Zoomcar Complaints & Reviews

Hi
My name is nancy and i am residing in sapoorji sukhobrishti tower kolkata. My cycle number is 100068. I have used cycle for half an hour but can't end the trip so far and cost is increasing. Please end my trip. This is not what i have expected from a big company like yours. Please solve my problem as soon as possible.

Nancy
Sapoorji sukhobrishti tower kolkata
700136

There is a technical issue with the cycle. We had unlocked the cycles today morning at 6:38 am in university of pune and since then we cannot end the trip. It’s says request time out and it’s been the same since 1 and half hour. We are being charged unnecessarily. This has been the issue for several people around us too. The cycle no is 102419. Please take some action against this problem caused and refund the extra money. The mobile no used to unlock the cycle is[protected]. I have no access to other cycles because of this issue. Really disappointed with the service provided. There is no compalint number provided.

Hello, this ia extremely urgent. I am using pedl service in f. C. Road, pune. My cycle number is 102224. I unlocked the cycle and my trip started since morning 3:30 am. And the cycle is not getting locked. I tried ending the trip but im unable to end the trip. Please help this is urgent. It been 4 hrs unable to end the trip. Please end the trip and refund my money back. And the most annoying fact is you dont have an instant helpline number service, in such discrepancies and emergency situations.
I request you to immeadiately end the trip and refund my money back.

Today i. E, on 25/04/18 i have unlocked a pedl cycle with number 102014 at 6:51am and with in 20 mins i placed the cycle at the nearest pedl station and locked and tried to end the trip but cannot end.

I mailed you many a times, inspite of my continuous mails the pedl trip has been ended at approximately 12:30 pm...

I was charged 36rs for that...

Without my fault how can you charge me with that price and even i didn't use the cycle for that much time, after 20 mins of my trip start i placed the cycle at the nearest pedl station

If you feel iam wrong you can check with your gps system..

Zoomcar team,

I booked a cycle no 1022d 96 an stationed from my home location & used it for around 30 minutes, but unable to end trip stating timeout error and its still getting charged for one hourfor no reason. L. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.

This is a nightmare experience early morning. Cant reach team or no one reachable.

Cycle number 102296
Name - ashish
Area - sector 56, gurgaon, haryana

Hi, i unlocked a cycle from fc road (Opp. Oreintal bank) on tuesday at 10:29pm and have been trying to end the trip since 10:50pm but it is not happening. I’m being charged for the trip ever since. Please end the trip from the back end. I’ve locked the cycle and parked right where i took it from.

Kindly look into the issue asap and refund the excess amount that i’m being charged.

I’ve mailed the customer support team multiple times but haven’t received any reply. How do i contact the customer support? This is absolutely bad service.

Please end the trip.

Cycle no. 100025
City: pune
Name: divya

I use Pedl to commute frequently to and from the Newtown Bus stand in Kolkata. Today surprisingly, I was unable to end the trip and the trip is still continuing for the past 45 mins. The cycle number is 100888 and I ended the trip at Newtown Business Club. The trip ending times out everytime I try. Stood there for 15-20 mins. I'm really surprised that a company like zoomcar has such a flawed system for Pedl. It must be tested before complete implementation. Further, they are misusing the trust of the customer by being able to deduct money directly from the PayTm wallet as we as customers are unable to stop the deduction even after we want to stop the trip but cannot due to the faults in the app, server, bicycle, etc. Why should the customer be made to pay for the faults of the company. Further more in the app, the trip shows it's live, but also has and end time on it. The app is just so buggy.

Hi.
Details:-
Booking id - jps6tleca
Vehicle no - dl1n8948

This is to inform the zoomcar that i had booked a honda city car for the time period of 9th, april, 2017 till 12th, april, 2017 and have recieved a legal notice by post on 20th, april, 2018 a year after i booked the vehicle.
The notice says that i have incurred damages to the vehicle for which they are charging 7500 inr and cleaning charges 1500 inr.
But at the time of handing over the vehicle at the end of the trip the zoomcar member assured me that there were no damages incurred to the vehicle and further asked 1000 inr as cleaning charges for which i gave him 500 inr, for which no receipt was provided to me and without bothering much i went back home.

The issue has been mailed to the customer care through the zoomcar app but have recieved a reply asking for the receipt of the amount paid. Howcome, i would be able to provide the reciept after a full year of booking the vehicle and that too for the damages and cleaning charges that had not been done by me.

