Zoomcar Complaints & Reviews

Wrongfully charging me rs. 6000/- for car damages which i did not even do. They don't even care to check with customer of what the situation is. The car pickup & drop area was poorly lit without any supervisor. Not a proper parking spot (May be illegal parking at "chai tapri". At the location of the parking, there is no zoom car representative and it's a tea stall where constantly bikes are being parked and moved out. Anybody can come and do the damage even after the car is properly given back.

They are charging me for bonnet panel damage which i did not even do. While giving the car back i followed all the procedures and not even a single damage from my end was done.
Moreover, they don't even have any proper customer support number to understand the issue. They forcefully levy charges and stick to their point without confirming.

Also, you must be having cctv footage of the parking spot for safety of your car at least at places where no zoomcar representative is present. I demand to see the footage and check whether the damage was already done while returning the car or it's just another way of looting customers and covering up your faults.

Stop looting customers like this & focus on improvising.
I have not done anything wrong and i am not paying for your faults

Booking id: jps6flsn3

Below was my complaint to zoomcar:

Dear zoom car team,
Please don’t consider this as just a breakdown case, it wasn’t so simply car stopped. My whole family nearly crashed by heavy vehicles causing injuries and death on middle of road. I want you to take this case extremely serious and take action on who ever responsible for not checking the vehicle ‘s condition.

Vehicle’s condition was absolutely terrible, dirty, front glass wasn’t cleaned for long time, and we could hardly see through the glass though we cleaned it before start.

Please update the status of what action has been taken against the vehicle, and i need compensation for incident happened that night. Let me know what compensation you will be giving, or if it’s not in your hand then kindly provide the headoffice contact number or procedure to take legal action against the zoom car.

We regret the inconvenience caused to you. However, we understand your concert but we are unable to provide teh competition on this booking. Hence, we will ensure such errors will be minimized in the future. Request you to bear with us.

I have video proof that the damage was there before starting my trip.
Initially, charges are withdrawn and i got my fuel refund but again at night, i got a notification that there is rs6500/- outstanding amount in my zoom car account. Booking id#jps64pdba. Post multiple follow-ups i didn't get proper justification of the charges.

I am attaching the video i have taken before starting of the trip.in the first 5
Second, i have clearly displayed the damaged rear bumper in the video. Video captured time: 12-sep-2018 07:48 am.

Zoomcar send me recovery notice without giving proper justification for the damage charges.in the recovery notice, it was clearly written that if i didn't pay the damage charges zomcar will start legal procedures. Hence i have paid the charges just to avoid legal procedures. But i want my money back as the charges are invalid.

'i had not able to get my refund amount and when i talk with your customer care they are saying payment can not be transferred to the same account form which you have done the transactions you have to add another account detail... Is it??? Why i give another bank details?? I want my refund back in same account from which i had done transactions till now\nawaiting for your reply\n'

Then reply came:-
With reference to your mail, we understand your concern regarding the booking id: jps646ub4 and we apologize for the inconvenience caused. This is to inform you that imps transaction was cancelled due to technical error for the booking. Hence, the amount of rs 2769/- will be processed through neft. We request you to fill the details below and revert us. Request you to bear with us.

Account holders name:

Account number:

Ifsc code:

Bank name:

Branch name:

And i had given them details not once but twice but didn't get any reply

So i think we customer are # for claiming our refundable money
U know what your service is very very pathetic and i ll give this review to my friends and relatives and someone who needs zoomcar first i had given u 5star rating for your service while booking and maintaining car well but now i am giving you zero rating.

I am a regular user of pedl. Last week on 14th december morning i took a pedl ride to work, parked the cycle at the pedl station, locked the cycle but the trip would not end. After trying for sometime, i went to office and tried several times there. It still did not happen.

The same afternoon i went out of station for 6 days and when i am back the ride is still on!!! I can't believe it. I have been charged 3400 rs by now and its still not ending.

I have no idea what to do! There is no customer care number to reach out to, nowhere to report the issue. There is no way i am paying that amount for no fault of mine.

