Zoomcar Complaints & Reviews

I booked a pedl cycle of zoomcar from pnb aundh, pune 411007
My cycle number is 101145 and this cycle didn't unlock in any way. I tried doing it manually but still failed to do it for next one hour. I also tried to cintact the customer care but i didn't get any phone number. So i submitted my issue through email from the pedl website page. But still i didn't get any help. Now its 2 hours that i emailed but still didn't get any help. I am not able to end the trip as well as the lock itself isn't working. I tried each sub section from the pedl webpage issue corner but failed to get any help.
My money is being deducted with time.

I booked a cycle 102859 at serenity hsr layout. I couldn't able to use the cycle because it's not even unlocked and i couldn't even able to end the trip. Sometimes it is showing no outstanding balance to end the trip but i still have balance in my paytm account and it is even showing in the zoomcar app.

Cycle no: 102859
Area: serenity, hsr layout
City: bangalore

I've unlocked cycle number 102116 in 'iisc-aerospace & physics' by mistake. I received a mail from zoomcar help asking me for the phone number used to unlock the cycle and the cycle number unlocked.

However, it's been one hour since then and my trip hasn't ended yet. Zoomcar team, please resolve this issue as soon as possible since i'm being charged every half hour.

Yesterday, i try to unlock cycle no. 102938 in mahindra aqualily, mahindra world city, chennai. But my trip started while cycle remain locked and i am try to end this trip from more than 12 hours. My balance is increasing and i am enable to end this trip. Please rectify it asap and reimburse the amount that had been deducted from my account.
Nikhil kumar sharma
Mahindra aqualily, mahindra world city, chennai
Cycle number: 102938

I am from chennai. On feb 22 i unlock the cycle no. 100818 instead of cycle no.100848. I reported to zoomcar pedal customer service at the moment itself. That day got call from zoomcar pedal kolkata that cycle is in kolkata. On 23 feb they said that case will be solved within evening. But now they are not responding to my mails, messages and not answering to my calls.

My balance deducting in paytm.

Please help.

Hi, tried booking pedl this morning. Was unable to unlock the vehicle, tried several times but nothing helped. Had to end trip and was charged for nothing. Tried booking again, same thing happened, couldn't unlock the cycle, tried to end trip, but didn't work. Mailed on the customer support, no answer, the trip is still on and i'm charged for it. Waiting for a reply at the earliest.
Cycle no : 101293

I have booked zoom car on 24th feb 2017, for 12:00 pm. I didn't receive any message till 12:00 pm. I reached the booking point at 11:35 am and the point of contact says car cancelled and didn't provide any reason. He asked me to call customer care and said he can't contact customer care. We finally contacted customer care immediately and they said wait wait wait concerned team will call and as usual they didn't responded to anything. Note that i had already paid the money and did prior booking. They didn't cancel my booking anf called either.
This is the second time i have faced issue in emergency situations.

Sir, i have opened wrong cycle no. Now that cycle has started and is not going to stop. My ₹ 19 got off i also emailed but no answer came. Help me sir i am very troubled. Sir has said this thing at 7:00 p. M. Yesterday and so far the location of that bicycle has not been detected. I found out there in the company but no one is listening but i am not responding in any way.

I booked a car (Ford aspire) for 6th februry, 2018 (Pick up time 02:00 pm) from jaitpuri, mahesh nagar, jaipur to rajgarh, alwar jaipur, my original but at the last moment they changed the car from ford aspire to scorpio and also shifted the pick up time from 2pm to 03:30 pm and also pick up poin from jaipur jn metro piller to jawahar circle, jaipur, so i couldn't pick up my car and i was in total loss.

I'm unable to lock the cycle i rented because there is a problem in the lock hardware
There is no helpline no. To contact
I've ridden cycle for about 1hr 20 mins and have been trying to lock the cycle thereafter
The cycle no. Is 101725 and i've parked it in front of allahabad bank, aundh, pune
Please help me with this issue as the amount will keep deducting from my paytm wallet and someone else might misuse this cycle

I have serious concern about zoom car billing, i have taken hyundai i20 vide booking number: jps62qwil. The trip was completed on 21st jan 2017 by 9.30. It was an home delivery of vehicle the officials came and took the vehicle by 11.30 in the night and left. When i asked them about excess kms charges they said it will reflect in my account. The very next day i saw the account. They have charged 2k extra as damage charges. Later i have contacted with officials asking where is why the damage charges, they said in bumber there is a damage thats why they have charged. I told them from my hand it did not happened at all, and to ensure the same i told them to send the photo of damage, they haven't send it. Later when i started questioning the official asked... So whether you pay the bill or not.. I said them i pay the excess kms charges not the damage charges which is charged by you. Immediately he changed the tone and asked very rashly i could have update the in the app that there is no damage (While filling the checklist). I told him the was they have given the car same manner i given it back, so there is nothing for me to update. He cut the phone. I have mailed the customer care people twice with regard about this. No reply till now came. Rather they started sending the legal notice. Later i spoke the customer care people about this he said within 24hrs the official will call back me. Now one week over nobody called me. Even i have told them the excess kms charges i will pay it off immediately, kindly allow me to pay the same, but the zoom car site not allowing to pay differential amount other than the amount what is reflecting in their site. It is very clear that since they are in wrong side nobody is turning back. They feel by sending legal notice it all over. I want to file legal case against them for cheating and harassment. Please help me for the same.

