Zoomcar Complaints & Reviews

I had booked a Marutu Swift MH14GD0148 for 11-12 Jan 2019.I had paid Rs. 300 extra for drop and pick service.

The pick up person arrived late, which was communicated to me by Zoomcar through message, the delivery person confirmed that no charge will be levied since delay was from his end. However they charged Rs 835 for late delivery.

No response from their support team in resolving the issue.

Everything is automated and self serve which is amazing but zoom car should not automate assumptions too by giving benefit of doubt to themselves and charging everyone as guilty.
My booking jps6f8k6l.
Made from 9th jan to 13th jan and the fuel was only 70% filled. It is easy to do full tank to full tank where zoom cannot charge customers. However if they insist customers to leave it at half tank, a) it becomes difficult for customers to fill back to a specific percentage which is very cheeky b) it provides them a great opportunity to withhold amount. Would you not think that customers would be coming back? I have done about 6 to 7 bookings in 4 years but i really feel that i should be stopping bookings as you are holding my cash in spite of me submitting all pictures with correct fuel readings on the website. This is unacceptable and unprofessional behaviour from zoom.
I am not paying it unless you correct the charges.

Hi,

Firstly, please be a little more specific on how "the car has been damaged after my usage".

Secondly, "there was already damages done when i picked the vehicle and zoom car employee also agreed the same during his delivery to me". The same is also mentioned in zoom car app checklist saying it's major damage in several parts.

Despite repeated denial of any damage been done to the car during the time it was under my usage, i was harassed for pre-existing issues with the car.

Also, i clearly remember mentioning all the scratch marks and dents (Including the one held against me that night) to the staff on duty before taking the car from the pick up point. There were so many of these damages on the car that there was no point taking so many pictures (To be used as proof against false charges).

Hence, i request you to provide me any proof against the fact that i was not responsible for whatever usage is being referred to in excess of the already paid rental amount.
As per my knowledge, there was no damage done to the car. Henceforth, please do not harass customers this way.

Best,
Avinash

Hi sir,

I booked a Tata Tiago (diesel) from zoom car. I picked up the vehicle from Chandigarh (railway station parking) at 11:30 PM on 11th January. I had made a booking from 11th jan11:30 PM to 12th Jan 9:00 PM. I drove off to my home 56 km from Chandigarh so that I could start for Shimla the next day in the morning early. On 12th Jan, after merely 46 km driving, the car suddenly developed clutch disc problem and stopped moving. After being stranded on a desolate road for 5 hours from around 11 AM to evening 4:30 PM and after several calls to customer care, the TATA roadside assistance cab came to pick me and my friend. Our valuable time, money wasted and if that wasn't enough, instead of refunding our unused hours the zoom car guys are levying a charge of[protected] minus 1000 Rs fuel refunded) on me. Also, they just called and informed it when I was busy and later when I called them to discuss when I got free, they said a concerned person will call you back and no call has come yet. Meanwhile, the app is flashing a message that the amount will be auto-debited from my pre-authorized credit card. How careless and negligent of them to blame the damage on a customer who used his car for 96 km only. How can they blame that the entire damage was done by my negligent driving? They have neither explained how they came to this conclusion nor the breakup of the charge that they are levying. Do they even check what damage has been caused after every rental period? How can they assign the blame recklessly on the customer who ultimately suffers the breakdown?

I hope justice is served to me. I have been driving for 3 years and they are saying I am negligent. That's poor blame shifting zoom car.

I request for a full refund of the entire amount as its negligence on Zoom car's part for renting their poor quality cars with no quality checks.

Please help me.

Thanks & Regards

Rahul Tiwari

I have booked the zoom car (Booking id: #jps646z5y) on 11th november by paying rs:4736 including the advance amount of rs:3000. I didn't get the refund amount back till now. I called to the customer care of zoom car. They told me that they refunded back the amount on 12th november itself and gave the arn no :[protected] to enquire in the bank. I went to the my bank (Sbi) and gave the complaint, they checked it and informed me that the problem is from the side of zoom car only. Bank didn't receive any amount as well as they are not able to check it.
I have waited for two months, so please find where my money got stucked and refund that as soon as possible.

Booking date : 10 december 2018
Booking id : jps6fox4o
The refund has not yet been recieved for last 32 days. There. Is no way to contact zoomcar, multiple mails have been written by me so far but the response is same and scripted "we will get back" which never happened.
This is a really bad experience i cannot contact the zoomcar personal as well. This kind of customer service is not expected from such an organisation.

