Zoomcar Complaints & Reviews

This is in reference to the pedl cycle, i mistakenly unlocked a cycle with 103240 as its number and now i am unable to locate the cycle to end the trip. It is deducting the cost from my paytm wallet. Please help me with this and prompt action is appreciated. And also my paytm wallet does not have much money for it go on whole day. Kindly look into this matter and you can notify me on my email. I have raised complaint in mobile app and hyderabad/contactus page.
Caseis filed already as mentioned here [case:786615] (Query related to pedl - i unlocked the wrong cycle number)
When will the trip get ended by zoomcar team?

Hello Team,

Date of the Incident: 06.04.2018
Cycle Number: 100175

I unlocked the cycle and started my ride and went to a nearby place and locked the cycle and sat for few minutes. Once again, I am trying to unlock the cycle through app. It is showing unlocked successfully, but it is not really unlocked in the cycle.

I am trying for the more than one hour, But no solution. Finally I tried calling helpdesk, but no proper helpdesk number for PEDL cycle

And then, I tried to end my trip, that also not working.

I really dont know, I tried all possibilities from my end, but its not working.

Please end this trip asap, as money is getting increased without I am really using it.

NOTE: I have tried to unlock which did not work. So I tried ending my trip there itself, that also did not work..

Till this morning(07.04.2018), I have been charged for it, without even using it. So far I am charged Rs.84, But I have used it only for 40mins.

I also received message this today to return cycle. I left the cycle in front of star bazaar, HSR layout sector 6 yesterday, as I was unable to unlock the cycle I didnt have no other option.

This is the first time I am trying PEDL cycle, it turned out to be a worst one.
Not going the try this cycle, unless this issue is resolved.

I have taken a car from 7 am to 10 pm. with 225 kms free as per the policy and i have returned the car under same condition within the schedule time hence strongly say that i need not pay any extra charges.
My booking ID JPS62PLSM/28.03.18.

This is to inform you that as per knowledge there is no pending amount to be paid by me and also no excess usage(kms) utilized by me.

they a letter to my mail like the below
This e-mail is with reference to the booking made by you with Zoomcar through Company's webpage/mobile app with the following details -

S.No Booking ID Car provided Start time End time Pickup point Drop off point Initial Rental Security Deposit Outstanding
1 JPS62PLSM TS07UF3321 28/03/2018 07:00 28/03/2018 21:44 Home Home 1680 0 9790

It has come to our attention that the car has been used in excess of the paid rental amount and in accordance of the agreement duly verified and acknowledged by you, you are liable to make payment of ₹9790 to the company. Please note that failure to make payment of the due amount will render you liable to civil proceedings and the company would be entitled to recover the due amount by attachment of your property (movable/immovable) or otherwise. Further, willfully declining or making delay to pay the above said outstanding amount could also subject you to criminal proceedings.

We therefore request you to make payment of the aforementioned outstanding amount of ₹9790 within 5 days of this mail, failing which we shall be constrained to initiate against you civil and criminal legal proceedings as are warranted by law for recovery of the due amount. Please note that in accordance with the Member Agreement displayed here, duly verified and acknowledged by you, the company is entitled to recover all costs incurred in initiation of legal proceedings.

They are showing false damage charges .At the time taking the car there is a little bit wet condition is there at bottom of left seat i ignore that one after some time i have observe when i used the AC i have observed that water leakage at the same area.immediately i called to customer care as there is a water leakage problem is there, at that time they told me that car replacement not possible you can service the car in any authorized service center we will make reimburse the amount but lack of time i was not done any repairs without using ac i have used the car till the end time.
with that reason they are showing as damages charges on me and they are pressurizing to pay the amount of Rs.10000/-.they are saying that if i not repay the money in time they are charging 18% interest .

1.My question any one can damage AC.
2.Every one can use the AC
3.If ac not coming without ac they use the car but how the damage will happened

Hello team,

Date of the incident: 06.04.2018
Cycle number: 102632

I have opened the app and unlock the cycle.in the app, it is showing your ride started. But the cycle did not unlocked itself. I am really shocked with this very strange behavior.

I really did not start my ride itself. The cycle still in the pedl station only and locked. But as per the app, ride is still going on and money is getting increased. Without even touching the cycle, i am getting charged by pedl cycle app.

