Zoomcar Complaints & Reviews

I took a cycle from near by station cycle no 3199517. I have locked it but my teip has not ended. I have tried to end many times but it is not working just showing time out. Please end the trip as soon as possible. I have tried many locations but the trip is not ending all it shows me is time out. The billing is increasing and cannot find any clue. Please look into it asap
Cycle no is 3199517

Hi I started my pedl service at 6:46PM today (06/22/2018) with cycle no:- 3167761 after completing my trip at 7PM, I am not able to end trip I tried at 2-3 pedl parking station but could not able to end trip resolved the issue on priority I am totally fed up and frustrated with services.
Its now9:40 pm still I am not able to end trip please please help me... I am very panic I totally frustrated my family is waiting for me at home I am not able to end trip there is no customer care no also to contact you don't offer such horrible service to poor people
Sachin sonawane

Cycle : 3201439
Place : Wipro Park, Koramangala Bangalore

After using cycle for 5-10 mins, parked it in wipro park koramangala Bangalore station.
The amount was just 3-5 rs that time.
When tried to end trip, the bicycle was not ending the trip . Also manually the it was not getting locked.
Spent my 30mins of valuable time fighting with cycle to lock.

Lock the bicyle and refund my extra deducted amount to my paytm.
Basavaraj K

A bill amount of 1218 as been generated for 3 days in pedl whereas I used it just for 3 mins. When my trip was done I could not end my trip in app due to which a bill with a huge amount has been generated. Amount of 36 rupees has been already debited from my PayTm account and now they want me to pay 1182 more. The cycle number is 3172486. I took it from shapoorji 3rd Dec and ended the trip there itself. And today i.e on 6th Dec I get a message saying that my trip has ended whereas I had been trying to end the trip all these days. The app doesn't even have a contact number or mail address so that I can complain then and there itself. This forum is the last resort I had to complaint about this scamster application.

Booking i'd jps6fc7wt

Everything will be fine in the first booking itself but they will make you fall in a trap after that... I[censored] don't believe my words check their reviews on google,
They will provide you with damaged, uncleaned cars and then when you will mark them in your pickup checklist, these people will delete it from the system and will charge immensely beyond your concern!!
When you will start to ask them questions then they will threat you with company rules and regulations for making the payment within 5 days... I don't know what is the purpose of giving a fake name for car rentals instead of something else they are doing every day...
They charge me charged me almost 9000/- for driver's door lock which was being damaged earlier... Even after posting pictures of the same thing in their pickup checklist they are simply ignoring it now!!
Note:- @zoomcar
Don't judge everyone in the same scale as some people r using your service only for emergency case and they know how to take care of a car and it's accessories,... I have 3cars and 4bikes btw!!

Will never ever recommend anyone...!!

I have been called multiple time to make payment and they are sending me recovery notice i have explained then clearly that it is not been done in my booking i have dropped the car at the location at 1:00 pm on 27th oct 2018 when i have end the booking i have clearly checked everything and ended it after a day i received a notification on my zoomcar app that i have been charged for accidental charges when i asked them for clarification they are sending me damage pictures of the car which is not vaild i have asked them why was it not checked at the time of deliver or immediately notify me they have no answer.

They are charging me 10000 /-rs for front bumper damage

Hi annepogu,

Greetings from zoomcar!

Thank you for writing in.

With reference to your mail regarding booking id jps644pg3, we apologize for the inconvenience caused to you. However, we request you to kindly share the properties (Date and time) of the shared images, so we can check the same and assist you further. Hence, we request you to understand and co-operate on the same.

Feel free to contact us for further queries.

Regards,
Rekha
Team zoomcar

Above email is been sent by them and below email is my response

Hello team,

This is purely harassment against me as i have already stated that accident is not done when i picked it or dropped off...

1. Please share the picture with exact date and time when i dropped the car.

2. I have already sent you pictures of the car with date and time and i dropped the car at 12:30 pm oct 27 2018 please provide the same details i will surely make a payment

3. When i dropped the car i completely made a pure investigation and dropped it without any damage

On 4th december i had booked a mahindra scorpio from zoomcar to visit a hill station. We had checked the car completely before starting the trip and the car seemed to be in good condition as it looked. We drove till the top of the hill station without any issue. We even drove down the hill station. But while returning from destination in the middle of the highway the car's brake had failed due to irrisponsible complany's duty of not maintaining the car and no proper servicing and checking the engine of the car.
I had luckily noticed some change in the braking of the brakes and by not any risk had stopped by the side of road.
It was our luck that the brake did not stop working in middle of the ghat orelse i could have lost the control and we 7 humans might have even fall from the hill.
This irrisponsibility of non-maintainance of the car and its parts would have become the reason of death of 7 humans. Our life was risked and whole trip and time had spoilt due to this mistake of the company. After their mistske, they dint even provide us with any proper help of getting a vehicle with a driver or any taxi to go back home. More over they kept us waiting for more than 4 and half hours in middle of the highway with no help.

