Zoomcar Complaints & Reviews

We had received the car at 25% fuel capacity. During the trip we had refuelled to full tank capacity, and we returned the car at 50% fuel. But there seems to be no arrangements for reimbursement by zoomcar for the extra fuel left. This is highly disappointing and i regret giving zoomcar a five star rating at the end of the trip. I will avoid using and wont recommend zoomcar in the future.

On 27 dec 2018, after returning my zoomcar after usage i was charged for rs 5000 stating headlight damage which is completely unjustified.

I can prove that headlight wasn't damaged by me as
* there was no damage what so ever on the headlight. Headlight cover was absolutely fine and there was not even scratch from outside. The outer glass of headlight was perfectly fine. How can i damage inside of the headlight glass without a scratching it from outside.
* i have vide of their receiving guys stating the same above. The headlight must have been mis aligned previously (My mistake that i didn't look in detail as this was a very minor mis-alignment).
* i drove in broad daylight and didn't switch on headlight.
* i have clear video and photo proof of it.

I'm sure it was broken from beginning. My fault being i didn't check headlight when receiving the car but surely i'm not paying them for this.

I don't have official response from zoomcar team, just showing my penalty in the portal. I've sent my proof pictures to their online complaint portal but there is no official response from them. On shaming them on social media they replied, assuring to look into it. Only to say their penalty is valid after 6 days. Absolutely pathetic of them to not clearly mention why and on what ground is i'm charged.

From my side i'm adding that there was smoke coming out of bonnet while handing over the car keys. But i have proof that car was parked 1.5 hours back and if there is smoke on a stopped and shutdown car i can't be held responsible. I can provide proof that

* engine was shut since more than 1 hour.
* clear video shows that at the time of handing over keys to their guy, engine was shut and car was locked.
* how can i get inside a locked car and inside the bonnet and spark their headlight wire to smoke it's wire?
* smoke came even in front o[censored]s (Me and the guy receiving the car) when it was stopped and all shut down.
* i should be happy there was no short circuit when we were inside the car for their faulty headlight wiring.

I booked car for 2pm-6pm for just 20km. Drove it from 2pm-4:45pm for 28km and parked in front of my apartment. Didn't caring about headlight or anything. Dont remember even breezing past slightest of things so not sure in this smoothest of smooth condition i can break their headlight and burn their wiring. Unless it was already faulty and damaged.

Also i would like to know how they come up with damage charge and why wasn't i notified about this immediately and asked for clarification etc.

I have booked a 7 seater for on december 1, 2018 at 7: 00 am and returned the vehicle on december 2, 2018 at 7: 00 pm. As a caution deposit, i have paid an additional amount of rs. 3000 from which i should have received almost 1170 after respective deductions. I have been informed that the refund will be completed within 15 days but it didn't happen. Later on contacting customer service it was informed that the process will be completed by 24 december, 2018. Still i haven't received the amount.
Booking id: jps6ficu1

Hi,

I live in bavdhan, behind maratha mandir, near lmd chowk. As from few days, there are no pedl cycles available which causes us inconvenience. Till now cycles were available near unicus society or valonia society but now there are no cycles in this area.
Please provide some cycles in bavdhan near lmd chowk.
Kindly consider it as soon as possible.

I booked zoom car on december 15 they told refund will be received on 26 december but still i not received customer care not attending calll what to do worst service in india zoomcar i have booked cret with zoom car the refund deposit is 5000 they charged extra 700as additional amount i dont know how no one should book with zoomcar try alternates worst service

Zoomcar sending recovery notice instead of giving explanation. The car was damaged while parking, and I informed to Zoomcar about this right away. But they charged me 12000, 4000x3 for each part which is not reasonable and as I checked with mechanics in ford showroom, that doesn’t cost that much . I already paid ₹7264. Also I have written to Zoomcar Helpdesk couple of times regarding the issue. But not received any response. Instead they are sending recovery notice. I requested for the liability amount after claiming insurance. Because we are paying for insurance as well during the booking.
Don’t blindly mention the damage amount as 12000, instead share the repair cost bills which I should bear after claiming from insurance, I will pay. I know, that will not be more than that you have deducted already ₹7264.
Kindly respond properly.

