Zoomcar Complaints & Reviews

I booked a zoom car (08/12/2018), car number ts07uf5081. I was about to take the car at 23.00. As per the location i went there and i unlooked the car through app. As per their instructions the key should be inside the glove box of the car. I searched for it but i couldn't get the key. The key was missing. I searched here and there inside the car but i couldn't get it. I call their customer care number which was provided in the app but it was an invalid number. Anyway i left the car at its bookings location and i went out as it was 12 o clock at night. Meanwhile towards my home i searched for the customer care number and got one which was working after several search. I complained to the customer service provider and he verbally launched one complain for me. Now i just want my whole money back, without any deduction within 24 hour. Unless i will issue a case against the company. I will see them in court.

Horrible fraud pathetic service never anybody should ever try. Worst service i have ever seen no respect for customers and not even a single percent concerned with customer safety. We hired a cab just after driving few kms smoke started coming out of the cab and petrol started dripping out. The place where cab got break down it was completely lonely road and hardly we could find any people. Inspite of multiple call backs zoom car representatives were only concerned with there car. Its a fraud company liars gave us a wrong update that they are sending an alternative cab. After waiting for more than 4.5 to 5 hours only a towing machine was sent and no cab was sent. We were a complete family also consist of women and a 3.5 year child. The representative only were worried about there car and had no concern about even the women safety or concerned about a baby. Even though we said multiple times that it is risky to stand and we would prefer to. Leave the cab at that place and try to get some other cab so that we can reach at some safe location. The representative said we our concerned with the cab and in case if something would happen it would be the responsibility o[censored]s. Its literally the worst service and its a humble request to everyone not to use this worst company service. I have the evidence of the multiple calls and also the cab video which was made. I want that the owner of this company should contact us and should compensate for the mental and personal torture which we experienced

Hi team,

I booked a cycle 101844 stationed at my office location & used it for around 15 - 20 minutes, but unable to end trip stating parking is full and end trip at some other station, which also shows the same message. I am being charged for 2nd 30 minutes ride as well. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.

Cycle number hi team,

I booked a cycle hi team,

I booked a cycle 101844 stationed at my office location & used it for around 15 - 20 minutes, but unable to end trip stating parking is full and end trip at some other station, which also shows the same message. I am being charged for 2nd 30 minutes ride as well. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.

Cycle number 3191086 stationed at coal bhavan office location but unable to end trip and after a while there was a message stating that i need to park at the nearest pedl station. I am being charged continously. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.

Cycle number 3191086

I took a cycle from fc road, pune.
Cycle no.-3195679
I had started my trip at 4.59 pm and ended around 5.15 pm on 7th dec 2018. The end trip button is not working as i am continuously requesting to end the trip from last 2 hr.
I haven't found any customer care number on application.
When i clicked on end trip, it showes unable to end trip. I also ensure that wheather it's locked properly or not.
Please resolve my problem as soon as possible.

Hello,
I am sending the trip end request since 1hr but it's not working. I had started my trip at 4.59pm and ended around 5.15pm on 7th dec. 2018
My booked cycle id is:3195679
When i clicked on end trip, it showes unable to end trip. I also ensure that wheather it's locked properly or not.
And worst part is it's still charging me with rs 3 per 10min.
Please resolve my problem as quick as possible.
Another thing i haven't found any customer care number. It's terrible.

Hello,
I had booked a cycle on (7-dec) around 12:48pm. When i tried ending trip after reaching destination. It shows my unable to end trip.
My book cycle id is : 102692

Worst thing about zoom (Pedl) their is no customer support on their app and website for cycle.
Still they are charging (Continous as 3 rs for every 10 mins) for their failures.
Please help me ending this trip asap.