Hello team,

I've subscribed for monthly package for zoom pedl service but zoom pedl cycle is not available at eon kharadi past 2 days. Let me know when the cycle will be available for use. This is 3rd day i'm not able to find cycle near kharadi eon it part front gate. Kindly refund the subscription amount if there is no more service provided in kharadi eon it park

Dear sir. Madam, yesterday i started the ride for the cycle no. 3194764 and ended my ride after 26 mins. I locked the cycle and tired to end the trip, but it did not ended, i tried for next one hour; but it was not ended. Today when i checked still it is showing trip is not ended, please end the trip asap, when i completed the ride only rs 9 showed, but today it is showing bigger amount. Also all the rs40 deducted from my account, so please return or credit the remaining amount to my account.
Thank you

Im k. Goutham.

User id/paytm id: [protected]

Charged amount:258+36

Cycle no:3252253

On nov 29 2018 @ 7:43pm infront of marigold complex i have taken the pedl and end the trip at a station by 8:00pm, but it didn't ended the trip as it continued over night and charged me for the same. I have raised the complaint and its showing me that refund is initiated, but still i didn't get any refund. Below is the screenshot of the report kindly check and refund the amount.

Hello,
I had booked a cycle on (4-dec) around 7:02pm. When i tried ending trip after reaching destination (Where other cycle are already parked). It shows my unable to end trip.
My book cycle id is : 3185563

Worst thing about zoom (Pedl) their is no customer support on their app and website for cycle.
Still they are charging (Continous as 3 rs for every 10 mins) for their failures.
Please help me ending this trip and charge this trip for what is was used. I. E. 3 rs only (As i drive only dot 9 mins)... And cycle condition was also very bad, one break was not there and chain is also removed.

Dear Sir / Mam,
I had booked a pedl cycle no 103036, me and my friend booked at the same time and we dropped at the same place but my trip doesn't seem to end. I have tried to end it for about one hour but its the same. The charges are still going, it has not stopped yet. It has reached about 200inr by now. So please look into it, my amount is been added without stop. Please resolve my issue ASAP.
Name - Thimmanna A S
Cycle no - 103036

My cycle no.3184451
I started trip 6.04, from my company to room, when i'm reach there and trying to end trip from 6.18 pm, but it is enable to end trip, i'm trying many times to end trip, but not possible to end trip, right i'm also trying to end trip but it shows sending you request
Please do the needful, as soon as possible
And please refund my money

Dear sir / mam,
I had booked a pedl cycle no 103036, me and my friend booked at the same time and we dropped at the same place but my trip doesn't seem to end. I have tried to end it for about one hour but its the same. The charges are still going, it has not stopped yet. So please look into it, my amount is been added without stop. Please resolve my issue asap.

Hello,

This is with reference to my self drive completed trip id no : jps64e8td dated 27th october at lucknow.

Kindly refer to my detailed calls with your customer service executive –on 27th october and further with gajendra on 7th nov, 2018.

For order of good sake ; let me write down the entire case properly; it is to be noted that i have been a regular zoom car customer and have been part of supermilers club post verification of my driving license and kyc.

I booked a zoom car from the app at lucknow for 26th october pick up from your lucknow site at 8:30 am and return on 27th october at 1:30 pm (Had extended the trip by 4 hours after payment) entire amount was paid in full and i took the car from your site. Maruti swift car (Dl1na1938) was very old, in bad condition and multiple dents and scratches all over – which was mentioned in the app as well while receiving the car. The front bumper was clearly visibly to be repaired with stitch marks and scratches, i had informed the same to the person while taking the car and have the video as well with me.

On 27th october, while driving the right side of the front bumper came off on its own (Without any accident), as a good customer i immediately called up the customer service helpline to inform that the car bumper has come off – you may refer to the recordings with customer service dated 27.10.18. I was advised to get it repaired and present the bill – i got the same repaired by paying rs. 350/- in cash (Pictures already shared via zoom app) and returned the car at lucknow site on 27th october. After reaching the site i realised that no one from zoom car is available to collect the car – i then called up the local site in-charge at [protected] to submit the car – he said he is outside and would take one hour to reach – also he said as per latest policy car can be submitted and locked through app and there is no need for him to be present.

