Zoomcar Complaints & Reviews

I had booked a ford figo on 9th february 2019. My booking id was jps6fs9b2. I t has been over 25 days and the amount has not been refunded yet. This is very poor service and clearly your operating procedures are not followed properly. And on top of everything there is no way of speaking to a customer care representative. Please find a way of resolving this issue if you wish to be a successful car rental app.

I have booked a zoom car on 15th feb 2019, but your team has alloted a different vehicle, which was not in a proper condition as breaks was not working properly and i have reported the same to your customer care team, there is no proper action taken. And i have surrendered the vehicle on the same day with in 4 hrs and spent money on towing charges 1180/- and i have payed 2716/- towards the booking of vehicle.

Till day i have not get any refund or i dont get any clarity on towing charge spend by me

Pls lookinto the issue and do the neeful as early as possible

Initially i booked zoomcar for 2nd jan, 2019 2:30am to 8:00pm from hyd airport. When i landed and called them, they said that booking from 2:30pm od 2nd to 8am of 3rd on some other name.

And the app did not allow me to change/update the booking. The contact person told me that they did not receive any booking in my name. I had to cancel the existing booking which incurred 492/-

I took zoomcar on 2nd of jan, 2019 at 5:30am with new booking. They have asked me for a deposit of 3000 in excess. After i returned the car, they returned me 2000 in less claiming there are some damages.

I returned the car in the same condition as i borrowed. Zoomcar also claimed that they will cover damages upto 10, 000 included in the rental cost.

Zoomcar charged me 350/- for airport pickup, but the pickup person claimed that their payment card is not working and asked for 200/- parking fee saying that he will add it in our claim, which he did not do later.

I tried calling zoomcar many times but they are not answering my call.

Booking id which is cancelled for date and time messup and no car has been allotted as per app - jps6fmwak
Booking id for which security deposit has been deducted unnecessarily - jps6fm3xx

I raised a complain before and they marked it as resolved without any resolution!!!

Zoomcar fraud.

Booking id - jps6fpnp3
Registered mobile number - [protected]

I picked up the car at around 10 am. Just 10 km into the journey, there were noises from the engine so i stopped the car and called zoom car. I told them this and they told me to find a roadside mechanic and get the car checked. The mechanic inspected the car and said it wasn't serviced and there was no engine oil in the car.
I again called zoomcar and they told me to put engine oil and take the bill for the reimbursement. After doing so, i started off and again within the next 10 km the engine started making noises. I again called zoom car and they demanded i get the vehicle towed. I agreed and asked for a ride to my destination (Anything cab, auto anything would do) but they only cared about the car and left me stranded. They promised me a reimbursement and apologised for the inconvenience caused because of their inefficiency. They could not arrange a vehicle as there was no replacement car available. I waited there for 4 hours till the towing vehicle was arranged. Zoom car showed that it doesn't care about their customers they just care about there cars.

I didn't even get out of there and the next thing i know i have an outdatedamount of 10k for my booking of that car. Earlier i was ensured that i will get the reimbursement for the inconvenience caused due the negligence of zoom car in providing a vehicle which is good as per running condition. And now i have to pay 10k?
1.) i was provided a faulty vehicle by zoom car with no engine oil.
2.) i was made to spend my own money (700/-) for the top up of the car's engine oil as instructed by their customer care.
3,) i waited 4 hours in heat and in the middle of nowhere.
4.) i was promised a reimbursement for the inconvenience caused but instead they put 10k as an outstanding amount in my booking
5.) the zoom car personal was very rude, did not want to help me out of that situation and just wanted the car.

They've promised to call back and they haven't done so. It's been over a month and now they're harassing me to pay the 10k. They've even closed the case without informing me and are threatening me to pay up

(Booking #: jps6f59rg) i was charged rs.8000 damage charges for scratches and dent on rear bumper and running board (Pics attached).
Since i was not sure of doing these damages, i asked zoomcar customer care to investigate as the habibganj railway station (Bhopal) parking itself looked pretty vulnerable, however, was told that the charges are valid. Since the vehicle originally had multiple damages which i mentioned in pickup checklist, i asked them about the specifics of charges, to which they did not reply for 4 days. When i messaged them on facebook, they sent me photos in which rear bumper damage seemed to be new one, but i was still not sure if running board scratches were new one or already existed.
Looking at the damages, they could have been repaired within rs.[protected]. Hence i asked zoomcar customer care about the reason for such a higher charge (As even a new rear bumper price was much less), on which they referred me to their damage charges policy (https://www.zoomcar.com/damage_charges). based on the policy, rear bumper charge was fine, but the category of damage on running board should not have been charged. They agreed to the fact that charges belonged to the same category (Which was not being charged on their policy), however, denied to reduce the damage charges calling them "valid" with no supporting document.
Their charges are neither based on cost of repair nor their damage policy and they keep calling me to pay for pending damage charges over and above security deposit. I am not even sure about what they mean by their damage insurance now. Please help.

