Zoomcar Complaints & Reviews

Hi team,

I booked a cycle 3211570 stationed near home stand & used it for around 5 minutes, but unable to end trip stating parking is full and end trip at some other station. I can not park it to other location as it is not near to my destination. The trip was not auto ended and i was charged extra 5 rs for this trip. Kindly have look on issue and help resolving on priority.

Date - 4 dec 2018

Mob#[protected]...

Dear team,

I have recently made a booking with zoom car on 24th november with booking id: jps6f7pzs to travel from hydrabad to srisaliam.

Around 120 kms after starting, near konetipuram toll on the highway, our car has stopped around 12 pm. Despite repeated calls to customer care, there was no quick response. We were kept on hold for hours and hours together.

1. We were not provided another...

I was charged rs.690/- for a pedl cycle ride in kolkata due to pedl technical issue.
When i contacted the customer support via email. They promised me that once i pay the amount and book another ride, this amount will be refunded back to me. I have email proofs.
But, now nobody is responding to the emails from customer support. And i haven't got any refund till date.
Date of issue: 27 september 2018
Cycle no....

Hello,
I had booked a cycle today (4-dec) around 11am. When i tried ending trip after reaching destination (Where other cycle are already parked). It shows my unable to end trip.
My book cycle id is : 3178328

Worst thing about zoom (Pedl) their is no customer support on their app and website for cycle.
Still they are charging (Continous as 3 rs for every 10 mins) for their failures.
Please help...

Hello,
I had booked a pedl cycle[protected] at around 8 am, today (4 dec 18). After using it, i parked it at a designated parking station. Locked the cycle. And tried to end the trip on the app. However even after trying multiple times and for more than 10 minutes, it did not end the trip. I had to rush somewhere urgently hence could not wait and troubleshoot the issue at the time.
I have already sent an email to [protected]@zoomcar.com...

Hello, this ia extremely urgent. I am using pedl service in Karve Nagar, Pune. My cycle number is 3164577.. I unclocked the cycle and my trip started since evening 6.00 pm. When I complete my trip then I tried ending the trip but im unable to end the trip. Please help this is urgent. It been 2.30 hrs unable to end the trip. Please end the trip and refund my money back. And the most annoying fact is you dont have an instant helpline number...

Cycle no-3169325.. I am unable to end my trip from last 1.30hour.. I was used cycle for 1.30 hrs and i have already pay for it using paytm wallet... Now on zoom app showing my live trip with 2 hr and cost trip 40 and still increases trip time and trip cost on zoom car app.. And whenever i am trying to end trip.. Invalid action is written on screen.. Plz resolve it.. As soon as possible...

I have parked the cycle on the pedal station and google maps also show the same, but everytime i am trying to end the trip it says " lock you bike within a pedl station to end your trip.

Very bad experience with you guys, please end the trip and dare you not charge me for this very bad experience.

Worst thing is you dont have a customer care number who can atleast help as a courtesy....

I have booked the i20 from[protected] pm to[protected] am with 680 km including fuel (Booking id jps646uvq) in ahmedabad.

I have a big objection with the fuel refund amount. I have reached the location for pick the car 1 hr earlier and i have seen that there is very less fuel available in the car so i contact the person and asked him to fill the fuel because i have to go 680km. He said no we can't do it and give me some...

Cycle no 1: 3246092 cycle no2: 100141.. Complaint about zoom car pedl service.. I and my husband used 2 cycles on 1st dec & we locked bicycle in front of big bazaar kundalahalli gate. When we try to unlock to drop the cycles in available station, it's not getting unlocked for both o[censored]s. It's says "invalid action, you cannot unlock" for past 2 days and also unable to end the trip.. Fare is keep on increasing but we used only 1.5 hours. We...

Hi team,

I have done my trip around 10 minutes after that i parked the cycle in pedl station, but the trip is not getting ended. No response is coming from the app. Saying that request time out.

Tried parking in other pedl station. But still the same issue is persisting. Faced the same issue last week but after 20 to minutes the trip got ended.

This time the trip is not getting ended at all. So...

Cycle no 1: 3246092 cycle no2: 100141.. Complaint about zoom car pedl service.. I and my wife used 2 cycles on 1st dec & we locked bicycle in front of big bazaar kundalahalli gate. When we try to unlock to drop the cycles in available station, it's not getting unlocked for both o[censored]s. It's says "invalid action, you cannot unlock" for past 2 days and also unable to end the trip.. Fare is keep on increasing but we used only 1.5 hours. We found...

I booked my first zoomcar for vashi, but the pick up location changed to kharghar after i made the payment. I am now forced to cancel this and then i changed it to my hotel in itc maratha which the system accepted but then again the pick up location changed to airport.

I was charged twice for a total of 1800 rs for a cancellation fee. This is unfair.

Booking cancelled : jps6fji5y
Booking cancelled :...

Trip not ending for cycle 3235500. I have been trying for last 20 minutes.
Though the pedl station is completely free. It still says the parking is full. It is so terrible. Can some one please help. I could not even find the email id. I also tried contact [protected]@zoomcar.com. There also it was an autogenerated email.
My mobile number is [protected]. And i have parked the cycle at embassy golf links, koramangal bangalore...

Sir, i've booked pedl cycle (Cycle no:102133) on dec 2, 2018 at 10:28 pm from westend mall aundh, pune. But lock got stuck and ride started i tried to end the ride but it didn't work for me. I also mailed customer support to end this ride. But d'dn't get any reply.
Very disappointed. Not even a proper help or customer care provided to ask for help...

I have tried unlocking the cycle, registered no [protected]. Cycle does'nt got unlock. So i have not used the cycle. I tried starting trip around 8.15 pm. Suddenly at around 10.30 i have received msg that from paytm rs 36 got charged. From that time i opened zoom car app and tried ending trip. Its showing cycle no 3223942. But i m not able to end trip. Plz end trip immediately and return my money. Paytm wallet linked is [protected]. There is...

I started with cycle 3187568. I kept in an empty parking slot. It has been more than 2 hours. The trip is not getting ended and showing parking full. Also going on deducting money. I have tried every possible pedl station near by, no where i was able to end my trip and wasted over an hour on road. And there is no number or person to contact in such scenarios.

Please refund my money and end the trip immediately....

This is regarding zoomcar booking id-jps64n0rc
I booked the car on 16th of november and was a 4 hour trip... After i discovered that the stephenie was burst from before and the rear left tyre was also punctured. I called zoomcar for a recovery but got no reply... After my trip ended at the mumbai international airport i informed the zoomcar representative about it and he didnt say anything about the charges as well he asked me to upload...

Date of incident : nov 19, 2018
User id : ramesh. [protected]@gmail.com
Booking id's : jps649u52, jps649uam
Case number : 1064541

Zoomcar has the worst customer service ever. I doubt opting for zoomcar again after this incident.

I was trying to book zoomcar on nov 19th, after the coking is done, money got debited from my account but booking was cancelled. I thought i had a problem with my...

I had taken padl 1dec morning. But this pedl chain are damage i lock the pedl and end the trip but trip are not ended today are 3 day to get pedl i already pay money but money are automatically increased.
My mobi no.[protected]
Cycle no. 3161150
I not use cycle but money are increase 579 i have already ended trip but some problems are facing me. And no any costumers support to contact us... Plz help us
Thank you...