Zoomcar Complaints & Reviews

Booking ID:JPS6T9YW8
Car provided:KA51AA7181
Start time:16/11/2017 09:00
End time:16/11/2017 18:19
Pickup point :Home
Drop off point:Home
Initial Rental:1569
Outstanding:6000

this is really disappointing me that what for i have been charged, if there is a delay in drop time then fine im ready to pay for it but i think its very huge amount for delay (i dropped vehicle on time).
and is it about any vehicle damage or something let me tell you that i have taken few images during pick up you may have a look and you will get to no the condition of the vehicle which was not described in app, as i was running short of time so not able to take full car images by this a one sided images would show the condition of it.
and more over the vehicle where it has been parked was in busy street which has small road.
for your refernce iam uploading few images of the vehicle at the time of pickup.

i have already replied for ur mail([protected]@zoomcar.com) 3times regarding the issue i have not received any respone from ur side.

Actually, one of friend suggest to book the car in zoomcar (Booking details: # jps62l6d1). As i returned form usa and i used to drive a car with automatic transmission instead of manual. So, i selected the automatic car and booked for 4 days but when i reached to pick up location the car was very small and i didn't not know that it was an electric car (Full charge gives 100km and for charging should wait for 6 hours). Even, zoomcar employee suggest not to take electric car as there no charging station near by city.

So, i contacted the zoomcar customer care to modify the car type but there keep on saying same policies that after booking started they won't modify the car or refund even single rupees. I kindly request zoomcar to modify car type and i can use it. I don't wanna waste 12k rupees because of one issue which i don't know at all.

Hello, this ia extremely urgent. I am using pedl service in Aundh, Pune. My cycle number is 101599.. I unclocked the cycle and my trip started since morning 8.30 am. And the cycle wasnt unlocked. I tried ending the trip but im unable to end the trip. Please help this is urgent. It been 8 hrs unable to end the trip. Please end the trip and refund my money back. And the most annoying fact is you dont have an instant helpline number service, in such discrepancies and emergency situations.
I request you to immeadiately end the trip and refund my money back.

Its regarding my booking ref no jps6txvxz. The fuel refund amount is still pending from last 20 days however in app its showing rs 2200 refund amount settled for my completed booking. However i am not yet received the same.

Everytime i mail you, its telling that would be settled soon. I am really frustrated regarding the same.

How long it will take and which account it would be refunded? Is the credit card account...

I booked the cycle in the morning with PEDL.
Cycle number : 101296.

It came as ride started but lock did not open. I could not even move the cycle from the stand

From my meter is running and amount is getting deducted from my Paytm.

Please resolve this at the earliest as amount is getting deducted.

And kindly refund the deducted. You can check the same by using cycle's GPS.

Will be posting the same on other social media sites if not resolved.This is my first booking and very bad experience

When i unlocked the cycle of pedl having of code last digit 0092, it unlocked but it was not working means the trip had started but may be due to lock was not proper it was remain locked but at that time my money was used but i didnt used that cycle. But it was not my mistake why i wasted money and time there what should i do now let me know please.
I am complaining about the unavailability of instant number for help because their helpline was available but not responded well at that time i neede istant help but i didnot get it. So requested either to make free helpline which will give us instant reply what we want.

On 16th january around 4:30pm, i was trying to unlock a cycle in new town kolkata numbered 100068, but accidentally unlocked a cycle numbered 100008 and i can't track it and don't know how to lock it. I'm been continuously charged for it for around 5 hours and don't have any idea how to end it, can you help me to lock it and end the ride? Thank you

Hello team,
I am regularly using the service. However, there are some glitches with booking and ending the ride. Sometimes ride will be started but the cycle will not be unlocked and customer will be charged with the fare. I have used the service on 16 jan 2018 where ride was started but the cycle was not unlocked and later was not able to end the ride. I was billed without using the service

The service is getting day by day where people are loosing money without using the service due to technical glitch.

Please help me with the issue.

Thanks,
Sushant

Hi,
I have unlocked the wrong cycle by mistake (101308).
And i m not able to lock it as its not present in any of the pedl stations near my place. The trip is running and my paytm account is being charged continuously.
Please help asap to lock the cycle and end the trip. There is no option to track the cycle or to contact pedl customer care by phone.

Today on 16th jan, near pune university playground, there is a cycle stand. I and 3 my friends thought of taking the ride, i used the url given on the bicycle and followed the step. But after some time, when i scanned the code, the cycle was not unlocked and my trip has started and it was showing me the amount also.
I tried many times, but it the session didn't end. We left the place thinking that it will take some time, but it has not been ended till now.
The cycle was its previous location in the lock condition in what condition i found it.