I picked up my rental zoomcar at 1:30pm on 23rd february 2019 from defence colony (Sector 35b), chandigarh. Zoomcar gave me this location. When i dropped my zoomcar at the same place the next day[protected] as guided by the zoomcar app and was about to sit in my ola cab, one of the residents of defence colony came to us. He started blaming us for parking the car in front of his house and said us that someone comes everyday throws garbage out of the same car. He thought that i was owner of the car and called police there. He didn't know about zoomcar. Police took my statement and also took my driving license. The zoomcar customer support didn't picked up my call at time. Then the police asked me and my female friend to go with them in police station as the police was also not aware of the zoomcar services. But as we trying to get in touch with zoomcar from about one and half hour, we told the police to wait for some time. Then finally a zoomcar executive picked up our call and they talked to police. Then the real owner came after 15 minutes. He talked to the police. Even the colony people were not behaving with us properly. We faced so much difficulty. Even it was my birthday night and wanted to reach dehradun by 8pm which i reached by 11 pm at the night. My party was booked already d had given advance. When we talked to zoomcar about this they talked to us very rudely. The person we spoke to was ms. Nazima (Supervisor, bengaluru headquarters) and she said what ever happened is past for us.

At the time of registration mistakenly i uploaded my dl into my friends account. But now when i'm trying to re-upload it into my account. It's showing dual account message. I want to get my dl out of his account as it can be misused too. And when i called zoomcar they r telling that it's in their policy once uploaded can't be removed they should have told it earlier while registration. But now the thing is i want to get my dl out of his account.

Sir
We have booked a car on rent from zoomcar app and had pickup model town new delhi we are charged fine as late delivery of vehicle but we have already delivered the vehicle before time and were unable to end the trip due to error of their app, we continuously tried to contact the zoomcar but their toll-free number was unavailable and we also mailed them but there was no response i request you to help us and teach such companies a lesson to not to cheat

Very much disappointed with the booking refund process by zoomcar (Booking id JPS64AD44).

I made booking on 2 october 2018, paid 3920inr for booking and total cost was ₹2345 and i have get my refund 1575 which is not initiated to my account till now ... i went to there office but they couldnt solve my problem they gave me ARN nb which was invalid ...

Hello Team,

i had taken baleno from Zoom Car on 05th Feb 2019 from MCGM Parking Andheri near the airport. Some part near the mudguard had come out and that needed to be repaired the executive who handed over the car to me requested to get it fixed on my way as the car had come late night yesterday and they had no time to fix it. i said ok and i left. i paid Rs. 180 and got the fixing done. On my return the executive said submit the receipt online and refund will be processed. i sent an email to the zoomcar customer care team and since then only one reply i get we are sorry for the inconvenience our executive has not given any commitment so please bear with us. is this how zoom car customer care services works i want my money back because of the wrong commitment given.

I have booked zoomcar for 8 hours on 23rd feb 2019. From 10am to 6pm at nashik, maharashtra.
After dropping off the car at the location again.
I received mail as your security deposit is initiated (23/02/2019 17:59pm). After a few hours again i received a mail saying your security deposit refund successful (24 feb 00:07)

Where i did not receive any amount yet in my account.

Following reasons why zoomcar is worst:
1. Zoomcar customer care number is not working.
2. Worst mail communication
3. Dirtiest car, if you ask zoomcar

Jps6fvrdl - booking made from airport, you stated 3.5 kms from airport. I mailed you to change the location, you did not. I asked for change for location again via twitter, you did not. Again tried through call center and fb chat, you did not. Finally cancelled booking and lost rs.1100 as cancellation charge. You are fraud company with 0 standards.

I have taken the car from ZoomCar on 17th Feb 2019 at 12:00 PM from ZoomCar Parking at metro station parking. Booking No. JPS6F0M4A. After I took the car, there is a strange sound from brakes so I tried to call ZoomCar customer care on [protected]. I tried so many times calling on that number but couldn't reach from my airtel number. (Later came to know, u can only reach by airtel number.) Once I couldn't reach, I posted some really nice comments on their facebook page and later they contacted me and informed about the problem. They said I can repair the brakes and they will refund if the bill is under 2000 Indian Rupees. I have given the car back on specified time (21st Feb 2019 07:30 AM) and they still dint process the refund of my bill of repair amount 1554 Indian Rupees. I uploaded the bill at the same time I got the car repaired. Such an unprofessional way to treat the customers. I think they don't want the customer to repeat their service and focusing on one time customers only.
I am attaching the bill of repair.

I hired zoomcar services (Booking id # jps6feeoi). Feb 21 10 pm to feb 22 2:00 am (4 hours). I had travelled a total of 64 kms and have uploaded the odometer start and end readings in the app respectively. The booking i had made offered 60 kms as free and additional kms at rs.16/km. I dropped the car back at 1:38 am, feb 22.

However the next day, there is an outstanding amount of 720 rs in my account with total distance travelled incorrectly updated as 105 kms. Actual total distane travelled is 64 kms with start odo: 68518 and end odo: 68582. So i owe only for the excess 4 kms at 64 rs as excess kms charge against the incorrect 720 rs.

I tried to contact zoomcar by phone regarding this incorrect billing but could never reach them. It asks to press 6 for other issues and pressing 6 invariably leads to disconnection of the line. This whole process has led to a huge waste of my time in addition to the frustration and the feeling of being cheated.

