Zoomcar Complaints & Reviews

I have completed booking on 14th december 2018 and i was told refund would be deposited in 48 hours and still i haven’t got refund until today 8th january, i have mailed you many number of times without strong reply. There is no customer service number to call or chat with them to resolve the issues, so id like to request zoomcar to please refund me my money as soon as possibles

I booked scorpio from 02:00 pm 26 oct 2018 to 10:00 am 29 oct 2018. My booking id is jps64428y. I paid a total of 16358 inr without security deposit. We started to gandikota at 9 pm on 26th oct. After travelling 500 kilometers the vechicle started showing signs of bad clutch. The clutch wire broke. The hydraulics to the clutch stopped working. It looked like the master cylinder has gone out. This happenned somewhere in andhra pradesh at 2 pm on 27th oct.

The response from zoom customer care was not prompt. After making several calls to customer care, they registered a complain for the break down and informed us that mahindra road side assitance (Rsa) will pick up the vehicle and tow it for repair. Zoom did not offer any alternate vechicle for our trip though i mentioned that i have made hotel reservations in tirupathi. Instead they suggested to make our own taxi reservations for the trip. They also said,
1) the amount paid for the remaining hours would be refunded.
2) that mahindra would provide a taxi for one way drop to our destination ooty out of which first 50 km would be free.
3) the amount for the taxi would be refunded.

Later a mahindra rsa calls me around 12 pm and informs that the towing truck along with a custody person had been arranged and that they would be providing the taxi to our destination kadappa. So i was stuck in kadappa for 6 hours. I had to make my own transport arrangements which costed me a heavily.

When i called the customer care on november they mentioned that inr 1oooo from my account has been deducted towards vechicle damages. When i asked the reason, they did not know why and said they would register a complain and that i would receive a call within an hour. They did not mention anything about refunding the remaining amount.

I am still waiting to hear back from zoom.

Regards,
Suthier

This is to bring into your notice that one of my friend is using my driving license in his zoomcar account. I request you to kindly remove my driving license from his account or delete his account. I called on your customer service number several times but they haven't removed it neither deleted his account. If something went wrong in future i will not be responsible. Zoomcar will be responsible as they didn't called me before approving my license for someone else account, just on the basis of my drving license image they approved it without doing any background verification. I have requested your customer representatives many times but they are not taking any action. This is leading me alot of mental pain. I request you to look into this issue.

We have rented zoomcar several times for drives within the city and even on vacations. It was a logical decision to first book a zoomcar when we planned a new year's holiday to jaipur.

We didn't get the car we wanted and got stuck with scorpio owing to the demand. Fast forward a few weeks from booking, we land in jaipur. As soon as my husband switched his phone back on, he received the following message:

Hi shivaramakrishnan v, sorry there's been an unforeseen situation with the previous booking on the car you had booked. We tried reaching you to discuss possible options. Please call us at [protected] at the earliest.

Naturally we panicked and tried to reach that number. The operator said that this number does not exist. We kept trying nonetheless. Meanwhile, i wrote to your facebook page asking for help. We were waiting at the gate, with no word about our booking, so i was out of options. Thankfully, someone from a local number and confirmed that the issue had been resolved and a different car was assigned to us. We stepped out and walked to where the car was parked. Interestingly it was a scorpio. We assumed it was a replacement. I was not impressed with the condition of the car. It looked quite old with damaged seat cover. The funny thing is, it came with the carpet pulled over the accelerator (You can imagine our surprise as to how someone could have driven it down there like that).

Anyway, we slowly steered the car to our hotel which was about 10km away.in the evening, we got ready to venture out sightseeing. 2km away from the hotel is a stunning monument and the most beautiful market. Luck hit us when we encountered traffic in less than a kilometer's drive. We were moving at snail's pace. I swear, even a tortoise could have reached faster. It was during this when i smelled something burning. I was worried that the acrid smell might affect our 2-month-old and 4-month-old baby girls. We rolled up the windows and turned on the ac only to realize it was coming from the car and not outside environment. Suddenly we saw fumes arising from under the bonnet. We stopped the car midtraffic and called the helpline. Again, 'number does not exist'.

