Zoomcar Complaints & Reviews

I made a booking for a maruthi swift from 13/04/2018 9:00 am to 13/04/2018 8:00 pm. The trip ended soon and i closed the booking around 5:00 pm. I had payed 5000 as refundable deposit at the time of booking which i had to receive once the booking is closed. But it has been more than 24 hours and still i have not been updated regarding the refund process. I have been trying to contact zoomcar but i couldnt speak to persons but only automated voices. Help me resolve this problem.

On 12th april, i had picked a pedl cycle from aloma county in aundh at 8.09 pm and subsequently dropped it off at another pedl station at sai heritage, aundh at 8.16 pm and received a message saying my trip has ended.

However from 1am in the night i am getting messages that the cycle is still open, the app also keeps showing me the ride is on and keeps charging me.

I registered a complaint with pedl but they are still to get back to me. I need help with ending the ride in the app since its over 13hours since i ended it now, and also i should not be charged for it since i have already deposited the cycle at a pedl station.

Hi,
I booked a car with zoomcar hyderabad. Booking id: jps62s2pg. Date : 09th april2018. Car no. Ts07uc9462. The booking was from 10pm to 2pm and upto 20km (If not wrong) was free. But i drove for 1 extra km for which i was ready to pay rs.12/- (As was the deal, like for every extra km, 12rs/km). But the next morning i got a call from the zoomcar and they said i damaged the windshield and i was charged 7012/-. I am 200% sure that there was not even a single scratch while it was under my jurisdiction.

Now comes the faulty process of zoomcar. They let the car to be dropped at one open space. No manual checking while the car is dropped. What if somebody else comes and damages the car, whatever it be incidentally or accidentally. Am i responsible for that? Do they have cc tv camera in their drop location. If yes i need the entire footage of that night.

Please bring me some justice. It's really a kind of extortion by zoomcar. It's just a very rude way of allegedly charging the poor customer and that too without any proper evidence for it.

People who read this post please be careful before using zoomcar. It just extorts you. All things are automated and in between all these you can allegedly be trapped like anything.

This is regarding booking id: jps625ab1.

I have made a booking with zoom car for trip on[protected]:30am to[protected]:30pm for 225kms.

We started from the pickup location at 8:45 am and headed towards kormangala which is about 10kms from the pickup point.
Initially, when we started the trip from the pick up location, the noise of the engine was comparatively loud for which, we stopped at hal signal and examined the car. We could not find anything suspicious from the inspection and we decided to continue on our journey as we were already late to our destination.

We refuelled the car for rs 1, 000 worth of fuel at indian oil pump at kormangala at 9:07 am which can be seen in the receipt attached.

At around 9:15, at kormangala 6th block, the car stopped when we slowed down due to traffic and it failed to start again. Hardly, we drove the vehicle for 25 mins within the city and there was a breakdown.

We pushed the car aside, parked it and called up zoom breakdown assistance at 9:22am.

Kormangala zoom car parking lot was hardly 600m away from the breakdown spot and we waited for more than 2 hours for the executive from zoom car to turn up and carry a detailed inspection of the car.
He did a complete check and told us that there is a problem with the starter and the car needs to be towed.
After 1 hour, about 12:23pm another executive came, inspected the car and collected the keys from us, and the zoom executive over call has told us that we can leave the place and the complete refund for the trip including the fuel bills would be initiated in 3 to 5 days.

On april 10th, i received a call from the zoom customer service stating that there are damages to the car caused by negligent driving and i am liable to pay rs 10, 000 by end of the day, which if i failed to pay, would attract a daily interest of 18%.
I completely defended my point saying that there was nothing averse which happened and there were no damages due to my driving. Car is driven in the city limits from hal to kormangala which is a clear route.
Despite repeated denial of any damage been done to the car during the time it was under my usage, i was harassed saying that the damage was caused by me.
Customer representative told me that there are damages caused due to negligent driving and the images related to the broken internal parts and oil leak would be sent to me after the call, which i have not received till date.

There is no such incident happened, no oil leak was found in and around the breakdown site and also no damage to the car is reported by the person who inspected it when we handed over the keys on april 07, 2018 at 12:25 pm.

I was in utter shock and disbelief as we have not run into anything odd from the time we have taken the car and the route we travelled was also smooth. We did not face any averse situation during our journey.

I sent an e-mail on apr 10th, 2018 to the zoom car support detailing everything that has happened along with the timelines to prove that there is no damage from my end. There was no reply from zoom car as
Till today, i have not received any mail reply from the support team. Tried to call the zoom customer service which always gets disconnected after pressing the "speak to representative" option.

