Zoomcar Complaints & Reviews

I am a regular zoomer and have driven over 2000 kms and done 8 bookings. Took a zoom hop service from chennai to cbe booking id (Jps6boejl). I have been charged 4000 for damage i am sure that i drove it carefully and it would't have happened. I took it by 11 p. M. It was dark and was not able to check for the previous damage and photograph thoroughly as i am used to zoomcar. Please look into it and my account is blocked from further bookings.

I have booked zoomcar, and before i started the trip i made a video of the car which clearly shows the scratches and damage, but after i completed the trip the company charged me for the same damage. I made a mail request to the company, but they replied that they will see. And after some days they are sending me recovery notice. Kindly help me in resolving this issue, as its happening for the second time, and their customer care number never connects.

I booked a car 8th march, 2019

First of all i booked it 11:30 pm but because there internal issues i got it by 2 o'clock.
After that also i was called back to the pickup place because of some issue they had.

The car provided was so difficult to drive.
It's clutch plate was hard, its gear box was very much difficult to operate and the breaks were not proper as well.

Above all i was 2500 for overspeeding even though it is no where mentioned about the speed limit.
Id: jps6f44gy

I am not satisfied with the service provide and i had to pay 2500 more. The given car was also not in a perfect condition to drive.
First i was assigned different car then i got another car, that too in poor condition and when i finally got the car i was called back to the place from where i picked up the car.

I want compensation for not providing required service.

I booked zoom car from 17th april 2019 to 19th april 2019 and i took with fuel diesel car but when i m tried to upload my diesel bill on 24th april 2019 it was not showing any option to upload diesel bill and in terms and conditions there was no time limit to upload diesel bill now i m not been able to upload my diesel bills. The service of zoom car is getting worst.

I made payment for zoom zap subscrtion, but they is no service in my location but zoom zap subscription is denied to return back my amount.

Contact no is not working to interact wi customer care to talk on this.[protected]

Hi Chandra,

Greeting from Zoomcar!

Thanks for writing to us!

With reference to your email, sincerely apologize for the delay in responding to you. We understand that you wanted to cancel the subscription. Unfortunately at this moment we are not available in Dehradun. But we are continuing to expand so check back soon! We may suggest you to kindly continue the service from Chandigarh if you are residing at the same as we can proceed accordingly.

Note: Security deposit once paid, is non-refundable in case the user chooses to cancel the ZAP Subscription before delivery of the vehicle or if the user terminates without serving the notice period.

For more information, request you to contact our Sales team on[protected].

Happy Zooming!

Team ZAP

I had booked ZAP subscription after that there is no proper response from customer care and also not satisfied with their policies then I raised for cancellation of the subscription. No one is responding to my email and a toll-free number is not working at all for reaching the customer support. Pankaj one of the person has been replied with an only common email like "we are processing your request and we will notify" the same mail he is sending constantly but refund is not happening. Attached are the screenshots of my subscription and payment details. Kindly process my refund.

I had booked zoom car for 13 hours from 20/4/2019 (12:00pm) to 21/4/2019 (1:00am) and i returned the car at 1:06 am (6 min late because the car is not adjusted on parking place due to lack of exact information for parking space) and i closed the app nd did the all remarks positive.
I was charged the cleaning fee of 1000/ rs within 2 hours but i returned the car in the same condition so why i was charged?
*i had forgot my spectacles in the car so next day i went to the same place to find the car but car was not present there, anyhow with the help of car owner's friends i found my spectacles but after more than 24 hours i saw an outstanding amount of 5000/ in my zoom account which is unjustified because i had returned the car in the exact condition (*fuel was left more than what i had).
As i tried to call your customer care continuously but i couldn't contact them.
I want my 1000/rs refund and clearance of any outstanding amount on my account.

I rented a car with free kms. I refilled the tank to the same level as i got it when it was informed that i will be reimbursed for fuel expenses. I ended my trip 2 weeks back and i still haven't got the full amount. I've sent 5-7 emails but still no resolution. A phone call gets disconnected whenever i try to get in touch with the custemer executive from my registered mobile number.