Frantic for help, i wrote to your facebook once more. The local number directed us to take it up with customer care. They kept giving us the same number. Thankfully your social media team got someone to call us. They instructed us to leave the car where ever we were and take a rickshaw back to the hotel. It was impossible to park there, and with two babies, falling temperature outside in a strange city, the wise decision was to drive back to the hotel where the towtruck agreed to meet us. Distance, 1km. The towing guy from zoomcar came in and said, 'yes it has a problem with the clutch' even before inspecting the car. He made us sign a jobsheet and towed it away.

10 minutes later, we received a message that detailed a bill including rs. 10000 in damage charges. You should know, the call center guys told us it was impossible to send us a replacement since there were no vehicles available. We expected a refund of the advance we paid (Rs. 25000) since we needed that money to make alternate travel arrangements. Instead, we were told that the car couldn't be fixed, nor can we have a replacement and we have to pay 5k extra on top of the advance for damages.

I tried the helpline again. You should know it really does not exist. The local guys refused to help. Facebook guys sent us a scripted message that said:

Shruti, we understand your disappointment here. We shall update you with the vehilce damage charges and refund post the internal assessment of the vehilce in 3-5 days. Once again we apologize for the inconvenience caused.

Fast forward 5 days, my husband receives a call saying evaluation complete. They said we have to pay up for damaging the car. He tried explaining several times that a clutch cannot be damaged in under 20 minutes driving at less than 20km/hour speed. Also, with 2 babies in the car, we were extra careful with the car and on the road. They insisted we pay up and hung up.

We have written to the team again, detailing the incident. We haven't received satisfactory reply yet.

We had two infants in that car and the fumes caused us to start coughing, what if it had enadangeres our babies. What if the car suddenly caught fire? What if we had lost our lives? This has been haunting me since that moment. Most importantly, the fact that we received that message about a situation with the car and then got a faulty car anyway. Was this intentional? Just to collect repair charges? Is this how you do business?

Just so you know, on our last zoomcar rental we paid damage charges for giving back a dirty car. Yes, it was our fault. We agreed, and paid. Although, i know you have cover, that you need not charge for cleaning and certainly not 5k when a complete car interior and exterior wash costs just under rs. 2500 at 3m car care. Still, we paid because we dirtied the car.

This time though, it was not our fault. Any mechanic can tell you how this damage occurs. That car had miles on it so you can check how much we drove. We picked it up at 1:30pm and watched it being towed away at 8pm on the same day. We asked for a replacement. After refusing that, what gives zoomcar the right to demand more money and not refund what we have paid?

This is a zoomcar story. And it is not the first of it's kind within my network. There seems to be a pattern and we refuse to be victimized. We demand zoomcar to be fair and offer good product/service. You may as well shutdown if that's not a motto.

I did a zoomcar booking on 31/12/2108 till 1/01/2019 and i have completed my booking without any damage and i had a security deposit of 3000 rs which need to be refunded but still it is 8/01/2019 and refund has not been initiated and showing pending and on other way it is showing refund amount zero.. Please look into this matter and have my amount refunded as soon as possible booking id is - jps6fqtpl

I have booked zoom car (Ford freestyle) with order id jps6fm69t for[protected] from 07:00 am to 07:00 pm. The pickup location site was an open place on road. When i reached the site the car was filled with mist and muddy at places. Inside of the car was also with sand at the foot rest. Its not even visible outside due to mist and dirt i didnt mind as i was going on a nearby short trip that too on high way. There was no cleaning cloth inside i had to clean the mirrors with what ever tissue papers i had and started. I returned the car to the original location in time and less than free kms. Now to my surprise they are charging me with cleaning charges of 1000 rs. First of all its not in a usable condition then now they are in return charging me of cleaning. I will not recommend zoom car to my friends anymore. They lost their loyal customer

Hi,
I requested zoom car executives to delete my adhaar card and dl images from their site before i close my account with them, as i do not want any personal data theft to happen. Recently came to know that govt has mandated a fine for organisations who deliberately keep the personal data o[censored]sers. Please ensure and confirm that zoom deletes my data.
My zoom car account has been registered with the same mobile number as given...

