Zoomcar Complaints & Reviews

I strted with cycle 3188562. I kept in an empty parking slot. It has been more than 3 hours. The trip is not getting ended and showing parking full. Also going on deducting money evry 30 min. Is this a joke or a new way to siphon money from customers. If this is the kind of service i am not taking any rides in pedl anymore. Wasted around 8 rs where it should be 1rs. Very disappointed. Not even a proper help or customer care provided to ask...

I have taken pedl cycle from Jangali Maharaj Road Pune and went to Laxmi Road Pune. I have used a cycle for 15 min and then parked for approx an hour.
After returning back I tried to unlock the cycle and resume my trip however it did not get unlock and trip is also not ended. I tried many times. So I have to leave my cycle at that place and went back home. After a while I have also tried to end my trip almost 10-15 times but the app...

Cycle no : 3233144
Date of incident : 29-nov-2018
Pedl subscribed email id: [protected]@gmail.com

Unable to end the trip from last 4 hours. Yesterday i faced same issue and it got eneded after 5 hours. Today also i am facing thr same issue. Whenever i am trying to end the trip i am getting message of time out. I have attached the screenshot for evidence. I have parked cycle at pedl station after 30 min of my ride,...

I booked a tata hexa car from zoomcar, jaipur (Booking id-jps64nj7n) car no-dl1na2736 on 16th nov.

The car provided too me was in very bad shape. But i had to accept. As soon as i took the car on highway the plastic bidding of the windshield came out which i reported to customer care along with the other issues in the car. The representative told me to ret it repaired and claim the bills which he told would be around re 50....

Date - 29/11/2018

Hi,

Like everyday, i started the trip from hsr and reached domlur around 10:05am. I have locked and parked at bike station and tried many attempts
To end the trip but its not ending.

Most of time after 2 attempts it ends the trip but today its not ending.

I am unable to end trip and its keep on charging me and deducting from paytm account.

Please...

Hi team,

I booked a cycle 3237404 stationed at my office location & used it for around 03-05 minutes, but unable to end trip stating parking is full and end trip at some other station, which also shows the same message. I am being charged for 2nd 30 minutes ride as well. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.

Cycle number 3237404
Name - vijaybr...

I started a trip at annanagar metro on a pedl cycle (100300) on 25th nov 2018, 8.06 pm, and tried to end trip at bougainvilla park. I was in a hurry so i locked the cycle and clicked end trip on the cycle and left. But the trip was not ended. It was automatically ended on 26th nov 2018 at 1.12 pm. As per zoomcar policy even if the trip was not ended, if the cycle is locked, in 10 mins the trip should end. It took 1 day to end, and i was charged...

Pedl-I am trying to end trip since 2 hours but it's not working.
When I click on end trip, the progress bar gets stuck and nothing happens.
I have parked it at the correct station next to other 2 cycles.
I am trying since 2 hours and it's the same again and again.
I even tried parking the cycle at another station but even there the end trip progress bar gets stuck and doesn't end trip.
Please help and refund...

For the first time, i was using pedl, and i cycled around 17 mins, for it charged rs 1. But when i parked the cycle and also locked, and tried to end the trip under trip under progress, it is not ending. I waited there for half an hour, and tried to end the trip continuously, but it didn't end the trip. And now, they have charged me rs. 2 for another half hour. And it goes on charging on every half an hour. Is it the type of service you guys...

Hello Team,

On 25th Nov. I booked the Zoomcar PEDL cycle and rode for 20mins.
Then I parked the cycle and locked it. But was unable to end the trip for more than 12hrs. and charged me around 231/- INR which is completely irrelevant and fraud.
Please advice on this and refund my money back.

Unfortunately there is no option to talk to the customer care...

Hello, this ia extremely urgent. I am using pedl service in kharadi, pune. My cycle number is 3199217.. I unclocked the cycle and my trip started since morning 1:30 pm. And the cycle wasnt unlocked. I tried ending the trip but im unable to end the trip. After 30 mins somehow i unlocked it successfully but later when i wanted to end the trip m not able to do so please help this is urgent. It been 3 hrs unable to end the trip. Please end the...

I am unable to end the trip of cycle no 3177743. I have used cycle today for 19 min after that i locked the cycle at it's station. Now whenever i am trying to end my trip it display message that "something went wrong please try again later". It is more then 6 hrs now and still my trip is active and unable to end it after many attempts.in the help secetion there is no option to connect anyone. It is really a pathetic service and this is not...

It was very surprise that the pined point of the car location of the zoom car booking number jps649uky was given as room 117, bharti towers and turned out to be govt. Staff quarters.
Also zoom have not provided proper address that is, the block number of bharti tower and so i had to run here and there just like wild goose chasing. I could not find any vehicle that too in a new city which i have never visited. Also there were many blocks...

Hi,

As is used pedl cycle for 5min after that i am trying to complete by trim but due to more cycles in stop i am unable to end the trip for next 1 hour.
Because of delay in ending trip i lost 20 rupees.

When i start my trip from source to destination how could i know that how many cycles are there in destination point and because of this i can't end the trip in destination.
This is worst service...

I have used this cycle to reach a certain destination and while leaving, I booked an Uber. I did not even unlock the cycle or begin the trip but to my horror, I'm being billed for a trip I wasn't even on and FOR THE SAME CYCLE!

The cycle is at the PEDL station & I'm unable to end the trip, and money is being drained out of my PayTM wallet.

You guys need to have a customer care support or something, like what...

I started a trip and locked the cycle after 10 minutes at the station but couldnt end the trip even after one hour. The trip also didnt end automatically and i am still receiving messages to end trip and trip charges but i am unable to end trip.
I dont know what to do now. It has been pathetic since i have been trying to contact the customer care of zoom car but they are not available and the numbers are wrong
If you are starting...

Ii took a pedal cycle 3251979, when i unlocked i found that chain socket is damaged, so i parked the cycle at that station only. And when i tried to lock the cycle there is no locking clip so that i can push it to lock the cycle. I am unable to lock the cycle. My trip is continuing since more 3 hrs. I am unable to end the trip. And also no one there to assist. I didn't found any customer service support number for pedal service.
It's...

I took a pedal cycle 3251979, when i unlocked i found that chain socket is damaged, so i parked the cycle at that station only. And when i tried to lock the cycle there is no locking clip so that i can push it to lock the cycle. I am unable to lock the cycle. My trip is continuing since more 3 hrs. I am unable to end the trip. And also no one there to assist. I didn't found any customer service support number for pedal service.
It's...

Not able to end trip for the pedl bike. It has already deducted 36 rs from my account.
This is a frequent issue observed.
If it continues then i doubt if people will actually be preferring to use it.
Kindly solve the issue and don't deduct faltu amount from users account.. This is just cheating...
I have used the bicycle just for 5 min but is is continuing to charge me...

Cycle no 3162591

I am helpless and very disturbed for the issue of taking a pedal zoom car...I'm not able to end d trip ...even after so many attempts...please help me area Austin town plamgorve road ...this is insane n killing people money..not acceptable n want to sue to court the people who found this app...it's a strict warning to a cheaters..

Mathews...