Zoomcar Complaints & Reviews

I have booked zoom car (Ford freestyle) with order id jps6fm69t for[protected] from 07:00 am to 07:00 pm. The pickup location site was an open place on road. When i reached the site the car was filled with mist and muddy at places. Inside of the car was also with sand at the foot rest. Its not even visible outside due to mist and dirt i didnt mind as i was going on a nearby short trip that too on high way. There was no cleaning cloth inside...

Hi,
I requested zoom car executives to delete my adhaar card and dl images from their site before i close my account with them, as i do not want any personal data theft to happen. Recently came to know that govt has mandated a fine for organisations who deliberately keep the personal data o[censored]sers. Please ensure and confirm that zoom deletes my data.
My zoom car account has been registered with the same mobile number as given...

My issue is my booking of speed limit was mine and because of speed i found the money and 2500 then i told you in your car that i talked to the customer care, i told him that the speedometer is so set a speed of 80 feet is called and does not remain in it 125, so i had booked the next two that even if no more than 80 trains were going to speed in the limit of the car then then, in order to check it, i did it that why i do not have it...

We had received the car at 25% fuel capacity. During the trip we had refuelled to full tank capacity, and we returned the car at 50% fuel. But there seems to be no arrangements for reimbursement by zoomcar for the extra fuel left. This is highly disappointing and i regret giving zoomcar a five star rating at the end of the trip. I will avoid using and wont recommend zoomcar in the future....

On 27 dec 2018, after returning my zoomcar after usage i was charged for rs 5000 stating headlight damage which is completely unjustified.

I can prove that headlight wasn't damaged by me as
* there was no damage what so ever on the headlight. Headlight cover was absolutely fine and there was not even scratch from outside. The outer glass of headlight was perfectly fine. How can i damage inside of the headlight glass...

I have booked a 7 seater for on december 1, 2018 at 7: 00 am and returned the vehicle on december 2, 2018 at 7: 00 pm. As a caution deposit, i have paid an additional amount of rs. 3000 from which i should have received almost 1170 after respective deductions. I have been informed that the refund will be completed within 15 days but it didn't happen. Later on contacting customer service it was informed that the process will be completed by...

Hi,

I live in bavdhan, behind maratha mandir, near lmd chowk. As from few days, there are no pedl cycles available which causes us inconvenience. Till now cycles were available near unicus society or valonia society but now there are no cycles in this area.
Please provide some cycles in bavdhan near lmd chowk.
Kindly consider it as soon as possible....

I booked zoom car on december 15 they told refund will be received on 26 december but still i not received customer care not attending calll what to do worst service in india zoomcar i have booked cret with zoom car the refund deposit is 5000 they charged extra 700as additional amount i dont know how no one should book with zoomcar try alternates worst service...

Zoomcar sending recovery notice instead of giving explanation. The car was damaged while parking, and I informed to Zoomcar about this right away. But they charged me 12000, 4000x3 for each part which is not reasonable and as I checked with mechanics in ford showroom, that doesn’t cost that much . I already paid ₹7264. Also I have written to Zoomcar Helpdesk couple of times regarding the issue. But not received any response. Instead they...

A) discontinuation from zap programme for vehicle no. Ap31tvb0256 at
Visakhapatnam was sent on 07 jul 2018 which was firmly responded by your team
Through a reply mail. After repeated e-mails and reminders the iot device was
Uninstalled from my car on 09 august 2018, which is 32 days later from my notice date.
B) i have understood after repeated calls that i have been removed/blocked to
Contact zap support...

Booking ID: JPS644INP
A fuel bill of Rs. 1900 uploaded has not been considered in the refund and now the app shows an outstanding of Rs. 916 payable by me.

Numerous attempts to reach the customer care are a waste as the helpline has no decent option flow where one can register complaints and seek resolution.

The company should recheck the refund calculation and include the fuel bill of Rs. 1900 which I...

Hi team,
I booked zoom car many times and had great experience.

However, during my last booking on 3 nov, when i went to pick up the car (Automatic pickup), the car did not start due to no fuel.
In a hurry to arrive at my plan location, i had no option but to leave the car unused and took another mode of travel. Zoom car customer care is never reachable.

When contacted zoom car for refund of my...

Jps6frybi: money got deducted on the name of scratch because they take deposit of 1500 and dont want to give it back. An employee of hotel inn site hemant of ahmedabad harras mentally and give threat of physical violence. I have video when he says we already have your 1500 and you can do nothing. There is no scratch at all. Later they mailed me an image where there is a minor scratch and said i have been charged for that. You literally have...

I still didn't get my refund it almost one month till when can i get my refund back it's very urgent till when i can get my refund if not call me back to know the details of related account i will complaint to this zoom car office that cheating with the customer and not refunding the money please solve it as soon as possible if not i i'll complaint to this zoom car office...

I booked a tata tiago from zoom car on 8 december 2018 booking id: jps6fol55. Now from 11 december i am complaining that the refund account no application is is showing isn't mine, then also they initiated the refund on 12 december then i was complaining again and again so on 17 december they took new account no and said that they will refund my account within 48 hours, but no refund came so i contacted them again on 22 december then they...

I took a trip on 11 december with this dreaded company. I was supposed to receive my refund of the security deposit by the 23rd of december. It is already 29th today and i still haven't received it. This is the worst car company. Wouldn't recommend it to anyone. They don't have proper customer service and don't reply to my emails (Just a standard reply). This is a lot of hassle, hope that i get my money back....

I had earned a free ride coupon through z points in zoomcar but when i apply that code the application displays the following : "promo code is applicable only on normal".
What does that mean.!!? Please provide some kind support... This code was for weekday and i did exactly what the coupon conditions were.. I want to book a weekday ride but the coupon still doesn't get applied.. This is so frustrating.....

I booked a Zoomcar in Mumbai from 18 December to 21 December. The booking ID was JPS6FLOFL. The car was an orange Tata Tiago.

During my trip, I was hit by a backing car in a jam which damaged my bonnet with a dent on it. I agree that booking the car makes only me liable for any damage. My mechanic told me that this can be fixed within 1000 rs but Zoomcar app says 4000 for severe bonnet damage.

Now the place...

I have taken cycle from pedl station on jm road to travel upto laxmi road for first time. I have locked the cycle on laxmi road for 1 or 1 and half hour. But, when i returned my cycle was not getting unlocked. I have tried for almost 30 40 mins get it unlocked using pedl faqs and contacting my friends by calling them.
After some time app was showing the trip is not alive, when i was clicking on unlock and i was not getting charged...

I have cancelled a booking from zoomcar but i didn't got my refund
If you have initiated the refund the send me the transaction id
I need immediate action
I have attached my document of zoomcar
I was informed that i would get my refund uptill 3 december 2018
I tried to call the customer care service but it is not available
My further details are attachment...