My issue is my booking of speed ​​limit was mine and because of speed i found the money and 2500 then i told you in your car that i talked to the customer care, i told him that the speedometer is so set a speed of 80 feet is called and does not remain in it 125, so i had booked the next two that even if no more than 80 trains were going to speed in the limit of the car then then, in order to check it, i did it that why i do not have it in one moment, i got charged in one moment. Then i got my message to me, then i will not do it again and even then you should tell it also in the government that so you should tell everyone to complete the speed ​​limit online you are speaking online policy online online how big is the policy if you want to show your policy, then in the car. Why did not it see the two front was going to do a request you should tell about the policy, no one does shopping online, and the bid was that everyone could get involved and little else could find movies, etc., etc. And all you have to do is keep it in the car that everyone knows and your own i'm not going to be wrong. I tried to get a new one at the time. I did not know. I did not even have a policy. I thought i had booked the car. The next two i was just fine. Goes up the power train so to czech it can be to me at once that you have find directly. Now once again and again, if you put charges in my friend, then you know how to keep the 2500 formal, then such a person lives. You should not send a message to you on behalf of your company that you may be charged for his limit. Then i got the message and then i saw that i was doing the same thing, why i was so shy, why not there in it.
I also talked to customer care that he said that the speedometer in the car keeps 80 speed running there, and that does not stay which makes 125 in it, then you get a hero from a company who has a speedometer without speedometer we will not be a problem to any customer and you can tell that there are some policies, etc.

We had received the car at 25% fuel capacity. During the trip we had refuelled to full tank capacity, and we returned the car at 50% fuel. But there seems to be no arrangements for reimbursement by zoomcar for the extra fuel left. This is highly disappointing and i regret giving zoomcar a five star rating at the end of the trip. I will avoid using and wont recommend zoomcar in the future.

On 27 dec 2018, after returning my zoomcar after usage i was charged for rs 5000 stating headlight damage which is completely unjustified.

I can prove that headlight wasn't damaged by me as
* there was no damage what so ever on the headlight. Headlight cover was absolutely fine and there was not even scratch from outside. The outer glass of headlight was perfectly fine. How can i damage inside of the headlight glass without a scratching it from outside.
* i have vide of their receiving guys stating the same above. The headlight must have been mis aligned previously (My mistake that i didn't look in detail as this was a very minor mis-alignment).
* i drove in broad daylight and didn't switch on headlight.
* i have clear video and photo proof of it.

I'm sure it was broken from beginning. My fault being i didn't check headlight when receiving the car but surely i'm not paying them for this.

I don't have official response from zoomcar team, just showing my penalty in the portal. I've sent my proof pictures to their online complaint portal but there is no official response from them. On shaming them on social media they replied, assuring to look into it. Only to say their penalty is valid after 6 days. Absolutely pathetic of them to not clearly mention why and on what ground is i'm charged.

From my side i'm adding that there was smoke coming out of bonnet while handing over the car keys. But i have proof that car was parked 1.5 hours back and if there is smoke on a stopped and shutdown car i can't be held responsible. I can provide proof that

* engine was shut since more than 1 hour.
* clear video shows that at the time of handing over keys to their guy, engine was shut and car was locked.
* how can i get inside a locked car and inside the bonnet and spark their headlight wire to smoke it's wire?
* smoke came even in front o[censored]s (Me and the guy receiving the car) when it was stopped and all shut down.
* i should be happy there was no short circuit when we were inside the car for their faulty headlight wiring.

I booked car for 2pm-6pm for just 20km. Drove it from 2pm-4:45pm for 28km and parked in front of my apartment. Didn't caring about headlight or anything. Dont remember even breezing past slightest of things so not sure in this smoothest of smooth condition i can break their headlight and burn their wiring. Unless it was already faulty and damaged.

Also i would like to know how they come up with damage charge and why wasn't i notified about this immediately and asked for clarification etc.

