Zoomcar Complaints & Reviews

I am Sagar Kanetkar and I had booked a zoomcar on 28th April 2018 for two days. I was alloted a swift car bearing no. MH43BG5587. The car had external damages which was shown on the checklist. When I started driving, I noticed that the bumper or mud flap was brushing against the rear tyre. The wheel balancing also wasn't in place as the car was swirling all over the place. It is a defective vehicle which Zoomcar is providing. When I complained to the customer service I was told to send images. The problem was occurring when the car is in motion. I was telling them to send someone to inspect the vehicle but they kept saying that they wanted images (foolish customer care executives). Moreover, they told me that they can't allot any other car and since images were not provided, they can't refund the booking amount. I am disappointed and disgusted with zoomcar response and attitude. They don't care for their customers. I won't use zoomcar ever and will tell all my friends not to use zoomcar. They have ruined my anniversary plans. Zoomcar is a rubbish organization and I hope they stop this attitude and provide good cars. I want my refund back as zoomcar is at fault and not me.

I had booked a zoomcar vehicle on 28th April 2018 for 2 days for my wedding anniversary. When I picked up the vehicle, there were few external damages to the vehicle but when I started driving the vehicle, I found out that the bumper was brushing against the rear wheel and making all kind of sounds. Moreover, the wheel balancing wasn't in place and the car was swirling all over the place. I contacted the customer care and they said that they wanted images. I kept telling them that the issue occurred when someone drives the vehicle and is not visible externally. They kept telling me to send images. I told them that I don't want to take a risk of driving a substandard vehicle, but they kept insisting on images (foolish customer care executives). I requested them to send someone to inspect the vehicle, but they said no. Further they tell me that no other vehicle can be allocated and they cannot process my refund in the absence of images. Generally, the pick up location is a zoomcar site but this one wasn't as it was a partner vehicle of A-1 Travels in Borivali East. I told them that you have ruined my anniversary plans. Forget the vehicle replacement, they don't have the courtesy to process refunds. I am sorry to say that this is disgusting and disappointing. I will never use zoomcar again.

I m sunil sathe i use zoomcar services. Booking for zoomcar car was done by me in pune city for which payment was done by me through net banking through my account. My registered mobile no on zoomcar is [protected].
After depositing vehicle at ur authorised site zoomcar was supposed to refund my rs.3985 in my original source of payment.
Till date i have not received my refund amount inspite of lot of mail correspondence with zoomcar
When i am dialling ur customer care no it is not connecting to your representative.
I am attaching my all mail with this complaint.

Plz to needful for me
Zoomcar booking id is jps62h9mr.

Hello ZoomCar,
I have been trying to call you guy but can't get through to a person to talk to.
This complaint is regarding a booking which was done by my brother with the registered mobile number [protected].
The people of zoom car vizag did not have any issues when we delivered the car safe and sound. They did their regular checks and we paid for the extra kms as well, they had to rush us off as they had to give the same car for another booking. We receive a call after a week stating there are charges accumulated for scratches on the car. We made sure there was no issues while returning the car and suddenly we had charges. My entire family has been using zoom for way too long in Hyderabad and Mumbai. We never faced issues like this.
Anyway, now we get a message stating if we font pay there'll be legal action.
Could you please give us a call and sort this out. Its not difficult for us to pay, we just want genuine service and want zoom to be transparent on their charges.
If ill have to pay you guys for the damages claimed which we arnt responsible for then a consumer complaint will be in place as well.

Thank you

We will be expecting a call back.

Please call us between 9:00 AM to 7:00 PM on preferably on [protected].

I had posted a complaint when the trip wasn't ending on 24th April (https://www.consumercomplaints.in/zoom-car-unable-to-end-the-trip-and-money-is-...⇄
After deducting 33rs in total, my trip for ended. I used the cycle for just 30 mins but an extra 30rs was deducted.
Please refund my money.
I'm attaching screenshots as a proof.

Cycle no: 100997
Mobile number: [protected]

I had rented the car from april 5th to april 8th from pune to mahableshwar. They had totally charged me rs. 6717 inr. The same was already settled.

