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Zoomcar Complaints & Reviews

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Updated: Nov 7, 2025
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Zoomcar reviews & complaints page 199

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N
nehanagar_
from Mumbai, Maharashtra
Dec 8, 2018
Resolved
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Address: 411027

Horrible fraud pathetic service never anybody should ever try. Worst service i have ever seen no respect for customers and not even a single percent concerned with customer safety. We hired a cab just after driving few kms smoke started coming out of the cab and petrol started dripping out. The place where cab got break down it was completely lonely road and hardly we could find any people. Inspite of multiple call backs zoom car representatives were only concerned with there car. Its a fraud company liars gave us a wrong update that they are sending an alternative cab. After waiting for more than 4.5 to 5 hours only a towing machine was sent and no cab was sent. We were a complete family also consist of women and a 3.5 year child. The representative only were worried about there car and had no concern about even the women safety or concerned about a baby. Even though we said multiple times that it is risky to stand and we would prefer to. Leave the cab at that place and try to get some other cab so that we can reach at some safe location. The representative said we our concerned with the cab and in case if something would happen it would be the responsibility o[censored]s. Its literally the worst service and its a humble request to everyone not to use this worst company service. I have the evidence of the multiple calls and also the cab video which was made. I want that the owner of this company should contact us and should compensate for the mental and personal torture which we experienced
+2 videos
Jan 14, 2019
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Dec 10, 2018
Zoomcar Customer Care's response
Hello Neha,

Greetings!

Please accept our sincere apologies for the inconvenience caused. We did review your comment and this is definitely not the experience we aim to provide to our customers. Please share your booking ID at [protected]@zoomcar.com, so that we check on the booking and we will do the needful.

Regard
Wasim
Zoomcar
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    A
    Aniruddha1234
    from Kolkata, West Bengal
    Dec 8, 2018
    Resolved
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    Address: 700156

    Hi team,

    I booked a cycle 101844 stationed at my office location & used it for around 15 - 20 minutes, but unable to end trip stating parking is full and end trip at some other station, which also shows the same message. I am being charged for 2nd 30 minutes ride as well. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.

    Cycle number hi team,

    I booked a cycle hi team,

    I booked a cycle 101844 stationed at my office location & used it for around 15 - 20 minutes, but unable to end trip stating parking is full and end trip at some other station, which also shows the same message. I am being charged for 2nd 30 minutes ride as well. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.

    Cycle number 3191086 stationed at coal bhavan office location but unable to end trip and after a while there was a message stating that i need to park at the nearest pedl station. I am being charged continously. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.

    Cycle number 3191086
    Jan 23, 2019
    Complaint marked as Resolved 
    Zoomcar customer support has been notified about the posted complaint.
    Verified Support
    Dec 10, 2018
    Zoomcar Customer Care's response
    Hello Aniruddha,

    Greetings!

    We are sorry to know that the issue has been persisting.

    We request you to kindly follow the below steps and raise the complaint, we have a dedicated PEDL team who shall check on the complaint raised and shall resolve the issue.

    - Click on the hamburger menu in the app (three dots on the top left-hand side)
    - Select “My Trips”
    - Select “PEDL”
    - Select the trip where issue needs to be reported
    - Follow on-screen instructions

    In case you need any further details, kindly revert, we shall help you accordingly.

    Regards,
    Wasim
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      N
      NitinShinare Vlogs
      from Deulgaon Raja, Maharashtra
      Dec 7, 2018
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      Address: Pune, Maharashtra, 1383

      I took a cycle from fc road, pune.
      Cycle no.-3195679
      I had started my trip at 4.59 pm and ended around 5.15 pm on 7th dec 2018. The end trip button is not working as i am continuously requesting to end the trip from last 2 hr.
      I haven't found any customer care number on application.
      When i clicked on end trip, it showes unable to end trip. I also ensure that wheather it's locked properly or not.
      Please resolve my problem as soon as possible.
      Zoomcar customer support has been notified about the posted complaint.
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        NitinShinare Vlogs
        from Deulgaon Raja, Maharashtra
        Dec 7, 2018
        Resolved
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        Resolved

