Zoomcar Complaints & Reviews

I booked the zoomcar kuv100 for 157km. After 50km the car start showing low fuel indicator. As usual we called the company toll free and asked what to do. They suggested to fill the car with approximate liter i wish that it is appropriate. After uploading bills and doing all process from my side. They said the refund will be provided. After two days of regular calls and regular reminders they didn’t gave me my refund. They now after two days are quoting that i didn’t refilled and the car was not in need of a refueling. They put all the blame on me and not giving me any of my money back.

I have unlocked the cycle no.
101976 from kothrud pune on 2-6-2018 at 7:30 a. M.
I ended my trip within 30 mins. When i tried to end my trip i found that cycle lock is faulty. It is not locking. I tried several times. Then i left cycle at stand and came home. I found that my trip is still running and i am being charged. It is so frustrating.
No customer service number is available for direct contact.

This is with reference to my zoomcar booking # jps62dmbk. I made a booking and paid in advance to pick up the vehicle from hyderabad airport at 9am.

Their executive arrived 30mins late with the car. The car was dirty from inside and the outside and didn't undergo even basic cleaning before it was brought to me. When i complained, the executive said he was not well and therefore could not clean the car and offered to go to their service center and clean it. Looking at the condition of the car, it would have needed at quite some time to vacuum cleaned inside and washed outside. So, i denied to accept the car as i would have missed my appointment for which i was in hyderabad. The executive drove away saying you can raise a complain with the call center.in the interest of time, i had to make an alternative arrangement for my travel and then called up the customer care number to lodge my complain. They agreed to check with the executive and come back to me. They came back to but with quite a few shocking surprises. 1) the executive had sent them pictures of the car from some other day to show it was clean. 2) he built up a story that i had an argument with a friend, following which i denied renting the car.
I requested zoomcar to send someone to cross check what the executive was saying, but they turned down my request saying they had no provision for that. I then requested for a conference call with the executive and during the call, the executive blatantly lied that he was on-time and the car was clean. To my disappointment, the call center executive was so biased that everything i said and claimed was being turned down outright. I had no choice to give up and disconnected the call.
And finally, i was charged for the entire rental eve without borrowing the car.
My biggest mistake was not clicking pictures of the car, which would have been a good enough proof for my case as it didn't strike to me that zoomcar would be so biased and believe only what their executive would falsely claim.
I would like to escalate his further and let zoomcar know about how their executives are running the show on the field and how unfriendly their customer care team is towards their customers.
I also want to demand compensation from zoomcar for my loss, the trouble i went through to make last minute alternate arrangement, stress because i missed my appointment and the stressful discussions with their customer care executives.

I booked the cycle on 20th may around 6.30 pm. Since i could not unlock the cycle, i emailed pedl about the problem in unlocking the cycle. I tried to unlock the cycle basis the guidelines recd from pedl help desk. However all my efforts to unlock the cycle failed. Hence i informed the pedl accordingly and informed them not to charge me for the trip. Subsequently i found thst pedl has charged me rs. 12 and is claiming rs. 96 from me. I emailed to helpdesk about reversing the charge and claim. But till date i have not recd any reply.
Kindly reverse the charges and claim

Regards
Anil datar
Mobile no. [protected]

Hi,
I had bad experience recently... I booked a car for one way drop from banglore to mysore on 26th may at 3.30 am from banglore rajkumar road beside to suguna hospital i drive the car till channapatna. Near channapatna i stopped to have a tea after having tea when i try to start the car i was not able to start the car since battery was drained out later i raised a complaint at 4.30 am zoom car technician came at 7.30 am to spot and jump start the car and told me not to turn off the ignition since battery is completely gone. I miss my important appointment that i had in mysore on that day. Later when i reach mysore at 11 accidentally ignition tiener off again i was unable to start the vehicle i tried calling zoom car customer service for 20 min line was busy. Myself contacted the nearest mechanic and jump started the vehicle again and paid him from my pocket later when i dropped the vehicle it's showing out standing amount of 595.
I am not going to pay this amount i request zoocar to reimmberse my money but they are ignoring it completly