A) discontinuation from zap programme for vehicle no. Ap31tvb0256 at
Visakhapatnam was sent on 07 jul 2018 which was firmly responded by your team
Through a reply mail. After repeated e-mails and reminders the iot device was
Uninstalled from my car on 09 august 2018, which is 32 days later from my notice date.
B) i have understood after repeated calls that i have been removed/blocked to
Contact zap support team on their zap associate customer care no. So there was no
Option of contacting the team or zoomcars private limited on call and to the peaks
There is no manager/head here in visakhapatnam and they don’t has any office here at
This location. Mr sudheer nunna, who was the person who had processed my file in
Visakhapatnam in nov 2017 for listing the car in zap platform and was the person to
Sign in agreement made had left job at zoomcars. So there was no point in contacting
Him. I was stranded and was running pillar to post and was enquiring my fellow zap
Associates for need, but i could not get any contact no’s or updates regarding my
Vehicle change of ownership.
C) the car was supposed to undergo the repairs of damages caused by the
Customers during the bookings made on zap platform. The zoomcar india pvt. Limited
Is responsible for those repairs according the zap 2.0 policies. The images were sent
As urged by the team through mail but the repair issue was never addressed formally
And repairs are still pending from your side.
D) from 07 jul 2018 to date its almost 04 months the repairs of the vehicle and
Change of ownership has not been done or initiated. I have been trying to contact zap
Support team or zoomcar india pvt. Limited on numerous platforms like g-mail (To zap
Support on zap. [protected]@zoomcar.com dates are jul 28, aug 3, aug 7, aug 09, aug
14, sep 26, sep 29, oct 9, oct 31 of 2018 and to mr. Dhinakaran on oct 31 2018 to mr.
Sudheer nunna on 27 sep 2018), on customer care no., facebook - mesenger dates
Are 27 sep, 29 sep, 09 oct, 11 oct, 31 oct of 2018, but there used to be the same formal
Copy-paste replies every time. I used to be desperately waiting to hear from your team
Or zoomcar india pvt. Limited to get an update and reason for the delay which has killed
My valuable time and made a huge loss. I have all the proofs of call recordings, mails
Sent to zoomcar india pvt limited with date and time precisely.
E) despite several remainders over breach of payouts for the completed trip
Bookings on your part, you have failed to abide by consent terms of your zap policies.
There is a certain amount pending to me from zoomcars on various bookings.
Whenever some unusual deductions or extra charges (Like for cleanliness charges,
Extra mileage, damages, wrong kms calculation, wrong fuel reading calculation) are
Reported to zap team, the validated or promised amount has never disbursed or
Reimbursed to me which is a huge loss.
F) this is a clear violation of terms of the agreement you had signed and consented
To at the time of listing car on zap platform. The agreement also contains a clause
Where zoomcars shall handover the vehicle in reasonable commercial condition save
And agrees to provide all reasonable assistance for re-registering the vehicle under
Lessor (Me) name on termination.
G) the vehicle is registered as a commercial taxi cab and the business with
Zoomcars india private limited was not fruitful and seemed to be a fraud company
Which does not have any ethics of doing business and making people utter fools. The
Non transfer of vehicle on my name has compelled me to pay increased amount of
Interest rates on emi's, a very high amount of insurance, rsa and various other
Compulsory allied charges. As the car was not re registered in a prescribed time bound
Manner i have to bear a huge loss in terms of money, time and mental trauma all these
Gone days in 05 months. As the vehicle was not transferred on my name i have missed
A good income opportunity to engage/run the car on various other income generating
Platforms alike zoomcars in the market. My entire business has stopped since last 05
Months and i have suffered huge financial losses due to the same.
In spite of repeated requests, reminders and demands by me you have
Willfully and/or deliberately failed, neglected and refused to repair the vehicle
And change of ownership on my name within the time stipulated as per the
Business norms and/or agreement and as such committed gross breach/default
In due performance and observance of the terms and conditions of the business
Transactions and/or agreement.
[protected]@gmail.com [protected] [protected]

Booking ID: JPS644INP
A fuel bill of Rs. 1900 uploaded has not been considered in the refund and now the app shows an outstanding of Rs. 916 payable by me.

