Zoomcar Complaints & Reviews

Hi

I had made a booking (Xuv 500) on 27th jan, 2019 for 4 hours and 40 km's from 11.30am to 3.30pm. Booking id : jps6f13gt. When i went to take delivery of the vehicle, the vehicle did not open and after repeated (Over 50mins) of struggle fighting with the back ends, they agreed to allot a vehicle close to the pickup site. During this scuffle i had lost about an hour and a half leading to my program and appointment in trouble.

Later at about 12.30pm, i was alloted a vehicle (Scorpio). During this period of discussions, the agent assured that they will give me an extension of 1.30 hrs over and above my booking for the hardships faced and will also give me 10% driving credit.

When i went to pickup the second alloted car, it was zero in fuel and vehicle was shabby. This was also communicated to the agents.

To my surprise when i started the checklist the timer in the app had already started and i had lost 1.30 hours. Once again i cross checked with zoomcar onn this, for which they communicated that the lost 1.30 hours will be manually extended by them.

Now when i returned back the car i am getting an late charges to the tune of ₹.1394/- to be paid.

My stand is why should i even pay the late charges when zoom car had committed to extend the booking by 1.30hours over and above the booking time. Who is going to bear the losses i had incurred due to the negligence of zoomcar.

Also, as the fuel was zero, i had added fuel to the tune of ₹.350/- in two instances of (₹.150 & ₹.200/-). Bills for the same have been uploaded. Zoomcar had considered for reimbursement of only ₹.150/-. What happened to the balance.

I would like to state that due to the negligence and the non customer friendly attitude of zoomcar my entire day was jeopardized. Who is going to compensate for this.

Now, i need a solution for my problem of excess billing which i cannot accept.

Zoom customer after booking his car... He searched for it for 3hrs on the road...in addition to this he got sujjested with 3 different areas and locations, he went there searching spending his money around 1500 to local taxis... Instead of all this you people charged me sme charges extra... Zoom car must really feel shameful for this... Answer must be given asap because i'm that much irritated to file a case against you.
Forward this copy to your higher authorities to know whats happening here and i am expecting a reply asap

As i have faced many problem with zoom car and none of my problem was solved by the zoom car i don't want to have any kind of relationship with you and would like to have my account deleted with all the data and the i'd is [protected]@gmail.com i would like to have it deleted please kindly process the same. As i have left anyhope of hvjing reltion with you company as you don't take care of your customers

It's so funny that, i have been charged 10500 additional amount, vehicle was damaged before delivery itself, now zoomcar is claiming the damage charges... Hahahaha.. And i have extended my trip for an hour... So why should i pay late charges??? This is totally, completely unacceptable and harassment of the customer, undoubtedly fradulent activity from zoomcar\n
Trip extension details -\ntransaction no. [protected] for rs 122.00 done for www.zoomcar.com has succeeded

Sir i would like to know that my license hass been approved for my account [protected]@gmail.com still i am not able to do my booking and i am been told that i am blacklisted i can't use your services from past so many days i have given a complain and my problem is not being resolved even my friend has deleted my license from his account [protected]@gmail.com no only my dl is approved on my id then why this is happening with me.. Dont you take care of your customers that been there was no benefit of my being loyal to you

Hi, i booked zoom car for weekend on 26th jan. After trip completion, their driver picked the car from my localtion. He did the thorough inspection and clicked the photos. He also assured that their is no damage. But after couple of hours i comes to know that they have added 4000 for tyre damage and they said there is a cut. But i have not done the damage and driver also did not tell me before pick up. They are trying to loot the money

I have started my ride with kms shown 12335 and i ended with 12398, a total 63kms. I have opted for a limit of 80kms free. I have entered this reading in mobile app to end the trip, in front of zoomcar executive who had came to receive the car. About 1 hr later, i received a message to pay 768 more. Also, a message to auto debit from credit card was also there.
I haven’t rode the vehicle beyond permissible free kms.

I have booked a car on 12th june 2017 and made several calls and visited manipal zoom car official to get the security deposit back to my account card where i paid the payment. I am going post to pillar to get my money back however no relief from zoom. Pl advice how to take this forward or shall log a complaint with consumer forum. My contact details are [protected] / [protected] and email [protected]@gmail.com

Hello team,

Booking if: jps6f836d
Booking date: 12 jan 2019

I have booked scorpio for 2 days for the total km of 410km but since the wheel alignment was out i had to short my journey as it was not safe to travel long tour i drove about 10km morning about 6:30am and i realized that vehical i going one side also it was vowelling which made me realize something is wrong with the vehicle later when someone over took my car and warned me that wheel will come out if i drive more also they shared the video alignment video which i added in this issue.

I directly called the zoomcar person who handed over the car and he was not ready to accept that there is some problem in the car he said last trip was successful and no one complaint and we also inspected the car there is no issue... Then i shared him the video later which he also agreed there is serious prob and he requested me to get the wheel alignment done asap and share the bill with us so ideally it was morning time no shop will be open for wheel alignment so i have to wait for almost 4 hours and later took to near by shop and later shop person told wheel alignment cannot be done as it's completely out and i[censored] want i'll change the stephanie but we found even stephanie tire was already damaged so ideally we changed the wheel with same tire which was clear that we don't have good stephanie with us so ideally we know we have to short our trip if in case anything goes wrong we could get stuck.

I spent 200 rs but i wasted my time of almost about 5hrs and mentally i could not enjoy my ride coz of of this problem with all this i uploaded 200 bill and shared this concern with zoomcar and after that they just stated there no update to us so there is no refund for this trip. There is no direct phone number to reach zoomcar customer care the number which they provide it's dead. I sent them email and shared this concern multiple time but no one called me till now also their response time is almost 7days still no solution for this concern.

