Zoomcar Complaints & Reviews

I would like to bring it your notice that the terrible experience i had with zoom car and going through mental trauma since 2 days.
I had booked a zoom for period of 4 days 02/04/2018 6.00 am to 05/04/2018 5.00pm and paid rs.6640/-

Yesterday un locked the at 6.30 am and shocked that there the fuel was very low - called up up to customer care and informed, than i stared the drive i went to for work at tumkur road and after my meetings en route to city i started the car and ac was not working, i immediately again called customer care and informed the same and later i explained the representative called abu, as he advised check with local mechanic and get it repaired and produced the bill, one mechanic checked and told me that it is new car and we dont want to do anything you please take it service center.

Again i called customer care and informed the same. Way back to my home there was heavy rain, you imagine the situation how one can drive the car in rain, and during the summer.

I called up customer care in the night and explained that guide me what to do.

He advised me we will arrange the replacement car and you please drop this where it was picked up.

Today morning i drooped the car and ended and the car owner was also present at the venue and explained him about the car condition, he spoke to one of your representative and transferred to phone to me, your representative told me to wait sir i will come, the gentlemen came andtold me that i will take the car to nearest service station and come in 30 min, i told him i will complete my work at tax office and he also took my number and went.

I waited for his call up to 1.00pm and about 100 times i tried reaching customer care and the gentlemen who told me to wait also did not come call me.

Than i went to metro ford service center at inquired and came to know the he took back the car and he will bring it some other day.

Today all my schedule meetings went for toss and i have taken for ride from my clients for not attending the scheduled meeting, for this entire inconvenience caused by zoomcar.

I have paid rs.6640/- + rs.2000/- fuel i have put and driven about 122 kms since yesterday morning to today 10.51 am.

Highly disappointed with the service and decided to go to consumer court and media about this in inconvenience caused by zoomcar. I have suffered lot of metal trauma and lost my peace of mind.

Regards,
Sanjeev kittur
[protected]

I had a flat tyre during my recent zoomcar scorpio booking. The tyre already had a very thin tread. The as per zoomcar policy i informed the zoomcar customer support immediately and proceeded change the tyre.

Since the 5 nuts were extremely tight to be removed by hand and the tools - spanners provided were not of the right size, i was unable to remove 4 nuts out of the 5. I found a mechanic shop nearby and the mechanic managed to remove four nuts. The 5th nut was not easy to be removed.

The customer support lady after referring to their technicians asked me not to worry and to "go ahead and cut the nut and proceed with the repair”. When asked about the damage charges, she ignored the query.
(Please note - not a single confirmation copy of complaint was mailed regarding the complaint i had given)
Later, when i completed the trip and returned the car on[protected] well within the time, i performed the usual checklist and dropped the car

[protected], 9:09am: i was sent a receipt through mail and sms saying there are no damage charges and there are no outstanding payments.
After more than a day (39hours+),

[protected]:02am: i am sent an email saying i have an outstanding payment of rs.5000/- to be paid.
Perplexed, i immediately sent an enquiry through zoom car site regarding the same.
I also called the customer-care and filed a fresh complaint and the executive asked me to wait for 24 hours for further calls.
Again notice: no mails sent regarding the complaint, no follow-up complaint number.

[protected] i got a call asking for details and since i told them that i had already asked for a clarity regarding my issue, they said the issue will be escalated. No written mails again.

[protected] afternoon: i get a call from a lady executive saying that i have to pay the outstanding amount or face legal proceedings! And she also tells me that if i do not pay be the end of the day, there will be 18% penalty charges from tomorrow and further legal actions will be initiated.

None of this was warned to me over a mail nor the app or sms. Being worried, i asked her what is the charges for exactly? Is it the tyre, the rim or so and why is there not a single email regarding any of the resolutions of my complaint? And why is there no complaint numbers sent to me as a copy?
She told me that she will send the same soon, and i finally get an email along with complaint number saying" during the drop off time we found that the tyre is damaged so, we have charged", which actually is not the case! The booking was successfully closed and later opened again!
Why does zoomcar close a booking saying no payments to be paid but later open it again? Also why is there no mails sent at all when there is a complaint registered?

Finally, since there was a complaint that was already registered regarding the flat tyre during the ordeal, why hasn't the executives not checked the car when i delivered the car back to the drop off location? Any damage would usually be notified before closing the booking and sending me a receipt.

(Has any o[censored]s every paid again after a day or more for any service after the service related payment is cleared and completion receipt was received?)

Also, if there are any charges for late payment of damage charges, why did i not get a mail or an sms confirming the same. While i am asking only for details of the damage/the cost breakup of the damage, i get a call trying to force me to pay with warning words saying further legal actions will be taken if it is not paid" and so on! When i ask for policies regarding late payments, i further get warnings saying “we will not call you again from this department, this is the escalated resolution, please pay to avoid legal actions”

Why am i kept in the dark and no cost breakup is sent to me when i am asked for damage charges?