I tried all possibilities and i did not find any solution and my friend also tried, it behaved the strange way.

Frustrated and moved to home. But money is still getting increased in the app.

Please help me and stop this frustrating behaviour of pedl cycle.

Note: i tried ending my trip as well that also not working.

Hello Team,

Date of the Incident: 06.04.2018
Cycle Number: 100175

I unlocked the cycle and started my ride and went to a nearby place and locked the cycle and sat for few minutes. Once again, I am trying to unlock the cycle through app. It is showing unlocked successfully, but it is not really unlocked in the cycle.

I am trying for the more than one hour, But no solution. Finally I tried calling helpdesk, but no proper helpdesk number for PEDL cycle

And then, I tried to end my trip, that also not working.

I really dont know, I tried all possibilities from my end, but its not working.

Please end this trip asap, as money is getting increased without I am really using it.

NOTE: I have tried to unlock which did not work. So I tried ending my trip there itself, that also did not work.

I have booked hyundai i10 in chennai for 220KM for 11 hours. The back tyre got puncture near uthukottai due to some sharp iron particles on the road side. So I checked for the Spare tyre and it was there but there is no jack tools to remove and to fix the spare tyre. Since it was strike on that day there were no shops available but anyhow we have got jack tools from another people who came by car on that way. But we have not put the puncture...

Here are the details of th

Booking id e outstanding amount
1 JPS621K1F total amount 94608 outstanding rs 27291
INR 27291

i took zoom car. i told the collector that there is no damage.. he put damage charges on his own ... on my account. initially i had to pay 56000 somsething than after damage charges made on me forcebly when i check my app rnr

nd also collector didnt tell me of fuel charges can be refunded ii dint carry the other bills .i read online that fuel will be refunded... however i am attaching one bill pls check same.. thank u'

customer care says it was written while on booking, how i check the app was too slow to work atleast executive always tell abt the norms and fuel can be refunded .

my friend took myles he was aware of all the norms told by executive and also and he was given compensation for his self driving car though not the entire money .

and i already have paid 65000 rs to zoom car . still they are asking 27000 rs more . i cud buy a new car in this price .

Hello team,

I facing a problem regarding ending trip.

Let me tell you the full story:-

On 5th april, 2018 evening around 5:35 p. M i tried to book a cycle. But after starting the trip, cycle did not unlocked. Then after trying sometime i ended the trip. And it has ended successfully.

Then i booked another cycle which was standing beside the first one and the same thing happened the cycle did not unlocked. After that i was trying to end the trip. But till now, i am not able to end trip. And the amount is continuously increasing.

I have already mailed to [protected]@zoomcar.com with case id 783411.

Please resolve the issue and let me know anything is required from my side.

Cycle no 100885.
Location: unitech gate#2, new town, kolkata

Hi,

It’s been more than 24 hours i am awaiting response from zoomcar, as per discussion day before.

I have been using zoomcar for very long and this kind of incident is highlt unacceptable.

I have dropped the car in best and same condition as i took it along with being in time. Using unlawful practices you as zoomcar have levied damage charges on me which i do not owe.

This is a new kind of marketting cheap tricks you guys are performing which i will take the case up to consumer court and spread out in social media.

As in you understand you need to repay for fuel, you levied damage charges to balance it out. If the company is running out of finances then shut it down.

If the damage has occurred after i have dropped off the car then i am not held any responsibile, moreover there was no damage and it is a very cheap trick.

I need a sincere apology by zoomcar owner to play around with these tricks.

Else what happens :-

I move to consumer court and supreme court along with my team of lawyers and file a petition along with video evidences of car before taking up and after dropping which shows there are no damages at all and in court i shall demand a cimpensation of 1lac rupees for the by zoomcar as a firm.

Warning you to respond and resolve along with apology within today - 06/04/2018

Hello sir this is madan here booked one pedl in pune on 4 th of april, not able to end my trip. Pedl no is 101480. Please help me to do so. Till now zoomcar deducted 80 rs from my paytm wallet and still it is counting. So please stop that. I have booked pedl from coa main gate pedl station. While i went for starting the trip, pedl didn't unlocked. Still now it is in locked condition.