Today i. E on april 12th, 2018, i am shocked to see the outstanding amount was changed from rs 10, 000 which was seen on april 11th, as can be seen in the snapshot is changed to a whopping rs 57, 680 saying that a late fee is levied on my booking for late return.

The car already had an existing problem due to which the breakdown happened and i am no way responsible for it. Request to cancel all the charges and refund my booking amount along with the fuel receipt of rs 1, 000.

My Cycle ID 101419.
Unable to end my trip for after using it for only 30 mins. I parked the cycle at 2:24 pm and tried to end the trip it failed. But after couple of try I showed me trip was ended.

But after that Now I can see in my app it's still going on and It will cost me 30 INR. Please end the trip for me. And also make sure I won't get charged extra for some technical issue of your app.

Could you please assist in ending the trip. Kindly have look on issue and help resolving.

So i booked a pedl bicycle in newtown kolkata. But i was unable to either unlock the bicycle or end the trip. So i emailed them thrice through their app zoomcar. I didn't get any response. Now i've received warning messages to return the bicycle which i couldn't even unlock. I've been charged incorrectly before but there's no way to contact them immediately or efficiently to inform them of the issue or get any suggestion except few pre-written things on their website or app. 18 rupees is a big amount when you've been charged for nothing, i want my money back. And if possible pls provide a better customer service. Do not let suffer your every customer just because a few have done damage. I hope my issue will be resolved.

I was refunded from zoom car, because the car wasn't starting, this was on 14th Feb. I still don't have the money credited to my account and when I write to customer care, they provide some scripted response, which no where answers my question.
I tried calling customer care and spent hours together there's absolutely no option to speak to a human on phone.
I raised a ticket again, to ask for the transction number and its been three days and absolutely no response.

Its been like 2 months and still no one is there to understand the problem. All I want is the transaction details

Yesterday at night on 09/04/18 at night around 10 i tried one cycle no102337 by zoomcar application but cycle lock was not open so i end my trip but it didn't but the money was cut today i get the message from your company that 60 rs was pending i am sorry i hadn't use the cycle why should i pay don't give me my money at least don't harass any more already i upload this dirty experience on facebook and giving it to papers i hope u will help me out we don't want such kind of services which is harassing the common people a

I had made a booking of an hyundai i20 car, booking id: jps62529v.

I was informed that the portion below the door was damaged, and was asked to pay a penalty of rs 2000.

Please note the following,

1. There was no one representing zoom car in the premises, if i had raised a new damage the app didn't allow me to take car. Hence i marked as the car was in the same condition as pre-populated in the app, in that input too the said part was already damaged, as far as i can remember.

2. Additionally the area where we have to pick the car is a basement where there is insufficient lighting (Hotel ibis basement parking), this makes it all the more difficult to spot an existing damage.

Please look into the same for immediate resolution.

Regards,
Rakesh

Tried to take a pedl trip on april 9, 2018 at 6.18 pm for bicycle no 102732. However, the bicycle did not unlock and the trip started. Since then i am not able to end the trip also. The amount charged is continuously increasing. I tried to end the trip but it couldn't end. The cycle is still parked at the pedl cycle station.

I have tried to make complaints through their app. But there is no way where we can track our complaints. This is strictly unfair for the consumer it just says, someone will get back to you, which never happens!!. Pedl service is extremely horrible and torturing. They don't have any customer support number as well. I faced some other breakdown issues for previous two rides. I want the entire money refund.

Hello team,

I was a regular and satisfied customer of zoomcar until my last 3 bookings which have been a nightmare for me. I never expected such a service from zoomcar. From the time zoomcar have started their zap program it has been tough for most of the consumers as the car in this case is parked at the private premises of the car owner who is running his business with
Zoomcar.

A similar incident happened with me on 29th march2018 for my booking id jps62pv9v.

When i went to the property of owner to find my car in the parking no one was there to check the condition of the car. I saw the car had several dents and reported to zoomcar on their suppot number. I was asked to take a video for the same and report the damages in the application. I did the same before availing my booking and saw most of the dents we’re already reported in the app except one. I additionally reported the dent on the app and went ahead with my booking after taking the video of entire car.

