Zoomcar Complaints & Reviews

Hi,
This is regarding my booking id - jps6feg1o.
Charges of vehicle damage/cleaning has bee charged to me unnecessarily.
No accident or similar incident took place during the trip to cause vehicle damage.
Also, cleaning charges which i believe is absolutely unnecessary even though we returned the vehicle tidely.
I have been following up with guys named sunil verma who said your charges will be refunded as the vehicle damage was from some earlier booking.
It has been more than 2 weeks but have not received my refund.
The guys named sunil verma is not even picking up the call now.

Hi,
Date of incident : subscribed a car in dec'18
Client : zoom car subscription
Incident : zoom car rental subscription amount paid in dec'18 for rental, car marazzo m4. After one month they are not able deliver the vehicle. Then requested for refund. For continuous followup they are not responding all the time payment under approval we will pay. From last 75 days same procedure they are following.
Zap subscribe id : [protected]@gmail.com
Contact info : [protected]
Payment details : in instapay option
Amount : 33, 599
Date : 15-dec-2018

Please help to get the refund from zoom team.

I booked a car from zoomcar which i had to pick up from a society located in hinjewadi. I picked the car, drove safely and returned the vehicle in the same condition (Without even a minor damage). I was asked to leave the car keys inside the car and lock using the zoomcar app.

A day later, i got a notification on app and was charged 9900 inr fine stating that i caused multiple damages and that i stole the car documents. I immediately called zoomcar support and asked them to investigate. They responded in a very short span of time and confirmed that documents in the car and that multiple damages were not caused.

They decreased the amount to 4400 inr and said there were "not many but some damage" - which is a big lie.

I followed up multiple times but they never agreed with me.

My point is:-
If you charged 9900 inr at first, you must have checked and then charged. How come re-evaluation showed such drastic results. This definitely means there is a flaw on how you monitored. Had it been true at the very first place, how come the charges decreased.
Also, you said that i stole the car documents. How come the documents were found inside the car itself on the second day?

Please look into this seriously.

When i picked up a zoomcar the condition was already not proper... While driving there was not any issue in a car... Then i dropped it in a same condition after that when i get back to home i got message by zoomcar that 7000 rs. Has been charged as a vehicle damage... We have some video there you can check the voice of the car and the car was good but then also zoomcar is doing unfair with the regular customers.
Please remove invalid charges and resolve it.
Order id... Jps6ffgqr
Mp09 ta 9326
Tata tiago

I booked a car 8th march, 2019

First of all i booked it 11:30 but because there internal issues i got it by 2 o'clock.
After that also i was called back to the pickup place because of some issue they had.

The car provided was so difficult to drive.
It's clutch plate was hard, its gear box was very much difficult to operate and the breaks were not proper as well.

Above all i was 2500 for overspeeding even though it is no where mentioned about the speed limit.

On 01.12.2018, i subscribed for zoom car breeza with monthly emi of 5499 rupees as indicated on their app zoom car with condition that car will be used by zoom car for 20 days. I made this purchase at bangalore,

Unfortunately, zoom car license policy to drive / rent car has expired on 21st january 2019. Which is still not renewed, no information what so ever is given by zoom car. When questioned on renewal it has been informed that its under renewal. I am being charged monthly emi for unfit car which i cannot use for my personal use.

I need refund for all these days starting from 22nd jan 2019 till date.

Have attached expired license copy with this complaint along with screen shot of app which declared car as unfit.

The car you have provided was in very worst condition. While driving in highway it was giving very trouble. Music system was not working properly ac was not cooling and the breaks and cluch plate was horrible due to that our trip was delayed by only 20 min and you guys have charge late fine due to your car it was delayed that's your fault, very much disappointed very bad.

I have deposited 3, 000 for taking a fuel less (Not included in price) self driven car. When i return the car i had a call with the agent and he said car is in good condition in terms of scratches, dents and cleanliness. But later i got a message 1000 was charged for cleaning. And apart from that i left with 3 extra fuel points as compared to when i took it. And its been 2 weeks since my trip and i haven't got any refund. When i tried to call customer care they were not answering my call somehow and if i call from other number i was being asked for registered mobile number and again they are disconnecting. I am sure they are making so many frauds like this and need a faster and better resolution.

I booked a zoomcar for use on10 jan. My booking id - booking id - jps6fhy9g. I have not received refund of rs.5000 (Deposit) in my account. I got emails from company that my refund was initiated way back. After that, i have mailed the company customer support twice but no response. Even on customer care ivr, there is no option to talk to executive. I think a scam is going on and they are not refunding deposits.in the image attached, it clearly shows rs. 5000 in "processed refunds" but i have not received the money back in my bank account.

