Zoomcar Complaints & Reviews

Today 16 APR 2018, I booked PEDL cycle number 101497 through zoomcar app.

After 33mins i.e. 6 RS I tried to end the Trip. But app couldn't end trip as request time out and could not connect to paytm.
My paytm is linked, used this many times before but not came across this issue.

I raised complaint on zoom car app, but no response yet.

It's been 2 hrs, and my ride is still active and zoomcar meter is still on. My paytm is already charged extra 6 RS. See attached snapshot.

I have parked the Cycle at its originally parked location and manually locked it. I believe through GPS tracking you can figure out.

There is no helpline number so it's impossible to talk to anyone.

I Request you to End trip for cycle no. 101497. Please return the extra amount.
Share a helpline number for PEDL. Respond to customer complaints on time.

Charged me for damages whereas there were no damages made to the car. The owner of the car has also verified the car with no damages - on what basis Zoom is charging me. I didn't even cross the speed limit above 80 KMPH as there was a restriction on the speed of the car.

I am quite frustrated as I used the customer care through the app and emailed on this issue but there has been no response till date - charging INR 6000 for no reason is not a good business.

And on top of all these why the hell zoom car has no dedicated customer care service to handle customer grievance, all other options are there like how to book a car, make payment and blah blah.

Dear team,

Today 15apr2017, i booked pedl cycle number 102170 thru zoomcar app.

This cycle got booked, but never got unlocked. After trying to unlock for 20mins i tried to end trip, app couldn't end trip as request time out.

I raised complaint on zoom car app, but no response yet.

It's been 5 hrs, and my ride is still active and zoomcar meter is still on. My paytm is already charged 30 inr. See attached snapshot.

Cycle is still at originally parked location. I believe thru gps tracking you can figure out if the cycle has moved an inch or not.

There is no helpline number so it's impossible to talk to anyone.

Request you to:
1. End trip for cycle no. 102170.
2. Ensure that i am not charged at all and all charged amount is reverted back.
3. Fix the lock of cycle.
4. Share a helpline number for pedl.
5. Respond to customer complaints on time.

Regards
Frustrated cycle enthusiast

Hi,

I unlocked a cycle near kokane chowk, pimple saudagar, pune. Cycle got unlocked but as i could not ride because front wheel was bent and hence cycle could not move. I had to cancel the ride but i got charged for the same.

Please have some mechanism to identify the break-down cycles so customer should be notified before booking.

Help me troubleshoot this issue.

Thanks

I had booked cycle no. 101029 from pedl.in and i ride it for about 45 min in the morning around 7 am. After that i parked it at the cycle station from where i started at around 8 am and tried to end trip. But unable to do so. I have raised three complaints till now and yet to get any resolution. This is my fourth complaint. I’m unable to now find the cycle as well. Whenever i’m trying to end my trip it just asks for open location and never ends the trip. This is very annoying and i’m being charged for this for about 6 hrs now which i’m not using at all. This is very ridiculous and unprofessional.

Hi,

This is in response for your reply for booking id : jps625ab1

Below is the link:
https://www.consumercomplaints.in/zoom-car-zoom-car-car-brokedown-25-mins-after-...⇄

1. I want a detailed report of the nature and cause of the damage.

2. Modified invoice does not include the fuel bill amount of rs 1, 000. Please update it.

Regarding point number 1, we have driven the car hardly for 20 - 25 mins (About 10kms) in the city limits and we did not see any reason for the car getting damaged.
Also, two zoom car executives came to the area of breakdown, performed a complete check of the car including the engine and both of them confirmed that there is a problem with the car starter.

An executive from zoom car called me up saying that there is an inter part damage and there is an oil leak resulting from that.
When there is an oil leak caused due to damage, ideally there should be oil seen at the breakdown site.
We were with the vehicle at the breakdown site for more than 2 hours and there was no oil leak seen at the breakdown site neither by us nor by the zoom executives who came for the inspection.