I then completed the formalities on the app after taking km and fuel level picture and completed the booking. The booking was closed and there was nil outstanding shown in the app. Suddenly i saw on the app that there is a 10000 rs outstanding in the system against the same booking which was already completed and closed. I again spoke to customer care executive – the same lady who spoke to me in the morning to inform about this error – she asked me to submit the pictures of repair and same would be resolved.

I did the same – after that i have got a legal notice email stating that car is excess driven hence i need to pay – post that on 7th nov, gajendra spoke to me for about 45 minutes and assured me that things would be sorted and resolved. Yesterday again i got a threatening legal notice from zoom car.

Kindly note that i have also complained in the national consumer helpline vide docket no – 1004199 today 12.12.2018 and informed them about this harassment and false claim of rs.10, 0000/

I would expect this to be immediately resolved and in case if any damage claim is being asked for – same needs to be checked by your own site people and not me.


Thanks

Anirudh

Hi team,

I booked a cycle 3220696 stationed at my office location & used it for around 10 minutes, but unable to end trip from last one hour. I am being charged for 3rd 30 minutes ride as well. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.

Cycle number-3220696
Name - ashish
Area - dlf 1 new town kolkata

Hi team,

I booked a cycle 3214292 stationed near home stand & used it for around 5 minutes, but unable to end trip stating parking is full and end trip at some other station. I can not park it to other location as it is not near to my destination. The trip was not auto ended and i was charged extra 5 rs for this trip. Kindly have look on issue and help resolving on priority.

Date - 30 nov2018

Mob#[protected]

Hi team,

I booked a cycle 3211570 stationed near home stand & used it for around 5 minutes, but unable to end trip stating parking is full and end trip at some other station. I can not park it to other location as it is not near to my destination. The trip was not auto ended and i was charged extra 5 rs for this trip. Kindly have look on issue and help resolving on priority.

Date - 4 dec 2018

Mob#[protected]

Dear team,

I have recently made a booking with zoom car on 24th november with booking id: jps6f7pzs to travel from hydrabad to srisaliam.

Around 120 kms after starting, near konetipuram toll on the highway, our car has stopped around 12 pm. Despite repeated calls to customer care, there was no quick response. We were kept on hold for hours and hours together.

1. We were not provided another vehicle so that we can continue our journey
2. We were not allowed to leave the vehicle, so we waited till 6 pm guarding the vehicle for around 6 hours till the tow vehicle came. With much difficulty we reached destination in the late night by traveling through the dangerous place of nallamala forest.
3. We were not provided with a free taxi service which was promised in the morning to us by customer care.
4. The entire trip to srisailam got spoiled due to the car failure and lack of any immediate response from the team.

Instead of providing full refund on the amount paid which is rs. 7179, which i have requested earlier zoom car team is daily threatening us to pay the amount of rs 10000.

The car stopped because of the issue with the clutch plate. Clutch plates are to be serviced or changed after the car travels around 25000 kms, we were given a car which has travelled 26434 kms. The issue didn’t occur because of the 148 kms travelled by us. It has occurred because of the 26434 kms travelled by somebody before us. So, we are no way responsible for the breakdown of the car. We have consulted a mechanic to understand the problem. He informed us that the car was not serviced for a long time and that’s the reason the problem occurred.

There was no assistance from zoom car and we waited for more than 6 hours to safeguard the car. Zoom car kept my family in risk in the middle of the highway by their delayed response. But we waited till the tow vehicle comes, to protect their car. You compromised the safety of the customers’ lives with your delayed response and now instead of providing refund, zoom car is charging us for no mistake of ours. Despite that, they are threatening us for paying extra amount for no mistake of ours.

Thank god, it stopped before we entered the forest area, if it had stopped in the middle of the forest, my family’s lives would have been under risk because of the poorly serviced car given to us by zoom car.

So, it will be great if you can help us to get out of this.

Thank you so much

If you need more details, you can contact me on: [protected] (Or) pvn. [protected]@gmail.com

I was charged rs.690/- for a pedl cycle ride in kolkata due to pedl technical issue.
When i contacted the customer support via email. They promised me that once i pay the amount and book another ride, this amount will be refunded back to me. I have email proofs.
But, now nobody is responding to the emails from customer support. And i haven't got any refund till date.
Date of issue: 27 september 2018
Cycle no. : 3174886
Email subject line : re: [case:1019226] (Query related to pedl - i am unable to end my trip)