Zoomcar Complaints & Reviews

Hi team,

I have been writing emails to you guys many times, yesterday and today. Only once i was able to talk to the customer care representative and was told that there was no clear communication on the change in drop process when we extend the booking. He agreed to waive off the fee charges and also reimburse the cab bill as well. But now i see from the app showing the outstanding amount. Based on the message from zoom car ”hi there. For your booking jps62r9y0, 500 zoomcar credits could be all yours if you return us the car with a full tank! We will also reimburse you for the fuel bill in addition to it. You can use these credits in your future bookings with us." i had filled full tank while returning the car but no credits have been added and also no waive off done on the late fee as it was not my fault. I am a customer of zoom car for more than 3 years and made more than 15 bookings with zoom car and now i feel zoom car has pathetic customer support and next time i would definitely try with other options for self drive available in market. I would request any of you to please call me on my registered mobile [protected] or alternative number [protected] to discuss and finalize the stuff.

My registered email id is [protected]@gmail.com.
My booking id jps62r9y0

This morning, i've unlocked a damaged pedl cycle no:102480.. It's lever is broken already... But to lock it again and end the trip the lever got stucked..
I'm trying to reach out pedl customer care but no such help-line numbers or the customer support mails are present...
Meanwhile the pedl service started sending the messages saying that do you want to extend your trip... You have an outstanding balance... Do you want to end the trip...
Plz... Someone at pedl... End my trp

Recently booked a zoomcar, booking id: jps62umnd.

The car was returned in picked up and dropped at a place mentioned. The next evening we were charged damages fees. Unlike the traditional parking lot drop, this was to be dropped in a road. After multiple calls and emails to the customer care on what the issue was, they replied after 10 days with the actual damage. It was paint off on the bumper. During our ride, we did not bump the car anywhere nor was it touched by any vehicle. So i asked them for proof that this damage was there at the time of our car drop off. The response was it is a confidential information on how they know it is a damage created by my booking and cannot be shared with anyone. Also, they would legally prosecute me.

Also, the customer care is not ready to give me this information in writing about the legal actions and their confidential confirmation on how they determined that the car was damaged by me. Since the vehicle was to be parked on a narrow road, any vehicle could have bumped into it.

The pedl cycle i rented is unable to end trip. It shows the message "no outstanding to pay". Also it gives problem in locating the pedl station. Even though i'm at a pedl station, it shows i'm not. Please make sure that the gps accuracy is there in the cycle. Also keep some code at the pedl point so that we can scan it and prove that we are one of the pedl points

Hello,
I am from iit bombay and my cycle no 102609 is in pedl station and i have also locked it
Still it says to find nearby station to end it
I have unlocked and locked it many times and tried to end the trip still it says to find the pedl station even though it is at a pedl station also my money keeps on debiting i request you solve this issue fast as i am not able to use the services

Dear concern,

I am unable to end the trip, application made me run from one parking stand to another, however kept on throwing the message that please find another open stand. I just can't keep roaming to find a vacant parking lot... At the same time billing is still going on... It seems to be a fraud and deliberate billing strategy of zoomcar...

Regards
Jitendra

Hi - for booking id : jps62woym

My xuv was going for service and i had taken a zoom car 2.5 day 300 km package. This is an automated collect and drop off car.

I reached the place and found car full of dents, scratches and a hole in the bumper. Called zoom service to report, they asked to report via app and take video if possible, so i did take video and reported via app - app said car does not seem suitable to drive and zoom exec will call - i was getting late and i left. No zoom exec ever called.

I returned the car and later when checking the app for the invoice which i need to file i find i am charged 10k for damage when all i did was take the car to office and back and i have been driving 20 years without single insurance claim (Have max 50% ncb). I tried calling zoom several times but when i press 6 the call just disconnects. So, i wrote to them and got a response to wait 24-48 hours. Now i get message and email to pay 10k.

Please note i have returned the car in exactly same condition i took it other than wash it because it was dirty and i had to take it to office. I asked around some auto forum members and they say such partner cars are prone to these kind of frauds.

Based on the outcome of this complaint i will decide my next steps. I have requested zoom to blacklist this particular partner - other than the return fraud they are trying to pull on me, the car is not well maintained and interiors smelt disgusting. Please note the car is kept in a flat in a slum like area and multiple people saw me in my xuv (Which struggled on the narrow roads to get there) and the partner got greedy i think.

For all others who read this - please avoid auto collect partner cars, not worth it.

