Zoomcar Complaints & Reviews

Address: Kolkata, West Bengal, 700156

Hi,
I have unlocked the wrong cycle by mistake (101308).
And i m not able to lock it as its not present in any of the pedl stations near my place. The trip is running and my paytm account is being charged continuously.
Please help asap to lock the cycle and end the trip. There is no option to track the cycle or to contact pedl customer care by phone.

Feb 16, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2018

Zoomcar Customer Care's response Hello Apoorv,

Greetings!

We are sorry for the inconvenience caused from our end we have ended the trip from our end.

In case, there is an excess deduction of amount debited from your Paytm wallet. Please share the below details by emailing us at [protected]@zoomcar.com, we shall have a check and process the refund for the same.

Cycle No:
Email ID:
Paytm linked mobile number:
Excess amount debited:

Regards,
Wasim

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Address: Pune, Maharashtra, 411007

Website: pedl.in

Today on 16th jan, near pune university playground, there is a cycle stand. I and 3 my friends thought of taking the ride, i used the url given on the bicycle and followed the step. But after some time, when i scanned the code, the cycle was not unlocked and my trip has started and it was showing me the amount also.
I tried many times, but it the session didn't end. We left the place thinking that it will take some time, but it has not been ended till now.
The cycle was its previous location in the lock condition in what condition i found it.

I request you to terminate the session and return my paytm balance on the basis of only 30 mins.

The cycle no is 101575.

Feb 16, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2018

Zoomcar Customer Care's response Hello Vashishth,

Greetings!

We are sorry for the inconvenience caused from our end. We have been working on fixing this issue, so that customers have a hassle free experience.

In case, there is an excess deduction of amount debited from your Paytm wallet. Please share the below details by emailing us at [protected]@zoomcar.com, we shall have a check and process the refund for the same.

Cycle No:
Email ID:
Paytm linked mobile number:
Excess amount debited:

Regards,
Wasim

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Hi, today[protected] morning around 8.40 am, i tried to unlock pedl cycle 100763 from club danube in casa rio palava but it never got unlock. The trip started and i am unable to end it. I have raised multiple request on your website but i have got no response. Please end trip and refund my money. Stop wasting my time and improve your system.

Thanks!

Feb 16, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2018

Zoomcar Customer Care's response Hello Abhi,

Greetings!

We are sorry for the trouble caused. Upon checking we see that the trip has been ended.

In case, there is an excess deduction of amount debited from your Paytm wallet. Please share the below details by emailing us at [protected]@zoomcar.com, we shall have a check and process the refund for the same.

Cycle No:
Email ID:
Paytm linked mobile number:
Excess amount debited:

Regards,
Sowmya

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Address: Pune, Maharashtra, 411007

Hi,

I tried to unlock cycle no 100648 in pune aundh,
It did not unlock but i got message saying cycle unlocked.
Then, itried to ed the trip i am trying since mornig its not working out.
My 10 rs. Got deducted and trip is not ended yet.
End the trip and return my money back

Its been more than 5 hours for the trip not ending.
Tried several times.
Please end the trip.
There is some it issue with your website.
Get it resolved please.

Feb 16, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2018

Zoomcar Customer Care's response Hello Nehakatariya,

Greetings!

We are sorry for the inconvenience caused from our end. We have been working on fixing this issue, so that customers have a hassle-free experience.

In case, there is an excess deduction of amount debited from your Paytm wallet. Please share the below details by emailing us at [protected]@zoomcar.com, we shall have a check and process the refund for the same.

Cycle No:
Email ID:
Paytm linked mobile number:
Excess amount debited:

Regards,
Sowmya

View replies

A

Arunbabu A V

from Bengaluru, Karnataka

Jan 16, 2018

After using cycle I'm not able to end the trip. Money getting deducted from my wallet. No customer care number provided anywhere.

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S

scribbyx

from Kolkata, West Bengal

Jan 16, 2018

I am unable to end my trip that started at around 2pm. Please end the trip asap as i am still getting charged and i would be charged an outstanding.
The cycle number is 100820.

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H

harshavy8264

from Bengaluru, Karnataka

Jul 3, 2018

Cycle no. 100454 not able to end my ride. Please resolve it asap. It's been so many hours since I was tring to lock my cycle. Very bad experience with pedl cycle. Please resolve it asap.

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Zoomcar Customer Care's response, Jul 7, 2018

Verified Support

Hello Harsh,

Greetings!

