Zoomcar Complaints & Reviews

Hi,
Kindly check the video there is not visibility of 2 inch minor scratch or crack whatever you guys are telling me. This is not done by me so i won't pay a single penny for it and the pickup guy who pick the car today he also didn't saw that crack and if he saw that crack he should had told me about it. When your executive delivered the car to me the car is not washed up properly so it's not possible for me to see that crack. So kindly remove this outstanding amount from my account.

This is not the first time i booked the zoom car i am a very old customer of zoom car but this kind of experience is happening to me first time.
Booking id - jps6bj6tk

I booked zoom car on march 6, 2019. (Tata tiago)
My booking was inclusive of fuel (90 km)
When i reached the car it had no fuel and so i had to refill the fuel tank for my journey, as per the company policy any expense incurred will be reimbursed to the customer.

I wrote zoom car but no action was taken.
They told me "fuel starting and ending kilometers are 30% and 10%"
But the actual situation is that the car fuel tank was totally empty. (Can be seen through the pics uploaded on the portal before the start and at the end of the trip)

Hi,
My booking id jps6bjvoc and i have rented zoom car [maruti swift] on 10 apr 19 12:30 to 11 apr 19 10:00. The bill amount which was paid full cost at same booking time and security rs 5000 also paid at same time.

After my trip completed the car is not any damage when i was used it was same condition as before car pickup, zoomcar is applied a 6000 amount in my account for damage and i don't know why i am liable for this?
And am a recording a video of car after car drop the car has not any damage. The video is upload.
The zoomcar is applied rs2500 overspeeding charge i agery it my fault and i am pay the amount. But the outstanding amount applied for zoomcar is fake.

What kind of business they are doing, really disappointed and had a very worst experience.

This is the another way to cheat the public, need to resolve this issue...

With regard to the booking id jps6f9vw1.
I filled fuel worth rs.950 and uploaded the bill accordingly at the trip end. When i didn't receive refund post 3 days of the trip closure. I wrote mail to zoomcar support team reminding about refund and even made multiple calls post which they initiated a partial amount of rs. 241 stating as per their database i am eligible for only so much refund.

This was very disappointing to hear from them because i had a good experience in the past. If zoomcar cannot refund our money spent then they should keep fuel filled in cars before customer pickup so that we don't lose our money,
I am expecting justice on this issue and complete refund of rs. 950 so that my trust on zoomcar continue to stay

Even though i paid late fee and hourly late charges of about 1200+ because the zoomcar app automatically shut every time while extending booking. Upon that customer support number was not reachable during the weekend due to which i ended up paying 1200+ because i was in emergency situation and they didn't show a little empathy to waive off a partial amount also

Waiting for favorable response

Regards
Syed

Have book a day out service from zoomcar and accidentaly the car got damage from front quarter driver side it got scratches and a dent too. As check the damage fee policy on zoomcar website it was written that for minor its 2k and for major its 6k. But while returning the car the zoomcar person checked the car and asked me to pay 10k as he said the damage was very major. Then i said him that on site its written that we have to pay 6k if the damage is major. And the damage in not worth of 10k. And he can claim it from insurance. I am ready to pay 6k but he said you to pay whole amount then and then only he can allow me to leave place. As i was in hurry so i haved pay for it.
Later when i checked the invoice the charge is in under car cleaning fee nor under damage fee which will directly go into the zoomcar pic n drop agent pocket.

Hi,
My booking number jps6bcrvi and i have rented zoom car [ford figo] on 3rd apr 19. The bill amount which was paid rs 2013 by next day.

Again, after 7 days i am getting the call from the in-charge saying that i have to 10, 000 rs and the reason saying that a/c is not working. When i was used it was working and i don't know why i am liable for this?

What kind of business they are doing, really disappointed and had a very worst experience.

This is the another way to cheat the public, need to resolve this issue.

