Zoomcar Complaints & Reviews

Hi,

I was using cycle 102482 in shivajinagar area, sambhaji park pune and stopped at a shop where it was stolen. I am not able to track the cycle and i have been charged 30rs since morning 8am. I have dropped number of emails through the site but its of no use. Also i am not able to end the trip. Please track the cycle no 102482 and let me know the location so that i can personally visit the place and bring it back to the pedl station.

Please take this issue as high priority.

Thanks

Booking id jps62zhw8

I was given a car with one heavily damaged tyre from inner side which was not visible while inspecting the car and repaired in such a way that its ok to use it. I was not aware of it until it got punctured all the way to manali - shimla. I contacted zoomcar and reply is they can't help in this.

I was charged vehicle damage fee if rs. 6000 which was deducted from my security deposit. This is the way of money making by zoomcar. Using zoomcar is like risking your life and your belongings in the car. I suggest other users that please don't use zoomcars as there cars are unsafe and customer support is helpless.

Still waiting for refund.

This is the letter i received from zoomcar:

Dear ayush pansari,

This e-mail is with reference to the booking made by you with zoomcar through company's webpage/mobile app with the following details -

S. No booking id car provided start time end time pickup point drop off point initial rental security deposit outstanding
1 jps62y5mn ka03ae8586 22/03/2018 20:00 22/03/2018 21:00 home home 40 0 10000

It has come to our attention that the car has been used in excess of the paid rental amount and in accordance of the agreement duly verified and acknowledged by you, you are liable to make payment of ₹10000 to the company. Please note that failure to make payment of the due amount will render you liable to civil proceedings and the company would be entitled to recover the due amount by attachment of your property (Movable/immovable) or otherwise. Further, willfully declining or making delay to pay the above said outstanding amount could also subject you to criminal proceedings.

We therefore request you to make payment of the aforementioned outstanding amount of ₹10000 within 5 days of this mail, failing which we shall be constrained to initiate against you civil and criminal legal proceedings as are warranted by law for recovery of the due amount. Please note that in accordance with the member agreement displayed here, duly verified and acknowledged by you, the company is entitled to recover all costs incurred in initiation of legal proceedings.

Thanking you
For zoomcar india private limited
Sd/-
Dipshikha chakravorty
Signatory authority

Following is my reply.

Firstly, please be a little more specific on how "the car has been used in excess of the paid rental amount". An excess charge of inr 10k has been levied as damage charges while i have not been provided with any details

When i picked up the car, the front left tyre of the car had very little air, which i duly entered in the car inspection as seriously damaged.

However, since i wanted to use the car for a short distance and assuming the company would have checked it before providing the car, i started driving the car.in no time, i found the tyre punctured and myself stranded in the middle of the road. The tyre got further damaged while i was trying to take the vehicle to the side of the road.

I got the tyre changed with the spare tyre at my expense and dropped it at pick up location.

In total, i drove the car for less than 1 km.

Now, leaving aside the harassment, i am being asked to pay 10k for vehicle damage, bumper damage, scratches, bonnet damage, etc.

Hence, i request you to provide me any proof for damages for inr 10k and whatever usage is being referred to in excess of the already paid rental amount.

Even if i was to re-imburse the company for damaged tyre, it should not cost more than inr 3-4k (Although inr 6k is what the zoomcar website says as damages for severely damaged car)

Henceforth, please do not harass customers this way.

Dear sir,

I am a daily commuter and user of your pedl service.
On regular basis, i am taking the same route and from specific cycle station in hsr sector 1, 7th cross and 24th main till salarpuria serenity (Hsr sector 7). The ride generally takes around 13 - 15 mins.

Yesterday (26/03/2018), i started my trip from latter and reach the same location (Hsr sector 1) but unable to end my trip. After several attempts, i left it there locked, believing that the ride will end by itself (As experience once or twice before). To my discovery, it didn't happen. Later when i reached home much later and checked the pedl stations on the map, to my disappointment, i realized that particular station has been removed from the usual place (As it was available the same morning). Meanwhile, after some hours, i got a sms from zoomcar that i was charged rs 10. Today, in the morning, i am unable to use your service and my account has got blocked.

It is highly a matter of inconvenience for your users. I request you to address the following issues as soon as possible-

1. Refund rs. 9 to my paytm wallet
2. Unblock my account.

Cycle no. 100655

Thank you.

