Zoomcar Complaints & Reviews

Hello team,
I am regularly using the service. However, there are some glitches with booking and ending the ride. Sometimes ride will be started but the cycle will not be unlocked and customer will be charged with the fare. I have used the service on 16 jan 2018 where ride was started but the cycle was not unlocked and later was not able to end the ride. I was billed without using the service

The service is getting...

Hi,
I have unlocked the wrong cycle by mistake (101308).
And i m not able to lock it as its not present in any of the pedl stations near my place. The trip is running and my paytm account is being charged continuously.
Please help asap to lock the cycle and end the trip. There is no option to track the cycle or to contact pedl customer care by phone....

Today on 16th jan, near pune university playground, there is a cycle stand. I and 3 my friends thought of taking the ride, i used the url given on the bicycle and followed the step. But after some time, when i scanned the code, the cycle was not unlocked and my trip has started and it was showing me the amount also.
I tried many times, but it the session didn't end. We left the place thinking that it will take some time, but it has...

Hi, today[protected] morning around 8.40 am, i tried to unlock pedl cycle 100763 from club danube in casa rio palava but it never got unlock. The trip started and i am unable to end it. I have raised multiple request on your website but i have got no response. Please end trip and refund my money. Stop wasting my time and improve your system.

Thanks!...

Hi,

I tried to unlock cycle no 100648 in pune aundh,
It did not unlock but i got message saying cycle unlocked.
Then, itried to ed the trip i am trying since mornig its not working out.
My 10 rs. Got deducted and trip is not ended yet.
End the trip and return my money back

Its been more than 5 hours for the trip not ending.
Tried several times.
Please end the trip.br...

Booking id-jps62cvbv
I did a booking with zoomcar on 4 dec 2017 and they said the security amount will be refunded back between 15 days but yet i haven't recieved any payment. The zoomcar executives are saying me to contact the bank but the bank cannot do anything until they recieve any payment and zoomcar is not taking the initiative to solve my issue. As instructed by zoomcar i raised a chargeback form. A amount of rs.5000 is to...

I have scanned the qr code from the cycle and it show cycle is unlocked but when i actually tried to unlock its not unlocked tried for 5 min but not able to unlock and after that tried to end the trip that is also not working and i just left the place that trip is still running and unable to end this.

Name : kiran n b
Cycle no : 102921
Station : near sri sri tennis academy (Iti layout hsr 7th sector)...

I tried to unlock cycle.
It did not unlock and i received a msg stating cycle unlocked and trip started which actually did not happen.
I tried to end the trip so as to again unlock another cycle.
I am unable to end the trip of the cycle since morning.
My 10 rs got deduced from paytm for 5 hours usage which i actually did not use.
Kindly end the trip and retrun my money...

I booked a cycle 100474 on 16th jan 2018 morning 6:30 am near sapna book house koramangala 7th block, i dont know how this happens. When i scan the qr code my ride started, but the cycle is not unlocked, after a few minutes i tried everything but nothing happened. I tried to end that trip, but it prompted that "this station is closed, please try different station" how can i end a locked cycle in different station? Should i break the lock...

Cycle didn't unlock but trip started. Also i am charged for the ongoing trip which i have tried to stop. I haven't moved the cycle a single inch and it shows that my trip is ongoing. I have been trying to end the trip for about 40 mins and i see request timed out error. I am seeing that 10rs have been deducted from my paytm wallet, which i am not sure why it has been done. Please look into this issue at earliest and refund my money back which...

Hi,

Yesterday after cycling for sometime, i locked it and when i try to unlock, it says "cycle unlocked" but am not able to move the lock slider.

I cant even end my trip and make any payment. The cycle number 102317 and 100994 (Which was taken by my friend having same issue) now i had to leave it at my apartment since i cant unlock and leave it at pedl station.
This is annoying technical issue or an...

I booked a cycle 101460 stationed at near my home, but it doesnt unlocked and trip started. Now i am not able to end trip and on pedl it showing trip in progress. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.
Also requested for refund as i my money deducted from paytm wallet.
Name : pavan
Paytm login : [protected]
Area : aundh, pune
Date : 16/01/2018...

Just now before 25 minutes, i've scaned the qr code of zoomcar pedl but cycle wasn't unlock. Then after i've try to end the trip but again it is not working. I've checked even network connection as well every thing is that working well. My money is getting deduct from my account even i'm not riding the bicycle now. Also the customer service is not available. I'm new guy but feeling very sad. Something must be done to resolve the issue. I...

Hi team,

I booked a cycle 100053 stationed at axis mall kolkata; but it was not unlocked. Tried unlocking.. Didn't work.. Tried ending.. Didn't work.. Even i am unable to lodge complaint. I am being charged for 3hrs plus. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.

Name : manoj choudhary
Mobile: [protected]...

Hi team

Today i tried to unlock one of the bicycle which on the system got unlocked but physically is not unlocked. Tried several times to lock, unlock and end trip but no success. Please find the details below for your reference.

Cycle no: 102421
Mobile: [protected]
Name: vishal
Area: kokane chowk, pimple saudagar, pune

Your help in this would be greatly appreciated.
br...

Hello,

My i booked a pedl bicycle on 16 january 2018 at approx. 7 in the morning. Upon booking the bicycle didn't unlock at all. After trying a while i tried to end the trip but that wasn't happening as well.

Now, it is 10:30 in the morning and the trip is still active for 3 hrs 30 mins costing me rs. 8. I am still unable to end this trip. Please look into this matter and refund me the deducted amount asap.br...

I tried to unlock the cycle at aloma county pedl station. It couldn't unlock but meter started. Then i tried to end the trip but i am unable to end the trip since last one and half hour. The meter is running without using the cycle. I was trying to hire a cycle on rent for a ride in aundh area. I went to aloma county pedl station and tried to unlock the cycle. I got the message the cycle is unlocked but it wasn't. It was locked only. Then...

Today i started my pedl trip on cycle no. 100457 from my zoomcar app with mobile no. [protected]. The trip got started but the cycle did'nt unlocked"and the trip is also not ending. The location is jal vayu towers dj block new town
Kolkata west bengal. This happens a lot of time, people's money and time both are wasted. I am not going to pay for this trip as i havent used the cycle for even a minute. The fault is in your server system....

I entered the cycle# to unlock and start my trip today morning. But the cycle has not unlocked but trip has started and going in still. Am unable to do anything with the status. Neither unlock the cycle nor end the ride. It’s quite disturbing to see this happen. As a result i couldn’t reach my office on time as well. Pls support to resolve this the soonest...

Today i started my pedl trip on cycle no. 100967 from my zoomcar app with mobile no. [protected]. The trip got started but the cycle did'nt unlocked"and the trip is also not ending. The location is jal vayu towers dj block new town
Kolkata west bengal. This happens a lot of time, people's money and time both are wasted. I am not going to pay for this trip as i havent used the cycle for even a minute. The fault is in your server system....