Numerous attempts to reach the customer care are a waste as the helpline has no decent option flow where one can register complaints and seek resolution.

The company should recheck the refund calculation and include the fuel bill of Rs. 1900 which I have uploaded even before ending the trip.

Hi team,
I booked zoom car many times and had great experience.

However, during my last booking on 3 nov, when i went to pick up the car (Automatic pickup), the car did not start due to no fuel.
In a hurry to arrive at my plan location, i had no option but to leave the car unused and took another mode of travel. Zoom car customer care is never reachable.

When contacted zoom car for refund of my booking, it was declined saying i have not reached out to them for debugging.

My booking id was jps64bp4q
I can be reached on +[protected]I work outside india)

Thanks,
Vignesh kokkula

Jps6frybi: money got deducted on the name of scratch because they take deposit of 1500 and dont want to give it back. An employee of hotel inn site hemant of ahmedabad harras mentally and give threat of physical violence. I have video when he says we already have your 1500 and you can do nothing. There is no scratch at all. Later they mailed me an image where there is a minor scratch and said i have been charged for that. You literally have to sleep on the floor to find this scratch. I am attaching that pic for reference. Please help me with guidance of legal procedure to follow with zoom car.#zoomcarfraud

I still didn't get my refund it almost one month till when can i get my refund back it's very urgent till when i can get my refund if not call me back to know the details of related account i will complaint to this zoom car office that cheating with the customer and not refunding the money please solve it as soon as possible if not i i'll complaint to this zoom car office

I booked a tata tiago from zoom car on 8 december 2018 booking id: jps6fol55. Now from 11 december i am complaining that the refund account no application is is showing isn't mine, then also they initiated the refund on 12 december then i was complaining again and again so on 17 december they took new account no and said that they will refund my account within 48 hours, but no refund came so i contacted them again on 22 december then they said nothing can't be done we successfully did the transaction, contact your bank then i contacted the bank they said ask them in which bank account no they transferred then i asked then they said the account no is [protected] so my bank said that this account no doesn't exist and must be the amount has reversed ask them so asked them this on 27 december they said we will send the email where u can write your new account no and we will imps it within 24 hours but till today i didn't got anything, so i called them again they said no we transferred it on 12 december, again they said same things so i went on twitter they said wait till 9 january we will refund and then suddenly they said no we already did this, please help me i am a student, rajat choudhary

I took a trip on 11 december with this dreaded company. I was supposed to receive my refund of the security deposit by the 23rd of december. It is already 29th today and i still haven't received it. This is the worst car company. Wouldn't recommend it to anyone. They don't have proper customer service and don't reply to my emails (Just a standard reply). This is a lot of hassle, hope that i get my money back.

I had earned a free ride coupon through z points in zoomcar but when i apply that code the application displays the following : "promo code is applicable only on normal".
What does that mean.!!? Please provide some kind support... This code was for weekday and i did exactly what the coupon conditions were.. I want to book a weekday ride but the coupon still doesn't get applied.. This is so frustrating..

I booked a Zoomcar in Mumbai from 18 December to 21 December. The booking ID was JPS6FLOFL. The car was an orange Tata Tiago.

During my trip, I was hit by a backing car in a jam which damaged my bonnet with a dent on it. I agree that booking the car makes only me liable for any damage. My mechanic told me that this can be fixed within 1000 rs but Zoomcar app says 4000 for severe bonnet damage.

