Zoomcar Complaints & Reviews

I have use zoomcar extensively in the past. Two years ago i moved to another country and returned recently. I booked a zoomcar at 10:30 am 21st march, 2019 for 12:00 am. Booking id is jps6f6wyf and i made the payment at 10:30 am.

I booked the car thinking it was my old account but it was a new account with gmail login and zoomcar asked me to upload my license and identity proof which they informed me they would verify by 11:30 am since the booking was to start at 12:00 am.

Zoomcar did not verify my license. I was told on phone that my license is registered with my old account on which there is an outstanding amount of 3600 which they were forcing me to pay. I strongly disagreed with their allegation. This process continues until 1:05 mm, which was well past the start time of 12 am. I demanded the cancellation of this booking and a complete refund. I offered to cooperate on their allegation of the outstanding amount which they said i owed them.

At 1:05 pm, suddenly the zoomcar call centre guys realized the outstanding amount was owed to me rather than by me to them (6uvcffyx). They quickly deleted all the details of my previous account and asked me to start my journey at 1:10 pm. I demanded cancellation because it would take me another 40 minutes to reach the pickup point and it was well past our start time of 12:00 am for our half day trip to akshardham. Meanwhile, i had my friend book another zoom car in his account for our trip.

On repeated requests and several attempts to explain my case, zoomcar canceled my booking but refused to refund the money the money for the canceled booking (Jps6f6wyf).

Since that day i have received several emails from them asking my account details so that they can refund me for 6uvcffyx. Clicking the link deleted my old account. I sent them my bank details through several emails but to no avail. I receive their automated responses.

I have tried their number several times, but could not get through the automated system. It seems they have black listed me. Such treatment despite being one of their earliest customers and disappointing. Their refusal to acknowledge the issue and bending the truth is scary.
Their refusal to engage is outright bullying.

Booking id

I booked car nd after driving for 30 min car stop working as there were no cooler nd gas kit was damaged

I waited on ajmer jaipur highway for 6 hours after speaking to all executive no one helped me at the end by 10pm they arranged toing van and they cancel my booking

Ali from escalation team inform that he will arrange call back for saturday by 12pm about my refund charges

No one was bothered to call and when i called on same day aroung 6.45 your agent name as mr. Trivedi said i have used 4600 nd i ll not get refund where i havenot used car for 1 hour also

All agent are useless nd not working at all
I want my complete 9400 refund as soon as possible as it was not my issue that car was not mentain nd i have all the recording nd vedio nd photos if i ll not get resolution in next 48 hours i ll go to consumer court nd not one can stop me for that as zoom car agent has harassed me a lot from last 24 hours

Booking id - jps6fbfuv

I completed my booking on 18th march. Today is 6th april and i haven't received my refunds yet.
It's been 18 days and the refund is not processed this is just insane.

The worst part is the customer care executive won't talk to you, as soon as you press the button to talk to the executive they will disconnect your call.

They didn't give me a satisfactory response on the email as well.

Before booking, i was skeptic of zoomcar as general people didn't hold good reviews about the company but i still decided to continue. I had a satisfactory experience with the car, but they failed to in the aspect of dealing with customer refunds. There is not even a point of contact.

I will wait for a couple of days more, after that, i will have no choice but to register a complaint on the national consumer helpline.

Hi my name is gururaj i had subscribed for zap costing close to 26000 per month

Bookings went terrible only 30% and in the next month no revenue,

When i spoke for termination they are charging me very huge money

If i want to keep the car they are asking me to pay monthly 26000
Or
They will make my life hell by taking legal action and my cibil score gets affected

Literally cornered by zap policies

Kindly people dont subscribe for zoom car its a rubbish money making platform by zoom by writing down their own policies..
According to their policies customer has to take the pain and zoom takes only gain kindly dont subscribe

In short, i was there at drop location at 10 pm, zoom server had issue, could not end the trip on app, cust number not working, got a call around 2.30 am night, asked them to end the trip, for the next 1 day, they dint end the trip in spite of calling them multiple times, they have charged me 9925, they say if i dont pay they will take legal action and i should pay the legal expense.