Thanks
Kumar prabhakar
[protected]

Cyale no: 3254428

So many unlock / lock issue there. Whenever i unlock using app, app says unlocked, but physically not unlocked, this happened for me almost 75% of trips. And while ending trip also app says parking lot full. There is nothing like parking lot, everyone are paring in pedestrian platform, then why that stupid check.
Also before we try unlock the cycle, we need to check the breaks, handle everything working fine. After i checked all these also i faced some issue after unlock the cycle.

This particular cycle, while lock not locked with one try.

I am trying to end the pedl trip of this cycle number[protected] since last 2 hours and it shows"Time out please try again" . I don't understand what is this? When I am done, I just end the trip and it never happens on the first try but never takes this long to end. I've parked the cycle from where I had started the trip, a pedl station. It is being charged Rs 3 for every 10 minutes. Also, there's no way to contact zoom car support for pedl. Please resolve the issue as soon as possible

Its take me to reach my destination arond 8min. While tried to end the trip, trip was not getting end and showing patking is full. Rest one hour i tried to end the ride in two stations both r showing same. Though pedl station was empty. Face the issue every day. After 1hour 13 mins trip got end.& deduct 24 rupess. Want this refund. If any bug is there in the application you shouldnt deduct money from customer account. Or this is the money making plan???
Claim refund for below cycle

Cycle no -3244458

I took a cycle from near by station cycle no 3199517. I have locked it but my teip has not ended. I have tried to end many times but it is not working just showing time out. Please end the trip as soon as possible. I have tried many locations but the trip is not ending all it shows me is time out. The billing is increasing and cannot find any clue. Please look into it asap
Cycle no is 3199517

Hi I started my pedl service at 6:46PM today (06/22/2018) with cycle no:- 3167761 after completing my trip at 7PM, I am not able to end trip I tried at 2-3 pedl parking station but could not able to end trip resolved the issue on priority I am totally fed up and frustrated with services.
Its now9:40 pm still I am not able to end trip please please help me... I am very panic I totally frustrated my family is waiting for me at home I am not able to end trip there is no customer care no also to contact you don't offer such horrible service to poor people
Sachin sonawane

Cycle : 3201439
Place : Wipro Park, Koramangala Bangalore

After using cycle for 5-10 mins, parked it in wipro park koramangala Bangalore station.
The amount was just 3-5 rs that time.
When tried to end trip, the bicycle was not ending the trip . Also manually the it was not getting locked.
Spent my 30mins of valuable time fighting with cycle to lock.

Lock the bicyle and refund my extra deducted amount to my paytm.
Basavaraj K

A bill amount of 1218 as been generated for 3 days in pedl whereas I used it just for 3 mins. When my trip was done I could not end my trip in app due to which a bill with a huge amount has been generated. Amount of 36 rupees has been already debited from my PayTm account and now they want me to pay 1182 more. The cycle number is 3172486. I took it from shapoorji 3rd Dec and ended the trip there itself. And today i.e on 6th Dec I get a message saying that my trip has ended whereas I had been trying to end the trip all these days. The app doesn't even have a contact number or mail address so that I can complain then and there itself. This forum is the last resort I had to complaint about this scamster application.

Booking i'd jps6fc7wt

Everything will be fine in the first booking itself but they will make you fall in a trap after that... I[censored] don't believe my words check their reviews on google,
They will provide you with damaged, uncleaned cars and then when you will mark them in your pickup checklist, these people will delete it from the system and will charge immensely beyond your concern!!
When you will start to ask them questions then they will threat you with company rules and regulations for making the payment within 5 days... I don't know what is the purpose of giving a fake name for car rentals instead of something else they are doing every day...
They charge me charged me almost 9000/- for driver's door lock which was being damaged earlier... Even after posting pictures of the same thing in their pickup checklist they are simply ignoring it now!!
Note:- @zoomcar
Don't judge everyone in the same scale as some people r using your service only for emergency case and they know how to take care of a car and it's accessories,... I have 3cars and 4bikes btw!!

Will never ever recommend anyone...!!