Finally, what is a damage charge of rs.5000/- for a puncture in a tyre? That is clearly a huge cost for puncture reseal (The cut was too small for a tyre replace)!

I have been a consistent user of zoomcar and believe that zoomcar understands my problem and the mistake from the firm’s side. This amount seems to be too huge and the method followed to impose and collect the damage charge is felt unprofessional. The customer care is pathetic with nobody knowing what exactly the damage charge is imposed for too.

Moreover, when i was ready to pay for the damage charges, it was negligence from zoomcar side to identify the damage immediately and impose charges. How is it that the damage charges are applied after two days and that too so huge?

With so many discrepency in handling the case, how does zoomcar expect me to pay for the damage?

Today around unlocked
a wrong cycle no 102638. The cycle I was going to unlock was 101464. I had takenly entered the last number wrongly.

I had submitted a complaint in the app's help and support and it's been more than 2 hours but still no reply. I even used the customer helpline no but that was a recorded message which keep repeating
the same line again and again. Please help me end my trip asap.

During a trip i left my wallet inside the zoomcar and came to know about it later. As i went and asked the zoomcar mangalore office (From where we had rented the car) i was told that the sam vehicle (Red scorpio ka 51 aa 3153) had been taken to bangalore on the next day. I tried contacting customer care but there was no option available to talk to an executive.
Kindly help to find out my walet!
Wallet contains :
1. Sbi atm card
2. Original drivers license
3. A few passport size photos
4. There was no money in the wallet

Yesterday around 10:00 at night i unlocked
A wrong cycle no 101454. The cycle i was going to unlock was 101464. I had takenly entered the last number wrongly.

I had submitted a complaint in the app's help and support and it's been more than 12 hours but still no reply. I even used the customer helpline no but that was a recorded message which keep repeating
The same line again and again. Please help me end my trip asap.

Thank u.

I rented cycle no 102279 to a boy for riding. He was begging for just half an hour ride. So i booked a ride for him. He assured me to park it on the same place after half an hour. I fell for his mercy. He told his name to be ramdas gore. Barely 14-15 yrs old, fair complexion. Now is lost with cycle. Pls track cycle. Help me. Timer is still going on since last 14 hrs.

I booked a zoomcar in kolkata. When i retured the car there were 6-7 very small chips on the dashboard. I asked the zoomcar executive that should i clean it myself will you charge me for this. He said no that you can go and no charges will be levied on you. But when i saw the statement rs 500 were charged from me and when i complain about this to zoom car help they said charges are geniune will not refund these charges. They are unnecessarily charging. Moreover if we get the car cleaned from outside shops their charges would be around 200.

I am unable to end my trip and it has been 12 hours since and you are keeping on increasing the pay amount. This is ridiculous service on part of customer. I have sent 8 mails to your customer service no action has been taken. It is still showing on trip. Cycle : 100239 city : kolkata.
Immediately end my trip and refund me my money.
Take action immediately.

Hi team,

I booked a cycle 102060 stationed at my hostel pedl station location & used it for around 1hr, then i have locked my cycle at pedl station and tryied to end my trip but every time time out message is popping up. And i am not able to unlock it too. I am being charged for 6 hrs already. Still it's continued and i have complaint many times but every time they are sending same mail. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.

I have booked zoom car and they first made the pickup location some rural area of bangalore. Even ola and uber not able to find the location. Finally found the car from there. Now we have to unlock ourself.!!

Tried that. Not happening.
Called customer care.. They don't have any solution either.

Finally they cancelled the trip since some issue with the car unlocking from their end.

It's 5:30am in the morning and i'm with family standing in roadside of some halli area.

Never ever going to book a zoom again. Pisss offf guys.

On 29th i have started a trip where there was a mismatch of the kms reading with speedometer and kms they have provided in the app, and i have called there customer support but told me that after completion of trip only they can help me but after completion of trip when i saw its showing outstanding amount of 648 and i have called to customer support and they asked me to attached photocopy of speedometer which i have taken at the start of trip. But there is no response from and today when i checked in the app its showing extra 10000 rupees charges which they have mentioned damages. This the only way where they can earn money from innocent people. And after so many mails they are not calling me and when i am trying to call its disconnecting, they know that this is the fraud only thats why they are not allowing me to call. Please i am asking government to stop this type of service from the india as people suffers a lot with this type of fraud.

Thanks
Sree
[protected]/[protected]

Hello team,

Zoomcar has not refunded my money for a booking which i did not avail due to incomplete profile verification. The message i got on my number was that my booking will get cancelled and refund calculated and processed if my profile verification is not done.

