Zoomcar Complaints & Reviews

It’s very important that i share this to let all people know to remain extremely cautious and aware of cheap money-making ways of this so called company called zoomcar. I had no idea that they could mentally torture their customers to this level. So here’s exactly what happened. I had booked maruti swift for one day trip to mysore and had to pickup the car from a residential area rather than a regular zoomcar site and so i reached the location and got highly disappointed when i saw the car’s condition. It had extremely dirty interiors and exteriors and all the documents kept in dashboard were very badly crumbled so before starting with journey, i called the zoomcar customer care and told them that car was not at all in a good condition so i needed an alternative but they apologized and said that i could take it to a local garage and all the amount for cleaning would be reimbursed so i continued with my journey and after returning the car, i uploaded the reciepts for the fuel payments done during my journey, also i knew that i would be charged for the extra kms which obviously was acceptable and i paid the amount for the same on their website but suddenly one day later, i opened the app to see if the amount due for the fuel payment which was rs 350, has been reimbursed or not but to my shock, i saw that an outstanding amount of 10, 000-350 (For the fuel cost reimbursement) ie. Rs 9650 has been charged and being completely unaware of the reason for the same, i tried reaching their customer care and was told that someone would get in touch with me soon regarding this issue and since past one week i have talked to multiple zoomcar personals repeatedly explaining my concern and hoping for some consideration from their side but all they told me was that the owner of the car has said that rc is missing from the car and they crosschecked so the amount is valid and i will have to pay it. I tried discussing this with them, that i was not at fault and how would taking the rc card or misplacing it would benefit me in anyway and what proof do they have that i have taken the rc card but i was clueless then that all they want to do is to mentally harass me. I am shocked with the amount of ruthlessness and inconsideration that zoomcar has towards their customers but atleast now i know all that matters to them is to randomly make money out of their customers based on baseless accusations because ofcourse it is mentioned in their policy so they have the right to claim whatever they wish to without even presenting any proof to the customer that the claim that has been made is not false! This entire situation has just left me completely helpless and i am supposed to pay an amount of 10, 000 rupees to this shameful company without any reason.
This company deserves to be shut down. The worst car rental service experience and i deeply hope that no one makes any booking with them in the future. It would be great if you could help me get out of this situation along with the valid refund of rs 350 that i should get for the fuel cost.

I had to unlock cycle no. 102161 but i unlocked cycle 101161. I am not able to end the trip now and the trip is still going on.
The cycle should not unlock if it is not within range.
I have dropped a mail to them and even replied back if my mobile no., cycle no. And m city but still there's no call from the pedl side. This is quite disturbing as the help no. [protected] also doesn't seem to be helpful as every time they tell that i'll get a call from them which actually doesn't happen.

I booked a bicycle on 9.49am on 8th april (Cycle number:102806) and i finished my ride by 10.25am. I bought bicycle to the pedl station and kept cycle beside the other ones and tried to end my trip. To my wonder it's showed bicycle is not at pedl station. I tried to unlock it as the trip is not ended but it was not unlocking.in between i dropped mail to zoomcar and got a automated reply. I tried to end trip so many times but it showed 5 times my trip is ended still the timer is going on.
Please take strict action.

My trip is still live from yesterday. I am not able to end the trip due to technical issues with pedl app. I have sent them numerous emails with all the details and still i haven't got a single call from their side. Kindly take very strict action against them as i have suffered a lot till now. They have deducted my 36 rupees from two trips. I am deeply disturbed by the services of pedl. Pedl cycle no - 102383.

Hi

On 7th april 2018, i have taken zoomcar, mariti swift for drive for 23km only. After thr drive, i have kept car in the same condition what it was. But still i can see in my app, cleaning charges of rs 1000 has been charged and showing outstanding which is not at all acceptable. Nothing has been done inside the car as ot was for few hrs and the car was clean too.

So please reverse this cleaning amount.

Booking id jps62sgc0

This is in reference to the pedl cycle, i mistakenly unlocked a cycle with 103240 as its number and now i am unable to locate the cycle to end the trip. It is deducting the cost from my paytm wallet. Please help me with this and prompt action is appreciated. And also my paytm wallet does not have much money for it go on whole day. Kindly look into this matter and you can notify me on my email. I have raised complaint in mobile app and hyderabad/contactus page.
Caseis filed already as mentioned here [case:786615] (Query related to pedl - i unlocked the wrong cycle number)
When will the trip get ended by zoomcar team?

Hello Team,

Date of the Incident: 06.04.2018
Cycle Number: 100175

I unlocked the cycle and started my ride and went to a nearby place and locked the cycle and sat for few minutes. Once again, I am trying to unlock the cycle through app. It is showing unlocked successfully, but it is not really unlocked in the cycle.

