Zoomcar Complaints & Reviews

I booked a cycle 3182830 stationed at my office location & used it for around 5-10 minutes, but unable to end trip stating parking is full and end the trip at some other station, which also shows the same message. I am being charged for every 3 10 minute ride as well. Could you please assist in ending the trip. Kindly have look on the issue and help to resolve on priority.

Hi,
Today i have used pedl app cycle 1st time. After completing my drive i am unable to end my trip. I been trying more than 2 hours but no luck. Still amount is reducing from my paytm account. I was park the vehicle in the location was showed in the app but couldn't end the trip.

Please have a look on this. I lost 70 rupees. Still trip in progress.

Please help me to stop my trip.

Cycle no - 3212110
I parked near to mantri square mall.
Malleswaram.

This is absolutely ridiculous. For past 45 min, i have been trying to end trip but it is not happening. Either it forever eternity keeps sending request or gives error message saying ‘something went wrong’. And for all the while, you have been charging money to my account and it is still going on. This is absolute fraud. Fix the problem at your end and end the trip. And immediately reimburse the money to me.

I ended the trip at 1hr 27 min.

Worst part is, there is no helpline, no call center and there is no way to log a complaint in your app. What sort of company are you running???

My cycle id-3213012
I booked pedl frm kotak mahindra bank sb road pune. And i locked the cycle at station point but i didn't end my trip. And when i try to end trip it's popups as end trip is prohibited and i'm not using that cycle still money is incurred and also im unable to do end trip.. When i press the end trip button then output message is : end trip is prohibited i'd displaying
Please look after this matter immediately

Location-pune
Thank you

Hi
I am not able to end trip for pedl cycle id 3212013 please end the trip and i am unable to end trip after 15 minutes of riding and money is increasing in pedl app home so please end my ride and do not charge me for unused trip please unlocking cycle with id as mentioned above and try to maintain the cycle lock please urgently unlock my cycle
Location... Pune
Thank you

Hi team,

I booked a cycle 3209673 stationed at my office location & used it for around 11 minutes, but unable to end trip stating parking is full and end trip at some other station, which also shows the same message because the cycle lock isn't working as well.. It asking me to pay 126 for more than 8 hrs.. And it's still going on.. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.

Cycle number 3209673
Name - debojyoti sarkar
Area - sector 5.. Salt lake.. Near rdb cinema hall

Hello.
I have been trying for the last 3 hours to end the trip. But it is not yet ended. I have already incurred an outstanding amount of rs 8 till now. And i have gone back to that pedl station along with my friend roamed around and his trip is ended. And my trip is still not ended. Its been 3 hours and 30 minutes. However i used the cycle for only 10 mins.
Cycle no — 3174444
Mobile no — [protected]
Zoomcar doesnt give any live assistance. A frustrating day. Still dont know when will this trip end. I have a lot of money in my paytm. Couldnt transfer that. I want all my refunds. End the trip as soon as possible. Couldnt take the cycle for a world tour. So stop acting cheaply zoomcar and end the trip.

Zoom car — not end trip works
My cycle id: 3252253
User id:[protected] on nov 29, 2018
I booked pedl from marigold complex. And i locked the cycle at station point. But i didn't end my trip. And when i try to end trip it popups as end trip is prohibited, approx 250 rupees is debited but i am not using that cycle and also im unable to do end trip.
When i press the end trip button
Then output message is : end trip is prohibited is displayed
Please short out my problem.
Location: pune
Thank you

I have booked maruti swift for rental in the booking id: jps64bqto for the period 4/11/18 to 5/11/18. The car tyre had a puncture in my drive. The equipments were not provided properly so i had a delay of 3 hours and i paid extra for being late also. They did not get any sign of vehicle condition, but they tells that i have marked that all parts of vehicle are good. Now they have said the tyre is being damaged by me and deducted 4000 from my deposit.

Hi,

Hello, this ia extremely urgent. I am using pedl service in Senapati Bapat road, Pune. My cycle number is 3180676.. I unclocked the cycle and my trip started since morning 9:17 am. And the cycle wasnt unlocked. I tried ending the trip but im unable to end the trip. Please help this is urgent. It been 10 hrs unable to end the trip. Please end the trip and refund my money back. And the most annoying fact is you dont have an instant helpline number service, in such discrepancies and emergency situations.
I request you to immeadiately end the trip and refund my money back.
The bill has already gone to 225₹ which should have been 3₹ if the situation or support could have been better.

