Zoomcar Complaints & Reviews

Zoom car has kept few cycles in the campus of iit bombay. Today i unlocked one cycle from those. I didn't ride and i just locked it. Now its not ending the trip. It says to drop it to the nearest dropping station. There is no station nearby. Please stop my trip because i haven't ride your cycles and before coming for promotion zoom car has to make stations. Your system is really pathetic. You don't have even customer care number.

Cycle no - 100474

Hi team,
I was at iit madras, and trying to unlock the cycle, i got a message that cycle is unlocked but the cycle lock wasn't getting open, when im trying to end trip, the app is insisting me to unlock it at a near by pedl station, but im not able to move the cycle from its place because it isnt getting unlocked, on top of all this i have lost a lot of money and still continuing to loose money.
Cycle no : 100885
Iit madras

Not able to end trip

Tried using at 6:26 am 19/02/18, loosing money since then. Kindly help! Asap

I booked a car with booking id (Jps62mig3) in jaipur, just a day before they called me three times that your booking is confirmed and a new car available instead of your previous booked car.
I told them it is first time and i need a car for a full day because i am coming from delhi for a particular meeting.
After confirmation from zoomcar side i arrived at time at pickup location and nobody is there to guide us then a person come to us and told us to talk with customer care because your car is not available.
This whole scene is of one hour then zoom representative called me that your drive is cancel through our team because we do not have car for you.
I request them that my time is precious and i have to work so arrange something or divert the call to zoomcar officer, but still they did not response.
I will take a legal action because they waste my full day just because they are not properly managed and not customer oriented.
I need my day value.

I have completed my trip of pedal service cycle number= 103177. When i am pressing the end trip button on app after perfectly locking the cycle, trip is not ended. It will continue to measure the distance. I have done everything perfectly.
3 or 4 cycles are also parked at that place. Now they are charged with outstanding amount also. I have mailed them also but they are giving same reply every time that lock the cycle then press end trip and i have done exactly same thing.

I had buked zoomcar swift bt on reaching delhi they said vehicle is nt available upon which i dint get airport pickup after that they gave me i 20 which clutch was too hard to press... So informed call centre upon which they said vehicle will be replaced when i reached the given point they dint replace vehicle... I travelled right to point at night with family and person there were to rude to respond upon which call centre also said they dont have replacement vehicle as vehicle which i saw there was alloted to someone upon which i said i[censored] can transfer my car to another y cant u for me bt they again refused and i drove that useless car for 700 km and submitted car early with 500km left which was total waste... The call centre person named abu totally misguided us and we suffered a lot

Hello

It has been 1hour and i have used it for 18 minutes but still my trip is not ending and my balance is deducted from paytm.
I am unable to end my trip now.

And my money from paytm is also deducted. Ending the trip is like coming outstanding balance 2rs and when i click on pay now. It is stating no outstanding balance

Help me with this.

Regards
Akshay

Cycle number: 100227
Area: fortune it park, hsr layout

I used cycle "102150" from aundh, pune and after used i locked cycle at pedl sites, where other cycles are there.

While locked, came to know that cycle lock has problem.

Also, while trying to end the trip, it is not happening, even tried continuous 2 hrs.
Tried to unlock again, however that is also not happening.

Still it is showing, trip is active.

Anil

I have unlocked a cycle (Cycle no 102729) near kukatpalli hyderabad yesterday. As the cycle seat was damaged i have locked the cycle using my mobile application. Now i am unable to end the trip also i have been charged for 19 hours till now & still my money getting deducted every hour from my paytm account for an unused cycle.
Being a first time user, i am not aware that i need to manually lock the cycle. I have locked it using my mobile application as i have unlocked it using the same mobile application (No need to unlock it manually).
There is no one available at the pedl pick up station to help me for exchanging the damaged cycle with a good cycle or to assist me to lock the cycle manually to end the trip as i am the first time user of pedl clycle.
I need to travel for above 25 kms from my place to reach any pedl station to report this issue directly.
So, kindly end my trip asap and refund the amount that i have paid for the unused pedl.

I am upset with the zoom cars customer support response, response time and their pedl maintainance.

We had done this booking one month back for travel from delhi to neemrana for a friend wedding on 17th feb 2018.. Got all confirmations after full. Payment of 9k. 16th feb we received the confirmation of cab to be made available at 9.30 am. However there was no cab and we were told it is not allotted. How can car be not allotted after advance booking with full payment. We lost 4 hours before we could manage something else to reach neemrana. Pathetic customer service and appalling behaviour by staff. No assistance, no information. We want the complete refund along with compensation for loss of time and inconvenience. Missed the wedding function of our friend.