1. Please re-investigate the issue thoroughly and check for any mishaps/misuse from the side of zoom executives who towed the car/ at the vehicle shed, which the executives are trying to hide their mistakes by blaming the customer.

2. As zoom executive told me over the call that i would be getting an email consisting of the detailed damage description with the photos, i have not received any e-mail from zoom car yet. Please send me the detailed images or video (E-mail/upload here) of the damage explaining zoom's pov of the probable reason for the car getting damaged.

This trip has been a terrible experience for me and my friends and to top that, i am being blamed for damaging the car and charged for it.

Moreover, i am not able to contact zoom customer care over the telephone and there is no response from zoom car for my emails.
I find this platform very helpful as i am able to get quick response from zoom cars over here.

Please ensure quick and fair resolution of the issue.

I tried to unlock the cycle using zoom car pedl service but they have kept my rs 30 on hold as shown on paytm. It is unfair to hold 30 rs as the charges are meagre rs 3 per half an hour. Very poor service from zoom car. Please refund my money as soon as possible. My contact information for zoom car is [protected]. Hope the issue gets resolved fast.

I have by mistake unlocked the wrong cycle. I was trying to unlock the pedal cycle 103299 but by mistake i have unlocked 103209. Now i don't know the location of the cycle hence i can not lock the cycle from here and hence i can not end the trip. I am mot using cycle and still the messages are commin on my mobile that submit your cycle at pedal statin and end thetrip. I have already sent the email that i have unlocked wrong cycle. Please look into this issue.. Thanking in advance...

I made a booking for a maruthi swift from 13/04/2018 9:00 am to 13/04/2018 8:00 pm. The trip ended soon and i closed the booking around 5:00 pm. I had payed 5000 as refundable deposit at the time of booking which i had to receive once the booking is closed. But it has been more than 24 hours and still i have not been updated regarding the refund process. I have been trying to contact zoomcar but i couldnt speak to persons but only automated voices. Help me resolve this problem.

On 12th april, i had picked a pedl cycle from aloma county in aundh at 8.09 pm and subsequently dropped it off at another pedl station at sai heritage, aundh at 8.16 pm and received a message saying my trip has ended.

However from 1am in the night i am getting messages that the cycle is still open, the app also keeps showing me the ride is on and keeps charging me.

I registered a complaint with pedl but they are still to get back to me. I need help with ending the ride in the app since its over 13hours since i ended it now, and also i should not be charged for it since i have already deposited the cycle at a pedl station.

Hi,
I booked a car with zoomcar hyderabad. Booking id: jps62s2pg. Date : 09th april2018. Car no. Ts07uc9462. The booking was from 10pm to 2pm and upto 20km (If not wrong) was free. But i drove for 1 extra km for which i was ready to pay rs.12/- (As was the deal, like for every extra km, 12rs/km). But the next morning i got a call from the zoomcar and they said i damaged the windshield and i was charged 7012/-. I am 200% sure that there was not even a single scratch while it was under my jurisdiction.

Now comes the faulty process of zoomcar. They let the car to be dropped at one open space. No manual checking while the car is dropped. What if somebody else comes and damages the car, whatever it be incidentally or accidentally. Am i responsible for that? Do they have cc tv camera in their drop location. If yes i need the entire footage of that night.

Please bring me some justice. It's really a kind of extortion by zoomcar. It's just a very rude way of allegedly charging the poor customer and that too without any proper evidence for it.

People who read this post please be careful before using zoomcar. It just extorts you. All things are automated and in between all these you can allegedly be trapped like anything.

This is regarding booking id: jps625ab1.

I have made a booking with zoom car for trip on[protected]:30am to[protected]:30pm for 225kms.

We started from the pickup location at 8:45 am and headed towards kormangala which is about 10kms from the pickup point.
Initially, when we started the trip from the pick up location, the noise of the engine was comparatively loud for which, we stopped at hal signal and examined the car. We could not find anything suspicious from the inspection and we decided to continue on our journey as we were already late to our destination.