Fuel cost incurred by me: rs2000
Refunded...

I had booked an maruthi Baleno car for 4 days, pick up and return in Pune city, without fuel for Rs6784. After picking up the car which was full half tank, i filled up full tank 17 liters diesel paying Rs1200. After driving for 10kms the engine heated up indicator started blinking(red) on the cluster. On contacting their customer support we were asked not to drive the car as the engine may get damaged and will arrange for tow truck to pick up same.
My issue is we were not offered any replacement car, also we were instructed to wait (2 hours ) in the hot sun on the toad with my wife and 2 kids till the tow truck arrived only to collect the car. No refund of amount paid ie Rs 6784 and fuel Rs 1200 till date. Also we were asked to pay rs10000 within 1 day through their app which i refused to pay.
the car had driven only 13000 kms and had such an major issue, what kind of death traps is Zoom car giving their customers? their call center executives are very rude(especially one mr afroz) and dont care about the customers plight on the road.
Please have their license cancelled in India, before major mishaps happen to people and their loved ones traveling in their death traps/coffins.

I had booked a car on 21 Apr 2:30 pm.
When I reached the location there was no car for almost 30 minutes.
The customer care official told me to wait for for 30 more minutes till he makes some calls.
Finally I received the car on 3:45 pm which was already dirty from the outside and inside too.
Today after paying almost 5000 rs just for half day o[censored]sage I received an additional 1000rs amount due as cleaning charges. This is nothing but theft on the company's part. Will never use this service again.
I am also unable to talk to the zoomcar cutomercare guy as the call gets disconnected every time i select the menu.

This complaint is w. R. T the booking jps6bj7g2,
Details are provided below
Xuv 500
7 seater
Pickup time
12/04/19 10:34 am
Dropoff time
14/04/19 03:53 pm
Pickup location
Kanaka nagar

We have returned the car ahead of the booking end time as in the same condition when we got the car.
Next morning, we got a notification from the zoomcar that i have to pay additional charge due to some damage. We are very sure that we did not make any damage.

We have requested the details to the zoom car team, they have not provided any. And we are not able to contact their help desk.

First recovery notice:-

Dear shanto aloor,

This e-mail is with reference to the booking made by you with zoomcar through company's webpage/mobile app with the following details -

S. No booking id car provided start time end time pickup point drop off point initial rental security deposit outstanding
1 jps6bj7g2 ka51ac5702 12/04/2019 09:00 14/04/2019 15:53 sairam layout, battarahalli, 4352956 sairam layout, battarahalli, 4352956 7159 0 11000

It has come to our attention that the car has been used in excess of the paid rental amount and in accordance of the agreement duly verified and acknowledged by you, you are liable to make payment of ₹11000 to the company. Please note that failure to make payment of the due amount will render you liable to civil proceedings and the company would be entitled to recover the due amount by attachment of your property (Movable/immovable) or otherwise. Further, willfully declining or making delay to pay the above said outstanding amount could also subject you to criminal proceedings.

We therefore request you to make payment of the aforementioned outstanding amount of ₹11000 within 5 days of this mail, failing which we shall be constrained to initiate against you civil and criminal legal proceedings as are warranted by law for recovery of the due amount. Please note that in accordance with the member agreement displayed here, duly verified and acknowledged by you, the company is entitled to recover all costs incurred in initiation of legal proceedings.

Thanking you
For zoomcar india private limited
Sd/-
Anitha rajasekaran
Signatory authority

Hi,

One of friend is using my license and when i upload license in my zoomcar account, it still pending for approval. I request you to delete my license from my friends zoomcar account. If anything will happen in future then i will not responsible for that. As zoomcar doesn't not verified before approving my license to my friends account and zoomcar will be responsible for that.

