Zoomcar Complaints & Reviews

Hi,

I have tried pedl cycle yesterday and the cycle has could not unlock and my trip start, since from that time it's 24 hrs my balance is debeting from my paytm wallet.

Till now have paid 46 rs but could not able to end trip even i have not use the cycle.

The green indicator of cycle is also not active.

Request you to please end the trip and refund my money.

Cycle no is 101608

Regards,
Ramesh
[protected]

I took my zoom car on 20-jan-2018. I handed over the car three hours before the time of trip ended. While handed over the car there were small scratches at front due to road side dry plant for which zoom car charged me 5000.. I never like to pay this money.. Small paint scratches reasonable for indian road conditions and this should be taken care by zoom car only.

While i took the car there was another dent patch was there. Zoom car had given me car with already damages were in place. This is unfair collecting 5000 for every small scratches on the car. No accident and no impact. Only small scratches reasonablyshould be taken care by you.

Booking id - jps62lt0l
Start time - 1130
Drop off time - 1630
Limit of kms - 100

I booked the car on 18th of january.. First of all the pick procedure was horrible and complex too there was no person incharge so there were no handover of keys instead we need to unlock via our app... The procedure was time consuming in which i lost my half hr if the time limit... Everything was well and good then... I dropped off the car on time and within the limit of kms... The prob i face there after was they blamed me for accidental damage and said i have an outstanding amount of rs 1000... Iam a good driver and and old customer of zoom car... I never faced with this kind of issue... I call the customer care 2-3 times they just used to say that they will register the complain.. If i have done and accident will surely pay but if i haven't then why should we pay... There should be person incharge to check the cars condition before and after the journey but surprisingly there was no one and i myself have to unlock the car... This was really not expected from zoom car if i haven't done anything wrong then i won't even pay after all let it be 1000 or rs1 if iam not wrong i won't pay even a single rupee... Moreover the customer care people are harsh too... I ssly won't advise anyone to book cars from such a company it's really very disappointing that such a treatment is given to their old customers... I won't pay a single rupee. Hope this is taken into consideration. Thank you.

Booking id : jps62ip6a

Our car broke down in middle of the highway on the way back to bangalore.
We called the zoom car assistant for the help, but even after the 4 hours of verbal discussion between the customer care personal, insurance company and us, we received no solution but only one assurance that we will get the refund because we had around 400 km left to complete our trip.

Zoomcar customer care didn't give any assistant on how we will reach back to bangalore and we managed it by ourself. We went to coimbatore in toeing car and then after we took bus back to bangalore, which costs us another 7000 rs, which zoomcar personal promised to refunded.

Now instead of working on case of my refund, zoomcar is sending the legal notice to me for not paying the 10, 000 rs for the breakdown.

That breakdown is not our fault, zoom car didn't do the maintenance check before handing over the car to us. The clutch over driven damage which was mentioned in the mail cannot happen because of the driving, it can only happen because lack of maintenance.

I have taken the video and pictures of the car when it got breakdown, which totally shows that no physical damage happened to the car. All fuss happened because of engine's internal issue, which was supposed to be checked by zoom car before handing over the car.

I only request you to check the case again, and settle down my refund which was promised.

And no mail id provided for documenting the communication.

Jps62lx4u is my booking id. While driving just the glass of tail light got broken and these frauds charged me 8000 bucks for such minor damage which could be repaired in 2000. Do not book a zoomcar at all. They don’t value good customer relationships, they just want to loot. Plus the customer care is a robot. They are just sorry but they won’t charge you reasonably!

Team,
Cycle no - 102036
I started trip at 20:25 on 19/01/2018 and took a break at a coffee shop by locking the cycle. After that (About 44mins of trip duration), i was neither able to unlock the cycle nor able to end the trip. The cycle was locked and hence i could not take it anywhere. Your customer support is not available on phone and that's a terrible disappointment considering customers may face such issues and may lead to an emergency. I had dropped an email using the customer support link on zoomcar.com at 21:20. Even now, my trip is still going on. Please end my trip and arrange a appropriate refund.

Cycle no - 101544
Location - shriramnagar aundh pune 7
After several attempts the trip started but the cycle is still unlocked
Tried to end the trip but it's not ending
Also did not use the cycle as the cycle is still unlocked also it's charging me and showing the duration
Tried to end trip but it's not ending
Charges are minimal but still without using cycle i get charged
Please end this trip asap

I am unable to end my trip in pedl cycle till now. I am not going to pay further rupees.. I book a cycle yesterday for rs1 only but till now unable to end trip. Already my paytm balance 20 over. I am not going to give any more single rupees. Please give me the pedl customer care number and please end my trip from back end. My mobile no is [protected].
Help me.

After completing the booking while handing over the car they said I have made a scratch in the car.. during my drive I knew I have not bumped my car anywhere... they were corrupt and asked for 6000 rs cash to sort the matter.. when I said I will talk to zoomcar he started saying don’t talk to them, I will give you discount... he was encouraging corruption..they took the picture of my female friends who were with me... when I talked to zoomcar customer service they sent the images to the scratched car and updated the charge of 4000... he took my driving license without any proof that he is keeping it for no reason... the scratch in the car was from earlier and he is false claiming of the scratch in the car... zoomcar support is ridiculous... help me plzz... I will never book a car from zoomcar now... tell them to return my driving license...

thank you

I tried to unlock a cycle that was available near my place. The cycle didn't unlock but the timer started running. I have registered 2 complaints right after this and till now no one has contacted me to resolve this issue. It has been three days and still the timer is running in my account.

