Zoomcar Complaints & Reviews

I have booked a vitara breeza on 8/05/18 and have deposited ₹5000 as security deposit, after i returned the car i have not got my security deposit back and its been a month.
Phn no [protected]
Email rahulranjan. [protected]@gmail.com
Booking id jps62tkka

Everytime i call in the zoomcar care they are telling that they have refunderd the amount and asked me to ask in my bank, i even went to the bank they told me that they have not received any payment from zoomcar in my account. The service given by zoomcar service is the worst.

This is regarding jps626g03 : cleaning fees & fuel reimbursement is incorrect

Its been a very disappointing trip with zoomcar. I am a consistent customer of zoomcar from past 2 years. I have done total 19 completed 4 upcoming bookings with zoomcar but this trip made my last 2 days miserable.

I have contacted zoomcar customer care for atleast 8-10 times in last 2 days to report issues regarding this booking but still my issue is not resolved, the only reply i get is "you will receive a callback in 1 hour"

Cleaning fees :
This is the first time i have seen this amount and i totally disagree to pay this and zoomcar support also confirmed multiple times on call that this amount has been waived off but its still reflecting in payment details. Please remove this amount asap.

Fuel reimbursement :
I was totally trusting you guys and never used to verify the amount i paid with the reimbursement done because it should be 100% paid by zoomcar but this time i paid rs.2000 and the amount reversed for fuel is rs.1500. Who will pay this extra 500???

Please give me a quick resolution for my 2 problems in this booking :
1. Cancel/waive-off the cleaning fees
2. Make the fuel refund amount to rs.2000 instead of rs.1500

I have 4 upcoming bookings in this week, i need to think of cancellation of these 4 bookings and also delete my zoomcar account if my issue is not resolved quickly and think of other car rent platforms available in the city.

I look forward to hear from you and zooming with you happily.

I had taken a swift on 27/05/18 and returned it on 05/06/18 but the issue is that they are putting false charges on me 1000 for rules broken fees and 7500 for bumper scratches... Even they had not call me and their phn cant be dialed... So pls tell that either i have to pay remaining amount or not... Since 2300 is amount which should be refund by them but they adjust it in that... Now it showing 6200 amount yet to be paid... Help me asap

I have completed my trip on 15th may and as per their policy the security deposit along with the fuel charges should have been refunded within 15 working days. But its been almost a month and i have not received my money till now. I have contacted the customer care 4 times and each time they have raised a complaint and promised to call back within 24 hours which has not happened all the 4 times.

This is reference to my zoomcar booking. As a new user, i booked the car tata tiago today in the afternoon for rs. 3070/-. The time period chosen was from today, june 11, 2018, 6:00 pm to june 12, 2018, 23:00 pm. As a requirement, i uploaded the driving license after it. I didn't got the confirmation nor the cancellation of my booking, so i went to the specified pick-up location as mentioned below in the mail. But since neither at my end any booking listing at my end in the mobile app nor the in-charge person there had in his app. I had no customer care number reachable so i still didn't knew as i got really frustrated and angry. After confirming from zap associates, i came to know my booking was not confirmed. This information is still not updated in neither my app nor to me via email or sms. No notification has been from your side for the refund initiation. So please look into the matter as i am really disappointed on opting for a car and that too from zoomcar and cancelling my trip. Now please make sure i get my money back as i am already very upset with the service. Also please improve your customer handling, since you provide no direct human assistance, so please do provide with one.

Hello
I took a bicycle ride from near reliance mall, aundh, pune to wakad, pune. I locked the cycle. After that i logout my id. Now i am trying to login again but i am not receiving any otp. Its been more than 4 hours and i am being charged continously. Without receiving otp i cant login and scan the qr code to unlock the bicycle. Because of that i cant end the trip also. Please resolve my problem as soon as possible.

My...

I booked a Zoom Car for 4 hours. The car was delivered to me as per my request. The car came with torn upholstery, missing seat adjustment handles and loose mud flaps. The driver, at drop time, took multiple images of the car before delivery. As a precaution, I took pictures of the damaged parts (as I could see them) before I took delivery. After my usage, barely 15km in those 4 hrs, the person coming to pick up the car also took images.

Later, I was sent a message that I have been charged Rs 5000 towards damages. When I called their helpline to ask for clarifications and after I informed them that I had taken pictures, I was informed to file a complaint on their website and to upload the images. It has been more than 10 days and there has been no resolution. In the meanwhile, I am getting constant reminders to pay the Rs 5000 charges.

I believe Zoom Car sends bad cars and makes money by fraudulently charging customers for damages that have been done prior to delivery.

