Zoomcar Complaints & Reviews

I had booked a car if cost 2534 for 30th november 2018, after a day i had cancelled the car and as per the rules 200 rupees will be deducted and the balance amount of 2334 will be refunded but it is 14th december 2018 and the refund has yet to come through, even after sending multiple emails they have not replied back. This is highly disappointing as the company promises the refund to be processed withing 15 days of time and when an issue is raised about it they do not follow up or do anything about the issue raised with the costumer care.
Given id: jps6f7v59

Hi team zoom car, i unlocked a pedal cycle
No. 3216957 of zoom car but it didn't unlock but money was deducted from the paytm app and even after 4 hours am i am unable to end trip the service. Zoom car has deducted a lot of money and is still deducting which totally unfair. I want my money back zoom car. It is not all it was not just my first cycle of the day but i unlocked a cycle before it. It got easily unlocked but the pedal chain was down, so had to end trip it which also cost me.
Zoom car is not the same it was before.
Please take care.
Thank you.

Dear sir,

Yesterday night i was park the cycle at pedl stand but it's not get end trip even have tried a lot almost one hours then i left from over there because of i got late to go my house today morning i came and i tried unlock the cycle it's got unlock also then i took the cycle i came the same stand from where i took the cycle here it's got end trip.

Even where i yesterday night for that one also authorized pedl stand only even i use to park the cycle everyday but why it's not happened yesterday night because of that the charges has came 270 please address this issues as soon as possible and refund my money which is debited from my paytm account

Hello, this ia extremely urgent. I am using pedl service in aundh, pune. My cycle number is 102194.. I unclocked the cycle and my trip started since night arround 11:30 pm. I pedeld for 25-30 min and i tried ending the trip for more then 20 min but i was unable to end the trip. Please help this is urgent. It been 22 hrs unable to end the trip. Please end the trip and the most annoying fact is you dont have an instant helpline number service, in such discrepancies and emergency situations.

I request you to immeadiately end the trip and refund my money back.

Hi team,

I booked a cycle 3235500 from salarpuria serinity station (Bangalore) at hsr & used it for around 2 hr, but unable to end trip, each time getting "parking is full and end trip at some other station" message while trying to end the trip. I tried at different station also but i am getting the same massage. I am being charged for 3 hr 12 min ride and still the time and charge is moving. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.

Thanks,
Mudassar

I am not able to lock my cycle due to failure in lever system of cycle. I am trying from last 2 hours. I have parked the cycle at the station but i can't end my trip due to this and as such it is charging me money from last two hours. I have been charged a total of 9 rupees for 1.5 hours and yet trip is live. So end my trip and provide your phone details for easy contact

On Nov 4 I tried to unlock a cycle. It did not unlock. The message that showed on the screen was "Oops..cycle tyre punctured" or something similar. The trip did not start as expected. The next day morning I checked the app. It showed that the trip had started and I am being charged for 10-11 hours.I had mailed them thrice but I got no response. I had to finally pay the outstanding amount.

In august 7 th i took hire of vitara brezza by number ts07 uf 4068 from kothapet branch of hyderabad unfortunately due to some circumstances the car met with an accident i had paid all the penalties and fines insisted on me by your zoom car dealers but they asked my original driving license upto to the date of repairing of car i gave it to them after 2 months onwards i frequently contacting them but no one is responding, simply they are saying that they don't know please resolve my problem and makesure that i get back my original driving license

I booked a rental car for 1 day 10 hours for 510 km including fuel. When i went there to take the car there was no fuel in the car as i was expecting full tank. Then i just drived it for 1 and half km and it stopped due a technical fault. I called them again and again waited for 3 hour and they said they don't have any option. I said buddy what the heck my family is ready and waiting for me. We had a plan to marriage in andhra pradesh. Because of there deal and plan how to tackle such cases. Zoomcar is not professional. I can not face my family. I want to file a case against them.

Hi team,

I booked a cycle 3202310 stationed at my home (Newtown action area[protected] & used it for around 15 - 20 minutes, but unable to end trip. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.

Cycle number 3202310
Email id [protected]@gmail.com
Name - a k gautam
Area - salt lake sector v (Kolkata)

On 12 dec i booked a cycle 3186951 and used for around 20-30 mins which was showing charge of rs.9. I locked the cycle and tries to end the trip but the app did not work properly. Several times i tried but still trip could not be ended. Now when i see it's already more than. 14 hrs and the trip cost is 252 and still the app is not allowing to end the trip. This has happened previously also nearly after 2-3 hrs i could end the trip.