With reference to booking id: jps6frkvq, i had booked ford freestyle on 27th december 2018 from 12 pm to 4 pm. I took the car and was just 20 kms away from the pick up point, air conditioner of the car stopped working and some burning smell was coming from the a. C. Vents. We informed the same to zoomcar customer care and they told us to get it checked with a local mechanic and if possible get it repaired if repairing costs under rs.2000. When i reached the mechanic, he told us that there is a failure in the radiator of the car and there is also a leakage in the coolant as well. The coolant leakage and the radiator failure is due to the damage in the front bumper of the car. He told us that the total cost would be around rs.8000-rs.8500. I again called zoomcar and informed them about the same and they asked me not to get it repaired from the local mechanic, and told me that they are arranging a recovery truck to tow the car to the nearest ford service centre. So, i handed over the car to the ford service centre team.

Zoomcar added an outstanding amount of rs.10000 in my zoomcar account on the same booking. I asked them about it and they claimed that the damage is caused by me. But i told them that the damage was already there when i went to take the car and i have the video recording to prove it. They asked me to send the video to them and they will revert back. I sent them the video and they told me that they could not find any damage on the car in the video. But it can be clearly seen in the video that the car had a collision before, due to which there is a damage on the front lower part of the car.

So, i did some investigation myself and called the ford service centre vastral where the car was towed on 27th december 2018, and made them understand about the entire incident. I talked with the service centre executive who was handling the case of ford freestyle and sent him the video recording which i recorded before taking the car. He also confirmed that the damages due to which the car had a radiator failure and coolant leakage are the same damages recorded in my video.

He also told me that he gave an estimation between rs.7500 to rs.8000 to repair the car. But the zoomcar executives denied to repair it and took away the car from ford service centre vastral.

All this incidents prove that zoomcar is knowingly putting a fraudulent charge of rs.10000. The service centre executive is telling me that the radiator failure and coolant leakage was due to the damages on the front part of the car which was recorded in my video. Also, zoomcar is charging me rs.10000 for a damage which they could have repaired for rs.8000. So, it surely proves that they are doing all this for money.

I have all the proofs including video recording of the car and call recording with ford service center. I am not responsible for the damage in the car. So, i request you to kindly remove my outstanding amount of rs.10000 or else i will file a case against zoomcar as i have all the proofs.

Regards,
Anmol behera

I am hereby attaching the following proofs:

1. Google drive link of the video: https://drive.google.com/file/d/1a3UN-pIEvCDp3UfG4Z3Q7Ip__W7c8iSM/view?usp=drive...⇄

2. Proof of date and time of video

3. Screenshots of video highlighting the damages

With reference to booking ID: JPS6FRKVQ, I had booked Ford Freestyle on 27th December 2018 from 12 PM to 4 PM. I took the car and was just 20 Kms away from the pick up point, air conditioner of the car stopped working and some burning smell was coming from the A.C. vents. We informed the same to zoomcar customer care and they told us to get it checked with a local mechanic and if possible get it repaired if repairing costs under Rs.2000. When I reached the mechanic, he told us that there is a failure in the radiator of the car and there is also a leakage in the coolant as well. The coolant leakage and the radiator failure is due to the damage in the front bumper of the car. He told us that the total cost would be around Rs.8000-Rs.8500. I again called zoomcar and informed them about the same and they asked me not to get it repaired from the local mechanic, and told me that they are arranging a recovery truck to tow the car to the nearest ford service centre. So, I handed over the car to the Ford service centre team.

Zoomcar added an outstanding amount of Rs.10000 in my zoomcar account on the same booking. I asked them about it and they claimed that the damage is caused by me. But I told them that the damage was already there when I went to take the car and I have the video recording to prove it. They asked me to send the video to them and they will revert back. I sent them the video and they told me that they could not find any damage on the car in the video. But it can be clearly seen in the video that the car had a collision before, due to which there is a damage on the front lower part of the car.

So, I did some investigation myself and called the Ford service centre vastral where the car was towed on 27th December 2018, and made them understand about the entire incident. I talked with the service centre executive who was handling the case of Ford freestyle and sent him the video recording which I recorded before taking the car. He also confirmed that the damages due to which the car had a radiator failure and coolant leakage are the same damages recorded in my video.

