Zoomcar Complaints & Reviews

My cycle no.3184451
I started trip 6.04, from my company to room, when i'm reach there and trying to end trip from 6.18 pm, but it is enable to end trip, i'm trying many times to end trip, but not possible to end trip, right i'm also trying to end trip but it shows sending you request
Please do the needful, as soon as possible
And please refund my money

Dear sir / mam,
I had booked a pedl cycle no 103036, me and my friend booked at the same time and we dropped at the same place but my trip doesn't seem to end. I have tried to end it for about one hour but its the same. The charges are still going, it has not stopped yet. So please look into it, my amount is been added without stop. Please resolve my issue asap.

Hello,

This is with reference to my self drive completed trip id no : jps64e8td dated 27th october at lucknow.

Kindly refer to my detailed calls with your customer service executive –on 27th october and further with gajendra on 7th nov, 2018.

For order of good sake ; let me write down the entire case properly; it is to be noted that i have been a regular zoom car customer and have been part of supermilers club post verification of my driving license and kyc.

I booked a zoom car from the app at lucknow for 26th october pick up from your lucknow site at 8:30 am and return on 27th october at 1:30 pm (Had extended the trip by 4 hours after payment) entire amount was paid in full and i took the car from your site. Maruti swift car (Dl1na1938) was very old, in bad condition and multiple dents and scratches all over – which was mentioned in the app as well while receiving the car. The front bumper was clearly visibly to be repaired with stitch marks and scratches, i had informed the same to the person while taking the car and have the video as well with me.

On 27th october, while driving the right side of the front bumper came off on its own (Without any accident), as a good customer i immediately called up the customer service helpline to inform that the car bumper has come off – you may refer to the recordings with customer service dated 27.10.18. I was advised to get it repaired and present the bill – i got the same repaired by paying rs. 350/- in cash (Pictures already shared via zoom app) and returned the car at lucknow site on 27th october. After reaching the site i realised that no one from zoom car is available to collect the car – i then called up the local site in-charge at [protected] to submit the car – he said he is outside and would take one hour to reach – also he said as per latest policy car can be submitted and locked through app and there is no need for him to be present.

I then completed the formalities on the app after taking km and fuel level picture and completed the booking. The booking was closed and there was nil outstanding shown in the app. Suddenly i saw on the app that there is a 10000 rs outstanding in the system against the same booking which was already completed and closed. I again spoke to customer care executive – the same lady who spoke to me in the morning to inform about this error – she asked me to submit the pictures of repair and same would be resolved.

I did the same – after that i have got a legal notice email stating that car is excess driven hence i need to pay – post that on 7th nov, gajendra spoke to me for about 45 minutes and assured me that things would be sorted and resolved. Yesterday again i got a threatening legal notice from zoom car.

Kindly note that i have also complained in the national consumer helpline vide docket no – 1004199 today 12.12.2018 and informed them about this harassment and false claim of rs.10, 0000/

I would expect this to be immediately resolved and in case if any damage claim is being asked for – same needs to be checked by your own site people and not me.


Thanks

Anirudh

Hi team,

I booked a cycle 3220696 stationed at my office location & used it for around 10 minutes, but unable to end trip from last one hour. I am being charged for 3rd 30 minutes ride as well. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.

Cycle number-3220696
Name - ashish
Area - dlf 1 new town kolkata

Hi team,

I booked a cycle 3214292 stationed near home stand & used it for around 5 minutes, but unable to end trip stating parking is full and end trip at some other station. I can not park it to other location as it is not near to my destination. The trip was not auto ended and i was charged extra 5 rs for this trip. Kindly have look on issue and help resolving on priority.

Date - 30 nov2018

Mob#[protected]

Hi team,

I booked a cycle 3211570 stationed near home stand & used it for around 5 minutes, but unable to end trip stating parking is full and end trip at some other station. I can not park it to other location as it is not near to my destination. The trip was not auto ended and i was charged extra 5 rs for this trip. Kindly have look on issue and help resolving on priority.

Date - 4 dec 2018

Mob#[protected]

Dear team,

I have recently made a booking with zoom car on 24th november with booking id: jps6f7pzs to travel from hydrabad to srisaliam.

