Zoomcar Complaints & Reviews

I made a zoomcar booking during my trip to pune with booking details: jps6f9gwn from 06:30 am sun, 31 mar to 07:00 pm mon, 01 apr. I felt it would be a great experience during my stay with my wife but it was a regretful and traumatic experience with zoomcar.

First of all, it was a nervous start. I failed to understand the logic of verification of proofs after acceptance of payment and successful booking. The submitted valid government verified original id proof was rejected initially being getting approved.

The pickup location was accurate with provided directions being handy. There was no verification of driving license / proofs etc. During collection as suggested to carry along before start off the trip. Similarly the car was not provided in clean condition. To avoid any wastage of time, we started the trip adjusting to cleanliness. If cleaning fee can be levied during one's reservation, zoomcar should also strive to ensure to give the car in good condition.

During my trip, i wanted to check if i can change my drop location with support team as i was on tight schedule but there was no response from support team. I was unable to contact from a different mobile number as well.

In the end, i managed to drop the car at the same location within the stipulated time. I provided the car in same condition without any damage.
Parking slot from where we picked the car was occupied, hence parked outside and ended the trip. While we were waiting for uber to pick up after ending the trip, a gentleman (Probably car owner/zoomcar employee) also spoke to us and picked up the car, did a little test drive as well before parking inside!

Now here's how the trouble began:
A refund mail popped up with 10, 000 as damage fees/outstanding amount. As i felt it was some mistake, i checked up with customer support team and informed him that car was returned in good condition. After some silence and checks from his end, he claims that car's oil chamber is damaged. He asks for proof to submit if car was given in good condition. Also, he suggested to drop a mail so that they can share proof with damaged vehicle pictures.
As as per his advice, dropped a mail the next day i. E, on 04/02/2019 14:03 asking for exact nature of damage and fuel reading. I got a response that "we will quickly validate any re-imbursements or charges on your booking". It didnot seem like an auto-response as it was sent the next day at apr 3, 2019, 6:08 am.
I also immediately raised the concern on the whole process being quite ambiguous and dubious and requested to share damage vehicle pictures at the earliest along with tax invoice and fuel reading.
I only got a response of fuel reading without no response to the queries.
Meanwhile i got my first recovery notice which is shocking and traumatizing when the response is due from zoomcar's end.

I also followed up for the third time in a span of 9 days asking for requested info (Damaged pictures and tax invoice) but which went only in vain. I have also expressed concern on the attitude of zoomcar over email before taking further steps.

Even if it is shared now after a month, it would doubt the veracity of the proofs.

This is totally unethical behavior on willful declining or delaying responses and lack of empathy towards the end customer but only focusing on recovery outstanding amount and sending notices. As i write this complaint, i received the recovery notice again.

Other concerns:
The drop location is shown at different place as against original drop location. It is clearly 4.5 kms away from drop location.

Also, paytm link didn't get delinked for 4-5 attempts which raises further suspicions.

Please immediately remove the false alleged claims levied against me and do write-off the damage charges.

I booked zoomcar from mar 22, 6am to 10pm. I registered for doorstep delivery and pickup service. Zoomcar agent delivered car in the morning on time at my home. I went outstation for a day trip and returned by 6pm. Around 9.45pm, i get a call from zoomcar agent (Vinod), that he is on his way to pickup the car, and i replied that car is available at home. Now around 10pm, he calls me to help him with navigation as he could not find my home. I send him my home location on whatsapp. After 10 mins, he calls me back saying that he is at a location 4kms from my home as zoomcar app navigated him to that location. He asked me if i could drive the car to his location as he doesn't have any vehicle. Considering his situation, on humanity grounds, i obliged and drove the car to his address. It took me around 15-20 mins to reach there. I reach there around 10.30. Even after reaching, i could not find him on his location. I called him and asked him to come to the car. After 5-10 mins, he finds me and we comeple the process around 10.42. He drops me home while returning. Now, suddently i get an email from zoomcar that i have been charged inr645 as late fee charges. I find the late fee charges arbitrary and fradulant. Why should i pay for the mistake of their pickup agent. The only mistake i did was to show some humanity and this is how i am being rewarded. I complained to their customer care, but they did not bother to even understand my problem and kept repeating that its as per policy.