Please accept our apologies for the trouble caused. Please send an email through our contact us page for our team to have a check and do the needful.

Regards,
Rohit

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Address: Bangalore Urban, Karnataka, 302017

Website: Zoomcar.com

Booking id-jps62cvbv
I did a booking with zoomcar on 4 dec 2017 and they said the security amount will be refunded back between 15 days but yet i haven't recieved any payment. The zoomcar executives are saying me to contact the bank but the bank cannot do anything until they recieve any payment and zoomcar is not taking the initiative to solve my issue. As instructed by zoomcar i raised a chargeback form. A amount of rs.5000 is to be refunded and i don't have a hope that i will get my payment. This was my first experience with zoomcar and it was the worst so now onwards i don't trust zoomcar anymore and i will not even suggest anyone to use zoomcar rentals.

Zoomcar customer support has been notified about the posted complaint.

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B

bappa..

from Delhi, Delhi

Feb 12, 2019

My booking id JPS6FH01F, BOOKING DATE 26.01.19 TO 28.01.19, But till i have n't received
my Balance money Rs. 5000.00. When I get This?

Reply

Zoomcar Customer Care's response, Feb 12, 2019

Verified Support

Hello User,

Greetings!

We did check the booking and see that the refund is released through IMPS. We have sent an email with a link to your registered email ID on 30 Jan 2019 09:19 AM. Request you to login to your Zoomcar account through a desktop and then click on the link. Enter your bank details and the amount will be instantly transferred to your respective account or you can initiate the refund by selecting the option " Get refund" in the mobile application under the respective booking ID.

Regards,
Appachu
Zoomcar

S

Sakshi Lodha

from Indore, Madhya Pradesh

Jul 27, 2019

My booking id is JPS6B4170 by the name of chirag jain. We booked zoomcar on 30 th june and we haven't received our deposit till now. You are not even responding to our mails. When will you refund the deposit?

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Zoomcar Customer Care's response, Jul 30, 2019

Verified Support

Hello Sakshi,

Greetings!

We apologize as you have not received the refund. Upon checking, we see that our team has requested you to wait till 2nd August. Hence, we request you to wait so that the refund shall reflect in the account.

Regards,
Ramya. S

S

Spandan Wasnik

Jan 22, 2020

My booking Id is JPS663ZD9
I booked a zoomcar on 24th of December 2019. Still haven't received my refund of ₹2999. Tried contacting them but they haven't responded yet.

Reply

Zoomcar Customer Care's response, Jan 22, 2020

Verified Support

Hello Wasnik,

Greetings!

We are sorry for the delay in processing the refund. We have initiated the refund thorugh IMPS. An option stating "Get Refund" shall get highlighted under the respective booking ID in your application within 24 business hours. Please click on the option and add your bank details on the landing page. Once you click on submit, the amount shall be instantly transferred to your bank account.

Regards,
Imran
Zoomcar

A

arpit9393

Feb 23, 2020

I did a booking on zoomcar on 8th january 2020 with the booking id JPS66VKFE.I was told i will get my security deposit refund of 5000 by 20 Jan but i haven't recieved my payment yet.I tried calling zoomcar several times at the beginning i was able to talk to zoomcar executive but then after that somehow my call was not getting connected and my zoomcar app is showing that they have refunded my money on my bank account so i even sent them my bank statement on their mail but still i have neither got any satisfactory response nor my money.
If i don't get my money back i am going to sue zoomcar for sure.

Reply

Zoomcar Customer Care's response, Feb 24, 2020

Verified Support

Hello Arpit,

Greetings!

We understand your concern here. We did check the statement that you have shared, we see that the refund is successfully settled from our end to your account on 9th January, we request you to please have a check.

Regards,
Ramya. S

J

john tenpenny

May 23, 2020

My booking ID is JPS6NO6WB.
I booked the drive on 15th Feb 2020. My trip period was supposed to be from 23 May 2020 to 26 May 2020.
I cancelled the booking on 29th April 2020, but still haven't received my refund.
This is against Zoomcar's policy which states that the cancellation refund will be done through the original payment method within 7- 10 business days.

Reply

N

naveens.sharma

Jun 21, 2020

My booking id is JPS6NPJ6R( Refund 2999/-) and JPS6NP8BI( Refund 4776/-) by the name of Naveen Kumar Sharma. I booked zoomcar on 12 th june and I haven't received our deposit till now. You are not even responding to our mails. When will you refund the deposit?

