Zoomcar Complaints & Reviews

Hii team
Yesterday my sister and me booked 2 pedl cycles. When we reached to our homes my pedl get locked and i end the trip but my sister is unable to end the trip and it showing that find nearby station. After sometime the cycle was not there. What should we do to search cycle and to end trip.
Plz let me know asap.
As pedl is not at our place even then the money is deducting from the account. Please resolve our problem asap.
Pedl no. 102392
Name - shreya

I'm unable to end the trip. Whenever am ending the trip there is a pop up notification regarding nearby pdel station.
My friends have ended the same trip at the same location but am unable to do so.
Please look into these matter

Cycle no - 100927
Location - university of engineering and management, newtown, kolkata. Near rosedale

Hi i do ride a pedl cycle today i wanted to go to shivaji nagar station from fc road i took the cycle but when searched about the pedl point near shivaji nagar to drop it... I noticed that it's far away from station and it was almost on a opposite side... No matter, i took the cycle there... Map displayed that i have reached the pedl station but there was no sign board nothing which could indicate that that's the pedl point... So plz resolve this and i would suggest you to provide some pedl station near akurdi station too...

I have unlocked cycle 100028 instead of 100068. Please help to lock the cycle as i am unable to lock the cycle due to it not being near my location. I have complained on the app but it is not quite effective as 24 hours is too long to wait for the complaint to register and that would build up a huge bill at the rate of rs.1 per hour. I live in rajarhat, new town, kolkata, west bengal. I hope i will be charged minimally for a ride that i have not taken. Hoping for immediate help.

Hi,

I have not uesd the cycle code no #101917. I have unlock it but it didn't happen... So it's there in the same place.. My trip not stopped still it's taking.. It's a technical issue.. Solve it asap... I didn't even ride the cycle and unlock also.. Your counting the hours and one more thing ur sending message to keep in pedl station.. I didn't take cycle... But ur taking money and asked to return it.

Do something with this problem... I want to use zoom app service in future bt if this type of issue happens then no one will use this.
Please, resolve query asap...
Cycle code no #101917

Hi
I have tried to unlock cycle from hsr layout bangalore.. Trip started but cycle didn't get unlock.. My cycle number 102975 still trip is going on.. Its technical bug. Its fine.
But there is no proper customer support.. This is how u will support customers.. Such a irritating experience
I never expected like this.. Still i can't able to end trip but i didn't even take cycle also. This is how u are cheating people.. Give a proper customer care number.. Solve the problem asap and don't take money

For last 2 days i am mot able to unlock a single cycle. (Earlier i was able to umlock and start journey.)
I tried many cycles at many pedl points in pune. After scanning qr code its just coming 'ok' and nothing is happening. I tried to unlock using cycke number but in vain.

My mobile no is [protected] and fb account is [protected]@yahoo.com
Pls resolve the issue asap.

I booked a car on 17.13.2018 for 6 hours. After driving the car for maximum of 2 hours, the car broke down mid-way. We called for support which reached to us 2 hours later. The next morning when we called the customer care for refund since we didn't use the car for the assigned hours, they verified and informed that we will be charged a minimal amount and the rest will be returned. When we checked our profile on the same day, in the evening, to our shock we were penalized with rs 10000. We then reached our for the support care immediately asking for the split of the bill, and why have we been charged a huge amount of rs 10000. Instead of a valid logical explanation, what we received was threatening from the company. I being a customer have all rights to be aware of the split of the bill i am paying.

I’d a very smooth ride on 22nd march 2018 and the tyre damage didn’t happen during my ride. I’ve been a very loyal and a regular customer with you but with this experience i have a strong feeling that i might stop using your service anymore. Moreover you have shared an image of a tyre holder by an individual person. How does that justify that it belongs to my car, it happened during my ride. Please let me know. Please share the image of the tyre of the same location before my ride started. If you have to prove me guilty then it has to be with a substantial proof.

This post has been written with a lots of frustration as i never expected this from zoom car team.

Zoom team, what’s happening here is with these invalid charges you are loosing trust of your regular customer. I used to refer my friends and family to zoom car but now i would hasitate to refer you any one in this earth.

Please note that your customer team told me that the collection team would get back to me. Please don’t try to threaten your customer with all these statement, it doesn’t sutes a reputed company

Please take off this invalid charges of my account if you want me to continue business with you or let the charges be on the account as i would never ever ever pay for something that i’m not responsible for.