It was horrible experience from zoom car i was taken car in the month of feb booking id jps62grf0 this was my first booking in zoom car while taking car driver ask about check in after everything process i whoud have ask him earlier scratches he said take video for scratches i took video also, after check out some one came and collect the car he never ask anything about scratches after 30 min he was # fellow calling and telling scratches happen how come after 30 min scratch
Kindly answe me my below points
1) i would have asking images while check out time driver has taken along with properties
2) i was communicating with your mail always without providing relevant information you people are proceeding legal action
3) kindly stop making money from innocent people
4) myself will promote this issue as social media untill getting my justice
Kindly take it high priority on this if not if happen anything zoom car relented bad impression i m not responsible

Booked cycle no 101289
We have faced a lot of problem with the lock tried taking it to different stations because it was giving a message find nearby station.
No helpline number no such faq on the website and no other help
We have wasted our 3 hours with that lock issue created such lock problem
Much annoyed with these thing.
Also we r being charged uptill now.
Request you to end the trip from your side.

I took a pedl bicycle at 7:53 pm yesterday night (March 4 2018) from he quarters at iisc. After 25 minutes of ride, i tried to park it back and end the trip. It gave message that parking full, try other pedl stations. I went around to 3 pedl stations to end the trip but to no avail. At the last station, when i ended the trip near ne quarters, by manually locking the bicycle. The sensor was not working and i could not unlock the cycle. My many attempts to unlock, end the trip did not succeed. Also end trip resulted in failure message "timed out pls try again". I wasted more than 30 minutes,

Now my zoom car account shows pay rs 19 to continue using the pedl.

Case 739043 - 'bad experience. Tried 3 pedl stations to end the trip, still could not end, have licked the cycle. I rode only for 25 minutes and struggling last 30 minutes to end the trip. Also tried to unlock after locking that also is not functioning. The cycle is at ne qtrs of iisc at pedal station. Kindly end the trip with 30 minutes use.'

Booking id jps62qij1
I got some legal notice from zoom for charges forced on me.!! I am getting harassed by zoom customer care and they are blackmailing. I regret for using your service.

I do not agree with the charges levied on this booking. First of all, the car which i received had multiple issues (Full of dusts, windscreen wiper not working, too many prior damages, very hard clutch as it seemed it was not maintained very well, car keys confusions as it was not present in dashboard, etc).
I tried to point these things to the zoom attendant available at that time but he insisted me to take the car in present condition.

However in the interest of my time as it was very late in night, i had to take the car.

Again i disagree with the tyre condition shown by you as it was already partially damaged. I also sent some pics which i had taken prior while taking the car on 4th feb which shows multiple other damages as well.

Agree with the scratch seen on the right back side (If that the other damage is being talked about), but i dont remember seeing any at time of leaving the car.
After dropping the car at the drop location i insisted the attendant to check, but he insisted again to leave. However i got a call from him after half an hour about multiple issues which i still not agree with the internal mess.

Also if you guys are taking huge money for scratches and internal cleaning, why i did not get the car in excellant conditoon on 4th feb itself??

Summing above that i dont think i should pay such a huge amount of rs 3500 for these considering they are not crystal clear and i suspect some dishonest behaviour of the zoom attendant present at the garage.
Please remove these hefty extra charges from my account as it will force me to discontinue using zoom in future.

I also get threat calls from zoom that if i dont pay in so and so time limit they are going to increase the amount of charges by adding interest rates as high as 18%!!! Is this blackmailing legal?

Thanks
Shekhar

I had booked swift under booking id: jps62rd06 for 2 days.
I was traveling in vehicle with another 4 members of family including 4 year old kid.

While returning vehicle even in all good condition, new fleet service located in nagpur started picking argument due to dust on mud guard and threatened to charge 2000/-.

On my argument at that time he did not add cleaning charges but while i checked for my refund found 1000/- deducted with no justification.

I did not get justifiable answer against my complaint in "case:694220" with zoomcars.

I felt bad because i have been using this service for last 5-6 years, but never faced such injustice.

Cycle no:- 101647

I am not able to unlock my cycle after it get locked and also, i am not able to end my trip.
Sometimes pay with paytm option comes but during payment it show no outstanding remaining.

I have already sent a mail with attached images. But no one replied back.
I have wasted 2 hours on this at last i have kept the cycle at stand

Please end my trip at your end and refund my money back.