1) on 10 april 2019 (Booking id # jps6boczz) (Booked it from 8 pm to 12 am and 20 kms) i took the car on rent from zoomcar and while returning the car the staff of zoomcar misbehaved with me. While taking the car only he first misbehaved.

Conversation: before taking the car;
1) zoomcar associate: for how long you're taking this car? Would you be returning before 12?
Reply by me: no, i have taken it till 12 am. So, i'd be back by that time.
Zoomcar associate: doesn't look like, i'm sure you'd back before that time. As you've taken it for just 20 kms, what would you do sitting in the car?

How dare he asked me what i'll do and what not? Or when i'll be returning or when not?

2) now post returning the car
Zoomcar associate: you look drunk, i can smell alcohol in the car.
Reply by me: no, i didn't drink.
Zoomcar associate: your eyes are red (I was tired that day), and i dont drink, so thats why i can easily judge who drinks, drunk. I can even call those other customers and i'm sure they'll call you drunk.
Reply by me: if you're so sure that i'm drunk, bring the ignition interlock device and check, dont make false acquisitions.
Zoomcar associate: you cannot doubt my judgement, and company hasn't provided us that device.

This conversation stretched for long and then this person started saying, "oh may be you're not drunk, but your partners might have had drinks"

Who the hell gave him a right to talk about me or any of my partners?

Now: because he got so upset from me, he showed a random damage on the car and told me that this was done by you. Its so fresh, i can tell that. I deal with this everyday and all of that.

And because of all of that now zoomcar sends me this mail for more humiliation and accusing me of false charges.

Dear siddharth gulati,

This e-mail is with reference to the bookings made by you with zoomcar through company's webpage/mobile app with the following details -

S. No booking id car provided start time end time pickup point drop off point initial rental security deposit outstanding
1 jps6tb1l5 dl1na1262 19/10/2017 10:30 19/10/2017 22:21 rajouri garden - tdi paragon mall (Wave cinema, basement 1) rajouri garden - tdi paragon mall (Wave cinema, basement 1) 900 0 2000
2 jps6boczz dl1na0466 10/04/2019 19:30 10/04/2019 22:36 rajouri garden - tdi paragon mall (Wave cinema, basement 1) rajouri garden - tdi paragon mall (Wave cinema, basement 1) 309 0 3968

It has come to our attention that the cars have been used in excess of the paid rental amount and in accordance of the agreement duly verified and acknowledged by you, you are liable to make payment of ₹5968 to the company. Please note that failure to make payment of the due amount will render you liable to civil proceedings and the company would be entitled to recover the due amount by attachment of your property (Movable/immovable) or otherwise. Further, willfully declining or making delay to pay the above said outstanding amount could also subject you to criminal proceedings.

We therefore request you to make payment of the aforementioned outstanding amount of ₹5968 within 5 days of this mail, failing which we shall be constrained to initiate against you civil and criminal legal proceedings as are warranted by law for recovery of the due amount. Please note that in accordance with the member agreement displayed here, duly verified and acknowledged by you, the company is entitled to recover all costs incurred in initiation of legal proceedings.

Thanking you
For zoomcar india private limited
Sd/-
Anitha rajasekaran
Signatory authority

—

Hi,

Firstly, please be a more specific on how "the charges has been asked for and give me bill for the same".

Secondly, "in accordance of the agreement duly verified and acknowledged by you"- this acknowledgement was a result of the harassment that i was put through that late in the night (1130 pm) by your associate, where the argument went on for more than half an hour and i was already late for an event and because of that use use less argument i got more late. Also, no proper internet at your parking location made my situation more worse.

Despite repeated denial of any damage been done to the car during the time it was under my usage, i was harassed for pre-existing issues with the car.

Also, i clearly remember mentioning all the broken dashboard, scratch marks and dents (Including the one held against me that night) and what not, to the staff on duty before taking the car from the pick up point. There were so many of these damages on the car. (To be used as proof against false charges).

I request you to provide me any proof against the fact that i was not responsible for whatever damage is being referred to in excess amount.