Please find complaint no that i have registered on 26th at 4.30 am
159310
Booking id - jps628080

Regards
Manjunath singh

Hello,
I was successful in unlocking the cycle from my pedl account but manually the cycle didn't unlock.
This is not the first time this has happened.
We tried your pedl support instructions saying to 'wiggle the lock a bit', 'try to move cycle forward and backward so as to unlock hour cycle' doing that the cycle lock started to beep.
We tried your given solutions for 5 mins and finally gave up.
Just trying to unlock the cycle cost me rs3.
Do take my complaint into consideration.

Thank you.

Ref our booking id jps62fc10
We had hired a zoom car from nagpur on 22.05.2018 and had returned the same on 25.05.2018 as per the amount paid online by us for the same. Before hiring the car we had taken a video of the same wherein the damage to the bumper and scratches/damages all around the car were seen and videotaped by us. The car also was pretty dirty and the zoomcar person there just wiped the dirt off outside and inside the car and handed over the same to us. On returning the car on 25.05.2018 we were surprised when the person there started misbehaving with us and started shouting at us saying that we had brought the car in a damaged condition. We immediately took a video of the same and challenged him to show us any new damages to the car which had occurred post our hiring the car. He checked all the parameters and found it working. He said that the radiator may be loose and that the air-conditioning may not be working. We asked him to check the air-conditioning which worked perfectly and also asked him to videotape the radiator if it was loose as he claimed. He said that was not possible and we reminded him that it was not possible because it was fine with no damages or else he would be duty bound to take a video shot of the same.
He could not find any fault but just decided to levy rs.10000.00 which he said his company would somehow extract from us. We wish to understand what the charges are for, which the company fails to reply and also are not able to prove through a video which the person there claimed to have taken to back his claims. We have, as responsible citizens been calling their customer support almost everyday for the last 4 days and have been told that the concerned department will call back within 24 hours but no one does. Would appreciate a reply from the zoomcar senior representative to address the same.

This is with regards to booking id: jps62dcrg and case: 827932.

Had made a booking for zoomcar vehicle between 23rd apr and 29th apr [6 days]. On 2nd day of the trip itself, the car lost its balance a little and brushed through the guard rails on the hill road which caused a dent/scratches on the side of the car. When we got the mechanic to replace the tyre, the mechanic told that the car had lost balance due to one of the tryes getting flat. He also mentioned explicitly that the tyre had already gone a poor repair job and that the puncture was an old one.

Although i thoroughly checked the vehicle before picking it up but there was no way to check the poor repair job of the earlier puncture.

Also as per zoomcar's policy, i had immediately called there customer care and informed them about the incident.

To verify what the mechanic said, i asked their customer care team to verify the maintenance history of the vehicle and specifically of the tyre. Even after repeated calls and email exchanges (At least 6-8 times), zoomcar has been dodging this question and not answering the same. From the start, when i was assured by the customer care senior exec on call that they will get to me after checking the maintenance history of the vehicle to incompletely answered emails - zoomcar hasn't even looked into the complaint - they just want the money recovered without taking responsibility for their negligence whatsoever.

The incident could have been a major accident if luck was not on my side that day. Poor maintenance of the vehicle had directly resulted in not only damage of the car but had put the life of my family members at risk.

There's has been no clear clarification on this point from zoomcar except that they have been busy asking me to repay the unreasonable damage charges (Flat rs. 10000).

Below is my first email communication to them for reference (Pls note that i have written several follow up mails on this and each one of them have been replied with a 'template customer care response'.

*
1) the damages are of minor and cosmetic nature at a couple of spots on the car. Given that maximum limit for any damage is 10000, feel that the charges applied are unreasonable. I have been a zoomcar customer and has been in all sorts of situation with you guys and hence, i am not sure why such prohibitive charges have been levied for minor/cosmetic damage.

