Zoomcar Complaints & Reviews

So disappointed by Zoomcar’s service.

10 days back i booked a zoomcar and picked it from Murugeshpallya. There were damages that I already marked on the app. While returning the car I forgot my packed meal inside the car. I couldn’t take it out as the car was already locked.

But disappointing is that they charged me 1000 rupees for a damage that only god knows when it happened in a trip that lasted only 5 hrs to airport. They also charged 1000 rupees cleaning fee for forgetting my packed meal. I could have accepted had I spilled the food.

I have been a fan of zoomcar. But disappointed this time.
Not expected from a self drive brand like zoomcar.

Respected zoom car customer care,

This letter is regarding booking id : jps628717.

Date of booking 02/02/2018 at 21:00 pm.

The car booking ended 4 hours late and the car, ford figo, was remotely turned off by zoom car at a location near maddur near the highway at 2:00 am. Some 80 km from bangalore, the place of booking and return.
We, the customers completed the journey by bus the next day after spending a cold night in the car next to the highway.

The zoom car company demands that i pay a sum of rs. 39, 543/-.
Inclusive of which are "damage charges"and "inconvenience fees".
The amounts fore mentioned are exorbitant and highly fraudulent.

The zoom car company is harassing innocent customers with exorbitant and absolutely false claims and fee demands.

There was absolutely no damage to the vehicle during the entire course of the trip. I am 21 years old and have 7 years of driving experience.
And the vehicle was returned in the exact condition it was in before.
Even cleaned by us before leaving.
Moreover the vehicle was already in a very bad condition.
We did a walk around before starting the trip and after the trip was ended by zoom car.
The steering was tough and the brakes were vibrating and noisy and unstable.
The fog lamps in front were missing and proved very hazardous in night-time driving conditions.
A vehicle rented to customers in hazardous condition is a serious offense.
For which apparently no one at zoom car cares about.


I have made repeated calls to the customer care helpline and tried to have an intelligent conversation with the person (S) in charge. To discuss the fraudulent charges.

However, i have been repeatedly told that i will soon be reached by a senior person in charge.

But i have so far, never received a call.
I have only received harassing emails and letters which belligerently ask me to pay whatever amount mentioned.

I am willing to pay the initial agreed upon amount of rupees 6000, inclusive of only the booking and the late fees.

The overall sum is an impossible amount that zoom car has been harassing me continuously with emails and letters to pay. Without however actually providing an account number or name to make the payment to.

And moreover i am strongly inclined to further publicize and bring to light these extremely fraudulent corporate practices. This was my first experience with zoom car.
And if i am continued to be harassed by unnecessary emails and legal notices then i will make sure that the public and the legal advisory is exposed to your fraudulent practices.

I have collected enough evidence of such practices by zoom car and will pursue further if not settled immediately with the initial amount along with the late fees amounting to rs.6000.

I am not the first person who was exposed to such corporate fraud by zoom car. There have been many complaints in the past of such practices. And i have reached out to these previous customers and have garnered their support.
And i am not subject to such corporate harassment and fraud.

As mentioned before, i am willing to pay the initial agreed upon amount. And will promptly do so if i am provided with a payment destination.

Zoom car has very bad service and very corrupted infrastructure. Which is not only inconveniencing but also very cold and un-explaining to customers.

Zoom car has been an absolutely harrowing experience.

Please stop consumer harassment.

Kindly accept the initial agreed upon amount inclusive of late fee.
And provide me with details to make payment. Which you surprisingly failed to in the course of all the emails and the legal notices.

Please take note,
Thank you.

Yours sincerely,
Ali jameel

This is regarding fuel reimbursement of 2000rs on booking id jps62r2sg.
I booked car for 960km and driven only 867km. I refueled the car for additional rs 2000 and while applying for reimbursement they are refunding only 1767 rs.
I contacted them for the full refund but they are giving all silly reasons for not refunding the full amount.

Please find attached snapshots for the same

Hi.. I took a pedl cycle # 102947 and dropped my cycle at 4:40 in paranur railway station. But i was not able to end the trip as there was a network problem and i forgot to lock the cycle also as it was my first time. Now someone took the cycle and riding it without locking it i guess. But i've been charging. Please help me end the trip or at least help me tracing the cycle.

Thanks,
Arul

Guys i had booked a car in the month of july with booking id jps6t5rfm and i have to receive a amount of 4985 rs and i did not receive them till date.

Contacted your customer care but no action has been taken and i have mailed you regarding this to [protected]@zoom.com
But no action has been taken

Contact me on
[protected]
[protected]@gmail.com

I had uploaded my dl on zoomcar but now i am noot able to remove it. I don't want my dl to be missused. So before deactivating the account i want my dl rempoved from my account. Zoomcar please check into it. Zoomcar also charged me with extra 300rs for damages that i had not done the proof they sent me was after a booking was done by somebody else. They are charging me for no reason. That is why i want to deactivate my account and remove my dl form their account

Hi friends,
This is my humble request...
If you wish to rent a car from any car rental companies... Please go ahead with any other companies. Zoomcar is worst service & bad customer responds.

