Zoomcar Complaints & Reviews

Hi team,

I booked a cycle 100053 stationed at axis mall kolkata; but it was not unlocked. Tried unlocking.. Didn't work.. Tried ending.. Didn't work.. Even i am unable to lodge complaint. I am being charged for 3hrs plus. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.

Name : manoj choudhary
Mobile: [protected]

Hi team

Today i tried to unlock one of the bicycle which on the system got unlocked but physically is not unlocked. Tried several times to lock, unlock and end trip but no success. Please find the details below for your reference.

Cycle no: 102421
Mobile: [protected]
Name: vishal
Area: kokane chowk, pimple saudagar, pune

Your help in this would be greatly appreciated.

Cheers,
Vishal

Hello,

My i booked a pedl bicycle on 16 january 2018 at approx. 7 in the morning. Upon booking the bicycle didn't unlock at all. After trying a while i tried to end the trip but that wasn't happening as well.

Now, it is 10:30 in the morning and the trip is still active for 3 hrs 30 mins costing me rs. 8. I am still unable to end this trip. Please look into this matter and refund me the deducted amount asap.

Please find the details below:

Cycle no.: 102713
Name: siddharth vitthaldas
Mobile no: [protected]

Thanks
Siddharth

I tried to unlock the cycle at aloma county pedl station. It couldn't unlock but meter started. Then i tried to end the trip but i am unable to end the trip since last one and half hour. The meter is running without using the cycle. I was trying to hire a cycle on rent for a ride in aundh area. I went to aloma county pedl station and tried to unlock the cycle. I got the message the cycle is unlocked but it wasn't. It was locked only. Then i tried to end the trip. But i am unable to end the trip since last almost 2 hours. Rs. 4 is rent it is showing on my mobile screen but after trying several times trip is not getting ended. Meter is running and i don't know how to end the trip.

Today i started my pedl trip on cycle no. 100457 from my zoomcar app with mobile no. [protected]. The trip got started but the cycle did'nt unlocked"and the trip is also not ending. The location is jal vayu towers dj block new town
Kolkata west bengal. This happens a lot of time, people's money and time both are wasted. I am not going to pay for this trip as i havent used the cycle for even a minute. The fault is in your server system. Stop the trip from ur end as soon as possible.

I entered the cycle# to unlock and start my trip today morning. But the cycle has not unlocked but trip has started and going in still. Am unable to do anything with the status. Neither unlock the cycle nor end the ride. It’s quite disturbing to see this happen. As a result i couldn’t reach my office on time as well. Pls support to resolve this the soonest

Today i started my pedl trip on cycle no. 100967 from my zoomcar app with mobile no. [protected]. The trip got started but the cycle did'nt unlocked"and the trip is also not ending. The location is jal vayu towers dj block new town
Kolkata west bengal. This happens a lot of time, people's money and time both are wasted. I am not going to pay for this trip as i havent used the cycle for even a minute. The fault is in your server system. Stop the trip from ur end as soon as possible.

I booked the cycle no. 101697 at 7.20am on 16th january, 18 at shivar chowk, pimple saudagar. The cycle never unlocked and the balance is being deducted from my paytm wallet.

I tried locking it back from mobile as well as manually. Please help me with a solution. My account:-
E-mail address:- srikumar. [protected]@gmail.com
Cycle no.:- 101697
Paytm linked mobile no.:- [protected]

The ride is still not ended.

Please look into the matter immediately.

Srikumar maru
+91 [protected]

My cycle no. Is 100905
I have scanned its barcode to unlock the cycle.
Its didnt get started and now when i am trying to end the trip, it is not getting ended.
Error is showing - request timeout.. Retry.
I am noy able to even use the cycle is not opening. I have tried this several times
My money is getting deducted but i have not used a single minuted becuse it is not getting unlock.. I am unabke to ride and also unable to end trip. Please help as my money is getting deducted without any use.

Hi,
I tried to unlock a zoomcar cycle from vishal nagar but the cycle did not got unlocked and it's showing trip in progress progress and my money has started getting deducted.
I am no able to end the trip as well.
The cycle number is 102194. Can you please look into it.
Please let me know if incase more information is required and please improve your service.

Thanks,
Sonal

Hi, i tried unlocking pedl cycle 101486 today morning but it didn't unlocked and instead displayed message trip has started. Now it has been more than hour and still message is displayed as trip in progress. Now i fear that i will be charged unnecessarily for trip which i had not availed. This happen today not only with me but with few other people and they too were unable to unlock their cycles and end trips which never started.
Please can you look into this and get these corrected and charges reversed.