Hi,

My booking id is jps6f275i. We have made the zoomcar booking on 2nd of march. All the security deposit and petrol bills were cleared by zoomcar within 2 days of handover of car. Now they are saying you are liable to pay charges of rs. 7000 due to damage of vehicle. They are saying the clutch plate is completely torn out. I do not understand how can we drive the car if the clutch plate is burnout. I tried to speak to zoomcar representative on this behalf but they only say these are valid charges and if you don't pay this we will forward this to legal team. I mean is this anyway to treat your customer?.

You are not understanding our concerns and expect us to just pay the amount because your team had a internal investigation. I mean how we are supposed to know that?

Can you please look into this and stop harassing us to pay the amounts.

Booked a mahindra scorpio on 21 february 2019 for 27 hrs and with fuel
But at the time of pickup it fuel was not only empty but on reserve i went and refilled it with rs 2000 petrol
Uploaded the bill as per their customer care executives guided thrice but still it has been more than 20 days and almost 15 calls they haven't replied my emails or proceeded with the refund process
Booking id: jps6fed80
Email id: [protected]@gmail.com

Hi, i had a trip in a i20 & i forgot my oneplus 3 2ndery smartphone in the car, after i got reminded of my phone till then the car was already taken by somebody else in a trip, i tried to contact zoomcar support but they were not able to help me out of the contact no of the guy with whom the car is, so i went to the nearest police station for further help & the police asked the name or contact no of the guy with whom the car is. So team zoomcar please help me out in getting back my phone.
Note - using “find my phone” feature of android i have the exact location of the phone as of writing this complaint but to file an fir i need the phone no or name of the guy who took the car after my trip.

I have been trying to delete my zoomcar account and my private details such as driving license (Dl) and mobile number stored in it.
Zoomcar has told me that they don’t have any such policy and once my dl is uploaded, it is permanently stored in their server.
I have the fundamental right to privacy and should be given the right to decide what can be done with my private details.
They have offered to block my account...

Hello team
I am zoomcar supermiler customer last 2 year but last 18feb 2019 cancelled trip but still refund not received this is first time happing and second thing ther has no option to connect call executive or email for refund query i think its poor part so please take action and resolve this issue and process my refund immediate
Booking id-jps6f59sl

I am a rcustomer of Zoom Car but from a couple of months, i am trying to book a zoom car but the application is showing that you are blacklisted by the zoom car without any reason and intimation.

. I have also called so many times to the customer care number but not able to connect with the representative.

My E-mail I'D is [protected]@gmail.com

Sir,
This is saket agrawal. I did a booking on 28/01/2019 due to some problem issue i was unable to drop the vehicle at time. Without receiving any call from your side the vehicle is being stopped suddenly at traffic and we have to push the car. We were with the family and somehow suppose if we are in outer area or at highway, we can face any issues. Being this much issue we haven't complaint against you. And you are not bothered about the lives of a customer. What you bother is your car and the money. Our amount increased from 1433 to 4533 without any notifications to us. And even calling you many times on your customer care no. I am not getting any reply from your side.
This is my last mail to you.
Please contact me on [protected] for your problems else i will not be refunding your amount.
Thank you

Its been 51 days since my ride got completed.
My booking id - jps6fuyt0

I have sent them so many mails regarding the refund issue.

The fuel refund was updated on the app after i mailed them regarding this but neither they are replying to my recent mails nor they are telling me the date when i will actually receive my refund.

And if zoom car can't handle customer concerns then they should probably stop their services because as far as i know a company with high olas and slas put their customers first.

I am writing this message to you regarding the shuttl app pop ups. The advertisements pop up after every 5-10 seconds and it redirects to the playstore app asking me to update the app which is already updated. This is really disturbing and irritating as i am not able to carry out any functions on my phone. Please do the needful as soon as possible.

I had booked a zoom car booking id: jps6ft6h6 on 2nd mar 2019, but while inspecting the car had noticed that ac of the car was not working. I had informed the same to customer helpline and as per their instructions had had cancelled the booking with out driving the car even an inch. Now they are denying any refund stating the reason that "there was no issue with the car"

Dear sir/madam,
My booking id is jps6famh2 and i completed my ride on 17th feb 2019. But still i am about to recieve a refund from your side including the petrol cost of rs. 1500 which i uploaded the bill as soon as completing the ride. And neither on your app it is not shown that when will i get refund. So pls look into the matter as soon as possible. And yaa don't say that the amount is already refunded in my bank account as i have a check of it on a daily basis so see from your side where the mistake is been arrived.