I had booked a car from zoom car on 25th april from 0330hrs to 1330 hrs vide booking no jps6bq3sr. When i arrived at the location i found all the 4 wheels of car is punctured. I called customer care and explained the issue and send them a video on zoomcar customer care whatsapp no. The executive refused to provide an alternative car i suggested me to drive the car up to a nearest petrol station and fill the air in tires. I specifically told him that nearest petrol station is about 5 kms and he instructed me to drive. I drove about 2 kms and car brokedown. It took 3hrs for breakdown person to two the vehicle. Now i have been charged 10000 for the damage and trip amount is also not refunded. I am going to file a petition in consumer court against zoom car for defeciency in service and giving me mental and physical torture. The below are the issues or concerns.1. My plan for road trip was cancelled.2. Zoom car wasted my prescious 4 hours of time in early hrs of 0330 to 0730 hrs. 3. Response to the issue very slow. 4. Inability to provide alternative vehicle. 5. Delay in on toad assistance. 6. No mechanism to check the cars parked on road or residential areas after each trip. 7. Policy for breakdown cars needs to be more consumer friendly.8. Allow consumer to book another car during the break down issue resolving period.
I need full refund of my trip amount charged, compensation for all the trouble and torture i gone through, improvement in service and reversal of damage charges.

Dear team,

I am writing this email to log a compliant which your phone customer service team could not resolve. I had made a booking yesterday through zoom car for pickup at 2 pm. When i reached the site the car was not available and the executive there informed me that the car has gone for charging and it will take some time for the car to be available.

After waiting till 2:30 pm i called the customer support and informed about my situation as the car availability was already last by 30 minutes. Till 2:45 pm i was at the pickup site and the car was still not there. I had an important appointment with a doctor at 3:30 in jubilee hills which i could not miss and hence i had to take a cab to the place. I had informed the zoom car team that i need to cancel this booking as the car was not available at the time it was promised.

I had called again the zoom car team at 6:52 pm and 8:16 pm but there was no resolution in sight. The executing on call refused to provide any refund or allowed me to speak to any supervisor/manager. I am writing this email as an escalation because your organisation failed to provide the service as per the promised time and also failed to provide necessary support when the complaint was raised. It might be just an hours delay for you in providing the car but for me it was more than that because i was banking on your service to take my wife to the hospital. I hope you will treat this email appropriately and take relevant actions as per your core commandments of empathising everywhere.

Look forward to your revert, i can be reached at [protected] in case you would like to discuss on this subject.

Ps: screenshots attached for the calls made to your customer care on the issue.

I booked car for a day, with my friend went to get the car from its parking location, the car was parked in such a location that we could hardly examine it properly before starting the trip as the space was so congested, there was this car with empty fuel tank, as it was known to us about the fuel refund policy, we filled the diesel of rs.1600 as soon as we got the car. We started at 10.40 am. After travelling for about 130 kilometers the vehicle slowed down all of a sudden between the traffic, the engine got off and we stopped there right in the middle of the road. Now comes the most terrific part, there came a car behind us with quite a bit of speed as he was not expecting us to stop nowhere right in the center of the road, thankfully he applied the brakes and saved us from disaster which would have happened. He then rushed to us and started shouting and abusing and what not?!!! We tried convincing him about what was happened, the road got completely blocked, as he was sensible and understood our problem left us with a warning to be care full next time. All the people on the road were honking and shouting at us to get the car off the road. We were blamed for the mistake not even committed by us. Now as we were furious on zoom car service, we made our 1st call around 4.30 pm the response from zoom customer care was not prompt. We kept calling again and again for many times. After making several calls to customer care, they registered a complaint for the break down and informed us that the zoom car mechanic person will come and resolve the issue, by then it was 7.30 pm. The zoom service person arrived then and examined and informed us that there was no problem with the vehicle and everything was proper with the engine and he told us that the company has immobilized the vehicle, later he handed us the vehicle condition report form which stated nil damages, i still have that copy. They picked up the vehicle and towed it for repair. Zoom did not offer any alternate vehicle for our trip, instead they suggested to make our own taxi reservations for the trip. They also said,
Now it is showing that 80, 000/- due for damages, and they not even share proper details regarding that service bill, due to this am not able to sleep in night properly and i am afraid of paying 80, 000/- without any default from my side. Pls do consider

Hello Mr. Greg Moran,

Please accept my humble greetings of the day!

At the outset, I would request you to take out a few mins to go through my mail.

Sir, since you strongly believe that execution and delivering good customer experience are the two critical ingredients behind running any successful business So, it provoked me to write this to you because neither of the ingredients was there when we booked Zoomcar. Alas! I am Tapsi from New Delhi (India) writing mail on behalf of my blood brother Mr.Neelmani Chawla to you. We have sent enough messages on the facebook page of Zoomcar but all in vain. We have been cheated and now being harassed by Zoomcar. Feel pathetic about the same.

