Zoomcar Complaints & Reviews

Dear Sir/Madam

I made 3 bookings via Zoomcar and their details are listed below:

1) Booking ID : JPS62FV84, Red Swift: 25/05/2018 7 PM to 10 PM
Refund Amount : 5000. I received this refund within 5 days.
Refund amount stated as 5000 in the account. See attached
picture. No issues with this booking.
2) Booking ID : JPS62FX7S, Figo 26/05/2018 -- This booking was cancelled.
Refund Amount : 5412. I have NOT received this refund even after 15 days.
Refund amount stated as 0 in the account. See attached picture.
Initial Payment of Rs 5825 was done by SBI NET Banking :
Ref No: [protected]IGADPIBFC9. Zoomcar says refund initiated on
26/05/18 11:05 PM
3) Booking ID : JPS62FXCS, Blue Ecosport: 26/05/2018 5 PM to 10 PM.
Refund Amount : 4850. I have NOT received this refund even after 15 days.
Refund amount stated as 0 in the account. See attached picture.
Initial Payment of Rs 5950 was done by SBI NET Banking :
Ref No: [protected]IGADPIBRP0. Zoomcar says refund initiated on
27th May 2018 4:33 AM

I called up Zoomcar customer support, and they keep saying that the refund has been initiated, and that I should contact the bank. However they are not being able to provide with any reference number of the transaction. Without any reference number the bank is unable to help me. I have made several calls and emails to Zoomcar but every time they keep saying the same thing.

If you need to contact me my details are :
Phone number : +91 [protected]
Alternate number: +91 [protected]
Home: +[protected]
Email : [protected]@gmail.com

Kindly help me with the refund as i need the money urgently for other purposes.

Best Regards,

Pulastya Parekh

My booking id is jps62btzs. I took a zoom car on 13/06/18 from sion mumbai. First they parked the vehicle in front of a manhole which was open. When i started the car, it suddenly entered inside. They charged 1500/- for it which was their mistake but they dumbed it on me. Then in pune i was hit by a scooty from right side. All the steel components are covered in insurance but they took 2500/- for it and your customer care is not customer care it should be called owner care. Your policy show that the accidents are covered under insurance but nothing is covered. You should have informed that you are at your own risk. I am never going to book zoomcar.

I still haven't receive my 5000 yet in my bank account.. Please confirm me properly. As i inquired many times by calling your customer care people.

For booking - jps62xsnh

Already 10 days passed away. I received a text message stating that the refund will be done in 3-10 days but still i did not receive my cash of 5000

Bhavani shankar
[protected]
[protected]@gmail.com

I booked a pedl cycle cycle no : 100932 with sufficient paytm balance. I tried to end trip it doesn't end it even if it does it asks me to pay now and that shows no outstanding to pay but i have enough paytm balance.

Now the amount to be paid has reached beyond rs.50 and it asks me to extend. Why should i do that because i didn't ride it for that much time.

Hi this is manikandan
I taken rental car before two days
The car was little bit damaged in back door and lift side door. They asking huge amount rs10, 000 that is not acceptable
Because I have verified more than two service center. They asking 3000 to 3500 but the manager asking heavy amount.. That's is not reasonable price..

They asking much amount. How can refer person and how can i again get the rental car.. I have attached damaged photo copy with this mail.. Please see and helpful for me

Please consider my concern and reply for me

Your customer care number[protected] is not working. This is as a wrong number. Whenever a call was made to the same number, it never connects. Instead of a single contact number, why not to multiple and proper working numbers to resolve customers' issues. Even the details in info field are not clear. Just having clear feedbacks from customers will not work.

Hi, i booked swift car number ka51aa2304 on 12th june 2018 for a day. During my booking car got hit by a moving truck and there's a slight dent on back door. Zoomcar does not have any complaints email id i wanted to approach them as max damage charged are 10000 on car lose and full damage how can these people charge me for 10000 for a minor dent.
Please clarify

At the time of registration mistakenly i uploaded my dl into my friends account. But now when i'm trying to re-upload it into my account. It's showing dual account message. I want to get my dl out of his account as it can be misused too. And when i called zoomcar they r telling that it's in their policy once uploaded can't be removed they should have told it earlier while registration. But now the thing is i want to get my dl out of his account.

