Zoomcar Complaints & Reviews

Hi zoomcar,

I was trying to book a zoom car pedl cycle at a nearby location but by mistake entered a wrong number and eventually trip got started, i am unable to locate the cycle and i am being charged for the ride. Could you please assist in ending the trip?
I called to pedl executive and was told that cycle no 101781 is in pune : (
Kindly have look on issue and help resolving asap

The trip is...

Hi zoomcar,

I was trying to book a zoom car pedl cycle at a nearby location but by mistake entered a wrong number and eventually trip got started, i am unable to locate the cycle and i am being charged for the ride. Could you please assist in ending the trip?
I called to pedl executive and was told that cycle no 102936 is in chennai : (
Kindly have look on issue and help resolving asap

The trip...

Hi zoomcar,

I booked a car on zoomcar.com (Booking id:jps62kidt) for 31 dec 2017 in bangalore, when i returned the vehicle i got rs:2500 extra bill for over speeding.

According to government rule it is mandatory to install the speed governor device in all commercial vehicles, otherwise the vehicle will not pass the fitness certificate. So my concerns are

1. Why are you allowing those unfit vehicles...

I locked the cycle after 15 mnts only when I booked but it could not able to end. Actually I did not use the cycle because I could not able to unlock it. After 10 mnts of time I realized the trip is going continuously and my paytm balance is deducting. Can u please take care about this. The cycle had not Been moved a bit, you can check with the location map. Thank you....

I had got Rs.12824 as a Refund amount from Zoomcar in my paytm wallet. I have triggered "Return To Bank" button by mistake. paytm shows that money has been transferred to your bank account successfully. and i just want to know that in which account they have transferred money?, i mean in Zoomcar's bank account or in my Bank account.??

Regards,
Krunal Patel...

At the time of registration mistakenly i uploaded my dl into my friends account. But now when i'm trying to re-upload it into my account. It's showing dual account message. I want to get my dl out of his account as it can be misused too. And when i called zoomcar they r telling that it's in their policy once uploaded can't be removed they should have told it earlier while registration. But now the thing is i want to get my dl out of his account....

Zoom car's email:

It has come to our attention that the cars have been used in excess of the paid rental amount and in accordance of the agreement duly verified and acknowledged by you, you are liable to make payment of ₹7687 to the company. Please note that failure to make payment of the due amount will render you liable to civil proceedings and the company would be entitled to recover the due amount by attachment of your...

I unlocked a cycle from kalpataru harmony, wakad, pune and used it for around 35-40 mins.
After locking the cycle at same location, when i am trying to end the trip, it is not ending. The request gets timed out everytime. I am still being charged for the trip. However i should only be charged 2 rs.

Below are the trip details
Cycle no. 102368
Area - kalpataru harmony, wakad, pune
Name - aayush ojha...

I tried using a pedl cycle nymber 102611 on january 07, 2018 from the element 5, pune cycle point. The cycle did not unlick but the trip started and continued for about more than 12 hours and the money continued to be deducted. I tried to cancel the trip multiple times but nothing happened. I tried finding a customer care number to talk but there are none. The issue needs to be resolved asap and money needs to be refunded.

[protected]@hotmail.com...

Hi,

I booked a cycle: 100070 stationed at my office location: tcs gitanjali park, kolkata, west bengal & used it for around 15 - 20 minutes on[protected], but unable to end trip, because everytime i tried to end the trip it says to lock the cycle. I did lock the cycle perfectly and clicked the lock option in webpage. Still it says unable to end the trip, please lock the cycle (Screenshot attached).

The lock...

Had a similar experience last week. I took a ford figo from bangalore - id - jps62k5ut. The person who delivered the vehicle was in such hurry that he himself completed the check list. He did not include the scratch on the front bumper and the another scratch (On the engine below the car - how am i supposed to take photo of this? From under the car?)

I am very sure i did not drive over any high ground or high speed breakers....

On january 6, 2018, my spouse went to zoom care in the afternoon, to get treated for an injury to his right hand, of the third and fourth digits of his fingers. He was recommended to go to zoom care by his employer, that was at the oregon convention center working a trade show setup. When my spouse arrived at the grand avenue location, the intake person, asked if it was an on the job injury, my spouse said "yes", he was asked if he had other...

I unlocked the wrong pedl cycle by mistake and i'm not able to end my trip as it is not located near my location
Cycle number 100765

I've given a complaint through email but that will take 24 hours to get back to me, and that's too late.
Please help me end my trip as the amount is getting added up for every half an hour. If possible please provide a phone number through which i can inform about the same...

I have booked an car on zoom car and paid a security deposit of 2000 which they said they will return me on completion of trip which they haven't till now. And i have no way of reaching them. I tried to mail them to which i haven't got any reply. Zoom car customer care support is so lame. And only god knows when will i get my refund that i had paid them...

Tried to unlock 102996. Did not unlock. Trip started anyways. Now it won't end. The request gets timeout every time i attempt to end the trip. To repeat, i did not even touch the cycle and got charged anyways. I have delinked my wallet from the app for now. I will take legal action if further inconvenienced. Please note that i have easy access to excellent lawyers....

Yesterday i tried to go for a cycle ride. There was issue with cycle lock, didn't get unlocked. But ride started in app. I was not able to stop the ride but it was always giving timeout error. Even though zoomcar rent calculation is working very fine. It's been running since then. Cycle rent reached to rs59. Please do necessary steps. There is no customer service available. Now i can't even add money to paytm wallet....

Case number 663823
Cycle number 101233
I have raised a complaint regarding my issue 3 times's on pedl's contact us page but didn't received any assistance even after 24 hours providing details. My paytm account is being charged continuously after complaining. This is rediculous on zoom car's behalf as no customer support is available and is causing unnecessary rucus....

I took a cycle no. 101337 for a ride. Once the trip started the cycle didnot unlock. Then i tried to unlock cycle no. 101337.

But that cycle didnt unlock and even i didnt took my ride. I was then not able end the trip too. My account is simply getting debited. Kindly please get my trip end with cycle no. 101337. Kindly do the needful.

This is the second time its been for me. Facing such probs offen is being...

Hello,

Re[case:664290] sent to pedl zoomcar support

When i tried to unlock the cycle, i mistakenly entered the wrong cycle number 102707 on yesterday 07 jan 2018 at westend mall cycle station at pune.
However, i have not used it and now i can't lock it as i dont know the location of the cycle. I immediately reported about this issue by sending a mail to pedl customer care support. I also provided all...

I had made a booking on 4th december 2017 (Mahindra scorpio) at kochi.

For that, i paid a deposit of 5000 inr and was assured the refund will be back within 15 days.

Still after a month i haven't received my refund and on their website the date keeps changing as i login into my account. (Have attached the photos)

They gave me some random arn number just for record and told to inquire with the bank....