Zoomcar Complaints & Reviews

We (11 friends) booked for a car via ZoomCar from Bengaluru for a weekend trip. They provided us 'Scorpio' car(KA 51 AA 6721). We have inspected the car with the checklist provided through their app. The app resulted that the car was UNFIT for the trip. But ZoomCar site executives convinced us that the car was in good condition and proceed the booking.
We started the trip but the car broke down even before we reach our destination in a remote area where we couldn't have an opportunity to get help. We were struck for more than 6 hours and Zoomcar didn't provide any road-side assistance for the same and the whole day was ruined. Also, they have threatened us to pay a fine of Rs.10, 000 without even respecting customer's voice and also they didn't provide any valid proof for the same penalty imposed.

CUSTOMER SAFETY IS NOT THEIR PRIMARY CONCERN
VERY POOR CUSTOMER SUPPORT AND ROAD-SIDE ASSISTANCE

Please refer the attached screenshot for the proof o[censored]NFIT car delivered.

Hi zoom car,

I have parked the cycle (101941) in the pedal station still i am not able to end my trip as it's showing "parked the cycle to your nearest pedal station". Please be informed that i have locked the cycle over there and now the cycle is not with me. I was trying to reach your nearest host but he was not reachable.

I am not responsible at all for any damage of the vehicle. Please call me on the below number for further.

Area: unitech gate 1, newtown,
Kolkata-700156

Thanks,
Srikumar maji
Cycle (101941)
[protected]

I scanned the qr code of a cycle today and my trip began, but when i tried to unlock it - it did not work. After that i tried multiple times to end trip, but it does not work. It says request timed out each time! The trip is still on! And i haven't even used the cycle. It's been four (Four!) hours!

Do something.

This is in savitribai phule pune university. Cycle no. 101583

Hi,

I have opted to take zoom on 24th dec 2017 and returned it on 25th dec 2017.

When i am returning the car, i found there is a minor damage to the left tail lamp. The team instead of only charging me for the light, zoom has levied false charges for bumper.

Anyway, later i get a rs 7500 damage fees in the app without any proof or pictures of bumper

After couple of days, i get a call from zoom cars saying i have outstanding amount. I told them what had happened. Here is what has happened. I returned the car with a damage to tail lamp, driver or owner damaged the car with a bumper themselves before they took it to the hub location. They sent me the picture and charged me 7500. They did not want to talk to me because they know they did it and now i will have to fight with zoom car to reverse the charges.

Now after a week, zoom car sends me a legal notice to clear the outstanding. No one calls me to ask the issue. I mailed them few times with what had happened. Then a customer care executive calls and talks about the issue. They say if i have a proof that i gave the car without damage. So i asked them if they have any proof that i have damaged the car. They say, it is not zoom car responsibility to take any pictures. Hence it is not customers responsibility to take any pictures. Then she asked is there a proof that driver told there was no damage when he took the car. Well, how do i get this proof. It was just a conversation which we had on spot.

Now after recieving legal notices i have mentioned the customer care executive to make me talk to the legal team. There was no response from them and i get the next remainder notice as well.

When i tried calling customer care, the voice response is not identifying me as a customer who has done a booking.

The photo attached is the proof from zoom mentioning that there is a damage to bumper.

When i contacted the maruti service center, to my shock, they mentioned that the new tail lamp is charged only 950 rs (Zoom charging 2500 from customers) and they mentioned that this is not considered damage (Charging 7500)

Regards,
Av

I had a bitter experience last night. I unlocked cycle 101156 from pedl station at 10.13 pm and somehow unable to ride it so within 2 mins o[censored]nlocking, i submitted the cycle on the same pedl station. While ending the trip, it kept on giving me error stating 'search near by pedl station' whereas i was standing on the station itself. As it was late, i had to leave and my trip didn't end after trying so many times. Money was deducted from my wallet the whole night and the following morning. The trip lasted for 5 hr 2 mins. The customer care seems of no use. I give 0 out of 5 to zoom car support team.

Cycle no. 100648 in the seasons road stand when i unlocked it then it is not unlocked but the trip was started and my paytm cash starts running out i tried my best to unlock it but isn't and afterwards when i tried to end the trip then it again not happens due to some problem in cycle and i can't be able to end the trip till now so plz make me out of this as soon as possible, cycle is available on seasons road stand

I had tried to unlock the cycle 100424 and it showed me that the trip had begun but the cycle didnot unlock. Money is being deducted and i get messages about this. I am charged for a trip i could not take and extra. Please look into this problem and try to end it as soon as possible. I had mailed to the customer service 3times and there was no response.

Today at 5 pm i tried to unlock cycle no. 101602. However i am not able to unlock the cycle and trip already started. Since lock is not able to open i wanted to end the trip. Now Neither it's getting unlocked nor able to end the trip. Money is getting deducted, pl resolve the problem and call me on [protected]. Your app or software is hopeless and customer care no.is not available. It is asking to take the cycle to nearest pedal station, lock is not opening how can i take it to nearest pedal station?

Yesterday i had booked zoom pedal cycle. At one place i stopped and locked the cycle and proceeded for end trip. It asks me to park cycle in pedal station. While i was searching for pedal my phone was snatched, so i was not able to end trip. Please end trip from your end. Money is deducting continuously. Please do need full asap.
Cycle no is 101983

Dear zoomcar, this in reference to booking id key jps62z8co

The third time i rented a car through zoomcar was an absolute nightmare, and i lost a great holiday, as well 25.000inr.