He also told me that he gave an estimation between Rs.7500 to Rs.8000 to repair the car. But the zoomcar executives denied to repair it and took away the car from Ford service centre Vastral.

All this incidents prove that zoomcar is knowingly putting a fraudulent charge of Rs.10000. The service centre executive is telling me that the radiator failure and coolant leakage was due to the damages on the front part of the car which was recorded in my video. Also, zoomcar is charging me Rs.10000 for a damage which they could have repaired for Rs.8000. So, it surely proves that they are doing all this for money.

I have all the proofs including video recording of the car and call recording with Ford service center. I am not responsible for the damage in the car. So, I request you to kindly remove my outstanding amount of Rs.10000 or else I will file a case against Zoomcar as I have all the proofs.

Regards,
Anmol Behera

I am hereby attaching the following proofs:

1.video recording of the car
2.proof of date and time of video
3.screenshots of video highlighting the damages

We have booked for a figo freestyle at viman nagar pune for 3 days. We were called about the non availability of figo freestyle and hence we agreed for it to be replaced with i20. We collected the car from viman nagar at midnight.in the morning when we switched on the a/c, there was onlh blow of wind but no cooling. When we called the customer care, they simply answer tellinh get it repaired and that they would refund the amount spend for repair.. That was the most irresponsible answe which we heard. Standing at a helpless place, we searched for service center. When we reached the service center wasting half a day, we were informed that it would take half day to repair the car. How can you expect the ppl who came with 3 days in hand for travelling to spend half a day to one day in getting the a/c repaired. First of all, they did not provide the car which we booked... Then the inherent defect of a/c not working... This gave us extreme mental trauma and we suffered with suffocation and head ache due to extreme heat.
We are eligible for entire refund of the amount paid for booking the car

With respect to booking no. Jps6fh5x9, my ride was completed within time and there was no damage from my side to the car.
Car was handed over at same location from where it was picked and in same condition how it was picked up.
I have all pics to prove my claim.

The claim is null and void and hence kindly remove fraudulent charge of 10k to my account
Regards,
Faiz

Hi,

I subscribed for the pedl subscription of rs. 100/- for one month 1 hour daily membership.
One day when i was trying to book a ride, the cycle was not able to unlock as it was showing that the trip for this cycle is not ended and hence it was not available to be used at that time by me.

Next day when i opened the app, the app was asking to extend the trip that didn't even took place and was charged rs.417/- (Automatically deducted since the paytm account was linked) in addition to the subscribed fee of rs. 100/-.

You can track the cycle.

I have written various mails to zoomcar and there is no revert and my issue is not even addressed.

Cycle no. 3246660
Trip end stop : big pitcher bus stop
Trip date: 12 dec, 2017
End date: 13 dec, 2017

I need a refund for the amount deducted by zoom car.

Everything is automated and self serve which is amazing but Zoom Car should not automate assumptions too by giving benefit of doubt to themselves and charging everyone as guilty. My booking JPS6FQRPL was made from 25th Dec to 28th Dec and the fuel was only 45% filled. It is easy to do full tank to full tank where Zoom cannot charge customers. However if they insist customers to leave it at half tank, a) It becomes difficult for customers to fill back to a specific percentage which is very cheeky b) It provides them a great opportunity to withhold amount. Would you not think that customers would be coming back? I have done about 6 to 7 bookings in 6 years but I really feel that I should be stopping bookings as you are holding my cash in spite of me submitting all pictures with correct fuel readings on the website. This is unacceptable and unprofessional behaviour from Zoom. They have held back my 3000 rupees deposit in spite of me uploading details on their website.

I have completed booking on 14th december 2018 and i was told refund would be deposited in 48 hours and still i haven’t got refund until today 8th january, i have mailed you many number of times without strong reply. There is no customer service number to call or chat with them to resolve the issues, so id like to request zoomcar to please refund me my money as soon as possibles

I booked scorpio from 02:00 pm 26 oct 2018 to 10:00 am 29 oct 2018. My booking id is jps64428y. I paid a total of 16358 inr without security deposit. We started to gandikota at 9 pm on 26th oct. After travelling 500 kilometers the vechicle started showing signs of bad clutch. The clutch wire broke. The hydraulics to the clutch stopped working. It looked like the master cylinder has gone out. This happenned somewhere in andhra pradesh at 2 pm on 27th oct.