Hello sir,
I booked cycle in pedl.in cycle id:100276. My pedl trip started at 04:55pm. But till from starttime it's lock haven't open but money is deducting till now from my account balance while i haven't used it.
So, i tried to get end trip but it can't end trip. Please help me urgentlybecause money is deducting till yet. And i parked it on cycle stand.
Please sort out it

We had booked Swift on 13 Jan 2018 from 7:30 am to 13 Jan 2018 12:30 am with id: JPS62LL74.We got a call before 2 hrs of starting our trip to inform us that they have upgraded the Car from Swift to Creta(KA01AH2744) and we agreed that.We finished the trip and returned the vehicle in perfect condition as it was, there was no damage in the vehicle made by us. After that, when we checked our zoomcar account, found that they have charged 10000 rupees for vehicle damage fee and complained about it and also shared a video of the car that was taken by us before starting the trip. But they are saying that the car has a major damage. Even after having no damage from our end, they have charged the amount(Rs. 10000).
Request a refund for the amount as it is charged wrongly against us.

On 8th of january, 2018 i tried to unlock a cycle. The browser showed that the trip had begun, however, the cycle remained locked. I sat at the pedl station for at least an hour, but it neither unlocked the cycle, nor ended the trip. As a result, money has been deducted from my paytm account. On january 11, 2018, i received a message from pedl, saying that the "trip" had resulted in rs. 122 as an "outstanding fee" for a cycle that i hadn't ridden even for a second! I have sent repeated entreaties through zoomcar's "customer care" option on their website to no avail. The cycle number was 102145. Please sort out this mess.

Gargie mangulkar.

I had booked zoomcars today on 14 jan18 for 12 hours. 7am to 7pm. I got a call from zoom cars if i need to extend this trip. My response was yes & told them will extend on app. Unfortunately i was not able to extend in app due to absence of internet connectivity. But still i am not aware & no updates regarding penalty charges. Finally i called zoomcars & asked them to extend as i m not able to extend via app. First they responded only i can extend in app or they cannot. Later i called again they told even i cannot do now & need to pay penalty of each extended hour along with suplus charges. My compliant is regarding zoomcars mis communication & no update on penalty charges. Even credit card folks inform is regarding penalty & ways to avoid rather than updating after the deadline. Unethical business practice at zoomcars. All the best & increase your topline with unethical ways to cheat customer on the name of your policies.

Hi,
I manage to book pedl number 101662, the problem is that when i want to stop the trip, i lock the cycle. To put it back into the station, i have to unlock the cycle right? So, i try to unlock the cycle, it says on my mobile that the cycle is unlock, but when i saw the cycle it was never unlock. I tried this may times, but it will not get unlocked, an i carry the cycle to the pedl station. I was trying to end the trip, but still it doesn't work. The meter is still going. If the meter is still going, it means that the cycle is still an ongoing trip, my money will keep on reducing. Also, i exposed it on the sun because it contains a solar panel. But still it doesn't work. Can you please take this in consideration and end my trip. I just put the cycle in the station as of now. Can you please hurry.

I have not used the cycle of has been unlocked by me by mistake and i don't know where it is so please end my trip and return my money the cycle no is 102212 plz end as soon as possible i cannot find it and u plz lock the cycle and end trip it has been done by mistake plz find it or others will use it my money is getting cut which has been done in madiwala plz end the trip and return my amount

I by mistakely unlocked some unknown cycle of zoomcar at iitm by entering a wrong qr code. And i havent found that cycle and neither used it and im losing my amount. I am unable to end my trip may be for the reason that it is not locked. So please assist me for ending this trip. And also if possible please try returning my amount.

Thanks in advance

Hi zoomcar,

I am unable to unlock the cycle and even end my trip with cycle number 11488.. The cycle was not even at the pedl station and when i scanned the code my trip started buti was not able to unlock the cycle.. I took the cycle to nearest pedl station to end the trip but there also i was facing the same issue with the cycle.. I was not able to end the trip.. Its been 1 hr and my trip is still continuing. Cycle number is 101488. Booking time 8.15pm. Please resolve this issue asap.

Hi zoomcar,

I am not able to end my trip in pedl cycle. Its saying to lock the cycle even though cycle is already locked. I have already tried unlocking and locking the cycle several times the trip is still getting continued and money is getting deducted from my paytm account. Please help me in ending the trip

Location: newtown, kolkata
Phone : [protected]
Cycle number: 101920
Email: kishan17.[protected]@gmail.com