Mobile number linked [protected]
Cycle number 102740
Bangalore city

Kindly end the trip on this cycle. I have not been on trip for a single minute as the cycle never unlocked and the trip never ended so i have been unnecessarily being charged for the whole night, 28 rupees as of now. I have tried contacting all your customer care but disappointed by all services of yours. I am eagerly waiting for help because my money is continuing to be deducted.

Can someone please help me in ending the trip. I've not even took a one sec ride on the cycle, just unlocked by scanning the qr code, to experience for the first time. Worst experience ever, did not get unlocked and from then i've charged endlessly. Till now i've been charged 15rs and the cycle is still in my nearby pedal station. Tried reaching through help and support of zoomcar app through email support, but no help yet. Can someone get back and help me asap... This is indeed the worst first time experience ever and i[censored] could make it up by correcting it.

Cell no. [protected]
Cycle no. 102438
Pedal station: venkateshwara men's hostel, ayyappa society, madhapur, hyderabad

Request your immediate action, as i've been charged with each and every passing hour.

Hi,
This is Jayasree from Bangalore. Last month 27/02/2018 my friend had booked a zoom car for 28/02/2018 using my credit card. Amount got deducted but his licence got declined. He was told that money will be refunded within 15 days through the same card which was used to book.
Its been more than a month still i dint receive refund. When he contacted zoom car customer care he was told that they will mail him a link which will ask the account number details through which they will refund to the account. But still they did not send any link. This is not a good way to help customers.

I booked car on 24 march 2018. I filled the fuel of 400rs. But i got refund of 328.

Observed that firstly zoom car is not providing car wiht full diesel/petrol tank.
If we fill up the fuel, they are not returning full amout of fuel.

They are cheating the people.
Note: i have got 300 km free but i used around 240k. Returned the car before 1 hour of estimated time.

Hii team
Yesterday my sister and me booked 2 pedl cycles. When we reached to our homes my pedl get locked and i end the trip but my sister is unable to end the trip and it showing that find nearby station. After sometime the cycle was not there. What should we do to search cycle and to end trip.
Plz let me know asap.
As pedl is not at our place even then the money is deducting from the account. Please resolve our problem asap.
Pedl no. 102392
Name - shreya

I'm unable to end the trip. Whenever am ending the trip there is a pop up notification regarding nearby pdel station.
My friends have ended the same trip at the same location but am unable to do so.
Please look into these matter

Cycle no - 100927
Location - university of engineering and management, newtown, kolkata. Near rosedale

Hi i do ride a pedl cycle today i wanted to go to shivaji nagar station from fc road i took the cycle but when searched about the pedl point near shivaji nagar to drop it... I noticed that it's far away from station and it was almost on a opposite side... No matter, i took the cycle there... Map displayed that i have reached the pedl station but there was no sign board nothing which could indicate that that's the pedl point... So plz resolve this and i would suggest you to provide some pedl station near akurdi station too...

I have unlocked cycle 100028 instead of 100068. Please help to lock the cycle as i am unable to lock the cycle due to it not being near my location. I have complained on the app but it is not quite effective as 24 hours is too long to wait for the complaint to register and that would build up a huge bill at the rate of rs.1 per hour. I live in rajarhat, new town, kolkata, west bengal. I hope i will be charged minimally for a ride that i have not taken. Hoping for immediate help.

Hi,

I have not uesd the cycle code no #101917. I have unlock it but it didn't happen... So it's there in the same place.. My trip not stopped still it's taking.. It's a technical issue.. Solve it asap... I didn't even ride the cycle and unlock also.. Your counting the hours and one more thing ur sending message to keep in pedl station.. I didn't take cycle... But ur taking money and asked to return it.

Do something with this problem... I want to use zoom app service in future bt if this type of issue happens then no one will use this.
Please, resolve query asap...
Cycle code no #101917

Hi
I have tried to unlock cycle from hsr layout bangalore.. Trip started but cycle didn't get unlock.. My cycle number 102975 still trip is going on.. Its technical bug. Its fine.
But there is no proper customer support.. This is how u will support customers.. Such a irritating experience
I never expected like this.. Still i can't able to end trip but i didn't even take cycle also. This is how u are cheating people.. Give a proper customer care number.. Solve the problem asap and don't take money

For last 2 days i am mot able to unlock a single cycle. (Earlier i was able to umlock and start journey.)
I tried many cycles at many pedl points in pune. After scanning qr code its just coming 'ok' and nothing is happening. I tried to unlock using cycke number but in vain.

My mobile no is [protected] and fb account is [protected]@yahoo.com
Pls resolve the issue asap.