I have been called multiple time to make payment and they are sending me recovery notice i have explained then clearly that it is not been done in my booking i have dropped the car at the location at 1:00 pm on 27th oct 2018 when i have end the booking i have clearly checked everything and ended it after a day i received a notification on my zoomcar app that i have been charged for accidental charges when i asked them for clarification they are sending me damage pictures of the car which is not vaild i have asked them why was it not checked at the time of deliver or immediately notify me they have no answer.

They are charging me 10000 /-rs for front bumper damage

Hi annepogu,

Greetings from zoomcar!

Thank you for writing in.

With reference to your mail regarding booking id jps644pg3, we apologize for the inconvenience caused to you. However, we request you to kindly share the properties (Date and time) of the shared images, so we can check the same and assist you further. Hence, we request you to understand and co-operate on the same.

Feel free to contact us for further queries.

Regards,
Rekha
Team zoomcar

Above email is been sent by them and below email is my response

Hello team,

This is purely harassment against me as i have already stated that accident is not done when i picked it or dropped off...

1. Please share the picture with exact date and time when i dropped the car.

2. I have already sent you pictures of the car with date and time and i dropped the car at 12:30 pm oct 27 2018 please provide the same details i will surely make a payment

3. When i dropped the car i completely made a pure investigation and dropped it without any damage

On 4th december i had booked a mahindra scorpio from zoomcar to visit a hill station. We had checked the car completely before starting the trip and the car seemed to be in good condition as it looked. We drove till the top of the hill station without any issue. We even drove down the hill station. But while returning from destination in the middle of the highway the car's brake had failed due to irrisponsible complany's duty of not maintaining the car and no proper servicing and checking the engine of the car.
I had luckily noticed some change in the braking of the brakes and by not any risk had stopped by the side of road.
It was our luck that the brake did not stop working in middle of the ghat orelse i could have lost the control and we 7 humans might have even fall from the hill.
This irrisponsibility of non-maintainance of the car and its parts would have become the reason of death of 7 humans. Our life was risked and whole trip and time had spoilt due to this mistake of the company. After their mistske, they dint even provide us with any proper help of getting a vehicle with a driver or any taxi to go back home. More over they kept us waiting for more than 4 and half hours in middle of the highway with no help.

Hello team,

I've subscribed for monthly package for zoom pedl service but zoom pedl cycle is not available at eon kharadi past 2 days. Let me know when the cycle will be available for use. This is 3rd day i'm not able to find cycle near kharadi eon it part front gate. Kindly refund the subscription amount if there is no more service provided in kharadi eon it park

Dear sir. Madam, yesterday i started the ride for the cycle no. 3194764 and ended my ride after 26 mins. I locked the cycle and tired to end the trip, but it did not ended, i tried for next one hour; but it was not ended. Today when i checked still it is showing trip is not ended, please end the trip asap, when i completed the ride only rs 9 showed, but today it is showing bigger amount. Also all the rs40 deducted from my account, so please return or credit the remaining amount to my account.
Thank you

Im k. Goutham.

User id/paytm id: [protected]

Charged amount:258+36

Cycle no:3252253

On nov 29 2018 @ 7:43pm infront of marigold complex i have taken the pedl and end the trip at a station by 8:00pm, but it didn't ended the trip as it continued over night and charged me for the same. I have raised the complaint and its showing me that refund is initiated, but still i didn't get any refund. Below is the screenshot of the report kindly check and refund the amount.

Hello,
I had booked a cycle on (4-dec) around 7:02pm. When i tried ending trip after reaching destination (Where other cycle are already parked). It shows my unable to end trip.
My book cycle id is : 3185563

Worst thing about zoom (Pedl) their is no customer support on their app and website for cycle.
Still they are charging (Continous as 3 rs for every 10 mins) for their failures.
Please help me ending this trip and charge this trip for what is was used. I. E. 3 rs only (As i drive only dot 9 mins)... And cycle condition was also very bad, one break was not there and chain is also removed.