The response from zoom customer care was not prompt. After making several calls to customer care, they registered a complain for the break down and informed us that mahindra road side assitance (Rsa) will pick up the vehicle and tow it for repair. Zoom did not offer any alternate vechicle for our trip though i mentioned that i have made hotel reservations in tirupathi. Instead they suggested to make our own taxi reservations for the trip. They also said,
1) the amount paid for the remaining hours would be refunded.
2) that mahindra would provide a taxi for one way drop to our destination ooty out of which first 50 km would be free.
3) the amount for the taxi would be refunded.

Later a mahindra rsa calls me around 12 pm and informs that the towing truck along with a custody person had been arranged and that they would be providing the taxi to our destination kadappa. So i was stuck in kadappa for 6 hours. I had to make my own transport arrangements which costed me a heavily.

When i called the customer care on november they mentioned that inr 1oooo from my account has been deducted towards vechicle damages. When i asked the reason, they did not know why and said they would register a complain and that i would receive a call within an hour. They did not mention anything about refunding the remaining amount.

I am still waiting to hear back from zoom.

Regards,
Suthier

This is to bring into your notice that one of my friend is using my driving license in his zoomcar account. I request you to kindly remove my driving license from his account or delete his account. I called on your customer service number several times but they haven't removed it neither deleted his account. If something went wrong in future i will not be responsible. Zoomcar will be responsible as they didn't called me before approving my license for someone else account, just on the basis of my drving license image they approved it without doing any background verification. I have requested your customer representatives many times but they are not taking any action. This is leading me alot of mental pain. I request you to look into this issue.

We have rented zoomcar several times for drives within the city and even on vacations. It was a logical decision to first book a zoomcar when we planned a new year's holiday to jaipur.

We didn't get the car we wanted and got stuck with scorpio owing to the demand. Fast forward a few weeks from booking, we land in jaipur. As soon as my husband switched his phone back on, he received the following message:

Hi shivaramakrishnan v, sorry there's been an unforeseen situation with the previous booking on the car you had booked. We tried reaching you to discuss possible options. Please call us at [protected] at the earliest.

Naturally we panicked and tried to reach that number. The operator said that this number does not exist. We kept trying nonetheless. Meanwhile, i wrote to your facebook page asking for help. We were waiting at the gate, with no word about our booking, so i was out of options. Thankfully, someone from a local number and confirmed that the issue had been resolved and a different car was assigned to us. We stepped out and walked to where the car was parked. Interestingly it was a scorpio. We assumed it was a replacement. I was not impressed with the condition of the car. It looked quite old with damaged seat cover. The funny thing is, it came with the carpet pulled over the accelerator (You can imagine our surprise as to how someone could have driven it down there like that).

Anyway, we slowly steered the car to our hotel which was about 10km away.in the evening, we got ready to venture out sightseeing. 2km away from the hotel is a stunning monument and the most beautiful market. Luck hit us when we encountered traffic in less than a kilometer's drive. We were moving at snail's pace. I swear, even a tortoise could have reached faster. It was during this when i smelled something burning. I was worried that the acrid smell might affect our 2-month-old and 4-month-old baby girls. We rolled up the windows and turned on the ac only to realize it was coming from the car and not outside environment. Suddenly we saw fumes arising from under the bonnet. We stopped the car midtraffic and called the helpline. Again, 'number does not exist'.

Frantic for help, i wrote to your facebook once more. The local number directed us to take it up with customer care. They kept giving us the same number. Thankfully your social media team got someone to call us. They instructed us to leave the car where ever we were and take a rickshaw back to the hotel. It was impossible to park there, and with two babies, falling temperature outside in a strange city, the wise decision was to drive back to the hotel where the towtruck agreed to meet us. Distance, 1km. The towing guy from zoomcar came in and said, 'yes it has a problem with the clutch' even before inspecting the car. He made us sign a jobsheet and towed it away.

10 minutes later, we received a message that detailed a bill including rs. 10000 in damage charges. You should know, the call center guys told us it was impossible to send us a replacement since there were no vehicles available. We expected a refund of the advance we paid (Rs. 25000) since we needed that money to make alternate travel arrangements. Instead, we were told that the car couldn't be fixed, nor can we have a replacement and we have to pay 5k extra on top of the advance for damages.

I tried the helpline again. You should know it really does not exist. The local guys refused to help. Facebook guys sent us a scripted message that said:

Shruti, we understand your disappointment here. We shall update you with the vehilce damage charges and refund post the internal assessment of the vehilce in 3-5 days. Once again we apologize for the inconvenience caused.