Unable make new bookings due to security deposit of two bookings not refunded yet.

JPS6NP8BI( Refund 4776/-) booking was cancelled by Zoomcar and still booking amount not refunded yet to make new booking.

Zoomcar do not refund timely which makes customer to wait for atleast 15days to make another booking.

Reply

naveens.sharma's reply, Jun 21, 2020

My booking id is JPS6NPJ6R( Refund 2999/-) and JPS6NP8BI( Refund 4476/-) by the name of Naveen Kumar Sharma. I booked zoomcar on 12 th june and I haven't received our deposit till now. You are not even responding to our mails. When will you refund the deposit?

Unable make new bookings due to security deposit of two bookings not refunded yet.

JPS6NP8BI( Refund 4476/-) booking was cancelled by Zoomcar and still booking amount not refunded yet to make new booking.

Zoomcar do not refund timely which makes customer to wait for atleast 15days to make another booking.

N

naveens.sharma

Jun 21, 2020

My booking id is JPS6NPJ6R( Refund 2999/-) and JPS6NP8BI( Refund 4476/-) by the name of Naveen Kumar Sharma. I booked zoomcar on 12 th june and I haven't received our deposit till now. You are not even responding to our mails. When will you refund the deposit?

Unable make new bookings due to security deposit of two bookings not refunded yet.

JPS6NP8BI( Refund 4476/-) booking was cancelled by Zoomcar and still booking amount not refunded yet to make new booking.

Zoomcar do not refund timely which makes customer to wait for atleast 15days to make another booking.

Reply

R

Rahul Jp

Jun 24, 2020

I took zoom car on May 14 and didn’t receive my refund back. I sent many reminders and no reply from zoom car.

Reply

R

Reddysekhar YV

from Powai, Maharashtra

Nov 26, 2020

My name is Reddysekhar Y.
My booking ID JPS6NDEY0
I've booked a car from zoomcar.com and they asked me to deposit 2999/- as a refundable security deposit amount. In terms and conditions there is mentioned that the security amount will be refunded. But after giving back the vehicle they didn't sent me amount yet- almost 90 Days Complete still refund amount not received .

This is how Zoomcar Company providing Services to public . To bad even customer care services is also not available in Zoomcar .

Reply

S

sd1966

from Delhi, Delhi

Jan 7, 2021

My subscription ended on 30th Oct 20 but I have yet to receive refund of my security deposit of Rs 5000 which I had deposited before commencing the subscription. Pls arrange to refund the security amount immediately. It is more than 1.5 months overdue and such defaults are not expected from Zoom Car who are very particular about payments and had made our life miserable whenever my subscription payment had become due. The statement enclosed here shows credit of Rs 4999 towards security deposit but Zoom Car representatives are not responding. They did not take my Bank account details at the time of booking and I really do not know how and when the security amount will be refunded. It seems it is a deliberate tactics on part of Zoom car to earn by not refunding the security amounts. Pls help

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Address: Bangalore, Karnataka, 560068

Website: pedl.zoomcar.com

I have scanned the qr code from the cycle and it show cycle is unlocked but when i actually tried to unlock its not unlocked tried for 5 min but not able to unlock and after that tried to end the trip that is also not working and i just left the place that trip is still running and unable to end this.

Name : kiran n b
Cycle no : 102921
Station : near sri sri tennis academy (Iti layout hsr 7th sector)

Feb 16, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2018

Zoomcar Customer Care's response Hello Kiran,

Greetings!

We are sorry that you are unable to end the trip. We have ended the trip from our end.

Regard
Wasim

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Address: Pune, Maharashtra, 411007

I tried to unlock cycle.
It did not unlock and i received a msg stating cycle unlocked and trip started which actually did not happen.
I tried to end the trip so as to again unlock another cycle.
I am unable to end the trip of the cycle since morning.
My 10 rs got deduced from paytm for 5 hours usage which i actually did not use.
Kindly end the trip and retrun my money

Feb 16, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2018

Zoomcar Customer Care's response Hello Neha,

Greetings!

We are sorry for the inconvenience caused from our end. We have been working on fixing this issue, so that customers have a hassle free experience.

In case, there is an excess deduction of amount debited from your Paytm wallet. Please share the below details by emailing us at [protected]@zoomcar.com, we shall have a check and process the refund for the same.

