Zoomcar Complaints & Reviews

Zoomcar's comprehensive email on the events of 26th May 2017 for the booking id JPS6TU57P has several information lapses. Which is not just disappointing but disheartening as well.
As per Zoomcar's Email, the stated pick up point was Gurgaon Crosspoint Mall, But the Car “CITY DL1N8852” was delivered by Mahender[protected] at my Residence. Post his arrival a cursory glance of the car revealed certain damages on the exterior viz. dents on the hood, Make-shift arrangement to attach the bumper ( Screwing bumper to the body, which is not a standard procedure to fix the bumper), Painted and reworked boot door (seemed like painted in a garage), scratches on the rear view mirror etc. all the preceeding points shall be fortified in the video which was documented at the time of delivery and the entire event was duly acknowledged by both the parties. Mr. Mahender, was absolutely uncertain and did not clearly delineate the integrity of the faulty appearing external parts of the car when questioned.
A mere travel of 6 km from my residence led to the detachment of the bumper, which I had feared prior to the commencement of my trip. The Incident was reported to Zoomcar executive at 7:30PM . I requested the representative to arrive at the location of the Incidence but instead he denied and instructed to detach the entire bumper assembly from the car and carry it inside the boot upto the company pick-up point(So I drove without the front number plate). On arrival at the pick-up point at 8:00PM, to my horror I was accused of baseless allegations by Zoomcar's representative that the car was intentionally crashed and driven irresponsibly and had resulted in the detachment of the bumper. On contrary to the promise of providing a new vehicle, I faced a barrage of illogical reasons and was asked to wait for a reply from Zoomcar representative, about the replacement vehicle but even after waiting for 5 continuous hours, there was NO definite reply on the vehicle replacement. Meanwhile several calls were made to Zoomcar to follow-up.
Realizing the delay caused due to the predicament, I was forced to Cancel the Zoomcar booking JPS6TU57P and re-book another transport service for my travel commitments. Doing so led to an overburden of travel expense of double the amount than expected. It did not stop there, on 28th night, I received a text message which read as ‘Driver Sunny ( [protected]) is on his way to pick up your Zoomcar’. On 30th May 2017 I got a call from a representative of Zoomcar asking for double the rent money inclusive of the damage charges. Without any investigation and my acknowledgement, Zoomcar representative decided to put the blame of damages on me. This is not just a complete negligence towards the customer but is slackness in work process and acceptable norms of professionalism.
An email on 30th MAY 2017 states that Zoomcar has the rights to recover expenses by acquiring my belongings. I feel threatened and disgusted by the intention of Zoomcar which is solely to squeeze money out of me, that too for something which I cannot be held responsible.
Further more, the lackadaisical approach has convinced me to not use Zoomcar services in future and advice my friends and family to do the same, for Zoomcar does not spare even an ounce of bother to the plight it has caused to its customers.

I have booked a car for 270 kms and i had driven for 140 kms and car stopped after that it's not switching car and moving forward and i called them they came aftr three hours and arranged a cab. And they are asking me for a damage charges 10000/- rs its not fare to ask that amount. This issue had raised around so many people in zoom car. My booking id is:jps6thbfj.

Rs 4000 additional charged on Zoomcar booking JPS6THTS7 alleging damage to the car. Zoomcar refuses to substantiate the steep charges with repair bills incurred, but insists that their 'experts' know it costs Rs 4000.

I believe Zoomcar is not incurring any cost on the car at all, but has simply added an arbitrary charge to my bill, with no scope of recourse

Rented a ford figo from zoomcar thoraipakkam (Chennai). But less than 30 mins, after starting my drive, the ac stopped working.
I was not willing to continue my 3 days journey with a broken ac. (You know the climate in chennai).
So i requested to either change the car or i wanted to cancel the booking.
But the customer care said, since the booking was started i cannot do both. Only option left for me was to continue my journey in that car and they asked me to see if i can repair on the way and they will reimburse me later.
I was already out of chennai and my destination was a small town where i couldnt find any automobile shop to fix the ac.
Later, since i was in short of time, i decided to continue my journey with the broken ac by not wasting time seraching for automobile shop.

Without ac, i had to plan my travel in the evening because of temperature. This already spoiled my whole plan and i had to re-organize my whole trip.

Since i was forced to travel in evening, i was bit late (Probably 30 mins) while returning the car.

Now, i was okay with all this because zoomcar was not responsible for all these unexpected problems. Would have been happy if they cancelled my booking, so that i could have arranges another car. But never mind.

But, after ending my trip i was speaking to their customer care to see what i can get as a compensation for all this fault.

But i never imagined the customer care would be so rude, that they even said it was my fault that i didn't repair the ac and they said i cannot do anything.

So i didnt get anything back from them not even a proper apology.

This was my first booking with zoomcar and this will be my last as well.

Ps. Booking id # jps6thshn

This is with reference to my booking #JPS6TGW52. It was the first time I was taking a zoomcar. The executive who handed over the car asked me to take the photos of the damages and he pointed to the specific damages whose photos I took in my camera. There was 1 particular damage that he didnt point me out to and I failed to notice it and I completed the checklist.

When I was returning the car, the executive already knew which damage I had missed out on and he started questioning me about the damage. I told him I had no idea about the damage and he charged me ₹1000 for the same. I feel this is a scam as the damage might have happened when the executives were handling the vehicles but the damage charges was placed on my head. Please refund the damage charges of ₹1000 to me.

Hi i have booked car the i'd number jps6tusee. One our trip finished, we got a response from zoomcar that the refund will come within 24hrs but after 5 days also i have not recived my rss.5000 refund. Kindly help me to get back our refund. I have send them repeated mail but one time they say 1 day next time they say 15days. I think the company is using our 5000 to run.

