Zoomcar Complaints & Reviews

Worst service by zoomcar. I have travelled by zoomcar car twice previously but this time the car was in such a pathetic condition.. Even the brakes were not working properly neither the hand brakes were working. Not only this the a. C. Of the car was not working properly even my fan at home is better than that a. C. Also the allignment of the car was completely out. How could you possibly give this type of car to the customer don't you have any way to make sure that the car given to customer is in good condition or customer safety is it just a joke for the company. Tell me one thing what will the company do if i had an accident because of those brakes and allignment. Atleast we can expect a good condition of the car when it comes to safety. We are paying for your services but if you give this type of service than it would be better that we hire an auto rather than hiring a self driving car. I have booked the car with fuel and when i reached their to pickup the car the tank was almost empty. If this is the case than what's the point of hiring a car with fuel... I mean why do you provide two options whie booking the car that is with fuel and without fuel. Also after submitting the bill due to thier wrong update in the system the initiated much less amount for fuel than actually it should be. Do i have to give the proofs for everything to the company or should i waste my time in submitting all the photos on their app. The vendor of the car submitted wrong details on zoomcar app that it's completely clean but the fact is it was completely dirty and the time when i returned the car in same condition as it was earlier the vendor marked the car as dirty in the zoomcar app. How could you just trust on on vendor and not on customer.

I have subscribed as a 'zap subscription with zoom car,
I have pre booked ford free style for 6 months. I am almost completing my sixth months, i wanted to close the contract due to their reckless management during my tenure, for to close the contract, whenever i mail them they send the same automated response about what zap is. Mailed them thrice and uploaded needed documents through their message link sent a week ago. Now i would to speak to their higher level management and close my issues and signout forever from 'zoom car-zap subscription'.

My zoom car id is jps6bzf25
I had booked zoom car for 13 hours from 20/4/2019 (12:00pm) to 21/4/2019 (1:00am) and i returned the car at 1:06 am (6 min late because the car is not adjusted on parking place due to lack of exact information for parking space) and i closed the app nd did the all remarks positive.
I was charged the cleaning fee of 1000/ rs within 2 hours but i returned the car in the same condition so why i was charged?
*i had forgot my spectacles in the car so next day i went to the same place to find the car but car was not present there, anyhow with the help of car owner's friends i found my spectacles but after more than 24 hours i saw an outstanding amount of 5000/ in my zoom account which is unjustified because i had returned the car in the exact condition (*fuel was left more than what i had).
As i tried to call your customer care continuously but i couldn't contact them.
I want my 1000/rs refund and clearance of any outstanding amount on my account.

I have had paid subscription fees, but still waiting for car delivery.
I have had subscribed baleno. But as it is not available through mail i was told that i20 is available. Sales team doesnot getting time to talk to customer and come with solution. It has been 22 days lapsed still there is no delivery of car. Customer care number [protected] is useless. Please provide customercare number which is really meant for customer. I am totally dissatisfied, disapointed by the pathetic apology mailers. All the time fake commitment of call back and no call.
If customer care is there... It should priorotise to customer and not the convenience of sales team to call back at their ease.
This might be only customer care number where only sales executive could call at the time they want.
It is highly unprofession, unethical, unilateral behaviour...
Customers... Never... Ever could call...
Hope my concern would get resolved at least here... And at least i20 car delivered as soon as possible.
With anticipation

Adv. Babasaheb jadhav
Babasaheb. [protected]@gmail.com

Hi,

This is naveen i have booked zoom car on 23rd this month (April-19) i have car pickuped on 25th morning around 5am as per booked timing, i have returned back baglore around 9pm i have parked nearest pick up place. And we have went to dinner for rt nagar after dinner, i got call from zoom car customer care asking sir you have parked near pickup place so your trip over or what sir.
I said we came for dinner i have to go other place still not ended my trip so executive said ok i'll update same thing to my customer (May be car owner),
After dinner unfortunately we went to sister house near nelamangla because 5days before my brother varicose vein laser surgery happend in apollo hospital sheshadripuram he called me getting painful so went immediately there after that i came 4.50am car parked place and i have parked where i have picked that car and i'm trying to book completed process but it's already closed from backed team and they have charged me inconvenience charges 10k extra,
As per booking on 25th 5am pick up and 26th 1am returning time so i have returned car 4hours late so for that they can charge as per policy like hourly 500rs like, but they have charged me 10, 000/- they have thinking like customer are foolish and i dint get any details why they have charged 10k and i'm trying to contact customer care executive as while calling customer care num they're saying pls press 7num while select that num it's saying you have pressed worng num...

