Zoomcar Complaints & Reviews

This is to bring into your notice that one of my friend is using my driving license in his zoomcar account. I request you to kindly remove my driving license from his account. I called on your customer service number several times but they haven't removed it. If something went wrong in future i will not be responsible. Zoomcar will be responsible as they didn't called me before approving my license for someone else account, just on the basis of my drving license image they approved it without doing any background verification. I have requested your customer representatives many times but they are not taking any action. This is leading me alot of mental pain. I request you to look into this issue.
Customer mail id where my dl (Driving license) is attached is [protected]@gmail.com
Solve this issue as soon as possible. Because he is misusing it.

I had booked zoom car on jan 29th from 11 pm to 5 am. The car was picked up at jp nagar 3rd phase. The car had too many issues which was accepted by the zoom car driver after the car got stopped in the middle of the road. I had traveled less than 10 kms. But they are denying the refund instead, they overcharged me with rs 4, 778 as my credit card was linked to it. So i demand a complete amount refund of rs 4, 778. As the vehicle was stopped, i had to book 2 extra suv uber to drop my sister, her 80+ year old inlaws with luggage. Imagine, me, my sister with her 2 kids in the middle of the road with luggages with no help from their zoom cars end. Booking id: jps6fyymr

I had booked a zoomcar from pune on 22nd december 2018. Booking id — jps6firo3 the refund of safety deposit amounting rs 2704 was to be done within 1 month, it has been more than 1 months now. I haven't received my refund since then.
As i've already mailed you so many times regarding the same issue this isn’t a right way to treat your customer
I have already called so many times and now am not able to contact them. When the date went beyond a month still i did not get my refund and tried contacting customer care i could not.
There is no way to talk to a customer care executive. Please look at the same...
Booking id — jps6firo3

Hi there

This is with r garda to my completed car booking with id jps6fp29h

I had booked a car on 3 feb and picked up from marunji, pune to go to mahabaleahwar. While on my return journey there was heavy traffic in the highway and i had exited the trip by 3hrs and paid rs.490 but still couldn’t make it

So i called the contact center for help to drop the car at different location as i had a flight...

The pickup time was 10 pm, however, due to pending license verification i had to pick up the car around 12 and returned the car by 11.30, as i had booked the car for 24 hours. I was charged late penalty even after getting the car to the delivery place i had no option to return the vehicle of the app due to some error stating the car is not in the hub. Please check on this and find a solution to reverse the penalty charges.

Thanks,

Jai.

Hello team, i had taken a zoomcar with booking id: jps6fwr4t on 21st jan to travel pune to mumbai. However during my trip the rhs mirror got damaged. I conveyed this message to the customer support and was ready for pay for the charges. But now the company wants me to pay 10000 for the damages and they say i have caused various other scratches and dents on the car that were already present on the car before i took it. I provided them with proof of video and images i took before taking the car which clearly shows every detail of the car. The only damage i caused is the rhs mirror. The company also tried to charge me wrongly for extra kms which i never used. I sent them images of the odometer and only then they agreed to waive it. I am highly disappointed with zoomcar and their service. They are trying to charge me for damages i never caused. I am willing to pay for my mistake but only after they provide me with a bill showing the charges for only rhs mirror. I shall not bare any charges for the other damages not caused by me.

I had booked a zoomcar from mumbai on 23rd november 2018. Jp56f7zbz. The refund of safety deposit amounting rs 3000 was to be done within 1 month. It has been more than 2 monts now. I haven't recieved my refund since then. I have already called twice and now am not able to contact them. When i called within the time frame of a month i was informed that wait till the end. When the date went beyond a month still i did not get my refund and tried contacting customer care i could not. There is no way to talk to customer care executive. Please look into the same

I have taken a scorpio ka-03-af-9568 on 31/1/19 for a 4 day trip to bangalore. We are on the way to calicut and have taken upto 5.00pm. Now when we try to extend the journey upto 7.00 pm, it is not allowing in the site. When we tried to do thru your call centre, they are telling, it is not possible and they have closed the facility for this trip. It was given as an option in your site, and no one can predict the correct end time of a journey. That's why i hope, you have also provided the same in your site. How can you close this facility before the end of the journey. It is cheating. It is also told now from your call centre, that if we got late by even by 10 minutes, we would be charged with late fee of rs.1500/-. It is looting and cheating and blatant denial of an offer on your website. It was admitted to us on the conversation, that the extention is also included in package. So, kindly give an extension of 2 hours for this package with the charges of rs.300/- as per your website.