I am unable to check my cycle number on the website because it asking me to pay the additional amount.

My email id : ambi. [protected]@gmail.com
Area: iit madras

I have delinked my paytm account since i do not want to be debited for the ride that i never took.

Kindly resolve this issue immediately.

I am vishal h, student of iit madras. I have taken the pedl cycle with id 100077 on 18th jan 2018 inside the iit campus. I am unable to end the trip because the pop continuously keeps saying park the cycle in nearby pedl station despite me having parked it in a pedl station (Tapti hostel iitm). The cycle which i rode (100077) is not even in the original place (Tapti hostel), so there's no chance that i could find that cycle. I used the cycle only for 44 minutes which means i should be charged 2 rupees but pedl simply keeps charging me continuously. So please fix this issue as soon as possible.

'i was promised to refund of rupees 1500 towards state tax paid for a quarter. I still don't see that getting credited. I have no information that i get from your field executive your customer service desk now i am in fact not even able to contact you guys for some stupid reason i have had the most horrible experience with zoomcar. There is zero transparency in what you guys commit to what you guys deliver there are hidden messages that you dont communicate website is not transparent enough i am extremely appalled by the kind of service you guys are providing i will write to you so on linkedin publicly and put all of these matches rick ross and give a super negative feedback of the horrendous time i had with you guys. Please be transparent you customise at least on cheap among the money that you commit to refund this is unacceptable and i will take it higher'

Booking ID:JPS6T9YW8
Car provided:KA51AA7181
Start time:16/11/2017 09:00
End time:16/11/2017 18:19
Pickup point :Home
Drop off point:Home
Initial Rental:1569
Outstanding:6000

this is really disappointing me that what for i have been charged, if there is a delay in drop time then fine im ready to pay for it but i think its very huge amount for delay (i dropped vehicle on time).
and is it about any vehicle damage or something let me tell you that i have taken few images during pick up you may have a look and you will get to no the condition of the vehicle which was not described in app, as i was running short of time so not able to take full car images by this a one sided images would show the condition of it.
and more over the vehicle where it has been parked was in busy street which has small road.
for your refernce iam uploading few images of the vehicle at the time of pickup.

i have already replied for ur mail([protected]@zoomcar.com) 3times regarding the issue i have not received any respone from ur side.

Actually, one of friend suggest to book the car in zoomcar (Booking details: # jps62l6d1). As i returned form usa and i used to drive a car with automatic transmission instead of manual. So, i selected the automatic car and booked for 4 days but when i reached to pick up location the car was very small and i didn't not know that it was an electric car (Full charge gives 100km and for charging should wait for 6 hours). Even, zoomcar employee suggest not to take electric car as there no charging station near by city.

So, i contacted the zoomcar customer care to modify the car type but there keep on saying same policies that after booking started they won't modify the car or refund even single rupees. I kindly request zoomcar to modify car type and i can use it. I don't wanna waste 12k rupees because of one issue which i don't know at all.

Hello, this ia extremely urgent. I am using pedl service in Aundh, Pune. My cycle number is 101599.. I unclocked the cycle and my trip started since morning 8.30 am. And the cycle wasnt unlocked. I tried ending the trip but im unable to end the trip. Please help this is urgent. It been 8 hrs unable to end the trip. Please end the trip and refund my money back. And the most annoying fact is you dont have an instant helpline number service, in such discrepancies and emergency situations.
I request you to immeadiately end the trip and refund my money back.

Its regarding my booking ref no jps6txvxz. The fuel refund amount is still pending from last 20 days however in app its showing rs 2200 refund amount settled for my completed booking. However i am not yet received the same.

Everytime i mail you, its telling that would be settled soon. I am really frustrated regarding the same.

How long it will take and which account it would be refunded? Is the credit card account...

I booked the cycle in the morning with PEDL.
Cycle number : 101296.

It came as ride started but lock did not open. I could not even move the cycle from the stand

From my meter is running and amount is getting deducted from my Paytm.

Please resolve this at the earliest as amount is getting deducted.

And kindly refund the deducted. You can check the same by using cycle's GPS.

Will be posting the same on other social media sites if not resolved.This is my first booking and very bad experience

When i unlocked the cycle of pedl having of code last digit 0092, it unlocked but it was not working means the trip had started but may be due to lock was not proper it was remain locked but at that time my money was used but i didnt used that cycle. But it was not my mistake why i wasted money and time there what should i do now let me know please.
I am complaining about the unavailability of instant number for help because their helpline was available but not responded well at that time i neede istant help but i didnot get it. So requested either to make free helpline which will give us instant reply what we want.

On 16th january around 4:30pm, i was trying to unlock a cycle in new town kolkata numbered 100068, but accidentally unlocked a cycle numbered 100008 and i can't track it and don't know how to lock it. I'm been continuously charged for it for around 5 hours and don't have any idea how to end it, can you help me to lock it and end the ride? Thank you

Hello team,
I am regularly using the service. However, there are some glitches with booking and ending the ride. Sometimes ride will be started but the cycle will not be unlocked and customer will be charged with the fare. I have used the service on 16 jan 2018 where ride was started but the cycle was not unlocked and later was not able to end the ride. I was billed without using the service

The service is getting day by day where people are loosing money without using the service due to technical glitch.

Please help me with the issue.

Thanks,
Sushant