I had booked a zoom car on 2nd april. The car was not clean and i had reported that to the customer care of zoom car, they said that click pictures and we will reimburse you the amount for cleaning. I had clicked pictures at that time only. I completed my ride and returned the car which was clean. When i came back home it was seen that there was a outstanding amount of rs. 906 in my zoomcar app as cleaning charge. The owner of the car said that i had done smoking and drinking in the car which is not true. He had put some cigratte butts and bottle of wine in the car and clicked false pictures. Now i want to raise complaint against the owner of car dl 1n a 3263 ford freestyle.

Booking id jps6bj2n9 was booked for a trip at 3:30am of 10thapril2019. I have been trying to cancel the booking since 3:25am, but the ivr doesn't help in cancellation of the trip. When trying to cancel from the app, it is giving error. After an ordeal of 15mins, while trying to reach out to them from facebook messenger, they replied that cancellation charges will be applied, as cancellation will be done post start of the trip (Note: i, customer, never agreed upon starting the trip).

I booked 5 days before and at that time they shown me Jntu Kukatpally as pickup point but on the date of booking time they sent me far distance from my location. I have mailed them for many times and even in Facebook also but they are not responding. Jntu Kukatpally is my pickup location and I am having proof of it in the form of mail. But the pickup location is far and when I ask them they are not responding correctly and not giving me any compensation

I'm incorrectly levied with 10000rs by the zoomcar .
I contacted zoomcar customer care for the same and they asked me to lodged a complaint through email. I did as advice.
I got an auto generated mail from zoomcar for responding within 24 hours .
But no response was received despite sending reminders to the company.
Today i have received legal notice from the zoomcar for paying 10000rs without even responding to my enquiries and reminders .
Booking id : JPS6F643Q

After seeing/hearing several good reviews on zoom from friends and relatives i decided to book zoomcar. But it turned out to be a nightmare.

I booked tata tiago from 06:30am 6 april 2019 to 5:30 pm 6th april my booking id is jps6bce1r. I paid a total of 1361 inr. We started to roam arround bangalore city at 6:30 am on 6th april with kids, wife and elderly parents. After travelling 10 kilometers the vechicle started showing...

I have booked zoom for 15 to 20 times, and my experience was average only, because of car condition.

But when i booked last time the car’s clutch cable got break. And it was not at all moving.

I called customer care and didn’t get any proper reply from them. I waited there for arround 6 hour. And that even at night. This happened at bangalore trinity circle. Not outside the city. So think what will be situation if it’s at outside city. We can’t leave the car, we need to be with car.

I missed my flight because of them. I took it for just 11hour (6:30am-5:30 pm). And the incident happened at 4:30 pm, on the way to drop the car.

Later a person from their had came at 9 :30 pm.

Now they are asking me for 10k rupees.

If it’s something like accident, then it’s okay. This is for just simple breakdown they are asking me money, and that not even mistake from my side. The car condition was more less than average.
They want to make money with faulty car, they will not repair it properly.

I filled fuel and receipts uploaded into their website. That also they didn’t refunded.

Zoom car may have it brand value.

But if something happens with car like breakdown (Not a mistake from our side) we need to pay minimum 10k, that what they told.

I will not go for zoom car,

I had same experience with drivezy. That is far better. At least they didn’t ask huge money like this..

I have use zoomcar extensively in the past. Two years ago i moved to another country and returned recently. I booked a zoomcar at 10:30 am 21st march, 2019 for 12:00 am. Booking id is jps6f6wyf and i made the payment at 10:30 am.

I booked the car thinking it was my old account but it was a new account with gmail login and zoomcar asked me to upload my license and identity proof which they informed me they would verify by 11:30 am since the booking was to start at 12:00 am.

Zoomcar did not verify my license. I was told on phone that my license is registered with my old account on which there is an outstanding amount of 3600 which they were forcing me to pay. I strongly disagreed with their allegation. This process continues until 1:05 mm, which was well past the start time of 12 am. I demanded the cancellation of this booking and a complete refund. I offered to cooperate on their allegation of the outstanding amount which they said i owed them.