Rp eswar & vp. Ravi

Hi,
This is mahesh, i had booked a zoomcar today, from noon 1pm to 8pm booking id: jps6fp8z0.

The trip was for 80 kms and i reached the zoom car parking 15 minutes early within the km limit i had booked for. I travelled with family including a pregnant woman. I had to drive very slowely carefully, we went for shopping. I had to refuel on the way as fuel was low i did for 300 bucks.

After i parked the car at the destination, i clicked a picture and uploaded the bill. The fuel bill was being processed for refund and the car got locked i checked my trip status it was ended, payment was done.

I came home and checked my refund status before going to bed. I was shocked to see that i was charged a damage fee of rs. 4000
Without a reason. There was not even a small scratch that happened to the car during the trip.

The car had a 4 side view camera i wrote an email to the zoom car team to cross check again and revert back to me with a proper explanation for what i'm being charged with damage fee.

[case:1144004]
I got a response that they will get back. I'm yet to hear back from them.

As the cameras are fixed in the car i have requested to check and get back if there has been any impact or collision happened with the car

This was a very disappointing experience with zoomcar. Providing offers discounts on bookings and once the trip ends they charge with huge amount for making no mistake.

It's a sincere request to zoom car team to stop harrasing customers this way.

Hello team,

Date of booking: 30 jan 2019.

I booked ford figo with zoom cars on 30th january 2019 and my booking id is jps6fprji.
I did the transaction via sbi net banking. My money got deducted from my account i didn't receive confirmation message for my booking but i got a message saying "your transaction has failed. Please do a fresh transaction" on the booking page.

Please look into this and assist me and refund my amount to the account.
Amount paid : ₹ 17, 554
I have attached the bank statement and error page for reference.

I already sent a mail to help & support team of zoom car but i didn't get response.

Thanks,
Murali

It’s been almost 2 months i haven’t received my refund yet please look into the matter as i’ve already mailed you twice regarding the same issue this isn’t a right way to treat your customer and their issues don’t make yourself count in the list of worst service providers kindly look into the matter wasn’t expected this from zoomcar.
Booking id:- jps6foby6

Hi

I had made a booking (Xuv 500) on 27th jan, 2019 for 4 hours and 40 km's from 11.30am to 3.30pm. Booking id : jps6f13gt. When i went to take delivery of the vehicle, the vehicle did not open and after repeated (Over 50mins) of struggle fighting with the back ends, they agreed to allot a vehicle close to the pickup site. During this scuffle i had lost about an hour and a half leading to my program and appointment in trouble.

Later at about 12.30pm, i was alloted a vehicle (Scorpio). During this period of discussions, the agent assured that they will give me an extension of 1.30 hrs over and above my booking for the hardships faced and will also give me 10% driving credit.

When i went to pickup the second alloted car, it was zero in fuel and vehicle was shabby. This was also communicated to the agents.

To my surprise when i started the checklist the timer in the app had already started and i had lost 1.30 hours. Once again i cross checked with zoomcar onn this, for which they communicated that the lost 1.30 hours will be manually extended by them.

Now when i returned back the car i am getting an late charges to the tune of ₹.1394/- to be paid.

My stand is why should i even pay the late charges when zoom car had committed to extend the booking by 1.30hours over and above the booking time. Who is going to bear the losses i had incurred due to the negligence of zoomcar.

Also, as the fuel was zero, i had added fuel to the tune of ₹.350/- in two instances of (₹.150 & ₹.200/-). Bills for the same have been uploaded. Zoomcar had considered for reimbursement of only ₹.150/-. What happened to the balance.

I would like to state that due to the negligence and the non customer friendly attitude of zoomcar my entire day was jeopardized. Who is going to compensate for this.

Now, i need a solution for my problem of excess billing which i cannot accept.

