Zoomcar Complaints & Reviews

My booking ID JPS624WU7 from 23rd may 5'30 AM to 25th may 1'30 PM.I extended my booking upto 8'30 PM of 25th may by paying around Rs.700.The customer care personnel told me that I can drop the car in any of the zoom car sheds present in Coimbatore.So, I went to the Airport shed to drop my car.But the zoom car personnel did not allow me to drop it there and told me to drop the car from where i picked.I told him that i was instructed to drop the car in any of the sheds.But he didn't even listen to me.After much arguements in the freezing night, I dropped the car from where i picked at 2'30 AM.I uploaded the fuel bills of worth Rs.1500.But the zoom car admin charged me more than Rs.5000 as late fee and charges.This came to my notice only after few days.I seriously condemn the zoom cars for the false charging and request them to refund the security deposit and the fuel bills as soon as possible.

We had a ride more than a week back[may 27th] with mahindra kuv [booking id jps62fe6i]. The trip was from bangalore to yercaud. During the trip, we faced issues with engine and mileage which we already complained in the mid-way. Also, during the trip one of the rear tyre got punctured and we replaced it with the spare available in the dicky of the car. When we checked the tyre pressures in a petrol bunk, we could find that each tyre was having high variations in air pressures. This itself shows the poor maintenance by zoomcar before handing over to the customer.
Once the trip ended, we received damage charges of 4500 in relation to the rear tyre. We complained via customer care and requested for more details on the charges levied on us. But we didn't get any response. We enquired numerous times with customer care, but noone was sure of any kind of info related to the case. We received automated mails only on the bill payment reminders and not a single mail for the complaint raised. When enquired, the customer care official says they have taken it up on high priority, but no update to the customer. Finally, we received a mail after a week or so saying the levied charges are valid and accurate... Thatsit! No other info...
[ point to be noted: in one mail they have mentioned damage charges as 1000 and as 4500 in account ]
We responded back to the mail asking for more details, but still we didn't receive any response. Even after multiple mails from our end, we received no prompt response.
After more than a week, we received a call today[june 9th] saying the charges are valid[as usual] and i have to pay the amount asap; and threatened me stating legal issues. And its really irritating that noone is ready to give a proper clarity on the damage charges levied on us. Do we need to pay 4500 for puncture which we have replaced with the available spare...?
We are ready to pay the amount, but we need more clarity on what sort of damage we have done. If they are not ready to give explanation means there must be a problem from their end and they are not ready to disclose it with us.

We customers have the right to get clarity on the charges levied on us. The way zoom car is charging customers is a clear and serious case of cheating!!!

Today i have booked a car ford figo in the evening booking id is jps626pr9. Booking details :- 8th june 2018 (8:00 pm) to 9th june 2018 (7:00 am). I am facing a issue right now when i booked zoom car i had selected madhapur location as my self pick up point. But i have been asked to pick my car 41 km away from my place. I spoke to your customer care executive named arvind who was mentioning that i have booked for that place which is 41 km away from my place and i don't know the place at all. I requested him to give me car at my near by location because i have selected madhapur and i have proof for the same. But he is denying by giving me all the excuses. After that i asked him to give me refund in my bank account but he said that we can't give. So i request you to so something as i am not going to pick the car as it is so obvious if i have selected near by place and you are giving 41 km away. This is ridiculous and hopeless service in both ways. I need urgent solution for that. Here i am attaching the proofs. This is my new phone from where i have not done any booking. Today was my first booking and as history says i have selected madhapur. So now i don't care i need my money back this is really a concerned issue.
One more thing i want to highlight as in your mobile app we have to write a location obviously i cannot write that location which i even don't know. So help me out in anyway. Anyways my and my friends evening is ruined at least give me justice

We had a ride more than a week back with mahindra kuv booking id jps62fe6i. The trip was from bangalore to yercaud. We had faced issues with engine and mileage which we already complained in the mid of the trip. Also, during the trip one of the rear tyre got punctured and we replaced it with the spare. When we checked the air pressures in a petrol bunk, we could find that each tyre was having high variations in pressures. This itself shows the poor maintenance by zoomcar before give ming it to customer.
Once the trip ended, we received damage charges of 4500 in relation to the rear tyre. We complained via customer care and requested for more details. But we didn't get any response. We enquired numerous times with customer care, but noone was sure of any kind of info related to the case. Finally, we received a mail after a week or so saying the levied charges are valid and accurate... Thatsit! No other info... We responded back to the mail asking for more details, but still we didn't receive and response. We sent multiple mails and no response received.
After more than a week, we received a call today saying the charges are valid and i have to pay the amount and threatened us of legal issues. And its really irritating that noone is ready to give a proper clarity on the damage charges. We are ready to pay the amount, but we need more clarity on the same. We customers have the right to get clarity on the charges levied on us.