I have booked a 7 seater for on december 1, 2018 at 7: 00 am and returned the vehicle on december 2, 2018 at 7: 00 pm. As a caution deposit, i have paid an additional amount of rs. 3000 from which i should have received almost 1170 after respective deductions. I have been informed that the refund will be completed within 15 days but it didn't happen. Later on contacting customer service it was informed that the process will be completed by 24 december, 2018. Still i haven't received the amount.
Booking id: jps6ficu1

Hi,

I live in bavdhan, behind maratha mandir, near lmd chowk. As from few days, there are no pedl cycles available which causes us inconvenience. Till now cycles were available near unicus society or valonia society but now there are no cycles in this area.
Please provide some cycles in bavdhan near lmd chowk.
Kindly consider it as soon as possible.

I booked zoom car on december 15 they told refund will be received on 26 december but still i not received customer care not attending calll what to do worst service in india zoomcar i have booked cret with zoom car the refund deposit is 5000 they charged extra 700as additional amount i dont know how no one should book with zoomcar try alternates worst service

Zoomcar sending recovery notice instead of giving explanation. The car was damaged while parking, and I informed to Zoomcar about this right away. But they charged me 12000, 4000x3 for each part which is not reasonable and as I checked with mechanics in ford showroom, that doesn’t cost that much . I already paid ₹7264. Also I have written to Zoomcar Helpdesk couple of times regarding the issue. But not received any response. Instead they are sending recovery notice. I requested for the liability amount after claiming insurance. Because we are paying for insurance as well during the booking.
Don’t blindly mention the damage amount as 12000, instead share the repair cost bills which I should bear after claiming from insurance, I will pay. I know, that will not be more than that you have deducted already ₹7264.
Kindly respond properly.

A) discontinuation from zap programme for vehicle no. Ap31tvb0256 at
Visakhapatnam was sent on 07 jul 2018 which was firmly responded by your team
Through a reply mail. After repeated e-mails and reminders the iot device was
Uninstalled from my car on 09 august 2018, which is 32 days later from my notice date.
B) i have understood after repeated calls that i have been removed/blocked to
Contact zap support team on their zap associate customer care no. So there was no
Option of contacting the team or zoomcars private limited on call and to the peaks
There is no manager/head here in visakhapatnam and they don’t has any office here at
This location. Mr sudheer nunna, who was the person who had processed my file in
Visakhapatnam in nov 2017 for listing the car in zap platform and was the person to
Sign in agreement made had left job at zoomcars. So there was no point in contacting
Him. I was stranded and was running pillar to post and was enquiring my fellow zap
Associates for need, but i could not get any contact no’s or updates regarding my
Vehicle change of ownership.
C) the car was supposed to undergo the repairs of damages caused by the
Customers during the bookings made on zap platform. The zoomcar india pvt. Limited
Is responsible for those repairs according the zap 2.0 policies. The images were sent
As urged by the team through mail but the repair issue was never addressed formally
And repairs are still pending from your side.
D) from 07 jul 2018 to date its almost 04 months the repairs of the vehicle and
Change of ownership has not been done or initiated. I have been trying to contact zap
Support team or zoomcar india pvt. Limited on numerous platforms like g-mail (To zap
Support on zap. [protected]@zoomcar.com dates are jul 28, aug 3, aug 7, aug 09, aug
14, sep 26, sep 29, oct 9, oct 31 of 2018 and to mr. Dhinakaran on oct 31 2018 to mr.
Sudheer nunna on 27 sep 2018), on customer care no., facebook - mesenger dates
Are 27 sep, 29 sep, 09 oct, 11 oct, 31 oct of 2018, but there used to be the same formal
Copy-paste replies every time. I used to be desperately waiting to hear from your team
Or zoomcar india pvt. Limited to get an update and reason for the delay which has killed
My valuable time and made a huge loss. I have all the proofs of call recordings, mails
Sent to zoomcar india pvt limited with date and time precisely.
E) despite several remainders over breach of payouts for the completed trip
Bookings on your part, you have failed to abide by consent terms of your zap policies.
There is a certain amount pending to me from zoomcars on various bookings.
Whenever some unusual deductions or extra charges (Like for cleanliness charges,
Extra mileage, damages, wrong kms calculation, wrong fuel reading calculation) are
Reported to zap team, the validated or promised amount has never disbursed or
Reimbursed to me which is a huge loss.
F) this is a clear violation of terms of the agreement you had signed and consented
To at the time of listing car on zap platform. The agreement also contains a clause
Where zoomcars shall handover the vehicle in reasonable commercial condition save
And agrees to provide all reasonable assistance for re-registering the vehicle under
Lessor (Me) name on termination.
G) the vehicle is registered as a commercial taxi cab and the business with
Zoomcars india private limited was not fruitful and seemed to be a fraud company
Which does not have any ethics of doing business and making people utter fools. The
Non transfer of vehicle on my name has compelled me to pay increased amount of
Interest rates on emi's, a very high amount of insurance, rsa and various other
Compulsory allied charges. As the car was not re registered in a prescribed time bound
Manner i have to bear a huge loss in terms of money, time and mental trauma all these
Gone days in 05 months. As the vehicle was not transferred on my name i have missed
A good income opportunity to engage/run the car on various other income generating
Platforms alike zoomcars in the market. My entire business has stopped since last 05
Months and i have suffered huge financial losses due to the same.
In spite of repeated requests, reminders and demands by me you have
Willfully and/or deliberately failed, neglected and refused to repair the vehicle
And change of ownership on my name within the time stipulated as per the
Business norms and/or agreement and as such committed gross breach/default
In due performance and observance of the terms and conditions of the business
Transactions and/or agreement.
[protected]@gmail.com [protected] [protected]