Cycle no. 3221461
Start date - 14 dec 10.44 am
Picked up from the stand near moghul awadhi restraurant hsr layout
Dropped at the station opposite hole in the wall cafe 25 minutes after that
End date - infinite!!!

I rented a zoomcar on december 2nd 18th for 10 days. During my trip car met an accident and i called customer care and said that front bumper is damaged, so i need roadside assistance. I was around 50kms away for kanyakumari but customer care said that you have to take care of the car on your own.
Finally i fixed it a bit on my own and drove it for next 3-4 days.
When i returned the car to kochi, they said after inspection that 4000/- will be charged for bumper damage and same was updated in app. Then they called me after 20 minutes of completing the return and said that we are changing the amount to 10000 but once repair is done the damage charge will be changed to actual. Finally when actual amount was not updated, i called customer care, who instead of resolving my concern, took local guy on call. I asked for either update of actual amount or justification of changing extra amount after return inspection. The local guy said that amount charged will be 10000/- and no justification will be provided.
So finally zoomcar said the local guy prevails and if he is saying that i have to pay 10000/- for front bumper damage of a ford aspire, customer care can do nothing.
So zoomcar turned out to be very similar to hiring a car from some local operator who can bully you and force you to pay as per his wish.

Booking id - jps64tqyx

Hi,
I tried to book through app but after the bank charges were deducted I got a message that the booking is failed. Tried to call the customer care numbers several times but could not contact any representative. Poor service and pathetic experience. Let me know the steps I should take now to get my money back.
Registered mob. [protected]
Email- [protected]@hotmail.com
Name- Himanu vig

Team, I made booking for zoom car for dec13, 2018.The booking was cancelled by zoom car at the last moment stating the reason the selected vehicle is not available and offered a downgraded vehicle.I refused to take downgraded vehicle and ask for cancellation.The booking was cancelled by zoomcar but no refund has been processed yet inspite of several reminders to customer care.They only say one thing wait for 24-48 hrs we will get back to you.Please review.

Attached is the snapshot for cancelled booking which contains the booking id as well.

I have booked a pedl having cycle no:- 3204792 on 21.12.2018. Used it for around 15 - 20 minute its wheel got jam and unable to move. So at last i decided to left that cycle by the side of road. Still i am unable to end trip. Its just near to pedl station. I am being charged for 3nd 02 minutes ride as well. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.

I booked zoomcar on 2nd december id : jps6fis8f. After we delievered back car zoomcar app showed it processed the refund but it still not reflecting on my card. It is been 20 days. As per zoomcar policy it takes at the most 7 days. No reply to email. If you call customer care the call ends after selecting few options. This is so irritating. No details like transaction id if they say they processed it.

I booked a figo and my booking id is jps6fzu59 for 120 free kms but i drove only 106kms and ended my trip. Next morning i received a mail that i have been charged rs.5532 for extra kilometres which zoomcar charged from my credit card. Stop this fraud. I have more people facing the same kind of problem. And together everyone is going a register a complaint in consumer forum for this kind o[censored]nethical scam from the customers.

I have booked zoomcar but shortly i did cancellation within same day as i cancelled my trip. My booking id jps6fozoc. I am waiting for my refund from last 10 days wherin in there app they have written that the payment is already done but it is not reflecting in my account. The booking was done on 7 dec and cancelled on same day. Usually the amount should be credited back in 10-15 days but i have not received the same.

"this is extremely urgent" cycle number : 3217241
Unable to end the trip. Parked the cycle at pedl station but unable to lock the
Cycle. So i could not end the trip in app also.

I unlocked the cycle today morning, and reached the destination in 15mins. I found the nearest pedl station and parked there.
I tried to lock the cycle, but could not lock the cycle for some reason.
I even sent a mail to "[protected]@zoomcar.com" but no response till evening.

And the main issue is the clock is still ticking and money is deducting from the linked account.

"and also need a refund/ cancel the amount to be paid."