My brother had booked Zoomcar on rent in Jaipur on 27th April 2019 for the first time. Car came in a very bad situation, we took pics also. Same was shared with Zoomcar on social media also. The owner of the car(Anshul) took a cell phone from my brother, updated in the pickup checklist of the app that vehicle has been provided in good condition. He also asked to fuel the tank with Rs..400 which will be refunded by the company. Whereas, the refund came back only for Rs.100.

More than the money it is about the integrity now at which Zoomcar and it's employees function.

Reality is the car was not only unclean but there were many scratches also on it. When we tried to reach the owner he blocked Neelmani because the owner of the car (Anshul) is at fault and not ready to accept his mistake. The car was returned around 2 pm on 28th April but Anshul (car owner [protected]) posted pics at 12:55 AM on 29th April 20
19. Why?
I request you to intervene now with utmost Priority.

PS: We have been requesting since yesterday to take us and the owner on con call but this is also not happening from your employees. Seems, they don't want to listen to the truth and take an action on this rather want to humiliate the customer. You may check the zoom car facebook page for our comments and revert of zoom car on it.

Looking forward to a positive reply from your side.

I had book zoom car from 30th April to 1 may. First for the documents nowhere on there website it meno that you need to upload Aadhar card. I have booked car for 10:30 and 11:30 they call me and asked for an Adhar card. I have uploaded and my documents were approved. But after that the horror started. First the car was not parked at location. I have to find a car in tiny gully. Then the second program how to get in to the car. As car was parked in to a very tiny gully. It was parked in a wrong direction. I have to get in to a car from passenger seat. Then there were line road side food carts. Who refused to move. There was not even a inch space to move a car. Then the best part happened. Car was not starting. Then I called cc multiple times. But they where not able to resolve the problem. I was talking to Ms. Nivedita Jain. How was the most unfit for the job. To calm down the hassled customer. She had only one solution she cancelled my trip. This was my first and last time. I book Zoomcar. Horrible experience. Pathetic service. Most unreliable people. Fake.

Hi team,

I have raised a refund for my fine that i have paid to the rto, but till now i didnt get any response from zoomcar.
Sorry to say this i really didn't have a great trip from the time i have take the car.
When the customer is in trouble there should be some one for assistance, but your cc service was not upto the mark, when i try reaching your cc # it says not a valid #, after multiple attempts it will connect.
On the other day when rto and police officers have stopped us at the goa border we were is full shock and tension we have no other option/choice other than paying fine as we didnt get any proper response from your cc servicemen.
In your zoomcar application i have found nowhere regarding the refund status, if you don't mention anything regarding the status how will i know the status?

I have booked mahindra scorpio on 28-04-19 at around 11.30 pm. To loanvala trip from nerul... But booking has not been confirmed and even it's not showing also... But money has been debited from my account... On 1 may we have booked the car for trip... Till now no one has called me nor given any information and service. Soo now only 1 day is left with us... Till now there is no response from your side i have mailed 10 times but still there is no response... So do the needful as soon as possible

Respected official,
I'm roshan mathew from wanwadi-pune.
I have been a very regular and loyal customer with zoomcar for almost an year now.
Whenever i have booked a zoomcar, i haven't faced any issues with the same. However my experience with zoomcar this time was pathetic, especially the support provided by the customer service desk was very annoying.
My zoomcar booking id would be jps6f67a4.
I had booked a tata nexon car from saturday 27th april 2019's 7:30am to 28th april 2019's 2:00am.
I booked the car almost a month in advance in advance with thorough planning and schedule.in the past as well whenever i have booked a zoomcar, i have returned the car well in advance.
As per my plan, i was supposed to halt at:
-kalyan west from 1:30pm to 2:30pm
-st. Peters church, gurgaon from 5:30pm to 7:00pm
-pillays engineering college, panvel from 9:00pm to 10:00pm
-then return to pune by 1:30am on the 28th of april. Everything went off almost as per my schedule for the first 12 hours. However due to certain mechanical issues in the vehicle, my trip got delayed and i had to cut short my trip due to this.