It was just today that i got a message that no refund will be processed when i called zoomcar to hear the same answer from the support executive and supervisors out there.

The reason of my incomplete profile verification is that i did not have a aadhar card to update in their app. The app clearly mentions that you need an aadhar card and dl to complete profile verification. However, if i read their policies in section member agreement it says:

B) member must carry and support zoomcar in capturing the image of any one out of following documents in original, as an additional document to be placed on records of zoomcar to justify his/her identity:

I) epic (Electoral photo identity card), commonly known as voter id; or

Ii) valid passport; or

Iii) aadhaar card from unique identification authority of india; or

Iv) government department (Including public sector undertakings) identity card; or

V) identity card of tier -1/2 universities, colleges, educational institutions, which contains photo and address both.

There is no provision in app to upload these documents except aadhar. Looking at the same i didn't call up zoomcar as the app told it will get cancelled and my refund will be calculated and processed. But after i saw the message today morning that no refund is due, i called up zoomcar and got the same answer from them.

This is the ticket ref 773686. Looking forward to your support and i am all the way good to take this to their ceo greg moran because its the matter of my hard earned money for which i am not taking just a sorry from zoomcar!

Regards,
Jawed
[protected]

Booked cycle no. 101264. It shows on my phone that the cycle has been unlocked when it actually hasn't. I'm not able to unlock the cycle nor am i able to cancel the trip. I tried sending multiple mail with no reply.

And please make sure that you have a dedicated customer care number exclusively for pedl. Or i will be receiving campaign in my college to ban these cycles.

Hi team,

I locked my cycle near mahindra world city it does not getting locked and not able to end my trip. After i tried many times to get locked it doesn't work. I also try to end my trip through app. That gave some default message popup and told me to end my trip
1. Cycle locked not able to end my trip.
2. Amount is being charged.

Please resolve this soon.

Cycle no: 102266.

Please resolve this asap.

When we started our trip the car was dirty and still we are being charged rupees 2000 cleaning fee. If the car was not clean from the starting then how can zoomcar charge us more. The car was dirty from the beginning. There was cake spread on the seat and even birthday bomb strips were also there. Such fee is unnecessarily charged. Zoomcar has also chaged an extension fee evem after paying an extension fee.

I tried it all to close the trip and still unable to close it
Cycle no 102672

Location : anna nagar plaza, chennai

I have tried for more than 30 mins. Parked it in the pedl parking and returned
My trip has to end in 35th minute and am struggling for more than an hour
There is no phone number to reach to. This is frustrating!
I don't know where my bill will end for no mistake of mine!

Hello, this is extremely urgent. I took cycle from sambhaji park, shivajinagar. My cycle number is 102482.I tried ending the trip but i am unable to end the trip. Please help this is urgent. It been more than 24 hours and i am charged 60 rs till now and still unable to end the trip. Please end the trip and refund my money back. And the most annoying fact is you don't have an instant helpline number service, in such discrepancies and emergency situations.
I request you to immediately end the trip and refund my money back.

I am using pedl service in pimple gurav pune. Today i unlocked cycle no. 101614 and trip started at 6.58am. After 24 min. Of my trip i parked the cycle at kalptaru estate phase 1 pedl station and tried to end trip but continuously getting messages find nearby station. I should not be responsible to pay the money for the extra time charge i. E. After 24 min.
Please end my trip and resolve the issue as i could not unlock another cycle.

I have tried unlocking a pedl cycle in iit madras, and it didn't open, but the app showed the trip has begun and it is being charged continuously,.
I emailed the customer care, there is no response from there side and with time they are being charged.
Cycle no: 100625
Mobile phone no: [protected]
The worst app ever seen and customer care is worse.

Hi,

It’s been more than 24 hours i am awaiting response from zoomcar, as per discussion day before.

I have been using zoomcar for very long and this kind of incident is highlt unacceptable.

I have dropped the car in best and same condition as i took it along with being in time. Using unlawful practices you as zoomcar have levied damage charges on me which i do not owe.

This is a new kind of marketting cheap tricks you guys are performing which i will take the case up to consumer court and spread out in social media.

As in you understand you need to repay for fuel, you levied damage charges to balance it out. If the company is running out of finances then shut it down.

If the damage has occurred after i have dropped off the car then i am not held any responsibile, moreover there was no damage and it is a very cheap trick.

I need a sincere apology by zoomcar owner to play around with these tricks and refund of my fuel payment with resuming of my zoomcar account.

Else what happens :-

I move to consumer court and supreme court along with my team of lawyers and file a petition along with video evidences of car before taking up and after dropping which shows there are no damages at all and in court i shall demand a cimpensation of 1lac rupees for the by zoomcar as a firm.

Warning you to respond and resolve along with apology within today - 29/03/2017.

Regards
Rishi jain
[protected]