Zoomcar Complaints & Reviews

Hi sir,
Yesterday at 7:30 am when i tried to unlock the cycle with no. 100377 at kalpataru estate phase1 pune, it did not unlocked, however trip was started. I tried to end trip but trip didn't end. Even now, i am getting charged against an open trip of pedl, even if i am not using the cycle. Please end the trip. I raised a complaint and sent a mail. But there's no response from your team. Please respond quickly.
Plz end it as soon as possible.
Worst experience with pedl.

I am unable to end my pedl trip and i have e-mailed multiple times to end trip but no response and there is no customer care number to reach out to. I couldn't unlock the cycle to ride nor could i end the trip to book another cycle. It has been more than 5 hours and no response from the team. I am receiving alert to return the cycle but no help or response from the team.
Cycle number - 102476

Hi sir,
Yesterday at 3:49 pm when i tried to unlock the cycle with no. 102537 at divya sai women's hostel, it did not unlocked, however trip was started. I tried to end trip but trip didn't end. Even now, i am getting charged against an open trip of pedl, even if i am not using the cycle. Please end the trip. Yesterday only i raised a complaint and sent a mail. But there's no response from your team. Please respond quickly.

Hi, i faced a problem today morning that when i tried to unlock the cycle, it did not, however trip was started. I tried to end trip but trip didn't end. Even now, i am getting charged against an open trip of pedl, even if i am not using the cycle. Please end the trip from backend and refund me the charged amount

Also, there is no dedicated customer care for pedl which i could contact immediately and end my trip. I am still struggling to contact zoom car support. I sent an email via app as suggested but no response (Except standard one which doesn't promise any resolution of the complaint)

Location :- sai vastu apartment, pimple saudagar, pune - 411027
Cycle number :- 102476

Hi,
Today i started pedl trip from sai avenue society, pimple saudagar. Trip started to but i was unable to unlock cycle. I am not able to end my trip also. I am still getting charged till now as trip is not ending.

My mobile no is [protected]
Email - [protected]@live.com
And the cycle no is 101404

Please do the needful and refund my money immediately

Hello,
This is to bring to your notice that today, on 27th jan, 2018, at around 11:30 am i tried to unlock the cycle at ginger society pedl station pimple saudagar, pune 411027. Cycle no 100376. My mobile no:[protected].

The cycle could not be unlocked even after several attempts. But the trip started! I am being charged since that moment! I have tried to end the trip several times but i'm unable to do so. I don't do what to do!

Please do the needful and refund the amount immediately.

Hi team,

After i booked cycle it did not get unlocked. When i tried to end trip it says “request time out”. I am unable to end it since then. I have been charged for about 5 hours now. Kindly help in getting the trip end. Also no amount should get deducted from my paytm account as i was unable to take the trip.

Cycle no: 101422
Location: casa rio palava
Name: abhay gangwar
Paytm number: [protected]

I started my trip from kubera gulshan, aundh on 28th jan. Some distance away i parked my cycle for 2 minutes outside a shop and somebody stole the cycle. I immediately looked around in the vicinity but couldn't find the cycle. The cycle number is 101491. Now i'm unable to lock the cycle. I even tried to contact you but in vain. Please guide me on how to locate the cycle or atleast help me end the trip. My paytm account is linked with your pedl so the money is constantly being debited.. Kindly help me and contact me on [protected] as soon as possible

Hello,
This is to bring to your notice that yesterday 27th jan, 2018 at around 6:45 am i tried to unlock the cycle at medipoint hospital pedl station aundh, pune 411007. Cycle no 101583. My mobile no: [protected].

The cycle could not be unlocked even after several attempts. But the trip started! I am being charged till then moment! I have tried to end the trip several times but not able to do so. I don't do what to do!

Please do the needful and refund the amount immediately.

Dear sir/mam. My self dinesh. Today morni g i have booked cycle through zoomcar. After one our i am trying to do endtrip but i is still not happaned. I am going to do end trip of pedl cycle. It is giving error. I have also resister complaint on their portal. Still i am not getting any response. But amount deducted my paytm account. I am not getting any contact number of them. Please sir help me to resolve this problem.

Regards.
Dinesh
[protected]

Pedl cycle no - 101061
Name : priyanka swain
Location - shapoorji pallonji, newtown, kolkata
Hi,
I am facing issues with pedl cycle. I tried to unlock a cycle. My trip got started but the cycle didn't get unlocked. When i am trying to end my trip it is also not ending. I contacted to help and support in zoomcar 3 times. Still no reply from the team. I have been charged 40 rupees till now. Please resolve this issue asap.

While i was driving, the break suddenly got freezed! I was trying to break but it becomes hard and i can't stop the car and then the car hit a wall! Now they are asking me to pay rupees 10, 000 for damage charges even if there was not any fault of mine. Infact i should be paid by the zoomcar because i couldn't get joy of zoomcar and my full trip got cancelled. They only mentions that we have checked and there wasn't any break issue so you must have to pay the amount in the earliest. This company is full of fraud, fraud and only fraud! Hate it

It was 2.30 a. M of 23rd jan. I had planned a surprise for my friend in shillong so i and some guys booked a zoomcar and picked it up from zoomcar airport site from mr dipankar. After driving few kms i found the steering to be wobbling terribly so i came back and returned the car. When i complained to the fleet executive mr dipankar he denied the car to have any problem and said that i was fussing unnecessarily. I called up customer care who instructed mr dipankar (Fleet executive) to take the car for a servicing. The reports came that the car had wheel problem. The thing got on my nerves when mr dipankar blamed me that i had hit the car somewhere due to which this happened. I booked the car for 260 kms but after driving for merely 20 kms i had to return the car and above all i am blamed for the problem which i faced. I registered complain to zoomcar for three times but got no help or support and its really pathetic for such a big brand to treat its customers this way. I lost all my money plus my trip got cancelled. It was a total disaster for me. I request you to kindly look into the issue. I was an ardent customer of zoomcar and if you check my records this was my third booking with zoomcar within the same week. This is not the way they treat their customer. I look forward for some help.

