Zoomcar Complaints & Reviews

Jps62lx4u is my booking id. While driving just the glass of tail light got broken and these frauds charged me 8000 bucks for such minor damage which could be repaired in 2000. Do not book a zoomcar at all. They don’t value good customer relationships, they just want to loot. Plus the customer care is a robot. They are just sorry but they won’t charge you reasonably!

Team,
Cycle no - 102036
I started trip at 20:25 on 19/01/2018 and took a break at a coffee shop by locking the cycle. After that (About 44mins of trip duration), i was neither able to unlock the cycle nor able to end the trip. The cycle was locked and hence i could not take it anywhere. Your customer support is not available on phone and that's a terrible disappointment considering customers may face such issues and may lead to an emergency. I had dropped an email using the customer support link on zoomcar.com at 21:20. Even now, my trip is still going on. Please end my trip and arrange a appropriate refund.

Cycle no - 101544
Location - shriramnagar aundh pune 7
After several attempts the trip started but the cycle is still unlocked
Tried to end the trip but it's not ending
Also did not use the cycle as the cycle is still unlocked also it's charging me and showing the duration
Tried to end trip but it's not ending
Charges are minimal but still without using cycle i get charged
Please end this trip asap

I am unable to end my trip in pedl cycle till now. I am not going to pay further rupees.. I book a cycle yesterday for rs1 only but till now unable to end trip. Already my paytm balance 20 over. I am not going to give any more single rupees. Please give me the pedl customer care number and please end my trip from back end. My mobile no is [protected].
Help me.

After completing the booking while handing over the car they said I have made a scratch in the car.. during my drive I knew I have not bumped my car anywhere... they were corrupt and asked for 6000 rs cash to sort the matter.. when I said I will talk to zoomcar he started saying don’t talk to them, I will give you discount... he was encouraging corruption..they took the picture of my female friends who were with me... when I talked to zoomcar customer service they sent the images to the scratched car and updated the charge of 4000... he took my driving license without any proof that he is keeping it for no reason... the scratch in the car was from earlier and he is false claiming of the scratch in the car... zoomcar support is ridiculous... help me plzz... I will never book a car from zoomcar now... tell them to return my driving license...

thank you

I tried to unlock a cycle that was available near my place. The cycle didn't unlock but the timer started running. I have registered 2 complaints right after this and till now no one has contacted me to resolve this issue. It has been three days and still the timer is running in my account.

I am unable to check my cycle number on the website because it asking me to pay the additional amount.

My email id : ambi. [protected]@gmail.com
Area: iit madras

I have delinked my paytm account since i do not want to be debited for the ride that i never took.

Kindly resolve this issue immediately.

I am vishal h, student of iit madras. I have taken the pedl cycle with id 100077 on 18th jan 2018 inside the iit campus. I am unable to end the trip because the pop continuously keeps saying park the cycle in nearby pedl station despite me having parked it in a pedl station (Tapti hostel iitm). The cycle which i rode (100077) is not even in the original place (Tapti hostel), so there's no chance that i could find that cycle. I used the cycle only for 44 minutes which means i should be charged 2 rupees but pedl simply keeps charging me continuously. So please fix this issue as soon as possible.

'i was promised to refund of rupees 1500 towards state tax paid for a quarter. I still don't see that getting credited. I have no information that i get from your field executive your customer service desk now i am in fact not even able to contact you guys for some stupid reason i have had the most horrible experience with zoomcar. There is zero transparency in what you guys commit to what you guys deliver there are hidden messages that you dont communicate website is not transparent enough i am extremely appalled by the kind of service you guys are providing i will write to you so on linkedin publicly and put all of these matches rick ross and give a super negative feedback of the horrendous time i had with you guys. Please be transparent you customise at least on cheap among the money that you commit to refund this is unacceptable and i will take it higher'

Booking ID:JPS6T9YW8
Car provided:KA51AA7181
Start time:16/11/2017 09:00
End time:16/11/2017 18:19
Pickup point :Home
Drop off point:Home
Initial Rental:1569
Outstanding:6000

this is really disappointing me that what for i have been charged, if there is a delay in drop time then fine im ready to pay for it but i think its very huge amount for delay (i dropped vehicle on time).
and is it about any vehicle damage or something let me tell you that i have taken few images during pick up you may have a look and you will get to no the condition of the vehicle which was not described in app, as i was running short of time so not able to take full car images by this a one sided images would show the condition of it.
and more over the vehicle where it has been parked was in busy street which has small road.
for your refernce iam uploading few images of the vehicle at the time of pickup.

i have already replied for ur mail([protected]@zoomcar.com) 3times regarding the issue i have not received any respone from ur side.