        Address: Pune, Maharashtra

        Hello,
        I am sending the trip end request since 1hr but it's not working. I had started my trip at 4.59pm and ended around 5.15pm on 7th dec. 2018
        My booked cycle id is:3195679
        When i clicked on end trip, it showes unable to end trip. I also ensure that wheather it's locked properly or not.
        And worst part is it's still charging me with rs 3 per 10min.
        Please resolve my problem as quick as possible.
        Another thing i haven't found any customer care number. It's terrible.
        Jan 19, 2019
        Complaint marked as Resolved 
        Zoomcar customer support has been notified about the posted complaint.
        Dec 07, 2018
        Updated by NitinShinare Vlogs
        Please solve my problem it's charging me
        Verified Support
        Dec 09, 2018
        Zoomcar Customer Care's response
        Hello User,

        Greetings!

        We apologize for the inconvenience caused. We would request you follow the below steps and raise your concern.
        - Click on the hamburger menu in the app (three dots on the top left-hand side)
        - Select “My Trips”
        - Select “PEDL”
        - Select the trip where issue needs to be reported
        - Follow on-screen instructions

        Regards,
        Imran
        Zoomcar
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          K
          kprabhakar279
          from Mumbai, Maharashtra
          Dec 7, 2018
          Resolved
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          Address: 560102
          Website: www.zoomcar.com

          Hello,
          I had booked a cycle on (7-dec) around 12:48pm. When i tried ending trip after reaching destination. It shows my unable to end trip.
          My book cycle id is : 102692

          Worst thing about zoom (Pedl) their is no customer support on their app and website for cycle.
          Still they are charging (Continous as 3 rs for every 10 mins) for their failures.
          Please help me ending this trip asap.

          Thanks
          Kumar prabhakar
          [protected]
          Jan 12, 2019
          Complaint marked as Resolved 
          Zoomcar customer support has been notified about the posted complaint.
          Verified Support
          Dec 07, 2018
          Zoomcar Customer Care's response
          Hello Prabhakar,

          Greetings!

          We are sorry to know that the issue has been persisting.

          We request you to kindly follow the below steps and raise the complaint, we have a dedicated PEDL team who shall check on the complaint raised and shall resolve the issue.

          - Click on the hamburger menu in the app (three dots on the top left-hand side)
          - Select “My Trips”
          - Select “PEDL”
          - Select the trip where issue needs to be reported
          - Follow on-screen instructions

          In case you need any further details, kindly revert, we shall help you accordingly.

          Regards,
          Wasim
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            G
            gobi.yes
            from Chennai, Tamil Nadu
            Dec 7, 2018
            Resolved
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            Address: 560034
            Website: pedl.zoomcar.com

            Cyale no: 3254428

            So many unlock / lock issue there. Whenever i unlock using app, app says unlocked, but physically not unlocked, this happened for me almost 75% of trips. And while ending trip also app says parking lot full. There is nothing like parking lot, everyone are paring in pedestrian platform, then why that stupid check.
            Also before we try unlock the cycle, we need to check the breaks, handle everything working fine. After i checked all these also i faced some issue after unlock the cycle.

            This particular cycle, while lock not locked with one try.
            Jan 18, 2019
            Complaint marked as Resolved 
            Zoomcar customer support has been notified about the posted complaint.
            Verified Support
            Dec 07, 2018
            Zoomcar Customer Care's response
            Hello Gobi,

            Greetings!

            We are sorry to know that the issue has been persisting.

            We request you to kindly follow the below steps and raise the complaint, we have a dedicated PEDL team who shall check on the complaint raised and shall resolve the issue.

            - Click on the hamburger menu in the app (three dots on the top left-hand side)
            - Select “My Trips”
            - Select “PEDL”
            - Select the trip where issue needs to be reported
            - Follow on-screen instructions

            In case you need any further details, kindly revert, we shall help you accordingly.

