Zoomcar Complaints & Reviews

I booked a zoomcar for use on10 jan. My booking id - booking id - jps6fhy9g. I have not received refund of rs.5000 (Deposit) in my account. I got emails from company that my refund was initiated way back. After that, i have mailed the company customer support twice but no response. Even on customer care ivr, there is no option to talk to executive. I think a scam is going on and they are not refunding deposits.in the image attached, it clearly shows rs. 5000 in "processed refunds" but i have not received the money back in my bank account.

Hi,

My booking id is jps6f275i. We have made the zoomcar booking on 2nd of march. All the security deposit and petrol bills were cleared by zoomcar within 2 days of handover of car. Now they are saying you are liable to pay charges of rs. 7000 due to damage of vehicle. They are saying the clutch plate is completely torn out. I do not understand how can we drive the car if the clutch plate is burnout. I tried to speak to zoomcar representative on this behalf but they only say these are valid charges and if you don't pay this we will forward this to legal team. I mean is this anyway to treat your customer?.

You are not understanding our concerns and expect us to just pay the amount because your team had a internal investigation. I mean how we are supposed to know that?

Can you please look into this and stop harassing us to pay the amounts.

Booked a mahindra scorpio on 21 february 2019 for 27 hrs and with fuel
But at the time of pickup it fuel was not only empty but on reserve i went and refilled it with rs 2000 petrol
Uploaded the bill as per their customer care executives guided thrice but still it has been more than 20 days and almost 15 calls they haven't replied my emails or proceeded with the refund process
Booking id: jps6fed80
Email id: [protected]@gmail.com

Hi, i had a trip in a i20 & i forgot my oneplus 3 2ndery smartphone in the car, after i got reminded of my phone till then the car was already taken by somebody else in a trip, i tried to contact zoomcar support but they were not able to help me out of the contact no of the guy with whom the car is, so i went to the nearest police station for further help & the police asked the name or contact no of the guy with whom the car is. So team zoomcar please help me out in getting back my phone.
Note - using “find my phone” feature of android i have the exact location of the phone as of writing this complaint but to file an fir i need the phone no or name of the guy who took the car after my trip.

I have been trying to delete my zoomcar account and my private details such as driving license (Dl) and mobile number stored in it.
Zoomcar has told me that they don’t have any such policy and once my dl is uploaded, it is permanently stored in their server.
I have the fundamental right to privacy and should be given the right to decide what can be done with my private details.
They have offered to block my account...

Hello team
I am zoomcar supermiler customer last 2 year but last 18feb 2019 cancelled trip but still refund not received this is first time happing and second thing ther has no option to connect call executive or email for refund query i think its poor part so please take action and resolve this issue and process my refund immediate
Booking id-jps6f59sl

I am a rcustomer of Zoom Car but from a couple of months, i am trying to book a zoom car but the application is showing that you are blacklisted by the zoom car without any reason and intimation.

. I have also called so many times to the customer care number but not able to connect with the representative.

My E-mail I'D is [protected]@gmail.com

Sir,
This is saket agrawal. I did a booking on 28/01/2019 due to some problem issue i was unable to drop the vehicle at time. Without receiving any call from your side the vehicle is being stopped suddenly at traffic and we have to push the car. We were with the family and somehow suppose if we are in outer area or at highway, we can face any issues. Being this much issue we haven't complaint against you. And you are not bothered about the lives of a customer. What you bother is your car and the money. Our amount increased from 1433 to 4533 without any notifications to us. And even calling you many times on your customer care no. I am not getting any reply from your side.
This is my last mail to you.
Please contact me on [protected] for your problems else i will not be refunding your amount.
Thank you

Its been 51 days since my ride got completed.
My booking id - jps6fuyt0

I have sent them so many mails regarding the refund issue.

The fuel refund was updated on the app after i mailed them regarding this but neither they are replying to my recent mails nor they are telling me the date when i will actually receive my refund.

And if zoom car can't handle customer concerns then they should probably stop their services because as far as i know a company with high olas and slas put their customers first.

I am writing this message to you regarding the shuttl app pop ups. The advertisements pop up after every 5-10 seconds and it redirects to the playstore app asking me to update the app which is already updated. This is really disturbing and irritating as i am not able to carry out any functions on my phone. Please do the needful as soon as possible.

I had booked a zoom car booking id: jps6ft6h6 on 2nd mar 2019, but while inspecting the car had noticed that ac of the car was not working. I had informed the same to customer helpline and as per their instructions had had cancelled the booking with out driving the car even an inch. Now they are denying any refund stating the reason that "there was no issue with the car"

Dear sir/madam,
My booking id is jps6famh2 and i completed my ride on 17th feb 2019. But still i am about to recieve a refund from your side including the petrol cost of rs. 1500 which i uploaded the bill as soon as completing the ride. And neither on your app it is not shown that when will i get refund. So pls look into the matter as soon as possible. And yaa don't say that the amount is already refunded in my bank account as i have a check of it on a daily basis so see from your side where the mistake is been arrived.