As per my knowledge, there was no damage done to the car. Henceforth, please do not harass customers this way.

Wr,
Siddharth

I am a regular customer with zoom car. Zoom car has blacklisted me for no reason and i havent been notified of any reason for blacklisting. When i tried to book a car in zoom, i am getting "you are blacklisted by zoom car and you will not be able to use our services". I am not getting any support from customer care. Please resolve this issue asap as i am trying to book a car for my trip

My email id: [protected]@gmail.com

I drop your car but car in not clean due to weather all over jodhpur the weather is so bad that why the car is not clean and i am not booking this car for my trip i book 7seater car but your agent insist me kindly book 5seater car kindly refund my cleaning charge because the is not my fault and the car is not like full o[censored]ncleanliness the car is in good condition already i am very frustrated from your service

I made a booking on zoomcar app with booking ID JPS6BKHNU and the car was Maruti Suzuki Vitara Brezza with license plate number PB01N0309. I was supposed to recieve the at 4PM on 16th April. However, when i reached the pickup location, the car was not there. I waited for more than an hour but I still didn't receive the car. Now the app wont let me cancel the booking saying that the booking has already started.

My email - [protected]@gmail.com
Phone no. [protected]
I booked the car but the car which i got was damaged soo it took around 40 mins to change my car so i asked them for 1 hour extend and they agreed for that. The extend which they gave me was manual extend which cannot be shown in the zoomcar app. They told me that i can give the car 1 hour late and no outstanding charges will be applied. But i wanted 1 more hour soo i extend my booking for one more hour by the zoom car app. I also had a word with zoomcar customer care executive about my problm they said that you can return the car 1 hr late even when you extend it by your own by zoomcar app. But the next day i got outstanding amount due to late return. I have given my email and my phone no. As well. Waiting for your reply

Unfortunately my account (Email-shaileshmendhe18287, mobile-[protected]) was blaclisted. I uploaded my same liscence for another account ([protected]@gmail.com, mobile-[protected]) and it was approved. It was done by mistake and i am extremely sorry for what i did. I want my account to be active again and decline my new account. The account which i want active is ([protected]@gmail.com, mobile-[protected]). And the other account ([protected]@gmail.com, mobile-[protected]) can be decline. Please zoomcar, i hope you understand my concern and i am your regular custome. Please do the same. Activate my old account and deactivate my other account. I promise that this will never happen in future. Waiting

Dear sirma’am

I had booked one zoomcar with booking id jps6bompz from my id with mobile number [protected] in the name of suraj pratap. Booking was of xuv 500 from 6:00 pm on 12th april 2019 to 12:00 am on 15th april 2019.

1. I was supposed to pick the zoom car at 6:00 pm on 12th april 2019. But once i reached the pickup site to pick up my car, i was shocked to see that the rear left tyre of the car was puncture. The owner of the car living there gave no support infact rather than assisting us they just said he had informed zoomcar and he can’t do any thing also he was extremely rude and acted as if he was doing a favour on giving us the car. On calling zoomcar i got no support and was told to get it fix yourself and the amount will be refunded and i will be getting the three hours extension. I wasted nearly 4 hours fixing the stepney and getting the punctured tyre repaired. The tyre had 6 punctures and total charge of rs 600 was paid and we ourself fixed the tyre working like mechanics for 3 hours. Also i would like to mention that the car was parked at a place which was total # and filled with litter, it was a place where the entire society threw their garbages.

Total spend for this was rs 600.

2. So we started our trip around 4 hrs late which was supposed to start at 6. Then on night of 13th april 2019 at around 10:00 pm the car suddenly stopped at a place and on opening the front bonnet there was some fumes coming from engine. We called zoomcar customer care and they each time said our team will call back in 10 minutes but after multiple efforts its seriously pathetic to say that we received no support from zoomcar. We called a local mechanic and tried to get it fixed but it took lot of time. We could not even travel to our hotel booked and had to book a new hotel again at same site where car broke down and pay again for the hotel. The car mechanic worked for almost whole night and then in morning at around 6:00 am he informed that car can be driven slowly. Then i got a call from zoomcar in morning 7 regarding towing of car etc but by that time the car was repaired. I paid rs 6000 after bargain for the work down. (Hand written note of the same has been taken from the mechanic as told to me by zoomcar).