We refuelled the car for rs 1, 000 worth of fuel at indian oil pump at kormangala at 9:07 am which can be seen in the receipt attached.

At around 9:15, at kormangala 6th block, the car stopped when we slowed down due to traffic and it failed to start again. Hardly, we drove the vehicle for 25 mins within the city and there was a breakdown.

We pushed the car aside, parked it and called up zoom breakdown assistance at 9:22am.

Kormangala zoom car parking lot was hardly 600m away from the breakdown spot and we waited for more than 2 hours for the executive from zoom car to turn up and carry a detailed inspection of the car.
He did a complete check and told us that there is a problem with the starter and the car needs to be towed.
After 1 hour, about 12:23pm another executive came, inspected the car and collected the keys from us, and the zoom executive over call has told us that we can leave the place and the complete refund for the trip including the fuel bills would be initiated in 3 to 5 days.

On april 10th, i received a call from the zoom customer service stating that there are damages to the car caused by negligent driving and i am liable to pay rs 10, 000 by end of the day, which if i failed to pay, would attract a daily interest of 18%.
I completely defended my point saying that there was nothing averse which happened and there were no damages due to my driving. Car is driven in the city limits from hal to kormangala which is a clear route.
Despite repeated denial of any damage been done to the car during the time it was under my usage, i was harassed saying that the damage was caused by me.
Customer representative told me that there are damages caused due to negligent driving and the images related to the broken internal parts and oil leak would be sent to me after the call, which i have not received till date.

There is no such incident happened, no oil leak was found in and around the breakdown site and also no damage to the car is reported by the person who inspected it when we handed over the keys on april 07, 2018 at 12:25 pm.

I was in utter shock and disbelief as we have not run into anything odd from the time we have taken the car and the route we travelled was also smooth. We did not face any averse situation during our journey.

I sent an e-mail on apr 10th, 2018 to the zoom car support detailing everything that has happened along with the timelines to prove that there is no damage from my end. There was no reply from zoom car as
Till today, i have not received any mail reply from the support team. Tried to call the zoom customer service which always gets disconnected after pressing the "speak to representative" option.

Today i. E on april 12th, 2018, i am shocked to see the outstanding amount was changed from rs 10, 000 which was seen on april 11th, as can be seen in the snapshot is changed to a whopping rs 57, 680 saying that a late fee is levied on my booking for late return.

The car already had an existing problem due to which the breakdown happened and i am no way responsible for it. Request to cancel all the charges and refund my booking amount along with the fuel receipt of rs 1, 000.

My Cycle ID 101419.
Unable to end my trip for after using it for only 30 mins. I parked the cycle at 2:24 pm and tried to end the trip it failed. But after couple of try I showed me trip was ended.

But after that Now I can see in my app it's still going on and It will cost me 30 INR. Please end the trip for me. And also make sure I won't get charged extra for some technical issue of your app.

Could you please assist in ending the trip. Kindly have look on issue and help resolving.

So i booked a pedl bicycle in newtown kolkata. But i was unable to either unlock the bicycle or end the trip. So i emailed them thrice through their app zoomcar. I didn't get any response. Now i've received warning messages to return the bicycle which i couldn't even unlock. I've been charged incorrectly before but there's no way to contact them immediately or efficiently to inform them of the issue or get any suggestion except few pre-written things on their website or app. 18 rupees is a big amount when you've been charged for nothing, i want my money back. And if possible pls provide a better customer service. Do not let suffer your every customer just because a few have done damage. I hope my issue will be resolved.

I was refunded from zoom car, because the car wasn't starting, this was on 14th Feb. I still don't have the money credited to my account and when I write to customer care, they provide some scripted response, which no where answers my question.
I tried calling customer care and spent hours together there's absolutely no option to speak to a human on phone.
I raised a ticket again, to ask for the transction number and its been three days and absolutely no response.