Actually, one of friend suggest to book the car in zoomcar (Booking details: # jps62l6d1). As i returned form usa and i used to drive a car with automatic transmission instead of manual. So, i selected the automatic car and booked for 4 days but when i reached to pick up location the car was very small and i didn't not know that it was an electric car (Full charge gives 100km and for charging should wait for 6 hours). Even, zoomcar employee suggest not to take electric car as there no charging station near by city.

So, i contacted the zoomcar customer care to modify the car type but there keep on saying same policies that after booking started they won't modify the car or refund even single rupees. I kindly request zoomcar to modify car type and i can use it. I don't wanna waste 12k rupees because of one issue which i don't know at all.

Hello, this ia extremely urgent. I am using pedl service in Aundh, Pune. My cycle number is 101599.. I unclocked the cycle and my trip started since morning 8.30 am. And the cycle wasnt unlocked. I tried ending the trip but im unable to end the trip. Please help this is urgent. It been 8 hrs unable to end the trip. Please end the trip and refund my money back. And the most annoying fact is you dont have an instant helpline number service, in such discrepancies and emergency situations.
I request you to immeadiately end the trip and refund my money back.

I booked the cycle in the morning with PEDL.
Cycle number : 101296.

It came as ride started but lock did not open. I could not even move the cycle from the stand

From my meter is running and amount is getting deducted from my Paytm.

Please resolve this at the earliest as amount is getting deducted.

And kindly refund the deducted. You can check the same by using cycle's GPS.

Will be posting the same on other social media sites if not resolved.This is my first booking and very bad experience

When i unlocked the cycle of pedl having of code last digit 0092, it unlocked but it was not working means the trip had started but may be due to lock was not proper it was remain locked but at that time my money was used but i didnt used that cycle. But it was not my mistake why i wasted money and time there what should i do now let me know please.
I am complaining about the unavailability of instant number for help because their helpline was available but not responded well at that time i neede istant help but i didnot get it. So requested either to make free helpline which will give us instant reply what we want.

On 16th january around 4:30pm, i was trying to unlock a cycle in new town kolkata numbered 100068, but accidentally unlocked a cycle numbered 100008 and i can't track it and don't know how to lock it. I'm been continuously charged for it for around 5 hours and don't have any idea how to end it, can you help me to lock it and end the ride? Thank you

Hello team,
I am regularly using the service. However, there are some glitches with booking and ending the ride. Sometimes ride will be started but the cycle will not be unlocked and customer will be charged with the fare. I have used the service on 16 jan 2018 where ride was started but the cycle was not unlocked and later was not able to end the ride. I was billed without using the service

The service is getting day by day where people are loosing money without using the service due to technical glitch.

Please help me with the issue.

Thanks,
Sushant

Hi,
I have unlocked the wrong cycle by mistake (101308).
And i m not able to lock it as its not present in any of the pedl stations near my place. The trip is running and my paytm account is being charged continuously.
Please help asap to lock the cycle and end the trip. There is no option to track the cycle or to contact pedl customer care by phone.

Today on 16th jan, near pune university playground, there is a cycle stand. I and 3 my friends thought of taking the ride, i used the url given on the bicycle and followed the step. But after some time, when i scanned the code, the cycle was not unlocked and my trip has started and it was showing me the amount also.
I tried many times, but it the session didn't end. We left the place thinking that it will take some time, but it has not been ended till now.
The cycle was its previous location in the lock condition in what condition i found it.

I request you to terminate the session and return my paytm balance on the basis of only 30 mins.

The cycle no is 101575.

Hi, today[protected] morning around 8.40 am, i tried to unlock pedl cycle 100763 from club danube in casa rio palava but it never got unlock. The trip started and i am unable to end it. I have raised multiple request on your website but i have got no response. Please end trip and refund my money. Stop wasting my time and improve your system.

Thanks!

Hi,

I tried to unlock cycle no 100648 in pune aundh,
It did not unlock but i got message saying cycle unlocked.
Then, itried to ed the trip i am trying since mornig its not working out.
My 10 rs. Got deducted and trip is not ended yet.
End the trip and return my money back

Its been more than 5 hours for the trip not ending.
Tried several times.
Please end the trip.
There is some it issue with your website.
Get it resolved please.

Booking id-jps62cvbv
I did a booking with zoomcar on 4 dec 2017 and they said the security amount will be refunded back between 15 days but yet i haven't recieved any payment. The zoomcar executives are saying me to contact the bank but the bank cannot do anything until they recieve any payment and zoomcar is not taking the initiative to solve my issue. As instructed by zoomcar i raised a chargeback form. A amount of rs.5000 is to be refunded and i don't have a hope that i will get my payment. This was my first experience with zoomcar and it was the worst so now onwards i don't trust zoomcar anymore and i will not even suggest anyone to use zoomcar rentals.