            Regards,
            Wasim
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              H
              Hrishik Bagla
              from Guwahati, Assam
              Dec 7, 2018
              Resolved
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              Resolved

              Address: Kolkata, West Bengal, 700102

              I am trying to end the pedl trip of this cycle number[protected] since last 2 hours and it shows"Time out please try again" . I don't understand what is this? When I am done, I just end the trip and it never happens on the first try but never takes this long to end. I've parked the cycle from where I had started the trip, a pedl station. It is being charged Rs 3 for every 10 minutes. Also, there's no way to contact zoom car support for pedl. Please resolve the issue as soon as possible
              Jan 18, 2019
              Complaint marked as Resolved 
              Zoomcar customer support has been notified about the posted complaint.
              Verified Support
              Dec 07, 2018
              Zoomcar Customer Care's response
              Hello Hrishik,

              Greetings!

              We are sorry to know that the issue has been persisting.

              We request you to kindly follow the below steps and raise the complaint, we have a dedicated PEDL team who shall check on the complaint raised and shall resolve the issue.

              - Click on the hamburger menu in the app (three dots on the top left-hand side)
              - Select “My Trips”
              - Select “PEDL”
              - Select the trip where issue needs to be reported
              - Follow on-screen instructions

              In case you need any further details, kindly revert, we shall help you accordingly.

              Regards,
              Wasim
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                R
                Rit Ritu
                from Hosur, Tamil Nadu
                Dec 7, 2018
                Resolved
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                Resolved

                Address: 560102
                Website: Zoomcar pedl

                Its take me to reach my destination arond 8min. While tried to end the trip, trip was not getting end and showing patking is full. Rest one hour i tried to end the ride in two stations both r showing same. Though pedl station was empty. Face the issue every day. After 1hour 13 mins trip got end.& deduct 24 rupess. Want this refund. If any bug is there in the application you shouldnt deduct money from customer account. Or this is the money making plan???
                Claim refund for below cycle

                Cycle no -3244458
                +1 photos
                Jan 16, 2019
                Complaint marked as Resolved 
                Zoomcar customer support has been notified about the posted complaint.
                Verified Support
                Dec 10, 2018
                Zoomcar Customer Care's response
                Hello Rit,

                Greetings!

                We are sorry to know that the issue has been persisting.

                We request you to kindly follow the below steps and raise the complaint, we have a dedicated PEDL team who shall check on the complaint raised and shall resolve the issue.

                - Click on the hamburger menu in the app (three dots on the top left-hand side)
                - Select “My Trips”
                - Select “PEDL”
                - Select the trip where issue needs to be reported
                - Follow on-screen instructions

                In case you need any further details, kindly revert, we shall help you accordingly.

                Regards,
                Ramya. S
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                  H
                  Himani_aks
                  from Vasai-Virar, Maharashtra
                  Dec 6, 2018
                  Resolved
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                  Resolved

                  Address: Pune, Maharashtra, 411014

                  I took a cycle from near by station cycle no 3199517. I have locked it but my teip has not ended. I have tried to end many times but it is not working just showing time out. Please end the trip as soon as possible. I have tried many locations but the trip is not ending all it shows me is time out. The billing is increasing and cannot find any clue. Please look into it asap
                  Cycle no is 3199517
                  +1 photos
                  Jan 11, 2019
                  Complaint marked as Resolved 
                  Zoomcar customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 08, 2018
                  Zoomcar Customer Care's response
                  Hello Himani,

                  Greetings!

                  We are sorry to know that the issue has been persisting.

                  We request you to kindly follow the below steps and raise the complaint, we have a dedicated PEDL team who shall check on the complaint raised and shall resolve the issue.

                  - Click on the hamburger menu in the app (three dots on the top left-hand side)
                  - Select “My Trips”
                  - Select “PEDL”
                  - Select the trip where issue needs to be reported
                  - Follow on-screen instructions

                  In case you need any further details, kindly revert, we shall help you accordingly.

                  Regards,
                  Wasim
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                    S
                    SSachins
                    from Igatpuri, Maharashtra
                    Dec 6, 2018
                    Resolved
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                    Resolved

                    Hi I started my pedl service at 6:46PM today (06/22/2018) with cycle no:- 3167761 after completing my trip at 7PM, I am not able to end trip I tried at 2-3 pedl parking station but could not able to end trip resolved the issue on priority I am totally fed up and frustrated with services.
                    Its now9:40 pm still I am not able to end trip please please help me... I am very panic I totally frustrated my family is waiting for me at home I am not able to end trip there is no customer care no also to contact you don't offer such horrible service to poor people
                    Sachin sonawane
                    Jan 11, 2019
                    Complaint marked as Resolved 
                    Zoomcar customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 08, 2018
                    Zoomcar Customer Care's response
                    Hello Sachin,

                    Greetings!