I have booked a zoomcar in pune booking id - jps620q19 for 5 days from 27/05/2018 to 01/062018.
1. The delivery was at 10 p. M but there was no contact from zoom car. When i called the customer care the booked car was not available. This should be intimated beforehand and could have jeopardize my trip which was booked well in advance of 2 month.
Ultimately i got an alternate car in which i dint have much of a choice.
2. My car battery was drain in only parking light on and the customer support was very slow.
Every time i call i would get a response that i will be contacted in 15 min. This shows lack of expertise in quick response. First response was road support will be in 60 min which was increased to 3 hrs in subsequent calls. Ultimately i got road assist at 3:30 a. M 4 hrs after placing my call.
3. The road support team lack troubleshooting skill. They knew only to jump start the car or they can toe the car. There is no logical alternate back up if the car is broke down. The response was taxi will be provided which will be valid for the amount i have paid. But if i have paid for 1800 free km i should have an alternate for that much free km for that much days.
4. Zoomcar in unaware of rto charges of different states. I was asked for 8000 inr at karnataka boarder which is 1 year permit for the car. Why should i pay for 1 year? Zoomcar executive was not aware if this would be refunded or not. If you are providing outstation facility it should be known which states charge which time period basis. Or u should ask the customer before booking if he is traveling outstation and inform about the charges.

Overall i think the big brand what i have thought of zoomcar is not up to expectation.
They lack customer focus and quick response. They don’t have proper backup, inefficient tie with road assist team. Customer care lack expertise in quick response to addressing the issue.

I have completed my trip on 26may 2018 and i till now i haven’t received me security refund amount back. The policy say that amount will be reflected upto 15 days and its 16th day. Worst service i have ever seen. I dont know why it takes too long for refunding amount. Very poor experience. I have email them many times but they are not providing me any resonable response....

Had made a booking on 05/06/2018 at 9.30 pm. Vehicle was hyundai i20. Fuel was insufficient with a single point with a fuel refill indicator switched on. So I had to refill fuel with Rs 500.. After my ride. When I submitted fuel bills to claim refund they say they cannot reimburse. This is what they replied :-
"we would like to inform you that as per Zoomcar norms fuel refund will be processed based on the estimation. However, as per our records, there was sufficient fuel provided at the time of pick-up. Hence, we are sorry to inform you that the fuel estimation is zero.

As per our fuel calculation, the estimated amount is 0/- for the booking id JPS62X64W. However, we calculate the mileage of the vehicle is (inclusive of AC usage and the traffic) is taken into the consideration and moderately calculated start percentage of the fuel and end percentage of the fuel on existing fuel cost/ litre."

The above reply is totally ###. I know how much fuel it showed. I refilled the fuel. And they do not refund it coz of some ### estimations of their own designed to screw the customers. Zoom car cheats customer like this. I have come across many such complaints. And even I am one among them now. I will have to think a lot before choosing zoom car again. Never ever suggest any of my friends too to ho with zoomcar.

We had an extremely bad experience renting car from zoomcar. They do not
Inform you about the policies clearly n then ask for some hidden charges
While returning the car. Moreover and most important the car was not in good condition. No proper horn, no working headlights n this we were not aware as we rented the car in morning n was not sure that the headlights were so badly working in dark. Due to it's bad condition the experience we had while driving in rain at night was not good infact not safe and dangerous. The customer care executives are even worst. They
Themselves are not clear about the policies so don't expect that they will
Guide you. For small scratches they charge an abundant amount which is not
Worth. The amount they charge you while returning is something nit worth of
As your budget gets totally smashed. It was an irritating and worse first
Time experience of zoomcar we had. Too bad experience.

I had booked a zoomcar (At bangalore) on 3rd june 2018 [booking id : jps62b4fq]. Though i booked i20 but i got jazz (Ka 03 ae 1011) at the last moment. After driving for few hours some pungent smell i could smell coming out of the engine. I stopped and checked but could not find any reason but few drivers at the spot told me that it is due to faulty clutch plate. I stopped for 15-20 min then again started and again foul smell was coming. So finally i have stopped using the car and parked it in my parking and opted for ola/uber though i have kms remaining and hours remaining.

I have called and complained, also sent email through app. But the response from customer care is that, "you will get call back from concerned team". Later nothing happened, but one guy (From driveu) came and took the car back as it was homedelivery car.

Later they have put 3000 as outstanding. Upon asking they are telling that rim has bent. There was a puncture and i have replaced the tyre. Later i requested to customer care and then said "i will get a call back". That point of time outstanding was 3000. I got a call back at midnight 2:30am.

Again i called back customer care, they said "we work 24 hours, so call back was done at mid night". Again one more call back was scheduled between 8am to 6pm but that never happened and now the "3000" outstanding amount is updated as "5000".

Can someone explain how outstanding amount has changed? I do not understand how someone can charge for already damaged car. Zoomcar now a days have zero maintained car (Car was given by marathahalli zoom car).

Now i am getting only automated sms and few ivr calls to pay the outstanding amount asap. I want my concern to be addressed first then we can talk about any outstanding.

Hello sir i am gajendra shakya from gwalior
I had created account in your zoom car.com today
1. Subscription id i8304e
2. Car karugi swift at
3. Tenure 24
4. Delivery address. Koteshwar chandra nagar, thakur mohalla gwalior, delhi ncr - 474003
Sir actually gwalior city madhya pradesh me hai.
Deu to by mistake delhi ncr ho gya hai.
Sir my account has debited 2100/- & 24638/-so please sir refund my money in my account fastly and please sir reply me on my email id gajju.[protected]@gmail.com

Hi team
According to pedl policy the ride should auto end after 10 min if it is parked in pedl station but it didnt end and it continuied for 1 whole day pedl number is 100177 on 6th june (5:06pm)-7th june (11:22am)
I had used it exactly for 1 hr but i was charged 99rs as the trip did'nt end eventhough it was parked in pedl station please kindly look into it and refund my amount back into my paytm wallet as fast as possible.