Its been like 2 months and still no one is there to understand the problem. All I want is the transaction details

Yesterday at night on 09/04/18 at night around 10 i tried one cycle no102337 by zoomcar application but cycle lock was not open so i end my trip but it didn't but the money was cut today i get the message from your company that 60 rs was pending i am sorry i hadn't use the cycle why should i pay don't give me my money at least don't harass any more already i upload this dirty experience on facebook and giving it to papers i hope u will help me out we don't want such kind of services which is harassing the common people a

I had made a booking of an hyundai i20 car, booking id: jps62529v.

I was informed that the portion below the door was damaged, and was asked to pay a penalty of rs 2000.

Please note the following,

1. There was no one representing zoom car in the premises, if i had raised a new damage the app didn't allow me to take car. Hence i marked as the car was in the same condition as pre-populated in the app, in that input too the said part was already damaged, as far as i can remember.

2. Additionally the area where we have to pick the car is a basement where there is insufficient lighting (Hotel ibis basement parking), this makes it all the more difficult to spot an existing damage.

Please look into the same for immediate resolution.

Regards,
Rakesh

Tried to take a pedl trip on april 9, 2018 at 6.18 pm for bicycle no 102732. However, the bicycle did not unlock and the trip started. Since then i am not able to end the trip also. The amount charged is continuously increasing. I tried to end the trip but it couldn't end. The cycle is still parked at the pedl cycle station.

I have tried to make complaints through their app. But there is no way where we can track our complaints. This is strictly unfair for the consumer it just says, someone will get back to you, which never happens!!. Pedl service is extremely horrible and torturing. They don't have any customer support number as well. I faced some other breakdown issues for previous two rides. I want the entire money refund.

Hello team,

I was a regular and satisfied customer of zoomcar until my last 3 bookings which have been a nightmare for me. I never expected such a service from zoomcar. From the time zoomcar have started their zap program it has been tough for most of the consumers as the car in this case is parked at the private premises of the car owner who is running his business with
Zoomcar.

A similar incident happened with me on 29th march2018 for my booking id jps62pv9v.

When i went to the property of owner to find my car in the parking no one was there to check the condition of the car. I saw the car had several dents and reported to zoomcar on their suppot number. I was asked to take a video for the same and report the damages in the application. I did the same before availing my booking and saw most of the dents we’re already reported in the app except one. I additionally reported the dent on the app and went ahead with my booking after taking the video of entire car.

Post completion of my booking i got a message immediately that a sum of 19600 has been charged to me for
1. Lost of rc
2. Cleaning fee
3. Vehicle damage fee

I immediately raised a ticket with zoomcar and they responded me on the same by 2nd april stating that the charges for rc and cleaning were not valid and they have removed the same and only vehicle damage needs to be paid for amount of 7000. This is the fraudulent charge they apply to get money from customer without verification.

Since then i have sent series of mail stating that i have not done any damage and that i have reported all the damages before start of my trip. I had asked them to share the pictures of damage and when they shared it was exactly the same which i had taken in the video. I went to their local office last saturday7th april to take it legally however they told that this is zap program case and will be looked into by bangalore support team. They asked me to share the video to [protected]@zoomcar.com. Ihave shared them the video via mail however i am still to get any response on it since past 3 days.

They have sent me a legal notice to pay the outstanding and i am more than willing to challenge this in court as i have the evidence against them to which they dont seem to respond. I am writing this to you to help me take this legally as they dont seem to respond.

Regards,
Md jawed ali
[protected]

Hi Team,
Me and my wife took 2 PEDL cycles from a stop in Newtown, Kolkata. For bith the cycles trip started and cycle was not unlocked. It was kept on billing for 90 mints and cost 9 rupees each. I have sent 3 emails for the same and no reply from customer care.
Please, look at the issue and revert the amount back to the linked paytm accounts.
Cycle no - 100094 and 101838