Booking ID - JPS628KD1

I had booked Scorpio for feb 17th 2pm in forwards till feb 18th 11pm
Booking was done on feb 3rd

On the day of rental around 11am I get the link activated for the location of the car. We went to the location around at 1.30 and no car was seen around in the hot sun.
We waited till 2:15 no car showed up.
And then we called up customer care and the usual answer we always get Sir please wait for 15mins we’ll call back.
After doing the same thing for four times and making us wait for more than 2hrs in the location of the pickup no car turned up and in the end the manger calls up and says sorry no cars available for you and all.

I mean we had to wait for two hours and then go back without a car.
We had booked the car for a bday trip for a which ended in vain and nothing worked out.
More over we were on loss as our accommodation bookings were also paid which we couldn’t refund.

I mean if no cars were available they should’ve informed us well advance for us to find alternatives to it.
This was heavy drop of disappointment to our group of friends.

I want the following:
1. Compensation on the same principles that Zoomcar charges a penalty - (INR 300+Rental value) per hour, for the entire duration of my booking. This turns out to be 16995.
Booking hours - 33
Rental per hour - 7095/33=215
Penalty - (215+300)*33 = 16995
2. Hotel Accommodation loss - 6700

Zoomcar also should be penalised for six issues as they don’t give such services to other customers in the future

Attachments- first image of hotel booking
Second image of zoom car booking status on 17th feb at 3:28pm that is 1.5hrs after our booking hour

I am a iit madras student. I locked a pedl cycle at a pedl station. However, i am unable to end the trip. I sent 5-6 mails to zoomcar at the customer care website. It's been 5 hrs. I haven't received a response from the company. Nor can i end the trip. I am still being charged for it. The cycle can't get unlocked either. Number:100743
There is no number to call. Nor does the company respond to the mails sent.
I hope atleast the company responds to this complaint.
If this is how problems are to be resolved, then the customer care of zoomcar is in a sad state.

Hi team,

I booked a cycle 101122 stationed at my home location & unable to used it, also unable to end trip. I am being charged for the complete 1 day ride as well. Also my cycle is missing from the pedal station. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.

Cycle number 101122
Name - yusra
Area - navi mumbai pallava city dombervillie

I have locked my cycle in the pedal station but still the trip hasn't ended, i have been trying to end the trip from past hour but it's not happening. Please end the trip as it has been charging me extra and the amount has already been deducted from my account even though the trip hasn't ended, my cycle number is 102194
The helpline service of zoomcar is also not good and i cannot reach them personally.

To whomsoever concerned,

I booked a pedl bicycle having number 100889 stationed at anna nagar station on 19th feb 2018 location & used it for around 6min minutes, but unable to end trip till now, whichshows the same message repeatedly. I am being charged for more than 10hrs ride. Also, the customer care number only has computerised msgs and is unable to direct me in this issue. At this juncture, i'd like to end the trip as soon as possible and refund the money to the concerned paytm account.

Cycle number 100889
Name - shankar ([protected])
Area - anna nagar metro station, chennai

Hi

Zoomcar are supposed to pay me back the sum of 5000/- that they got as security deposit from me towards my recent trip BOOKING ID # JPS62ZGDG.

They claim in their website and on the phone call; that they have credited back the money however it haven't reached my account even after 21 days. They claimed the processing takes max 15 days to get it back however it is now 22nd day today.

They are making false claim and cheating consumer on this false answers that the claim has been made.

Please help me in sorting it out

Thanks
Vikram
[protected]

Zoom car has kept few cycles in the campus of iit bombay. Today i unlocked one cycle from those. I didn't ride and i just locked it. Now its not ending the trip. It says to drop it to the nearest dropping station. There is no station nearby. Please stop my trip because i haven't ride your cycles and before coming for promotion zoom car has to make stations. Your system is really pathetic. You don't have even customer care number.

Cycle no - 100474

Hi team,
I was at iit madras, and trying to unlock the cycle, i got a message that cycle is unlocked but the cycle lock wasn't getting open, when im trying to end trip, the app is insisting me to unlock it at a near by pedl station, but im not able to move the cycle from its place because it isnt getting unlocked, on top of all this i have lost a lot of money and still continuing to loose money.
Cycle no : 100885
Iit madras

Not able to end trip

Tried using at 6:26 am 19/02/18, loosing money since then. Kindly help! Asap

I booked a car with booking id (Jps62mig3) in jaipur, just a day before they called me three times that your booking is confirmed and a new car available instead of your previous booked car.
I told them it is first time and i need a car for a full day because i am coming from delhi for a particular meeting.
After confirmation from zoomcar side i arrived at time at pickup location and nobody is there to guide us then a person come to us and told us to talk with customer care because your car is not available.
This whole scene is of one hour then zoom representative called me that your drive is cancel through our team because we do not have car for you.
I request them that my time is precious and i have to work so arrange something or divert the call to zoomcar officer, but still they did not response.
I will take a legal action because they waste my full day just because they are not properly managed and not customer oriented.
I need my day value.