Location is iit madras sindhu hostel area iit and sports complex iit.

Thankyou

I used the zoomcar cycle for 26 minutes. When i tried to end my trip it first showed timed out. Then in one of my attept to end the trip the payment window appeared and showed no outstanding to pay even when i had balance in my paytm account.
Help me with this.
Regards
Vinayak
Cycle no. : 3237279
Area : near ideal colony ground

Hi. I have booked pedl cycle in my nearest location. And i completed my trip at 9.02 a. M today from 7.02 a. M. After completing trip i held bycle at same place and tryingg to end the trip. But still i am not able to end my trip. Please end the trip. I was strugling from past 2 hours. Can you please end this trip. When ever i try to end trip getting like retry.

Hi,

I booked cycle 3250150 and trip started but cycle never got unlocked, also i am not able to end the trip tried 100 times, i have already sent a email to pedl support team but there is no response. On top of that there is no customer care number available to log pedl cycle complaint.
It's been a eight hours now.
Its so frustrating, help plssss! End the cycle trip.

My booking ID JPS624WU7 from 23rd may 5'30 AM to 25th may 1'30 PM.I extended my booking upto 8'30 PM of 25th may by paying around Rs.700.The customer care personnel told me that I can drop the car in any of the zoom car sheds present in Coimbatore.So, I went to the Airport shed to drop my car.But the zoom car personnel did not allow me to drop it there and told me to drop the car from where i picked.I told him that i was instructed to drop the car in any of the sheds.But he didn't even listen to me.After much arguements in the freezing night, I dropped the car from where i picked at 2'30 AM.I uploaded the fuel bills of worth Rs.1500.But the zoom car admin charged me more than Rs.5000 as late fee and charges.This came to my notice only after few days.I seriously condemn the zoom cars for the false charging and request them to refund the security deposit and the fuel bills as soon as possible.

We had a ride more than a week back[may 27th] with mahindra kuv [booking id jps62fe6i]. The trip was from bangalore to yercaud. During the trip, we faced issues with engine and mileage which we already complained in the mid-way. Also, during the trip one of the rear tyre got punctured and we replaced it with the spare available in the dicky of the car. When we checked the tyre pressures in a petrol bunk, we could find that each tyre was having high variations in air pressures. This itself shows the poor maintenance by zoomcar before handing over to the customer.
Once the trip ended, we received damage charges of 4500 in relation to the rear tyre. We complained via customer care and requested for more details on the charges levied on us. But we didn't get any response. We enquired numerous times with customer care, but noone was sure of any kind of info related to the case. We received automated mails only on the bill payment reminders and not a single mail for the complaint raised. When enquired, the customer care official says they have taken it up on high priority, but no update to the customer. Finally, we received a mail after a week or so saying the levied charges are valid and accurate... Thatsit! No other info...
[ point to be noted: in one mail they have mentioned damage charges as 1000 and as 4500 in account ]
We responded back to the mail asking for more details, but still we didn't receive any response. Even after multiple mails from our end, we received no prompt response.
After more than a week, we received a call today[june 9th] saying the charges are valid[as usual] and i have to pay the amount asap; and threatened me stating legal issues. And its really irritating that noone is ready to give a proper clarity on the damage charges levied on us. Do we need to pay 4500 for puncture which we have replaced with the available spare...?
We are ready to pay the amount, but we need more clarity on what sort of damage we have done. If they are not ready to give explanation means there must be a problem from their end and they are not ready to disclose it with us.

We customers have the right to get clarity on the charges levied on us. The way zoom car is charging customers is a clear and serious case of cheating!!!

Today i have booked a car ford figo in the evening booking id is jps626pr9. Booking details :- 8th june 2018 (8:00 pm) to 9th june 2018 (7:00 am). I am facing a issue right now when i booked zoom car i had selected madhapur location as my self pick up point. But i have been asked to pick my car 41 km away from my place. I spoke to your customer care executive named arvind who was mentioning that i have booked for that place which is 41 km away from my place and i don't know the place at all. I requested him to give me car at my near by location because i have selected madhapur and i have proof for the same. But he is denying by giving me all the excuses. After that i asked him to give me refund in my bank account but he said that we can't give. So i request you to so something as i am not going to pick the car as it is so obvious if i have selected near by place and you are giving 41 km away. This is ridiculous and hopeless service in both ways. I need urgent solution for that. Here i am attaching the proofs. This is my new phone from where i have not done any booking. Today was my first booking and as history says i have selected madhapur. So now i don't care i need my money back this is really a concerned issue.
One more thing i want to highlight as in your mobile app we have to write a location obviously i cannot write that location which i even don't know. So help me out in anyway. Anyways my and my friends evening is ruined at least give me justice