Regards,
Mohd shams

At the time of registration mistakenly i uploaded my dl into my friends account. But now when i'm trying to re-upload it into my account. It's showing dual account message. I want to get my dl out of his account as it can be misused too. And when i called zoomcar they r telling that it's in their policy once uploaded can't be removed they should have told it earlier while registration. But now the thing is i want to get my dl out of his account
My account is [protected]@gmail.com and my friends account is [protected]@gmail.com so please remove my dl from [protected]@gmail.com as it can be misused in future as i am not the owner of that account

Sir I am very unhappy with the replies i am receiving through your mails you all are not able to understand my problem which I am facing regarding blacklisting of my account [protected]@gmail.com and with repetitive complaints also my complain problem is not being resolved
I think due to only email and message conversation a communication gap is happenig so I would like and request you that let me talk with your customer care executive on the phone and resolve this issue as early as possible my registered mobile no is [protected]

Hi,
some guy has stolen your PEDL Cycle and he has kept it in his terrace and he has removed the GPS tracker and the unlocking device from it and he is using illegally, the cycle is in the below-mentioned address.
#635, 4th B cross, Kodihalli, HAL 2nd stage, Bangalore.

I hope this information will help you to find out.
Good luck to your great busyness guys!

If you need any information...

Sir my account has been blacklisted due to two id which were made i understand the company concern but i would like to tell you that my original id is [protected]@gmail.com please activate this and remove my driving license from the i'd [protected]@gmail.com as please respond back and resolve my this issue as early as possible
And there was also a booking done with the i'd by my friend for which 3000 refund still i have to receive please respond regrading that and make the refund as early as possible booking id-jps6fw95x

I am a supermiller for zoom car as i am a regular customer of zoom car but yesterday it is showing my account has been blacklisted without any reason and i complained and i am. Getting no responses my email id registered on zoomcar is [protected]@gmail.com
I want this problem. To be rectified soon as i am. Facing problem due to it. And as i have been. Loyal customer to zoom car its a matter of customer insult blacklisting without any reason

Worst experience with zoomcar. They are asking us to pay for breakdown for which we are not responsible. And they update charges on my account without prior information and later they order us to clear outstanding amount. They say for clutch failure driver is responsible. According to their policy 11.6a if driver is not responsible for breakdown the unused hour amount will be refunded. Still now i am not understanding how i am responsible...

We rented a zoomcar for 260km (13 hours) on 17/01/2019 and we received ford ecosport car in worst condition (Not clean and not maintained well), it got breakdown (Clutch failure) after traveling 160km (After 7 hours) in worst place where we dont have mobile network and somehow we informed zoomcar road side assistance and they took around 5 hours to reach us after informing, which is an great inconvenience to us and they promised to refund the amount within 5 days but, later that when i logged into my account i saw 11973rs outstanding amount (For damage-10000 and late return fee-1973) in my zoomcar account after that i called zoocar customer service regarding this issue but they told me to wait for 5 working days. After 7 days they are telling clear the outstanding amount. So i contacted customer service again and asked about issue now they are saying you are reponsible for breakdown so pay the outstanding amount, so replied him that i am not responsible for clutch failure and told him i will not be paying outstanding amount. So i have decided to go consumer court against this issue.
#booking id:-jps6fgk0e

I have rented a car on 1st of this month, id: jps6fmzi8 for e2o plus (Ka03ae8246) from 08:00 pm, 31 dec to 02:00 am, 01 jan at dr. Rajkumar road - rajajinagar (Beside suguna hospital), # 1819, 3rd block dr. Rajkumar road next to suguna hospital 3rd block, rajajinagar. I haven't received the refund of rs 3000/-. As it has been stated in the message that zoom car has sent me, the amount must have been reflected in my account on 11th. It has not yet been debited to my account. Please do the needed as soon as possible. Please don't cheat your customers zoom cars.

At the time of my first booking i mistakenly added my friend's driving license, i was unaware that once a dl is added, it can't be removed. Now i want to remove his license from my account and add my license but the customer support is not helping to do so because of their policy.
And when i called zoomcar they r telling that it's in their policy once uploaded can't be removed they should have told it earlier while registration.
But now the thing is i want to get his license removed and add my own license since i want to drive on my own.

I have rented a car from zoom car on jan 01, 2019. My booking id is jps6fmzi8 for e2o plus (Ka03ae8246) from 08:00 pm, 31 dec to 02:00 am, 01 jan at dr. Rajkumar road - rajajinagar (Beside suguna hospital), # 1819, 3rd block dr. Rajkumar road next to suguna hospital 3rd block, rajajinagar. I have returned the car on time and i recieved a message that there is no extra fee for maintenance nor damages and so they would refund rs.3000 to my account within 24hours. The next day i got a message that the transaction has been initiated and it would reflect on my account on 11th of jan. But it has not yet been transferred. I have mailed to the company's i'd several times and got no reply. I have called rajaji nagar office and they didn't answer me. Please take an action immediately.

Hello i am himanshu janu, i am very disappointed while informing you that i am getting calls from one of your executives name yusuf who works in finance department. He called me twice regarding my outstanding amount and instead of asking me the reason behind the delay in payment, he threatened me and spoke to me in a rude way. As i am aware of customer’s rights i would like to complain about this incident and request you to take strict action against him. I have attached a file regarding the call details.
If you need any assistance from my end please contact me on [protected].