Cycle No:
Email ID:
Paytm linked mobile number:
Excess amount debited:

Regards,
Wasim

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Address: Bangalore, Karnataka, 560095

Website: pedl.zoomcar.com

I booked a cycle 100474 on 16th jan 2018 morning 6:30 am near sapna book house koramangala 7th block, i dont know how this happens. When i scan the qr code my ride started, but the cycle is not unlocked, after a few minutes i tried everything but nothing happened. I tried to end that trip, but it prompted that "this station is closed, please try different station" how can i end a locked cycle in different station? Should i break the lock or lift the cycle? But one thing is happening right money is deducing hourly now its 11 rs. And still going on and onn. I don't know how to end this trip. I never used this cycle.. But my money from paytm is gone. Please do something and end this trip. I'm a frequent user of pedl, nut aftr this incident i never use this again. Thanks and regards
Nelson g

Feb 16, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2018

Zoomcar Customer Care's response Hello Nelson,

Greetings!

We are sorry for the inconvenience caused from our end we have ended the trip from our end.

In case, there is an excess deduction of amount debited from your Paytm wallet. Please share the below details by emailing us at [protected]@zoomcar.com, we shall have a check and process the refund for the same.

Cycle No:
Email ID:
Paytm linked mobile number:
Excess amount debited:

Regards,
Wasim

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Address: Hyderabad, Andhra Pradesh, 500032

Cycle didn't unlock but trip started. Also i am charged for the ongoing trip which i have tried to stop. I haven't moved the cycle a single inch and it shows that my trip is ongoing. I have been trying to end the trip for about 40 mins and i see request timed out error. I am seeing that 10rs have been deducted from my paytm wallet, which i am not sure why it has been done. Please look into this issue at earliest and refund my money back which has been charged unnecessarily
My cycle number is - 102435

Feb 16, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2018

Zoomcar Customer Care's response Hello Mridula,

Greetings!

We are sorry for the inconvenience caused from our end. We have been working on fixing this issue, so that customers have a hassle free experience.

In case, there is an excess deduction of amount debited from your Paytm wallet. Please share the below details by emailing us at [protected]@zoomcar.com, we shall have a check and process the refund for the same.

Cycle No:
Email ID:
Paytm linked mobile number:
Excess amount debited:

Regards,
Wasim

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Hi,

Yesterday after cycling for sometime, i locked it and when i try to unlock, it says "cycle unlocked" but am not able to move the lock slider.

I cant even end my trip and make any payment. The cycle number 102317 and 100994 (Which was taken by my friend having same issue) now i had to leave it at my apartment since i cant unlock and leave it at pedl station.
This is annoying technical issue or an innovative way to charge more from users since as in my case it exceeded more than 15hours since i started my trip.

Thanks!

Feb 16, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2018

Zoomcar Customer Care's response Hello Anandha,

Greetings!

We apologize for the inconvenience caused. This is definitely not the experience we aim to provide to our customers. We have intimated the concerned team to reach out to you at the earliest.

Regard
Wasim

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Address: Pune, Maharashtra, 411045

I booked a cycle 101460 stationed at near my home, but it doesnt unlocked and trip started. Now i am not able to end trip and on pedl it showing trip in progress. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.
Also requested for refund as i my money deducted from paytm wallet.
Name : pavan
Paytm login : [protected]
Area : aundh, pune
Date : 16/01/2018

Feb 16, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2018

Zoomcar Customer Care's response Hello Pavan,

Greetings!

We are sorry for the inconvenience caused from our end. We have been working on fixing this issue, so that customers have a hassle free experience.

In case, there is an excess deduction of amount debited from your Paytm wallet. Please share the below details by emailing us at [protected]@zoomcar.com, we shall have a check and process the refund for the same.

Cycle No:
Email ID:
Paytm linked mobile number:
Excess amount debited:

Regards,
Wasim

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Address: 560095

Website: Pedl.Zoomcar.com

Just now before 25 minutes, i've scaned the qr code of zoomcar pedl but cycle wasn't unlock. Then after i've try to end the trip but again it is not working. I've checked even network connection as well every thing is that working well. My money is getting deduct from my account even i'm not riding the bicycle now. Also the customer service is not available. I'm new guy but feeling very sad. Something must be done to resolve the issue. I here by request to do needful.
Cycle i'd. 101915
Name.. Maitreya rana
Area. Near sapna book mall, koramangala

Feb 16, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2018

Zoomcar Customer Care's response Hello Maitreya,

Greetings!