I have taken a zoom car from siliguri on 15 feb 18. Car was intended to be taken to bhutan. So before starting the booking i called zoom car customer support to confirm if i can take it to bhutan. He told me yes, i can take it. Further its also given in their website that you can take car to bhutan. Whereas when i was moving towards bhutan they started sending me sms that i cant take it to bhutan as car is not permitted outside india. Now i have booked my flight and hotels as per the bhutan trip after their confirmation but now i cant go to bhutan. My whole money have been wasted. They are not even that shameful to refund me and compensate me. My booking id is jps62mirg

At the time of registration mistakenly i uploaded my dl and aadhaar detail into my friend's account. But now when i'm trying to re-upload it into my account. It's showing dual account message. I want to get my dl and other details out of his account as it can be misused too. And when i called zoomcar executive they're telling that it's in their policy once uploaded can't be removed they should have told it earlier while registration. But...

I unlocked the wrong pedl cycle by mistake and i'm not able to end my trip as it is not located near my location
Cycle number 100995

I've given a complaint through email before 19 hours. There has been no reply. Meanwhile the trip is being charged.

Please help me end my trip as the amount is getting added up for every half an hour. If possible please provide a phone number through which i can inform about the same as no number is provided in the support of zoomcar pedl

Cycle no: 100806
I had tries to unlock it as usual but it did not unlock. Moreover, it is not even allowing me to end my trip. It is locked mode since 2 days. I have dropped an email but no response till now. I am not able to use any other cycle as well. The trip cost has become Rs.143 since the cycle has been locked by my phone for 70 hours now. I can't end my trip, I can't unlock the cycle, have not used it, can't even pay the amount.. Please help. Have not heard back from Zoomcar customer care since then.

At the time of registration mistakenly i uploaded my dl into my friends account. But now when i'm trying to re-upload it into my account. I want to get my dl out of his account as it can be misused too. And when i called zoomcar they r telling that it's in their policy once uploaded can't be removed they should have told it earlier while registration. But now the thing is i want to get my dl out of his account.

By mistake unlocked wrong cycle 102403 and now not able to end trip. I don’t know where that cycle is. Pls help me here... Send emails but nothing happened.
I sent email at support i’d also but jo reply.. My money is deducting every half hour. Resolve this asap
I also received an email with case number 710650 asking for cycle number and phone number. I replied that but action has not been taken. Amount is keep on adding customer service is not ending the trip.

I booked a cycle on 13th feb around 17:45, cycle didn't opened and i am not able to end the trip, i mailed zoomcar customer support twice about this situation but till i didn't got any update and in application there is no facility to call and currently the trip is going on from last 17 hours and they charged me also please help as soon as possible as i am unable to book cycle bcz already the trip is going on.

Hi team,

I booked a cycle 102343 stationed at my office location & used it for around 70 minutes, but unable to end trip stating something went wrong and find nearby pedl station when infact i am at pedl station in front of axis bank fc road,. I am being charged for next 30 minutes ride as well. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.

[REPOST SINCE I DIDNT GET ANY REPLY LAST TIME]
Hello,
This is to bring to your notice that today on 27th jan 2018, at around 11:30am, I tried to unlock the PEDL cycle at ginger society PEDL station pimple saudagar, pune 411027.

The cycle never unlocked yet trip had started. Even after several attempts, the trip didn't end and it continued deducting money from my PayTM account!

After Rs10 were deducted from my account, I transferred all my money to my friend's PayTM account. But ZoomCar didn't stop deducting money or end the trip.

I raised a complaint on this website before and Mr Wasim told be there that they have ended the trip from their side and they will refund the money. Hence, I transferred money back to my wallet from my friend's account. Zoom Car deducted Rs19 from my account and STILL DIDNT STOP! Mr. Wasim lied to me about the trip being ended from their side (I have attached the screenshots too in my reply on the link provided above).

Then immediately I transferred my money back to my friend's PayTM wallet. Then finally after 1Day 6Hours 10Mins, the trip was finally ended! (I never got any refund though).

But next time when I used PEDL on 1st Feb 2018, Rs33 was deducted from my wallet instead of Re1 (Rs32 was additional amount from the last buggy trip).

So, in total, Rs61 was deducted from my PayTM account even though I never used PEDL service. Please refund me my money.

I am attaching the screenshot of My Trips history and my PayTM Passbook as a proof of the deductions. Please cross verify and refund. Thanks.

Cycle no: 100375
Email id: [protected]@gmail.com
Paytm linked mobile number: [protected]
Excess amount debited: ₹61 (Cycle never unlocked so i never used it).

Hi
I had booked cycle with pedl @APJ abdul kalam college behind central, new town, kolkata, But i couldn't unlock the cycle to ride nor could i end the trip to book another cycle. this is the second time i am facing this issue in this week .
I haven't got any response for the first complaint and now i am having this issue again, already rs.48/- got debited from my account and it is asking me to pay another 16, why should i pay when i am not able to use it.
Please improve your customer service, no proper channel to communicate

Cycle no. 101487

Cycle number is 102642
Taken near bharath petroleum bunk, mahindra city, chennai. I drove to my home near by and locked it.
Now when i try to unlock. It shows "your cycle is unlocked" in the app. But the the actual lock in the cycle is not unlocked. That blue led on the cycle lock is not glowing now.
Can't end trip either. It shows "timed out. Please try again". Help me unlock it.