I booked a cycle 3228721 stationed at my jangali maharaj rd pune location & used it for around 15 - 20 minutes, but unable to end trip because your app it's doesn't work i am being charged for 2nd 30 minutes ride as well. Could you please refund my money of 2nd 30 min which get waste at end trip. Kindly have look on issue and help resolving on priority.
Give me quickly response.

I have booked a vitara breeza on 8/05/18 and have deposited ₹5000 as security deposit, after i returned the car i have not got my security deposit back and its been a month.
Phn no [protected]
Email rahulranjan. [protected]@gmail.com
Booking id jps62tkka

Everytime i call in the zoomcar care they are telling that they have refunderd the amount and asked me to ask in my bank, i even went to the bank they told me that they have not received any payment from zoomcar in my account. The service given by zoomcar service is the worst.

This is regarding jps626g03 : cleaning fees & fuel reimbursement is incorrect

Its been a very disappointing trip with zoomcar. I am a consistent customer of zoomcar from past 2 years. I have done total 19 completed 4 upcoming bookings with zoomcar but this trip made my last 2 days miserable.

I have contacted zoomcar customer care for atleast 8-10 times in last 2 days to report issues regarding this booking but still my issue is not resolved, the only reply i get is "you will receive a callback in 1 hour"

Cleaning fees :
This is the first time i have seen this amount and i totally disagree to pay this and zoomcar support also confirmed multiple times on call that this amount has been waived off but its still reflecting in payment details. Please remove this amount asap.

Fuel reimbursement :
I was totally trusting you guys and never used to verify the amount i paid with the reimbursement done because it should be 100% paid by zoomcar but this time i paid rs.2000 and the amount reversed for fuel is rs.1500. Who will pay this extra 500???

Please give me a quick resolution for my 2 problems in this booking :
1. Cancel/waive-off the cleaning fees
2. Make the fuel refund amount to rs.2000 instead of rs.1500

I have 4 upcoming bookings in this week, i need to think of cancellation of these 4 bookings and also delete my zoomcar account if my issue is not resolved quickly and think of other car rent platforms available in the city.

I look forward to hear from you and zooming with you happily.

I had taken a swift on 27/05/18 and returned it on 05/06/18 but the issue is that they are putting false charges on me 1000 for rules broken fees and 7500 for bumper scratches... Even they had not call me and their phn cant be dialed... So pls tell that either i have to pay remaining amount or not... Since 2300 is amount which should be refund by them but they adjust it in that... Now it showing 6200 amount yet to be paid... Help me asap

I have completed my trip on 15th may and as per their policy the security deposit along with the fuel charges should have been refunded within 15 working days. But its been almost a month and i have not received my money till now. I have contacted the customer care 4 times and each time they have raised a complaint and promised to call back within 24 hours which has not happened all the 4 times.

This is reference to my zoomcar booking. As a new user, i booked the car tata tiago today in the afternoon for rs. 3070/-. The time period chosen was from today, june 11, 2018, 6:00 pm to june 12, 2018, 23:00 pm. As a requirement, i uploaded the driving license after it. I didn't got the confirmation nor the cancellation of my booking, so i went to the specified pick-up location as mentioned below in the mail. But since neither at my end any booking listing at my end in the mobile app nor the in-charge person there had in his app. I had no customer care number reachable so i still didn't knew as i got really frustrated and angry. After confirming from zap associates, i came to know my booking was not confirmed. This information is still not updated in neither my app nor to me via email or sms. No notification has been from your side for the refund initiation. So please look into the matter as i am really disappointed on opting for a car and that too from zoomcar and cancelling my trip. Now please make sure i get my money back as i am already very upset with the service. Also please improve your customer handling, since you provide no direct human assistance, so please do provide with one.

Hello
I took a bicycle ride from near reliance mall, aundh, pune to wakad, pune. I locked the cycle. After that i logout my id. Now i am trying to login again but i am not receiving any otp. Its been more than 4 hours and i am being charged continously. Without receiving otp i cant login and scan the qr code to unlock the bicycle. Because of that i cant end the trip also. Please resolve my problem as soon as possible.

My...