Hi team,

I took cycle near mahindra city chennai and have used it about 5 minutes.
While end my trip my cycle didn't locked manually and also through app (Problem with the cycle lock i guess). Tried it more than 5, 6 times it does not worked. After that i was dropped their and went off. I was keep trying to end my trip through zoom car app pedal cycle. It shows pop up that "lock your cycle manually" like that. Everyday i'm receiving msg and also the trip cost increases simultaneously. Dono wat to do further. Also raised an complaint but it was resolved status.

Please do me need ful as soon as possible.

Cycle no: 102266
Place : mahindra city chennai

The zoom car support center is the worst.
There is no call back system available and when you try calling them they just put you on hold for more than half hour and then disconnect the call.
Also i tried scheduling the one to one call and meet but there is no response.
I want to add my car in the zoom service but i am not able to connect them and any attempt to contact them is failing.

This is in reference to the pedl services just started in iit bhu varanasi. I mistakenly unlocked a cycle with 100253 as its number and now i am unable to locate the cycle to end the trip. It is deducting the cost from my paytm wallet. Please help me with this and prompt action is appreciated. And also my paytm wallet does not have much money for it go on whole day. Kindly look into this matter and you can notify me on my email.

Dear sir, last night i started a trip for pedl cycle 100913 from hostel 5 iit bombay, i parked the cycle at one place just to go to a washroom for 1 minute. When i came back the cycle was not there, somebody took it. I'm trying to end the trip since then but i'm unable to. Please end the trip. It has already cost me 15rs and the trip is still going on.
I have already mailed twice from the contact us menu but no response yet and there is no contact number. Please look into the matter

I use pedl cycle to commute to work place. These days its hard to find even a single cycle at all the 4 stations nearby parihar chowk, pune. After my office i take cycle and park it at one of the 4 stations.in the morning time i hardly see even a single cycle. Make sure about the availability of cycle when it is required. Do some research and distribute the cycle at every station or area accordingly. Place nearby parihar chowk, pune are crowded with students. So consider this point.

I would like to bring it your notice that the terrible experience i had with zoom car and going through mental trauma since 2 days.
I had booked a zoom for period of 4 days 02/04/2018 6.00 am to 05/04/2018 5.00pm and paid rs.6640/-

Yesterday un locked the at 6.30 am and shocked that there the fuel was very low - called up up to customer care and informed, than i stared the drive i went to for work at tumkur road and after my meetings en route to city i started the car and ac was not working, i immediately again called customer care and informed the same and later i explained the representative called abu, as he advised check with local mechanic and get it repaired and produced the bill, one mechanic checked and told me that it is new car and we dont want to do anything you please take it service center.

Again i called customer care and informed the same. Way back to my home there was heavy rain, you imagine the situation how one can drive the car in rain, and during the summer.

I called up customer care in the night and explained that guide me what to do.

He advised me we will arrange the replacement car and you please drop this where it was picked up.

Today morning i drooped the car and ended and the car owner was also present at the venue and explained him about the car condition, he spoke to one of your representative and transferred to phone to me, your representative told me to wait sir i will come, the gentlemen came andtold me that i will take the car to nearest service station and come in 30 min, i told him i will complete my work at tax office and he also took my number and went.

I waited for his call up to 1.00pm and about 100 times i tried reaching customer care and the gentlemen who told me to wait also did not come call me.

Than i went to metro ford service center at inquired and came to know the he took back the car and he will bring it some other day.

Today all my schedule meetings went for toss and i have taken for ride from my clients for not attending the scheduled meeting, for this entire inconvenience caused by zoomcar.

I have paid rs.6640/- + rs.2000/- fuel i have put and driven about 122 kms since yesterday morning to today 10.51 am.

Highly disappointed with the service and decided to go to consumer court and media about this in inconvenience caused by zoomcar. I have suffered lot of metal trauma and lost my peace of mind.

Regards,
Sanjeev kittur
[protected]

I had a flat tyre during my recent zoomcar scorpio booking. The tyre already had a very thin tread. The as per zoomcar policy i informed the zoomcar customer support immediately and proceeded change the tyre.

Since the 5 nuts were extremely tight to be removed by hand and the tools - spanners provided were not of the right size, i was unable to remove 4 nuts out of the 5. I found a mechanic shop nearby and the mechanic managed to remove four nuts. The 5th nut was not easy to be removed.

