Zoomcar Complaints & Reviews

I booked cycle 3227063 from pedal station near to wadia college pune 411001. Cycle lock was not working that's why after scanning qr code cycle lock was not open but application is showing that trip is started.. Due to lock issue i am unable to end the trip and company is unnecessarily charging me for that.. Kindly have look on issue and help resolving on priority....

Myself sakya ghosh... I booked a pedl cycle on 13/11/2018 at 8pm from unitech gate no. 1 in kolkata. I travel to anihita apartment newtown but when i reached there and try to end my trip there is aserver problem in our zoomcar app. I didnt wait there to end that.. I just lock the cycle and come back home... But till now thetrip is not end the charges cut from my paytm wallet.. Please do something to end the trip... Otherwise i will complaint...

I was unable to lock the cycle at nearest station and i was in hurry so i kept the cycle 3171605 to the nearest station. Please lock it as i m getting charged unnecessarily. I am unable to lock it and now i am far away from that area i can not go there again lock it. Please help and let me know the status. I am worried about it. Please lock it by your side as soon as possible....

I have booked a ford figo for around 5 days to roam around assam /meghalaya (From 03 nov 2018 to 08 nov 2018). The booking was made prior 40 days to the trip (Booking id # jps64dhog), with zoom car guwahati. Just 2 hours before the pickup time an executive called me and informed that the car i booked was not available because of maintenance issues. When asked about any other car availability they said they are extremely sorry and no other...

I had a very urgent trip and booked a scorpio for 10 hours (200 km free and without fuel), from 7:30 am to 5:30 pm with pick-up/drop-off at manipal. The earlier day at 6:30 pm, i got a call from customer support that the vehicle i had booked was not available because it was sent for servicing. They only offered me 5 seater hatchbacks while i was in dire need of a 7 seater. No other 7 seater was available except the fortuner (Pick-up/drop...

I booked a car from zoomcar scorpio. While returning the car got punctured and we had to replace the tyre but the tools weren't good enuf so we weren't able to replace it. So we contacted zoomcar about it and this issue would delay while giving the car on call they forced me to do the extension while promising they will refund and when it came to refund they took their handsoff. That female santoshi told clearly on call that you will get...

Someone is using my driving liscence and booking cars from your application, my name is chetan nagrani you should do something about it, otherwise i have to file an fir and i don't want that bcause i also want to use zoomcar service please take some actions asap you can contact me on [protected] i have uploaded my driving liscense may be it will help you to catch the fraud person thank you...

Hi, i booked cycle 101302 from pedl station at cbg clubhouse, palava city, dombivli yesterday and within 15 minutes i end the trip. So i should charge only 9 rupees but still it is more than 15 hours passed and trip is not ended. It is showing more than 300 rupees outstanding from my paytm. Very bad app zoomcar. Very frustrating and very bad service so ridiculous. No customer care. You are making lots of people fool. I will go to consumer...

My name is elisha chrisbel, the booking id: jps64xajb, i booked zoomcar on 8th nov, and i've been charged with missing documents and cleaning charges adding up to 3000 rupees. These are charged for something i didn't have nothing to do with. Why am i charged, and i'd like you to kindly check it through and exempt me from these false charges. Thank you!...

I had taken the zoom car for 12 hrs, but before completing my journey and submitting the car, my car was already unlocked from some other user as a result of which my speakers which were in the car were missing. I already had the car keys with me irrespective of that some other user was able to unlock the car and take my important valuables. Even after other journey i went to check the car, but it was missing. I want to complain regarding...

This is zoomcar case 1040748 (Query discussion with zoom car) whereby it has been justified that damage of rs 4000 is as per the policy. I treat this as fleecing customers through threatening means. The vehicle provided had at least 20 different dents and scratches and when the car was returned, there was no way this additional scratch if it was, can be identified. So it seems it was a strategy to provide a car with dents so that you find...

I have booked cycle no-102128. I tried ending the trip but it's saying pedl station is full, no empty slots even though there are only 2-3 cycles. It's been 3 hours and i am unable to end the trip. It's very frustrating and please end this trip. It's charging continuously. Moreover there is no contact number available so that we can do direct complaint, this is even more ridiculous. Fix this issue asap.

Name - umang shuklabr...

Dear zoomcar/pedling
My cycle no.3255116
I started trip 8:48, from my room to hotel, when i'm reach there and trying to end trip from 9:04 pm, but it is enable to end trip, i'm trying many times to end trip, but not possible to end trip, right i'm also trying to end trip but it shows sending you request
Please do the needful, as soon as possible
And please refund my money...

Hi,
Pedl,
I have booked a cycle 3204918 and still not anable to end trip.I have traveled 1 km and for stopping it I have travelled aprox 2 km and 5 stations.Please improve your locking/unlocking mechanism.

Another issue is that I have a subscription of 49 recharged on 6 nov, I am not getting one hour free daily ride.

Please resolve these issue as soon as possible....

Zoomcar failed to reimburse the fuel charge which i filled during the trip. It comes to around 1500rs in total for two trips. Now they are asking me to charge 8000rs for damage which i dont even aware. Their parking lot was an open space and adjacent to a road. Why should i pay for the damage if someone else has caused it. I submitted the car with no damage and zoom car is doing false accusations. We need to teach them a lesson for these...

Dear team,

My name is rupesh k mishra
The concern is yesterday i went to a my one friend house who located in noida sector 62 a and the name of society is brickland residency and i reached about 1: 30 pm and after that i came down at about 3:30 and saw a red color i20 hyndai car stand / parked behind my car. The car number is dl1n-a-1611 and this car hired by zoomcar.com after that discovered / search whole society...

They are cheaters, they will easily take your payment on the name of security deposit, but at the time of refund they will teach you their policies.. Now its been 20 days, i didn't received my refund. Every time they are giving me a new date.. My booking id is jps64tn3b. They have policy to refund the amount within 25 days as last time they told me. I have recording saved in my phone. Now they are requesting me to wait till 19th of november...

There was no prior intimation given by the zoomcar people. Even when they came to drop the car they could have said this issue, just like their other basic policies of not drinking or smoking. This policy also was given in the mail in a very small font at the end of the mail which can be ignored very easily. And there is no warning system. The driver slowed the car the moment the beep was heard. This is a case of hidden fraudlency by the...

Hi,
The pedl cycle 3199189 that i booked had a faulty chain; it kept coming off time and again. I was able to put it back couple of times. But then it came off and got stuck. I wasn't able to put it back on. And the next cycle station is close to 1km away, so i can't carry the cycle manually to the next pedl station.

Also, there is no customer support in pedl app for such scenarios; how do you expect customers to reach...

While booking a car, i uploaded my license to my friend's zoom car account! When i uploaded my driving license to my account, it says license already used! I m afraid that it might get misused and i want to remove my driving license from that account or at least delete that account!!
I dont want it to get misused and i want the team to do the needful asap!!...