Booking ID: JPS644INP
A fuel bill of Rs. 1900 uploaded has not been considered in the refund and now the app shows an outstanding of Rs. 916 payable by me.

Numerous attempts to reach the customer care are a waste as the helpline has no decent option flow where one can register complaints and seek resolution.

The company should recheck the refund calculation and include the fuel bill of Rs. 1900 which I have uploaded even before ending the trip.

Hi team,
I booked zoom car many times and had great experience.

However, during my last booking on 3 nov, when i went to pick up the car (Automatic pickup), the car did not start due to no fuel.
In a hurry to arrive at my plan location, i had no option but to leave the car unused and took another mode of travel. Zoom car customer care is never reachable.

When contacted zoom car for refund of my booking, it was declined saying i have not reached out to them for debugging.

My booking id was jps64bp4q
I can be reached on +[protected]I work outside india)

Thanks,
Vignesh kokkula

Jps6frybi: money got deducted on the name of scratch because they take deposit of 1500 and dont want to give it back. An employee of hotel inn site hemant of ahmedabad harras mentally and give threat of physical violence. I have video when he says we already have your 1500 and you can do nothing. There is no scratch at all. Later they mailed me an image where there is a minor scratch and said i have been charged for that. You literally have to sleep on the floor to find this scratch. I am attaching that pic for reference. Please help me with guidance of legal procedure to follow with zoom car.#zoomcarfraud

I still didn't get my refund it almost one month till when can i get my refund back it's very urgent till when i can get my refund if not call me back to know the details of related account i will complaint to this zoom car office that cheating with the customer and not refunding the money please solve it as soon as possible if not i i'll complaint to this zoom car office

I booked a tata tiago from zoom car on 8 december 2018 booking id: jps6fol55. Now from 11 december i am complaining that the refund account no application is is showing isn't mine, then also they initiated the refund on 12 december then i was complaining again and again so on 17 december they took new account no and said that they will refund my account within 48 hours, but no refund came so i contacted them again on 22 december then they said nothing can't be done we successfully did the transaction, contact your bank then i contacted the bank they said ask them in which bank account no they transferred then i asked then they said the account no is [protected] so my bank said that this account no doesn't exist and must be the amount has reversed ask them so asked them this on 27 december they said we will send the email where u can write your new account no and we will imps it within 24 hours but till today i didn't got anything, so i called them again they said no we transferred it on 12 december, again they said same things so i went on twitter they said wait till 9 january we will refund and then suddenly they said no we already did this, please help me i am a student, rajat choudhary