Thanks,
Pradeep nair

Hii.. I'm praveen from hyderabad. I tried to book to pedl cycle with number 100247 at andhra bank, prakashnagar, begumpet on 22nd march at evng around 6pm. After submitting details the ride started but the cycle was not unlocked. I tried till 7 pm to unlock it but it didn't. So i left nd tried to end the trip but the trip was not being ended. Without using the cycle already i paid 10rs. Still the ride is in progress nd showing an outstanding of 82rs. Moreover the pedl employee has called me and asking me where is the cycle. When i didn't use how can i know that.. So u guys plz check with issue urgently nd resolve it asap.

I booked a pedl cycle (Cycle no. : 102559) on 23rd march 2018 at 9:40 pm from the gachibowli police station area in gachibowli, hyderabad. The cycle didn't get unlocked on starting the trip and even after multiple tries to unlock the cycle via the app as well as manually.

Then, on trying to end the trip, it asks to lock the cycle. Hence, the trip is still ongoing and i am being charged money every 30 mins. I just got a message asking to return the cycle to the station by 2:38 am (24th march) to avoid an outstanding. The cycle is in that pedl station itself in the locked state.

Please end my trip and return the amount charged from my paytm.

This was horrible experience. Booking id # jps621351. The ground person just asked me to see my dl and snatch it took it without my consent eithout even telling me he kept my dl under locker and said he will call me and give my dl back after verification its more than a week now and still he did not return.

Firstly due to the bike mistake, he hit the car my car was on halt, and bumper got damaged. Attached is the picture. I raised with the zoomcar they asked me to send the picture of the damage car i did the same.

Incident took place because of a biker fault he got panicked and hit my car.

There was clearly no mistake from my side as i was not at all driving and my car was on halt. Still there was damage in the bumper and when i asked the service center it was only 5k then why without even looking at the car, there is a charge of 10k applied. Not sure why am i charged 10k when the damage is not that major, also i checked https://www.zoomcar.com/bangalore/damage_charges it says for maruti swift the charge for front bumper damage is 5k

Pls see the car damage yourself
https://s3-ap-southeast-1.amazonaws.com/zoomcar/images/original/31f0359bb3c72fb9...⇄

https://s3-ap-southeast-1.amazonaws.com/zoomcar/images/original/c603a7bd97009d40...⇄

https://s3-ap-southeast-1.amazonaws.com/zoomcar/images/original/05824a66388a7322...⇄

https://s3-ap-southeast-1.amazonaws.com/zoomcar/images/original/510282bc7c2a420e...⇄

Also the person who was at the site zoomcar royal meenakshi mall took my dl just to see and then told me will return it back after verification he simply snatched it and put it under the locker. Pls have a look into the matter.

Pls understand the matter and return my dl you cant take anyones dl like that also i will go to the legal way if you make me suffer and do this muc hassle to me. I can pay you reasoanble amount upto 6k and retunrn my dl

Hello, this is extremely urgent. I am using pedl service in mimple nilakh, pune. My cycle number is 102360.. I unclocked the cycle and my trip started since morning 6.59 pm. And the cycle wasn't unlocked. I tried ending the trip but i m unable to end the trip. Please end the trip from your end. This is really frustrating that there is online support or number. I sent multiple mails but got no response. At last after killing my one hour i came back to place.

Request you to immediately end the trip and refund my money back.

Booked cycle no. 100606. I unlocked this cycle buy never able to start my trip. This cycle was unlocked some distance away, someone took that cycle and not able to locate and the trip. I immediately tried to contact customer care but issue not resolved and i not able to end my trip till now. The trip is still on going. Please help me to end my trip as soon as possible. This is very much frustrating as i am not able to end my trip. Pease make sure that you have a dedicated customer care number exclusively for contact. Very much frustrated and disappointed. Please help me as soon as possible.

We had taken a zoomcar (Jps621b90) on 18th march 2018 7:00 pm from jp nagar 7th phase. The pickup location was scary and not didn't look like we could get a cab from there when we drop it back at 12:00 pm. So at around 8:48 pm we had called the customer care requesting if we could drop it somewhere in koramangala the customer care executive said we can but we would be charged a penalty of 2000, which we agreed to. He said it is not an issue and can park it in koramangala and call the customer care to let them know (Nothing else about any other extra fee was mentioned). Later we paid for a time extension till 1pm. At about 12:30 we dropped the guys off and reached forum to park the car and called the customer car. They made us wait for 45 mins and then called us again to tell us that we cannot park it there we have to park it back in jp nagar. By the time they had called back, because it was getting too late we had kept the keys inside and locked the car. When they said us that we have to park it back in jp nagar we informed them that it is not possible and disconnected the call. That very night we go a notification about the inconvenience fee of 2000 which we paid immediately. 2 days later we got a message saying that there is an outstanding amount of 8240 because the car was dropped 13 hours late. When i called the customer care they said that for change of drop location it is a penalty of 2000 rs. Plus late drop charges, which was not mentioned earlier. It is not mentioned in their help and support section on their app either. How can i be held responsible because the people at zoomcar 3 hours later changed their mind and decided that change of drop location is not possible? Is not pure customer harassment making 3 girls wait at a parking lot at 1 am? Why did this outstanding fee of 8240 pop up suddenly 2 days later, while the 2000 was charged immediately?