Please find the screen shots of the recent mails/complaints attached

Booking date 29/5/2018, amount paid ₹305/-, customer support team on phone से we will issue refund within 24 hours, on mail they reply no refund due.

Fed up of following, my bank details are with them, still they insist that we will be mailing imps link, fill it, actually on mail they reply no refund due, how to get my money back.

Ritesh, pune

Hello team, i booked a cycle on zoomcar pedl app. I unlocked cycle no 102521 in ideal colony around 6 pm on june 7, 2018. Cycle unlocked in app but did not unlock actually and the trip started. I received msg that pedl trip has started on cycle no. 102521. I tried for 5 min. Asked for support. Nothing worked and i ended that trip. Without using it even for a min rs 3 were charged. I unblocked another cycle no 3253176. This too unlocked after attempting for 10 min. I started the trip and within less than 20 min i ended it as seat was not adjusting. Trip ended after several attempts. Within 1/2 hr i received msg that i need to return the cycle to avoid
Any outstanding. I ended it again. Rs 12 was blocked from my wallet. Again after an hour this process repeated. The app was showing my trip in progress. I ended it again and was changed rs 12/ still after some time app was showing my trip in progress and time was more than 3 hrs and instruction to extend the trip. I sent mails for support, followed the instructions. However my several attempts to end the trip have failed. Now it's more than 6 hrs that trip is still in progress in app, trip cost rs 36 and i am ubale to end the trp. This is disgusting. They don't have even any contact no to handle any requests. Pathetic service.

Cycle no 3253176
Idea colony, kothrud, pune 411038

They charges 1000 rupees in the name of cleaning charges, it's very obvious that if you take a car for rental 4-5 days it will get quite dirty and for that normal process they charge 1000 bucks which is not at all genuine charge, the maximum charge should be 200 rupees. Please look into the matter so that next time some one can save his hard earned money.

Dear team,
I would like to convey that i had booked a car on 7th may 2018 for the duration of 6 days and eventually made the payment of rs 17570. But while uploading the documents it was not taking my documents as i am a french national.
So, i cancelled my booking due to inability of zoomcar to take my documents.

I was informed that i will get the refund of rs 11285 only.

It means i was levied with the penalty of rs 6285, which is a huge amount.
You are requested to kindly arrange for refund of my penalty amount as it is not my fault that you are not accepting my documents.

I need response early so as to avoid me to go legally with zoom car. For your information i have still not receive the balance 6285 inr. If it is not done asap i will be obliged to engage the french embassy lawyer to solve this issue

Thanks
Jonathan molenga

When i tried to book a zoomcar i got the message that your account has been blocked. I reported that to zoomcar customer executive, he replied that you have multiple active accounts that's why your account has been blocked. Another account with my friend's email id.
I replied them again that i do have multiple accounts and the account you claiming to be mine is not mine, it's my friend's account. But i didn't get any satisfactory reply.
I tried to contact them more than four times. But i still having the same problem.

I have attached there reply.

I unlocked a cycle in pune at 6.28 pm on 5th june. And i wanted to end the trip at 6.50. But the lever of the lock on the cycle was already broken and now i am unable to end the trip. Its been 12 hours now and i have been charged 72 rupees. Please look into this issue and solve it at the earliest and refund my money back. Also provide some customer care number.

I have taken zoomcar for 3 days and i have fueled my car with 3 bill which makes total 7000 but company provided me refund of 4000 saying that they calculate average and i agree with them but when i called them and asked about my ending fuel... They said 30% only but i have done my full fuel tank before 100 km of ride so it should be minimum 80%... The fleet working in zoom have done this to earn in this and i had to lost my 3000 rupees... Please help me with this

I booked a zoomcar for 1130am on 5th june and was not provided the car in workable condition. On wasting 0.5 hours they alloted new car. On returning the car they fined 4000/- online and 1500/- in cash. The executive threatened me to pay in cash. The fine was for a damage which was present while taking the car. Since i had complained about the poor quality of car to the executive over call he charged me with a damage fine which wasn't done by me. I would like a refund of rs. 5500/ and also compensation for the torture i had to go through

