Zoomcar Complaints & Reviews

Hi. This is an urgent request.
Cycle no: 3235119

I started my trip in the morning but was not able to unlock the cycle. The trip started in the app and i am being charged the money. But i am not able to end the trip. Every time i try to end the trip a timeout message comes. Please look into this urgently and refund my money to my paytm account. And please see to it that it doesn't happen next time. As this will ruin your reputation. This is a good initiative and i want it to continue but if such issues keep on happening then people won't like to use the service.

Its been 3 hrs now. M still being charged even though i ended the trip long back. I mailed the customer care. But no response. It was late night n no nearest station had space. I couldnt move far as d cycle didnt unlocked after being locked once. No customer support ph number. Please look into the matter. Its a clear case of fraud by the company. Suggest not to use ever in your life

Cycle no: 3235434
Email [protected]@gmail.com
City bengaluru nias main gate

Zoomcar booking no.:jps62eggz. I had booked a mahindra kuv 100 (Ka 03 af 0823) on 28th april 2018 from 1000 hrs to 2000 hrs. Unfortunately, i forgot to take pics of the car after the end of my trip. I understand this was a mistake on my behalf. But after the trip, zoomcar is claiming damage charges of rs.1000 for damage on front bumper (Some minor scratches). I am very much sure that this damage did not occur in my trip. When i asked zoomcar for proof of damages, they sent an image showing some scratches. But the thing is, there is no proof that the image taken was of the same car, or that the image was taken after the trip ended by me. There was a similar mahindra kuv 100 car in the same color but different number plate (Ka 03 af 0824). I suspect two possibilities here: either the image shown to me was of the other car that looked similar to mine, or, the image was not taken after the end of my trip. The properties of image sent by them shows no information about date/time of photo taken. To have proof to verify this claim, when i asked zoomcar to show me the damage image with the number plate of the car included in it, they denied that to me by saying that repairs have been made. I asked them to show me the properties file of the image to get the date/time of the photo taken. If this would have been just after my trip ended, then i would have straightaway paid all the damage charges. But zoomcar has been very stubborn about it and they are not providing me the properties file of the image, saying that it is confidential information and they cannot share it with me as per their policies. They have been harassing me repeatedly by saying that the damages are valid and that i have to pay for it. My only concern is that, if they are claiming the damages to be valid, i need to have enough proof from them that can validate the damage claims that they are making. I strongly feel that this is a fraudulent claim. Please look into this matter, and do the needful.

Hello,
I have been a regular customer of zoom car since the past year. I am facing this issue for last month when i tried making a booking on zoomcar and it is denied by saying that my accound had been blacklisted. It is really disappointed response from any organisation for a regular user without giving any clue or reason. I also tried reaching to customer support via mail but here also they down me.
Kindly review my request on account activation.
My id is [protected]@gmail.com

Zoom-car booking reference number : jps626q7x dated 12/06/2018
I had hired the car for 8 hours which included 160 km free travel distance. At the start of the trip, the fuel meter showed some 100 km as distance to empty; ideally, the car should have had sufficient fuel for the pre-booked estimated kms, i had to buy diesel from grey market near kumbalgarh as there was no filling station nearby. The company refused to reimburse me 750/- i spent for the fuel because of the non-availability of receipt. The company must have records of how much fuel was available in car at the start of the trip, total distance traveled is also known, therefore quantity of fuel consumption can be calculated and should be reimbursed, at least at market rates, if not as per actual.

Secondly, i had requested for extension of time by 3 hours before the scheduled drop off time but it was cancelled on the pretext that payment for the extended time was not made upfront. Late charges of 900/- were imposed for the delayed drop off. I feel that the late charges imposed are not fair and should be rolled back & reimbursed.

Dear sir/mam,

With reference to booking no. Jps629qap

This complaint is regarding false charging charged by zoomcar, without any proof saying that i have damaged the car during my possession. But up to my best knowledge the car was already having that damage when i took the possession. Moreover the car was dusty not clean and without fuel. Yet i did not get any refund on my payment on fuel.. The mentioned file is a proof that the car bumper was already damaged.

Please look into the matter

Regards,
Nikhith.

I have booked a zoom car for my family trip on june 15 morning 7:00 am to june 17 evening 6:00 pm. (Jps624ti1). Whole amount was paid in advance for free km of 295 km. Trip got over before and i dropped the car at the same location as instructed by zoom car.
The car was returned in a state neater than the state which i got it. When we picked the car, boot-space of the car was filled with used bottles, food containers etc and a cover with 3 plastic containers. We cleaned it prior to our use - which is supposed to be done by zoom car. I am sure for the same they might have charged the previous customer. We even water-washed the car at the last day of the trip. We returned the car early at the same location.