At 1:05 pm, suddenly the zoomcar call centre guys realized the outstanding amount was owed to me rather than by me to them (6uvcffyx). They quickly deleted all the details of my previous account and asked me to start my journey at 1:10 pm. I demanded cancellation because it would take me another 40 minutes to reach the pickup point and it was well past our start time of 12:00 am for our half day trip to akshardham. Meanwhile, i had my friend book another zoom car in his account for our trip.

On repeated requests and several attempts to explain my case, zoomcar canceled my booking but refused to refund the money the money for the canceled booking (Jps6f6wyf).

Since that day i have received several emails from them asking my account details so that they can refund me for 6uvcffyx. Clicking the link deleted my old account. I sent them my bank details through several emails but to no avail. I receive their automated responses.

I have tried their number several times, but could not get through the automated system. It seems they have black listed me. Such treatment despite being one of their earliest customers and disappointing. Their refusal to acknowledge the issue and bending the truth is scary.
Their refusal to engage is outright bullying.

Booking id

I booked car nd after driving for 30 min car stop working as there were no cooler nd gas kit was damaged

I waited on ajmer jaipur highway for 6 hours after speaking to all executive no one helped me at the end by 10pm they arranged toing van and they cancel my booking

Ali from escalation team inform that he will arrange call back for saturday by 12pm about my refund charges

No one was bothered to call and when i called on same day aroung 6.45 your agent name as mr. Trivedi said i have used 4600 nd i ll not get refund where i havenot used car for 1 hour also

All agent are useless nd not working at all
I want my complete 9400 refund as soon as possible as it was not my issue that car was not mentain nd i have all the recording nd vedio nd photos if i ll not get resolution in next 48 hours i ll go to consumer court nd not one can stop me for that as zoom car agent has harassed me a lot from last 24 hours

Booking id - jps6fbfuv

I completed my booking on 18th march. Today is 6th april and i haven't received my refunds yet.
It's been 18 days and the refund is not processed this is just insane.

The worst part is the customer care executive won't talk to you, as soon as you press the button to talk to the executive they will disconnect your call.

They didn't give me a satisfactory response on the email as well.

Before booking, i was skeptic of zoomcar as general people didn't hold good reviews about the company but i still decided to continue. I had a satisfactory experience with the car, but they failed to in the aspect of dealing with customer refunds. There is not even a point of contact.

I will wait for a couple of days more, after that, i will have no choice but to register a complaint on the national consumer helpline.

Hi my name is gururaj i had subscribed for zap costing close to 26000 per month

Bookings went terrible only 30% and in the next month no revenue,

When i spoke for termination they are charging me very huge money

If i want to keep the car they are asking me to pay monthly 26000
Or
They will make my life hell by taking legal action and my cibil score gets affected

Literally cornered by zap policies

Kindly people dont subscribe for zoom car its a rubbish money making platform by zoom by writing down their own policies..
According to their policies customer has to take the pain and zoom takes only gain kindly dont subscribe

In short, i was there at drop location at 10 pm, zoom server had issue, could not end the trip on app, cust number not working, got a call around 2.30 am night, asked them to end the trip, for the next 1 day, they dint end the trip in spite of calling them multiple times, they have charged me 9925, they say if i dont pay they will take legal action and i should pay the legal expense.

Myself & family was travelling from bangalore to tamilnadu on 28-mar-2019, around 1pm we passed by namakkal bus stand. About 1 km away from namakkal bus stand in the main road, there is u-turn cut and couple of cars ahead of was taking the turn and we had to wait for them to move and our car was on idle speed. While looking at mirror, we saw a red colour zoomcar tn 01 bf 6917 rammed our car on the back side as if driver forgot to apply break, initially before we were hit, there was 100-meter gap between zoomcar and our car. I request you to investigate this matter thru your car tracking system and records at zoomcar.