I request you to terminate the session and return my paytm balance on the basis of only 30 mins.

The cycle no is 101575.

Hi, today[protected] morning around 8.40 am, i tried to unlock pedl cycle 100763 from club danube in casa rio palava but it never got unlock. The trip started and i am unable to end it. I have raised multiple request on your website but i have got no response. Please end trip and refund my money. Stop wasting my time and improve your system.

Thanks!

Hi,

I tried to unlock cycle no 100648 in pune aundh,
It did not unlock but i got message saying cycle unlocked.
Then, itried to ed the trip i am trying since mornig its not working out.
My 10 rs. Got deducted and trip is not ended yet.
End the trip and return my money back

Its been more than 5 hours for the trip not ending.
Tried several times.
Please end the trip.
There is some it issue with your website.
Get it resolved please.

Booking id-jps62cvbv
I did a booking with zoomcar on 4 dec 2017 and they said the security amount will be refunded back between 15 days but yet i haven't recieved any payment. The zoomcar executives are saying me to contact the bank but the bank cannot do anything until they recieve any payment and zoomcar is not taking the initiative to solve my issue. As instructed by zoomcar i raised a chargeback form. A amount of rs.5000 is to be refunded and i don't have a hope that i will get my payment. This was my first experience with zoomcar and it was the worst so now onwards i don't trust zoomcar anymore and i will not even suggest anyone to use zoomcar rentals.

I have scanned the qr code from the cycle and it show cycle is unlocked but when i actually tried to unlock its not unlocked tried for 5 min but not able to unlock and after that tried to end the trip that is also not working and i just left the place that trip is still running and unable to end this.

Name : kiran n b
Cycle no : 102921
Station : near sri sri tennis academy (Iti layout hsr 7th sector)

I tried to unlock cycle.
It did not unlock and i received a msg stating cycle unlocked and trip started which actually did not happen.
I tried to end the trip so as to again unlock another cycle.
I am unable to end the trip of the cycle since morning.
My 10 rs got deduced from paytm for 5 hours usage which i actually did not use.
Kindly end the trip and retrun my money

I booked a cycle 100474 on 16th jan 2018 morning 6:30 am near sapna book house koramangala 7th block, i dont know how this happens. When i scan the qr code my ride started, but the cycle is not unlocked, after a few minutes i tried everything but nothing happened. I tried to end that trip, but it prompted that "this station is closed, please try different station" how can i end a locked cycle in different station? Should i break the lock or lift the cycle? But one thing is happening right money is deducing hourly now its 11 rs. And still going on and onn. I don't know how to end this trip. I never used this cycle.. But my money from paytm is gone. Please do something and end this trip. I'm a frequent user of pedl, nut aftr this incident i never use this again. Thanks and regards
Nelson g

Cycle didn't unlock but trip started. Also i am charged for the ongoing trip which i have tried to stop. I haven't moved the cycle a single inch and it shows that my trip is ongoing. I have been trying to end the trip for about 40 mins and i see request timed out error. I am seeing that 10rs have been deducted from my paytm wallet, which i am not sure why it has been done. Please look into this issue at earliest and refund my money back which has been charged unnecessarily
My cycle number is - 102435

Hi,

Yesterday after cycling for sometime, i locked it and when i try to unlock, it says "cycle unlocked" but am not able to move the lock slider.

I cant even end my trip and make any payment. The cycle number 102317 and 100994 (Which was taken by my friend having same issue) now i had to leave it at my apartment since i cant unlock and leave it at pedl station.
This is annoying technical issue or an innovative way to charge more from users since as in my case it exceeded more than 15hours since i started my trip.

Thanks!

I booked a cycle 101460 stationed at near my home, but it doesnt unlocked and trip started. Now i am not able to end trip and on pedl it showing trip in progress. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.
Also requested for refund as i my money deducted from paytm wallet.
Name : pavan
Paytm login : [protected]
Area : aundh, pune
Date : 16/01/2018

Just now before 25 minutes, i've scaned the qr code of zoomcar pedl but cycle wasn't unlock. Then after i've try to end the trip but again it is not working. I've checked even network connection as well every thing is that working well. My money is getting deduct from my account even i'm not riding the bicycle now. Also the customer service is not available. I'm new guy but feeling very sad. Something must be done to resolve the issue. I here by request to do needful.
Cycle i'd. 101915
Name.. Maitreya rana
Area. Near sapna book mall, koramangala