Now the place where I picked up the car was some open roadside parking along the highway in chembur. At night I dropped the car there and there was no attendant there to check the car. I honestly marked the bonnet damage and thought the charges even if levied would be 4000 at max. I happily left the car along.

Next day I saw outstanding damage charges of a total of 9000! It mentions damage charges of 4000 X 2 = 8000. Why twice? No explanation. And further 1000 rs cleaning charges have been unfairly levied. How? The cars outside was dirty when we picked it up, since of course it's on the side of a highway and then we left it as it is. Again whole night it was on highway roadside parking. No one to check it. And then they say cleaning charges.

I emailed them immediately to demand an explanation. They only said charges are fair and no explanation. I again emailed them saying I won't pay Unfair charges.

They didn't reply. Now they emailed me saying they will initiate legal proceedings if I dont pay the whole amount. But again no explanation.

I demand to see a CCtv footage of what happened to the car. How can I be responsible for cleaning when the car is in some illegal highway side parking with no one to look after? How can you levy twice the damage charges when you mention 4000 on the app?

And can you show me receipts of damages you got repaired? It DOES NOT COST even 4000.

This is apparently a well known Zoomcar technique these days to extract money. I used to still suggest Zoomcar to friends but I would never use their service again.

Even we can take the legal route. Take only what is due. And give proofs. I have the video proof of the car.

I have taken cycle from pedl station on jm road to travel upto laxmi road for first time. I have locked the cycle on laxmi road for 1 or 1 and half hour. But, when i returned my cycle was not getting unlocked. I have tried for almost 30 40 mins get it unlocked using pedl faqs and contacting my friends by calling them.
After some time app was showing the trip is not alive, when i was clicking on unlock and i was not getting charged above inr 28. However, after more than 1 day, i suddenly receive notification to return my rented cycle to pedl station and my bill at that time is above inr 700. The location where i left cycle is around 15kms from my place, but i reached there by auto then tried to unlock the cycle and it worked this time. I have returned the cycle to jm road pedl station where i have started and my final bill amount becomes inr 768.
I zoomcar application, i have tried to search for option to raise compiant but there is no option to do so. On clicking the "i would like refund" i got the notification saying my inr 744 will be returned. However, it not getting deposited in my paytm account for more than 20-25 days. Hence, raising concern here.
Pedl is worst cycle service, i would never use this service and will never recommend this to anyone.
Attaching screenshots from app
1. Showing not live trip
2. Sudden notification appeared in app after more than 1 day
3. Receipt

I have cancelled a booking from zoomcar but i didn't got my refund
If you have initiated the refund the send me the transaction id
I need immediate action
I have attached my document of zoomcar
I was informed that i would get my refund uptill 3 december 2018
I tried to call the customer care service but it is not available
My further details are attachment

As paytm is not accepting new kyc hence unable to rent the pedl cycle. Zoom pedl has only one payment method which is paytm wallet.

I know for car hiring you have multiple payment options but why zoom pedl cycles payment has only one option.

We all know that paytm has been barred by the rbi to take new customers kyc and which doesnt look to be resolved sooner. Zoom should provide alternate options otehr than paytm wallet so that we can start using it.

Please do the needful so that i can start using zoom pedl (Rent a bicycle).

I have booked zoomcar on dated 02.12.2018. And deposited full amount 5000 security amount & 895 car rent. But some personal problem i m not picked zoomcar in laxmi nagar parking so i m cancel my booking but refund not credited in my account till date 27.12.2018.. So please take action against zoomcar car
Asap..

Id - : jps6fiywd

Thanks & regard’s
Gaurav sharma
[protected]

I had completed zoom car booking id jps64xb1m about a month ago and even after multiple follow up on phone, email and facebook chat the zoomcar team is not refunding my deposit amount of 2999. The booking was done from zoom car guwahati location and the rental period was from 22 november 2018 to 30 november 2018. After completing the booking i interacted with zoom car customer support team on phone, email and facebook chat and all that the support team has assured is that they will refund the 2999 soon but even after almost a month they are not refunding the deposit amount of 2999