Hello team i am unable to end my trip... And time keeps on increasing... I tried many times and it says time out... Try again later. I m in full network parked cycle in right parking still this issue.
This is additional issue created by complaint section. Without looking at it you think it is short.
It is as simple as cycle no 102847 used in pimple saudagar is unable to get trip ended for some unknown reason.
And it just shows more and more time
Please end my trip.
Hope this helps. Else call on [protected]

I used pedl cycle no: 102387 for a
Duration of 13min. I parked the cycle at pedl station and tried to end my trip several times. End trip option procedure didnot complete. But i am receiving sms to return the cycle which i have returned already. Also i have to pay the outstanding for the cycle which i have not used.

Please resolve this problem.

I booked the pedl cycle bearing no. 100717 from cycle stand nbcc, vibgyor towers, kolkata-700156. While ending the trip after around 1 hour, i observed that there is some problem in the lock and i am unable to lock the cycle. The complaint was raised to pedl cycle customer care via mail but recieved no response and till now. Unable to end the trip.

Hello,
This is to bring to your notice that today, on 24th april, 2018, at around 6:30am i tried to unlock the cycle at pedl station pimple saudagar, pune 411027. Cycle no 100997. My mobile no: [protected]

I used the cycle for around 40 mins but then i wasn't able to end the trip! I am still being charged since that moment! I have tried to end the trip several times but i'm unable to do so. I don't do what to do!

Please do the needful and refund the amount immediately.

Hi team,

I booked a cycle 103143 stationed at seasons road, aundh location & used it for around 30-35 minutes, but unable to end trip as it is not processing. I am being charged for 5 hours ride. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.

Cycle number 103143
Name - abhishek srinivas
Area - seasons road, aundh, pune

When i locked my cycle at the pedl station and pressed end trip from the app or the webpage it showed the loading screen and failed to end my pedl bi-cycle session
It's been almost 5-6 hours and still cannot end my trip.

I even tried to contact the customer care but for any reply they would send me the same mail and not rather try to resolve it.

I've sent them several mails about the increasing rent and failure to end trip still no assistance.

My cycle no is 101497. I am not able to end my trip have tried many times but the error is coming and my balance is continuously deducting i have waited almost one hour to end the trip but the same error is showing on the app please solve the complaint as soon as possible i have mail many times but no reply from the company... And there is company contact number

Pedl number : 103090
I started trip at 8.01 PM from seasons road, aundh, Pune. I ride for half hour and I am unable to end the trip. I park the cycle at pedl station and lock the cycle. But still unable to end the trip. I came home and now using WiFi but still unable to end the trip. This is happening with me for the second time. Kindly close the trip. It cost me 3rs. But not it's 9rs. Still not able to close the trip.

Sir,
My cycle number is 100228 .I booked my cycle yesterday . when I end the trip it cut the charges and showed payment successful.But today when i was trying to book my ride, I found that the previous ride is still going on. It cut the much amount . Then still now it is going on. I can't stop it. Time to time the charges increasing. Please help me out. I am very shocked for such kind a problem. Cycle is neither open nor end. And refundmy extra charges as soon as possible.

Cycle number -100228.
Customer name -Sandipan shiet
Phone number-[protected]/[protected]

Worst ever experience. You people say that you make the services easier but that's not the case
Cheating people with their money and time
No such thing called notifications for the policies which you have
The booking was made for drop location with the address as pune railway station
On modifying the timing of the drop
The location gets changed automatically which is not notified in return

For this booking. I had made complain against your employee. After complain your employee called me and said that tune tera kaam kar dia na ab tu dekh. This type of talk from your employee is not expected. And when i drop the vehicle on 21st morning he said that there is 3 scratches which were done by me. Out of these 3 scratches 2 scratches were clarified by video which i had made before trip start. And i also captures the images when i reached there. From these images it is quite clear that all the scratches were already exist. But your employee wants tit for tat for this purpose he made a damage request in panel by this my 4000 is been deducted by you. It is final remainder to your company because i am going to filled a suit against you and your employee if there is no response from your side. For you reference i attach those images which i captured before trip started.
My conatact number is [protected]

1. Phone number used to take a booking: 98392...26
2. Cycle number on which the booking was taken. 100233
3. City from which the booking was made. Iisc bangalore

I have booked cycle number 100233. My trip get started but unable to get unlock after many tries. The trip is still ongoing from past 3 hours.
I'm trying to end trio from last 3 hour. But it is not successful.
Please end my trip
Thank you
...