Zoomcar Complaints & Reviews

I already locked cycle at the station but when i tap on end trip it wont end i just waited for 20 min i already completed the trip under 10 min but why i was charged more for your disgusting app network error. I was trying to end but it just shows timeout i mean wtf no helplin no no nothing. I want my money back and this is not for one time it happened me twice. Please refund money....

Car was issued on 10am returned within 45mins b'coz of issues with break. Had a word with zoomcar executive they said lock the car and ride will be cancelled and refund will be initiated.

But truth was no refund was initiated no trip got cancelled car not even reached 1km from the picked up area.

Zoomcar did well, to give all the execuses to the customer and this # service.

Customer name: anant...

Zoom car
I booked a baleno vehicle thru zoomcar.com for travel on from 21st nov till 24th nov. Booking was done for pickup from airport and drop at airport as per the illustration given by them during the booking process.


After making the payment i got a message with a booking confirmation and the pickup point was mentioned as domlur. From oman i wrote to them 3-4 times asking for a clarification as i have...

My zoomcar account has been blacklisted for no reason. I have tried to reach zoomcar on many occasions but there is no response from zoomcar. There is no direct way to talk to a customer executive. I have written complaints from the app too but yet no response. Due to this i'm unable to make any further bookings. Please see to my problem as try solving it as soon as possible. Thank you....

Hello,
This complaint is in regards to a zoomcar centre in ahmedabad, gujarat, which is located in an open land without any proper facilities and the cars are always covered in dust and dirt. This zoomcar point is either illegal or inappropriate as per the standards required. It’s a request to please check upon this issue. The address of the centre is most probably the surdhara circle ahmedabad....

I took pedl cycle from kharadi bypass
But as soon as i started riding i realize that cycle is too bad condition to ride
So i left that bicycle near radisson blu and lock it
But since then i am unable to end the trip
And 3rs is being charge for every ten mins from my paytm balance.
I request you to kindly end my trip and refund extra amount being charge
My cycle no is 102098

Regards...

Today at 5 pm, 24 oct 2018, i booked the pedle cycle no 3216341 from pedle station at aston service apartment, hsr layout sector 1 bangalore and dropped the cycle at nift college pedle station at 5.30 pm.
But i am not able to lock the cycle to end trip. Trip is still continue because of this issue and money is getting deducted from paytm wallet.

Please end trip asap and refund the extra amount charged from me....

Dear sir,

In regards to damage clause, zoom car is charging a ridiculous cost of rs.[protected] refund amount +1000 cash) for a small dent, while their website claims, that car is been 100% insured and need not worry about the damages and then they charge damage expense, every customer is charged for insurance, why are they charging a damage expense., since the car is insured the company should first get estimate, claim an...

I have booked a car on 20th November, 2018 from Banglaore. Booking id: JPS649CHO. Timing was 8am to 8 pm. I have paid Rs.[protected] is deposit, 1100 is the discounted tariff ). Since I knew there will be delay I extended for 2 hrs by paying Rs.241. Money also debited from bank and it was visible in Zoom car app.

After 8pm it was displaying delay message in the app. I end my trip at 9.30 pm.Then came message that Rs.631 will...

Its urgent i booked cycle no. 3219680 and not able to end trip at the parking station. The bicycle is still at psrking dtation. Ur software is to slow that had to wait but still unable to end trip. On force stop my trip was ended but my complaint is open due to which my whole monthly pack is going waste. Either refund my whole money or reslove the issue. Also tell me ur consumer no. I dont know what to do....

I am here to inform you that i am very dissatisfied with the service and how i was trapped for this unfair charges recovery.. I called and asked customer care a week ago 2 generally that i had a pending amount of previous trip for which i had made several complaints but it has not been resolved and i want to do a new booking am i able to do it..? Would that create any problem for me.. He said no. That is completely different.. You can go...

This post is about the horrible and completely unacceptable pathetic service offered by zoomcar in the midst of an emergency to us on 21st november 2018. We were ruthlessly made to wait for 9 hours on a ghat highway with no assistance offered.

We are a bunch of engineering students from iit bombay and had booked a red scorpio mh-14-fc-4108 with the booking id 'jps649t5f' for a 240 km package from 7am to 7pm. We picked up the...

I hired a car on 20th nov 2018 from delhi, just wanted to let you know that the car was in a bad condition or i should say pathetic condition, wiper blades were not working and your executive told us to get it fixed from a service centre on our own and zoom car will reimburse and when we said that we will pay extra but please privide us with better car then we were told this is the only option we have and we asked her if we cancel the booking...

I had made several complaints regarding this from the day of booking itself and even requested many calls or assistance but nothing had been done.. Your team totally ignored everything.. These are all fake charges.. The boy who was there at the time of drop off, he filled everything on the mobile application on his own.. I was ready to pay for the extra kms..
I am still ready to pay for it.. As it is a genuine charge.. But cleaning...

When i had taken the car, the zoom car executive had checklisted the car and asked us to leave. And after dropping the car, the zoomcar executive had not told us about the missing of jacky in the car. I had even got a message around 03:05 am in the midnight informing that there are no outstanding amount. And in the morning after 10 am i got a message stating that the outstanding amount is 3, 000. This is completely unfair. I want to complaint...

I ended trip within pedl station where i was charged 1rupee. After few hours i received message i did not end trip within pedl station, and my trip was not ended so i was charged rs 4. And then i ended the trip from my office whereas my cycle is in my complex. How was i able to end the trip this time it was a pedl station i can see that was actually the main station in shapoorji near the gate.
I would like a refund. Also we need notification...

I tried to book a pedl cycle from IISC campus, but was not able to do it as the Zoom car app showed that the cycle is punctured. Later after 1.5 hrs I got a message saying that my free minutes for the day are over and Rs 6 is charged for the cycle usage. This cannot happen as the trip should not start for a damaged cycle. Even if it started, it should automatically end as the cycle was never unlocked. Kindly resolve it....

I had transferred funds to zoomcar account on 22 oct to avail the car service. But i changed my mind. After chasing multiple time to zoomcar. They are saying they did not received any funds. I have confirmed with the bank and bank confirmed that funds are transferred.
Company is making fool and

Reference # vt182550061003710000048
Contact # [protected]

Haresh.....

Hi
I booked a cycle no: 3163574 at NIFT college around 5:50 p.m. And I used for 8minutes, but I am unable to lock the cycle when i reached pedal station at agara loction. I was charged 48 rupees from my account. Could you please assist in ending the trip. Kindly look into the issue and help in resolving on priority.

Cycle.No: 3163574
City: Bangalore
Email: [protected]@gmail.com
Contact: [protected]...

Today morning 21.11.2018 I have started my Zoomcar pedal trip at 9.02 am and it was started and unable to unlcock.Tried to unlock and end trip for more than 10 min ..its not happening and same time its showing "some thing went wrong error", And that time only i requested for refund Open complaint ..Unable to end trip.and even after several times i tried to end trip it was in same stage.and now i received statement from paytm that need to...