Zoomcar Complaints & Reviews

Yesterday around 10:00 at night i unlocked
A wrong cycle no 101454. The cycle i was going to unlock was 101464. I had takenly entered the last number wrongly.

I had submitted a complaint in the app's help and support and it's been more than 12 hours but still no reply. I even used the customer helpline no but that was a recorded message which keep repeating
The same line again and again. Please help me end...

I rented cycle no 102279 to a boy for riding. He was begging for just half an hour ride. So i booked a ride for him. He assured me to park it on the same place after half an hour. I fell for his mercy. He told his name to be ramdas gore. Barely 14-15 yrs old, fair complexion. Now is lost with cycle. Pls track cycle. Help me. Timer is still going on since last 14 hrs....

I booked a zoomcar in kolkata. When i retured the car there were 6-7 very small chips on the dashboard. I asked the zoomcar executive that should i clean it myself will you charge me for this. He said no that you can go and no charges will be levied on you. But when i saw the statement rs 500 were charged from me and when i complain about this to zoom car help they said charges are geniune will not refund these charges. They are unnecessarily...

I am unable to end my trip and it has been 12 hours since and you are keeping on increasing the pay amount. This is ridiculous service on part of customer. I have sent 8 mails to your customer service no action has been taken. It is still showing on trip. Cycle : 100239 city : kolkata.
Immediately end my trip and refund me my money.
Take action immediately....

Hi team,

I booked a cycle 102060 stationed at my hostel pedl station location & used it for around 1hr, then i have locked my cycle at pedl station and tryied to end my trip but every time time out message is popping up. And i am not able to unlock it too. I am being charged for 6 hrs already. Still it's continued and i have complaint many times but every time they are sending same mail. Could you please assist in ending the...

I have booked zoom car and they first made the pickup location some rural area of bangalore. Even ola and uber not able to find the location. Finally found the car from there. Now we have to unlock ourself.!!

Tried that. Not happening.
Called customer care.. They don't have any solution either.

Finally they cancelled the trip since some issue with the car unlocking from their end.

It's...

On 29th i have started a trip where there was a mismatch of the kms reading with speedometer and kms they have provided in the app, and i have called there customer support but told me that after completion of trip only they can help me but after completion of trip when i saw its showing outstanding amount of 648 and i have called to customer support and they asked me to attached photocopy of speedometer which i have taken at the start of...

Hello team,

Zoomcar has not refunded my money for a booking which i did not avail due to incomplete profile verification. The message i got on my number was that my booking will get cancelled and refund calculated and processed if my profile verification is not done.

It was just today that i got a message that no refund will be processed when i called zoomcar to hear the same answer from the support executive...

Booked cycle no. 101264. It shows on my phone that the cycle has been unlocked when it actually hasn't. I'm not able to unlock the cycle nor am i able to cancel the trip. I tried sending multiple mail with no reply.

And please make sure that you have a dedicated customer care number exclusively for pedl. Or i will be receiving campaign in my college to ban these cycles....

Hi team,

I locked my cycle near mahindra world city it does not getting locked and not able to end my trip. After i tried many times to get locked it doesn't work. I also try to end my trip through app. That gave some default message popup and told me to end my trip
1. Cycle locked not able to end my trip.
2. Amount is being charged.

Please resolve this soon.

Cycle no: 102266.br...

When we started our trip the car was dirty and still we are being charged rupees 2000 cleaning fee. If the car was not clean from the starting then how can zoomcar charge us more. The car was dirty from the beginning. There was cake spread on the seat and even birthday bomb strips were also there. Such fee is unnecessarily charged. Zoomcar has also chaged an extension fee evem after paying an extension fee....

I tried it all to close the trip and still unable to close it
Cycle no 102672

Location : anna nagar plaza, chennai

I have tried for more than 30 mins. Parked it in the pedl parking and returned
My trip has to end in 35th minute and am struggling for more than an hour
There is no phone number to reach to. This is frustrating!
I don't know where my bill will end for no mistake of mine!...

Hello, this is extremely urgent. I took cycle from sambhaji park, shivajinagar. My cycle number is 102482.I tried ending the trip but i am unable to end the trip. Please help this is urgent. It been more than 24 hours and i am charged 60 rs till now and still unable to end the trip. Please end the trip and refund my money back. And the most annoying fact is you don't have an instant helpline number service, in such discrepancies and emergency...

I am using pedl service in pimple gurav pune. Today i unlocked cycle no. 101614 and trip started at 6.58am. After 24 min. Of my trip i parked the cycle at kalptaru estate phase 1 pedl station and tried to end trip but continuously getting messages find nearby station. I should not be responsible to pay the money for the extra time charge i. E. After 24 min.
Please end my trip and resolve the issue as i could not unlock another cycle....

I have tried unlocking a pedl cycle in iit madras, and it didn't open, but the app showed the trip has begun and it is being charged continuously,.
I emailed the customer care, there is no response from there side and with time they are being charged.
Cycle no: 100625
Mobile phone no: [protected]
The worst app ever seen and customer care is worse....

Hi,

It’s been more than 24 hours i am awaiting response from zoomcar, as per discussion day before.

I have been using zoomcar for very long and this kind of incident is highlt unacceptable.

I have dropped the car in best and same condition as i took it along with being in time. Using unlawful practices you as zoomcar have levied damage charges on me which i do not owe.

This...

Hi,

I was using cycle 102482 in shivajinagar area, sambhaji park pune and stopped at a shop where it was stolen. I am not able to track the cycle and i have been charged 30rs since morning 8am. I have dropped number of emails through the site but its of no use. Also i am not able to end the trip. Please track the cycle no 102482 and let me know the location so that i can personally visit the place and bring it back to the...

Booking id jps62zhw8

I was given a car with one heavily damaged tyre from inner side which was not visible while inspecting the car and repaired in such a way that its ok to use it. I was not aware of it until it got punctured all the way to manali - shimla. I contacted zoomcar and reply is they can't help in this.

I was charged vehicle damage fee if rs. 6000 which was deducted from my security deposit. This...

This is the letter i received from zoomcar:

Dear ayush pansari,

This e-mail is with reference to the booking made by you with zoomcar through company's webpage/mobile app with the following details -

S. No booking id car provided start time end time pickup point drop off point initial rental security deposit outstanding
1 jps62y5mn ka03ae8586 22/03/2018 20:00 22/03/2018 21:00 home home 40 0 10000br...

Dear sir,

I am a daily commuter and user of your pedl service.
On regular basis, i am taking the same route and from specific cycle station in hsr sector 1, 7th cross and 24th main till salarpuria serenity (Hsr sector 7). The ride generally takes around 13 - 15 mins.

Yesterday (26/03/2018), i started my trip from latter and reach the same location (Hsr sector 1) but unable to end my trip. After several...