Myself & family was travelling from bangalore to tamilnadu on 28-mar-2019, around 1pm we passed by namakkal bus stand. About 1 km away from namakkal bus stand in the main road, there is u-turn cut and couple of cars ahead of was taking the turn and we had to wait for them to move and our car was on idle speed. While looking at mirror, we saw a red colour zoomcar tn 01 bf 6917 rammed our car on the back side as if driver forgot to apply break, initially before we were hit, there was 100-meter gap between zoomcar and our car. I request you to investigate this matter thru your car tracking system and records at zoomcar.

Damages caused by zoomcar:
1) medical bill cost is around inr 3500/-.
2) loss of salary 4 days inr 32000/-.
3) car accident repair inr 60000/- as estimated and may go higher based on actual work.
4) family transportation costed me inr 5000/-
All put together i incurred huge loss of inr 1, 00, 500/ -

My claim is that zoomcar must take necessary steps to pay back all monetary damages caused by your service since you should have comprehensive insurance while renting out cars for all dl holders in india. Kindly i request you to solve this thru compromise at first step, before it becomes too late so that i do not end up with more losses due to your business strategy of renting cars without proper safety measures of people life and private property damages.

Trust me this was the first and the last time i have booked a car on zoomcar.
I will lessen the pain in just booking the car, i will explain you the agony i went thru after that.

I booked a car for 4.30 in the morning to visit sidhivinayak from malad west. We wanted to see the morning arti at 5:30 am so 4:30 am was the perfect time for us to drive the car to the temple. But the car never arrived, but yes, i got a call from a person who asked me to come to borivali at 2:30 in the morning to collect the same from some damn place i am not even aware of. When i told him that its a home drop he dissapointedly dropped the call off and i knew i am going to land in a mess now.

So now its 5:00am and i am still waiting for the car. But in parallel i am getting your beautifully staged out automated messages that driover has been allotted; he is waiting outside my house but there was no # driver anywhere to be found. Infact his phone was out of network area. And this was just the beginning. I tried reaching out to you guys but guess what you have cleverly routed everything to an email system and no wonder why is that. Even zomato and swiggy have live representatives whom you can reach out to in need... Then all of a sudden at around 5:15 i got a call from the driver that he is out and will be there at my place in 10 minutes. 10 turned 15 turned 20 and finally he arrived at my place at 5:45 when we finally got the car. (Reason he slept, simple. He is a human he can sleep on other people's money. And i have to report to work anytime 24x7 and i cannot delay it due to the barcode scanner. Probably i am not human enough to be in that category).

I believe it was his first time as well as he was struggling getting some process complete before he could hand over the keys and that took 10-15 more minutes. Finally he handed over the keys and time was 5.45 am and our purpose to get the car was defeated already. We didnt need it, we just wanted to get rid of it. I was angry and needed help but guess what, you have cleverly routed to us to the email system.

So my family decided to still go on with the darshan as we already got it planned. We then realized that we do not have enough gas, i just had 2 bars of diesel. I got the car to the petrol station and got diesel of rs 500 so that we could atleast be off with the hassle of no diesel in the middle of the road.

Now by the time we completed the darshan it was already 8.30am but your loyal, extremely loyal, most highly loyal strict time bounded employees called me at 8.00 am so that they can collect the car at 9am... Are you really that dumb or are on cheap drugs. Do you have any sense of business. But he was anxiously waiting outside my apartment so that we had to rush back to get him the car at exact 9.20am.

My concerns
1. What is the number where we can get immediate assistance in times of need.
2. How will i get a refund of my diesel money.
3. Do you even have a courtesy to respond back when a customer is asking for help a million times. I have sent you numerous emails this morning and you didnt call even once. Is that how you do business.
4. How will my late arrival time be compensated.

I really had a very bad experience with you guys. Shame on you guys!

Nitin
[protected]

Hi Everyone,

I'm sharing my bad experience with zoom car.

I booked ford figo. It was parked in dark street of BBMP park 4th . Block kormangala. I called for customer care if there driver/assistant was available despite calling no one came for assisatnce then I unlocked the car using app.

There was no damage done by me.After 2 days paying all dues before they have added damage fee of 6000 to my account.

1. Car was parked in dark area
2. No zoom car assistant was available at spot
3. After paying all dues new charges

All i can say this company is cheating people

My booking id is JPS6FNZC3
It was 20% of the fuel before starting my ride. I did fueled the car with full tank.

I also submitted the fuel receipts.

