Zoomcar Complaints & Reviews

Hi my name is dr. Georly george from bangalore, on 20-4-18 around 10.00 pm there was accident happened in front of iim - bannerghatta road bangalore. Zoom car number ka 51 d 8101.
The car hits on my bike and ran. Me and my wife got injured and we have taken the first aid treatment. Also some damages happened to my yamaha fz bike also. Today i have been checked with the service center and they told there is some bending on forks, shock absorbers and handle rods. Also crash guard has been totally damaged. For correcting fork and handle bending itself cost 2000. And for crash guard it's 1000, so kindly provide the contact numbers of the guy who drives the car on that time. For any other clarification i'm having the photos of the guy and the incident from the spot.

Hello team,

I booked cycle at ideal colony. Cycle number 101635. But cycle didnt unlock, so i end the trip in 2mins. 3 rs deducted from my paytm account.

Again in 2 mins i booked a cycle 101370 stationed at ideal colony, kothrud & used it for around 20 minutes, but unable to end trip stating parking is full and end trip at some other station, which also shows the same message. I locked the cycle manually, now its not allowing me to unlock the cycle. I am being charged for 2hr 38 minutes ride and its still debiting the money from my account.

I tried for almost 2hours 30mins waiting there (Which itself is so disgusting and pathetic)!! I couldn't even move the bicycle a single bit and still being charged. And i am getting charged as my writing this. I have send query 3 times on zoom customer care, still there no response from customer care end. It's so pathetic to see these kind of behaviour from a reputed brand. I request you to have a look into this issue and resolve it at the earliest.

Cycle number 101370
Name - aniket kulkarni
Area - ideal colony, kothrud, pune

Regards,
Aniket kulkarni

Dear zoomcar team,

This is with regard to your "legal notice" that you have sent me today. I would like to share my feedback and few suggestions after my first time on 08/04/2018, booking id: jps62sohj (And definitely the last one) experience with zoomcar service.

1. According to my understanding zoomcar is an app that provides self driven cars on rent to those who seeks for it. So basically it is a paid customer service that you are providing.in my opinion, customer service means maintaining a good customer relationship and being amiable and polite to them. So irrespective of the fact that a customer has done some damage to your property, a service provider like you should know what kind of approach you should take to deal with your customers. So zoomcar has a unique way of conveying their demands:

Please note that failure to make payment of the due amount will render you liable to civil proceedings and the company would be entitled to recover the due amount by attachment of your property (Movable/immovable) or otherwise further, willfully declining or making delay to pay the above said outstanding amount could also subject you to criminal proceedings.

We therefore request you to make payment of the aforementioned outstanding amount of ₹4444 within 5 days of this mail, failing which we shall be constrained to initiate against you civil and criminal legal proceedings as are warranted by law for recovery of the due amount.

Let me tell you this is certainly not the way to treat people. Is this the way you threaten your customers? You are portraying your customers as criminals. And can you explain what do mean by the statement "company would be entitled to recover the due amount by attachment of your property (Movable/immovable) or otherwise"? I have been sent back to back mails, messages since i have taken the ride. Is this the way your company does business? Please note that there are several other apps and service providers as well and there are many more to come. I don't know how many customers your company serves but definitely owing to your approach i assume there are not many and it is going to go further down in coming days. I am not sure who runs/owns this particular company and what morals/principles that the employees follow over there.

2. You have charged 4444 inr extra for this ride, because according to you i have inculcated damages to the car (As written in the app). Can you kindly elaborate what are the damage (S) you are exactly talking about? Is there any proof of the fact that i have damaged your car? Because, according to me i have returned the car safely and securely at the given drop location. On what basis are you charging this exorbitant outstanding amount? If your company is really concerned about the safety of its property then it should keep a representative who will do a thorough check pre and post the rides. It is a fraud that you are doing with your customers and i am sure that one who has availed your service once has done it for the first and the last time. Please stop doing this scam with people and do not threaten/chase people like this. Based on your assumption you cannot charge anything you wish. Did your team even try to reach me asking my statement about the so called damage?