                    We are sorry to know that the issue has been persisting.

                    We request you to kindly follow the below steps and raise the complaint, we have a dedicated PEDL team who shall check on the complaint raised and shall resolve the issue.

                    - Click on the hamburger menu in the app (three dots on the top left-hand side)
                    - Select “My Trips”
                    - Select “PEDL”
                    - Select the trip where issue needs to be reported
                    - Follow on-screen instructions

                    In case you need any further details, kindly revert, we shall help you accordingly.

                    Regards,
                    Wasim
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                      B
                      Basu K
                      from Hyderabad, Telangana
                      Dec 6, 2018
                      Resolved
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                      Resolved

                      Address: 560034
                      Website: www.zoomcar.com

                      Cycle : 3201439
                      Place : Wipro Park, Koramangala Bangalore

                      After using cycle for 5-10 mins, parked it in wipro park koramangala Bangalore station.
                      The amount was just 3-5 rs that time.
                      When tried to end trip, the bicycle was not ending the trip . Also manually the it was not getting locked.
                      Spent my 30mins of valuable time fighting with cycle to lock.

                      Lock the bicyle and refund my extra deducted amount to my paytm.
                      Basavaraj K
                      Jan 14, 2019
                      Complaint marked as Resolved 
                      Zoomcar customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 08, 2018
                      Zoomcar Customer Care's response
                      Hello Basavaraj,

                      Greetings!

                      We are sorry to know that the issue has been persisting.

                      We request you to kindly follow the below steps and raise the complaint, we have a dedicated PEDL team who shall check on the complaint raised and shall resolve the issue.

                      - Click on the hamburger menu in the app (three dots on the top left-hand side)
                      - Select “My Trips”
                      - Select “PEDL”
                      - Select the trip where issue needs to be reported
                      - Follow on-screen instructions

                      In case you need any further details, kindly revert, we shall help you accordingly.

                      Regards,
                      Wasim
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                        A
                        from Bhubaneshwar, Odisha
                        Dec 6, 2018
                        Resolved
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                        Resolved

                        Address: Kolkata, West Bengal, 700156
                        Website: Zoom car

                        A bill amount of 1218 as been generated for 3 days in pedl whereas I used it just for 3 mins. When my trip was done I could not end my trip in app due to which a bill with a huge amount has been generated. Amount of 36 rupees has been already debited from my PayTm account and now they want me to pay 1182 more. The cycle number is 3172486. I took it from shapoorji 3rd Dec and ended the trip there itself. And today i.e on 6th Dec I get a message saying that my trip has ended whereas I had been trying to end the trip all these days. The app doesn't even have a contact number or mail address so that I can complain then and there itself. This forum is the last resort I had to complaint about this scamster application.
                        Jan 12, 2019
                        Complaint marked as Resolved 
                        Zoomcar customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 07, 2018
                        Zoomcar Customer Care's response
                        Hello User,

                        Greetings!

                        We apologize for the inconvenience caused. We would request you follow the below steps and raise your concern.
                        - Click on the hamburger menu in the app (three dots on the top left-hand side)
                        - Select “My Trips”
                        - Select “PEDL”
                        - Select the trip where issue needs to be reported
                        - Follow on-screen instructions

                        Regards,
                        Imran
                        Zoomcar
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                          T
                          Tathagata Chatterjee
                          from Mumbai, Maharashtra
                          Dec 6, 2018
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                          Address: 560078
                          Website: Zoomcar.in

                          Booking i'd jps6fc7wt

                          Everything will be fine in the first booking itself but they will make you fall in a trap after that... I[censored] don't believe my words check their reviews on google,
                          They will provide you with damaged, uncleaned cars and then when you will mark them in your pickup checklist, these people will delete it from the system and will charge immensely beyond your concern!!
                          When you will start to ask them questions then they will threat you with company rules and regulations for making the payment within 5 days... I don't know what is the purpose of giving a fake name for car rentals instead of something else they are doing every day...
                          They charge me charged me almost 9000/- for driver's door lock which was being damaged earlier... Even after posting pictures of the same thing in their pickup checklist they are simply ignoring it now!!
                          Note:- @zoomcar
                          Don't judge everyone in the same scale as some people r using your service only for emergency case and they know how to take care of a car and it's accessories,... I have 3cars and 4bikes btw!!

