Zoomcar Complaints & Reviews

Dear sir/mam,

With reference to booking no. Jps629qap

This complaint is regarding false charging charged by zoomcar, without any proof saying that i have damaged the car during my possession. But up to my best knowledge the car was already having that damage when i took the possession. Moreover the car was dusty not clean and without fuel. Yet i did not get any refund on my payment on fuel.. The mentioned file is a proof that the car bumper was already damaged.

Please look into the matter

Regards,
Nikhith.

I have booked a zoom car for my family trip on june 15 morning 7:00 am to june 17 evening 6:00 pm. (Jps624ti1). Whole amount was paid in advance for free km of 295 km. Trip got over before and i dropped the car at the same location as instructed by zoom car.
The car was returned in a state neater than the state which i got it. When we picked the car, boot-space of the car was filled with used bottles, food containers etc and a cover with 3 plastic containers. We cleaned it prior to our use - which is supposed to be done by zoom car. I am sure for the same they might have charged the previous customer. We even water-washed the car at the last day of the trip. We returned the car early at the same location.

Now the trick starts. I refilled diesel for 1500 rupees, which i am eligible for the reimbursement. After uploading the fuel bill for the same, zoom car invoice got updated, an outstanding charge of 1430 got added to my bill (1000- cleaning charge, 430- extra km) hence compensating for the fuel reimbursement i applied. All i left in the car was few toll bills and the same cover with containers which was already in the car when i got the car. Now they are charging an extra 1000 as cleaning fee. Broad daylight looting!

Am not able to end trip where i still on pedal station also showing an error :station is fill park at another pedal station and my money is detected and ride is still continue i don't know how this is happening. And my ride is going on and am not using it also can u make resolve it and give my money back and my contact number is [protected].
Hi samaram sam! We found your cycle 102716 locked at a pedl station and have ended the trip for you. Rs.6.0 has been debited from your paytm account connected with [protected]

I have booked a zoom car on 1st june, after submitting the car i was informed that the refund will be initiated in 48 hours (An incorrect information). Then after 48 hours on 3rd day i have contacted customer care stating that i haven't receive refund the advisor said you'll in 3-5 days from 1st june (Again an incorrect information) then i again contacted on 8 stating that why this is not yet processed, you guys are playing wid my emotions and also using my money again i got a false assurance and promise that i'll get is by 15 june. When i asked the agent about the complaint he refused to raised the complaint stating that i have issued the refund your problem is resolved so why should i raise a complaint and i believe this is completely wrong.
I said i am not happy wid the service hesaid i'll raise a complaint after 15 if you don't get the refund and the most important thing that person disconnected my call and gave me a call from his personal number the person name is arvind and the call was given to him because i asked to speak to the manager. The advisor gave him the call and after few minutes when i spoke about complaint he disconnected the call and call me from his personal mobile number.
I can even help you with the mobile number but it not good to disclose it here as it a personal information, not mine but still he is a person.
It been 17 june now i haven't receive my refund and i'm damn frustrated now i need a call back and want this sorted right away.
I have the call recording as well i also have a return confirmation from zoom car that i'll get the refund in 3-5 days and sms sent by you guys.

I'll also publish this on social site if i don't get this sorted in next 2 days and also i'll try and contact consumer court/forum about this issue.
Now this is becoming serious mattet

I have booked a car in bangalore and everything went fine until i noticed cleaning fee as rs.1000 which was showing as outstanding balance after handing over the car. When enquired, to my shock the zoomcar customer care replied with picture which is attached herewith that it is for cleaning the footmat. It was a rainy day in bangalore and soiling of footmat is unavoidable.
Ever after continous emails from my side, there is no response from zoomcar.
In addition to that, zoomcar policy clearly states that if the removables are needed to be cleaned, rs.500 will be levied as penalty. When i e-mailed asking zoomcar to make it as rs.500, even then there is no response from the team. Have attached the photos herewith.

