Zoomcar Complaints & Reviews

Respected zoom car customer care,

This letter is regarding booking id : jps628717.

Date of booking 02/02/2018 at 21:00 pm.

The car booking ended 4 hours late and the car, ford figo, was remotely turned off by zoom car at a location near maddur near the highway at 2:00 am. Some 80 km from bangalore, the place of booking and return.
We, the customers completed the journey by bus the next...

This is regarding fuel reimbursement of 2000rs on booking id jps62r2sg.
I booked car for 960km and driven only 867km. I refueled the car for additional rs 2000 and while applying for reimbursement they are refunding only 1767 rs.
I contacted them for the full refund but they are giving all silly reasons for not refunding the full amount.

Please find attached snapshots for the same...

Hi.. I took a pedl cycle # 102947 and dropped my cycle at 4:40 in paranur railway station. But i was not able to end the trip as there was a network problem and i forgot to lock the cycle also as it was my first time. Now someone took the cycle and riding it without locking it i guess. But i've been charging. Please help me end the trip or at least help me tracing the cycle.

Thanks,
Arul...

Guys i had booked a car in the month of july with booking id jps6t5rfm and i have to receive a amount of 4985 rs and i did not receive them till date.

Contacted your customer care but no action has been taken and i have mailed you regarding this to [protected]@zoom.com
But no action has been taken

Contact me on
[protected]
[protected]@gmail.com...

I had uploaded my dl on zoomcar but now i am noot able to remove it. I don't want my dl to be missused. So before deactivating the account i want my dl rempoved from my account. Zoomcar please check into it. Zoomcar also charged me with extra 300rs for damages that i had not done the proof they sent me was after a booking was done by somebody else. They are charging me for no reason. That is why i want to deactivate my account and remove...

Hi friends,
This is my humble request...
If you wish to rent a car from any car rental companies... Please go ahead with any other companies. Zoomcar is worst service & bad customer responds.

I have booked few booking in zoom car but overall i experienced a bad experiences... My booking was smooth. But other booking were ended with getting cheated.

First of all, they keep changing their policies...

Hello. I was trying to book a pedl cycle in jm road, pune but by mistake, when i was try to scan qr code at the same time someone else also scan the qr code (Said by him) and he took the cycle with him. After some time i saw the message and immediatly try to end the trip but i cannot end the trip. Now it seems someone else is using the cycle and i cannot end the trip. And my money is also being charged as it is connected with my paytm wallet.br...

Hi,
I tried to ride a pedl's bicycle today around 17:30 hrs.
I scanned the qr code of the cycle number is 101924.
The trip got started after 15 minutes i tried for so many times still it didn't get unlocked. Finally i decided to give up and tried ending the trip. Unfortunately even ending trip also didn't work!!!
I tried for almost 25 minutes waiting there (Which itself is so disgusting and pathetic). I couldn't...

Today i had used only two trips with two different cycles that was from iitb market gate to victor menenzes and the next transit building to hostel-1 then i had end both the trip but later the trip started on its own four times for different cycles and amount is being deducting continously from my paytm wallet. This is my mob no-[protected] that is registered in your site, kindly look into this matter and please resolve the problem as soon...

Hello,

My cycle no is 102662. Last 2 days i tried so many time to end my trip. I call to your customer care also. But still my trip is not ended. And i am charging for this also. Please help me out. I had taken cycle from pune univercity. And park the same in pune univercity. Please see the matter as early as possible. I am not ready pay extra other than what i use. I already pay rs. 10 for 1 hour actual charges for 1 hour...

Booking id: jps62k1la
As per my knowledge, the booking was made in advance with full payment.
I got a puncture in the car while on the way to the drop time of the car. It was a normal puncture.
During the time of the drop of the car, there was no other damage than the front tyre puncture.
Asking a charge of 10000 inr against a puncture is illegitimate.
On talking to the executive, i was informed that...

I vineet, not surprised to see that zoomcar has had a history of levying incorrect damage charges to the consumers.
I being one of those victims with the booking id # jpsg2loyj had booked a maruti swift on 15th january 2018.
This car was parked at a private parking lot and a non zoomcar personnel handed over the car keys (Believed to be the car owners driver). After inspecting the car and taking a video i didnt notice any major...

Hi my name is mohan i have booked zoom car (Scorpio) from tirupati for 360 kms on march 5 2018. I taken the vehicle rided and intimated to the parking person that pickup condition of the vehicle was poor he said no sir there is no problem with vehicle but when i try move fast i mean accelerates vehicle to speed up it was unable to speed up because it's clutch plates are damaged i didn't noticed that after riding just 17 kms the vehicle was...

Day before yesterday i have used the zoom car everything was nice and gud but the employee over there was a such a rude person he don’t know how to behave with the customers he is trying to make me to pay the money for others mistake why should i pay the money for others mistakes he is arguing me allot for that actually i haven taken a vedio when i picked up the car so that have saved me by that we can say that how irresponsible he is such...

Hello zoomcar...
As might not be knowing... Most of pune's student hub is sadashiv peth, tilak road.

Why don't u hav any single station in such a student's dominated area...

Please start a station on tilak road, sadashiv peth pune 4110030

70% of students crowd lives in sadashiv peth pune... Pedl must have started from here... But i am astonished there no station in such a routers area....

Hi team,

I have been writing emails to you guys many times, yesterday and today. Only once i was able to talk to the customer care representative and was told that there was no clear communication on the change in drop process when we extend the booking. He agreed to waive off the fee charges and also reimburse the cab bill as well. But now i see from the app showing the outstanding amount. Based on the message from zoom car...

This morning, i've unlocked a damaged pedl cycle no:102480.. It's lever is broken already... But to lock it again and end the trip the lever got stucked..
I'm trying to reach out pedl customer care but no such help-line numbers or the customer support mails are present...
Meanwhile the pedl service started sending the messages saying that do you want to extend your trip... You have an outstanding balance... Do you want to end...

Recently booked a zoomcar, booking id: jps62umnd.

The car was returned in picked up and dropped at a place mentioned. The next evening we were charged damages fees. Unlike the traditional parking lot drop, this was to be dropped in a road. After multiple calls and emails to the customer care on what the issue was, they replied after 10 days with the actual damage. It was paint off on the bumper. During our ride, we did not...

The pedl cycle i rented is unable to end trip. It shows the message "no outstanding to pay". Also it gives problem in locating the pedl station. Even though i'm at a pedl station, it shows i'm not. Please make sure that the gps accuracy is there in the cycle. Also keep some code at the pedl point so that we can scan it and prove that we are one of the pedl points...

Hello,
I am from iit bombay and my cycle no 102609 is in pedl station and i have also locked it
Still it says to find nearby station to end it
I have unlocked and locked it many times and tried to end the trip still it says to find the pedl station even though it is at a pedl station also my money keeps on debiting i request you solve this issue fast as i am not able to use the services...