                          Will never ever recommend anyone...!!
                          Zoomcar customer support has been notified about the posted complaint.
                          Dec 11, 2018
                          Updated by Tathagata Chatterjee
                          It's all about blame game here...

                          The above mentioned started

                          worst experience for me!! - Comment #3296062 - Image #0
                          worst experience for me!! - Comment #3296062 - Image #1
                          worst experience for me!! - Comment #3296062 - Image #2
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                            Noel Raymond
                            from Mumbai, Maharashtra
                            Dec 6, 2018
                            Resolved
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                            Resolved

                            Address: 560086

                            I have been called multiple time to make payment and they are sending me recovery notice i have explained then clearly that it is not been done in my booking i have dropped the car at the location at 1:00 pm on 27th oct 2018 when i have end the booking i have clearly checked everything and ended it after a day i received a notification on my zoomcar app that i have been charged for accidental charges when i asked them for clarification they are sending me damage pictures of the car which is not vaild i have asked them why was it not checked at the time of deliver or immediately notify me they have no answer.

                            They are charging me 10000 /-rs for front bumper damage

                            Hi annepogu,

                            Greetings from zoomcar!

                            Thank you for writing in.

                            With reference to your mail regarding booking id jps644pg3, we apologize for the inconvenience caused to you. However, we request you to kindly share the properties (Date and time) of the shared images, so we can check the same and assist you further. Hence, we request you to understand and co-operate on the same.

                            Feel free to contact us for further queries.

                            Regards,
                            Rekha
                            Team zoomcar

                            Above email is been sent by them and below email is my response

                            Hello team,

                            This is purely harassment against me as i have already stated that accident is not done when i picked it or dropped off...

                            1. Please share the picture with exact date and time when i dropped the car.

                            2. I have already sent you pictures of the car with date and time and i dropped the car at 12:30 pm oct 27 2018 please provide the same details i will surely make a payment

                            3. When i dropped the car i completely made a pure investigation and dropped it without any damage
                            +4 photos
                            Jan 12, 2019
                            Complaint marked as Resolved 
                            Zoomcar customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 10, 2018
                            Zoomcar Customer Care's response
                            Hello Noel,

                            Greetings!

                            We do understand your concern here.

                            We did investigate the above issue and see that the charges are appropriately levied on the booking as per the policy as you have damaged the vehicle during your reservation. We regret to inform that we will be unable to reverse/reduce the charges.

                            Hoping for your kind understanding in this regard.

                            Regards,
                            Ramya. S
                            Dec 11, 2018
                            Updated by Noel Raymond
                            Hello Ramya,

                            what investigation are you talking about i have made no damage mean i have not done it please get a proof of the damage with date and time i will pay for that not for unnecessary things.

                            Regards
                            Noel Raymond.
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                              V
                              Vìjãý Asranì
                              from Mumbai, Maharashtra
                              Dec 5, 2018
                              Resolved
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                              Resolved

                              Address: Mumbai City, Maharashtra
                              Website: Www.zoomcar.com