Fast forward 5 days, my husband receives a call saying evaluation complete. They said we have to pay up for damaging the car. He tried explaining several times that a clutch cannot be damaged in under 20 minutes driving at less than 20km/hour speed. Also, with 2 babies in the car, we were extra careful with the car and on the road. They insisted we pay up and hung up.

We have written to the team again, detailing the incident. We haven't received satisfactory reply yet.

We had two infants in that car and the fumes caused us to start coughing, what if it had enadangeres our babies. What if the car suddenly caught fire? What if we had lost our lives? This has been haunting me since that moment. Most importantly, the fact that we received that message about a situation with the car and then got a faulty car anyway. Was this intentional? Just to collect repair charges? Is this how you do business?

Just so you know, on our last zoomcar rental we paid damage charges for giving back a dirty car. Yes, it was our fault. We agreed, and paid. Although, i know you have cover, that you need not charge for cleaning and certainly not 5k when a complete car interior and exterior wash costs just under rs. 2500 at 3m car care. Still, we paid because we dirtied the car.

This time though, it was not our fault. Any mechanic can tell you how this damage occurs. That car had miles on it so you can check how much we drove. We picked it up at 1:30pm and watched it being towed away at 8pm on the same day. We asked for a replacement. After refusing that, what gives zoomcar the right to demand more money and not refund what we have paid?

This is a zoomcar story. And it is not the first of it's kind within my network. There seems to be a pattern and we refuse to be victimized. We demand zoomcar to be fair and offer good product/service. You may as well shutdown if that's not a motto.

I did a zoomcar booking on 31/12/2108 till 1/01/2019 and i have completed my booking without any damage and i had a security deposit of 3000 rs which need to be refunded but still it is 8/01/2019 and refund has not been initiated and showing pending and on other way it is showing refund amount zero.. Please look into this matter and have my amount refunded as soon as possible booking id is - jps6fqtpl

I have booked zoom car (Ford freestyle) with order id jps6fm69t for[protected] from 07:00 am to 07:00 pm. The pickup location site was an open place on road. When i reached the site the car was filled with mist and muddy at places. Inside of the car was also with sand at the foot rest. Its not even visible outside due to mist and dirt i didnt mind as i was going on a nearby short trip that too on high way. There was no cleaning cloth inside i had to clean the mirrors with what ever tissue papers i had and started. I returned the car to the original location in time and less than free kms. Now to my surprise they are charging me with cleaning charges of 1000 rs. First of all its not in a usable condition then now they are in return charging me of cleaning. I will not recommend zoom car to my friends anymore. They lost their loyal customer

Hi,
I requested zoom car executives to delete my adhaar card and dl images from their site before i close my account with them, as i do not want any personal data theft to happen. Recently came to know that govt has mandated a fine for organisations who deliberately keep the personal data o[censored]sers. Please ensure and confirm that zoom deletes my data.
My zoom car account has been registered with the same mobile number as given...

My issue is my booking of speed ​​limit was mine and because of speed i found the money and 2500 then i told you in your car that i talked to the customer care, i told him that the speedometer is so set a speed of 80 feet is called and does not remain in it 125, so i had booked the next two that even if no more than 80 trains were going to speed in the limit of the car then then, in order to check it, i did it that why i do not have it in one moment, i got charged in one moment. Then i got my message to me, then i will not do it again and even then you should tell it also in the government that so you should tell everyone to complete the speed ​​limit online you are speaking online policy online online how big is the policy if you want to show your policy, then in the car. Why did not it see the two front was going to do a request you should tell about the policy, no one does shopping online, and the bid was that everyone could get involved and little else could find movies, etc., etc. And all you have to do is keep it in the car that everyone knows and your own i'm not going to be wrong. I tried to get a new one at the time. I did not know. I did not even have a policy. I thought i had booked the car. The next two i was just fine. Goes up the power train so to czech it can be to me at once that you have find directly. Now once again and again, if you put charges in my friend, then you know how to keep the 2500 formal, then such a person lives. You should not send a message to you on behalf of your company that you may be charged for his limit. Then i got the message and then i saw that i was doing the same thing, why i was so shy, why not there in it.
I also talked to customer care that he said that the speedometer in the car keeps 80 speed running there, and that does not stay which makes 125 in it, then you get a hero from a company who has a speedometer without speedometer we will not be a problem to any customer and you can tell that there are some policies, etc.