Booked cycle no. 101110.
It shows on my phone that the cycle has been unlocked when it actually hasn't. I'm not able to unlock the cycle nor am i able to cancel the trip. I tried to manually unlock it but to no avail. And now it saying me to pay 27 rupees and already it took 14 rupees from my paytm account, even i couldnt send email, while trying to send mail it showing that something went wrong. Whats wrong with you guys
And please make sure that you have a dedicated customer care number exclusively for pedl.

Booked a zoom car last week.. There was a gprs failure., i. E gprs through app showed a different location than the location where i picked up the car.. However i parked the car in right location and also had to confirmed through customer care person who said it was in right location.. However they later charged me a fine of 2500 rs saying it was wrong location.. Even according to their gprs it was less than a kilometre difference.. I consider this as a fraud and unhappy with their customer care and services.. Definitely not recommended..!!

Like numerous other complaints;
I too locked my cycle outside my house while in an on going trip.
And it hasnt unlock in last 39minutes despite numerous attempts; how ever it shows a pop up in the app saying "you cycle is unlocked"

. Ending the trip shows a nithing pop uo saying "timed out".

Please fix the issue asap.
Registered witj phone number: [protected]

Hi,

I have unlocked the wrong cycle and i am unable to locate it. I was trying to unlock cycle no 101378 which is currently in casa rio club pedl station, but unfortunately i have unlocked cycle no 101368. I am unable to end the trip as well, as the popup is throwing an error that please lock the bike. I am continuously loosing my money as paytm is linked.

Please resolve the issue as early as possible.

Regards,
Apporva

I scanned for a cycle 101680
The cycle didn't unlock at all.. Tried manually also and the journey already started.. Couldn't lock the cycle again not can i end the trip.. Rs.30 already deducted from my paytm and i couldn't ride the cycle for even a single minute nor could i book other cycle. Please look into the matter with utmost emergency.. Money is getting incurred in my paytm

Date: 28th Feb 2018

Dear KARTHIK KRISHNA MURTHY,

This e-mail is with reference to the booking made by you on 12th Feb, 2018 8.00 AM using booking ID JPS62HGMH through the company's webpage/mobile application. You had made initial payment of rs.3804/- as initial rental charges for the aforementioned booking for car bearing registration number Jazz MH14FC4461.

It has come to our attention that the car has been used in excess of the paid rental amount and in accordance of the agreement duly verified and acknowledged by you, you are liable to make payment of ₹8500 to the company. Please note that failure to make payment of the due amount will render you liable to civil proceedings and the company would be entitled to recover the due amount by attachment of your property (movable/immovable) or otherwise. Further, willfully declining or making delay to pay the above said outstanding amount could also subject you to criminal proceedings.

We therefore request you to make payment of the aforementioned outstanding amount of ₹8500 within 5 days of this mail, failing which we shall be constrained to initiate against you civil and criminal legal proceedings as are warranted by law for recovery of the due amount. Please note that in accordance with the Member Agreement displayed here, duly verified and acknowledged by you, the company is entitled to recover all costs incurred in initiation of legal proceedings.

Thanking You
For Zoomcar India Private Limited

This was the e-mail i received from zoomcar.

This is my response.

Hi,

Please be a little more specific on how "the car has been used in excess of the paid rental amount".

Secondly, "in accordance of the agreement duly verified and acknowledged by you"- this acknowledgement was a result of the harassment that i was put through that night (10 PM ) without any proper justification of the penalty being levied against my account, whilst i was stranded on the middle of the highway with my mother having nowhere else to go.

Despite repeated denial of the damages being done to the car during the time it was under my usage, i am being harassed for pre-existing issues with the car.

I encountered a tyre puncher, which i later fixed ( find bill for proof
). Despite this, the spare tyre which got punchered was already in a bad condition. Moreover, your technician acknowledged that the tyre given was already ruptured. I don't recall the last time someone was charged a fine of RS. 10, 000 for a tyre puncher.

I demand to see proof stating that your tyres( including the spare tyre ) was given to me in good condition, the reason for levying an excess fine of 10, 000 (with bills) and the reason for all the harassment I underwent with your Customer support while I was in the middle of a highway with an old mother at 10.00 PM.

To my best knowledge, I fixed the car tyre and it was taken back to your pickup point.

Do not harass your customers this way.

Regards,

Karthik

Hi team,

I booked a cycle 101595 stationed at my office location & used it for around 15 - 20 minutes, but unable to end trip stating parking is full and end trip at some other station, which also shows the same message. I am being charged for 6th 11 minutes ride as well. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.

Cycle number 101595
Name - tanaji

Thanku