Booking ID:- JPS62X5ZK

We had rented a car, Ford Figo from zoomcar which is a self drive car rental agency. The steering of the car was not aligned, the more we drove it, the alignment was getting worse. The car was not going in the direction in which we wanted it to. Somehow, we reached the location where we wanted to go. Drove just about 40 kilometers. When we took the car out from the parking, the issue kept getting worse. We complained about this to the company. The company tells us to come back and drop the car. We then tried to drive it again, but the car's left tire kept getting more and more left like it would come out, we braked the car on the expressway and from the right most lane went to the leftmost lane. it was our luck that there was no truck or car coming from the right side otherwise it would have been a very very bad collision. We got out, reported the issue again, this time they said that they will send a tow truck. We had reported this incident at 1:30pm Pushed the car to the side with to many difficulties. The tow truck came at 4:30 and took the car. The next day we see a fine of 10, 435rs levied by them on us. Why? How? Was it really our fault to believe and obey what they say and then even pay a whopping 10, 000 rs to them for putting our lives in danger? I want this company to be sued for putting our lives in danger, if this does not happen. I'll walk to the consumer court myself for putting our lives in danger and then extorting money from us as well.

Hi,

I have booked car on zoomcar for my friend's wedding on 27 april, 2018.
I picked up a car from parking in residential building. It was very dirty from inside and with empty fuel tank. I could hardly drive 20 kms.

There is no person avalibale to verify the details.

As i was in very hurry, i did not check all the documents one by one. Just checked bunch of it is there. Moreover, i need to refuel it immediately which has wasted half an hour.

I did not faced any traffic police check. So, we have not touched documents.

I used it and return back before given time.
After almost 2 days later, i got a call from zoomcar saying that rc is damaged. So, you need to pay the fine. I told i am not agree as i have not touched it. How it can happen. So, they told we will file a complaint and will do re check on the same.

On next day, i got a call and they told rc is missing from the documents.
And they did not resolved my issue. They are not listening to me for any reason.

I said i will not pay anything as i have not done anything. So, they told me we are sending legal notice and all.

I am very shocked to say this but my experience with the zoom car has been phenomenally bad. I had my driving license (Original) but it was laminated. The shack employee was so rude and impudent, he refused to even see a laminated piece and said no refund will be given to you. I have never had to face so much undignified and irresponsible behavior at 2 am in the night where there was no one else to help me. They are looting money. I called up the customer care executive and he said "do whatever you want you wont get a penny from us" i was dejected to so much of insult. I have never had a worse experience and they are openly committing fraud without being checked upon.

I am asha, from bangalore

On june 3rd i tried unlock the bicycle but failed physically unlock so i have ended the trip and raised the complaint.. Till now my complaint hasn't resolved.. Worst part is until they close the previous complaint we cannot hire bicycle..
Team please do something allow me to book cycle sent emails multiple times and for god sake update ur procedure to user friendly
Bike number 100333

On 3rd june i unlocked the cycle in pune i saw the lock is broken due to which i can't lock it and end my trip... I left the cycle at the station and immediately sent a complaint i did everything they said in the email i even sent the the picture of the cycle... My trip didn't end for 2 hour's and now m being charged for it. There is no number to contact directly email is the only way and no one replied it's just auto reply i get... It's so frustrating.

-locked in pedl station petoo but trip end is not being reflecting in app. This is pathetic i used it for 2 he 15 min and came back same station and locked cycle and payment of rs.15 also taken from my paytm wallet. But i try to end trip it is not at all processing and showing still time running and amount outstanding in app. This is pathetic service and no customer care number or somebody to help at station. Please correct. I am not responsible or liable further with this cycle number-3254400.

Hi,
My name is seerat fatima ahmad and i stay in lucknow. I have booked self drive maruti car for coming tuesday thru zoom car and paid for it. My dl n adhar were uplooaded n approved but i recvd an email saying that its pending???
Please clear the confusion immediately. Check out the attached profile verification screenshot.
Expect a prompt redressal.
Thanks.

Hello, i tried to use pedl cycle today 3-june-2018 at shyama prasad mukherjee udyan, pune and although the trip started in app the bike did not unlock physically. So i immediately ended trip. I could not use the bike. This happened for 4 different bikes that i tried. Please find the details (Cycle number, start-end time) and please refund my money since i could never use the bike but still charged. Details are bike 1.[protected]:07-8:10 ; bike 2. 102225 - 8;07-8:07 ; bike 3. 102225-8:04-8:05. ; bike 4. 101640-8:02-8:03

Thanks,
Ninad