I made a booking for xuv 500 near owaisi hospital on 03.03.2019 i has received from sbi that my payment has been confirmed but no confirmation received from zoomcar now today i am checking my zoomcar app it shows my zoomcar is booked. Wtf??? I want my complete refund when i haven't used the car why should i pay now. When i really need it, i have not received now you say that i have to upload license.

Hi team,

My account is also blacklisted unnecessarily without any mail. Every time i try to do the booking it showing you account has been blacklisted. After raising support ticket, came to know that my account has been blacklisted due multiple uplodation of my driving license.

However, when my friend logged into zoom app by using [protected]@gmail.com email i'd, found that the my dl was used for the trip. Please do not suggest me to use ([protected]@gmail.com) as this is not my account and in future if any mishap occurs i will be legally with-held as this account is using my dl. I need you to delete ([protected]@gmail.com) this account because its not operated by me any more and i want to get out my license from that account.

I know that this id ([protected]@gmail.com) has referred by my primary id ([protected]@gmail.com), so you can removed those credits from ([protected]@gmail.com) as they have used the same my dl for their booking. Even this may cause legal issues in future.

Request you to kindly activate my account with below credentials:
Name - junaid farooq
Email i'd - [protected]@gmail.com
Contact no. - [protected]

Hi team,

My account is also blacklisted unnecessarily without any mail. Every time i try to do the booking it showing you account has been blacklisted. After raising support ticket, came to know that my account has been blacklisted due multiple uplodation of my driving license.

However, when my friend logged into zoom app by using [protected]@gmail.com email i'd, found that the my dl was used for the trip.

I know that this id ([protected]@gmail.com) has referred by my primary id ([protected]@gmail.com), so you can removed those credits from ([protected]@gmail.com) as they have used the same my dl for their booking. Even this may cause legal issues in future.

Request you to kindly activate my account with below credentials:
Name - junaid farooq
Email i'd - [protected]@gmail.com
Contact no. - [protected]

I have booked a zap subscription program through zoom car, it is scheme that they will give a car after using my personal use i can give to zoom car. Whoever booked the vehicle will be using the car. Since the car was not given on time, hence i have decided to cancel & requested for the refund. Initially they agreed to do so later they delayed till date they haven't reimburseme the payment.

I request you to support to get the reimbursement.

I can send all the communication which i have done with a zoom car.

S. Jehu
[protected].

I have ordered baleno zoom car and picked up at nizampet hyderabad on thursday morning at about 12pm and returned it on friday night at 11. I have received a damage bill of rupees 2000, but to my knowledge nothing has happened to car. I would like to have photos of car before and after ride to check whether the damage was done by me. My booking i’d:jps6ftg9a. I request to please send the photos of car so that i could know what has been damaged.

I had booked a ford figo on 9th february 2019. My booking id was jps6fs9b2. I t has been over 25 days and the amount has not been refunded yet. This is very poor service and clearly your operating procedures are not followed properly. And on top of everything there is no way of speaking to a customer care representative. Please find a way of resolving this issue if you wish to be a successful car rental app.

I have booked a zoom car on 15th feb 2019, but your team has alloted a different vehicle, which was not in a proper condition as breaks was not working properly and i have reported the same to your customer care team, there is no proper action taken. And i have surrendered the vehicle on the same day with in 4 hrs and spent money on towing charges 1180/- and i have payed 2716/- towards the booking of vehicle.

Till day i have not get any refund or i dont get any clarity on towing charge spend by me

Pls lookinto the issue and do the neeful as early as possible

Initially i booked zoomcar for 2nd jan, 2019 2:30am to 8:00pm from hyd airport. When i landed and called them, they said that booking from 2:30pm od 2nd to 8am of 3rd on some other name.

And the app did not allow me to change/update the booking. The contact person told me that they did not receive any booking in my name. I had to cancel the existing booking which incurred 492/-

I took zoomcar on 2nd of jan, 2019 at 5:30am with new booking. They have asked me for a deposit of 3000 in excess. After i returned the car, they returned me 2000 in less claiming there are some damages.

I returned the car in the same condition as i borrowed. Zoomcar also claimed that they will cover damages upto 10, 000 included in the rental cost.

Zoomcar charged me 350/- for airport pickup, but the pickup person claimed that their payment card is not working and asked for 200/- parking fee saying that he will add it in our claim, which he did not do later.

I tried calling zoomcar many times but they are not answering my call.

Booking id which is cancelled for date and time messup and no car has been allotted as per app - jps6fmwak
Booking id for which security deposit has been deducted unnecessarily - jps6fm3xx

I raised a complain before and they marked it as resolved without any resolution!!!