The issues i faced in this trip are as follows:
— my pickup location at the time of booking was near kedari petrol pump, wanowrie however i had to pick up from pisoli which was too far for me.
— for almost 12hours of booking, the car runned well without any problems. However at around 7:30pm when i was on the way to panvel, the car stopped running near malad west. People help me out to push the vehicle to a side. The car failed to start despite multiple ignitions. I tried contacting zoomcar's customer support regarding the issue twice but the executives did not pick up the call. Later on i asked a local mechanic regarding the issue. Upon diagnosing he said that the engine has over heated and that i need to give it a break for atleast an hour.
After which when i attempted to start, it luckily started after which i rushed to pune. Unfortunately, the car stopped at the highway twice but later started in a few minutes.
Due to this incident my drop got delayed by over 2 hrs as per schedule and i had to skip my panvel visit due to the delay.
-to add up to all these problems, upon dropping the car at the drop location, the car was not locking automatically. I attempted to contact the customer support regarding this issue but again as usual the customer support executive did not answer the call. I got the matter resolved manually with great difficulty which took over an hour more post completion of booking.
-in the past whenever i have booked a zoomcar, i used to get a pickup point where a fleet of zoomcars are parked and a zoomcar employed care taker helps us with any issues while pickup or drop.
— for the delay, zoomcar charged me a late fine of whooping 1200 even though the delay was caused due to an issue with their car. Even though the car was only one month old and has crossed hardly 5000 km, i am quite sure that it's due for some minor maintenance.
I attempted contacting the customer service desk the next day regarding the issue wherein i was requested to share a snapshot of my call history. Upon sharing the same, they are not willing to help me out and are not accepting the wrong done by them.

A very bad quality i have noticed with zoomcar is that they do not trust their customers. By the grace of god, i reached home safely. Instead of apologising and assuring to check up with the car they are reluctant to trust me or help me out.

The resolution i am expecting in this case is:
— a complete waive off to the late fine charged.
— get the car checked up/serviced once so that such issues are not faced by any other customer after all it's the matter of our lives. Break down over the express way is a very serious and risky matter.
— an assurance from zoomcar team that such issue is not repeated in future and such issues should be treated with high priority.

Enclosed are the respective snaps which can be used as an evidence to the case.

Thanking you and your team in anticipation.
Sincerely,
Roshan james mathew
Wanwadi-pune

Worst service by zoomcar. I have travelled by zoomcar car twice previously but this time the car was in such a pathetic condition.. Even the brakes were not working properly neither the hand brakes were working. Not only this the a. C. Of the car was not working properly even my fan at home is better than that a. C. Also the allignment of the car was completely out. How could you possibly give this type of car to the customer don't you have any way to make sure that the car given to customer is in good condition or customer safety is it just a joke for the company. Tell me one thing what will the company do if i had an accident because of those brakes and allignment. Atleast we can expect a good condition of the car when it comes to safety. We are paying for your services but if you give this type of service than it would be better that we hire an auto rather than hiring a self driving car. I have booked the car with fuel and when i reached their to pickup the car the tank was almost empty. If this is the case than what's the point of hiring a car with fuel... I mean why do you provide two options whie booking the car that is with fuel and without fuel. Also after submitting the bill due to thier wrong update in the system the initiated much less amount for fuel than actually it should be. Do i have to give the proofs for everything to the company or should i waste my time in submitting all the photos on their app. The vendor of the car submitted wrong details on zoomcar app that it's completely clean but the fact is it was completely dirty and the time when i returned the car in same condition as it was earlier the vendor marked the car as dirty in the zoomcar app. How could you just trust on on vendor and not on customer.

I have subscribed as a 'zap subscription with zoom car,
I have pre booked ford free style for 6 months. I am almost completing my sixth months, i wanted to close the contract due to their reckless management during my tenure, for to close the contract, whenever i mail them they send the same automated response about what zap is. Mailed them thrice and uploaded needed documents through their message link sent a week ago. Now i would to speak to their higher level management and close my issues and signout forever from 'zoom car-zap subscription'.

My zoom car id is jps6bzf25
I had booked zoom car for 13 hours from 20/4/2019 (12:00pm) to 21/4/2019 (1:00am) and i returned the car at 1:06 am (6 min late because the car is not adjusted on parking place due to lack of exact information for parking space) and i closed the app nd did the all remarks positive.
I was charged the cleaning fee of 1000/ rs within 2 hours but i returned the car in the same condition so why i was charged?
*i had forgot my spectacles in the car so next day i went to the same place to find the car but car was not present there, anyhow with the help of car owner's friends i found my spectacles but after more than 24 hours i saw an outstanding amount of 5000/ in my zoom account which is unjustified because i had returned the car in the exact condition (*fuel was left more than what i had).
As i tried to call your customer care continuously but i couldn't contact them.
I want my 1000/rs refund and clearance of any outstanding amount on my account.