3. I have noticed that in the app the amount is mentioned as "vehicle damage fee" and in mail you are mentioning that amount as "the car has been used in excess of the paid rental amount". Please decide and come to any one conclusion because i see you do not have any clear picture about how you are going to squeeze money from the customer. This proves that you have just given a random number without any concrete reasons behind it.

4. I don't know how many people you have harassed like this. I would certainly circulate this scam in different social media sites and report the same to whoever i know. I didn't have a worse customer experience than this and i would make sure to put a strong negative feedback for your company that how you people threaten your customers and make them feel insecure.

We booked a zoomcar on 14th of April 8AM from forum mall 5th floor parking zoomcar pickup point, kolkata. We checked everything and went on for our journey.
On returning the car on Sunday 15th April at around 5:30pm, they told me that the stepney is damaged. But strangely we didnt even use the stepney tyre that it would get damaged.
It felt like a setup. As as soon as we arrived they asked about stepney instead of checking car body or papers etc.
After that they said they would charge extra money saying there is tyre damage I went with them to the nearest petrol pump to check the tyre. The petrol pump workers told us its a puncture. But the zoomcar assistant didnt listen and told me this will be charged and i have to pay.
I told him that this is wrong as we havent even used the spare tyre. He told me that it will be on them if i dont pay. I said that if we havent even used the tyre then theres no question of damage. Maybe they have missed inspection on the previous return and putting this on the next customer.
He told me that i should have checked the tire before leaving. I told them i checked the tyre, but there is no person on earth who can see and touch a tyre and say its damaged or not. And spare tyres are never opened and checked while pickup. After hearing this he was silent and the other personnel pretended that he was on call. They left after giving air to the damaged tyre and putting it in the car.
I feel we have been scammed. It is disheartening that i was scammed like this.

I was charged extra 3000 rupees for a thing which was not done by us.
I want my money to be refunded, and want zoomcar personnels to be closely governed from future. This is absolute injustice.

I tried renting cycle yesterday, but due to faulty lock even though trip was shown as started, l could ride as cycle was not unlocked. I tried ending & starting trip in an attempt to unlock, but it didn't work. In process 5 times Rs. 3 was cut without utilizing services. Please help to refund money for un-utilized services.

Also, please help to understand customer care number for PEDL Pune.

I am receiving emails and messages for my booking jps625e6x which i completed and surrendered before time by making an advance payment by card at the time of termination of the car at the point i did all formalities and nothing wrong was said by zoom car. After 2 days they started sending me msgs and emails and now also sending me legal notices and harassing me and asking about damage charges which i have not done.

Plz give me justice and save 100 s of others who are threatened by zoom car.

Dont book car from zoom cars.

Hello Sir,
i tried to make a booking for a Maruti Swift (Red Color) Pick up from Coimbatore Airport from 24.04.2018 7 A.M to 24.04.2018 9 P.M @ Rs.1330 for 140 kilometers free. The total charges were Rs.6330 (Rs.1330 + Rs.5000 as Security Deposit). The mode of Payment was through Net Banking through Indian Overseas Bank. The Payment Process was successful, the amount was debited from my Account. I have attached the Screenshots of my account statement with the narration for the transaction. But It was stated as "Payment Failure" when I was reverted back to Zoomcar page. Kindly look into the issue and let me know when the refund would be processed.

I have already written a mail, from the Help&Support section, in the Zoom car App.

Dear zoom car team,

Regarding: cycle no. 101957
Area: durga coffee shop, kothrud, pune

Used pedl bike on 16 april 2018 from 7:32pm to 9:11pm.
I was charged rs. 12 when i attempted to end trip and balance got deducted.
But app is still showing that trip is not ended and i am being charged for usage.
I tried ending my trip but even after trying for 15-20mins i was unable to end the trip in app.
But my ride from app is not ending even after i have locked the bike at proper station and the trip fare is deducted from paytm account.
The outstanding amount for the ride is increasing for almost 12 hrs now.
The cycle is also missing from where it was parked before on the pedl stand and hence i am unable to trace it.
Require genuine and urgent help. Please support as i have already raised multiple mails for which i have not received any response.

