Zoomcar Complaints & Reviews

This is regarding my booking which was done on 8th Dec 2018. (Booking Id-JPS6FOWVG) with Zoom Car Bangalore.

I have got a KUV 100 and when I opened the app it mentioned to me that its damaged at back and rear and asked me to proceed.

Before pickup, I called zoomcar customer care as well to check for the location and inform that there is no one present here at the reception of the zoom car and how should I get the car inspected before I take the car. I called them just before the pickup start time for this.

Now when I have dropped the car without any accidents or any scratches from my end they have send me the bills stating that I need to pay 6K INR in damages as it was done by me.

When I have asked them for the proof that I have damaged the car and they mentioned to me that I need to prove to them that I did not cause it. When I asked them to give me rational and proof that I have caused it, they mentioned to me that they need not prove that I have caused the damages.

I did explain to them everything and over call they started harassing me .

Infact when I asked specifically for pin pointed questions over the email they state that its as per policy and they are also cant be sure if those damages are caused by or someone else (parked car in parking getting hit or someone else) but still they need to charge me for it.

They have taken 3k from me just for no fault of mine and lack of process at their end. Infact they are asking for 3K more from my end for it.

Have given them 7 days to refund me my money, after that Will be filling the complaints in District consumer forum to get my money back along with the compensation for harassment and mental stress.

I live in Kolkata. Today, while returning back from my college, I booked a PEDL Cycle with number 3201616. But, it didn't unlock even after 5-6 minutes. I tried ending my trip but it showed that parking lot is full. How is it possible? I didn't even move that cycle from there. I left it there itself and logged out of the app. They deducted INR 36 from my PayTm account right now. Please look into this matter right now and refund me my Rs. 36 back into my PayTm Account.

I have taken my trip from pune on 21/11/18 with booking number jps64943c. I have finished my journey on time without any due.

I was messaged the day after my journey that my deposit money of 3000 will be credit by 27/11. Today on 10/12/2018, i didnt received my money back.

I want to know when will i get my money back as the only option left is to go to consumer court.

Hope i will get clear response soon.

Dear team

We had been in mumbai for 24 hours starting from 7th dec - 8th dec 2018 on an emergency. To avoid hassles with transportation, we both booked zoom car from mumbai intnl airport from 12 pm 7th dec until 11 am of 8th dec (As out flight to dubai was at 13:10 hrs), we received a message from the airline that the flight was delayed by 2 hours hence we extended our car booking also by 2 hours for which we paid rs 220 extra (2 hours extension). The zoom car app even showed a confirmation that the car was extended. However since 11 am we started getting calls that we were delayed in returning the car and that we would be charged a late fee of rs 750 + a late charge of rs. 250 as per the company's policy. We tried to explain them the situation and requested them to consider this as a one off instance and also told them that charging rs 2050 for lapsing a payment of rs. 220 was irrational. They even had a deposit of rs. 3000 blocked on our card. Having known that why would we jeopardise our deposit.

The call center agent promised to have her manager call us on our dubai number however no one called and we directly received the final invoice, which has been attached. Request kindly look into this matter and ensure justice is prevailed.

Thanks and regards
Yatin

My name is vivek. Many times i am trying to book zoom car but it's showing you are blacklisted by zoom car. Without intimation my account was blocked.in emergency cases i am not able to book a zoom car. I am sorry if anything worng with me in last booking.. Many times i tried to contact with zoom car service but no use.. I am requesting zoom car service to remove me from blacklist. Thanq

My email. [protected]@gmail.com

My name is vivek.. From last few months i am trying to book zoom car but it's showing you have been blacklisted by zoom car. Without any intimation they blacklisted my account. I am sorry if there is any wrong with me in last booking.in emergency cases i am not able to book zoom car. So i am requesting zoom car service to remove me from blacklist.

My email. [protected]@gmail.com

Hello, this ia extremely urgent. I am using pedl service in aundh, pune. My cycle number is 3171765 i unclocked the cycle and my trip started since morning 7.0 am. And the cycle wasnt unlocked. I tried ending the trip but im unable to end the trip. Please help this is urgent. It been 1 hrs unable to end the trip. Please end the trip and refund my money back. And the most annoying fact is you dont have an instant helpline number service, in such discrepancies and emergency situations.
I request you to immeadiately end the trip and refund my money back.

I have used pedl cycle for around 20-30 mins but unable to end trip.

I am always getting error either time-out or parking full. I have even tried at other station and parking is full

I have used it on 09/dec/2018
Pedl cycle id is 100200.
Also excess amount has been deducted from my account.

Even i couldn't find any customer support contact details in app to get help.

Please resolve this complaint on priority

I am trying to end the trip from past 28 hour. But it's not getting ended.
Please look into it and help me to end the trip. I used the cycle for only half hour. And trying to end it for past 28 hours Then I finally got fed up and left the cycle in one cycle parking area in front of Employment office, Pune. please help me to end trip & get my money back.

Cycle No.3196496

Mobile no. [protected]

Hi team,

I am trying to end the trip from past 1 hour. But it's not getting ended.
Please look into it and help me to end the trip. I used the cycle for only 1 hour. And trying to end it for past 1 hour roming from one cycle parking to other. Then i finally got fed up and left the cycle in one cycle parking area in front on zenser kharadi pune.

Cycle no. 3171643

My trip started and cycle didn't unlock and when i tried to end the trip it said take the cycle to pdel station to end the trip.
Cycle on pedl stand only and there were 30 more cycles standing.

