Zoomcar Complaints & Reviews

I took a trip on 11 december with this dreaded company. I was supposed to receive my refund of the security deposit by the 23rd of december. It is already 29th today and i still haven't received it. This is the worst car company. Wouldn't recommend it to anyone. They don't have proper customer service and don't reply to my emails (Just a standard reply). This is a lot of hassle, hope that i get my money back.

I had earned a free ride coupon through z points in zoomcar but when i apply that code the application displays the following : "promo code is applicable only on normal".
What does that mean.!!? Please provide some kind support... This code was for weekday and i did exactly what the coupon conditions were.. I want to book a weekday ride but the coupon still doesn't get applied.. This is so frustrating..

I booked a Zoomcar in Mumbai from 18 December to 21 December. The booking ID was JPS6FLOFL. The car was an orange Tata Tiago.

During my trip, I was hit by a backing car in a jam which damaged my bonnet with a dent on it. I agree that booking the car makes only me liable for any damage. My mechanic told me that this can be fixed within 1000 rs but Zoomcar app says 4000 for severe bonnet damage.

Now the place where I picked up the car was some open roadside parking along the highway in chembur. At night I dropped the car there and there was no attendant there to check the car. I honestly marked the bonnet damage and thought the charges even if levied would be 4000 at max. I happily left the car along.

Next day I saw outstanding damage charges of a total of 9000! It mentions damage charges of 4000 X 2 = 8000. Why twice? No explanation. And further 1000 rs cleaning charges have been unfairly levied. How? The cars outside was dirty when we picked it up, since of course it's on the side of a highway and then we left it as it is. Again whole night it was on highway roadside parking. No one to check it. And then they say cleaning charges.

I emailed them immediately to demand an explanation. They only said charges are fair and no explanation. I again emailed them saying I won't pay Unfair charges.

They didn't reply. Now they emailed me saying they will initiate legal proceedings if I dont pay the whole amount. But again no explanation.

I demand to see a CCtv footage of what happened to the car. How can I be responsible for cleaning when the car is in some illegal highway side parking with no one to look after? How can you levy twice the damage charges when you mention 4000 on the app?

And can you show me receipts of damages you got repaired? It DOES NOT COST even 4000.

This is apparently a well known Zoomcar technique these days to extract money. I used to still suggest Zoomcar to friends but I would never use their service again.

Even we can take the legal route. Take only what is due. And give proofs. I have the video proof of the car.

I have taken cycle from pedl station on jm road to travel upto laxmi road for first time. I have locked the cycle on laxmi road for 1 or 1 and half hour. But, when i returned my cycle was not getting unlocked. I have tried for almost 30 40 mins get it unlocked using pedl faqs and contacting my friends by calling them.
After some time app was showing the trip is not alive, when i was clicking on unlock and i was not getting charged above inr 28. However, after more than 1 day, i suddenly receive notification to return my rented cycle to pedl station and my bill at that time is above inr 700. The location where i left cycle is around 15kms from my place, but i reached there by auto then tried to unlock the cycle and it worked this time. I have returned the cycle to jm road pedl station where i have started and my final bill amount becomes inr 768.
I zoomcar application, i have tried to search for option to raise compiant but there is no option to do so. On clicking the "i would like refund" i got the notification saying my inr 744 will be returned. However, it not getting deposited in my paytm account for more than 20-25 days. Hence, raising concern here.
Pedl is worst cycle service, i would never use this service and will never recommend this to anyone.
Attaching screenshots from app
1. Showing not live trip
2. Sudden notification appeared in app after more than 1 day
3. Receipt

I have cancelled a booking from zoomcar but i didn't got my refund
If you have initiated the refund the send me the transaction id
I need immediate action
I have attached my document of zoomcar
I was informed that i would get my refund uptill 3 december 2018
I tried to call the customer care service but it is not available
My further details are attachment

As paytm is not accepting new kyc hence unable to rent the pedl cycle. Zoom pedl has only one payment method which is paytm wallet.

I know for car hiring you have multiple payment options but why zoom pedl cycles payment has only one option.

We all know that paytm has been barred by the rbi to take new customers kyc and which doesnt look to be resolved sooner. Zoom should provide alternate options otehr than paytm wallet so that we can start using it.