Further, i am unable to make any future bookings with zoomcar as there is outstanding amount to be paid. Please assist in updating the bill to correct

I hope a proper action will be taken regarding my complaint.
Thank you!

Booking i d jps6fevy5
I had booked a tata hexa for 22nd feb which was in deals 8am to 8 pm i picked up a location arekere mico layout and i paid for it rs.1000/-approx. After which i get a confirmation my car has been booked for location kemepegowda international airport. I was i office and no time to call so straight away emailed zoom car and i had received a response saying no refund i log off from office at 1 30am and there was no customer care calls available only email.

This morning i spoke to zoom car advisor and she kept on saying policy we can't refund n al i told i wanted this to be escalated as it's not my error because why will i book a location which is nearly 45kms away. It's genuine reason and they are not expecting it and soke to one of the floor support called 'divya' she was rude to me and she said she is going to arrange a call back from her manager. Which i agreed for and waiting. I swear she should not be a floor support instead a advisor so that she can learn how to speak to customers.

I hired the zoomcar in cochin from 11 am on january 31 to 12 pm on february 1 (Booking number: jps6fp7s2). I received a message from zoomcar at 10 am on february 1 that i could extend the return time by paying an amount. I actually felt that i would need the car for a little longer than the previously scheduled return time. So, i extended the time of return by 2 hours for which they charged rs. 215 that i paid. I returned the car by 1:50 pm. Everything was checked and no damage was noted.
I was later stunned after seeing the additional charges. They charged me a late fee of rs. 219 and a late charge of rs. 600 (A total of rs. 819) that was deducted from the initial deposit. This amount was in addition to rs. 215 that i paid for extending the time of return by 2 hours. So, they charged me a total of rs. 1034 for extending the time by 2 hours! They should not charge the customer additional amount if one has already paid for the extension in advance like i did.
I tried to contact zoomcar by phone but could never reach them. It asks to press 6 for other issues and pressing 6 invariably leads to disconnection of the line. I also could not find an email id to contact them. This whole process has led to a huge waste of my time in addition to the frustration and the feeling of being cheated.
I hope a proper action will be taken regarding my complaint.
Thank you!

I took zoomcar on 26th january, 2019. I gave back the car after the drive. There was no accident and any other problems. I submitted the extra billings as well. It has been almost a month since i finished the trip. I am yet to get the refund amount and the bill which i submitted. There is no response from the zoomcar customer care support as well. They have a worst customer care response ever. It is the worst experience and it is my first experience as well.

I had paid zoom car rs.40758 through razorpay gateway and i did not sign any agreement or received any leased car due to death in family i was not able to continue zoom car and requested them to refund the full amount of 40758 after exchaning 63 mails with the zoom cars i got refund only 25758 and zoomcar are not paying me 15000 balance i request you please help me out get my money back 15000

I had booked a zoom car on 8th of feb in Pune. My drop time was 11am but I had extended the drop time to 2pm.
Zoom car app showed me that my drop time has been extended but when i went to drop my car at 1.40pm, the zoom car person said me that I have an outstanding amount for late return. When i enquired about that via mail and telephone the zoom car representative told me that the app will show the extended time period for 15min if payment is not done. But i have taken the screenshot of the app at 1.11pm which still showed me the extended period of 2pm.
I am attaching the screenshot and it's details for your reference. Please do the needful and refund my money back.

Regarding booking id - jps6f550k
Have been shown an outstanding demand of inr 5000 for cleaning and some unknown damages that i am not aware of. This was the 3rd time i had booked a zoomcar and i never had such a pathetic experience with zoomcar. There were issues in this booking from very beginning:
1. Zoomcar send car details 4 hours before, so when i received the info i was in flight and could access it only when i landed in chennai from where my booking was to start
2. When i checked the location where car was to be picked up, it was 14 kms from airport. I called zoomcar and complained. I was promised a callback from supervisor which i never received
3. We filled up the checklist and took the car.in checklist it was mentioned the there are some dents already.
4. Also, in my bookings so far we have never received a cleaned car. There was mud and sand all over the floor of the car. Now, zoomcar is charging inr 1000 for cleaning.. Why???
5. While returning the car, we have had hell lot of issues in finding the location as road was blocked. We called zoomcar executive several times as we had a flight to catch. Finally got someone who told us to park the car at about 700 mts from the actual location and he will end the trip and lock the car as we were getting late for our flight. We took the luggage and got the car locked. Later we received email that we owe inr 3060 for excess km which we paid within 1 hour
6. Received email later in morning stating we owe another inr 5000 and there was no explanation of the reason or details. So called zoomcar and executive advised it for cleaning and inr 4000 is for damage??? There was absolutely no dent or even a scratch on the car after we picked it.. I absolutely have no idea what damage they are talking about. There was no detail or photo shared by zoomcar as to what the damage is? This is so unprofessional and seems like a fraud as the entire system was so automated and there was no person from zoomcar's side to inspect the car or to whom we can hand over the car. Zoomcar is taking advantage of this and has imposed these fraudulent charges on us which i will not pay definitely