This is not the first time i am fedup. According to this i started the trip on 1 dec 6 pm and kept cycling till 2nd dec 10:28 am. When pdel station is merely 50 meters from my home?

I have take a subscription for a month i am not able to ride since its asking for changes of the above trip where i could not even unlock it. This happend to me in koramangla as well, trip started and cycle didn't unlock. Trying to end said end the trip on pedel station??

User name: riderroo1

Email: durgesh. [protected]@outlook.com

I booked a zoom car (08/12/2018), car number ts07uf5081. I was about to take the car at 23.00. As per the location i went there and i unlooked the car through app. As per their instructions the key should be inside the glove box of the car. I searched for it but i couldn't get the key. The key was missing. I searched here and there inside the car but i couldn't get it. I call their customer care number which was provided in the app but it was an invalid number. Anyway i left the car at its bookings location and i went out as it was 12 o clock at night. Meanwhile towards my home i searched for the customer care number and got one which was working after several search. I complained to the customer service provider and he verbally launched one complain for me. Now i just want my whole money back, without any deduction within 24 hour. Unless i will issue a case against the company. I will see them in court.

Horrible fraud pathetic service never anybody should ever try. Worst service i have ever seen no respect for customers and not even a single percent concerned with customer safety. We hired a cab just after driving few kms smoke started coming out of the cab and petrol started dripping out. The place where cab got break down it was completely lonely road and hardly we could find any people. Inspite of multiple call backs zoom car representatives were only concerned with there car. Its a fraud company liars gave us a wrong update that they are sending an alternative cab. After waiting for more than 4.5 to 5 hours only a towing machine was sent and no cab was sent. We were a complete family also consist of women and a 3.5 year child. The representative only were worried about there car and had no concern about even the women safety or concerned about a baby. Even though we said multiple times that it is risky to stand and we would prefer to. Leave the cab at that place and try to get some other cab so that we can reach at some safe location. The representative said we our concerned with the cab and in case if something would happen it would be the responsibility o[censored]s. Its literally the worst service and its a humble request to everyone not to use this worst company service. I have the evidence of the multiple calls and also the cab video which was made. I want that the owner of this company should contact us and should compensate for the mental and personal torture which we experienced

Hi team,

I booked a cycle 101844 stationed at my office location & used it for around 15 - 20 minutes, but unable to end trip stating parking is full and end trip at some other station, which also shows the same message. I am being charged for 2nd 30 minutes ride as well. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.

Cycle number hi team,

I booked a cycle hi team,

I booked a cycle 101844 stationed at my office location & used it for around 15 - 20 minutes, but unable to end trip stating parking is full and end trip at some other station, which also shows the same message. I am being charged for 2nd 30 minutes ride as well. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.

Cycle number 3191086 stationed at coal bhavan office location but unable to end trip and after a while there was a message stating that i need to park at the nearest pedl station. I am being charged continously. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.

Cycle number 3191086

I took a cycle from fc road, pune.
Cycle no.-3195679
I had started my trip at 4.59 pm and ended around 5.15 pm on 7th dec 2018. The end trip button is not working as i am continuously requesting to end the trip from last 2 hr.
I haven't found any customer care number on application.
When i clicked on end trip, it showes unable to end trip. I also ensure that wheather it's locked properly or not.
Please resolve my problem as soon as possible.

Hello,
I am sending the trip end request since 1hr but it's not working. I had started my trip at 4.59pm and ended around 5.15pm on 7th dec. 2018
My booked cycle id is:3195679
When i clicked on end trip, it showes unable to end trip. I also ensure that wheather it's locked properly or not.
And worst part is it's still charging me with rs 3 per 10min.
Please resolve my problem as quick as possible.
Another thing i haven't found any customer care number. It's terrible.

Hello,
I had booked a cycle on (7-dec) around 12:48pm. When i tried ending trip after reaching destination. It shows my unable to end trip.
My book cycle id is : 102692

Worst thing about zoom (Pedl) their is no customer support on their app and website for cycle.
Still they are charging (Continous as 3 rs for every 10 mins) for their failures.
Please help me ending this trip asap.

Thanks
Kumar prabhakar
[protected]

Cyale no: 3254428

So many unlock / lock issue there. Whenever i unlock using app, app says unlocked, but physically not unlocked, this happened for me almost 75% of trips. And while ending trip also app says parking lot full. There is nothing like parking lot, everyone are paring in pedestrian platform, then why that stupid check.
Also before we try unlock the cycle, we need to check the breaks, handle everything working fine. After i checked all these also i faced some issue after unlock the cycle.

This particular cycle, while lock not locked with one try.

I am trying to end the pedl trip of this cycle number[protected] since last 2 hours and it shows"Time out please try again" . I don't understand what is this? When I am done, I just end the trip and it never happens on the first try but never takes this long to end. I've parked the cycle from where I had started the trip, a pedl station. It is being charged Rs 3 for every 10 minutes. Also, there's no way to contact zoom car support for pedl. Please resolve the issue as soon as possible

Its take me to reach my destination arond 8min. While tried to end the trip, trip was not getting end and showing patking is full. Rest one hour i tried to end the ride in two stations both r showing same. Though pedl station was empty. Face the issue every day. After 1hour 13 mins trip got end.& deduct 24 rupess. Want this refund. If any bug is there in the application you shouldnt deduct money from customer account. Or this is the money making plan???
Claim refund for below cycle

Cycle no -3244458