The drop time was suppose to be 2 pm on 8th april. I reached by 3.30. They have charged additional 1400 inr, which i am ready to pay.

They have also charged the cleaning charge of 1000 inr. The car given to me wasn't clean. I had informed them of this. Still i don't mind paying the same.

They have charged damage fee for 500, claiming minor scratches in front bumper. I told them i have caused no such damage.

Further, they have charged me an inconvenience fee, which after further inquiry turned out to be for the "lost key". I ensured them, that the key was very much in the dashboard. They then said the key was damaged, hence the charge
The key provided was already damaged. It is a non remote operated key. For the same they have charged me 10, 000 inr. The key had just come out of the socket. It was still operational. I asked them, how can they charge 10, 000 inr for an old traditional key, which we get for 500 inr? They didn't reply to my query and sent me a notice. They even threatened to send they recovery agents to our house if the payment was not made.

I have no issue in paying for late fee and cleaning charges. I even don't mind paying for the minor scratch in bumper (500 inr). But 10, 000 inr for a normal old type key is not appropriate.

Requesting help

Yesterday evening, i've unlocked a damaged pedl cycle no:102557.. It's lever is broken already... But to lock it again and end the trip the lever got stucked..
I'm trying to reach out pedl customer care but no such help-line numbers or the customer support mails are present...
Meanwhile the pedl service started sending the messages saying that do you want to extend your trip... You have an outstanding balance... Do you want to end the trip...
Plz... Someone at pedl... End my trp

Beware! Zoom car india has got new strategy to loot customers. They have started tricking customers with false allegations of car damage and are collecting money.
Booking id – “jps62d6xo”
I booked a swift on april 22nd for 4 days and was due to be returned on april 25th.
When i arrived to get the car, i was asked by the fleet executive to make the video of 'car body' capturing all the dents which i did. Conveniently...

Yesterday at 3.56 pm i started ride from radha krishna hotel in rahatani. Then since 4.45 pm i am trying to end the trip. Now it's like i am trying to end the trip since last 12 hours. I am still being charged for it. Please help me to resolve this issue asap. I have sent more than 5 mails to pedl but there is no response from them. Moreover, there is no facility like live chat or call. It's so frustrating.

I took cycle 100810 on[protected] at 9:18am in mahendra world city, chennai and i used the cycle for 8 minutes and kept the cycle at pedal station. Then i locked my cycle and tried to end the trip. Irrespective of how many times i tried it is showing timed out. This happened to few more people in mcity. Now even after 12hrs also i'm not able to end the trip and getting messages to submit the cycle. I'm responsible only to pay the first half an hour amount and i'm not at all responsible for the afterward things and i won't pay the rest amount. Please resolve this issue as soon as possible

I hired a cycle on 23rd april 4:23pm from writi apartment cd-26, new town, kolkata. Cycle no is 100679. Contact no. [protected]. I have used the cycle for 2 hours only. I was unable to end my trip. After trying for 30 mins, i locked the cycle at the same pedl station and rushed to work. However the app kept charging me for one more day. Please note that i am not responsible for any amount beyond rs 12. My query is still not resolved. I got an sms from zoomcr asking me to return the cycle at a pedl sation by 9:23p. M that day. However i had already locked the cycle at active pedl station in the same writi apartment cd-26 from where i had started the trip.

This kind of deficieny in service is not expected. Requesting to please arrange for my trip refund as i'm not to be charged for more than rs 12.

My email - [protected]@gamil.com
Paytm linked number - [protected]
Cycle number - 100679
Date - 23rd april, 2018

I (Ajay) have unlocked cycle at 6.55 am in pimple saudagar, pune and used it exactly for 25 minutes with my cell alarm on. I kept cycle from where i unlocked it. I was able to lock it but when tried to unlock got error "timed out" an asked to press okay. Not able to end the trip. I tried to end the trip for almost 40 minutes but got same message. So took the screenshot and sent many mails to pedl customer care using support feature. But there is no response from customer care yet and now while again i tried to open zoom car apps, i got message that your trip is still on and then said do you want to end trip... I hit no but still it ended the trip and deducted 30 rs/ from paytm and saying 15 rs still pending to pay... So used cycle for 25 minutes i. E. 3 rs and now see charges of 45 rs. Wasted so much time since morning on this with lot of frustration and there is no response from customer care - this is not expected at all. Please support to close this and refund me all 45 rs/-. I would have been okay to deduct 3 s as used fo 25 min but with type of service you are providing an considering wastage of time, frustration as no response from customer care now question is why i should be paying due 3 rs - too.
Help me to close this asap