The customer support lady after referring to their technicians asked me not to worry and to "go ahead and cut the nut and proceed with the repair”. When asked about the damage charges, she ignored the query.
(Please note - not a single confirmation copy of complaint was mailed regarding the complaint i had given)
Later, when i completed the trip and returned the car on[protected] well within the time, i performed the usual checklist and dropped the car

[protected], 9:09am: i was sent a receipt through mail and sms saying there are no damage charges and there are no outstanding payments.
After more than a day (39hours+),

[protected]:02am: i am sent an email saying i have an outstanding payment of rs.5000/- to be paid.
Perplexed, i immediately sent an enquiry through zoom car site regarding the same.
I also called the customer-care and filed a fresh complaint and the executive asked me to wait for 24 hours for further calls.
Again notice: no mails sent regarding the complaint, no follow-up complaint number.

[protected] i got a call asking for details and since i told them that i had already asked for a clarity regarding my issue, they said the issue will be escalated. No written mails again.

[protected] afternoon: i get a call from a lady executive saying that i have to pay the outstanding amount or face legal proceedings! And she also tells me that if i do not pay be the end of the day, there will be 18% penalty charges from tomorrow and further legal actions will be initiated.

None of this was warned to me over a mail nor the app or sms. Being worried, i asked her what is the charges for exactly? Is it the tyre, the rim or so and why is there not a single email regarding any of the resolutions of my complaint? And why is there no complaint numbers sent to me as a copy?
She told me that she will send the same soon, and i finally get an email along with complaint number saying" during the drop off time we found that the tyre is damaged so, we have charged", which actually is not the case! The booking was successfully closed and later opened again!
Why does zoomcar close a booking saying no payments to be paid but later open it again? Also why is there no mails sent at all when there is a complaint registered?

Finally, since there was a complaint that was already registered regarding the flat tyre during the ordeal, why hasn't the executives not checked the car when i delivered the car back to the drop off location? Any damage would usually be notified before closing the booking and sending me a receipt.

(Has any o[censored]s every paid again after a day or more for any service after the service related payment is cleared and completion receipt was received?)

Also, if there are any charges for late payment of damage charges, why did i not get a mail or an sms confirming the same. While i am asking only for details of the damage/the cost breakup of the damage, i get a call trying to force me to pay with warning words saying further legal actions will be taken if it is not paid" and so on! When i ask for policies regarding late payments, i further get warnings saying “we will not call you again from this department, this is the escalated resolution, please pay to avoid legal actions”

Why am i kept in the dark and no cost breakup is sent to me when i am asked for damage charges?

Finally, what is a damage charge of rs.5000/- for a puncture in a tyre? That is clearly a huge cost for puncture reseal (The cut was too small for a tyre replace)!

I have been a consistent user of zoomcar and believe that zoomcar understands my problem and the mistake from the firm’s side. This amount seems to be too huge and the method followed to impose and collect the damage charge is felt unprofessional. The customer care is pathetic with nobody knowing what exactly the damage charge is imposed for too.

Moreover, when i was ready to pay for the damage charges, it was negligence from zoomcar side to identify the damage immediately and impose charges. How is it that the damage charges are applied after two days and that too so huge?

With so many discrepency in handling the case, how does zoomcar expect me to pay for the damage?

Today around unlocked
a wrong cycle no 102638. The cycle I was going to unlock was 101464. I had takenly entered the last number wrongly.

I had submitted a complaint in the app's help and support and it's been more than 2 hours but still no reply. I even used the customer helpline no but that was a recorded message which keep repeating
the same line again and again. Please help me end my trip asap.

During a trip i left my wallet inside the zoomcar and came to know about it later. As i went and asked the zoomcar mangalore office (From where we had rented the car) i was told that the sam vehicle (Red scorpio ka 51 aa 3153) had been taken to bangalore on the next day. I tried contacting customer care but there was no option available to talk to an executive.
Kindly help to find out my walet!
Wallet contains :
1. Sbi atm card
2. Original drivers license
3. A few passport size photos
4. There was no money in the wallet

Yesterday around 10:00 at night i unlocked
A wrong cycle no 101454. The cycle i was going to unlock was 101464. I had takenly entered the last number wrongly.

I had submitted a complaint in the app's help and support and it's been more than 12 hours but still no reply. I even used the customer helpline no but that was a recorded message which keep repeating
The same line again and again. Please help me end my trip asap.

Thank u.