Please do the needful so that i can start using zoom pedl (Rent a bicycle).

I have booked zoomcar on dated 02.12.2018. And deposited full amount 5000 security amount & 895 car rent. But some personal problem i m not picked zoomcar in laxmi nagar parking so i m cancel my booking but refund not credited in my account till date 27.12.2018.. So please take action against zoomcar car
Asap..

Id - : jps6fiywd

Thanks & regard’s
Gaurav sharma
[protected]

I had completed zoom car booking id jps64xb1m about a month ago and even after multiple follow up on phone, email and facebook chat the zoomcar team is not refunding my deposit amount of 2999. The booking was done from zoom car guwahati location and the rental period was from 22 november 2018 to 30 november 2018. After completing the booking i interacted with zoom car customer support team on phone, email and facebook chat and all that the support team has assured is that they will refund the 2999 soon but even after almost a month they are not refunding the deposit amount of 2999

Wrongfully charging me rs. 6000/- for car damages which i did not even do. They don't even care to check with customer of what the situation is. The car pickup & drop area was poorly lit without any supervisor. Not a proper parking spot (May be illegal parking at "chai tapri". At the location of the parking, there is no zoom car representative and it's a tea stall where constantly bikes are being parked and moved out. Anybody can come and do the damage even after the car is properly given back.

They are charging me for bonnet panel damage which i did not even do. While giving the car back i followed all the procedures and not even a single damage from my end was done.
Moreover, they don't even have any proper customer support number to understand the issue. They forcefully levy charges and stick to their point without confirming.

Also, you must be having cctv footage of the parking spot for safety of your car at least at places where no zoomcar representative is present. I demand to see the footage and check whether the damage was already done while returning the car or it's just another way of looting customers and covering up your faults.

Stop looting customers like this & focus on improvising.
I have not done anything wrong and i am not paying for your faults

Booking id: jps6flsn3

Below was my complaint to zoomcar:

Dear zoom car team,
Please don’t consider this as just a breakdown case, it wasn’t so simply car stopped. My whole family nearly crashed by heavy vehicles causing injuries and death on middle of road. I want you to take this case extremely serious and take action on who ever responsible for not checking the vehicle ‘s condition.

Vehicle’s condition was absolutely terrible, dirty, front glass wasn’t cleaned for long time, and we could hardly see through the glass though we cleaned it before start.

Please update the status of what action has been taken against the vehicle, and i need compensation for incident happened that night. Let me know what compensation you will be giving, or if it’s not in your hand then kindly provide the headoffice contact number or procedure to take legal action against the zoom car.

We regret the inconvenience caused to you. However, we understand your concert but we are unable to provide teh competition on this booking. Hence, we will ensure such errors will be minimized in the future. Request you to bear with us.

I have video proof that the damage was there before starting my trip.
Initially, charges are withdrawn and i got my fuel refund but again at night, i got a notification that there is rs6500/- outstanding amount in my zoom car account. Booking id#jps64pdba. Post multiple follow-ups i didn't get proper justification of the charges.

I am attaching the video i have taken before starting of the trip.in the first 5
Second, i have clearly displayed the damaged rear bumper in the video. Video captured time: 12-sep-2018 07:48 am.

Zoomcar send me recovery notice without giving proper justification for the damage charges.in the recovery notice, it was clearly written that if i didn't pay the damage charges zomcar will start legal procedures. Hence i have paid the charges just to avoid legal procedures. But i want my money back as the charges are invalid.

'i had not able to get my refund amount and when i talk with your customer care they are saying payment can not be transferred to the same account form which you have done the transactions you have to add another account detail... Is it??? Why i give another bank details?? I want my refund back in same account from which i had done transactions till now\nawaiting for your reply\n'

Then reply came:-
With reference to your mail, we understand your concern regarding the booking id: jps646ub4 and we apologize for the inconvenience caused. This is to inform you that imps transaction was cancelled due to technical error for the booking. Hence, the amount of rs 2769/- will be processed through neft. We request you to fill the details below and revert us. Request you to bear with us.