Booking Cycle no.: 3180676

Request your help and support.
Hope to hearing from you soon.

Hi,

Hello, this ia extremely urgent. I am using pedl service in Senapati Bapat road, Pune. My cycle number is 3180676.. I unclocked the cycle and my trip started since morning 9:17 am. And the cycle wasnt unlocked. I tried ending the trip but im unable to end the trip. Please help this is urgent. It been 10 hrs unable to end the trip. Please end the trip and refund my money back. And the most annoying fact is you dont have an instant helpline number service, in such discrepancies and emergency situations.
I request you to immeadiately end the trip and refund my money back.
The bill has already gone to 189₹ which should have been 3₹ if the situation or support could have been better.

Booking Cycle no.: 3180676

Request your help and support.
Hope to hearing from you soon.

I have used bicycle trip for 16 minutes. Bicycle number 3231213 in aundh location. Due to parking full message i am unable to end my trip. I have used it only for 16 minutes but still now it is continuing counting more than 11hr.

Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.

Bicycle number 3231213

I booked pedl from hero honda bus stop (Near dell domlur flyover). And i lock that cycle near dedl point but i didn't end my trip. Now that cycle is moving by someone but i got bill approx 500 rupees is going but i am not using that cycle and also i don't do end trip.
When i press the end trip button
Then output message is : end trip is prohibited is display
Please short out my problem.
Thank you

Booked cycle no. 3161150. I'm not able to end the trip though i was standing on parking station alotted for pedl cycle. I tried for half an hoyr but unable to do so. To manually unlock it but to no avail. And i tried to take help support in app but that is also not functioning even i couldnt send email, while trying to send mail it showing that something went wrong. Whats wrong with you guys. Its been 1 hour and it is charging and texting me continuously for payments.
And please make sure that you have a dedicated customer care number exclusively for pedl.

A) discontinuation from zap programme for vehicle no. Ap31tvb0256 at
Visakhapatnam was sent on 07 jul 2018 which was firmly responded by your team
Through a reply mail. After repeated e-mails and reminders the iot device was
Uninstalled from my car on 09 august 2018, which is 32 days later from my notice date.
B) i have understood after repeated calls that i have been removed/blocked to
Contact zap support team on their zap associate customer care no. So there was no
Option of contacting the team or zoomcars private limited on call and to the peaks
There is no manager/head here in visakhapatnam and they don’t has any office here at
This location. Mr sudheer nunna, who was the person who had processed my file in
Visakhapatnam in nov 2017 for listing the car in zap platform and was the person to
Sign in agreement made had left job at zoomcars. So there was no point in contacting
Him. I was stranded and was running pillar to post and was enquiring my fellow zap
Associates for need, but i could not get any contact no’s or updates regarding my
Vehicle change of ownership.
C) the car was supposed to undergo the repairs of damages caused by the
Customers during the bookings made on zap platform. The zoomcar india pvt. Limited
Is responsible for those repairs according the zap 2.0 policies. The images were sent
As urged by the team through mail but the repair issue was never addressed formally
And repairs are still pending from your side.
D) from 07 jul 2018 to date its almost 04 months the repairs of the vehicle and
Change of ownership has not been done or initiated. I have been trying to contact zap
Support team or zoomcar india pvt. Limited on numerous platforms like g-mail (To zap
Support on zap. [protected]@zoomcar.com dates are jul 28, aug 3, aug 7, aug 09, aug
14, sep 26, sep 29, oct 9, oct 31 of 2018 and to mr. Dhinakaran on oct 31 2018 to mr.
Sudheer nunna on 27 sep 2018), on customer care no., facebook - mesenger dates
Are 27 sep, 29 sep, 09 oct, 11 oct, 31 oct of 2018, but there used to be the same formal
Copy-paste replies every time. I used to be desperately waiting to hear from your team
Or zoomcar india pvt. Limited to get an update and reason for the delay which has killed
My valuable time and made a huge loss. I have all the proofs of call recordings, mails
Sent to zoomcar india pvt limited with date and time precisely.
E) despite several remainders over breach of payouts for the completed trip
Bookings on your part, you have failed to abide by consent terms of your zap policies.
There is a certain amount pending to me from zoomcars on various bookings.
Whenever some unusual deductions or extra charges (Like for cleanliness charges,
Extra mileage, damages, wrong kms calculation, wrong fuel reading calculation) are
Reported to zap team, the validated or promised amount has never disbursed or
Reimbursed to me which is a huge loss.
F) this is a clear violation of terms of the agreement you had signed and consented
To at the time of listing car on zap platform. The agreement also contains a clause
Where zoomcars shall handover the vehicle in reasonable commercial condition save
And agrees to provide all reasonable assistance for re-registering the vehicle under
Lessor (Me) name on termination.
G) the vehicle is registered as a commercial taxi cab and the business with
Zoomcars india private limited was not fruitful and seemed to be a fraud company
Which does not have any ethics of doing business and making people utter fools. The
Non transfer of vehicle on my name has compelled me to pay increased amount of
Interest rates on emi's, a very high amount of insurance, rsa and various other
Compulsory allied charges. As the car was not re registered in a prescribed time bound
Manner i have to bear a huge loss in terms of money, time and mental trauma all these
Gone days in 05 months. As the vehicle was not transferred on my name i have missed
A good income opportunity to engage/run the car on various other income generating
Platforms alike zoomcars in the market. My entire business has stopped since last 05
Months and i have suffered huge financial losses due to the same.
In spite of repeated requests, reminders and demands by me you have
Willfully and/or deliberately failed, neglected and refused to repair the vehicle
And change of ownership on my name within the time stipulated as per the
Business norms and/or agreement and as such committed gross breach/default
In due performance and observance of the terms and conditions of the business
Transactions and/or agreement.