Find the bellow attached screen shot booking number vehicle num and charged amt details...

Definitely next time i'll not use zoom car and i'll not refer any my colleague and friends

I am a regular zoomer and have driven over 2000 kms and done 8 bookings. Took a zoom hop service from chennai to cbe booking id (Jps6boejl). I have been charged 4000 for damage i am sure that i drove it carefully and it would't have happened. I took it by 11 p. M. It was dark and was not able to check for the previous damage and photograph thoroughly as i am used to zoomcar. Please look into it and my account is blocked from further bookings.

I have booked zoomcar, and before i started the trip i made a video of the car which clearly shows the scratches and damage, but after i completed the trip the company charged me for the same damage. I made a mail request to the company, but they replied that they will see. And after some days they are sending me recovery notice. Kindly help me in resolving this issue, as its happening for the second time, and their customer care number never connects.

I booked a car 8th march, 2019

First of all i booked it 11:30 pm but because there internal issues i got it by 2 o'clock.
After that also i was called back to the pickup place because of some issue they had.

The car provided was so difficult to drive.
It's clutch plate was hard, its gear box was very much difficult to operate and the breaks were not proper as well.

Above all i was 2500 for overspeeding even though it is no where mentioned about the speed limit.
Id: jps6f44gy

I am not satisfied with the service provide and i had to pay 2500 more. The given car was also not in a perfect condition to drive.
First i was assigned different car then i got another car, that too in poor condition and when i finally got the car i was called back to the place from where i picked up the car.

I want compensation for not providing required service.

I booked zoom car from 17th april 2019 to 19th april 2019 and i took with fuel diesel car but when i m tried to upload my diesel bill on 24th april 2019 it was not showing any option to upload diesel bill and in terms and conditions there was no time limit to upload diesel bill now i m not been able to upload my diesel bills. The service of zoom car is getting worst.

I made payment for zoom zap subscrtion, but they is no service in my location but zoom zap subscription is denied to return back my amount.

Contact no is not working to interact wi customer care to talk on this.[protected]

Hi Chandra,

Greeting from Zoomcar!

Thanks for writing to us!

With reference to your email, sincerely apologize for the delay in responding to you. We understand that you wanted to cancel the subscription. Unfortunately at this moment we are not available in Dehradun. But we are continuing to expand so check back soon! We may suggest you to kindly continue the service from Chandigarh if you are residing at the same as we can proceed accordingly.

Note: Security deposit once paid, is non-refundable in case the user chooses to cancel the ZAP Subscription before delivery of the vehicle or if the user terminates without serving the notice period.

For more information, request you to contact our Sales team on[protected].

Happy Zooming!

Team ZAP

I had booked ZAP subscription after that there is no proper response from customer care and also not satisfied with their policies then I raised for cancellation of the subscription. No one is responding to my email and a toll-free number is not working at all for reaching the customer support. Pankaj one of the person has been replied with an only common email like "we are processing your request and we will notify" the same mail he is sending constantly but refund is not happening. Attached are the screenshots of my subscription and payment details. Kindly process my refund.

I had booked zoom car for 13 hours from 20/4/2019 (12:00pm) to 21/4/2019 (1:00am) and i returned the car at 1:06 am (6 min late because the car is not adjusted on parking place due to lack of exact information for parking space) and i closed the app nd did the all remarks positive.
I was charged the cleaning fee of 1000/ rs within 2 hours but i returned the car in the same condition so why i was charged?
*i had forgot my spectacles in the car so next day i went to the same place to find the car but car was not present there, anyhow with the help of car owner's friends i found my spectacles but after more than 24 hours i saw an outstanding amount of 5000/ in my zoom account which is unjustified because i had returned the car in the exact condition (*fuel was left more than what i had).
As i tried to call your customer care continuously but i couldn't contact them.
I want my 1000/rs refund and clearance of any outstanding amount on my account.

I rented a car with free kms. I refilled the tank to the same level as i got it when it was informed that i will be reimbursed for fuel expenses. I ended my trip 2 weeks back and i still haven't got the full amount. I've sent 5-7 emails but still no resolution. A phone call gets disconnected whenever i try to get in touch with the custemer executive from my registered mobile number.