                              On 4th december i had booked a mahindra scorpio from zoomcar to visit a hill station. We had checked the car completely before starting the trip and the car seemed to be in good condition as it looked. We drove till the top of the hill station without any issue. We even drove down the hill station. But while returning from destination in the middle of the highway the car's brake had failed due to irrisponsible complany's duty of not maintaining the car and no proper servicing and checking the engine of the car.
                              I had luckily noticed some change in the braking of the brakes and by not any risk had stopped by the side of road.
                              It was our luck that the brake did not stop working in middle of the ghat orelse i could have lost the control and we 7 humans might have even fall from the hill.
                              This irrisponsibility of non-maintainance of the car and its parts would have become the reason of death of 7 humans. Our life was risked and whole trip and time had spoilt due to this mistake of the company. After their mistske, they dint even provide us with any proper help of getting a vehicle with a driver or any taxi to go back home. More over they kept us waiting for more than 4 and half hours in middle of the highway with no help.
                              Jan 10, 2019
                              Complaint marked as Resolved 
                              Zoomcar customer support has been notified about the posted complaint.
                              Dec 05, 2018
                              Updated by Vìjãý Asranì
                              Car no. KA51AA6844
                              Booking ID JPS6FJOSX
                              Complain. X[protected]IND
                              Verified Support
                              Dec 10, 2018
                              Zoomcar Customer Care's response
                              Hello Vijay,

                              Greetings!

                              Please accept our apologies for the inconvenience caused.

                              We did check and see that our team already shared an update on the complaint raised.

                              Regards,
                              Ramya. S
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                                Srekandan CR
                                from Sangamner, Maharashtra
                                Dec 5, 2018
                                Resolved
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                                Resolved

                                Address: Pune, Maharashtra, 411014

                                Hello team,

                                I've subscribed for monthly package for zoom pedl service but zoom pedl cycle is not available at eon kharadi past 2 days. Let me know when the cycle will be available for use. This is 3rd day i'm not able to find cycle near kharadi eon it part front gate. Kindly refund the subscription amount if there is no more service provided in kharadi eon it park
                                Jan 8, 2019
                                Complaint marked as Resolved 
                                Zoomcar customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 08, 2018
                                Zoomcar Customer Care's response
                                Hello User,

                                Greetings!

                                We are sorry to know that the issue has been persisting.

                                We request you to kindly follow the below steps and raise the complaint, we have a dedicated PEDL team who shall check on the complaint raised and shall resolve the issue.

                                - Click on the hamburger menu in the app (three dots on the top left-hand side)
                                - Select “My Trips”
                                - Select “PEDL”
                                - Select the trip where issue needs to be reported
                                - Follow on-screen instructions

                                In case you need any further details, kindly revert, we shall help you accordingly.

                                Regards,
                                Ramya
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                                  P
                                  Pralhad29
                                  Dec 5, 2018
                                  Resolved
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                                  Resolved

                                  Address: 411004

                                  Dear sir. Madam, yesterday i started the ride for the cycle no. 3194764 and ended my ride after 26 mins. I locked the cycle and tired to end the trip, but it did not ended, i tried for next one hour; but it was not ended. Today when i checked still it is showing trip is not ended, please end the trip asap, when i completed the ride only rs 9 showed, but today it is showing bigger amount. Also all the rs40 deducted from my account, so please return or credit the remaining amount to my account.
                                  Thank you
                                  Jan 14, 2019
                                  Complaint marked as Resolved 
                                  Zoomcar customer support has been notified about the posted complaint.
                                  Dec 06, 2018
                                  Updated by Pralhad29
                                  Hi, today I parked the Cycle to the PEDL station on JM Road, opposite to the Jungli Maharaj Temple. Today also Rs.36 deducted from my account. Originally the ride was only for Rs.9 but till now total Rs.76 deducted from my account and I got the message for Rs. 738 amount outstanding. This is not fare, please refund my extra deducted amount and please stop this kind of messages.
                                  Verified Support
                                  Dec 08, 2018
                                  Zoomcar Customer Care's response
                                  Hello User,

                                  Greetings!

                                  We are sorry to know that the issue has been persisting.

                                  We request you to kindly follow the below steps and raise the complaint, we have a dedicated PEDL team who shall check on the complaint raised and shall resolve the issue.

                                  - Click on the hamburger menu in the app (three dots on the top left-hand side)
                                  - Select “My Trips”
                                  - Select “PEDL”
                                  - Select the trip where issue needs to be reported
                                  - Follow on-screen instructions

                                  In case you need any further details, kindly revert, we shall help you accordingly.

                                  Regards,
                                  Ramya
                                  Helpful
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                                    G
                                    Goutham Korepu
                                    from Pune, Maharashtra
                                    Dec 5, 2018
                                    Resolved
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                                    Resolved

                                    Address: Pune, Maharashtra

                                    Im k. Goutham.