I have been fined an amount of 2500 inr for overspending during my last booking completion. My dropping was at 12: 30 am on 10 th june and i had dropped the car before time, as i had to rush back home due to an emergency and i was not aware of the overspeeding policy of zoom car. I request you to waive my fine as i am a satisfied customer of zoom car. And if the charges cannot be waived then kindly terminate my zoom car acvount, i would not like to continue with my zoom car account and would like to close it.

We have booked zoomcar (Jps629qj0) around 2:10 pm for pickup location - chocolate factory road, btm 1st stage. But when the booking is done the pick up location showed as airport which is like atleast 42 kms from btm. When we called the customer there was no proper response. She told that the car has to be picked up from airport at 2:30pm otherwise cancel the booking. We cancelled the booking at 2:27pm for which they deducted rs.1068 within 20mins of time and refunded rs.1067 which is really unfair. When we called customer service they denied to waiver the deduction which was done for no reason. They should not take the booking when you don't have car in the pick up location, giving a pickup location 40 km away doesn't make any sense and moreover taking cancellation charge for such a booking will make zoomcar loose its customers.

I booked the car from zoomcar app and filled the checklist at 7 am manullay and took the car from defined location after filling the checklist.

As usual i went back to the same location where i need to drop off after filling the checklist and drop my original bills in the car.

I filled the checklist and uploaded petrol bills, but it shows that oustanding amount on my account for trip is 720 and it is bcoz my km's extended and that is fair enough.

Yesterday i called customer care and was informed that the settlement will be done in next 24 hours.

As nothing was done yet, i called again and and was informed that i need to submit the manual bills having stamp of petrol pump.

I never used to used to submit these type of bills previously, i only used to submit normal sales bill and transactional recipet for same and did for this ride as well.

Now i cannot even get the manual bills from petrol pumps bcoz they were on the way of my trip and dont even remember the names of same.

So here the concern is as i have already used the zommcar 4-5 times and i used to submit normal petrol bills as stated and got the refunds why i wont get text message about change in refund policy.

Second why there was no pop up at filling the pickup checklist that you have to submit these type of manual bills.

Am i supposed to read all the polciy each and everytime i book zoomcar.

This is not accepted at all. Kindly look into it or let me know that i need to discontinue with zoomcar after paying your outstanding amount.

Booking id :- jps62nfj6

My zoomcar account has been blacklisted for no reason. I have tried to reach zoomcar on many occasions but there is no response from zoomcar. There is no direct way to talk to a customer executive. I have written complaints from the app too but yet no response. Due to this i'm unable to make any further bookings. Please see to my problem as try solving it as soon as possible. Thank you.

For the reccord:
1. Zoomcar changed the car i booked just before travel and promised me extra refund for extra coveyance. This refund was not processed.
I booked a suzuki (Vehicle) but was allocated a hyundai (I20) which i had no prior knowledge of driving it.
2. They changed the location i booked before 1 hr.
3. No refund for loaction pickup which was promised.
4. Very high damage fees.
5. Threatening for legal action

Never again.

I have done a booking on zoomcar (Booking id: jps62fekv). I have paid inr 9810 at the time of initial booking and after the usage, i was charged inr 6670 and supposed to get the refund of inr 3140. I had followed up with the customer support numerous times and i get the same reply that refund has been initiated, which didn't get credited to my account till date.

Dear sir,

With reference to booking no. Jps62n1ct.

This complaint is regarding false charging charged by zoomcar, without any proof saying that i have damaged the car during my possession. But up to my best knowledge the car was already having that damage when i took the possession. Now zoomcar team is repeatedly calling me for damaged amount which is false.

Please look into the matter

Regards,
Santosh singh
[protected]

I booked car from manglore on 12th june, due to technical error of zoomcar it was booked from manipal, i called customer care but they gave me answer that we can't do anything. I wrote an email and collected car from manipal and told them to give me flexibility to drop at manglore as well pay me fare from manglore to manipal for car collection but they didn't reply. I dropped car at manglore but they refused to take that and i called customer care but they didn't answer satisfactory and i dropped car at manglore only as i have to board the train.