Now the trick starts. I refilled diesel for 1500 rupees, which i am eligible for the reimbursement. After uploading the fuel bill for the same, zoom car invoice got updated, an outstanding charge of 1430 got added to my bill (1000- cleaning charge, 430- extra km) hence compensating for the fuel reimbursement i applied. All i left in the car was few toll bills and the same cover with containers which was already in the car when i got the car. Now they are charging an extra 1000 as cleaning fee. Broad daylight looting!

Am not able to end trip where i still on pedal station also showing an error :station is fill park at another pedal station and my money is detected and ride is still continue i don't know how this is happening. And my ride is going on and am not using it also can u make resolve it and give my money back and my contact number is [protected].
Hi samaram sam! We found your cycle 102716 locked at a pedl station and have ended the trip for you. Rs.6.0 has been debited from your paytm account connected with [protected]

I have booked a zoom car on 1st june, after submitting the car i was informed that the refund will be initiated in 48 hours (An incorrect information). Then after 48 hours on 3rd day i have contacted customer care stating that i haven't receive refund the advisor said you'll in 3-5 days from 1st june (Again an incorrect information) then i again contacted on 8 stating that why this is not yet processed, you guys are playing wid my emotions and also using my money again i got a false assurance and promise that i'll get is by 15 june. When i asked the agent about the complaint he refused to raised the complaint stating that i have issued the refund your problem is resolved so why should i raise a complaint and i believe this is completely wrong.
I said i am not happy wid the service hesaid i'll raise a complaint after 15 if you don't get the refund and the most important thing that person disconnected my call and gave me a call from his personal number the person name is arvind and the call was given to him because i asked to speak to the manager. The advisor gave him the call and after few minutes when i spoke about complaint he disconnected the call and call me from his personal mobile number.
I can even help you with the mobile number but it not good to disclose it here as it a personal information, not mine but still he is a person.
It been 17 june now i haven't receive my refund and i'm damn frustrated now i need a call back and want this sorted right away.
I have the call recording as well i also have a return confirmation from zoom car that i'll get the refund in 3-5 days and sms sent by you guys.

I'll also publish this on social site if i don't get this sorted in next 2 days and also i'll try and contact consumer court/forum about this issue.
Now this is becoming serious mattet

I have booked a car in bangalore and everything went fine until i noticed cleaning fee as rs.1000 which was showing as outstanding balance after handing over the car. When enquired, to my shock the zoomcar customer care replied with picture which is attached herewith that it is for cleaning the footmat. It was a rainy day in bangalore and soiling of footmat is unavoidable.
Ever after continous emails from my side, there is no response from zoomcar.
In addition to that, zoomcar policy clearly states that if the removables are needed to be cleaned, rs.500 will be levied as penalty. When i e-mailed asking zoomcar to make it as rs.500, even then there is no response from the team. Have attached the photos herewith.

I have been fined an amount of 2500 inr for overspending during my last booking completion. My dropping was at 12: 30 am on 10 th june and i had dropped the car before time, as i had to rush back home due to an emergency and i was not aware of the overspeeding policy of zoom car. I request you to waive my fine as i am a satisfied customer of zoom car. And if the charges cannot be waived then kindly terminate my zoom car acvount, i would not like to continue with my zoom car account and would like to close it.

We have booked zoomcar (Jps629qj0) around 2:10 pm for pickup location - chocolate factory road, btm 1st stage. But when the booking is done the pick up location showed as airport which is like atleast 42 kms from btm. When we called the customer there was no proper response. She told that the car has to be picked up from airport at 2:30pm otherwise cancel the booking. We cancelled the booking at 2:27pm for which they deducted rs.1068 within 20mins of time and refunded rs.1067 which is really unfair. When we called customer service they denied to waiver the deduction which was done for no reason. They should not take the booking when you don't have car in the pick up location, giving a pickup location 40 km away doesn't make any sense and moreover taking cancellation charge for such a booking will make zoomcar loose its customers.

I booked the car from zoomcar app and filled the checklist at 7 am manullay and took the car from defined location after filling the checklist.

As usual i went back to the same location where i need to drop off after filling the checklist and drop my original bills in the car.

I filled the checklist and uploaded petrol bills, but it shows that oustanding amount on my account for trip is 720 and it is bcoz my km's extended and that is fair enough.

Yesterday i called customer care and was informed that the settlement will be done in next 24 hours.

As nothing was done yet, i called again and and was informed that i need to submit the manual bills having stamp of petrol pump.