2) the car was handed over in a sub optimal conditions. Front right tyre was damaged when the car was handed over. I only figured it out later when the tyre got punctured and i consulted the service station which was fortunately a couple of steps away when the tyre got flat. The service station confirmed that the tyre got flat due to a poor repair job (On the puncture that had happened on an earlier occasion) on an earlier occasion. This was immediately reported to zoomcar customer care as well and i am still awaiting a satisfactory response on the same since i was told that the details would be checked and communicated to me.

3) upon reporting of the said incident in point 2 above, the zoomcar customer care executive insisted that i shouldn't get the damaged tyre repaired. This put the whole journey at a huge risk since i wasn't left with any spare tyre should another flat tyre were to occurr (I was only at the 2nd day of my 6 day booking when this incident happened)

4) i was traveling with my family and i strongly feel that actions from zoomcars end had put not only the journey but my family (Who were traveling with me) at risk.

Right now, i only see unreasonable charges levied on the trip that too without any communication whatsoever on the issues reported earlier over call explained above in points 2-4.

Hoping to hear back from you guys at the earliest. I can be reached on my registered phone.
*

I want this forum's help in getting the maintenance history of the vehicle that was given to me. Zoomcar should investigate internally but transparently if the tyre had undergone a poor puncture repair job in recent past. Expecting zoomcar to take responsibility of the incident which happened on account of their negligence failing which amounts to complicity and cheating the customer.

Regards,
Abhishek

[resolved] zoom car — zoomcar pedl

5 reviews
Ve veeepeee on dec 5, 2017
Submit a complaint
Hello. I was trying to book a pedl cycle in pune shanbagi garden. Pune. But by mistake, i booked a wrong number cycle (Cycle number:100305). Now it seems someone else is using the cycle and i cannot cancel the trip. And my money is also being charged as it is connected with my paytm wallet. Please see to it asap.

Cycle no : 100305
Location : shanbagh, pune

I am a regular customer of zoom car but from a couple of months, i am trying to book a zoom car but the application is showing that you are blacklisted by the zoom car without any reason and intimation.

After that i have emailed almost 3-4 times to the zoom car support but there is no response from there side. I have also called so many times to the customer care number but not able to connect with the representative.

Please delete my new account (Vedant. [protected]@gmail.com) and approve my old account ([protected]@gmail.com)
My booking got cancelled because of multiple accounts.
I tried calling zoom car customer care not at all connected.
Its an emergency.

Sir,
I had taken a cycle number 103233 but as i unlocked the bicycle it couldn't be ride not even for a short while... It was in a poor condition but one couldn't get it just by glancing it once... I couldn't even drive it the shortest distance so i started to end my trip but again the real problem is there that the lock was damaged..
Still now i'm unable to end my trip.. Please do something.. My paytm wallet is getting empty... Kindly requesting sir.. There must be some provision like ending the trip and locking through the app itself because some evil people damage the bicycle and other people have to face such crisis... Kindly requesting with your anticipation sir.. Thank you.

Unecessary ₹2200/- damage cost lavied on is, just for minute scratches on front bumper.
Booking no. Jps62fk49
Please see the images attached, as i talked to maruti service center there is no fees for this repair.
When i received it was having many major and minor scratches which were tried to hide by some local paint.

Over-all it was done deliberately just to snatch customer amount.

And if not resolved, will be taking this issue to consumer forum, and will spread this word.

I took the car to spiti valley for 4 days. While returning back the clutch plate got damaged and the car stopped moving. A pickup was arranged and it was taken to the nearest service station. Few hours later i was charged the damage fees of 10000. I has some contacts at the station and came to know that it was never taken there for service. Moreover, i wasn't even given an explanation for the damage charges imposed. The customer service number never responds. The mails are not replied back to.

I tried to ride a bicycle from mature colony, near jog high school. After scanning the qr code the app said the cycle is unlocked but it didn't. Then i decided to end the trip in total frustration. But the action couldn't be completed repeatedly. Kept saying timed out. Now i am getting messages as to return the cycle. What do i do? Is there any customer care number where i can contact and resolve the issue?