Can you please look into this complaint, escalate this case to your management and respond?

1. I rented a car and drive from bangalore for about 3.5 hours
2. Car becomes unresponsive and we parked and called zoomcar
3. We wasted several hours waiting, eventually tow shows up and taxi
4. We had to arrange other transport for the holiday which costed a lot of money (12.000inr)
5. It turns out there was a problem with the clutch (I believe), and i was summoned to pay 10.000inr
6. The remaining days of the rental period (3 days), i still had to pay as well, unbelievably. So in total i paid 25.000inr
7. I was accused of driving negligence, not sure where this came from, as i merely drove the car as anyone would
8. The car had wear and tear, the clutch or whatever the issue was, had not been caused in any kind of way by myself.

I truly hope this can be resolved, as to date, i had some really good experiences with zoomcar, but this is truly very unprofessional and right out unfair.

Please revert the soonest, thank you.

Rutger steenbrink

Hi i had rrentd bicycle from zoomcar pedl for more 33 hours ago. The cycle lock never unlocked to start with at nisarg society pimple saudagar but it showed that it had unlocked the cycle already. I searched for a customer care number all over the internet but no use i raised complaint in zoomcar complaint forum which said i'll get a response within 11 to 12 hours but i haven't receiveda single buzz to acknowledge my complain. It has charged me about rs 86 till now.

Worst customer service...

Cycle no : 102294
Hi,
Today i have scanned code of cycle 102294 in planet millennium society, pimple saudagar pune around 10.00 am and i am also not able to end the trip. I am in trouble that not able to use cycle or not able to end the trip. Please help me to resolve this issue.

Now cycle is on my name and payment is increasing but not able to end the trip

Cycle no : 101738
Hi,
Today i have scanned code of cycle 101738 near seasons gold leaf, pimple saudagar pune around 10.10 am and tried to unlock cycle but was not able to unlock it. Same time i am also not able to end the trip. I am in trouble that not able to use cycle or not able to end the trip. Please help me to resolve this issue.

Now cycle is on my name and payment is increasing but not able to end the trip

Cycle no: 101738
City : pune

Regards
Amit garje
[protected]

Hi,

I unlocked the wrong pedl cycle by mistake and i'm not able to end my trip as i don't know the location of the cycle.

City - mumbai
Cycle number 103039
Mobile number - [protected]
Start date - 21 jan / 8.07pm
Location shown in the app; diamond district

I've given a complaint through email option from the "zoomcar" app also but that will take 24 hours to get back to me, and that's too late.

Please help me end my trip as the amount is getting added up for every half an hour. If possible please provide a phone number through which i can inform about the same...

Awaiting the response as early as possible.

- regards,
Bhagyashree lanke

I unlocked the wrong pedl cycle by mistake and i'm not able to end my trip as it is not located near my location
Cycle number 100243 and issue number is
680457
I've given a complaint through email but that will take 24 hours to get back to me, and that's too late.
Please help me end my trip as the amount is getting added up for every half an hour. If possible please provide a phone number through which i can inform about the same

Poor service from zoom car saying amount refunded and still im waiting from last 21 days I nees money urgently.
Even cuatomer care are lesa bother to resolve and they still required 24 hours time. They said the amount has been refunded but im not seeing any credit tranaaction in my account.w here my refund has been placed. Refund number JPS62K7NA

I request you to please look into these case and process refund.

I booked baleno through zoomcar. While parking small dents came in car front bumper. But that were minor only and one plastic support of headlight was broken. Besides that there was no single scratch in that headlight. The executive at Garuda mall didn't give his seniors no. and customer care told they can't send anyone to check the condition of car. He charged 10 k for this. We also took car to a garage where people told max 7k they ll fix it. But because of time shortage we had to pay 10 k to their executives for such small dents. This was not my first ride with zoomcar. But all my experience turned negative this time with the lack of support from their team. They can earn some money instantaneously with this trick but with time they will have to regret . I am attaching the images of dent herewith.

I have started a trip on pedl.in. I have scanned the barcode but the trip didnt start because cycle dint unlock and my money is being on hold and i am not able to end trip. Please help. I am getting error on ending trip. Attached is the screenshot of the same. Please help me resolve this issue. I am not able to get zoomcar complaint no. Anywhere on google.

Cycle no : 102145
Hi,
Today i have scanned code of cycle 102145 near seasons appartments, aundh pune around 4.30 pm and tried to unlock cycle but was not able to unlock it. Same time i am also not able to end the trip. I am in trouble that not able to use cycle or not able to end the trip. Please help me to resolve this issue.

Now cycle is on my name and payment is increasing but not able to end the trip

Cycle no: 102145
City : pune

Regards
Vaishnavi darandale

Cycle no : 102529
Hi,
Today i have scan code of cycle 102529 near shiv sai vishwa society, pune at 11:58 morning and try to unlock cycle but not able to unlock it. Same time i am also not able to end the trip. I am in trouble that not able to use cycle or not able to end the trip. Please help me to resolve this issue.

Now cycle is on my name and payment is increasing but not able to end the trip

Cycle no: 102529
City : pune

Regards,
Ankit shah