I booked zoom car and while driving vomit done by our children outside car that reflects on car outside morror.
So we cleaned that through water but some vomit atain left. So when we ended thw trip by delivered the car car representative asked us to pay 500 for cleaning that small marked vomit stain. We denied. Me and my wife then decided to clean it myself then we cleaned the side mirrors of car and even gate by ourselves and handed over the keys to car representative. Extraa 120rs cash i paid for deive charges and ended the trip by zoo m car and car representative asked ua to leave by saying that full and final settlement is done. Then i and my wife and childrens came back to our home and thwn what we saw that rude car rpresentative charged 500 as clean fee to us on zoom car app even after getting car cleaned by us. Around half an hour we cleaned the car but final result is fine 500 rs.

I raised this issue in zoom car support by writing complaint against that car representative but they don't listen to us. They just listen to his car representative.

I have proof as my wife. That rude car representative of zoom car clicked before cleaned car image and sended yo customer support of zoom car but he din't clicked the images of car after cleaning the car.
No body in zoo. Car support liatens to us.
Even i saw that with every customer that car representative charges cleaning fee as ra. 500 at the same place.
This is like a fraud doing by zoom car to customer.
First they give car for rent to drive then after that if car will be driven then dhool mitti will always be there on car.
No one is driving inside his house.
Then after ride complete. They vharge clean fee.
This time we have cleaned what all there on car by ourselves but this is wrong by zoom car that they charged to us.
Sir thay are doing what they want they do not respect customers.
They just charge what they think.

Booking # - jps6tp8th
I have never received the refund of rs 6000/-in my bank account details.
There are no contact nos or no contacts where we can file a complaint or speak to any of zoom cars representatives.
Please look into the matter and credit the amount in the bank account details given below
Hdfc bank
A/c#[protected]
Current account
Beneficiary name - mistywoods
Ifsc code - hdfc0003505
Please do the needfull.
Regards
Raman gupta
[protected]
[protected]

After unlocking zoom pedl cycle from the leon orbit station in pune near kokane chawk, rahatni, pimpri chinchawad. I found out the cycle lock was not in good condition. Hence i immediately locked cycle and tried to end trip.
But cycle does not lock i try to end my trip but it doesnt response to the request and lock was already damage.

Currently cycle is not locked and parked in the same parking slot.. You need to end trip from back end. I am not responsible for any damage or lost. Money getting deducted from my account. Worst experience ever had. You have to return my money.

I have already dropped email and raised help request in zoom app 6hrs before, but till now no one has contacted me

Cycle number : 101602

After unlocking zoom pedl cycle from the casa lavelle station, i found out the cycle seat was not in good condition to ride. Hence i immediately locked cycle and tried to end trip.
But zoom app was showing no enough space for parking even though i picked up from the same station couple of minutes ago. And same parking slot was empty

Currently cycle is locked and parked in the same parking slot.. You need to end trip from back end. I am not responsible for any damage or lost. Money getting deducted from my account. Worst experience ever had

I have already dropped email and raised help request in zoom app 6hrs before, but till now no one has contacted me

Cycle number : 100494

I scanned the qr to start my trip on cycle #101923 at around 6:00 at the pune university premises. The trip started but the cycle was not unlocked and even until this time it is locked. I am being charged since 6:15 am in the morning. Trying to reach these guys to stop the trip, but the only option for me to complain is the email which will take 12 hours for response. I am gona be charged 24 rs by then which is not gona be refunded.
Zoomcar was doing awesome business, not sure why they had to start something like this to earn money. Please its a request, please stop my trip.

Hi Zoom Car,

Firslty the cycle never unlocked and it showed your trip has started and the money is being deducted from my paytm account have parked the cycle ( 100893) in the pedal station still I am not able to End My Trip as it's showing "Parked the Cycle to your Nearest Pedal Station". Please be informed that I have locked the cycle over there and now the cycle is not with me.

I am not responsible at all for any damage of the vehicle. Please call me on the below number for further.

Area: Shapoorji and Pallonji Sukhobrishti apartments
Kolkata-700156

Thanks,
Rishabh Kulshreshtha
Cycle (100893)
[protected]

I link my no to Paytm to use the pedl cycle. Then after getting registered in pedl I had entered the 6 digit cycle no.
It showed that the cycle is unlocked but it is not. I was not able to used the cycle and also not able to end my trip.
The cycle no.100648 is not unlocked and the trip details showing the trip is in progress resulting in I'm getting charged.

Since the cycle is not unlocked and the trip is not getting ended.
It's being almost an hr and the trip is not getting ended. I don't have cycle with me but still the trip is going on and I'm getting charged.
Please help.