I booked a car on 17.13.2018 for 6 hours. After driving the car for maximum of 2 hours, the car broke down mid-way. We called for support which reached to us 2 hours later. The next morning when we called the customer care for refund since we didn't use the car for the assigned hours, they verified and informed that we will be charged a minimal amount and the rest will be returned. When we checked our profile on the same day, in the evening, to our shock we were penalized with rs 10000. We then reached our for the support care immediately asking for the split of the bill, and why have we been charged a huge amount of rs 10000. Instead of a valid logical explanation, what we received was threatening from the company. I being a customer have all rights to be aware of the split of the bill i am paying.

I’d a very smooth ride on 22nd march 2018 and the tyre damage didn’t happen during my ride. I’ve been a very loyal and a regular customer with you but with this experience i have a strong feeling that i might stop using your service anymore. Moreover you have shared an image of a tyre holder by an individual person. How does that justify that it belongs to my car, it happened during my ride. Please let me know. Please share the image of the tyre of the same location before my ride started. If you have to prove me guilty then it has to be with a substantial proof.

This post has been written with a lots of frustration as i never expected this from zoom car team.

Zoom team, what’s happening here is with these invalid charges you are loosing trust of your regular customer. I used to refer my friends and family to zoom car but now i would hasitate to refer you any one in this earth.

Please note that your customer team told me that the collection team would get back to me. Please don’t try to threaten your customer with all these statement, it doesn’t sutes a reputed company

Please take off this invalid charges of my account if you want me to continue business with you or let the charges be on the account as i would never ever ever pay for something that i’m not responsible for.

Thanks,
Pradeep nair

Hii.. I'm praveen from hyderabad. I tried to book to pedl cycle with number 100247 at andhra bank, prakashnagar, begumpet on 22nd march at evng around 6pm. After submitting details the ride started but the cycle was not unlocked. I tried till 7 pm to unlock it but it didn't. So i left nd tried to end the trip but the trip was not being ended. Without using the cycle already i paid 10rs. Still the ride is in progress nd showing an outstanding of 82rs. Moreover the pedl employee has called me and asking me where is the cycle. When i didn't use how can i know that.. So u guys plz check with issue urgently nd resolve it asap.

I booked a pedl cycle (Cycle no. : 102559) on 23rd march 2018 at 9:40 pm from the gachibowli police station area in gachibowli, hyderabad. The cycle didn't get unlocked on starting the trip and even after multiple tries to unlock the cycle via the app as well as manually.

Then, on trying to end the trip, it asks to lock the cycle. Hence, the trip is still ongoing and i am being charged money every 30 mins. I just got a message asking to return the cycle to the station by 2:38 am (24th march) to avoid an outstanding. The cycle is in that pedl station itself in the locked state.

Please end my trip and return the amount charged from my paytm.

This was horrible experience. Booking id # jps621351. The ground person just asked me to see my dl and snatch it took it without my consent eithout even telling me he kept my dl under locker and said he will call me and give my dl back after verification its more than a week now and still he did not return.

Firstly due to the bike mistake, he hit the car my car was on halt, and bumper got damaged. Attached is the picture. I raised with the zoomcar they asked me to send the picture of the damage car i did the same.

Incident took place because of a biker fault he got panicked and hit my car.

There was clearly no mistake from my side as i was not at all driving and my car was on halt. Still there was damage in the bumper and when i asked the service center it was only 5k then why without even looking at the car, there is a charge of 10k applied. Not sure why am i charged 10k when the damage is not that major, also i checked https://www.zoomcar.com/bangalore/damage_charges it says for maruti swift the charge for front bumper damage is 5k

Pls see the car damage yourself
https://s3-ap-southeast-1.amazonaws.com/zoomcar/images/original/31f0359bb3c72fb9...⇄

https://s3-ap-southeast-1.amazonaws.com/zoomcar/images/original/c603a7bd97009d40...⇄

https://s3-ap-southeast-1.amazonaws.com/zoomcar/images/original/05824a66388a7322...⇄

https://s3-ap-southeast-1.amazonaws.com/zoomcar/images/original/510282bc7c2a420e...⇄

Also the person who was at the site zoomcar royal meenakshi mall took my dl just to see and then told me will return it back after verification he simply snatched it and put it under the locker. Pls have a look into the matter.

Pls understand the matter and return my dl you cant take anyones dl like that also i will go to the legal way if you make me suffer and do this muc hassle to me. I can pay you reasoanble amount upto 6k and retunrn my dl