Zoomcar Complaints & Reviews

I had booked a ford figo on 9th february 2019. My booking id was jps6fs9b2. I t has been over 25 days and the amount has not been refunded yet. This is very poor service and clearly your operating procedures are not followed properly. And on top of everything there is no way of speaking to a customer care representative. Please find a way of resolving this issue if you wish to be a successful car rental app....

I have booked a zoom car on 15th feb 2019, but your team has alloted a different vehicle, which was not in a proper condition as breaks was not working properly and i have reported the same to your customer care team, there is no proper action taken. And i have surrendered the vehicle on the same day with in 4 hrs and spent money on towing charges 1180/- and i have payed 2716/- towards the booking of vehicle.

Till day i have...

Initially i booked zoomcar for 2nd jan, 2019 2:30am to 8:00pm from hyd airport. When i landed and called them, they said that booking from 2:30pm od 2nd to 8am of 3rd on some other name.

And the app did not allow me to change/update the booking. The contact person told me that they did not receive any booking in my name. I had to cancel the existing booking which incurred 492/-

I took zoomcar on 2nd of jan,...

Zoomcar fraud.

Booking id - jps6fpnp3
Registered mobile number - [protected]

I picked up the car at around 10 am. Just 10 km into the journey, there were noises from the engine so i stopped the car and called zoom car. I told them this and they told me to find a roadside mechanic and get the car checked. The mechanic inspected the car and said it wasn't serviced and there was no engine oil in the car....

(Booking #: jps6f59rg) i was charged rs.8000 damage charges for scratches and dent on rear bumper and running board (Pics attached).
Since i was not sure of doing these damages, i asked zoomcar customer care to investigate as the habibganj railway station (Bhopal) parking itself looked pretty vulnerable, however, was told that the charges are valid. Since the vehicle originally had multiple damages which i mentioned in pickup checklist,...

I picked up my rental zoomcar at 1:30pm on 23rd february 2019 from defence colony (Sector 35b), chandigarh. Zoomcar gave me this location. When i dropped my zoomcar at the same place the next day[protected] as guided by the zoomcar app and was about to sit in my ola cab, one of the residents of defence colony came to us. He started blaming us for parking the car in front of his house and said us that someone comes everyday throws garbage...

At the time of registration mistakenly i uploaded my dl into my friends account. But now when i'm trying to re-upload it into my account. It's showing dual account message. I want to get my dl out of his account as it can be misused too. And when i called zoomcar they r telling that it's in their policy once uploaded can't be removed they should have told it earlier while registration. But now the thing is i want to get my dl out of his account....

Sir
We have booked a car on rent from zoomcar app and had pickup model town new delhi we are charged fine as late delivery of vehicle but we have already delivered the vehicle before time and were unable to end the trip due to error of their app, we continuously tried to contact the zoomcar but their toll-free number was unavailable and we also mailed them but there was no response i request you to help us and teach such companies...

Very much disappointed with the booking refund process by zoomcar (Booking id JPS64AD44).

I made booking on 2 october 2018, paid 3920inr for booking and total cost was ₹2345 and i have get my refund 1575 which is not initiated to my account till now ... i went to there office but they couldnt solve my problem they gave me ARN nb which was invalid ......

Hello Team,

i had taken baleno from Zoom Car on 05th Feb 2019 from MCGM Parking Andheri near the airport. Some part near the mudguard had come out and that needed to be repaired the executive who handed over the car to me requested to get it fixed on my way as the car had come late night yesterday and they had no time to fix it. i said ok and i left. i paid Rs. 180 and got the fixing done. On my return the executive said submit...

I have booked zoomcar for 8 hours on 23rd feb 2019. From 10am to 6pm at nashik, maharashtra.
After dropping off the car at the location again.
I received mail as your security deposit is initiated (23/02/2019 17:59pm). After a few hours again i received a mail saying your security deposit refund successful (24 feb 00:07)

Where i did not receive any amount yet in my account.

Following reasons why...

Jps6fvrdl - booking made from airport, you stated 3.5 kms from airport. I mailed you to change the location, you did not. I asked for change for location again via twitter, you did not. Again tried through call center and fb chat, you did not. Finally cancelled booking and lost rs.1100 as cancellation charge. You are fraud company with 0 standards....

I have taken the car from ZoomCar on 17th Feb 2019 at 12:00 PM from ZoomCar Parking at metro station parking. Booking No. JPS6F0M4A. After I took the car, there is a strange sound from brakes so I tried to call ZoomCar customer care on [protected]. I tried so many times calling on that number but couldn't reach from my airtel number. (Later came to know, u can only reach by airtel number.) Once I couldn't reach, I posted some really nice...

I hired zoomcar services (Booking id # jps6feeoi). Feb 21 10 pm to feb 22 2:00 am (4 hours). I had travelled a total of 64 kms and have uploaded the odometer start and end readings in the app respectively. The booking i had made offered 60 kms as free and additional kms at rs.16/km. I dropped the car back at 1:38 am, feb 22.

However the next day, there is an outstanding amount of 720 rs in my account with total distance travelled...

Booking i d jps6fevy5
I had booked a tata hexa for 22nd feb which was in deals 8am to 8 pm i picked up a location arekere mico layout and i paid for it rs.1000/-approx. After which i get a confirmation my car has been booked for location kemepegowda international airport. I was i office and no time to call so straight away emailed zoom car and i had received a response saying no refund i log off from office at 1 30am and there was...

I hired the zoomcar in cochin from 11 am on january 31 to 12 pm on february 1 (Booking number: jps6fp7s2). I received a message from zoomcar at 10 am on february 1 that i could extend the return time by paying an amount. I actually felt that i would need the car for a little longer than the previously scheduled return time. So, i extended the time of return by 2 hours for which they charged rs. 215 that i paid. I returned the car by 1:50...

I took zoomcar on 26th january, 2019. I gave back the car after the drive. There was no accident and any other problems. I submitted the extra billings as well. It has been almost a month since i finished the trip. I am yet to get the refund amount and the bill which i submitted. There is no response from the zoomcar customer care support as well. They have a worst customer care response ever. It is the worst experience and it is my first...

I had paid zoom car rs.40758 through razorpay gateway and i did not sign any agreement or received any leased car due to death in family i was not able to continue zoom car and requested them to refund the full amount of 40758 after exchaning 63 mails with the zoom cars i got refund only 25758 and zoomcar are not paying me 15000 balance i request you please help me out get my money back 15000...

I had booked a zoom car on 8th of feb in Pune. My drop time was 11am but I had extended the drop time to 2pm.
Zoom car app showed me that my drop time has been extended but when i went to drop my car at 1.40pm, the zoom car person said me that I have an outstanding amount for late return. When i enquired about that via mail and telephone the zoom car representative told me that the app will show the extended time period for 15min...

Regarding booking id - jps6f550k
Have been shown an outstanding demand of inr 5000 for cleaning and some unknown damages that i am not aware of. This was the 3rd time i had booked a zoomcar and i never had such a pathetic experience with zoomcar. There were issues in this booking from very beginning:
1. Zoomcar send car details 4 hours before, so when i received the info i was in flight and could access it only when i landed...