Zoomcar Complaints & Reviews

"this is extremely urgent" cycle number : 3217241
Unable to end the trip. Parked the cycle at pedl station but unable to lock the
Cycle. So i could not end the trip in app also.

I unlocked the cycle today morning, and reached the destination in 15mins. I found the nearest pedl station and parked there.
I tried to lock the cycle, but could not lock the cycle for some reason.
I even sent a mail to "[protected]@zoomcar.com" but no response till evening.

And the main issue is the clock is still ticking and money is deducting from the linked account.

"and also need a refund/ cancel the amount to be paid."

End my trip asap

Hi
I have used the pdle service only for 8 min and parked the cycle on station. Trying to sending sms but it's not able to send it till 20 min. It's system stuck and getting error message " Time out the sessions". So i frusted and without sending message came home but i got the message you have charged me Rs.546/-. Which is very very high.
Please remove this amount from my account

Please call me on [protected] Ravindra Ghavte

Dear team,
I am not able to end my current pedl trip. I have unlocked a cycle and saw that the cycle was damaged. I locked the cycle again and tried to end trip. But the trip is not ending. It says that please find the nearest station. How can i lift that cycle and go to the pedl station for atleast if the distance half a kilometer. So i tried to find many ways to end trip but not possible.
I have subscribed for the monthly for one hour of free time. But sometimes this happens for a damaged cycle. Kindly help me to end the trip and refund my extra amount for the trip. I tried to uninstall the app also. But no use.
Need to end trip and refund the amount incurred.
Cycle no: 3239921
Trip date: 19 dec 2018
Time: 10.26 am

I unlocked a cycle yesterday... When i locked the cycle the lock was not working properly also it was showing to park the cycle in a cycle stand... While everyday i used to park the cycle at there only... I locked it and came to my room the trip was not ending so i waited for a while to let it end automatically... As it happened before also... Next when i am checking the zoomcar app the trip is still going on and the amount is 56 rs... Its not my fault if the lock of cycle is not working properly. I want a solution for this.

Booked a tata hexa booking id jps6fkqg9 starting from saturday 15 december 2018 12:00 am to monday 17 december 06:00 am pick up was from pvr sion mumbai and free kilometers were 270

Booking was changed to mahindra xuv500 by zoomcar with my permission due to unavailability of hexa. The customer service representative also assured me repayment of the cab fare to new location at mumbai central railway station. New location is roughly 10 kms further than the old pickup location from my residence.

1) starting fuel was less than 10% i. E 7 litres (Based on a fuel tank capacity of 70 litres) and on updating it on the app with photo proof of fuel gauge they fraudulently showed it at 20% (They have done it on another booking earlier too which i got corrected after much communication with their customer service)

2) no where on the site it is mentioned that excess fuel filling by the customer will not be re compensated. I read the terms and conditions there is no mention that i will not be repaid for excess fuel in the car. I returned the car with 40% fuel level i. E at least 28 litres which translate to 21 litres more than what it was when i took the car. That translates to roughly 1407/- rs of fuel @ 67 rs per litre.

3) zoomcar refuses to reimburse me for the cab fare even though they assured me i would be reimbursed for the same.

4) they are asking me to pay extra 550 for 40 extra km's which i am willing to bear but my request to them is to adjust the same against the cab fare total of 453.53 and the excess fuel i have put into the car. Also their change in location of the car allotment from the original location accounts for 20kms of these extra 40 kms i have travelled.

5) i used zoomcar and their services 8 times before this booking and have always settled my dues whenever i been late in returning the car or i have driven extra kilometers.

6) so according to zoomcar's policy if my fuel at the end of the journey is less than what it was at the start, then i need to pay for fuel but if its the other way around they can keep my paid fuel? Sorry but this is an unfair trade practice

Today morning at 9:40 am i unlocked cycle using zoomcar app and then after 10 mins i reached my destination which is near cpdm iisc. But then i tried to lock the cycle but it won't lock, hence unable to end my trip. It has been 3 hours and no reply from mail or hotline. Please resolve the issue since money is being deducted continuously from my paytm and the cycle is not locked hence can get stolen if not resolved soon

Booking id jps642pzg and jps644au6
I had made the above 2 bookings on 25-27th october 2018 and cancelled them and the refund for those bookings are
Jps642pzg rs8680
Jps644au6 rs3138
Its been more than 1.5 months and have still not received the refund. I have mailed zoomcar multiple times and called their customer care
But no response. Pls help

Hi sir/madam,
I uploaded fuel bill for the car which i hve taken for rent in zoomcar app.
After uploading the bill, it stated that amount will be refunded in one day.
Its been more than two days, but still i didnt get my refund.
My booking id : jps6fzmlq

Also i am attaching the fuel bills one more time here for your reference.

Please check and refund my fuel bill.

Thanks & regards,
D v sai sumanth.

ID:JSP6FI2NN
I booked the car on 2nd December but they cancelled it on their own after all the payment had been done and I was about go pick the vehicle up. They said I will get a refund within 1 week, it's been more than a month now and I still haven't received my refund back.
I booked another car after going there and finding out that my booking has been cancelled. I got the initial deposit refund of that booking but there is no refund of the cancelled booking.
Zoomcar people are cheating us by saying we tried to double book and cancel the booking. When I call customer care number even the automated message is not playing. Stop cheating people and learn to give customer support even after the booking is done. Process the refund fast!