I am trying for the more than one hour, But no solution. Finally I tried calling helpdesk, but no proper helpdesk number for PEDL cycle

And then, I tried to end my trip, that also not working.

I really dont know, I tried all possibilities from my end, but its not working.

Please end this trip asap, as money is getting increased without I am really using it.

NOTE: I have tried to unlock which did not work. So I tried ending my trip there itself, that also did not work..

Till this morning(07.04.2018), I have been charged for it, without even using it. So far I am charged Rs.84, But I have used it only for 40mins.

I also received message this today to return cycle. I left the cycle in front of star bazaar, HSR layout sector 6 yesterday, as I was unable to unlock the cycle I didnt have no other option.

This is the first time I am trying PEDL cycle, it turned out to be a worst one.
Not going the try this cycle, unless this issue is resolved.

I have taken a car from 7 am to 10 pm. with 225 kms free as per the policy and i have returned the car under same condition within the schedule time hence strongly say that i need not pay any extra charges.
My booking ID JPS62PLSM/28.03.18.

This is to inform you that as per knowledge there is no pending amount to be paid by me and also no excess usage(kms) utilized by me.

they a letter to my mail like the below
This e-mail is with reference to the booking made by you with Zoomcar through Company's webpage/mobile app with the following details -

S.No Booking ID Car provided Start time End time Pickup point Drop off point Initial Rental Security Deposit Outstanding
1 JPS62PLSM TS07UF3321 28/03/2018 07:00 28/03/2018 21:44 Home Home 1680 0 9790

It has come to our attention that the car has been used in excess of the paid rental amount and in accordance of the agreement duly verified and acknowledged by you, you are liable to make payment of ₹9790 to the company. Please note that failure to make payment of the due amount will render you liable to civil proceedings and the company would be entitled to recover the due amount by attachment of your property (movable/immovable) or otherwise. Further, willfully declining or making delay to pay the above said outstanding amount could also subject you to criminal proceedings.

We therefore request you to make payment of the aforementioned outstanding amount of ₹9790 within 5 days of this mail, failing which we shall be constrained to initiate against you civil and criminal legal proceedings as are warranted by law for recovery of the due amount. Please note that in accordance with the Member Agreement displayed here, duly verified and acknowledged by you, the company is entitled to recover all costs incurred in initiation of legal proceedings.

They are showing false damage charges .At the time taking the car there is a little bit wet condition is there at bottom of left seat i ignore that one after some time i have observe when i used the AC i have observed that water leakage at the same area.immediately i called to customer care as there is a water leakage problem is there, at that time they told me that car replacement not possible you can service the car in any authorized service center we will make reimburse the amount but lack of time i was not done any repairs without using ac i have used the car till the end time.
with that reason they are showing as damages charges on me and they are pressurizing to pay the amount of Rs.10000/-.they are saying that if i not repay the money in time they are charging 18% interest .

1.My question any one can damage AC.
2.Every one can use the AC
3.If ac not coming without ac they use the car but how the damage will happened

Hello team,

Date of the incident: 06.04.2018
Cycle number: 102632

I have opened the app and unlock the cycle.in the app, it is showing your ride started. But the cycle did not unlocked itself. I am really shocked with this very strange behavior.

I really did not start my ride itself. The cycle still in the pedl station only and locked. But as per the app, ride is still going on and money is getting increased. Without even touching the cycle, i am getting charged by pedl cycle app.

I tried all possibilities and i did not find any solution and my friend also tried, it behaved the strange way.

Frustrated and moved to home. But money is still getting increased in the app.

Please help me and stop this frustrating behaviour of pedl cycle.

Note: i tried ending my trip as well that also not working.

Hello Team,

Date of the Incident: 06.04.2018
Cycle Number: 100175

I unlocked the cycle and started my ride and went to a nearby place and locked the cycle and sat for few minutes. Once again, I am trying to unlock the cycle through app. It is showing unlocked successfully, but it is not really unlocked in the cycle.

I am trying for the more than one hour, But no solution. Finally I tried calling helpdesk, but no proper helpdesk number for PEDL cycle

And then, I tried to end my trip, that also not working.

I really dont know, I tried all possibilities from my end, but its not working.

Please end this trip asap, as money is getting increased without I am really using it.

NOTE: I have tried to unlock which did not work. So I tried ending my trip there itself, that also did not work.

I have booked hyundai i10 in chennai for 220KM for 11 hours. The back tyre got puncture near uthukottai due to some sharp iron particles on the road side. So I checked for the Spare tyre and it was there but there is no jack tools to remove and to fix the spare tyre. Since it was strike on that day there were no shops available but anyhow we have got jack tools from another people who came by car on that way. But we have not put the puncture...