I booked the car on so nd so date ...after returning the car on so and so date...after one day zoom car customer care called me and telling me stories that car has been damaged by me and car is unable to move...oil leakage bla bla stories and told me to pay 6000...if car was unable to move how did i drive and parked? If i dnt pay legal notice will be sent...Wow...lets see Zoom Car who will win over this...no matter what u do i will not pay...cos i didnt do anything...and i didnt give u my dates or my booking id cos i have all the proofs wn u send legal notice i will be ready with my lawyer...

A little piece of Advice : dnt make ppl to make wrong things as we also kw d rules... next time damage might be done by accident may be... and i should pay oly 10k max... wt if damage is more...and u cnt get ur insurance cos of sme reasons...

STOP DOING FRAUD ZOOMCAR...STOP CHARGING PPL WIT FAKE CHARGES.

Reference booking id:jps621atm
Customer: lavan kumar
Car: baleno
Date of booking:17/03/2018
City :bengaluru

We had booked a car with zoom for 120kms and we took our car one hour delay on that. And we didnt like the car given to us, we even asked them to change the car but no cars arel left with no option we took the car. We started travelling, the car after some time the car started producing little sound. But to cal customer care we dont have network in phone. After travelling 30 kms it started producing sound little higher then again we contacted customer care and finally we told them about the issue. They told us to show to mechanic available to us and it has become night so no mechanics were available. Finally before going to start our return journey we again contacted them, they said come back if car break downs we will assist you. Finally the car got breakdown in our return journey. Those people took long time to reach us. We have already informed regarding the car condition and unecessarily next day they updated 10000 fine. We got shocked and we called back them they told its just formality after issue is resolved it will be removed from your account. And next day they called us again and told that its your fault so you have to pay the fine or else legal notice will be sent to your home.
If they are aware the car is about to service why they were providing such cars and causing inconvinience but finally levying penalty on us even there is no fault from our side.
Please let me know if i can still trust anyone from zoomcar team for justice in this regard? I'm being threatened by zoomcar legal team with legal proceeding. I really don't want to pay for something without any fault of mine. The money we earn is our hard earned money and i can't let someone take it away by fooling me. I will fight until justice is done

Hi my self nizam booked a car from zoomcar on[protected] @ 7:00 pm from magrat garuda mall near mg road and when i visited i asked agent what need to be done since this was my first experience with zoomcar so he told me that you can take that car by unlocking it. He dint told me to take a pic are video but i took some of the pic which was a damage on the car it was on left front door and bumper on left and i left the place and drop a car on[protected] @ 1:00am when i drop even then the agent in the place dint say any thing and i left the place then i got a call on[protected] @ 11:30am saying that there is a damage of car on right back wheel and it is rime and wheel cap is damage and they have charged me 5000 hence i have not damaged the car they are charging me. It was my first experience and it was a very bad experience
Regards
Nizam
Booking number is : jps621ldv

Sir/ma'am,
I am extremely dissatisfied with refund process of zoom car. I have uploaded the fuel bill on 11th march 2018 while closing the booking. However, there has been no refund. I have raised an email ticket on 11th march and also on 15th march 2018 and latest on 20th march, case id 748067. I have just received automated responses with no further progress on my refund and my 500 zoom points accrediting. The service center number provided cannot be reached without balance in phone, which is extremely impractical as most of the population of the country has free call service activated. I called the customer support number [protected] through another mobile and also [protected] through my mobile, however there is possible permutation you can chose to talk to an executive on the issue. The customer support forum is extremely unreliable and unfriendly.
I have yet to receive even a proper communication on my refund

After completion of trip, the all started showing the excess km outstanding amount which was fraud. I hardly traveled 20-25 kms extra but the app is showing about 400+ extra kms. I complained about the issue but they are saying it is done based on the car readings. I asked for the route that i traversed which they are not providing stating that it is confidential.
I demand to see the route map which i have traversed and calculate kms based on it.