Zoomcar Complaints & Reviews

Sir,
Myself ganesh from pune university campus .
Today morning at 9 am i stared trip and wanted to end it at 9:16am but unable to do that so requesting to do it emidiately without charging extra charges for your technical error .
Cycle no 102098.

Hi Team,

My name is Ramveer Sharma from Chandigarh.

I booked Zoom car on 12th Feb 2018 9:30 am with booking ID JPS62H355 for 12 hours. I picked up the car early in the morning and it was a self service pickup with presence of support staff. I checked the car exteriors and found minor scratches on the front, rear and on left door side and did brought to Zoom car support staff's notice.I picked the car and I can say for sure there wasn't any mishap during my booking duration. After booking completion, I dropped off the car as it was and there was no outstanding dues, moreover when i deposited the car i asked the support staff to double check and make sure i am not charged for anything extra, at that time they said everything is ok, we will get it washed from a water tanker and now they are charging me 4000 rs for vehicle damage and 1500 rs for cleaning charges, i don't get it. To my surprise I see a pending penalty charge of 500 rs reflecting on this booking on Zoomcar app after deduction of my 5000 INR refundable deposit. I have no clue about these charges and I feel cheated as they gave me a uncleaned car during raining and on top of that they charged me 1500 RS for cleaning charges, does it take 1500 rs to wash a car which had nothing but dirt on exteriors due to rain.

Now, i want zoom car to refund my complete security amount else will result in cancellation of all future bookings with them, my lot of friends book through zoom car and would never ever suggest anyone to book through them.

I will put a review for this on all social media platforms, will send you guys a legal notice and will keep it raising till the issue is resolved.

This is highly unprofessional behavior which is unexpected and also you will be loosing customers because of doing wrong deductions.

I will ask people not to book Zoom car and can book with other operators like Revv which are far more better.

I was at iisc banglore around 8 pm. Due to some darkness, i type 100368 instead of 100398. I tried to contact zoomcar . I have submitted the issue. I had to leave because i was in a hurry. Please end the trip for me.
Although it was my mistake but the customer support should contact immediately. Bad customer support.
Contact me asap

Lock doesn't open even the trip doesn't end. I lost money and time. Customer care service is the worst.

I didn't receive the refund of Rs 3000/- against my BOOKING ID # JPS627FBC from zoom car, even after several emails i didn't any reply from there side.