Please accept our sincere apologies for the inconvenience caused. We see that the trip has been ended. In case, there is an excess deduction of amount debited from your Paytm wallet. Please share the below details, we shall have a check and process the refund for the same at [protected]@zoomcar.com

Also, request you to please share the screenshot of your Paytm wallet which shows the amount deduction for the PEDL booking.

Cycle No:
Email ID:
Paytm linked mobile number:
Excess amount debited:

The escalated issue is a known bug, our team is working on fixing it so that customers have a hassle-free experience.

Awaiting your response.

Regards,
Wasim

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P

Payam Khan

from Mumbai, Maharashtra

Jan 16, 2018

Cycle was not unlocked when i starte trip and then unable to endtrip ... cycle is still on active trip... please end the trip

cycle# 101469

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Address: Kolkata, West Bengal, 700156

Website: Pedl.zoomcar.com

Hi team,

I booked a cycle 100053 stationed at axis mall kolkata; but it was not unlocked. Tried unlocking.. Didn't work.. Tried ending.. Didn't work.. Even i am unable to lodge complaint. I am being charged for 3hrs plus. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.

Name : manoj choudhary
Mobile: [protected]

Feb 16, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2018

Zoomcar Customer Care's response Hello Manoj,

Greetings!

We are sorry for the inconvenience caused from our end. We have been working on fixing this issue, so that customers have a hassle free experience.

In case, there is an excess deduction of amount debited from your Paytm wallet. Please share the below details by emailing us at [protected]@zoomcar.com, we shall have a check and process the refund for the same.

Cycle No:
Email ID:
Paytm linked mobile number:
Excess amount debited:

Regards,
Wasim

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Address: Pune, Maharashtra, 411027

Hi team

Today i tried to unlock one of the bicycle which on the system got unlocked but physically is not unlocked. Tried several times to lock, unlock and end trip but no success. Please find the details below for your reference.

Cycle no: 102421
Mobile: [protected]
Name: vishal
Area: kokane chowk, pimple saudagar, pune

Your help in this would be greatly appreciated.

Cheers,
Vishal

Feb 16, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2018

Zoomcar Customer Care's response Hello Vishal,

Greetings!

We are sorry for the inconvenience caused from our end we have ended the trip. Also, we have been working on fixing this issue, so that customers have a hassle free experience.

Regards
Wasim

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Address: Satara, Maharashtra, 411007

Website: pedl.zoomcar.com

Hello,

My i booked a pedl bicycle on 16 january 2018 at approx. 7 in the morning. Upon booking the bicycle didn't unlock at all. After trying a while i tried to end the trip but that wasn't happening as well.

Now, it is 10:30 in the morning and the trip is still active for 3 hrs 30 mins costing me rs. 8. I am still unable to end this trip. Please look into this matter and refund me the deducted amount asap.

Please find the details below:

Cycle no.: 102713
Name: siddharth vitthaldas
Mobile no: [protected]

Thanks
Siddharth

Feb 16, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2018

Zoomcar Customer Care's response Hello Siddharth,

Greetings!

We are sorry for the inconvenience caused from our end. We have been working on fixing this issue, so that customers have a hassle free experience.

In case, there is an excess deduction of amount debited from your Paytm wallet. Please share the below details by emailing us at [protected]@zoomcar.com, we shall have a check and process the refund for the same.

Cycle No:
Email ID:
Paytm linked mobile number:
Excess amount debited:

Regards,
Wasim

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I tried to unlock the cycle at aloma county pedl station. It couldn't unlock but meter started. Then i tried to end the trip but i am unable to end the trip since last one and half hour. The meter is running without using the cycle. I was trying to hire a cycle on rent for a ride in aundh area. I went to aloma county pedl station and tried to unlock the cycle. I got the message the cycle is unlocked but it wasn't. It was locked only. Then i tried to end the trip. But i am unable to end the trip since last almost 2 hours. Rs. 4 is rent it is showing on my mobile screen but after trying several times trip is not getting ended. Meter is running and i don't know how to end the trip.

Feb 16, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2018

Zoomcar Customer Care's response Hello Archana,

Greetings!