Sir i m unable to end my trip as i have parked the cycle on the pedl station at janeshwar mishra park but the lever of the 🔒 lock is lost somewhere and i am unable to lock the cycle and end the trip so please hell me to end the trip as the payment is increasing every 30 minutes
So please help me out
Sir if you people don't have any fast customer support then please close this service as you oh people are simply cheating a customer and not allowing him him to end his trip and you are charging him extra amount continuously without any reason just because you don't have a customer support to help a customer.

Dear Sir/Madam

I made 3 bookings via Zoomcar and their details are listed below:

1) Booking ID : JPS62FV84, Red Swift: 25/05/2018 7 PM to 10 PM
Refund Amount : 5000. I received this refund within 5 days.
Refund amount stated as 5000 in the account. See attached
picture. No issues with this booking.
2) Booking ID : JPS62FX7S, Figo 26/05/2018 -- This booking was cancelled.
Refund Amount : 5412. I have NOT received this refund even after 15 days.
Refund amount stated as 0 in the account. See attached picture.
Initial Payment of Rs 5825 was done by SBI NET Banking :
Ref No: [protected]IGADPIBFC9. Zoomcar says refund initiated on
26/05/18 11:05 PM
3) Booking ID : JPS62FXCS, Blue Ecosport: 26/05/2018 5 PM to 10 PM.
Refund Amount : 4850. I have NOT received this refund even after 15 days.
Refund amount stated as 0 in the account. See attached picture.
Initial Payment of Rs 5950 was done by SBI NET Banking :
Ref No: [protected]IGADPIBRP0. Zoomcar says refund initiated on
27th May 2018 4:33 AM

I called up Zoomcar customer support, and they keep saying that the refund has been initiated, and that I should contact the bank. However they are not being able to provide with any reference number of the transaction. Without any reference number the bank is unable to help me. I have made several calls and emails to Zoomcar but every time they keep saying the same thing.

If you need to contact me my details are :
Phone number : +91 [protected]
Alternate number: +91 [protected]
Home: +[protected]
Email : [protected]@gmail.com

Kindly help me with the refund as i need the money urgently for other purposes.

Best Regards,

Pulastya Parekh

My booking id is jps62btzs. I took a zoom car on 13/06/18 from sion mumbai. First they parked the vehicle in front of a manhole which was open. When i started the car, it suddenly entered inside. They charged 1500/- for it which was their mistake but they dumbed it on me. Then in pune i was hit by a scooty from right side. All the steel components are covered in insurance but they took 2500/- for it and your customer care is not customer care it should be called owner care. Your policy show that the accidents are covered under insurance but nothing is covered. You should have informed that you are at your own risk. I am never going to book zoomcar.

I still haven't receive my 5000 yet in my bank account.. Please confirm me properly. As i inquired many times by calling your customer care people.

For booking - jps62xsnh

Already 10 days passed away. I received a text message stating that the refund will be done in 3-10 days but still i did not receive my cash of 5000

Bhavani shankar
[protected]
[protected]@gmail.com

I booked a pedl cycle cycle no : 100932 with sufficient paytm balance. I tried to end trip it doesn't end it even if it does it asks me to pay now and that shows no outstanding to pay but i have enough paytm balance.

Now the amount to be paid has reached beyond rs.50 and it asks me to extend. Why should i do that because i didn't ride it for that much time.

Hi this is manikandan
I taken rental car before two days
The car was little bit damaged in back door and lift side door. They asking huge amount rs10, 000 that is not acceptable
Because I have verified more than two service center. They asking 3000 to 3500 but the manager asking heavy amount.. That's is not reasonable price..

They asking much amount. How can refer person and how can i again get the rental car.. I have attached damaged photo copy with this mail.. Please see and helpful for me

Please consider my concern and reply for me

Your customer care number[protected] is not working. This is as a wrong number. Whenever a call was made to the same number, it never connects. Instead of a single contact number, why not to multiple and proper working numbers to resolve customers' issues. Even the details in info field are not clear. Just having clear feedbacks from customers will not work.