I tried to unlock PEDL cycle No. 3171712 on 15th Dec 2018 @ 6.25 am.
PEDL app showed a massage that this cycle is already in use by some other user.
I did not try to open any other cycle since there were no other cycles available on this or nearby location.
Later I got a SMS from Zoom car ( @ 9.30 am) that I have incurred an outstanding of Rs, 39.00 & I was instructed to keep the cycle within nearest PEDL station at the earliest.
When I checked my Zoom car app, it was showing trip of cycle no. 3171712 on ( which was not actually the case) .

I immediately ended that trip through app & my Paytm account got debited for Rs. 42.00.

Please look in to my complaint & revert.

Rajesh Kalra
[protected]

I had rented a zoom pedl cycle (No.3166609) on 13th dec at 8.22pm and after my trip, i had locked the cycle and ended the trip at around 9pm on the same day. However the trip did not successfully end and i realised that the meter was still running when i tried unlocking another cycle on 15th dec. Hence the meter was running from 13th dec to 15th dec, even though i was not using the cycle. Now the app is asking me to pay an outstanding amount when i haven't even used the cycle for 2 days continuously.

Requesting the outstanding pending charges to be removed please.

On[protected]Location koramangala 4th block bangalore) i scanned qr code of one of your bicycle no 3187748 and it showed me that cycle is under maintenance so i moved on. But after 2-3 hours i got one sms from your end that rs 36 are pending for payment. I checked my app and it was showing that trip is active. I went to the location where i was about to take the bicylce. I checked that cycle and it was locked.
Now also it is showing more than rs 300 are pending. The cycle is at same location i tried ending the trip but im unable to end the trip (It is showing invalid action. Ending trip is prohibited.). Please help this is urgent. It been 17 hrs unable to end the trip. Please end the trip and refund my money back. And the most annoying fact is you dont have an instant helpline number service, in such discrepancies and emergency situations.

Hi team,

I booked a cycle 3173872 stationed at my home location & used it for around 10 - 15 minutes, but unable to end trip. I am being charged for 45 minutes ride as well. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority. So please help me to end the trip

Cycle number 3173872
Name - don sebastian
Area - btm layout

Hello
I have used zoomcar on 30th nov, 12.30a. M midnight at vijayawada from berm park. I have paid 5000 advance amount. Used only 250/343 kms only. Charged 400 rs for late return. And i got message as we have refunded to the original payment. But today (16th december) my cc statement generated with 5000 rs reflecting on my card. No customer care response.. I wasunable to reach. Please resolve the issue.

Regards,
Raj.

I have booked a zoomcar in bangalore from 1 december to 2nd december 2018. I have uploaded the fuel bill of 1000rs and the advance amount of 3000rs which is to be refunded to me. It's been more than 2weeks but the amount has still not been refunded to my bank account.in the app, it says refund initiated. The booking id is : jps6fiutb.

Similiary, i have booked a zoomcar in bangalore on 10 november to 11 november 2018. Even the refund amount of 2604rs has not been sent to my bank account. Booking id: jps646ctl.

I believe zoomcar is cheating me. It is more than a month since my first booking. Still the amount is not refunded by them.in the app, it says the refund has been initated. They still haven't given it back to me. Cheaters.

I have subscribed for zap by paying a refundable security deposit of rs.9999.00
Ideally before making the payment i have multiple doubts as zoomcar regarding the payment as there multiple options like paying advance or pay rs.1 & remaining amount later etc. However i tried to get in touch with customer service and they said that zap queries are handled by different team.

I tried calling the given number on the app and it gets auto disconnected.

Now zoomcar is asking me to pay the remaining amount and forcing me to take subscription.

Agents from zoomcar say that security deposit is non refundable while i was paying it was showing refundable.

To be frank even after the payment it’s still showing refundable but customer service agents says that either i should pay remaining amount or leave the amount i have paid.

Like seriously who leave the amount of 9999

Now since a month i am paying my credit card bill of that 9999 even though i didn’t use it for any productive use.

Kindly help me with the refund of my amount as i am in no position to pay the remaining amount

I have made payment for booking and yet the car is not is showing and payment has been debited. The last message that pops up is error 404 and then payment got debited. Customer service is also not providng solution for the same

Registered mobile no : [protected]
Amount debited:7529
Refference no:[protected]

Zoomcar customer care is not answering anything relevant for payment recovery and is putting on continually on hold

I rented out a cycle today the cycle number being 3216401 near doopnahali, bangalore but after the trip i was unable to lock the cycle and hence unable to end my trip, i had some urgent issue to take care of so i left the cycle at the pedal station unlocked now the cycle is at some other pedal station and i am still being charged and the i am still unable to end the trip, please help me resolve this

Hi team,

I have submitted a complaint about a completed booking. Except for the initial acknowledgement, i haven't received any communication for the last 48 hours.

Case: 1085834

Issue: the car's exterior and interior was very dirty while picking up. And the pickup checklist provided in the app has clean interiors set to no by zoomcar itself. I have called and informed the support about this and they asked me to get the car cleaned, if required, and upload the bill for reimbursement. But due to my schedule changes, i have not got it cleaned and returned the car as it is. And to my surprise, i have been charged a rs. 1000/- for cleaning.

What i do not understand is, why should i pay when the car was completely unclean and i have returned the same?

Could you please help resolve the same.

Regards.

Hi team,

I booked a cycle 102269 stationed at my location & used it for around 15 - 20 minutes, but unable to end trip stating parking is full and end trip at some other station, which also shows the same message. I am being charged for one hour ride as well. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.

Cycle number 102269
Name - piyush raj
Area - iit mumbai