Here are the details of th

Booking id e outstanding amount
1 JPS621K1F total amount 94608 outstanding rs 27291
INR 27291

i took zoom car. i told the collector that there is no damage.. he put damage charges on his own ... on my account. initially i had to pay 56000 somsething than after damage charges made on me forcebly when i check my app rnr

nd also collector didnt tell me of fuel charges can be refunded ii dint carry the other bills .i read online that fuel will be refunded... however i am attaching one bill pls check same.. thank u'

customer care says it was written while on booking, how i check the app was too slow to work atleast executive always tell abt the norms and fuel can be refunded .

my friend took myles he was aware of all the norms told by executive and also and he was given compensation for his self driving car though not the entire money .

and i already have paid 65000 rs to zoom car . still they are asking 27000 rs more . i cud buy a new car in this price .

Hello team,

I facing a problem regarding ending trip.

Let me tell you the full story:-

On 5th april, 2018 evening around 5:35 p. M i tried to book a cycle. But after starting the trip, cycle did not unlocked. Then after trying sometime i ended the trip. And it has ended successfully.

Then i booked another cycle which was standing beside the first one and the same thing happened the cycle did not unlocked. After that i was trying to end the trip. But till now, i am not able to end trip. And the amount is continuously increasing.

I have already mailed to [protected]@zoomcar.com with case id 783411.

Please resolve the issue and let me know anything is required from my side.

Cycle no 100885.
Location: unitech gate#2, new town, kolkata

Hi,

It’s been more than 24 hours i am awaiting response from zoomcar, as per discussion day before.

I have been using zoomcar for very long and this kind of incident is highlt unacceptable.

I have dropped the car in best and same condition as i took it along with being in time. Using unlawful practices you as zoomcar have levied damage charges on me which i do not owe.

This is a new kind of marketting cheap tricks you guys are performing which i will take the case up to consumer court and spread out in social media.

As in you understand you need to repay for fuel, you levied damage charges to balance it out. If the company is running out of finances then shut it down.

If the damage has occurred after i have dropped off the car then i am not held any responsibile, moreover there was no damage and it is a very cheap trick.

I need a sincere apology by zoomcar owner to play around with these tricks.

Else what happens :-

I move to consumer court and supreme court along with my team of lawyers and file a petition along with video evidences of car before taking up and after dropping which shows there are no damages at all and in court i shall demand a cimpensation of 1lac rupees for the by zoomcar as a firm.

Warning you to respond and resolve along with apology within today - 06/04/2018

Hello sir this is madan here booked one pedl in pune on 4 th of april, not able to end my trip. Pedl no is 101480. Please help me to do so. Till now zoomcar deducted 80 rs from my paytm wallet and still it is counting. So please stop that. I have booked pedl from coa main gate pedl station. While i went for starting the trip, pedl didn't unlocked. Still now it is in locked condition.

Hi team,

I took cycle near mahindra city chennai and have used it about 5 minutes.
While end my trip my cycle didn't locked manually and also through app (Problem with the cycle lock i guess). Tried it more than 5, 6 times it does not worked. After that i was dropped their and went off. I was keep trying to end my trip through zoom car app pedal cycle. It shows pop up that "lock your cycle manually" like that. Everyday i'm receiving msg and also the trip cost increases simultaneously. Dono wat to do further. Also raised an complaint but it was resolved status.

Please do me need ful as soon as possible.

Cycle no: 102266
Place : mahindra city chennai

The zoom car support center is the worst.
There is no call back system available and when you try calling them they just put you on hold for more than half hour and then disconnect the call.
Also i tried scheduling the one to one call and meet but there is no response.
I want to add my car in the zoom service but i am not able to connect them and any attempt to contact them is failing.

This is in reference to the pedl services just started in iit bhu varanasi. I mistakenly unlocked a cycle with 100253 as its number and now i am unable to locate the cycle to end the trip. It is deducting the cost from my paytm wallet. Please help me with this and prompt action is appreciated. And also my paytm wallet does not have much money for it go on whole day. Kindly look into this matter and you can notify me on my email.

Dear sir, last night i started a trip for pedl cycle 100913 from hostel 5 iit bombay, i parked the cycle at one place just to go to a washroom for 1 minute. When i came back the cycle was not there, somebody took it. I'm trying to end the trip since then but i'm unable to. Please end the trip. It has already cost me 15rs and the trip is still going on.
I have already mailed twice from the contact us menu but no response yet and there is no contact number. Please look into the matter

I use pedl cycle to commute to work place. These days its hard to find even a single cycle at all the 4 stations nearby parihar chowk, pune. After my office i take cycle and park it at one of the 4 stations.in the morning time i hardly see even a single cycle. Make sure about the availability of cycle when it is required. Do some research and distribute the cycle at every station or area accordingly. Place nearby parihar chowk, pune are crowded with students. So consider this point.