In refund it is only 328 INR eas refunded and the reason they say is, I should not have fueled the car witg 2, 200. maximum I can fuel the car is 328 INR as per my kms.

I do not know how manipulative they are. They gave me 600 credits few months back when I did the same stuff. Now they looted my 1872 INR.

Please help.

Thanks,
Aditya Kiran

My zoomcar account with id: [protected]@gmail.com is shown blacklisted when I was trying to book a trip. The last I used the account was 3 years ago and I had successfully completed that trip. Now I have also re-uploaded my driving license as previously uploaded one was shown blocked.
Pls revoke the blacklisting as I have to book a family trip.
Respond fast. I'm a loyal customer of zoomcar

Dear sir,
We have seen a lot of our customers using v cool zoom cars and decided to use your services for our trip to bhavnagar from ahmedabad. Our intial selection was a i20 at the international airport station but was cancelled as we could not upload our details on time. Hence while we were on flight we got some one frpom our office to do the same which he accidently did at the pulin society naroda parked car. This where our iseries started. We came to know that there is no flexibility to make it an airport pick up or for that matter change the car to a pick up from the airport station. Although i must say it was our mistake to take the wrong pick up place and you ave your own problems as well i take it in the right spirit. We finally tracked tge place to naroda and ter was a blue i20. It was in absolute contrast to what we have seen otherwise as well as what is parked at your airport station.. It was scratched on all sides, tail light broken and the worst... It was a dirty vehicle. Upon calling the cotact mr rusi shah, e infoirms me that the car had just arrived from a previous trip hence it was dirty... Ther was no zoom car branding on it as weell. When i told the gentleman to come across to unlock as well as help us with the procedure since we were first time users as well as our cell phone batteries were low. He was like "no i cannot help u. You have to do it by the app." eventually we got our way around it and then we realised there is no fuel in it. When i called him up, he says you can fill it. We will refund you. There was total flexibility this time as it suited him very well. I had opted for a full fuel and blocked the am on the card and now i would have to spend more and wait for a refund. Upon asking him if we could return the car at the airpoprt station we were told it has to be returned at naroda itself. Once again a case of a one sidede flexibility. While returning the car we again asked rusi shah to check it but he very promptly parroted"its a self drive and self hgelp scenario" repeated attempts tp end the ride via app was not happening with an error on the system. Finally the call center hgelped us out with it. While i appreciate the help from the call centre, the questions i have are

Why is it so rigid to malke anycganges to the booking even if i do it within 5 min of making the booking? P[lease understand that sometimes we are not aware of the geography of the place and we make mistakes, but ok since it maybe your company policy i can only offer you suggestiobns if you allow me.

Why was a dirty car, both on the inside and outside alloted to us? I am sure this is a no compromise and there is no justification for this

No zoom car branding... Not even a peeled sticker. Just yellow 3m tapes on the side

No fuel in the car, despite a request for a fuelled car

Tail lights broken, isnt this a very big compromise.
Iam sorry i am not trying to threaten you or extort anything from you but i have not seen any cars of such descrition wheather in bangalore, pondy, mangalore or even your depot at hansol

Tried with two credit cards to pay for zoom subscription. Initially money was not deducted hence i tried twice. Later after 3days money was deducted from both the cards and even zoom accepted it. After that in fact my zap subscription was rejected as the documents were not approved. Then they will have to refund entire money which was deducted. It was accepted by zoom car as well. But they have not initiated the refund yet even after more than 4 weeks now. Their phone will never work. It will ask to press 7 but will say wrong no when you do that.
Even if you raise mails also they will send irrelevant replies but not resolve it.
But the refund around 64000 rupees has not been processed yet. Below are the ref ids
Pay_c8mp3xxx88dc5c, pay_c8m6hphmy5sfc9

I tried with two credit cards to pay for zoom subscription. Initially money was not deducted hence i tried twice. Later after 3days money was deducted from both the cards and even zoom accepted it. After that in fact my zap subscription was rejected as the documents were not approved. Then they will have to refund entire money which was deducted. It was accepted by zoom car as well. But they have not initiated the refund yet even after more than 4 weeks now. Their phone will never work. It will ask to press 7 but will say wrong no when you do that.
Even if you raise mails also they will send irrelevant replies but not resolve it.
But the refund around 64000 rupees has not been processed yet. Below are the ref ids
Pay_c8mp3xxx88dc5c, pay_c8m6hphmy5sfc9

Attaching the communication with zoom car also.