I parked the pedl bicycle after using for 12 minutes. But after repeated efforts to end the trip, it is impossible. Now it shows rs. 54. I have no clue what to do. There's no helpline number also. Does zoom car has another indian version of the ai installed robot sophia with embedded emotional feelings. I request you to urgently stop stealing my money and end my trip. This is too unprofessional now.

Hi,

I had associated with zoomar associate program. They mentioned that car has been with accident and it cannot be repaired. Till now there is no settlement from the company and the insurance company has already sent the money to the zoomcar.

There are not transparent in any of the mails on the status of my insurance settlement, now they are not responding to any calls or emails

Registered emailId: girish.[protected]@gmail.com

I have raised multiple complaints till now no customer care representative is reaching out nor they are responding for calls

Regards,
Girish

Pedl cycle took 23 minutes for ending trip after I parked and locked the cycle and thus got charged 9 rupees extra. No proper customer contact through app. Pedl team, please check and refund extra amount and please correct this technical glitch in your app or else I can never think of taking another ride on Pedl. It is pathetic.
Cycle number: 3184104

No response from Pedl's customer care after I mailed them this issue hours ago. Pedl team is taking customer service very lightly and users will not take long before they identify that Pedl is not a customer centric company.

Hello,
This is extremely urgent. I am using pedl service in baner, pune and have pedl subscription as well. The issue is regarding cycle number 3166569.

I tried to unlock the cycle yesterday evening but i got an auto response that the cycle is punctured and try another one, the other option was in bad shape and i walked to my destination. But around 10 pm to my surprise, i got a message that my trip on cycle is still on and i'm incurring charges on it. I tried to end the trip but the app was not allowing it (Screenshot attached). Annoying fact is you don't have an instant helpline number service, in such discrepancies and emergency situations.

Even though i had a meeting in pimpri, i went to the cycle parking spot this morning. The cycle was locked (Photos attached) and i also tried to unlock and lock it but it was not getting unlocked as well. I again tried ending the trip but the app is not allowing it (Screenshot attached).

Since i'm losing 2hrs of free cycling time as well, please end the trip and refund my money back. Also, i expect that my lost subscription time of 2 days will also be restored.

I'm drona negi registered on your app with the number [protected]. I tred to start three ped trips in the morning without success and ended each one from my side as the locks wouldn't open. Now your app shows a continuing trip for me from three hours or so and is further asking me for money on top of my one hour subscription quota. Please cancel this trip and nullify charges and review my allotted usage for today since i have not used your bicycles for a singl3 minute today

Cycle no: 3187679
Hired:[protected]

I hired a pedl cycle at around 7.30 am. I used it for 3-4 mins since i was in rush to reach my office cab pick up point from my home. I have parked the cycle in pedlstation but am unable to end the trip since the parking station is full. I have reached office but am still not able to end the trip since the parking station is always full!!
Pedl charges have gone up from rs 3/30 mins to rs 3/10mins. So the no. Of takers for pedl cycle would have considerable gone down and i don't expect the parking station to have lesser cycle any time soon. Instead of working in office, using pedl app am trying to end the trip for a long time without any success and wasting my time.
This is a very common problem with your service and please don't loot the customers in the name of providing convenience. Your customer support no. Is also useless for pedl.
I made the mistake o[censored]sing pedl cycle today and will not use it again. Please end the trip.

Regards,
Sowmya

I am unable to do end trip for my cycle no 101040. I parked and locked the cycle at the pedl station. But It is showing find near by station. But if I search nearby station it is showing my current location. Sometime it is saying inactive station. But there are A lot many cycles parked there. It is continuously deducting money from my paytm account. Please resolve the issue ASAP.

I'm unable to end my trip eventhough i reached my station. It says parking lot is full. There are no nearby parking lots available for me other than this. I'm using pedals fory comfort and to walk less, but it is asking me to park it somewhere else. It is still billing me and not ending. If you don't refund my amount this is the last time i'll use pedals.

Hi
I started my trip on 9 dec 2018 from newtown, kolkata on cycle 3191518. However after stopping at a nearby stop i was unable to unlock the cycle. It shows the cycle was not live while troubleshooting. Also no data was updated on the app. I was not able to unlock the cycle and no other means of transport was available there. After sttuggling a lot someone helped me i left the cycle there. Now the app is showing me the update and charging me a lot of amount. This is the issue of cycle. Please resolve.