Account holders name:

Account number:

Ifsc code:

Bank name:

Branch name:

And i had given them details not once but twice but didn't get any reply

So i think we customer are # for claiming our refundable money
U know what your service is very very pathetic and i ll give this review to my friends and relatives and someone who needs zoomcar first i had given u 5star rating for your service while booking and maintaining car well but now i am giving you zero rating.

I am a regular user of pedl. Last week on 14th december morning i took a pedl ride to work, parked the cycle at the pedl station, locked the cycle but the trip would not end. After trying for sometime, i went to office and tried several times there. It still did not happen.

The same afternoon i went out of station for 6 days and when i am back the ride is still on!!! I can't believe it. I have been charged 3400 rs by now and its still not ending.

I have no idea what to do! There is no customer care number to reach out to, nowhere to report the issue. There is no way i am paying that amount for no fault of mine.

Cycle no. 3221461
Start date - 14 dec 10.44 am
Picked up from the stand near moghul awadhi restraurant hsr layout
Dropped at the station opposite hole in the wall cafe 25 minutes after that
End date - infinite!!!

I rented a zoomcar on december 2nd 18th for 10 days. During my trip car met an accident and i called customer care and said that front bumper is damaged, so i need roadside assistance. I was around 50kms away for kanyakumari but customer care said that you have to take care of the car on your own.
Finally i fixed it a bit on my own and drove it for next 3-4 days.
When i returned the car to kochi, they said after inspection that 4000/- will be charged for bumper damage and same was updated in app. Then they called me after 20 minutes of completing the return and said that we are changing the amount to 10000 but once repair is done the damage charge will be changed to actual. Finally when actual amount was not updated, i called customer care, who instead of resolving my concern, took local guy on call. I asked for either update of actual amount or justification of changing extra amount after return inspection. The local guy said that amount charged will be 10000/- and no justification will be provided.
So finally zoomcar said the local guy prevails and if he is saying that i have to pay 10000/- for front bumper damage of a ford aspire, customer care can do nothing.
So zoomcar turned out to be very similar to hiring a car from some local operator who can bully you and force you to pay as per his wish.

Booking id - jps64tqyx

Hi,
I tried to book through app but after the bank charges were deducted I got a message that the booking is failed. Tried to call the customer care numbers several times but could not contact any representative. Poor service and pathetic experience. Let me know the steps I should take now to get my money back.
Registered mob. [protected]
Email- [protected]@hotmail.com
Name- Himanu vig

Team, I made booking for zoom car for dec13, 2018.The booking was cancelled by zoom car at the last moment stating the reason the selected vehicle is not available and offered a downgraded vehicle.I refused to take downgraded vehicle and ask for cancellation.The booking was cancelled by zoomcar but no refund has been processed yet inspite of several reminders to customer care.They only say one thing wait for 24-48 hrs we will get back to you.Please review.

Attached is the snapshot for cancelled booking which contains the booking id as well.

I have booked a pedl having cycle no:- 3204792 on 21.12.2018. Used it for around 15 - 20 minute its wheel got jam and unable to move. So at last i decided to left that cycle by the side of road. Still i am unable to end trip. Its just near to pedl station. I am being charged for 3nd 02 minutes ride as well. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.

I booked zoomcar on 2nd december id : jps6fis8f. After we delievered back car zoomcar app showed it processed the refund but it still not reflecting on my card. It is been 20 days. As per zoomcar policy it takes at the most 7 days. No reply to email. If you call customer care the call ends after selecting few options. This is so irritating. No details like transaction id if they say they processed it.

I booked a figo and my booking id is jps6fzu59 for 120 free kms but i drove only 106kms and ended my trip. Next morning i received a mail that i have been charged rs.5532 for extra kilometres which zoomcar charged from my credit card. Stop this fraud. I have more people facing the same kind of problem. And together everyone is going a register a complaint in consumer forum for this kind o[censored]nethical scam from the customers.

I have booked zoomcar but shortly i did cancellation within same day as i cancelled my trip. My booking id jps6fozoc. I am waiting for my refund from last 10 days wherin in there app they have written that the payment is already done but it is not reflecting in my account. The booking was done on 7 dec and cancelled on same day. Usually the amount should be credited back in 10-15 days but i have not received the same.