End my trip asap

Hi
I have used the pdle service only for 8 min and parked the cycle on station. Trying to sending sms but it's not able to send it till 20 min. It's system stuck and getting error message " Time out the sessions". So i frusted and without sending message came home but i got the message you have charged me Rs.546/-. Which is very very high.
Please remove this amount from my account

Please call me on [protected] Ravindra Ghavte

Dear team,
I am not able to end my current pedl trip. I have unlocked a cycle and saw that the cycle was damaged. I locked the cycle again and tried to end trip. But the trip is not ending. It says that please find the nearest station. How can i lift that cycle and go to the pedl station for atleast if the distance half a kilometer. So i tried to find many ways to end trip but not possible.
I have subscribed for the monthly for one hour of free time. But sometimes this happens for a damaged cycle. Kindly help me to end the trip and refund my extra amount for the trip. I tried to uninstall the app also. But no use.
Need to end trip and refund the amount incurred.
Cycle no: 3239921
Trip date: 19 dec 2018
Time: 10.26 am

I unlocked a cycle yesterday... When i locked the cycle the lock was not working properly also it was showing to park the cycle in a cycle stand... While everyday i used to park the cycle at there only... I locked it and came to my room the trip was not ending so i waited for a while to let it end automatically... As it happened before also... Next when i am checking the zoomcar app the trip is still going on and the amount is 56 rs... Its not my fault if the lock of cycle is not working properly. I want a solution for this.

Booked a tata hexa booking id jps6fkqg9 starting from saturday 15 december 2018 12:00 am to monday 17 december 06:00 am pick up was from pvr sion mumbai and free kilometers were 270

Booking was changed to mahindra xuv500 by zoomcar with my permission due to unavailability of hexa. The customer service representative also assured me repayment of the cab fare to new location at mumbai central railway station. New location is roughly 10 kms further than the old pickup location from my residence.

1) starting fuel was less than 10% i. E 7 litres (Based on a fuel tank capacity of 70 litres) and on updating it on the app with photo proof of fuel gauge they fraudulently showed it at 20% (They have done it on another booking earlier too which i got corrected after much communication with their customer service)

2) no where on the site it is mentioned that excess fuel filling by the customer will not be re compensated. I read the terms and conditions there is no mention that i will not be repaid for excess fuel in the car. I returned the car with 40% fuel level i. E at least 28 litres which translate to 21 litres more than what it was when i took the car. That translates to roughly 1407/- rs of fuel @ 67 rs per litre.

3) zoomcar refuses to reimburse me for the cab fare even though they assured me i would be reimbursed for the same.

4) they are asking me to pay extra 550 for 40 extra km's which i am willing to bear but my request to them is to adjust the same against the cab fare total of 453.53 and the excess fuel i have put into the car. Also their change in location of the car allotment from the original location accounts for 20kms of these extra 40 kms i have travelled.

5) i used zoomcar and their services 8 times before this booking and have always settled my dues whenever i been late in returning the car or i have driven extra kilometers.

6) so according to zoomcar's policy if my fuel at the end of the journey is less than what it was at the start, then i need to pay for fuel but if its the other way around they can keep my paid fuel? Sorry but this is an unfair trade practice

Today morning at 9:40 am i unlocked cycle using zoomcar app and then after 10 mins i reached my destination which is near cpdm iisc. But then i tried to lock the cycle but it won't lock, hence unable to end my trip. It has been 3 hours and no reply from mail or hotline. Please resolve the issue since money is being deducted continuously from my paytm and the cycle is not locked hence can get stolen if not resolved soon

Booking id jps642pzg and jps644au6
I had made the above 2 bookings on 25-27th october 2018 and cancelled them and the refund for those bookings are
Jps642pzg rs8680
Jps644au6 rs3138
Its been more than 1.5 months and have still not received the refund. I have mailed zoomcar multiple times and called their customer care
But no response. Pls help

Hi sir/madam,
I uploaded fuel bill for the car which i hve taken for rent in zoomcar app.
After uploading the bill, it stated that amount will be refunded in one day.
Its been more than two days, but still i didnt get my refund.
My booking id : jps6fzmlq

Also i am attaching the fuel bills one more time here for your reference.

Please check and refund my fuel bill.

Thanks & regards,
D v sai sumanth.