Fuel cost incurred by me: rs2000
Refunded amount: rs200

I have submitted a relevant bill as well.

Booking id: jps6biat3

I had booked an maruthi Baleno car for 4 days, pick up and return in Pune city, without fuel for Rs6784. After picking up the car which was full half tank, i filled up full tank 17 liters diesel paying Rs1200. After driving for 10kms the engine heated up indicator started blinking(red) on the cluster. On contacting their customer support we were asked not to drive the car as the engine may get damaged and will arrange for tow truck to pick up same.
My issue is we were not offered any replacement car, also we were instructed to wait (2 hours ) in the hot sun on the toad with my wife and 2 kids till the tow truck arrived only to collect the car. No refund of amount paid ie Rs 6784 and fuel Rs 1200 till date. Also we were asked to pay rs10000 within 1 day through their app which i refused to pay.
the car had driven only 13000 kms and had such an major issue, what kind of death traps is Zoom car giving their customers? their call center executives are very rude(especially one mr afroz) and dont care about the customers plight on the road.
Please have their license cancelled in India, before major mishaps happen to people and their loved ones traveling in their death traps/coffins.

I had booked a car on 21 Apr 2:30 pm.
When I reached the location there was no car for almost 30 minutes.
The customer care official told me to wait for for 30 more minutes till he makes some calls.
Finally I received the car on 3:45 pm which was already dirty from the outside and inside too.
Today after paying almost 5000 rs just for half day o[censored]sage I received an additional 1000rs amount due as cleaning charges. This is nothing but theft on the company's part. Will never use this service again.
I am also unable to talk to the zoomcar cutomercare guy as the call gets disconnected every time i select the menu.

This complaint is w. R. T the booking jps6bj7g2,
Details are provided below
Xuv 500
7 seater
Pickup time
12/04/19 10:34 am
Dropoff time
14/04/19 03:53 pm
Pickup location
Kanaka nagar

We have returned the car ahead of the booking end time as in the same condition when we got the car.
Next morning, we got a notification from the zoomcar that i have to pay additional charge due to some damage. We are very sure that we did not make any damage.

We have requested the details to the zoom car team, they have not provided any. And we are not able to contact their help desk.

First recovery notice:-

Dear shanto aloor,

This e-mail is with reference to the booking made by you with zoomcar through company's webpage/mobile app with the following details -

S. No booking id car provided start time end time pickup point drop off point initial rental security deposit outstanding
1 jps6bj7g2 ka51ac5702 12/04/2019 09:00 14/04/2019 15:53 sairam layout, battarahalli, 4352956 sairam layout, battarahalli, 4352956 7159 0 11000

It has come to our attention that the car has been used in excess of the paid rental amount and in accordance of the agreement duly verified and acknowledged by you, you are liable to make payment of ₹11000 to the company. Please note that failure to make payment of the due amount will render you liable to civil proceedings and the company would be entitled to recover the due amount by attachment of your property (Movable/immovable) or otherwise. Further, willfully declining or making delay to pay the above said outstanding amount could also subject you to criminal proceedings.

We therefore request you to make payment of the aforementioned outstanding amount of ₹11000 within 5 days of this mail, failing which we shall be constrained to initiate against you civil and criminal legal proceedings as are warranted by law for recovery of the due amount. Please note that in accordance with the member agreement displayed here, duly verified and acknowledged by you, the company is entitled to recover all costs incurred in initiation of legal proceedings.

Thanking you
For zoomcar india private limited
Sd/-
Anitha rajasekaran
Signatory authority

Hi,

One of friend is using my license and when i upload license in my zoomcar account, it still pending for approval. I request you to delete my license from my friends zoomcar account. If anything will happen in future then i will not responsible for that. As zoomcar doesn't not verified before approving my license to my friends account and zoomcar will be responsible for that.

1) on 10 april 2019 (Booking id # jps6boczz) (Booked it from 8 pm to 12 am and 20 kms) i took the car on rent from zoomcar and while returning the car the staff of zoomcar misbehaved with me. While taking the car only he first misbehaved.

Conversation: before taking the car;
1) zoomcar associate: for how long you're taking this car? Would you be returning before 12?
Reply by me: no, i have taken it till 12 am. So, i'd be back by that time.
Zoomcar associate: doesn't look like, i'm sure you'd back before that time. As you've taken it for just 20 kms, what would you do sitting in the car?