Around 120 kms after starting, near konetipuram toll on the highway, our car has stopped around 12 pm. Despite repeated calls to customer care, there was no quick response. We were kept on hold for hours and hours together.

1. We were not provided another vehicle so that we can continue our journey
2. We were not allowed to leave the vehicle, so we waited till 6 pm guarding the vehicle for around 6 hours till the tow vehicle came. With much difficulty we reached destination in the late night by traveling through the dangerous place of nallamala forest.
3. We were not provided with a free taxi service which was promised in the morning to us by customer care.
4. The entire trip to srisailam got spoiled due to the car failure and lack of any immediate response from the team.

Instead of providing full refund on the amount paid which is rs. 7179, which i have requested earlier zoom car team is daily threatening us to pay the amount of rs 10000.

The car stopped because of the issue with the clutch plate. Clutch plates are to be serviced or changed after the car travels around 25000 kms, we were given a car which has travelled 26434 kms. The issue didn’t occur because of the 148 kms travelled by us. It has occurred because of the 26434 kms travelled by somebody before us. So, we are no way responsible for the breakdown of the car. We have consulted a mechanic to understand the problem. He informed us that the car was not serviced for a long time and that’s the reason the problem occurred.

There was no assistance from zoom car and we waited for more than 6 hours to safeguard the car. Zoom car kept my family in risk in the middle of the highway by their delayed response. But we waited till the tow vehicle comes, to protect their car. You compromised the safety of the customers’ lives with your delayed response and now instead of providing refund, zoom car is charging us for no mistake of ours. Despite that, they are threatening us for paying extra amount for no mistake of ours.

Thank god, it stopped before we entered the forest area, if it had stopped in the middle of the forest, my family’s lives would have been under risk because of the poorly serviced car given to us by zoom car.

So, it will be great if you can help us to get out of this.

Thank you so much

If you need more details, you can contact me on: [protected] (Or) pvn. [protected]@gmail.com

I was charged rs.690/- for a pedl cycle ride in kolkata due to pedl technical issue.
When i contacted the customer support via email. They promised me that once i pay the amount and book another ride, this amount will be refunded back to me. I have email proofs.
But, now nobody is responding to the emails from customer support. And i haven't got any refund till date.
Date of issue: 27 september 2018
Cycle no. : 3174886
Email subject line : re: [case:1019226] (Query related to pedl - i am unable to end my trip)

Hello,
I had booked a cycle today (4-dec) around 11am. When i tried ending trip after reaching destination (Where other cycle are already parked). It shows my unable to end trip.
My book cycle id is : 3178328

Worst thing about zoom (Pedl) their is no customer support on their app and website for cycle.
Still they are charging (Continous as 3 rs for every 10 mins) for their failures.
Please help me ending this trip and charge this trip for what is was used. I. E. 3 rs only (As i drive only dot 8 mins)

Hello,
I had booked a pedl cycle[protected] at around 8 am, today (4 dec 18). After using it, i parked it at a designated parking station. Locked the cycle. And tried to end the trip on the app. However even after trying multiple times and for more than 10 minutes, it did not end the trip. I had to rush somewhere urgently hence could not wait and troubleshoot the issue at the time.
I have already sent an email to [protected]@zoomcar.com at around 8.30 am, however i have not received any reply from that or any resolution to this problem.
Please end this trip at your end and excuse me from getting charged a hefty amount until the trip ends.

Hello, this ia extremely urgent. I am using pedl service in Karve Nagar, Pune. My cycle number is 3164577.. I unclocked the cycle and my trip started since evening 6.00 pm. When I complete my trip then I tried ending the trip but im unable to end the trip. Please help this is urgent. It been 2.30 hrs unable to end the trip. Please end the trip and refund my money back. And the most annoying fact is you dont have an instant helpline number service, in such discrepancies and emergency situations.
I request you to immeadiately end the trip and refund my money back.

Cycle no-3169325.. I am unable to end my trip from last 1.30hour.. I was used cycle for 1.30 hrs and i have already pay for it using paytm wallet... Now on zoom app showing my live trip with 2 hr and cost trip 40 and still increases trip time and trip cost on zoom car app.. And whenever i am trying to end trip.. Invalid action is written on screen.. Plz resolve it.. As soon as possible

I have parked the cycle on the pedal station and google maps also show the same, but everytime i am trying to end the trip it says " lock you bike within a pedl station to end your trip.

