Zoomcar Complaints & Reviews

Mobile number linked [protected]
Cycle number 102740
Bangalore city

Kindly end the trip on this cycle. I have not been on trip for a single minute as the cycle never unlocked and the trip never ended so i have been unnecessarily being charged for the whole night, 28 rupees as of now. I have tried contacting all your customer care but disappointed by all services of yours. I am eagerly waiting for help because my...

Can someone please help me in ending the trip. I've not even took a one sec ride on the cycle, just unlocked by scanning the qr code, to experience for the first time. Worst experience ever, did not get unlocked and from then i've charged endlessly. Till now i've been charged 15rs and the cycle is still in my nearby pedal station. Tried reaching through help and support of zoomcar app through email support, but no help yet. Can someone get...

Hi,
This is Jayasree from Bangalore. Last month 27/02/2018 my friend had booked a zoom car for 28/02/2018 using my credit card. Amount got deducted but his licence got declined. He was told that money will be refunded within 15 days through the same card which was used to book.
Its been more than a month still i dint receive refund. When he contacted zoom car customer care he was told that they will mail him a link which will...

I booked car on 24 march 2018. I filled the fuel of 400rs. But i got refund of 328.

Observed that firstly zoom car is not providing car wiht full diesel/petrol tank.
If we fill up the fuel, they are not returning full amout of fuel.

They are cheating the people.
Note: i have got 300 km free but i used around 240k. Returned the car before 1 hour of estimated time....

Hii team
Yesterday my sister and me booked 2 pedl cycles. When we reached to our homes my pedl get locked and i end the trip but my sister is unable to end the trip and it showing that find nearby station. After sometime the cycle was not there. What should we do to search cycle and to end trip.
Plz let me know asap.
As pedl is not at our place even then the money is deducting from the account. Please resolve our problem...

I'm unable to end the trip. Whenever am ending the trip there is a pop up notification regarding nearby pdel station.
My friends have ended the same trip at the same location but am unable to do so.
Please look into these matter

Cycle no - 100927
Location - university of engineering and management, newtown, kolkata. Near rosedale...

Hi i do ride a pedl cycle today i wanted to go to shivaji nagar station from fc road i took the cycle but when searched about the pedl point near shivaji nagar to drop it... I noticed that it's far away from station and it was almost on a opposite side... No matter, i took the cycle there... Map displayed that i have reached the pedl station but there was no sign board nothing which could indicate that that's the pedl point... So plz resolve...

I have unlocked cycle 100028 instead of 100068. Please help to lock the cycle as i am unable to lock the cycle due to it not being near my location. I have complained on the app but it is not quite effective as 24 hours is too long to wait for the complaint to register and that would build up a huge bill at the rate of rs.1 per hour. I live in rajarhat, new town, kolkata, west bengal. I hope i will be charged minimally for a ride that i have...

Hi,

I have not uesd the cycle code no #101917. I have unlock it but it didn't happen... So it's there in the same place.. My trip not stopped still it's taking.. It's a technical issue.. Solve it asap... I didn't even ride the cycle and unlock also.. Your counting the hours and one more thing ur sending message to keep in pedl station.. I didn't take cycle... But ur taking money and asked to return it.

Do something...

Hi
I have tried to unlock cycle from hsr layout bangalore.. Trip started but cycle didn't get unlock.. My cycle number 102975 still trip is going on.. Its technical bug. Its fine.
But there is no proper customer support.. This is how u will support customers.. Such a irritating experience
I never expected like this.. Still i can't able to end trip but i didn't even take cycle also. This is how u are cheating people.....

For last 2 days i am mot able to unlock a single cycle. (Earlier i was able to umlock and start journey.)
I tried many cycles at many pedl points in pune. After scanning qr code its just coming 'ok' and nothing is happening. I tried to unlock using cycke number but in vain.

My mobile no is [protected] and fb account is [protected]@yahoo.com
Pls resolve the issue asap....

I booked a car on 17.13.2018 for 6 hours. After driving the car for maximum of 2 hours, the car broke down mid-way. We called for support which reached to us 2 hours later. The next morning when we called the customer care for refund since we didn't use the car for the assigned hours, they verified and informed that we will be charged a minimal amount and the rest will be returned. When we checked our profile on the same day, in the evening,...

I’d a very smooth ride on 22nd march 2018 and the tyre damage didn’t happen during my ride. I’ve been a very loyal and a regular customer with you but with this experience i have a strong feeling that i might stop using your service anymore. Moreover you have shared an image of a tyre holder by an individual person. How does that justify that it belongs to my car, it happened during my ride. Please let me know. Please share the image...

Hii.. I'm praveen from hyderabad. I tried to book to pedl cycle with number 100247 at andhra bank, prakashnagar, begumpet on 22nd march at evng around 6pm. After submitting details the ride started but the cycle was not unlocked. I tried till 7 pm to unlock it but it didn't. So i left nd tried to end the trip but the trip was not being ended. Without using the cycle already i paid 10rs. Still the ride is in progress nd showing an outstanding...

I booked a pedl cycle (Cycle no. : 102559) on 23rd march 2018 at 9:40 pm from the gachibowli police station area in gachibowli, hyderabad. The cycle didn't get unlocked on starting the trip and even after multiple tries to unlock the cycle via the app as well as manually.

Then, on trying to end the trip, it asks to lock the cycle. Hence, the trip is still ongoing and i am being charged money every 30 mins. I just got a message...

This was horrible experience. Booking id # jps621351. The ground person just asked me to see my dl and snatch it took it without my consent eithout even telling me he kept my dl under locker and said he will call me and give my dl back after verification its more than a week now and still he did not return.

Firstly due to the bike mistake, he hit the car my car was on halt, and bumper got damaged. Attached is the picture....

Hello, this is extremely urgent. I am using pedl service in mimple nilakh, pune. My cycle number is 102360.. I unclocked the cycle and my trip started since morning 6.59 pm. And the cycle wasn't unlocked. I tried ending the trip but i m unable to end the trip. Please end the trip from your end. This is really frustrating that there is online support or number. I sent multiple mails but got no response. At last after killing my one hour i...

Booked cycle no. 100606. I unlocked this cycle buy never able to start my trip. This cycle was unlocked some distance away, someone took that cycle and not able to locate and the trip. I immediately tried to contact customer care but issue not resolved and i not able to end my trip till now. The trip is still on going. Please help me to end my trip as soon as possible. This is very much frustrating as i am not able to end my trip. Pease make...

We had taken a zoomcar (Jps621b90) on 18th march 2018 7:00 pm from jp nagar 7th phase. The pickup location was scary and not didn't look like we could get a cab from there when we drop it back at 12:00 pm. So at around 8:48 pm we had called the customer care requesting if we could drop it somewhere in koramangala the customer care executive said we can but we would be charged a penalty of 2000, which we agreed to. He said it is not an issue...

I booked the car on so nd so date ...after returning the car on so and so date...after one day zoom car customer care called me and telling me stories that car has been damaged by me and car is unable to move...oil leakage bla bla stories and told me to pay 6000...if car was unable to move how did i drive and parked? If i dnt pay legal notice will be sent...Wow...lets see Zoom Car who will win over this...no matter what u do i will not pay...cos...