Zoomcar Complaints & Reviews

I took a cycle no. 101337 for a ride. Once the trip started the cycle didnot unlock. Then i tried to unlock cycle no. 101337.

But that cycle didnt unlock and even i didnt took my ride. I was then not able end the trip too. My account is simply getting debited. Kindly please get my trip end with cycle no. 101337. Kindly do the needful.

This is the second time its been for me. Facing such probs offen is being experience by many. Kindly try to resolve this at the earliest.

Hello,

Re[case:664290] sent to pedl zoomcar support

When i tried to unlock the cycle, i mistakenly entered the wrong cycle number 102707 on yesterday 07 jan 2018 at westend mall cycle station at pune.
However, i have not used it and now i can't lock it as i dont know the location of the cycle. I immediately reported about this issue by sending a mail to pedl customer care support. I also provided all the requested details such as mobile number, cycle number, location by emailing to [protected]@zoomcar.com and [protected]@zoomcar.com. However, the trip is not yet ended and the money is keep on charging even though i am not using the cycle as i cannot locate the cycle. The cycle cannot be located by me but pedl claims to have withstanding dues for the cycle i haven't used.

Email id: [protected]@gmail.com
Location of incident: westend mall station, aundh, pune-411007
Phone number used to take a booking: [protected]
Cycle number which has been unlocked: 102707

Can you please resolve and end the trip?

Thanks,
Siva.

I had made a booking on 4th december 2017 (Mahindra scorpio) at kochi.

For that, i paid a deposit of 5000 inr and was assured the refund will be back within 15 days.

Still after a month i haven't received my refund and on their website the date keeps changing as i login into my account. (Have attached the photos)

They gave me some random arn number just for record and told to inquire with the bank....

I started my trip but was not able to unlock the cycle... All efforts were futile.. Lastly i tried to end the trip was not able to do that too. All happened around 11-11.30pm 7jan cycle number 100397 at breeman chowk aundh pune since then money keeps on increasing with the following messages:
"trip ongoing".
"please lock the cycle".
Help me resolve the issue (End the trip) as i am being continuously charged for the same and pls help me get my amount back.

I unlocked the wrong pedl cycle by mistake and i'm not able to end my trip as it is not located near my location
Cycle number 100818

I've given a complaint through email but that will take 24 hours to get back to me, and that's too late.
Please help me end my trip as the amount is getting added up for every half an hour. If possible please provide a phone number through which i can inform about the sa

I have tried everything but the pedl bicycle trip is not ending. My phone number used to book the pedl bicycle was [protected]. Email id used was [protected]@gmail.com. And the pedl bicycle number is 100026.

I have been receiving messages saying that money is outstanding that i am supposed to pay. I was not even able to use the bicycle in the first place. Please end the trip right away and give me my refund since i was not able to use the bicycle at all.

Because of faulty service by zoomcar i have to block my paytm wallet since they are auto deducting my money. The customer support is just pointless. Pathetic.

I am going to consumer court right away if i do not get my problem addressed and refund in my paytm wallet within next 24 hours.

Hello team,

This is mahesh (Reg mobile : [protected])

Today while booking a zoomcar under deal shack section i selected a deal on 8th january from 8 am to 8 pm.

Initial attempt for booking got some error related to transaction, then i again tried booking from payment page and this time it got successful, but eventually it is showing the date as 9th january, i am not sure why.

I have cancelled the booking since i would not be available on 9th.

Since this is your system issue (That wrong date populated) and i have cancelled the booking withing less than 15 min time, i expect the full refund of my money.

I contacted your call center and reported this issue too.

Please process my refund at the earliest.

Regards,
Mahesh khaire

I have booked cycle no.100329. It was just in front of weekend mall sindhudurg pune. Tried many times but it didn't get unlock at all. And app is showing as trip started. Trying to end trip and it is not getting end. Sent 2-3 emails to zoom car support but no response. Zoom car is sending message to drop a cycle but i didn't use that cycle as it was not getting unlocked. Kindly provide customer care number. It is continuously charging money. It has become more than 10 rs. And still the ride is not ending

My wife had booked a cycle no 102327 stationed at crossword aundh pune at 3pm today.. And used cycle for 5 hours and parked at pedl station near crossword aundh pune. Now from from last 2 hours she is unable to end trip with pedl... Pls assist or help me doing it end trip. We r trying to end trip but we r unable to do so... That's why we have transferred total paytm amt... So it might get stop automatically...
Thnx
[protected]

Hi team,
Today morning i have tried for the pedl and i was unable to unlock the bicycle and i have found none for the help near by and i have tried it for about an hour and i was failed in unlocking the bicycle and so i left the bicycle and came back. Later when i went to the pedl page to view the status it was that trip was going on and i have been charged for that which is not at all fair and its been like more than 10 hours it still says that trip is still going on. It has already exceeded 20 rupees and i haven't ride the bicycle.
Can you please help me in solving this issue.

Please find the attachment.

Please the details of the bicycle
Cycle no. 101081
My mobile number : [protected]

Location : sbi intouch, hinjewadi, pune.

