Zoomcar Complaints & Reviews

To the Concerned,

1. Refer to booking id JPS6FH0AC for the booking dated 20th Jan 2019-29th Jan 2019. I had booked the Mahindra Scorpio S4 for my journey and the pickup point was Sevoke Road, Siliguri which was later changed to Bagdogra Airport for the reasons known to Zoom car. Unfortunately, the car was to be collected from a site near to the Bagdogra airport and not at the Airport itself as it was informed to me over phone...

Dear all,

I made a booking in zoomcar with booking id # jps6fkf03
Zoomcar didnt deliver the car at the location and promised me to refund the full amount.
Its been nearly 2 months, i am yet to get the refund.
In the site they have marked as refund completed.
There is no way i could connect with zoom car to inquire on the same.

Regards
Chandramohan s...

I have booked my car on 29january and the car number being ts07uf4923, which was picked at 1 pm from plot no 502b, road number 31, jubilee hills, hyd-500033 from this location on the same day. They were supposed to refund me rs.2935 and diddnt even dont respond to calls and have to call a lot of times, worst experience ever and never want to book using zoomcar again... My booking id is jps6fy50d... The car they have alloted for me also had...

This complaint is regarding the charges that have been applied to my zoomcar booking no.
The baleno car that i booked from zoomcar got a flat tire at ramtek location in nagpur.
Then i called the zoomcar service centre at..[protected] to assist me on this flat tire issue. They told me to replace the flat tire with the spare tyre but the tool kit was missing in the car.
The call centre agent provided no help and told us...

I have booked a zoom car dated on 10th of feb in pune.. My drop time was 6pm but i have extended the drop time to 8pm but the app didn't show me any payment required to be done for the extended drop time. Zoom car app showed me that my drop time has been extended but when i went to drop my car at 8pm, the zoom car person said me that i have an outstanding amount for late return. When i enquired about that via mail and telephone the zoom car...

On 15/1/2019 i booked a kuv car (Booking id-jps6futbl) and i paid the total of 3497/- after the trip i should get the refund of my money its almost more than a month but i have not recieved my refund when ever i try to call zoom car suuport they are not responding and not taking any reponsibility about the customers its just showing refund has been initiated but i hve not recieved any refund in my bank account,...

I took a swift in guwahati recently for around 3 days. I returned it before time to the location.

At the return location, there was the same guy who had given me the car. I got the car checked by that guy as the app asks for any damages before returning the car. After all was verified, i confirmed that all is okey and then handedover the keys.

40 mins after this, i get a call that there is a damage on the windshield...

I booked car verna... Tomorrow... 8am to 8 pm... I don't know about that policies... And no one give any restrictions... And no one there at the pick up point of my car.. No stickers are shown in the vechile... Many times i booked car.. Never this type of activity gone... What is that.. Plz resolve my problem... And no warning buzzer also there.. They directly charged 2500 rs......

Myself dr. Rishin. Booked tata nexa ts07 uf 7008 @ 4.30pm on feb 14 but was delivered at 5:10pm. We were asked to return it at 12:25pm on 15 feb at departure. They also asked us to refuel the vehicle. And we refueled for 700rs (9.8l) as we had used only 111 kms and with a minimum mileage of 12kms/l it will be more than what we used. We were at departure after calling the executive by 12:10pm.. Waited for 15mts and when finally airport security...

My booking was cancelled for 12 feb 2019.
When contacted customer care they said that someone else booked a fractions of seconds ago and therefore booking could not be done. They said the amount will be refunded within 24 hours but this clearly did not happen.

Amount to be refunded and pending -3910.

Zoom car booked in chennai.
Very poor mechanism.
Disappointing services
Pathetic...

Hello,

Very much disappointed with the cancelled booking refund process by zoomcar (Booking id jps6f7hio).

I made booking on 23 nov 2018, paid 4620 inr for booking and later cancelled my booking on the same day.

I was to receive refund of 4420 inr and have been told 4420 inr will be credited back to my sbi account on 8 dec, 2018 (Screenshot attached).

I patiently waited, but...

On 06 dec'18 i booked a zoom car and i paid the total of 5000 deposits after the trip i should get the refund of my money its almost more than 2 months but i have not received my refund when ever i try to call zoom car suuport they are not responding and not taking any responsibility about the customers its just showing refund has been initiated but i have not received any refund in my bank account, wrst service ever
My booking id...

On jan 11 i booked a zoom car and i paid the total of 4, 300 after the trip i should get the refund of my money its almost more than a month but i have not recieved my refund when ever i try to call zoom car suuport they are not responding and not taking any reponsibility about the customers its just showing refund has been initiated but i hve not recieved any refund in my bank account, wrst service ever
My booking id is:jps6fhwvm...

I took a zoomcar for a day on 6 feb and due to some construction work on some misguided road, vehicle cought some dust which can easy be wash just by throwing a little water on it, after giving the vehicle to the concerned person he told us that we may have got some scratches on the car and have to pay some amount, maybe around 500, later i see an outstanding amout of 5000rs in the app, 1000 for cleaning fees and 4000 for damages, do you...

I had booked a zoomcar from coimbatore on 4th January 2019. Booking id — JPS6FMFT3 the refund of safety deposit amounting Rs 5000 has been told to be done before 16th January 2019, it has been more than 40 days now. I haven't received my refund since then. I've already called zoom car customer care so many times. When the date went beyond a month still i did not get my refund. Please look at the same... Booking id — JPS6FMFT3...

I have booked yesterday, but still there is no any contact detail shared.

And i have visited your kodambakam chennai office, it was closed.

As per the message, they have mentioned before 2 hours we will share the vehicle number and contact person detail, but still i didn't received.

My booking detail (Jps6fdzx5), amount paid rs. 4265.

Best regards,
Santhosh kumar. S
+91-[protected]br...

Hello,

Very much disappointed with the cancelled booking refund process by zoomcar (Booking id #jpsfrbf0).

I made booking on 30 dec 2018, paid 9271 inr for booking and 5000 inr as deposit and later cancelled my booking on 31 dec 2018.

I was to receive refund of 9071 toward my deposit in paytm wallet and have been told 9071 inr will be credited back to paytm account on jan 4, 2019 (Sms snapshot...

Fraud going on hubli... Taking extra money... Asking deposit... Before car giving to us and then they r not giving deposit back... Telling u have exceeded per day km 300... First of all he not told me any thing about it... He said no limit for km only per day price of car he told... And he was also not receiving the call.. When he gave car to us... So careless...

I have cancelled on dated - 24th jan and as per zoomcar auto mail reply where mentioned that refund will intimate by 25th jan or withing 7 working days but till date haven't received any single email or single phone from zoomcar.com regarding refund.

Worst service i have ever seen. I dont know why it takes too long for refunding amount. Very poor experience. I have email them many times but they are not providing me any resonable...

BOOKING ID # JPS6F8ACA

No support when breakdown happen and no compensation .
Altering odometer and fuel gauge and charging more from customers.
Not refunding for the additional fuel that is filled.
They are not concerned about the customer safety.

Zoom car didn't provide any support when the car breakdown happened and they did responded with an assistance. I called them from the spot and...