I have booked few booking in zoom car but overall i experienced a bad experiences... My booking was smooth. But other booking were ended with getting cheated.

First of all, they keep changing their policies every times... When you follow some instructions in the first booking. You will be said the terms has changed in the next booking itself.

If the fleet executives decided to charge you... Then no one can stop them getting your pocket empty... Even if you call the customer"s support and inform or complaint them or raise any queries (Or) complaints... Its waste of time... They will never listen and inform you to see the terms...

It's been worst service.

For small minor scratch, they will claim as dent and charge you more than 5000... It depends on how the fleet executive mind...

Their exact plan is giving offers and getting 5times the money as claims...

Such as cheap business tactics..

Plz i suggest you to try some other good companies or you can buy a car itself instead of paying this cheaters...

Corporate heartless thief's...

They cancel our plans by not providing the type of car booked and doesn't compensate for it.
There cars are of poor maintenance and harass, demand huge money for simple scratch as if the vehicle is not prior damaged. They change their damage charges without intimation.
In the name of startup and offers they cheat customers.
They provide poor maintenance vehicles and ask us to report for any issues with booking, but call ends when we select 6. This is all planned and harass customers with hefty damage charges after providing poor maintenance vehicle.
Once we are loyal to them and pay the charges or deposit, they doesn't listen to us and ends call while considering it only as feedback. They want us not to believe their recruited attendants or team leads, but they totally depend on team lead or attendants for any charges irrespective of proof we have.


Regards
[protected]@gmail.com

Hello. I was trying to book a pedl cycle in jm road, pune but by mistake, when i was try to scan qr code at the same time someone else also scan the qr code (Said by him) and he took the cycle with him. After some time i saw the message and immediatly try to end the trip but i cannot end the trip. Now it seems someone else is using the cycle and i cannot end the trip. And my money is also being charged as it is connected with my paytm wallet.
I had already informed to customer support but still i am getting the messages. Pls help and resolve

Cycle no : 101467
Location: pune

Hi,
I tried to ride a pedl's bicycle today around 17:30 hrs.
I scanned the qr code of the cycle number is 101924.
The trip got started after 15 minutes i tried for so many times still it didn't get unlocked. Finally i decided to give up and tried ending the trip. Unfortunately even ending trip also didn't work!!!
I tried for almost 25 minutes waiting there (Which itself is so disgusting and pathetic). I couldn't even move the bicycle a single bit and still being charged.
And i am getting charged as my writing this!
It's so pathetic to see these kind of behaviour from a reputed brand.
I request you to have a look into this issue and resolve it at the earliest.

Today i had used only two trips with two different cycles that was from iitb market gate to victor menenzes and the next transit building to hostel-1 then i had end both the trip but later the trip started on its own four times for different cycles and amount is being deducting continously from my paytm wallet. This is my mob no-[protected] that is registered in your site, kindly look into this matter and please resolve the problem as soon...

Hello,

My cycle no is 102662. Last 2 days i tried so many time to end my trip. I call to your customer care also. But still my trip is not ended. And i am charging for this also. Please help me out. I had taken cycle from pune univercity. And park the same in pune univercity. Please see the matter as early as possible. I am not ready pay extra other than what i use. I already pay rs. 10 for 1 hour actual charges for 1 hour is rs. 1

Booking id: jps62k1la
As per my knowledge, the booking was made in advance with full payment.
I got a puncture in the car while on the way to the drop time of the car. It was a normal puncture.
During the time of the drop of the car, there was no other damage than the front tyre puncture.
Asking a charge of 10000 inr against a puncture is illegitimate.
On talking to the executive, i was informed that the rim was also damaged which does not make sense. I would not know if the car had any internal damage (On the rim) during pick-up.
Over and above the zoomcar has accidental insurance covered and if there is any major damage, it is supposed to be insured.
Then asking such ridiculous amount only seems like a business growing strategy after getting a customer base.
Please stop this unfair and non-standard practice of charging users for small incidents with such high amounts.
Then provide legal notices to try to recover whatever you want. Stop it.