I was trying to unlock the cycle 100199. The scanning part was done and my phone showed that the trip started but my cycle wasnt unlocking. I tried pressing the unlock button several times but no change. Finally i decided to end the trip and now the trip isnt ending. They are showing some error, i didnt ride the cycle and now i am being charged for every half hour! Please do something about it asap

Hi i made a booking 20 days ago and damage charges was incurred incorrectly and when i contacted zoom support they told share images of car when i picked i shared the images with properties of damage already there when i picked up the car. But i continously following for the past 15 days and no response from support team yet.every time whn i contact support they tell to wait 24 to 48 i used to wait when i request a call back they say the same!fed up of following with support even i have provided the proof of damage they are not ready to refund my money!!worst customer care expereince and made me realize no to take zoom again or suggest anyone to zoom!!

Made a booking of zoom car.. Trying to contact the customer care since yesterday and i continuously sent mails regarding the pick up location. Till now no location of the car is provided and no response to my emails. No proper appropriate information is given for the pick. The customer care number give doesn't work and it can't be connected to any executive.. Facing a very poor service in hyderabad.

I booked zoom car for 10 hours (10am - 8 pm). While i was on my way back i noticed that the fuel is too less to reach back. I called zoom support and they suggested me to refill fuel and i will get the reimbursement. While trying to refuel the vehicle i got completely stuck in jam which took me over 2 hours to complete the distance of hardly 15 km. When i told them about my situation which they were well aware anyways as i had a conversation with one of their employees. They were not at all interested in my problem. Paying that additional fine was not a problem for me. However i decided not to accept such an immoral practice from a company how is looking to make a place. Since there is no way to have this escalate. I chose part my ways forever with zoom car.

I tried booking a car last night and while i tried booking it i had an error for the first time and then on second attempt my paytm was deducted with the amount of booking but no booking was done and on my zoomcar app no booking were shown!

The registered email id is [protected]@gmail.com

Kindly find a solution for this problem!
I shall be highly obliged for the same!

Dear kartik kharbanda,

This e-mail is with reference to the booking made by you with zoomcar through company's webpage/mobile app with the following details -

Booking id
Jps6220hf

It has come to our attention that the car has been used in excess of the paid rental amount and in accordance of the agreement duly verified and acknowledged by you, you are liable to make payment of ₹6500 to the company. Please note that failure to make payment of the due amount will render you liable to civil proceedings and the company would be entitled to recover the due amount by attachment of your property (Movable/immovable) or otherwise. Further, willfully declining or making delay to pay the above said outstanding amount could also subject you to criminal proceedings.

We therefore request you to make payment of the aforementioned outstanding amount of ₹6500 within 5 days of this mail, failing which we shall be constrained to initiate against you civil and criminal legal proceedings as are warranted by law for recovery of the due amount. Please note that in accordance with the member agreement displayed here, duly verified and acknowledged by you, the company is entitled to recover all costs incurred in initiation of legal proceedings.

Thanking you
For zoomcar india private limited
Sd/-
Dipshikha chakravorty
Signatory authority

Contact: [protected]


Dear zoomcar,

For the past 2 weeks you have been calling me and harassing for the same. I kept telling you consistently that i need to see the repair bill before i pay the charges.

I have interacted with them on mail and they are clearly denying the breakup of the amount they are charging me as damage fee... As a consumer i have right to know what am i being charged for. This is stated by the indian government itself.

Another thing i simply do not see how this is a criminal law suits. This only explains how naive your rules and your company is.

You have told me that you cannot give me either all my data of the booking or the repair bill then in simple terms i cannot simply give you my money.

By the way, if you are not sharing the repair bill, it can mean only 2 things, either you have charged me more than the repair cost or you have not repaired the vehicle.in either case it calls for a fraudulent behaviour which will be the first thing legal team will notice...