I have had paid subscription fees, but still waiting for car delivery.
I have had subscribed baleno. But as it is not available through mail i was told that i20 is available. Sales team doesnot getting time to talk to customer and come with solution. It has been 22 days lapsed still there is no delivery of car. Customer care number [protected] is useless. Please provide customercare number which is really meant for customer. I am totally dissatisfied, disapointed by the pathetic apology mailers. All the time fake commitment of call back and no call.
If customer care is there... It should priorotise to customer and not the convenience of sales team to call back at their ease.
This might be only customer care number where only sales executive could call at the time they want.
It is highly unprofession, unethical, unilateral behaviour...
Customers... Never... Ever could call...
Hope my concern would get resolved at least here... And at least i20 car delivered as soon as possible.
With anticipation

Adv. Babasaheb jadhav
Babasaheb. [protected]@gmail.com

Hi,

This is naveen i have booked zoom car on 23rd this month (April-19) i have car pickuped on 25th morning around 5am as per booked timing, i have returned back baglore around 9pm i have parked nearest pick up place. And we have went to dinner for rt nagar after dinner, i got call from zoom car customer care asking sir you have parked near pickup place so your trip over or what sir.
I said we came for dinner i have to go other place still not ended my trip so executive said ok i'll update same thing to my customer (May be car owner),
After dinner unfortunately we went to sister house near nelamangla because 5days before my brother varicose vein laser surgery happend in apollo hospital sheshadripuram he called me getting painful so went immediately there after that i came 4.50am car parked place and i have parked where i have picked that car and i'm trying to book completed process but it's already closed from backed team and they have charged me inconvenience charges 10k extra,
As per booking on 25th 5am pick up and 26th 1am returning time so i have returned car 4hours late so for that they can charge as per policy like hourly 500rs like, but they have charged me 10, 000/- they have thinking like customer are foolish and i dint get any details why they have charged 10k and i'm trying to contact customer care executive as while calling customer care num they're saying pls press 7num while select that num it's saying you have pressed worng num...

Find the bellow attached screen shot booking number vehicle num and charged amt details...

Definitely next time i'll not use zoom car and i'll not refer any my colleague and friends

I am a regular zoomer and have driven over 2000 kms and done 8 bookings. Took a zoom hop service from chennai to cbe booking id (Jps6boejl). I have been charged 4000 for damage i am sure that i drove it carefully and it would't have happened. I took it by 11 p. M. It was dark and was not able to check for the previous damage and photograph thoroughly as i am used to zoomcar. Please look into it and my account is blocked from further bookings.

I have booked zoomcar, and before i started the trip i made a video of the car which clearly shows the scratches and damage, but after i completed the trip the company charged me for the same damage. I made a mail request to the company, but they replied that they will see. And after some days they are sending me recovery notice. Kindly help me in resolving this issue, as its happening for the second time, and their customer care number never connects.

I booked a car 8th march, 2019

First of all i booked it 11:30 pm but because there internal issues i got it by 2 o'clock.
After that also i was called back to the pickup place because of some issue they had.

The car provided was so difficult to drive.
It's clutch plate was hard, its gear box was very much difficult to operate and the breaks were not proper as well.

Above all i was 2500 for overspeeding even though it is no where mentioned about the speed limit.
Id: jps6f44gy

I am not satisfied with the service provide and i had to pay 2500 more. The given car was also not in a perfect condition to drive.
First i was assigned different car then i got another car, that too in poor condition and when i finally got the car i was called back to the place from where i picked up the car.

I want compensation for not providing required service.

I booked zoom car from 17th april 2019 to 19th april 2019 and i took with fuel diesel car but when i m tried to upload my diesel bill on 24th april 2019 it was not showing any option to upload diesel bill and in terms and conditions there was no time limit to upload diesel bill now i m not been able to upload my diesel bills. The service of zoom car is getting worst.

I made payment for zoom zap subscrtion, but they is no service in my location but zoom zap subscription is denied to return back my amount.

Contact no is not working to interact wi customer care to talk on this.[protected]

Hi Chandra,

Greeting from Zoomcar!

Thanks for writing to us!

With reference to your email, sincerely apologize for the delay in responding to you. We understand that you wanted to cancel the subscription. Unfortunately at this moment we are not available in Dehradun. But we are continuing to expand so check back soon! We may suggest you to kindly continue the service from Chandigarh if you are residing at the same as we can proceed accordingly.

Note: Security deposit once paid, is non-refundable in case the user chooses to cancel the ZAP Subscription before delivery of the vehicle or if the user terminates without serving the notice period.

For more information, request you to contact our Sales team on[protected].

Happy Zooming!

Team ZAP