Zoom customer after booking his car... He searched for it for 3hrs on the road...in addition to this he got sujjested with 3 different areas and locations, he went there searching spending his money around 1500 to local taxis... Instead of all this you people charged me sme charges extra... Zoom car must really feel shameful for this... Answer must be given asap because i'm that much irritated to file a case against you.
Forward this copy to your higher authorities to know whats happening here and i am expecting a reply asap

As i have faced many problem with zoom car and none of my problem was solved by the zoom car i don't want to have any kind of relationship with you and would like to have my account deleted with all the data and the i'd is [protected]@gmail.com i would like to have it deleted please kindly process the same. As i have left anyhope of hvjing reltion with you company as you don't take care of your customers

It's so funny that, i have been charged 10500 additional amount, vehicle was damaged before delivery itself, now zoomcar is claiming the damage charges... Hahahaha.. And i have extended my trip for an hour... So why should i pay late charges??? This is totally, completely unacceptable and harassment of the customer, undoubtedly fradulent activity from zoomcar\n
Trip extension details -\ntransaction no. [protected] for rs 122.00 done for www.zoomcar.com has succeeded

Sir i would like to know that my license hass been approved for my account [protected]@gmail.com still i am not able to do my booking and i am been told that i am blacklisted i can't use your services from past so many days i have given a complain and my problem is not being resolved even my friend has deleted my license from his account [protected]@gmail.com no only my dl is approved on my id then why this is happening with me.. Dont you take care of your customers that been there was no benefit of my being loyal to you

Hi, i booked zoom car for weekend on 26th jan. After trip completion, their driver picked the car from my localtion. He did the thorough inspection and clicked the photos. He also assured that their is no damage. But after couple of hours i comes to know that they have added 4000 for tyre damage and they said there is a cut. But i have not done the damage and driver also did not tell me before pick up. They are trying to loot the money

I have started my ride with kms shown 12335 and i ended with 12398, a total 63kms. I have opted for a limit of 80kms free. I have entered this reading in mobile app to end the trip, in front of zoomcar executive who had came to receive the car. About 1 hr later, i received a message to pay 768 more. Also, a message to auto debit from credit card was also there.
I haven’t rode the vehicle beyond permissible free kms.

I have booked a car on 12th june 2017 and made several calls and visited manipal zoom car official to get the security deposit back to my account card where i paid the payment. I am going post to pillar to get my money back however no relief from zoom. Pl advice how to take this forward or shall log a complaint with consumer forum. My contact details are [protected] / [protected] and email [protected]@gmail.com

Hello team,

Booking if: jps6f836d
Booking date: 12 jan 2019

I have booked scorpio for 2 days for the total km of 410km but since the wheel alignment was out i had to short my journey as it was not safe to travel long tour i drove about 10km morning about 6:30am and i realized that vehical i going one side also it was vowelling which made me realize something is wrong with the vehicle later when someone over took my car and warned me that wheel will come out if i drive more also they shared the video alignment video which i added in this issue.

I directly called the zoomcar person who handed over the car and he was not ready to accept that there is some problem in the car he said last trip was successful and no one complaint and we also inspected the car there is no issue... Then i shared him the video later which he also agreed there is serious prob and he requested me to get the wheel alignment done asap and share the bill with us so ideally it was morning time no shop will be open for wheel alignment so i have to wait for almost 4 hours and later took to near by shop and later shop person told wheel alignment cannot be done as it's completely out and i[censored] want i'll change the stephanie but we found even stephanie tire was already damaged so ideally we changed the wheel with same tire which was clear that we don't have good stephanie with us so ideally we know we have to short our trip if in case anything goes wrong we could get stuck.

I spent 200 rs but i wasted my time of almost about 5hrs and mentally i could not enjoy my ride coz of of this problem with all this i uploaded 200 bill and shared this concern with zoomcar and after that they just stated there no update to us so there is no refund for this trip. There is no direct phone number to reach zoomcar customer care the number which they provide it's dead. I sent them email and shared this concern multiple time but no one called me till now also their response time is almost 7days still no solution for this concern.

Regards,
Mohd shams