Post completion of my booking i got a message immediately that a sum of 19600 has been charged to me for
1. Lost of rc
2. Cleaning fee
3. Vehicle damage fee

I immediately raised a ticket with zoomcar and they responded me on the same by 2nd april stating that the charges for rc and cleaning were not valid and they have removed the same and only vehicle damage needs to be paid for amount of 7000. This is the fraudulent charge they apply to get money from customer without verification.

Since then i have sent series of mail stating that i have not done any damage and that i have reported all the damages before start of my trip. I had asked them to share the pictures of damage and when they shared it was exactly the same which i had taken in the video. I went to their local office last saturday7th april to take it legally however they told that this is zap program case and will be looked into by bangalore support team. They asked me to share the video to [protected]@zoomcar.com. Ihave shared them the video via mail however i am still to get any response on it since past 3 days.

They have sent me a legal notice to pay the outstanding and i am more than willing to challenge this in court as i have the evidence against them to which they dont seem to respond. I am writing this to you to help me take this legally as they dont seem to respond.

Regards,
Md jawed ali
[protected]

Hi Team,
Me and my wife took 2 PEDL cycles from a stop in Newtown, Kolkata. For bith the cycles trip started and cycle was not unlocked. It was kept on billing for 90 mints and cost 9 rupees each. I have sent 3 emails for the same and no reply from customer care.
Please, look at the issue and revert the amount back to the linked paytm accounts.
Cycle no - 100094 and 101838

It’s very important that i share this to let all people know to remain extremely cautious and aware of cheap money-making ways of this so called company called zoomcar. I had no idea that they could mentally torture their customers to this level. So here’s exactly what happened. I had booked maruti swift for one day trip to mysore and had to pickup the car from a residential area rather than a regular zoomcar site and so i reached the location and got highly disappointed when i saw the car’s condition. It had extremely dirty interiors and exteriors and all the documents kept in dashboard were very badly crumbled so before starting with journey, i called the zoomcar customer care and told them that car was not at all in a good condition so i needed an alternative but they apologized and said that i could take it to a local garage and all the amount for cleaning would be reimbursed so i continued with my journey and after returning the car, i uploaded the reciepts for the fuel payments done during my journey, also i knew that i would be charged for the extra kms which obviously was acceptable and i paid the amount for the same on their website but suddenly one day later, i opened the app to see if the amount due for the fuel payment which was rs 350, has been reimbursed or not but to my shock, i saw that an outstanding amount of 10, 000-350 (For the fuel cost reimbursement) ie. Rs 9650 has been charged and being completely unaware of the reason for the same, i tried reaching their customer care and was told that someone would get in touch with me soon regarding this issue and since past one week i have talked to multiple zoomcar personals repeatedly explaining my concern and hoping for some consideration from their side but all they told me was that the owner of the car has said that rc is missing from the car and they crosschecked so the amount is valid and i will have to pay it. I tried discussing this with them, that i was not at fault and how would taking the rc card or misplacing it would benefit me in anyway and what proof do they have that i have taken the rc card but i was clueless then that all they want to do is to mentally harass me. I am shocked with the amount of ruthlessness and inconsideration that zoomcar has towards their customers but atleast now i know all that matters to them is to randomly make money out of their customers based on baseless accusations because ofcourse it is mentioned in their policy so they have the right to claim whatever they wish to without even presenting any proof to the customer that the claim that has been made is not false! This entire situation has just left me completely helpless and i am supposed to pay an amount of 10, 000 rupees to this shameful company without any reason.
This company deserves to be shut down. The worst car rental service experience and i deeply hope that no one makes any booking with them in the future. It would be great if you could help me get out of this situation along with the valid refund of rs 350 that i should get for the fuel cost.

I had to unlock cycle no. 102161 but i unlocked cycle 101161. I am not able to end the trip now and the trip is still going on.
The cycle should not unlock if it is not within range.
I have dropped a mail to them and even replied back if my mobile no., cycle no. And m city but still there's no call from the pedl side. This is quite disturbing as the help no. [protected] also doesn't seem to be helpful as every time they tell that i'll get a call from them which actually doesn't happen.

I booked a bicycle on 9.49am on 8th april (Cycle number:102806) and i finished my ride by 10.25am. I bought bicycle to the pedl station and kept cycle beside the other ones and tried to end my trip. To my wonder it's showed bicycle is not at pedl station. I tried to unlock it as the trip is not ended but it was not unlocking.in between i dropped mail to zoomcar and got a automated reply. I tried to end trip so many times but it showed 5 times my trip is ended still the timer is going on.
Please take strict action.