Damages caused by zoomcar:
1) medical bill cost is around inr 3500/-.
2) loss of salary 4 days inr 32000/-.
3) car accident repair inr 60000/- as estimated and may go higher based on actual work.
4) family transportation costed me inr 5000/-
All put together i incurred huge loss of inr 1, 00, 500/ -

My claim is that zoomcar must take necessary steps to pay back all monetary damages caused by your service since you should have comprehensive insurance while renting out cars for all dl holders in india. Kindly i request you to solve this thru compromise at first step, before it becomes too late so that i do not end up with more losses due to your business strategy of renting cars without proper safety measures of people life and private property damages.

Trust me this was the first and the last time i have booked a car on zoomcar.
I will lessen the pain in just booking the car, i will explain you the agony i went thru after that.

I booked a car for 4.30 in the morning to visit sidhivinayak from malad west. We wanted to see the morning arti at 5:30 am so 4:30 am was the perfect time for us to drive the car to the temple. But the car never arrived, but yes, i got a call from a person who asked me to come to borivali at 2:30 in the morning to collect the same from some damn place i am not even aware of. When i told him that its a home drop he dissapointedly dropped the call off and i knew i am going to land in a mess now.

So now its 5:00am and i am still waiting for the car. But in parallel i am getting your beautifully staged out automated messages that driover has been allotted; he is waiting outside my house but there was no # driver anywhere to be found. Infact his phone was out of network area. And this was just the beginning. I tried reaching out to you guys but guess what you have cleverly routed everything to an email system and no wonder why is that. Even zomato and swiggy have live representatives whom you can reach out to in need... Then all of a sudden at around 5:15 i got a call from the driver that he is out and will be there at my place in 10 minutes. 10 turned 15 turned 20 and finally he arrived at my place at 5:45 when we finally got the car. (Reason he slept, simple. He is a human he can sleep on other people's money. And i have to report to work anytime 24x7 and i cannot delay it due to the barcode scanner. Probably i am not human enough to be in that category).

I believe it was his first time as well as he was struggling getting some process complete before he could hand over the keys and that took 10-15 more minutes. Finally he handed over the keys and time was 5.45 am and our purpose to get the car was defeated already. We didnt need it, we just wanted to get rid of it. I was angry and needed help but guess what, you have cleverly routed to us to the email system.

So my family decided to still go on with the darshan as we already got it planned. We then realized that we do not have enough gas, i just had 2 bars of diesel. I got the car to the petrol station and got diesel of rs 500 so that we could atleast be off with the hassle of no diesel in the middle of the road.

Now by the time we completed the darshan it was already 8.30am but your loyal, extremely loyal, most highly loyal strict time bounded employees called me at 8.00 am so that they can collect the car at 9am... Are you really that dumb or are on cheap drugs. Do you have any sense of business. But he was anxiously waiting outside my apartment so that we had to rush back to get him the car at exact 9.20am.

My concerns
1. What is the number where we can get immediate assistance in times of need.
2. How will i get a refund of my diesel money.
3. Do you even have a courtesy to respond back when a customer is asking for help a million times. I have sent you numerous emails this morning and you didnt call even once. Is that how you do business.
4. How will my late arrival time be compensated.

I really had a very bad experience with you guys. Shame on you guys!

Nitin
[protected]

Hi Everyone,

I'm sharing my bad experience with zoom car.

I booked ford figo. It was parked in dark street of BBMP park 4th . Block kormangala. I called for customer care if there driver/assistant was available despite calling no one came for assisatnce then I unlocked the car using app.

There was no damage done by me.After 2 days paying all dues before they have added damage fee of 6000 to my account.

1. Car was parked in dark area
2. No zoom car assistant was available at spot
3. After paying all dues new charges

All i can say this company is cheating people