Regards
Govinda soni

I vineet, not surprised to see that zoomcar has had a history of levying incorrect damage charges to the consumers.
I being one of those victims with the booking id # jpsg2loyj had booked a maruti swift on 15th january 2018.
This car was parked at a private parking lot and a non zoomcar personnel handed over the car keys (Believed to be the car owners driver). After inspecting the car and taking a video i didnt notice any major damages other than hairline scratches. Also it was 12am hence due to inadequate light it was hard to see the damage they ask me to pay for.
Now, after 10 hours when i return the car the same guy who handed me the keys was available, he inspected the car several times and asked me to wait until he’s done with the car check. Took nearly 10 mins for him to check if there were any damages.
He then informed me that im good to go and car has no damages.
After 10-12 hours im guessing i noticed that i have been charged a whopping ₹5000 for some damage.
I requested zoomcar to check the cctv footage as the parking lot is well equipped with at least 4 cameras. But zoomcar continues to say, our partner (Car owner) has said the damage is been done hence i will have to pay.
Zoomcar’s so called “verification” is only n only based on their partners word?
I think it’s not much to ask for to get the cctv footage checked.
But as always zoomcar representatives are trained to repeat same rebuttal again n again that “the charges are valid and you need to pay, our internal team has verified but its confidential “
What if the damage was actually done after i handed over the car? How can you prove it, if zoomcar can ill pay double of what i’ve been asked to pay for.
I have booked zoomcar about 10+ times, in that period i have been charged for late return, excess kms and once for a damage too.
I have happily paid them but not this time. Because it is unfair to pay for something that you are not responsible for.

Hi my name is mohan i have booked zoom car (Scorpio) from tirupati for 360 kms on march 5 2018. I taken the vehicle rided and intimated to the parking person that pickup condition of the vehicle was poor he said no sir there is no problem with vehicle but when i try move fast i mean accelerates vehicle to speed up it was unable to speed up because it's clutch plates are damaged i didn't noticed that after riding just 17 kms the vehicle was unable to move totally collapsed. They provided an stupid vehicle. To me it was a huge humiliation in front of my friend's who doesn't know about zoom car and i explained them about zoom car but zoom car totally spoiled my day and it was my first ride. Still they refunded my money
For ride 3671₹
Security deposit2500₹
Total. 6171
In worst condition how could be a good condition vehicle should be breakdown for just riding 17 kms totally.
Expecting a good news will reaches me soong by returning my money 6k rupees.

Day before yesterday i have used the zoom car everything was nice and gud but the employee over there was a such a rude person he don’t know how to behave with the customers he is trying to make me to pay the money for others mistake why should i pay the money for others mistakes he is arguing me allot for that actually i haven taken a vedio when i picked up the car so that have saved me by that we can say that how irresponsible he is such a rouge he is company should maintain proper staff

Hello zoomcar...
As might not be knowing... Most of pune's student hub is sadashiv peth, tilak road.

Why don't u hav any single station in such a student's dominated area...

Please start a station on tilak road, sadashiv peth pune 4110030

70% of students crowd lives in sadashiv peth pune... Pedl must have started from here... But i am astonished there no station in such a routers area.

Hi team,

I have been writing emails to you guys many times, yesterday and today. Only once i was able to talk to the customer care representative and was told that there was no clear communication on the change in drop process when we extend the booking. He agreed to waive off the fee charges and also reimburse the cab bill as well. But now i see from the app showing the outstanding amount. Based on the message from zoom car ”hi there. For your booking jps62r9y0, 500 zoomcar credits could be all yours if you return us the car with a full tank! We will also reimburse you for the fuel bill in addition to it. You can use these credits in your future bookings with us." i had filled full tank while returning the car but no credits have been added and also no waive off done on the late fee as it was not my fault. I am a customer of zoom car for more than 3 years and made more than 15 bookings with zoom car and now i feel zoom car has pathetic customer support and next time i would definitely try with other options for self drive available in market. I would request any of you to please call me on my registered mobile [protected] or alternative number [protected] to discuss and finalize the stuff.

My registered email id is [protected]@gmail.com.
My booking id jps62r9y0

This morning, i've unlocked a damaged pedl cycle no:102480.. It's lever is broken already... But to lock it again and end the trip the lever got stucked..
I'm trying to reach out pedl customer care but no such help-line numbers or the customer support mails are present...
Meanwhile the pedl service started sending the messages saying that do you want to extend your trip... You have an outstanding balance... Do you want to end the trip...
Plz... Someone at pedl... End my trp

Recently booked a zoomcar, booking id: jps62umnd.

The car was returned in picked up and dropped at a place mentioned. The next evening we were charged damages fees. Unlike the traditional parking lot drop, this was to be dropped in a road. After multiple calls and emails to the customer care on what the issue was, they replied after 10 days with the actual damage. It was paint off on the bumper. During our ride, we did not bump the car anywhere nor was it touched by any vehicle. So i asked them for proof that this damage was there at the time of our car drop off. The response was it is a confidential information on how they know it is a damage created by my booking and cannot be shared with anyone. Also, they would legally prosecute me.

Also, the customer care is not ready to give me this information in writing about the legal actions and their confidential confirmation on how they determined that the car was damaged by me. Since the vehicle was to be parked on a narrow road, any vehicle could have bumped into it.

The pedl cycle i rented is unable to end trip. It shows the message "no outstanding to pay". Also it gives problem in locating the pedl station. Even though i'm at a pedl station, it shows i'm not. Please make sure that the gps accuracy is there in the cycle. Also keep some code at the pedl point so that we can scan it and prove that we are one of the pedl points