This is regarding booking id: jps6fb07h.
Please note we have requested for zoom car rental on date 13 march 2019 and have made an advance payment of amount inr 20349 in good faith for the duration from 16th mar 2019 till 23 mar 2019. We have decided to take their services considering their tie-up with club mahindra where we were heading for our holidays and their reputation in the market.

We were very disappointed and stressed as we didn’t get proper support and services from their end as expected and now we are totally annoyed and distressed with their behavior of not refunding our payment for the services which was not used.

We have hired their services from 16 mar 2019 morning, 6 am till 23 mar 2019, 9 pm. Due to some personal reasons we requested them to provide the car around 10 am on 16th morning for which they advised us to take delivery 10-15 km away from our bangalore temporary residence which took us 1.5 hrs to reach due to heavy traffic, when we visited the place to pick the car there was no one from zoom car to provide the delivery and importantly the car didn’t start after a lot of tries, we were stranded there for 1.5 hrs doing follow up with zoom car customer care to provide the alternative. We were given an alternative again 10-15 km away from the first pick up point for which we have gone through the pain of heavy traffic again to pick the delivery of the car, although on discussion with zoom car they agreed to compensate the fees for the time lost for 07 hrs and advised us to rent the car to the next delivery point for which they will going to make the payment. We reached the next destination again in 01 hours’ time to pick up the next allotted car, we have identified a few major points of accidental damage to the car and have highlighted in the zoom app before pick up. The car was picked from the next destination after the completion of the checklist. The car drove fine till our residence and when we started our journey after loading the car to our destination madikeri which was 300 km away from bangalore, we have started finding difficulties while driving the car which was jerking on gear changes and the same was immediately notified to the zoom car customer care between 3:30-4:30 pm to provide us the with the alternative as we cannot take a risk to drive the car for 300 km as we have 04 small kids and 02 female passengers on board. We have already wasted the whole day in just pick up and delivery of cars and the whole family was totally tired and mentally stressed due to this mismanagement and mis-coordination from zoom car management, rather rendering support to the family it was informed to us to get the car local checked from the mechanic or either return the car to the same place of pick up. We have already drive 10 km from the destination and was in no condition to drive the car back considering the jerking condition as it was totally unsafe, and we don’t want to risk the life of our family members. We notified the zoom car customer care to pick the car from the detonation where we stopped and have requested them to provide the alternative when zoom car the customer informed that they do not have another alternative and cannot do anything for replacement on the same day, we have requested them to pick the car from the parked destination and have looked for a new car as alternative.

After a lot of follow up we found and hired the new car around 7:00 pm in the night but we were not allowed to leave the destination by zoom car without formal handover of their car to their representative who came after a lot of follow up at around 8:30 pm for pick up. On handover, the car condition was advised to them and we have embarked on our journey as the whole family especially small kids faced a lot of trauma and restlessness due to this whole mismanagement by zoom car.

We would request to provide us with the total refund and the compensation for our day lost in the pre-booked resort additional money paid for hiring the new car and mental stress & trauma faced by the whole family during the journey facing the torturing heat, traffic, and pollution while stranded in the middle of the road.

Regards

Vikas singh
[protected]

I need a self-drive car for some personal work, earlier i suggest that zoom car is best in self-drive service, so, i booked a car thrice and it is comfortable and best in service and discounts and the best thing is home delivery is prompt in time and the executives are also well behaved. Since last many days, i am unable to book a car because zoom car has blocked my account without any reason though i am a supermiler's club member without any reason my account has also been blocked.

My details are
Wasim dakwala
Email. [protected]@gmail.com
[protected]

After parking on the same place from where i picked it up zoomcar is charging incovenience fees. I have ended the trip on the same location.
The customer support also not telling me why this extra charge is added.
Kindly respond to this complaint and help us from the zoomcar looting policy. They are charging an extra 10000 rupees which is a huge amount to pay as fine. And they are forcong us to pay i have proof that i have ended my booking even before the ending time and on the same destination.
Kindly resolve this issue.

