Zoomcar Complaints & Reviews

Hello,
I am from iit bombay and my cycle no 102609 is in pedl station and i have also locked it
Still it says to find nearby station to end it
I have unlocked and locked it many times and tried to end the trip still it says to find the pedl station even though it is at a pedl station also my money keeps on debiting i request you solve this issue fast as i am not able to use the services...

Dear concern,

I am unable to end the trip, application made me run from one parking stand to another, however kept on throwing the message that please find another open stand. I just can't keep roaming to find a vacant parking lot... At the same time billing is still going on... It seems to be a fraud and deliberate billing strategy of zoomcar...

Regards
Jitendra...

Hi - for booking id : jps62woym

My xuv was going for service and i had taken a zoom car 2.5 day 300 km package. This is an automated collect and drop off car.

I reached the place and found car full of dents, scratches and a hole in the bumper. Called zoom service to report, they asked to report via app and take video if possible, so i did take video and reported via app - app said car does not seem suitable to...

It was horrible experience from zoom car i was taken car in the month of feb booking id jps62grf0 this was my first booking in zoom car while taking car driver ask about check in after everything process i whoud have ask him earlier scratches he said take video for scratches i took video also, after check out some one came and collect the car he never ask anything about scratches after 30 min he was # fellow calling and telling scratches...

Booked cycle no 101289
We have faced a lot of problem with the lock tried taking it to different stations because it was giving a message find nearby station.
No helpline number no such faq on the website and no other help
We have wasted our 3 hours with that lock issue created such lock problem
Much annoyed with these thing.
Also we r being charged uptill now.
Request you to end the trip from your...

I took a pedl bicycle at 7:53 pm yesterday night (March 4 2018) from he quarters at iisc. After 25 minutes of ride, i tried to park it back and end the trip. It gave message that parking full, try other pedl stations. I went around to 3 pedl stations to end the trip but to no avail. At the last station, when i ended the trip near ne quarters, by manually locking the bicycle. The sensor was not working and i could not unlock the cycle. My...

Booking id jps62qij1
I got some legal notice from zoom for charges forced on me.!! I am getting harassed by zoom customer care and they are blackmailing. I regret for using your service.

I do not agree with the charges levied on this booking. First of all, the car which i received had multiple issues (Full of dusts, windscreen wiper not working, too many prior damages, very hard clutch as it seemed it was not maintained...

I had booked swift under booking id: jps62rd06 for 2 days.
I was traveling in vehicle with another 4 members of family including 4 year old kid.

While returning vehicle even in all good condition, new fleet service located in nagpur started picking argument due to dust on mud guard and threatened to charge 2000/-.

On my argument at that time he did not add cleaning charges but while i checked for my refund...

Cycle no:- 101647

I am not able to unlock my cycle after it get locked and also, i am not able to end my trip.
Sometimes pay with paytm option comes but during payment it show no outstanding remaining.

I have already sent a mail with attached images. But no one replied back.
I have wasted 2 hours on this at last i have kept the cycle at stand

Please end my trip at your end and refund...

Booked cycle no. 101110.
It shows on my phone that the cycle has been unlocked when it actually hasn't. I'm not able to unlock the cycle nor am i able to cancel the trip. I tried to manually unlock it but to no avail. And now it saying me to pay 27 rupees and already it took 14 rupees from my paytm account, even i couldnt send email, while trying to send mail it showing that something went wrong. Whats wrong with you guys
And...

Booked a zoom car last week.. There was a gprs failure., i. E gprs through app showed a different location than the location where i picked up the car.. However i parked the car in right location and also had to confirmed through customer care person who said it was in right location.. However they later charged me a fine of 2500 rs saying it was wrong location.. Even according to their gprs it was less than a kilometre difference.. I consider...

Like numerous other complaints;
I too locked my cycle outside my house while in an on going trip.
And it hasnt unlock in last 39minutes despite numerous attempts; how ever it shows a pop up in the app saying "you cycle is unlocked"

. Ending the trip shows a nithing pop uo saying "timed out".

Please fix the issue asap.
Registered witj phone number: [protected]...

Hi,

I have unlocked the wrong cycle and i am unable to locate it. I was trying to unlock cycle no 101378 which is currently in casa rio club pedl station, but unfortunately i have unlocked cycle no 101368. I am unable to end the trip as well, as the popup is throwing an error that please lock the bike. I am continuously loosing my money as paytm is linked.

Please resolve the issue as early as possible. br...

I scanned for a cycle 101680
The cycle didn't unlock at all.. Tried manually also and the journey already started.. Couldn't lock the cycle again not can i end the trip.. Rs.30 already deducted from my paytm and i couldn't ride the cycle for even a single minute nor could i book other cycle. Please look into the matter with utmost emergency.. Money is getting incurred in my paytm...

Date: 28th Feb 2018

Dear KARTHIK KRISHNA MURTHY,

This e-mail is with reference to the booking made by you on 12th Feb, 2018 8.00 AM using booking ID JPS62HGMH through the company's webpage/mobile application. You had made initial payment of rs.3804/- as initial rental charges for the aforementioned booking for car bearing registration number Jazz MH14FC4461.

It has come to our attention that the...

Hi team,

I booked a cycle 101595 stationed at my office location & used it for around 15 - 20 minutes, but unable to end trip stating parking is full and end trip at some other station, which also shows the same message. I am being charged for 6th 11 minutes ride as well. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.

Cycle number 101595
Name - tanajibr...

I have unlocked wrong cycle number 100984 instead of 100982. I reported this to the zoom car customer service through mail and received a reply from the zoom car asking me for the phone number and the cycle number unlocked. But it is more than 4 hours and my trip is not ended yet and amount keep on increasing.
Zoom car please rectify this as soon as possible as amount increasing very rapidly....

It was my 5th booking in zoom car. I have driven around 600km using zoom car and like how i took their car like that i have return back the car to them not even a single scratch has made to the car because of me i have recommend zoom car to my friends also. But on tuesday 20.2.2018 at 3.30am i booked a scorpio and i paid for 460 km. After driving few km then only i noticed clutch was in a very bad condition. While returning from athirappilly...

The cycle 101422 which i rented through pedl zoomcar app was not getting unlock right from start. I did not even drive it because it was locked (It was not unlocking by clicking the damn button o[censored]nlock).
So, i opted to end the trip then it keep on saying to lock it to end the trip.
How in the god's name the already locked thing can be lock again?

Anyway to soothe this thing i manually tried to check whether...

I have booked car from zoom with Booking ID: JPS6T2OSQ from Credit Card, for which the refund amount has to be received for deposit. i have done complaint so many times to ZoomCar support, they just send the auto generated email. The booking was done on 23 SEP 17, with amount of 8360/- (Deposit 5000/-). This very same issue is repeated from previous booking also.

No Call complaint can be registered, no local office address,...