Zoomcar Complaints & Reviews

As paytm is not accepting new kyc hence unable to rent the pedl cycle. Zoom pedl has only one payment method which is paytm wallet.

I know for car hiring you have multiple payment options but why zoom pedl cycles payment has only one option.

We all know that paytm has been barred by the rbi to take new customers kyc and which doesnt look to be resolved sooner. Zoom should provide alternate options otehr than...

I have booked zoomcar on dated 02.12.2018. And deposited full amount 5000 security amount & 895 car rent. But some personal problem i m not picked zoomcar in laxmi nagar parking so i m cancel my booking but refund not credited in my account till date 27.12.2018.. So please take action against zoomcar car
Asap..

Id - : jps6fiywd

Thanks & regard’s
Gaurav sharma
[protected]...

I had completed zoom car booking id jps64xb1m about a month ago and even after multiple follow up on phone, email and facebook chat the zoomcar team is not refunding my deposit amount of 2999. The booking was done from zoom car guwahati location and the rental period was from 22 november 2018 to 30 november 2018. After completing the booking i interacted with zoom car customer support team on phone, email and facebook chat and all that the...

Wrongfully charging me rs. 6000/- for car damages which i did not even do. They don't even care to check with customer of what the situation is. The car pickup & drop area was poorly lit without any supervisor. Not a proper parking spot (May be illegal parking at "chai tapri". At the location of the parking, there is no zoom car representative and it's a tea stall where constantly bikes are being parked and moved out. Anybody can come and...

Below was my complaint to zoomcar:

Dear zoom car team,
Please don’t consider this as just a breakdown case, it wasn’t so simply car stopped. My whole family nearly crashed by heavy vehicles causing injuries and death on middle of road. I want you to take this case extremely serious and take action on who ever responsible for not checking the vehicle ‘s condition.

Vehicle’s condition was absolutely...

I have video proof that the damage was there before starting my trip.
Initially, charges are withdrawn and i got my fuel refund but again at night, i got a notification that there is rs6500/- outstanding amount in my zoom car account. Booking id#jps64pdba. Post multiple follow-ups i didn't get proper justification of the charges.

I am attaching the video i have taken before starting of the trip.in the first 5
Second,...

'i had not able to get my refund amount and when i talk with your customer care they are saying payment can not be transferred to the same account form which you have done the transactions you have to add another account detail... Is it??? Why i give another bank details?? I want my refund back in same account from which i had done transactions till now\nawaiting for your reply\n'

Then reply came:-
With reference...

I am a regular user of pedl. Last week on 14th december morning i took a pedl ride to work, parked the cycle at the pedl station, locked the cycle but the trip would not end. After trying for sometime, i went to office and tried several times there. It still did not happen.

The same afternoon i went out of station for 6 days and when i am back the ride is still on!!! I can't believe it. I have been charged 3400 rs by now and...

I rented a zoomcar on december 2nd 18th for 10 days. During my trip car met an accident and i called customer care and said that front bumper is damaged, so i need roadside assistance. I was around 50kms away for kanyakumari but customer care said that you have to take care of the car on your own.
Finally i fixed it a bit on my own and drove it for next 3-4 days.
When i returned the car to kochi, they said after inspection...

Hi,
I tried to book through app but after the bank charges were deducted I got a message that the booking is failed. Tried to call the customer care numbers several times but could not contact any representative. Poor service and pathetic experience. Let me know the steps I should take now to get my money back.
Registered mob. [protected]
Email- [protected]@hotmail.com
Name- Himanu vig...

Team, I made booking for zoom car for dec13, 2018.The booking was cancelled by zoom car at the last moment stating the reason the selected vehicle is not available and offered a downgraded vehicle.I refused to take downgraded vehicle and ask for cancellation.The booking was cancelled by zoomcar but no refund has been processed yet inspite of several reminders to customer care.They only say one thing wait for 24-48 hrs we will get back to...

I have booked a pedl having cycle no:- 3204792 on 21.12.2018. Used it for around 15 - 20 minute its wheel got jam and unable to move. So at last i decided to left that cycle by the side of road. Still i am unable to end trip. Its just near to pedl station. I am being charged for 3nd 02 minutes ride as well. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority....

I booked zoomcar on 2nd december id : jps6fis8f. After we delievered back car zoomcar app showed it processed the refund but it still not reflecting on my card. It is been 20 days. As per zoomcar policy it takes at the most 7 days. No reply to email. If you call customer care the call ends after selecting few options. This is so irritating. No details like transaction id if they say they processed it....

I booked a figo and my booking id is jps6fzu59 for 120 free kms but i drove only 106kms and ended my trip. Next morning i received a mail that i have been charged rs.5532 for extra kilometres which zoomcar charged from my credit card. Stop this fraud. I have more people facing the same kind of problem. And together everyone is going a register a complaint in consumer forum for this kind o[censored]nethical scam from the customers....

I have booked zoomcar but shortly i did cancellation within same day as i cancelled my trip. My booking id jps6fozoc. I am waiting for my refund from last 10 days wherin in there app they have written that the payment is already done but it is not reflecting in my account. The booking was done on 7 dec and cancelled on same day. Usually the amount should be credited back in 10-15 days but i have not received the same....

"this is extremely urgent" cycle number : 3217241
Unable to end the trip. Parked the cycle at pedl station but unable to lock the
Cycle. So i could not end the trip in app also.

I unlocked the cycle today morning, and reached the destination in 15mins. I found the nearest pedl station and parked there.
I tried to lock the cycle, but could not lock the cycle for some reason.
I even sent a mail...

Hi
I have used the pdle service only for 8 min and parked the cycle on station. Trying to sending sms but it's not able to send it till 20 min. It's system stuck and getting error message " Time out the sessions". So i frusted and without sending message came home but i got the message you have charged me Rs.546/-. Which is very very high.
Please remove this amount from my account

Please call me on [protected]...

Dear team,
I am not able to end my current pedl trip. I have unlocked a cycle and saw that the cycle was damaged. I locked the cycle again and tried to end trip. But the trip is not ending. It says that please find the nearest station. How can i lift that cycle and go to the pedl station for atleast if the distance half a kilometer. So i tried to find many ways to end trip but not possible.
I have subscribed for the monthly...

I unlocked a cycle yesterday... When i locked the cycle the lock was not working properly also it was showing to park the cycle in a cycle stand... While everyday i used to park the cycle at there only... I locked it and came to my room the trip was not ending so i waited for a while to let it end automatically... As it happened before also... Next when i am checking the zoomcar app the trip is still going on and the amount is 56 rs... Its...

Booked a tata hexa booking id jps6fkqg9 starting from saturday 15 december 2018 12:00 am to monday 17 december 06:00 am pick up was from pvr sion mumbai and free kilometers were 270

Booking was changed to mahindra xuv500 by zoomcar with my permission due to unavailability of hexa. The customer service representative also assured me repayment of the cab fare to new location at mumbai central railway station. New location is...