Zoomcar customer support has been notified about the posted complaint.
Verified Support
Jan 28, 2018
Zoomcar Customer Care's response Hello User,
Greetings!
Please accept our sincere apologies for the inconvenience caused. We see that the trip has been ended. In case, there is an excess deduction of amount debited from your Paytm wallet. Please share the below details, we shall have a check and process the refund for the same at [protected]@zoomcar.com.
Cycle No:
Email ID:
Paytm linked mobile number:
Excess amount debited:
The escalated issue is a known bug, our team is working on fixing it so that customers have a hassle-free experience.
Awaiting your response.
Regards,
Wasim
Zoomcar
Jan 28, 2018
Updated by Rkpandey123! Hello Wasim
I'm really sorry to inform you that my PEDL trip hasn't ended as you have started in your response! Please refer to the screenshots below which I just took!
And PEDL has already deducted ₹10 from my account and has ₹19 on hold. Moreover, acc to this active session, it's charging me ₹21. Everything doesn't even adds up properly. Please rectify.
Cycle No: 100375
Email ID: [protected]@gmail.com
Paytm linked mobile number: [protected]
Excess amount debited: At least ₹21 (Cycle never unlocked so I never used it).
Jan 28, 2018
Updated by Rkpandey123! Hello,
I already complained about it earlier but wasim from zoomcar is stating that my trip has ended which is not true!! (Refer: https://www.consumercomplaints.in/zoom-car-zoom-car-pedl-cycle-not-unlocked-but-still-being-charged-unable-to-end-the-trip-c1849192#c2986506)
I'm really sorry to inform you that my pedl trip hasn't ended as you have started in your response! Please refer to the screenshots below which i just took!
And pedl has already deducted ₹10 from my account and has ₹19 on hold. Moreover, acc to this active session, it's charging me ₹21. Everything doesn't even adds up properly. Please rectify.
Cycle no: 100375
Email id: [protected]@gmail.com
Paytm linked mobile number: [protected]
Excess amount debited: at least ₹21 (Cycle never unlocked so i never used it).
[
This is to bring to your notice that today, on 27th jan, 2018, at around 11:30 am i tried to unlock the cycle at ginger society pedl station pimple saudagar, pune 411027. Cycle no 100376. My mobile no:[protected].
The cycle could not be unlocked even after several attempts. But the trip started! I am being charged since that moment! I have tried to end the trip several times but i'm unable to do so. I don't do what to do!
]
Jan 29, 2018
Updated by Rkpandey123! Hello,
This is to bring to your notice that yesterday, on 27th jan, 2018, at around 11:30 am i tried to unlock the cycle at ginger society pedl station pimple saudagar, pune 411027.
The cycle could not be unlocked even after several attempts. But the trip started! I am being charged since that moment! I have tried to end the trip several times but i'm unable to do so. I don't do what to do!
Here's something that i have observed: the blue led of the gps locker isnt responding at all which makes me want to believe that the device is faulty and isnt able to respond to end trip signals.
Please end my trip.
Cycle no: 100375
Email id: [protected]@gmail.com
Paytm linked mobile number: [protected]
Excess amount debited: a bill of rs52 has been generated so fat (Cycle never unlocked so i never even used it!).
Feb 07, 2018
Updated by Rkpandey123! UPDATE!
After Rs10 were deducted from my account, I transferred all my money to my friend's PayTM account. But ZoomCar didn't stop deducting money or end the trip.
I raised a complaint on this website before (Refer: https://www.consumercomplaints.in/zoom-car-zoom-car-pedal-cycle-not-unlocked-but-still-being-charged-unable-to-end-the-trip-c1849192) and Mr Wasim told be there that they have ended the trip from their side and they will refund the money. Hence, I transferred money back to my wallet from my friend's account. Zoom Car deducted Rs19 from my account and STILL DIDNT STOP! Mr. Wasim lied to me about the trip being ended from their side (I have attached the screenshots too in my reply on the link provided above).
Then immediately I transferred my money back to my friend's PayTM wallet. Then finally after 1Day 6Hours 10Mins, the trip was finally ended! (I never got any refund though).
But next time when I used PEDL on 1st Feb 2018, Rs33 was deducted from my wallet instead of Re1 (Rs32 was additional amount from the last buggy trip).
So, in total, Rs61 was deducted from my PayTM account even though I never used PEDL service. Please refund me my money.
I am attaching the screenshot of My Trips history and my PayTM Passbook as a proof of the deductions. Please cross verify and refund. Thanks.
Cycle no: 100375
Email id: [protected]@gmail.com
Paytm linked mobile number: [protected]
Excess amount debited: ₹61 (Cycle never unlocked so i never used it).
I am unable to end my trip. Iwas emailed 7 or 8 times but I don't get an help from Zoom car PEDL team. 14 hours gone but this reason I can't sleep. What is this???. Please end my trip.