I booked a Zoom Car for 4 hours. The car was delivered to me as per my request. The car came with torn upholstery, missing seat adjustment handles and loose mud flaps. The driver, at drop time, took multiple images of the car before delivery. As a precaution, I took pictures of the damaged parts (as I could see them) before I took delivery. After my usage, barely 15km in those 4 hrs, the person coming to pick up the car also took images.

Later, I was sent a message that I have been charged Rs 5000 towards damages. When I called their helpline to ask for clarifications and after I informed them that I had taken pictures, I was informed to file a complaint on their website and to upload the images. It has been more than 10 days and there has been no resolution. In the meanwhile, I am getting constant reminders to pay the Rs 5000 charges.

I believe Zoom Car sends bad cars and makes money by fraudulently charging customers for damages that have been done prior to delivery.

I have booked a zoomcar in pune booking id - jps620q19 for 5 days from 27/05/2018 to 01/062018.
1. The delivery was at 10 p. M but there was no contact from zoom car. When i called the customer care the booked car was not available. This should be intimated beforehand and could have jeopardize my trip which was booked well in advance of 2 month.
Ultimately i got an alternate car in which i dint have much of a choice.
2. My car battery was drain in only parking light on and the customer support was very slow.
Every time i call i would get a response that i will be contacted in 15 min. This shows lack of expertise in quick response. First response was road support will be in 60 min which was increased to 3 hrs in subsequent calls. Ultimately i got road assist at 3:30 a. M 4 hrs after placing my call.
3. The road support team lack troubleshooting skill. They knew only to jump start the car or they can toe the car. There is no logical alternate back up if the car is broke down. The response was taxi will be provided which will be valid for the amount i have paid. But if i have paid for 1800 free km i should have an alternate for that much free km for that much days.
4. Zoomcar in unaware of rto charges of different states. I was asked for 8000 inr at karnataka boarder which is 1 year permit for the car. Why should i pay for 1 year? Zoomcar executive was not aware if this would be refunded or not. If you are providing outstation facility it should be known which states charge which time period basis. Or u should ask the customer before booking if he is traveling outstation and inform about the charges.

Overall i think the big brand what i have thought of zoomcar is not up to expectation.
They lack customer focus and quick response. They don’t have proper backup, inefficient tie with road assist team. Customer care lack expertise in quick response to addressing the issue.

I have completed my trip on 26may 2018 and i till now i haven’t received me security refund amount back. The policy say that amount will be reflected upto 15 days and its 16th day. Worst service i have ever seen. I dont know why it takes too long for refunding amount. Very poor experience. I have email them many times but they are not providing me any resonable response....

Had made a booking on 05/06/2018 at 9.30 pm. Vehicle was hyundai i20. Fuel was insufficient with a single point with a fuel refill indicator switched on. So I had to refill fuel with Rs 500.. After my ride. When I submitted fuel bills to claim refund they say they cannot reimburse. This is what they replied :-
"we would like to inform you that as per Zoomcar norms fuel refund will be processed based on the estimation. However, as per our records, there was sufficient fuel provided at the time of pick-up. Hence, we are sorry to inform you that the fuel estimation is zero.

As per our fuel calculation, the estimated amount is 0/- for the booking id JPS62X64W. However, we calculate the mileage of the vehicle is (inclusive of AC usage and the traffic) is taken into the consideration and moderately calculated start percentage of the fuel and end percentage of the fuel on existing fuel cost/ litre."

The above reply is totally ###. I know how much fuel it showed. I refilled the fuel. And they do not refund it coz of some ### estimations of their own designed to screw the customers. Zoom car cheats customer like this. I have come across many such complaints. And even I am one among them now. I will have to think a lot before choosing zoom car again. Never ever suggest any of my friends too to ho with zoomcar.

We had an extremely bad experience renting car from zoomcar. They do not
Inform you about the policies clearly n then ask for some hidden charges
While returning the car. Moreover and most important the car was not in good condition. No proper horn, no working headlights n this we were not aware as we rented the car in morning n was not sure that the headlights were so badly working in dark. Due to it's bad condition the experience we had while driving in rain at night was not good infact not safe and dangerous. The customer care executives are even worst. They
Themselves are not clear about the policies so don't expect that they will
Guide you. For small scratches they charge an abundant amount which is not
Worth. The amount they charge you while returning is something nit worth of
As your budget gets totally smashed. It was an irritating and worse first
Time experience of zoomcar we had. Too bad experience.