                                    User id/paytm id: [protected]

                                    Charged amount:258+36

                                    Cycle no:3252253

                                    On nov 29 2018 @ 7:43pm infront of marigold complex i have taken the pedl and end the trip at a station by 8:00pm, but it didn't ended the trip as it continued over night and charged me for the same. I have raised the complaint and its showing me that refund is initiated, but still i didn't get any refund. Below is the screenshot of the report kindly check and refund the amount.
                                    +1 photos
                                    Dec 16, 2018
                                    Complaint marked as Resolved 
                                    Thanks for Consumer Complaints for posting my issue. Yes they have contacted me by the email : [email protected] and by one personal contact no, its a personal no so i'm not mentioning it here. They have asked me few question such as cycle no, date, paytm no, email i have provided through email itself. You can use facebook for the issue search as zoomcar in fb u will find and send the issue in chat ( messagenger) they reply in mins. Thanks K.Goutham
                                    Zoomcar customer support has been notified about the posted complaint.
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                                      N
                                      nikhilkumarmodi11
                                      from Chennai, Tamil Nadu
                                      Dec 5, 2018
                                      Resolved
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                                      Resolved

                                      Address: Bangalore, Karnataka
                                      Website: pedl.zoomcar.com/faq-support

                                      Hello,
                                      I had booked a cycle on (4-dec) around 7:02pm. When i tried ending trip after reaching destination (Where other cycle are already parked). It shows my unable to end trip.
                                      My book cycle id is : 3185563

                                      Worst thing about zoom (Pedl) their is no customer support on their app and website for cycle.
                                      Still they are charging (Continous as 3 rs for every 10 mins) for their failures.
                                      Please help me ending this trip and charge this trip for what is was used. I. E. 3 rs only (As i drive only dot 9 mins)... And cycle condition was also very bad, one break was not there and chain is also removed.
                                      +2 photos
                                      Jan 15, 2019
                                      Complaint marked as Resolved 
                                      Zoomcar customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 08, 2018
                                      Zoomcar Customer Care's response
                                      Hello User,

                                      Greetings!

                                      We are sorry to know that the issue has been persisting.

                                      We request you to kindly follow the below steps and raise the complaint, we have a dedicated PEDL team who shall check on the complaint raised and shall resolve the issue.

                                      - Click on the hamburger menu in the app (three dots on the top left-hand side)
                                      - Select “My Trips”
                                      - Select “PEDL”
                                      - Select the trip where issue needs to be reported
                                      - Follow on-screen instructions

                                      In case you need any further details, kindly revert, we shall help you accordingly.

                                      Regards,
                                      Ramya
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                                        T
                                        Thimmanna A S
                                        from Kottayam, Kerala
                                        Dec 5, 2018
                                        Resolved
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                                        Resolved

                                        Website: Zoomcar

                                        Dear Sir / Mam,
                                        I had booked a pedl cycle no 103036, me and my friend booked at the same time and we dropped at the same place but my trip doesn't seem to end. I have tried to end it for about one hour but its the same. The charges are still going, it has not stopped yet. It has reached about 200inr by now. So please look into it, my amount is been added without stop. Please resolve my issue ASAP.
                                        Name - Thimmanna A S
                                        Cycle no - 103036
                                        +1 photos
                                        Jan 13, 2019
                                        Complaint marked as Resolved 
                                        Zoomcar customer support has been notified about the posted complaint.
                                        Verified Support
                                        Dec 08, 2018
                                        Zoomcar Customer Care's response
                                        Hello User,

                                        Greetings!

                                        We are sorry to know that the issue has been persisting.

                                        We request you to kindly follow the below steps and raise the complaint, we have a dedicated PEDL team who shall check on the complaint raised and shall resolve the issue.

                                        - Click on the hamburger menu in the app (three dots on the top left-hand side)
                                        - Select “My Trips”
                                        - Select “PEDL”
                                        - Select the trip where issue needs to be reported
                                        - Follow on-screen instructions

                                        In case you need any further details, kindly revert, we shall help you accordingly.

                                        Regards,
                                        Ramya.S
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