Zoomcar Complaints & Reviews

[case:886686] (Vehicle damage fee)

Booking id: jps6269lp

Zoomcar is charging me for vehicle damage that i am not responsible for. I have provided zoomcar with the video of the vehicle that i took before the start of my booking (It clearly shows the damages they are charging me for and it was already there).

I still havnt received response for this issue. I am getting threatening reminders from zoomcar for the pending payment.

Is this the type of company zommcar supposed to be?
1) first of all zoomcar provided me an old and damaged car (More than 82km on the odometer),
2) there were visible damage to the front and back bumper
3) rear door had scratches
4) bonet had visible scratches and significant damages
Instead, zoomcar has not resolved the issue and morover blaming me for the damages.

Pathetic customer service!

I got the pictures of some scratches in my mail by saying "we don't charge for unnecessary damages" i see the damages but those are not made by me... Those damages are made by the zoomcar executive at the pick up point after i delivered the car and he said since this accident occurred before submitting the fleet it's my responsibility...
Complaint number: jps647xwb

Almost all the cycles of pedl station at jtri vineet khand lucknow needs regular maintenance and on most of the occasion unlocking cycles gives trouble even amount is deducted o[censored]nlocked cycles. Cycles are never cleaned, few cycles are heavy in running. Your immediate action will be highly appreciated. Please also provide customer care number. Thanks

No response from zoom car even after complaining in this platform... They are cheating customers... Complaint number: jps647xwb... Charged for damages which was not made by me...
After i returned the car while the person over there was parking it.. He hit the car... And claimed that it will be charged on me because i didn't get submit the fleet...

Booking id-jps62nkwg
Car-ka51d9502
Booking date-12/6/2018

I booked this car for 4 hrs (25 km), i returned that within 2 hrs from zoomcar kolkata. Recently i got a legal email saying 'car has been used in excess' and rs.8000 is charged from me. I have the proofs about how i used the car and how much, so kindly explain me 'car has been used in excess'

I had booked a cycle at 11pm yesterday night at cummins circle balewadi and ended the trip by 11.45pm and stationed the cycle at a pedl station. I am still being charged for the trip. I have been raising this complaint since yesterday night. There’s no action or help provided. I have already been deducted with 57rs unecessarily. Please take up some action in ending the trip. The cycle is currently located at a pedl station. I had checked it now. It’s located at infront of croma

I would like to request the zoom car to take initiative and start there pedl station in Bibewadi area. There are lots of people who are fitness lover and there it can be use full for them. Also nearby there are coaching classes and college for them also it can be use full. It will be very good if you people can plan the pedl station in near few months.

Hello, this ia extremely urgent. I am using pedl service in shivajinagar, pune. My cycle number is 103147. I unclocked the cycle and my trip started since morning 6:00am. And the cycle wasnt unlocked. I tried ending the trip but im unable to end the trip. Please help this is urgent. It been 2 hrs unable to end the trip. Please end the trip and refund my money back. And the most annoying fact is you dont have an instant helpline number service, in such discrepancies and emergency situations.
I request you to immeadiately end the trip and refund my money back.

I am user of zoom car... This is the second time i am using their service... The first time i booked a creta and i had a great drive... But now after i returned the car there were no damages at all.. But the person who le reversing the car he hit it behind... And he charged me for that damage and he is asking me to pay around 10000 for that.. Now my deposit amount is deducted and i even have uncleared balance to be paid... This is really a experience... And very bad service from zoom car... When i asked the person over there... He said as the car was hit before submitting the fleet it's my responsibility... How come it is my responsibility if i didn't drive...

I booked cycle 103397 from baner, pune and returning after 25 mins at aundh, pune, but am not able to lock the cycle with slider hence not able to end the trip. They haven't provided any contact to support. I mailed them regarding this but didn't got any reply from them. Now don't know what to do. Already frustrated standing from last 1.5 hour at pedl station. Very poor service. Don't know if i left cycle at there and some1 stole from there, who will be responsible for that.
Please take necessary action so it will help further peoples.

Our first experience has been truely worst with zoomcar. We opted for door to door pickup and drop though (Paid extra charges for availing this option) while returning the pickup person over phone said will wait for few minutes but then canceled and left. We tried explaining this problem to the customer representative (Suchitra naidu) but she was very rude and unprofessional. She only kept explaining the rule and never made a single attempt to hear our problem, the call went over 45 mins where we tried asking on what is the alternate since the pick up person had left and we had returned to our home expecting the pickup person to be there. If the pickup person would have told us that there cannot be any waiting time, we could have directly gone to the drop location and completed the formalities. For the first time every we had this worst experience with any customer representative, where rather than even listening to customer problem she was agitated. The irony of this conversation was when we told her that we will give the feedback the reply was - go-ahead i dont care! 0 customer handling skill!!
On top of that we are now being asked to pay the penalty of dropping the car 1-2 hours late. A complete rip off!!
If this is how zoomcar selects their support staff and provide services to the customer then the day is near when customers will not prefer it. Atleast we will ensure that we circulate this feedback in our circle so that others do not face similar issue like we did.

