Zoomcar Complaints & Reviews

Hi

On 7th april 2018, i have taken zoomcar, mariti swift for drive for 23km only. After thr drive, i have kept car in the same condition what it was. But still i can see in my app, cleaning charges of rs 1000 has been charged and showing outstanding which is not at all acceptable. Nothing has been done inside the car as ot was for few hrs and the car was clean too.

So please reverse this cleaning amount.br...

This is in reference to the pedl cycle, i mistakenly unlocked a cycle with 103240 as its number and now i am unable to locate the cycle to end the trip. It is deducting the cost from my paytm wallet. Please help me with this and prompt action is appreciated. And also my paytm wallet does not have much money for it go on whole day. Kindly look into this matter and you can notify me on my email. I have raised complaint in mobile app and hyderabad/contactus...

Hello Team,

Date of the Incident: 06.04.2018
Cycle Number: 100175

I unlocked the cycle and started my ride and went to a nearby place and locked the cycle and sat for few minutes. Once again, I am trying to unlock the cycle through app. It is showing unlocked successfully, but it is not really unlocked in the cycle.

I am trying for the more than one hour, But no solution. Finally I tried...

I have taken a car from 7 am to 10 pm. with 225 kms free as per the policy and i have returned the car under same condition within the schedule time hence strongly say that i need not pay any extra charges.
My booking ID JPS62PLSM/28.03.18.

This is to inform you that as per knowledge there is no pending amount to be paid by me and also no excess usage(kms) utilized by me.

they a letter to my mail like...

Hello team,

Date of the incident: 06.04.2018
Cycle number: 102632

I have opened the app and unlock the cycle.in the app, it is showing your ride started. But the cycle did not unlocked itself. I am really shocked with this very strange behavior.

I really did not start my ride itself. The cycle still in the pedl station only and locked. But as per the app, ride is still going on and money...

Hello Team,

Date of the Incident: 06.04.2018
Cycle Number: 100175

I unlocked the cycle and started my ride and went to a nearby place and locked the cycle and sat for few minutes. Once again, I am trying to unlock the cycle through app. It is showing unlocked successfully, but it is not really unlocked in the cycle.

I am trying for the more than one hour, But no solution. Finally I tried...

I have booked hyundai i10 in chennai for 220KM for 11 hours. The back tyre got puncture near uthukottai due to some sharp iron particles on the road side. So I checked for the Spare tyre and it was there but there is no jack tools to remove and to fix the spare tyre. Since it was strike on that day there were no shops available but anyhow we have got jack tools from another people who came by car on that way. But we have not put the puncture...

Here are the details of th

Booking id e outstanding amount
1 JPS621K1F total amount 94608 outstanding rs 27291
INR 27291

i took zoom car. i told the collector that there is no damage.. he put damage charges on his own ... on my account. initially i had to pay 56000 somsething than after damage charges made on me forcebly when i check my app rnr

nd also collector didnt tell me of...

Hello team,

I facing a problem regarding ending trip.

Let me tell you the full story:-

On 5th april, 2018 evening around 5:35 p. M i tried to book a cycle. But after starting the trip, cycle did not unlocked. Then after trying sometime i ended the trip. And it has ended successfully.

Then i booked another cycle which was standing beside the first one and the same thing happened...

Hi,

It’s been more than 24 hours i am awaiting response from zoomcar, as per discussion day before.

I have been using zoomcar for very long and this kind of incident is highlt unacceptable.

I have dropped the car in best and same condition as i took it along with being in time. Using unlawful practices you as zoomcar have levied damage charges on me which i do not owe.

This...

Hello sir this is madan here booked one pedl in pune on 4 th of april, not able to end my trip. Pedl no is 101480. Please help me to do so. Till now zoomcar deducted 80 rs from my paytm wallet and still it is counting. So please stop that. I have booked pedl from coa main gate pedl station. While i went for starting the trip, pedl didn't unlocked. Still now it is in locked condition....

Hi team,

I took cycle near mahindra city chennai and have used it about 5 minutes.
While end my trip my cycle didn't locked manually and also through app (Problem with the cycle lock i guess). Tried it more than 5, 6 times it does not worked. After that i was dropped their and went off. I was keep trying to end my trip through zoom car app pedal cycle. It shows pop up that "lock your cycle manually" like that. Everyday...

The zoom car support center is the worst.
There is no call back system available and when you try calling them they just put you on hold for more than half hour and then disconnect the call.
Also i tried scheduling the one to one call and meet but there is no response.
I want to add my car in the zoom service but i am not able to connect them and any attempt to contact them is failing....

This is in reference to the pedl services just started in iit bhu varanasi. I mistakenly unlocked a cycle with 100253 as its number and now i am unable to locate the cycle to end the trip. It is deducting the cost from my paytm wallet. Please help me with this and prompt action is appreciated. And also my paytm wallet does not have much money for it go on whole day. Kindly look into this matter and you can notify me on my email....

Dear sir, last night i started a trip for pedl cycle 100913 from hostel 5 iit bombay, i parked the cycle at one place just to go to a washroom for 1 minute. When i came back the cycle was not there, somebody took it. I'm trying to end the trip since then but i'm unable to. Please end the trip. It has already cost me 15rs and the trip is still going on.
I have already mailed twice from the contact us menu but no response yet and there...

I use pedl cycle to commute to work place. These days its hard to find even a single cycle at all the 4 stations nearby parihar chowk, pune. After my office i take cycle and park it at one of the 4 stations.in the morning time i hardly see even a single cycle. Make sure about the availability of cycle when it is required. Do some research and distribute the cycle at every station or area accordingly. Place nearby parihar chowk, pune are crowded...

I would like to bring it your notice that the terrible experience i had with zoom car and going through mental trauma since 2 days.
I had booked a zoom for period of 4 days 02/04/2018 6.00 am to 05/04/2018 5.00pm and paid rs.6640/-

Yesterday un locked the at 6.30 am and shocked that there the fuel was very low - called up up to customer care and informed, than i stared the drive i went to for work at tumkur road and...

I had a flat tyre during my recent zoomcar scorpio booking. The tyre already had a very thin tread. The as per zoomcar policy i informed the zoomcar customer support immediately and proceeded change the tyre.

Since the 5 nuts were extremely tight to be removed by hand and the tools - spanners provided were not of the right size, i was unable to remove 4 nuts out of the 5. I found a mechanic shop nearby and the mechanic managed...

Today around unlocked
a wrong cycle no 102638. The cycle I was going to unlock was 101464. I had takenly entered the last number wrongly.

I had submitted a complaint in the app's help and support and it's been more than 2 hours but still no reply. I even used the customer helpline no but that was a recorded message which keep repeating
the same line again and again. Please help me end my trip asap....

During a trip i left my wallet inside the zoomcar and came to know about it later. As i went and asked the zoomcar mangalore office (From where we had rented the car) i was told that the sam vehicle (Red scorpio ka 51 aa 3153) had been taken to bangalore on the next day. I tried contacting customer care but there was no option available to talk to an executive.
Kindly help to find out my walet!
Wallet contains :
1. Sbi...