Cycle no - 102827
Location-pune
I had booked cycle no. 102827 from pedl.in and i ride it for about 1 hr in the evening around 7:30pm. After that i parked it at the cycle station from where i started at around 8:30 pm and tried to end trip. But unable to do so. I have raised three complaints through mail till now and yet to get any resolution. I’m unable to now find the cycle as well. Whenever i’m trying to end my trip it just asks for open location and never ends the trip. This is very annoying and i’m being charged for this for about 12 hrs now which i’m not using at all. This is very ridiculous and unprofessional i tried to stop the trip after using it for 1 hr but it's been 12 hrs approximately. My due balance is showing 69 rs and still increasing
Have tried all the steps but no resolution
Pls help to end the trip

Dear zoom car team,

I had booked a pedl cycle from pedl stand opp. Durga coffee shop kothrud, pune at 7:32pm on 16 april.
Cycle no. 101957
I used the bike for 1hr 40mins and brought it back to the same pedl stand.
I tried ending my trip but even after trying for 15-20mins i was unable to end the trip in app. Alternately i got debited for rs.12 which was rightful fare for my usage.
But my ride from app is not ending even after i have locked the bike at proper station and the trip fare is deducted from paytm account.
The outstanding amount for the ride is increasing for almost 7 hours now.
Please see into this matter at earliest.

On monday evening i had used a pedl bicycle and after using it for 20 minutes i parked it at a pedl station. Since then i am trying to end the trip but the trip is not ending and i am getting charged more money. It has been five hours. When i try to end the trip it says "could not connect to paytm wallet". When in fact it is connected to paytm wallet. I have sent several emails to customer care. But there has been no response. There is no number where i can contact. Please end my pedl trip. Now i am getting messages that i should end my trip or i will have to pay outstanding amount. There is no way to contact these guys. Please help.

I am student of IIT Bombay, i used pedl bicycle on 16th April evening and till now i am unable to end the trip. its very irritating. money from my paytm wallet is continuously getting deducted. its showing "timed out"

and also trying to contact on helpline no. but unable to connect with them...

bicycle number- 100570
date of incident. 16/04/2018

complainant-
Pramod

i request you to please end my trip and refund my money as soon as possible.

Today 16 APR 2018, I booked PEDL cycle number 101497 through zoomcar app.

After 33mins i.e. 6 RS I tried to end the Trip. But app couldn't end trip as request time out and could not connect to paytm.
My paytm is linked, used this many times before but not came across this issue.

I raised complaint on zoom car app, but no response yet.

It's been 2 hrs, and my ride is still active and zoomcar meter is still on. My paytm is already charged extra 6 RS. See attached snapshot.

I have parked the Cycle at its originally parked location and manually locked it. I believe through GPS tracking you can figure out.

There is no helpline number so it's impossible to talk to anyone.

I Request you to End trip for cycle no. 101497. Please return the extra amount.
Share a helpline number for PEDL. Respond to customer complaints on time.

Charged me for damages whereas there were no damages made to the car. The owner of the car has also verified the car with no damages - on what basis Zoom is charging me. I didn't even cross the speed limit above 80 KMPH as there was a restriction on the speed of the car.

I am quite frustrated as I used the customer care through the app and emailed on this issue but there has been no response till date - charging INR 6000 for no reason is not a good business.

And on top of all these why the hell zoom car has no dedicated customer care service to handle customer grievance, all other options are there like how to book a car, make payment and blah blah.

Dear team,

Today 15apr2017, i booked pedl cycle number 102170 thru zoomcar app.

This cycle got booked, but never got unlocked. After trying to unlock for 20mins i tried to end trip, app couldn't end trip as request time out.