How dare he asked me what i'll do and what not? Or when i'll be returning or when not?

2) now post returning the car
Zoomcar associate: you look drunk, i can smell alcohol in the car.
Reply by me: no, i didn't drink.
Zoomcar associate: your eyes are red (I was tired that day), and i dont drink, so thats why i can easily judge who drinks, drunk. I can even call those other customers and i'm sure they'll call you drunk.
Reply by me: if you're so sure that i'm drunk, bring the ignition interlock device and check, dont make false acquisitions.
Zoomcar associate: you cannot doubt my judgement, and company hasn't provided us that device.

This conversation stretched for long and then this person started saying, "oh may be you're not drunk, but your partners might have had drinks"

Who the hell gave him a right to talk about me or any of my partners?

Now: because he got so upset from me, he showed a random damage on the car and told me that this was done by you. Its so fresh, i can tell that. I deal with this everyday and all of that.

And because of all of that now zoomcar sends me this mail for more humiliation and accusing me of false charges.

Dear siddharth gulati,

This e-mail is with reference to the bookings made by you with zoomcar through company's webpage/mobile app with the following details -

S. No booking id car provided start time end time pickup point drop off point initial rental security deposit outstanding
1 jps6tb1l5 dl1na1262 19/10/2017 10:30 19/10/2017 22:21 rajouri garden - tdi paragon mall (Wave cinema, basement 1) rajouri garden - tdi paragon mall (Wave cinema, basement 1) 900 0 2000
2 jps6boczz dl1na0466 10/04/2019 19:30 10/04/2019 22:36 rajouri garden - tdi paragon mall (Wave cinema, basement 1) rajouri garden - tdi paragon mall (Wave cinema, basement 1) 309 0 3968

It has come to our attention that the cars have been used in excess of the paid rental amount and in accordance of the agreement duly verified and acknowledged by you, you are liable to make payment of ₹5968 to the company. Please note that failure to make payment of the due amount will render you liable to civil proceedings and the company would be entitled to recover the due amount by attachment of your property (Movable/immovable) or otherwise. Further, willfully declining or making delay to pay the above said outstanding amount could also subject you to criminal proceedings.

We therefore request you to make payment of the aforementioned outstanding amount of ₹5968 within 5 days of this mail, failing which we shall be constrained to initiate against you civil and criminal legal proceedings as are warranted by law for recovery of the due amount. Please note that in accordance with the member agreement displayed here, duly verified and acknowledged by you, the company is entitled to recover all costs incurred in initiation of legal proceedings.

Thanking you
For zoomcar india private limited
Sd/-
Anitha rajasekaran
Signatory authority

—

Hi,

Firstly, please be a more specific on how "the charges has been asked for and give me bill for the same".

Secondly, "in accordance of the agreement duly verified and acknowledged by you"- this acknowledgement was a result of the harassment that i was put through that late in the night (1130 pm) by your associate, where the argument went on for more than half an hour and i was already late for an event and because of that use use less argument i got more late. Also, no proper internet at your parking location made my situation more worse.

Despite repeated denial of any damage been done to the car during the time it was under my usage, i was harassed for pre-existing issues with the car.

Also, i clearly remember mentioning all the broken dashboard, scratch marks and dents (Including the one held against me that night) and what not, to the staff on duty before taking the car from the pick up point. There were so many of these damages on the car. (To be used as proof against false charges).

I request you to provide me any proof against the fact that i was not responsible for whatever damage is being referred to in excess amount.

As per my knowledge, there was no damage done to the car. Henceforth, please do not harass customers this way.

Wr,
Siddharth

I am a regular customer with zoom car. Zoom car has blacklisted me for no reason and i havent been notified of any reason for blacklisting. When i tried to book a car in zoom, i am getting "you are blacklisted by zoom car and you will not be able to use our services". I am not getting any support from customer care. Please resolve this issue asap as i am trying to book a car for my trip

My email id: [protected]@gmail.com

I drop your car but car in not clean due to weather all over jodhpur the weather is so bad that why the car is not clean and i am not booking this car for my trip i book 7seater car but your agent insist me kindly book 5seater car kindly refund my cleaning charge because the is not my fault and the car is not like full o[censored]ncleanliness the car is in good condition already i am very frustrated from your service