I started a trip on cycle no. 102911 from nift to the hsr club, bangalore city, around 6.50 pm tonight. I used the cycle for 15 mins and locked it at the pedal station. Tried ending the trip for atleast 1 hour standing right next to. It. It did. Not end the trip. It has been around 1 hours and it is. Still deducting the money.

I. Am. Not going to pay for faults of your application. Please address this immediately and refund my money deducted from paytm. Please fix such issues before making your products live. You only end up. Making the lives o[censored]sers miserable...

Consumer name : vijay (Raghu maddi)
Cycle no : 102911

We had booked a xuv 500 for a trip last weekend, couple of things:

1. Automatic unlocking of the car from the registered number, which is fairly good but not for use in indian scenario becasue you the hell donot do a complete check and leave the passanger to go through a rediculous list, on top of that no agent present in the place to make a complain about

2. After the trip was completed we had got a notification of a missing cup holder from the rear side of the side seat for whcih we were fined rs.500! Now what good use do zoomcar thinks that a passanger would remove a cup holder which makes no sense to use except in the car itself. A matter of high negligence to do an internal check before handing the car to the customer, god knows if the car owner might have jinxed it and to least no person during the pickup and drop scenarios.

For god sense please donot pipe down your customer experince if you donot have the capability of doing it. An absolute pathetic experience from zoomcar, hight level of negligence for not checking what is missing and what is not and you bill the missing article to the pasangers account. What next, do you plan to bill the passanger the price of the car if a freaking air freshner is missing??

Utterly nonsensical bahavior and dissapointment, switching from zoomcar to myles and will never refer any corporates or inidvisual to opt for zoomcar services.

I have booked pedal bicycle 102294. After qr scan my trip got started but cycle was not getting unlocked. I tried manually adjusting the lock but failed to unlock. Even i was unable to end my trip. Now its been 9 hours payment is getting deducted from paytm wallet & i am getting outstanding amount sms.
This is very poor & pathetic service and zoomcar have no customer care numbers.
Anyway, zoomcar charging money without using bicycle. I strongly don't recommend this service.
Further, i am not responsible for any matter about bicycle...

I been trying to unlock the bike booked just outside my society. Even after trying for past 5 hours neither its unlocking the bike nor i am. Able to end trip. This is ridiculous, i havent used it and it is still charging me more then 10rs now. Such a pathetic service in intolerable and need zoom car to sort this out. I am not subjected to pay for things which i havent used at all.

I have booked zoom car (Self driving on[protected] and returned in time with no damages but there are making false claims for damages. When i have asked for details then they are dening it and showing the manuplated pictures which every can do very easily. I am not able to understand why there not able produce the detail evidence which i have asked. I am ready to provide all the conversations with them. They are trying to claim the damages which occured during therw personal usage that is why they are not providing the details which i have asked. Please look into.

I have booked cycle no.102150, tried many times but it didn't get unlock at all. And app is showing as trip started. Trying to end trip and it is not getting end. Drop 2 emails to zoom car support but no response. Zoom car is sending message to drop a cycle but i didn't use that cycle as it was not getting unlocked. Kindly provide customer care number. It is continuously charging money. It has become more than 10 rs. And still the ride is not ending

Since morning i tried unlocking some cycles, my trip started but the cycle didn't unlock, hence i had to end the trip. I tried three to four times which costed me around 4 rupees. The cycle which did unlock properly, i parked it outside reliance fresh mall but when i tried unlocking it, it was not unlocking and i am not able to end the trip even.

Consumer name - sweta singh.
Cycle no - 100349

Need your assistance in ending the trip.

Hi,

I started a trip on cycle no. 101586 from casa bella gold club house, palava city, dombivali east at 12.02 yesterday night. I used the cycle for 20 mins and locked it at the pedal station. Tried ending the trip for atleast 1 hour standing right next to. It. It did. Not end the trip. It has been 9 hours and it is. Still deducting the money.

I. Am. Not going to pay for faults of your application. Please address this immediately and refund my money deducted from paytm. Please fix such issues before making your products live. You only end up. Making the lives o[censored]sers miserable. This is a basic function and the least you could do. Was fix it before offering it to customers.

Appreciate immediate response from your end.

Hi team,

I booked a cycle 102163 stationed at our society & used it for around 10 minutes, but unable to end trip stating that request time out. Please try again. I am being charged. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.

Cycle number 102163
Name - shubhangi
Area - sanskriti society, wakad. Pune

I booked a pedl cycle on 5th January at around 7:50pm. As instructed, I somehow registered the bicycle and got my trip started. But tye issue was, the trip got started without even the cycle getting unlocked. I tried licking unlocking, tried with the lock too but nothing helped. The ride got started but the cycle just didn't unlock. I was however shown that I am on a ride and it was 5minutes up and stuff. Cycle number was 102253. I then ended the ride after locking the already unlocked cycle. My paytm account was also debited. This is really inconvenient. I appreciate the initiative to have taken hut there are certain technical glitches. Please look into the matter to avoid future inconvenience. It's just pure inconvenience for the customer and de motivating for any future use. Kindly fix the issue.