I never used to used to submit these type of bills previously, i only used to submit normal sales bill and transactional recipet for same and did for this ride as well.

Now i cannot even get the manual bills from petrol pumps bcoz they were on the way of my trip and dont even remember the names of same.

So here the concern is as i have already used the zommcar 4-5 times and i used to submit normal petrol bills as stated and got the refunds why i wont get text message about change in refund policy.

Second why there was no pop up at filling the pickup checklist that you have to submit these type of manual bills.

Am i supposed to read all the polciy each and everytime i book zoomcar.

This is not accepted at all. Kindly look into it or let me know that i need to discontinue with zoomcar after paying your outstanding amount.

Booking id :- jps62nfj6

My zoomcar account has been blacklisted for no reason. I have tried to reach zoomcar on many occasions but there is no response from zoomcar. There is no direct way to talk to a customer executive. I have written complaints from the app too but yet no response. Due to this i'm unable to make any further bookings. Please see to my problem as try solving it as soon as possible. Thank you.

For the reccord:
1. Zoomcar changed the car i booked just before travel and promised me extra refund for extra coveyance. This refund was not processed.
I booked a suzuki (Vehicle) but was allocated a hyundai (I20) which i had no prior knowledge of driving it.
2. They changed the location i booked before 1 hr.
3. No refund for loaction pickup which was promised.
4. Very high damage fees.
5. Threatening for legal action

Never again.

I have done a booking on zoomcar (Booking id: jps62fekv). I have paid inr 9810 at the time of initial booking and after the usage, i was charged inr 6670 and supposed to get the refund of inr 3140. I had followed up with the customer support numerous times and i get the same reply that refund has been initiated, which didn't get credited to my account till date.

Dear sir,

With reference to booking no. Jps62n1ct.

This complaint is regarding false charging charged by zoomcar, without any proof saying that i have damaged the car during my possession. But up to my best knowledge the car was already having that damage when i took the possession. Now zoomcar team is repeatedly calling me for damaged amount which is false.

Please look into the matter

Regards,
Santosh singh
[protected]

I booked car from manglore on 12th june, due to technical error of zoomcar it was booked from manipal, i called customer care but they gave me answer that we can't do anything. I wrote an email and collected car from manipal and told them to give me flexibility to drop at manglore as well pay me fare from manglore to manipal for car collection but they didn't reply. I dropped car at manglore but they refused to take that and i called customer care but they didn't answer satisfactory and i dropped car at manglore only as i have to board the train.

Sir i m unable to end my trip as i have parked the cycle on the pedl station at janeshwar mishra park but the lever of the 🔒 lock is lost somewhere and i am unable to lock the cycle and end the trip so please hell me to end the trip as the payment is increasing every 30 minutes
So please help me out
Sir if you people don't have any fast customer support then please close this service as you oh people are simply cheating a customer and not allowing him him to end his trip and you are charging him extra amount continuously without any reason just because you don't have a customer support to help a customer.

Dear Sir/Madam

I made 3 bookings via Zoomcar and their details are listed below:

1) Booking ID : JPS62FV84, Red Swift: 25/05/2018 7 PM to 10 PM
Refund Amount : 5000. I received this refund within 5 days.
Refund amount stated as 5000 in the account. See attached
picture. No issues with this booking.
2) Booking ID : JPS62FX7S, Figo 26/05/2018 -- This booking was cancelled.
Refund Amount : 5412. I have NOT received this refund even after 15 days.
Refund amount stated as 0 in the account. See attached picture.
Initial Payment of Rs 5825 was done by SBI NET Banking :
Ref No: [protected]IGADPIBFC9. Zoomcar says refund initiated on
26/05/18 11:05 PM
3) Booking ID : JPS62FXCS, Blue Ecosport: 26/05/2018 5 PM to 10 PM.
Refund Amount : 4850. I have NOT received this refund even after 15 days.
Refund amount stated as 0 in the account. See attached picture.
Initial Payment of Rs 5950 was done by SBI NET Banking :
Ref No: [protected]IGADPIBRP0. Zoomcar says refund initiated on
27th May 2018 4:33 AM

I called up Zoomcar customer support, and they keep saying that the refund has been initiated, and that I should contact the bank. However they are not being able to provide with any reference number of the transaction. Without any reference number the bank is unable to help me. I have made several calls and emails to Zoomcar but every time they keep saying the same thing.

If you need to contact me my details are :
Phone number : +91 [protected]
Alternate number: +91 [protected]
Home: +[protected]
Email : [protected]@gmail.com

Kindly help me with the refund as i need the money urgently for other purposes.

Best Regards,

Pulastya Parekh