Please accept our sincere apologies for the inconvenience caused. In case, there is an excess deduction of amount debited from your Paytm wallet. Please share the below details, we shall have a check and process the refund for the same at [protected]@zoomcar.com

Also, request you to please share the screenshot of your Paytm wallet which shows the amount deduction for the PEDL booking.

Cycle No:
Email ID:
Paytm linked mobile number:
Excess amount debited:

The escalated issue is a known bug, our team is working on fixing it so that customers have a hassle-free experience.

Awaiting your response.

Regards,
Wasim

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S

Subi M

from Bengaluru, Karnataka

Jan 16, 2018

The trip has started cycle did not unlock the trip is not ending money is being deducted what do I do

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Address: 700156

Website: zoomcar

Today i started my pedl trip on cycle no. 100457 from my zoomcar app with mobile no. [protected]. The trip got started but the cycle did'nt unlocked"and the trip is also not ending. The location is jal vayu towers dj block new town
Kolkata west bengal. This happens a lot of time, people's money and time both are wasted. I am not going to pay for this trip as i havent used the cycle for even a minute. The fault is in your server system. Stop the trip from ur end as soon as possible.

Feb 16, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2018

Zoomcar Customer Care's response Hello Jassi,

Greetings!

Please accept our sincere apologies for the inconvenience caused. We see that the trip has been ended. In case, there is an excess deduction of amount debited from your Paytm wallet. Please share the below details, we shall have a check and process the refund for the same at [protected]@zoomcar.com

Also, request you to please share the screenshot of your Paytm wallet which shows the amount deduction for the PEDL booking.

Cycle No:
Email ID:
Paytm linked mobile number:
Excess amount debited:

The escalated issue is a known bug, our team is working on fixing it so that customers have a hassle-free experience.

Awaiting your response.

Regards,
Wasim

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I entered the cycle# to unlock and start my trip today morning. But the cycle has not unlocked but trip has started and going in still. Am unable to do anything with the status. Neither unlock the cycle nor end the ride. It’s quite disturbing to see this happen. As a result i couldn’t reach my office on time as well. Pls support to resolve this the soonest

Feb 16, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2018

Zoomcar Customer Care's response Hello Karthik,

Greetings!

We are sorry for the inconvenience caused from our end. We have been working on fixing this issue, so that customers have a hassle-free experience.

In case, there is an excess deduction of amount debited from your Paytm wallet. Please share the below details by emailing us at [protected]@zoomcar.com, we shall have a check and process the refund for the same.

Cycle No:
Email ID:
Paytm linked mobile number:
Excess amount debited:

Regards,
Wasim

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Address: Kolkata, West Bengal, 700156

Website: zoomcar

Today i started my pedl trip on cycle no. 100967 from my zoomcar app with mobile no. [protected]. The trip got started but the cycle did'nt unlocked"and the trip is also not ending. The location is jal vayu towers dj block new town
Kolkata west bengal. This happens a lot of time, people's money and time both are wasted. I am not going to pay for this trip as i havent used the cycle for even a minute. The fault is in your server system. Stop the trip from ur end as soon as possible.

Feb 16, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2018

Zoomcar Customer Care's response Hello Amit,

Greetings!

We understand your concern and apologise for the same. We did have a check on the above escalation raised and see that trip has been ended.

The escalated issue is a known bug, our team is working on fixing it so that customers have a hassle-free experience.

Regards
Wasim

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Address: Pune, Maharashtra, 411027

I booked the cycle no. 101697 at 7.20am on 16th january, 18 at shivar chowk, pimple saudagar. The cycle never unlocked and the balance is being deducted from my paytm wallet.

I tried locking it back from mobile as well as manually. Please help me with a solution. My account:-
E-mail address:- srikumar. [protected]@gmail.com
Cycle no.:- 101697
Paytm linked mobile no.:- [protected]

The ride is still not ended.

Please look into the matter immediately.

Srikumar maru
+91 [protected]

Feb 16, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2018

Zoomcar Customer Care's response Hello Srikumar,

Greetings!

We are sorry for the inconvenience caused from our end. We have been working on fixing this issue, so that customers have a hassle free experience.

In case, there is an excess deduction of amount debited from your Paytm wallet. Please share the below details by emailing us at [protected]@zoomcar.com, we shall have a check and process the refund for the same.

Cycle No:
Email ID:
Paytm linked mobile number:
Excess amount debited:

Regards,
Wasim

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