I strted with cycle 3188562. I kept in an empty parking slot. It has been more than 3 hours. The trip is not getting ended and showing parking full. Also going on deducting money evry 30 min. Is this a joke or a new way to siphon money from customers. If this is the kind of service i am not taking any rides in pedl anymore. Wasted around 8 rs where it should be 1rs. Very disappointed. Not even a proper help or customer care provided to ask for help. Simply binding customers in a choked situation and taking money. I want the trip to end with immideate refund.

I have taken pedl cycle from Jangali Maharaj Road Pune and went to Laxmi Road Pune. I have used a cycle for 15 min and then parked for approx an hour.
After returning back I tried to unlock the cycle and resume my trip however it did not get unlock and trip is also not ended. I tried many times. So I have to leave my cycle at that place and went back home. After a while I have also tried to end my trip almost 10-15 times but the app is not doing anything. I got a message next day that you have incurred charges of 231.
And now my trip shows live and continue to charge a money

Cycle no.3235705
It's still at the same location
Laxmi Road Pune.

Cycle no : 3233144
Date of incident : 29-nov-2018
Pedl subscribed email id: [protected]@gmail.com

Unable to end the trip from last 4 hours. Yesterday i faced same issue and it got eneded after 5 hours. Today also i am facing thr same issue. Whenever i am trying to end the trip i am getting message of time out. I have attached the screenshot for evidence. I have parked cycle at pedl station after 30 min of my ride, till then i am unable to end the trip.

I booked a tata hexa car from zoomcar, jaipur (Booking id-jps64nj7n) car no-dl1na2736 on 16th nov.

The car provided too me was in very bad shape. But i had to accept. As soon as i took the car on highway the plastic bidding of the windshield came out which i reported to customer care along with the other issues in the car. The representative told me to ret it repaired and claim the bills which he told would be around re 50. But i managed it temporarily. This bidding was already in a damaged condition when i collected the vehicle but noticed after i collected the vehicle.

When i returned the car they put me a charge of rs 1500 on this. I again called the customer care but they said that i will have to pay this amount and literally forced me to accept this amount, otherwise they would not accept the car.

I raised a written complaint against this amount of rs 1500 which was charged to me. And every time they replied that they have verified and the claims are right.
Yesterday i asked them to verify the ivms system report and go thru the customer care recording.. Instead of sharing me with the reports they have send a recovery notice to me.
Its clearly a case where they don't want to resolve and instead take the money forcefully or by threatening us.

Date - 29/11/2018

Hi,

Like everyday, i started the trip from hsr and reached domlur around 10:05am. I have locked and parked at bike station and tried many attempts
To end the trip but its not ending.

Most of time after 2 attempts it ends the trip but today its not ending.

I am unable to end trip and its keep on charging me and deducting from paytm account.

Please end the trip and refund the amount to paytm accordingly.

Bike number - 3176117

-rahul
[protected]