I raised complaint on zoom car app, but no response yet.

It's been 5 hrs, and my ride is still active and zoomcar meter is still on. My paytm is already charged 30 inr. See attached snapshot.

Cycle is still at originally parked location. I believe thru gps tracking you can figure out if the cycle has moved an inch or not.

There is no helpline number so it's impossible to talk to anyone.

Request you to:
1. End trip for cycle no. 102170.
2. Ensure that i am not charged at all and all charged amount is reverted back.
3. Fix the lock of cycle.
4. Share a helpline number for pedl.
5. Respond to customer complaints on time.

Regards
Frustrated cycle enthusiast

Hi,

I unlocked a cycle near kokane chowk, pimple saudagar, pune. Cycle got unlocked but as i could not ride because front wheel was bent and hence cycle could not move. I had to cancel the ride but i got charged for the same.

Please have some mechanism to identify the break-down cycles so customer should be notified before booking.

Help me troubleshoot this issue.

Thanks

I had booked cycle no. 101029 from pedl.in and i ride it for about 45 min in the morning around 7 am. After that i parked it at the cycle station from where i started at around 8 am and tried to end trip. But unable to do so. I have raised three complaints till now and yet to get any resolution. This is my fourth complaint. I’m unable to now find the cycle as well. Whenever i’m trying to end my trip it just asks for open location and never ends the trip. This is very annoying and i’m being charged for this for about 6 hrs now which i’m not using at all. This is very ridiculous and unprofessional.

Hi,

This is in response for your reply for booking id : jps625ab1

Below is the link:
https://www.consumercomplaints.in/zoom-car-zoom-car-car-brokedown-25-mins-after-...⇄

1. I want a detailed report of the nature and cause of the damage.

2. Modified invoice does not include the fuel bill amount of rs 1, 000. Please update it.

Regarding point number 1, we have driven the car hardly for 20 - 25 mins (About 10kms) in the city limits and we did not see any reason for the car getting damaged.
Also, two zoom car executives came to the area of breakdown, performed a complete check of the car including the engine and both of them confirmed that there is a problem with the car starter.

An executive from zoom car called me up saying that there is an inter part damage and there is an oil leak resulting from that.
When there is an oil leak caused due to damage, ideally there should be oil seen at the breakdown site.
We were with the vehicle at the breakdown site for more than 2 hours and there was no oil leak seen at the breakdown site neither by us nor by the zoom executives who came for the inspection.

1. Please re-investigate the issue thoroughly and check for any mishaps/misuse from the side of zoom executives who towed the car/ at the vehicle shed, which the executives are trying to hide their mistakes by blaming the customer.

2. As zoom executive told me over the call that i would be getting an email consisting of the detailed damage description with the photos, i have not received any e-mail from zoom car yet. Please send me the detailed images or video (E-mail/upload here) of the damage explaining zoom's pov of the probable reason for the car getting damaged.

This trip has been a terrible experience for me and my friends and to top that, i am being blamed for damaging the car and charged for it.

Moreover, i am not able to contact zoom customer care over the telephone and there is no response from zoom car for my emails.
I find this platform very helpful as i am able to get quick response from zoom cars over here.

Please ensure quick and fair resolution of the issue.

I tried to unlock the cycle using zoom car pedl service but they have kept my rs 30 on hold as shown on paytm. It is unfair to hold 30 rs as the charges are meagre rs 3 per half an hour. Very poor service from zoom car. Please refund my money as soon as possible. My contact information for zoom car is [protected]. Hope the issue gets resolved fast.

I have by mistake unlocked the wrong cycle. I was trying to unlock the pedal cycle 103299 but by mistake i have unlocked 103209. Now i don't know the location of the cycle hence i can not lock the cycle from here and hence i can not end the trip. I am mot using cycle and still the messages are commin on my mobile that submit your cycle at pedal statin and end thetrip. I have already sent the email that i have unlocked wrong cycle. Please look into this issue.. Thanking in advance...