Hi,
I have been using your pedl services in hsr layout area bengaluru to commute to the nearest bus-stop. But each time i am faced with one or the other issue with your services. Today's being the worst of all. As usual i dropped your cycle at the right pedl stations (Aston service apartment, 27 main hsr). But unfortunately i could not end the trip. I was in hurry, so locked it and complained about this on your app. (Only to be surprised by a automatic reply). To be frank this happens every day - but eventually you would end the trip after an 10 to 15 minutes of wait time. But today it was at its worst, and to top you charged me 27 minutes for that.

Cycle number used:102648

His, team
This is subhash, i have hired your cycle no 102574, exactly at 7:22am on 25.04.2018. Wanted to end my triphone after 32 min. But not able end trip.
It was giving a message as "something went wrong try again" i tried several times.
The charges supposed to 6 rupees, but afierce 5hr 17 min. Received a message of payment of 30 rupees, and again showing 3 rupees pending.
Kindly look into to it and refund money and end the trip

'hi, i have parked and locked the bicycle at 7:42 am today.. At shivar garden, pimple saudagar stand.. But unable to end my trip. Paytm amount is also being deducted.. Can you please check and end the trip. Its been almost 4 hours ans trip ia still on, emailed customers care but no response.. Plz end it asap and return my money.. Cycle number is 102717..

Hello,
Subject - zoomcar pedl issue

Since last 4hrs. I am trying to end the trip. But it is not allowed to do so. I wrote 2 mails to zoom car but no responce.. Moreover customer care number is unreachable..
This is continue charging the money from my patytm wallet.
Pls do the needful to end my trip.
Cycle no - 101246
Mail id - [protected]@gmail.com
Mobile-[protected]

I hired a cycle a 7.13 a. M from savitri bai phule university, pune. Cycle no is 101342. Contact no. [protected]. I have used the cycle only for 50 mins. I am unable to end my trip. After trying for 50 min frantically, i locked the cycle at pedl station in the university and rushed to my office. However the app is still charging me. Please note that i am not responsible for any amount beyond rs 6. I had written an email to [protected]@zoomcar.com. My query is still not resolved. I got an sms from vk - zoomcr asking me to return the cycle at pedl satino by 12.13a. M. However i have already locked the cycle at active pedl station in savitri bai phule university, pune.

This kind of deficieny in service is not expected. Requesting to please arrange for my trip to be ended and not charge me above rs 6.

Hello Zoomcar Pedl team,

This is Hiranmoy Sarkar. Today 25/04/2018 I have booked a cycle at 7.21 AM for less than 1 hour.

After 50 minutes I was tring to : END My Trip but I was unable to end the trip.

Still it is showing as ongoing trip and pedl is charging money.

Please help and end my trip and refund the extra amount which you have charged because I was tring to end the trip after 50 minutes from booking.

Cycle Number: 100457
Name: Hiranmoy Sarkar
Booking Date and time: 25/04/2018 at 7.21 AM
Location: Shapoorji Panolji, sukhobristi, Newtown, Kolkata

Awaiting for your response

Thanks
Hiranmoy

Hello
I used a pedl cycle in the morning today from 8:36 and left it at pedl station raja mantri udyan pune after 43minutes. I am trying to end the trip since then. But the request is not going through. Cycle no. Is 103065. The trip meter is running with 3 rs. Half n hour since last 3 hours.
Please help in resolving this issue urgently. This is really annoying and totally unacceptable.

Hi team,

I booked a cycle 102799 stationed at my office location & used it for around 15 - 20 minutes, but unable to end trip stating parking is full and end trip at some other station, which also shows the same message. I am being charged for 2nd 30 minutes ride as well. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.

Cycle number 102799
Name - komal
Area - hsr layout