Zoomcar Complaints & Reviews

Reference booking id:jps621atm
Customer: lavan kumar
Car: baleno
Date of booking:17/03/2018
City :bengaluru

We had booked a car with zoom for 120kms and we took our car one hour delay on that. And we didnt like the car given to us, we even asked them to change the car but no cars arel left with no option we took the car. We started travelling, the car after some time the car started producing little...

Hi my self nizam booked a car from zoomcar on[protected] @ 7:00 pm from magrat garuda mall near mg road and when i visited i asked agent what need to be done since this was my first experience with zoomcar so he told me that you can take that car by unlocking it. He dint told me to take a pic are video but i took some of the pic which was a damage on the car it was on left front door and bumper on left and i left the place and drop a car...

Sir/ma'am,
I am extremely dissatisfied with refund process of zoom car. I have uploaded the fuel bill on 11th march 2018 while closing the booking. However, there has been no refund. I have raised an email ticket on 11th march and also on 15th march 2018 and latest on 20th march, case id 748067. I have just received automated responses with no further progress on my refund and my 500 zoom points accrediting. The service center number...

After completion of trip, the all started showing the excess km outstanding amount which was fraud. I hardly traveled 20-25 kms extra but the app is showing about 400+ extra kms. I complained about the issue but they are saying it is done based on the car readings. I asked for the route that i traversed which they are not providing stating that it is confidential.
I demand to see the route map which i have traversed and calculate kms...

I work at iucaa, pune and commute with pedl cycle owned by zoomcar. On a daily basis following are the problems i generally face.

1. Unlocking and locking the cycle at the beginning and end of the trip due to technical or mechanical issues. But somehow i manage it.

2. Most of the times when i want to end my trip at a pedl station, it still asks me to find a nearby station. This may be due to gps system issues...

Hi
My cycle didnot unlock and i am not able to end the trip as well. Money is getting deducted every 30 mins. The trip is on from last 5 hours approx. I didnot drive for even a single minute and single km.
What the hell, i am really frustrated because of this. Please end this trip and provide me the refund as well.

Cyclenumber: 102559
Name: sonu buchasia
Email: [protected]@gmail.com...

Incident detail:
I was heading towards Kolar from Bengaluru in extreme right lane..
The bus in question was facing the same direction in the extreme left lane but wasn't moving.
The bus made a sudden U turn, with no signal.
I saw the bus turning, applied brakes, speed got reduced to around 30-40km/hr but later brakes had no effect to reduce speed further...
With very less time left to impact, I had to...

The pedl cylce stations near our house are at kphb children's park and sai sowmya homes, and there are no cycles available there to start a trip, the situation has been like this for the past 2 days, it's really an inconvenience.

Kindly, take precautions to make the cycles available all the time.

Thank you.

Location: balaji nagar, kukatpally, hyderabad....

I booked a car from Delhi and drove the same to Agara.
First and foremost i had booked a Honda Jazz and at the last minute i was conveyed that the said vehicle is not available at location and they offered me a swift instead, car number DL1NA1154 The car was parked at aditya mall Indirapuram in the basement which is a very dark and shady place and we were very uncomfortable to go to the same place as it was very dark and deary and...

I parked the cycle in the same pedl station from where i take the cycle and locked it and tried to end the trip but it shows time out and please try it again, i tried again and it went to payment section and feedback after providing payment it shows time out again i tried several time still now the trip has not been end it charging me till now i left the cycle in pedl station

Phone number - [protected]
Cycle id - 102501br...

I am very disappointed with the pedl cycle rental by zoom cars.. As i am not able to end trip and there is no way to contact service helpline..: (

I unlocked a bicycle number 103042 for my son from law college road, pune, opp tata motors showroom, at 6:54am on 18march2018

My son forgot to lock it and it was missing from vetal tekdi, ahead of vik he patil school.

We lodged a complaint at @8:30...

Cycle id 102559. The cycle at location in front of cyberabad police station didn't unlock by using the cycle id but the trip started and is still active. I tried to end the trip multiple times but it denied. Money from my paytm account deducted. Also receiving messages of incurring an outstanding. Plz end my ride and refund my money back as i even didn't ride the bicycle for a minute....

This is regarding booking id # jps6213ys. The cost for 4hrs and 60kms driving was 920kms and i gave a deposit of 5000 inr as well. Before booking started i was told that they cannot provide me car the from the pickup location they mentioned at the time of booking you have to come to some different location to pick up the car. This disturbed my plan as the new location was 10kms far then the previous one, they said they will pay for the two...

They gave us the car for 27 hours. The car was in the parking zone of wonderla and as soon as we thought to drive back the care was not starting. We called him around 7 and around 7:30 they assured us to send us a technician within one and half hour. And now it a been 4 hours none has come to help. From the last two hours the technician is saying that he is reaching in 10 mins. Very poor service. Highly unsatisfied....

Hello,

I have subscribed zoom zap for subscription & also paid the required amount in time. After paying the amount they sent me mail stating :

Dear zoomer,

Congratulations!! You are now a part of the zap subscribe community!

We are glad to have you on-board as one of the few lucky ones to get your hands on one of the limited brand new tata tiago.

As part of the...

I booked a car on 2 november, 2017 with id - jps6t6vrd for which i paid 5760 and 228 after. I had to receive a refund amount of 5000 which i haven't received yet. I filed a complaint in zoom car multiple times but there's been no such satisfying and useful response. Zoom car told me to contact paytm aslo but there's been no good response from them too. I am very much disappointed for the service you are providing me....

Money is deducting without using the cycle. I booked the cycle but the lock is not working and even when i try to cancel the trip, it's not taking. Since last night 16th march, money is deducting. Please refund the money.

My experience with pedl is worst. Even i not used it at any second, it's deducting the amount, and there is no customer service available to complain.
I forgot the number. But they can track my record...

Hi team,

I booked a car around 3:00am after i visited your zoomcars workshop i doesn't allow me to unlock the car... It's stating that clear previous outstanding, but what my query is it should have been notified me before when i made the payment but it doesn't.

And another thing is i called your customer care and spoke with mr. Karthick he said he is a supervisor anyways i request him to cancelled the booking...

I booked a cycle, but lock did not open, and not able to end trip, till now 11rs has charged, when i click to end trip it takes time to process and shows time up, so plz resolve this issue as i m paying unnecessary, plz look after this issue, this is second time
Location - lodha palava casa rio dombivli east
Cycle number - 102397
Please resolve asap...

Hi team,

I booked a cycle 102756 stationed at my hostel location but the lock didn't open. I tried to end the trip but it asked me to end at different location. I am being charged 44rs till now. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.

Cycle number 102756
Name - siddham jain
Area - hostel 6 iit bombay...