Zoomcar Complaints & Reviews

Charged me for damages whereas there were no damages made to the car. The owner of the car has also verified the car with no damages - on what basis Zoom is charging me. I didn't even cross the speed limit above 80 KMPH as there was a restriction on the speed of the car.

I am quite frustrated as I used the customer care through the app and emailed on this issue but there has been no response till date - charging INR 6000 for...

Dear team,

Today 15apr2017, i booked pedl cycle number 102170 thru zoomcar app.

This cycle got booked, but never got unlocked. After trying to unlock for 20mins i tried to end trip, app couldn't end trip as request time out.

I raised complaint on zoom car app, but no response yet.

It's been 5 hrs, and my ride is still active and zoomcar meter is still on. My paytm is already charged...

Hi,

I unlocked a cycle near kokane chowk, pimple saudagar, pune. Cycle got unlocked but as i could not ride because front wheel was bent and hence cycle could not move. I had to cancel the ride but i got charged for the same.

Please have some mechanism to identify the break-down cycles so customer should be notified before booking.

Help me troubleshoot this issue.

Thanks...

I had booked cycle no. 101029 from pedl.in and i ride it for about 45 min in the morning around 7 am. After that i parked it at the cycle station from where i started at around 8 am and tried to end trip. But unable to do so. I have raised three complaints till now and yet to get any resolution. This is my fourth complaint. I’m unable to now find the cycle as well. Whenever i’m trying to end my trip it just asks for open location and...

Hi,

This is in response for your reply for booking id : jps625ab1

Below is the link:
https://www.consumercomplaints.in/zoom-car-zoom-car-car-brokedown-25-mins-after-...⇄

1. I want a detailed report of the nature and cause of the damage.

2. Modified invoice does not include the fuel bill amount of rs 1, 000. Please update...

I tried to unlock the cycle using zoom car pedl service but they have kept my rs 30 on hold as shown on paytm. It is unfair to hold 30 rs as the charges are meagre rs 3 per half an hour. Very poor service from zoom car. Please refund my money as soon as possible. My contact information for zoom car is [protected]. Hope the issue gets resolved fast....

I have by mistake unlocked the wrong cycle. I was trying to unlock the pedal cycle 103299 but by mistake i have unlocked 103209. Now i don't know the location of the cycle hence i can not lock the cycle from here and hence i can not end the trip. I am mot using cycle and still the messages are commin on my mobile that submit your cycle at pedal statin and end thetrip. I have already sent the email that i have unlocked wrong cycle. Please...

I made a booking for a maruthi swift from 13/04/2018 9:00 am to 13/04/2018 8:00 pm. The trip ended soon and i closed the booking around 5:00 pm. I had payed 5000 as refundable deposit at the time of booking which i had to receive once the booking is closed. But it has been more than 24 hours and still i have not been updated regarding the refund process. I have been trying to contact zoomcar but i couldnt speak to persons but only automated...

On 12th april, i had picked a pedl cycle from aloma county in aundh at 8.09 pm and subsequently dropped it off at another pedl station at sai heritage, aundh at 8.16 pm and received a message saying my trip has ended.

However from 1am in the night i am getting messages that the cycle is still open, the app also keeps showing me the ride is on and keeps charging me.

I registered a complaint with pedl but they...

Hi,
I booked a car with zoomcar hyderabad. Booking id: jps62s2pg. Date : 09th april2018. Car no. Ts07uc9462. The booking was from 10pm to 2pm and upto 20km (If not wrong) was free. But i drove for 1 extra km for which i was ready to pay rs.12/- (As was the deal, like for every extra km, 12rs/km). But the next morning i got a call from the zoomcar and they said i damaged the windshield and i was charged 7012/-. I am 200% sure that...

This is regarding booking id: jps625ab1.

I have made a booking with zoom car for trip on[protected]:30am to[protected]:30pm for 225kms.

We started from the pickup location at 8:45 am and headed towards kormangala which is about 10kms from the pickup point.
Initially, when we started the trip from the pick up location, the noise of the engine was comparatively loud for which, we stopped at hal signal...

My Cycle ID 101419.
Unable to end my trip for after using it for only 30 mins. I parked the cycle at 2:24 pm and tried to end the trip it failed. But after couple of try I showed me trip was ended.

But after that Now I can see in my app it's still going on and It will cost me 30 INR. Please end the trip for me. And also make sure I won't get charged extra for some technical issue of your app.

Could you...

So i booked a pedl bicycle in newtown kolkata. But i was unable to either unlock the bicycle or end the trip. So i emailed them thrice through their app zoomcar. I didn't get any response. Now i've received warning messages to return the bicycle which i couldn't even unlock. I've been charged incorrectly before but there's no way to contact them immediately or efficiently to inform them of the issue or get any suggestion except few pre-written...

I was refunded from zoom car, because the car wasn't starting, this was on 14th Feb. I still don't have the money credited to my account and when I write to customer care, they provide some scripted response, which no where answers my question.
I tried calling customer care and spent hours together there's absolutely no option to speak to a human on phone.
I raised a ticket again, to ask for the transction number and its been...

Yesterday at night on 09/04/18 at night around 10 i tried one cycle no102337 by zoomcar application but cycle lock was not open so i end my trip but it didn't but the money was cut today i get the message from your company that 60 rs was pending i am sorry i hadn't use the cycle why should i pay don't give me my money at least don't harass any more already i upload this dirty experience on facebook and giving it to papers i hope u will help...

I had made a booking of an hyundai i20 car, booking id: jps62529v.

I was informed that the portion below the door was damaged, and was asked to pay a penalty of rs 2000.

Please note the following,

1. There was no one representing zoom car in the premises, if i had raised a new damage the app didn't allow me to take car. Hence i marked as the car was in the same condition as pre-populated in the...

Tried to take a pedl trip on april 9, 2018 at 6.18 pm for bicycle no 102732. However, the bicycle did not unlock and the trip started. Since then i am not able to end the trip also. The amount charged is continuously increasing. I tried to end the trip but it couldn't end. The cycle is still parked at the pedl cycle station.

I have tried to make complaints through their app. But there is no way where we can track our complaints....

Hello team,

I was a regular and satisfied customer of zoomcar until my last 3 bookings which have been a nightmare for me. I never expected such a service from zoomcar. From the time zoomcar have started their zap program it has been tough for most of the consumers as the car in this case is parked at the private premises of the car owner who is running his business with
Zoomcar.

A similar incident happened...

Hi Team,
Me and my wife took 2 PEDL cycles from a stop in Newtown, Kolkata. For bith the cycles trip started and cycle was not unlocked. It was kept on billing for 90 mints and cost 9 rupees each. I have sent 3 emails for the same and no reply from customer care.
Please, look at the issue and revert the amount back to the linked paytm accounts.
Cycle no - 100094 and 101838...

It’s very important that i share this to let all people know to remain extremely cautious and aware of cheap money-making ways of this so called company called zoomcar. I had no idea that they could mentally torture their customers to this level. So here’s exactly what happened. I had booked maruti swift for one day trip to mysore and had to pickup the car from a residential area rather than a regular zoomcar site and so i reached the...