That, I Mr. Mohammad Shoaib has availed the Zoomcar service for my trip to Kerala from 22.03.2019 to 26.03.2019. I was allotted Hyundai Grand i10 as per my choice and the booking ID was JPS7FX21K. The total amount paid for 1050 Kms was Rs.13281/- which includes Rs.5000/- security deposit which is generally refunded after the completion of journey.
That I started my journey on 22.03.2019 by taking the Grand i10 from Zoomcar designated parking bay at Vellakkal House, A.K.J Road, Edappally Post, Thrikkakkara North, Ernakulam, Kerala-682024. I reached Munnar on the same day and later started my trip further on 23.03.2019 by visiting the local sightseeing places. While driving the car, I noticed some problem in clutch plate to which I reported the same to their customer care number wherein I was advised to take the car to local mechanic and take the estimate. Accordingly, I alongwith the help of local people managed to take the car to the mechanic at Munnar wherein after inspection, I was told that the clutch plate is damaged and needs to be replaced and the total expenditure of Rs.9200/- will be incurred. Consequently, I informed the estimate to Zoomcar customer care to which I was told that tow van will come and pick the Grand i10 and will be sent to Hyundai dealer.
When I requested them to arrange for alternate vehicle, I was told that they don’t have any vehicle and I have to bear the expenses for transportation of my own. In between I have parked the car at parking bay and gave the address to their customer care for pick up. Later I receive the call from their Road side assistance that I will have to take the car to the Hyundai dealer to which I protested and finally car was taken by Zoomcar road side assistance and accordingly I received a message on 23.03.2019 that journey has been completed. When I further asked about the refund status as the journey could not be completed due to internal defect in the car, the customer care has reverted by saying that there will be investigation of the matter and accordingly it will be found that how car got damaged and if I am not found responsible, the amount will be refunded. When I requested then to share the investigation report, I was told that investigation report is not shared with the customer. While the matter stood thus, I received a message that Rs.10000/- has been imposed for damaging the vehicle on 24.03.2019 at 01:00 hours and was asked to pay further Rs.5000/- over and above Rs.13281/- which was already paid while taking the Zoomcar.
That I have never crossed the speed limit during the trip and the defects which have occurred is internal for which I cannot be made responsible. The whole trip got suffered due to above incident and I have to bear the further expenses incurred on transportation which amounted to Rs.11000/-. I even have to hire the local person for taking the car to the local garage and paid an amount for parking bay and also to the local person hired for assistance.
Whole incident was catastrophic and Zoomcar services have not helped me in the matter. Neither any support with respect to taking the vehicle to local garage was provided nor was any alternate vehicle provided for completing the trip.
All the details of the customer are checked before releasing the vehicle, however, on the other hand, the company does not even provide the investigation details and take punitive action against the customers without affording them any opportunity to put forth their submission. Fine imposed is wrong and without any basis.
I have never crossed the speed limit and drive the car with all safety measure and that can be seen from their vehicle movement details but still I am penalized for no fault of mine.

Hi,
On 23rd march 2019 we had booked for zoom car along with fuel, but when we checked the fuel guage was not filled, so we had filled the fuel and thought of claiming it, on the end of journey, i completed the journey by uploading the fuel receipt, but zoom car people is not saying they won't refund the fuel cost, as it is sale receipt. We have attached all the required proof. Also the deposit amount was also not refunded till now

There is unreasonable charge applied on my booking.
1. cleaning charge - i have already mentioned that car wasn't clean before we started our trip . I had also try to get in touch with you through your customer care number before trip started but unable to do so. So during inspection i have mentioned it.
2. fuel charges- we pick car with 4 point fuel and returned the car with same fuel level. During trip completion i have given the snapshot also.

I have tried to contact them multiple times but unable to do so. I have send them multiple mails regarding the same but an auto generated mail comes back.

I booked a zoomcar for use on 1march 2019. My booking id - booking id - jps6ft0or. I have not received refund of rs. 2344 (Deposit) in my account. I got emails from company that my refund was initiated way back. After that, i have mailed the company customer support twice but no response. Even on customer care ivr, there is no option to talk to executive. I think a scam is going on and they are not refunding deposits.in the image attached, it clearly shows rs.2344 in "processed refunds" but i have not received the money back in my bank account.

On17 march, zoomcar gave a response that they will start refund and i will get refund in 24 hours but no use. Today is 24 march. The amount has still not reflected in my account and its not going to reflect. Please check and provide my refund. If you need some other account details, i can provide that as well. Drop me an email requesting another account details and i will provide