I had booked a scorpio car to travel shirdi from pune on 23rd june 2018, transferred the complete payment through net banking with transaction id[protected]igadtcnzd3

The zoom car company did not confirm any booking for the car, and also did not refund the transacted amount of rs, 5805 inr.
Till date 21/06/2018

Please refund the money, i am in urgent need and its very important.
My travel money is stuck in this process, please do something.

Hello sir/mam, this was my first time using pedl and a terrible experience. Very much disappointed by services. Yesterday i have taken pedl cycle i. E cycle no-102530 from the stand and locked it, when i tried to open it was not opening. I tried every possible way to unlock cycle and failed. Then i went to help and support section in app and did force end trip (In this it was written leave the cycle at that place) so i leaved the cycle at that place because i don't have any option left. Today i received a call from pedl who is talking very rudely and saying carry the locked cycle to the pedle stand it's your responsibility i don't know anything nd all with very high tone. Now sir tell me how can i take cycle to store when it is locked and not unlocking and my trip is ended then why the call is coming to me.
Very bad service and highly disappointment.

I scan the code around 6.00 a. M in morning but cycle didn't unlock n my trip was started. I tried hell of the time but failed, plus unable to end trip.. And after some time rupees automatically deducted from my paytm, now this is third time i am facing this issue now i want refund.
(Cycle no-3226602, picked from anmol heights, karve nagar)
[protected]@gmail.com

Hello... My name is pranita and cycle number is 3240802.. I am trying to park and unlock the cycle but parking is full please end my trip... I am getting charged... I park tge cycle in front of rudra hotel near cummnins college karvenagar the cycle is front of rudra hotel near karvenagar... Cummins collge of engineering... Please help me... I am getting charged... I am not able to end my trip as parking is full near by locations

Hi. This is an urgent request.
Cycle no: 3235119

I started my trip in the morning but was not able to unlock the cycle. The trip started in the app and i am being charged the money. But i am not able to end the trip. Every time i try to end the trip a timeout message comes. Please look into this urgently and refund my money to my paytm account. And please see to it that it doesn't happen next time. As this will ruin your reputation. This is a good initiative and i want it to continue but if such issues keep on happening then people won't like to use the service.

Its been 3 hrs now. M still being charged even though i ended the trip long back. I mailed the customer care. But no response. It was late night n no nearest station had space. I couldnt move far as d cycle didnt unlocked after being locked once. No customer support ph number. Please look into the matter. Its a clear case of fraud by the company. Suggest not to use ever in your life

Cycle no: 3235434
Email [protected]@gmail.com
City bengaluru nias main gate

Zoomcar booking no.:jps62eggz. I had booked a mahindra kuv 100 (Ka 03 af 0823) on 28th april 2018 from 1000 hrs to 2000 hrs. Unfortunately, i forgot to take pics of the car after the end of my trip. I understand this was a mistake on my behalf. But after the trip, zoomcar is claiming damage charges of rs.1000 for damage on front bumper (Some minor scratches). I am very much sure that this damage did not occur in my trip. When i asked zoomcar for proof of damages, they sent an image showing some scratches. But the thing is, there is no proof that the image taken was of the same car, or that the image was taken after the trip ended by me. There was a similar mahindra kuv 100 car in the same color but different number plate (Ka 03 af 0824). I suspect two possibilities here: either the image shown to me was of the other car that looked similar to mine, or, the image was not taken after the end of my trip. The properties of image sent by them shows no information about date/time of photo taken. To have proof to verify this claim, when i asked zoomcar to show me the damage image with the number plate of the car included in it, they denied that to me by saying that repairs have been made. I asked them to show me the properties file of the image to get the date/time of the photo taken. If this would have been just after my trip ended, then i would have straightaway paid all the damage charges. But zoomcar has been very stubborn about it and they are not providing me the properties file of the image, saying that it is confidential information and they cannot share it with me as per their policies. They have been harassing me repeatedly by saying that the damages are valid and that i have to pay for it. My only concern is that, if they are claiming the damages to be valid, i need to have enough proof from them that can validate the damage claims that they are making. I strongly feel that this is a fraudulent claim. Please look into this matter, and do the needful.

Hello,
I have been a regular customer of zoom car since the past year. I am facing this issue for last month when i tried making a booking on zoomcar and it is denied by saying that my accound had been blacklisted. It is really disappointed response from any organisation for a regular user without giving any clue or reason. I also tried reaching to customer support via mail but here also they down me.
Kindly review my request on account activation.
My id is [protected]@gmail.com

Zoom-car booking reference number : jps626q7x dated 12/06/2018
I had hired the car for 8 hours which included 160 km free travel distance. At the start of the trip, the fuel meter showed some 100 km as distance to empty; ideally, the car should have had sufficient fuel for the pre-booked estimated kms, i had to buy diesel from grey market near kumbalgarh as there was no filling station nearby. The company refused to reimburse me 750/- i spent for the fuel because of the non-availability of receipt. The company must have records of how much fuel was available in car at the start of the trip, total distance traveled is also known, therefore quantity of fuel consumption can be calculated and should be reimbursed, at least at market rates, if not as per actual.

Secondly, i had requested for extension of time by 3 hours before the scheduled drop off time but it was cancelled on the pretext that payment for the extended time was not made upfront. Late charges of 900/- were imposed for the delayed drop off. I feel that the late charges imposed are not fair and should be rolled back & reimbursed.