My trip is still live from yesterday. I am not able to end the trip due to technical issues with pedl app. I have sent them numerous emails with all the details and still i haven't got a single call from their side. Kindly take very strict action against them as i have suffered a lot till now. They have deducted my 36 rupees from two trips. I am deeply disturbed by the services of pedl. Pedl cycle no - 102383.

Hi

On 7th april 2018, i have taken zoomcar, mariti swift for drive for 23km only. After thr drive, i have kept car in the same condition what it was. But still i can see in my app, cleaning charges of rs 1000 has been charged and showing outstanding which is not at all acceptable. Nothing has been done inside the car as ot was for few hrs and the car was clean too.

So please reverse this cleaning amount.

Booking id jps62sgc0

This is in reference to the pedl cycle, i mistakenly unlocked a cycle with 103240 as its number and now i am unable to locate the cycle to end the trip. It is deducting the cost from my paytm wallet. Please help me with this and prompt action is appreciated. And also my paytm wallet does not have much money for it go on whole day. Kindly look into this matter and you can notify me on my email. I have raised complaint in mobile app and hyderabad/contactus page.
Caseis filed already as mentioned here [case:786615] (Query related to pedl - i unlocked the wrong cycle number)
When will the trip get ended by zoomcar team?

Hello Team,

Date of the Incident: 06.04.2018
Cycle Number: 100175

I unlocked the cycle and started my ride and went to a nearby place and locked the cycle and sat for few minutes. Once again, I am trying to unlock the cycle through app. It is showing unlocked successfully, but it is not really unlocked in the cycle.

I am trying for the more than one hour, But no solution. Finally I tried calling helpdesk, but no proper helpdesk number for PEDL cycle

And then, I tried to end my trip, that also not working.

I really dont know, I tried all possibilities from my end, but its not working.

Please end this trip asap, as money is getting increased without I am really using it.

NOTE: I have tried to unlock which did not work. So I tried ending my trip there itself, that also did not work..

Till this morning(07.04.2018), I have been charged for it, without even using it. So far I am charged Rs.84, But I have used it only for 40mins.

I also received message this today to return cycle. I left the cycle in front of star bazaar, HSR layout sector 6 yesterday, as I was unable to unlock the cycle I didnt have no other option.

This is the first time I am trying PEDL cycle, it turned out to be a worst one.
Not going the try this cycle, unless this issue is resolved.

I have taken a car from 7 am to 10 pm. with 225 kms free as per the policy and i have returned the car under same condition within the schedule time hence strongly say that i need not pay any extra charges.
My booking ID JPS62PLSM/28.03.18.

This is to inform you that as per knowledge there is no pending amount to be paid by me and also no excess usage(kms) utilized by me.

they a letter to my mail like the below
This e-mail is with reference to the booking made by you with Zoomcar through Company's webpage/mobile app with the following details -

S.No Booking ID Car provided Start time End time Pickup point Drop off point Initial Rental Security Deposit Outstanding
1 JPS62PLSM TS07UF3321 28/03/2018 07:00 28/03/2018 21:44 Home Home 1680 0 9790

It has come to our attention that the car has been used in excess of the paid rental amount and in accordance of the agreement duly verified and acknowledged by you, you are liable to make payment of ₹9790 to the company. Please note that failure to make payment of the due amount will render you liable to civil proceedings and the company would be entitled to recover the due amount by attachment of your property (movable/immovable) or otherwise. Further, willfully declining or making delay to pay the above said outstanding amount could also subject you to criminal proceedings.

We therefore request you to make payment of the aforementioned outstanding amount of ₹9790 within 5 days of this mail, failing which we shall be constrained to initiate against you civil and criminal legal proceedings as are warranted by law for recovery of the due amount. Please note that in accordance with the Member Agreement displayed here, duly verified and acknowledged by you, the company is entitled to recover all costs incurred in initiation of legal proceedings.

They are showing false damage charges .At the time taking the car there is a little bit wet condition is there at bottom of left seat i ignore that one after some time i have observe when i used the AC i have observed that water leakage at the same area.immediately i called to customer care as there is a water leakage problem is there, at that time they told me that car replacement not possible you can service the car in any authorized service center we will make reimburse the amount but lack of time i was not done any repairs without using ac i have used the car till the end time.
with that reason they are showing as damages charges on me and they are pressurizing to pay the amount of Rs.10000/-.they are saying that if i not repay the money in time they are charging 18% interest .

1.My question any one can damage AC.
2.Every one can use the AC
3.If ac not coming without ac they use the car but how the damage will happened