Total spend for this was rs 6000.

3. Then while returning on 14th april 2019 people on the mid way stopped us and told that the back tyre on co driver side was bubbling and moving unevenly. We again called zoomcar and asked 3-4 mechanics all refused to fix it. Zoomcar again gave same reply to wait, our executive will call you and it again took 30-40 minutes for zoomcar to call. By that time we got one mechanic who could figure out the actual issue and fix it. He told some issue with brake pad rubber and it had to be replaced. Now for the third time i got it repaired and paid rs 1900 for it, that too with confirmation by zoomcar to refund it back.

Total spend for this was rs 1900.

4. I got fuel filled in car multiple number of times as for for nearly 1100 km drive that to on hilly terrain i was only provided with 6% of fuel. Total fuel filled in the car was rs 9500 which an suv will easily consume on hilly terrain for 1100 km. All the digital bills for the same have already been uploaded. Still after all this the entire amount of fuel has not been reimbursed nearly rs 5000 has been refunded for fuel. Also i would like to mention that i have returned the car with around 40% fuel where as i only got 6% fuel while picking up the car.

Total spend for this was rs 9500.

5. I took state permit o[censored]ttrakhand for rs 410.

Total spend for this was rs 410.

Total amount that needs to be reimbursed is rs 18410.

Problems faced by me are mentioned below and please provide me a solution to each one of them.

1. Late return charges applied to my account when i was already told that i will get 3 extra hours for getting the car in punctured condition.

2. Rs 10000 damage charges have been applied to my account when i did not even return the car, also there is no damage in the car. So kindly waive off rs 10000 damage charges.

3. Refund of fuel charges for rs 9500 as i had booked car with fuel so entire fuel amount should be reimbursed.

4. Tyre puncture charge of rs 600 has to be reimbursed.

5. Engine repair charge of rs 6000 has to be reimbursed.

6. Tyre bubbling repair charge of rs 1900 has to be reimbursed.

A total amount of rs 18410 has to be reimbursed and an amount of rs 11735 which have been wrongly applied has to be waived off.

Apart from this i would also like to mention that because of zoomcar and the vehicle provided my entire trip was wasted just getting the car repaired. I could not complete all the destinations planned. Due to which i could not even complete the entitled 1080 km’s for which i had already paid to zoomcar. I had to pay from hotel twice as i could not reach the already booked hotel as the car broke down midway.in all we faced a huge financial loss as well as we also faced a very big metal torture because of zoomcar.

Still now zoomcar is torturing me and not providing the refund which i am supposed to get. I have already paid the entire amount and now zoomcar is not refunding instead it is applying more and more penalty. So i request you to finally reimburse the entire amount at the earliest else i have to complaint to consumer forum for torturing me and not providing the services for which zoomcar has charged a hefty amount from me.

This was my first and worst and last experience with zoomcar totally pathetic and i would not prefer to recommend zoomcar to anyone in future.

Please find attached the screen shots and photos of all repairs and bills.

Hoping to get a proper solution to all my issues.

Thanks and regards

Suraj pratap

My booking id is that jps6bclon on 7th April 2019. First of they sent me a car with damaged exteriors and highly unclean interior with music system not in working condition. It was terrible experience to drive such a unclean and smelly car. I returned the car before time and logged in the necessary details to handing over. Later I was shocked to see a damage fees and inconvenience fees charged which is 4 times my actual fees. I have mailed customer care and tried reaching many times. On top, they have sent me first notice without even clarifying my query email. Zoom car gave me the worst driving experience for the first itself