Very bad experience with you guys, please end the trip and dare you not charge me for this very bad experience.

Worst thing is you dont have a customer care number who can atleast help as a courtesy.

I have booked the i20 from[protected] pm to[protected] am with 680 km including fuel (Booking id jps646uvq) in ahmedabad.

I have a big objection with the fuel refund amount. I have reached the location for pick the car 1 hr earlier and i have seen that there is very less fuel available in the car so i contact the person and asked him to fill the fuel because i have to go 680km. He said no we can't do it and give me some reasons and said you just fill the fuel and upload the bill you will get the refund. So i have filled 3000 rs fuel because i don't know how much fuel i need for 680km. And its quite obvious because i am with my family so i can't take the risk for that as well as i am not a mathematical professor so that i can calculate the exact amount.

Yesterday i got the message from your end that you will get me only around 1700rs as fuel refund. (Strange!!) if i already paid with fuel then how can you cut the fuel rs from the refund? It is not acceptable at all.

Now let me tell you your ridiculous policy. Same day same kind of booking done by one of my friend with the same km and same rs fuel we filled in the car. He even drives less km to compare to me but still, he gets the full refund. Ha ha ha. Is this some kind of joke you guys doing here.

The bottom line is i paid 3000 rs for additional fuel because you guys do not provide me a car with fuel. So it's your responsibility and i want my whole 3000rs refund that's it. I can't take only 1700 rs.

Cycle no 1: 3246092 cycle no2: 100141.. Complaint about zoom car pedl service.. I and my husband used 2 cycles on 1st dec & we locked bicycle in front of big bazaar kundalahalli gate. When we try to unlock to drop the cycles in available station, it's not getting unlocked for both o[censored]s. It's says "invalid action, you cannot unlock" for past 2 days and also unable to end the trip.. Fare is keep on increasing but we used only 1.5 hours. We found one customer care number but where there is no option to speak with the customer care executive and also written multiple emails and we are getting only automated replies which is irrelevant to the issue we are facing. This is very bad customer service experience.. Please stop the 2 trips and acknowledge asap.. Someone please contact..

Hi team,

I have done my trip around 10 minutes after that i parked the cycle in pedl station, but the trip is not getting ended. No response is coming from the app. Saying that request time out.

Tried parking in other pedl station. But still the same issue is persisting. Faced the same issue last week but after 20 to minutes the trip got ended.

This time the trip is not getting ended at all. So...

Cycle no 1: 3246092 cycle no2: 100141.. Complaint about zoom car pedl service.. I and my wife used 2 cycles on 1st dec & we locked bicycle in front of big bazaar kundalahalli gate. When we try to unlock to drop the cycles in available station, it's not getting unlocked for both o[censored]s. It's says "invalid action, you cannot unlock" for past 2 days and also unable to end the trip.. Fare is keep on increasing but we used only 1.5 hours. We found one customer care number but where there is no option to speak with the customer care executive and also written multiple emails and we are getting only automated replies which is irrelevant to the issue we are facing. This is very bad customer service experience.. Please stop the 2 trips and acknowledge asap.. Someone please contact..

I booked my first zoomcar for vashi, but the pick up location changed to kharghar after i made the payment. I am now forced to cancel this and then i changed it to my hotel in itc maratha which the system accepted but then again the pick up location changed to airport.

I was charged twice for a total of 1800 rs for a cancellation fee. This is unfair.

Booking cancelled : jps6fji5y
Booking cancelled : jps6fjjct

Trip not ending for cycle 3235500. I have been trying for last 20 minutes.
Though the pedl station is completely free. It still says the parking is full. It is so terrible. Can some one please help. I could not even find the email id. I also tried contact [protected]@zoomcar.com. There also it was an autogenerated email.
My mobile number is [protected]. And i have parked the cycle at embassy golf links, koramangal bangalore

Sir, i've booked pedl cycle (Cycle no:102133) on dec 2, 2018 at 10:28 pm from westend mall aundh, pune. But lock got stuck and ride started i tried to end the ride but it didn't work for me. I also mailed customer support to end this ride. But d'dn't get any reply.
Very disappointed. Not even a proper help or customer care provided to ask for help