Hi,
I hired a ford figo for 33 hours from zoomcar and paid all the amount in advance. (Vizag city)
When i picked the car (Nad junction), there were many checks at the vendor outlet in the phone application and vendor made sure to go through al those checks except if car ac's is working or not.
Now after we pick the car and travelled about 10 kms, we noticed ac was not working.
The first thing anyone normally do is contact the customer care, it was shocking to got to know that there were no number listed on website directly and only way you can contact them is via app raising issues and then get an option to call/mail. Finally we got the number and again got shocked that the toll free number [protected] was not available. We mailed them hoping to receive a call immediately but no one called.

Now we searched on google and able to find a number[protected] and contacted the customer care.

This lady on the other side had below comments
- it was our mistake not to check ac before picking up
- no other vehicles available for the day
- get it dropped at vendor outlet and get refund for the unused kms (They would have deducted the whole amount in the name of default charges)
- get the issue repaired and ask for refund for the payment maid (It was sunday and all repair shops were closed in vizag city)

So in the middle of our journey where we had only one day in a different city, these guys refused to help us. We didn't had any choice but to travel with non-ac mode.

It was 42 degree celsius, we had a 1 year baby with us and travelled 300 kms in that extreme hot climate.

This is with regards to the zoom car booking reference JPS6TKAW1.
I had horrendous experience with the so called customer care who are supposed to hear out customers.

I accidentally did a booking for 28th of may whereas i was supposed to travel on 27th may.
I realized this on 27th itself and started talking to customer service immediately after that.
The customer service department that included (Ramya, Yeshaswini and Jennifer) were very un-helping and werenot listening to any of my problems and didn't offer any resolution whatsoever.
They kept on saying that you can only collect the vehicle based on the date of booking and they cant do any thing.
Please go through the situation i was in
I reached coimbatore on 27th I had no hotel reservations and was in a new place with my family and had to attend an event 200 kms away from Coimbatore.
Inspite of mentioning the fact that i cannot come back to collect the vehicle on 28th, customer care department said they cant do anything.

When i decided to cancel the booking i was told that 50% of the amount would be deducted and that would amount to a whooping Rs.5387.
This is a clear way of looting the customers who havent even used any of the company's services yet.

I request the company to reverse the rest of the amount asap .

I booked zoom car on 27may timing 9pm to 7am booking ID JPS6TU6HJ with in 15 mins I cancelled it and I pay Rs 6110 and they refund Rs 5000 not full amount.i Call and talked with customer care they told this is our deal we refund only Rs 5000 not deal amount.. What is this rubbish policy they makes us fool..this is my first and worst experience with Zoomcar.
Please refund my whole amount or Rescheduled my booking I'm first time user of zoom car.

Hi team,

I'm very unhappy with the zoom car service which i used last week, that's is the reason i'm writing this mail. As you know i have taken the zoom car service on 20/05/17 09:30 am to 4.30pm, during the morning who hand-over the key to me, he told me if i late beyond booking time which is 4.30 pm i need to pay the fine amount which is 500 inr per hour and he also informed me if i call customer care they will be help me for extending the hours and which will be avoiding the fine of 500 inr, so from 2pm onwards i was trying to call customer care and very first time they said its possible to extended after some time they said its not possible to extended via customer care and they asked me to extend via app. And i was unable to do that, because the app was not user friendly (There was no option in app to extend the trimmings. And finally i have return the car by 5.30 pm which is one hour late, and again the reprehensive at zoom car office he asked me to call customer care and he said they will help me on that. But unfortunately customer representative was unable to help me, he hand-over the call to his supervisor. His supervisor very rude to me and was not able to help also. Was on the call for 1 hour and it didn't help me anything apart from loosing the money for the phone call. He literally useless for customer care.

I have a concern here. When i call the customer care officer at 2 pm he said if he extend my time i need to pay extension fee and some charges but the same time i will be eligible for 10km extra, but when i return the car it didn't happened can i know why your customer care officers says something and you are charging to the customer something else.

I really want the explanation of this. Also please help me getting my refund amount for 10km extra charges you have made me pay.

Expecting a help from zoom car service.

Regards,
Sujith s krishna

I booked a car from them about a month back. The car broke down after a few kms. I was stranded in the middle of a highway for 4 hours because the car stopped for no reason. After which they did not provide another car so that we can go home. It was night and we were alone on the highway without any help. They should have checked the car before giving it so that it does not stop anywhere leaving the customer helpless. We could have been mugged there or something might have happened. It was night with no people around and on top of it, it was raining. After 4 hours finally the tow truck came and took us to the service center which was in the opposite direction that we were supposed to go in. But we had no option because they didn't give us one. Although they could have by providing us with another car. I would just like to point it out that this happened with me when i booked a car from Myles and they immediately came to the site with assistance along with a replacement car which now makes me think was so much better. After reaching the service center, we were assured that we will be provided with a cab so that we could return to our destination. This again didn't happen leaving us helpless yet again. We literally had to arrange it ourselves somehow. Everyone was calling to confirm whether the car has reached the service center or not but i did not even get a single call asking me whether i would like to take a cab. First of all it was their fault and they didn't even help. I talked to one of their managers as well. He told me that the company will pay for the cab and that i just need to call them. But I could not because all the numbers were busy and it was getting disconnected automatically. This was the first time that i felt so much humiliated and helpless. There was no follow up call after we reached the service center and we had to arrange everything ourselves. If that would have been the case, i would have booked a cab initially itself. Why would i need their company's service. Finally somehow i reached my place after struggling so badly. Next day i wake up to see that after all the humiliation that i have been through, i have been charged with damage charges. Instead of reimbursing and accepting their mistakes, they charged me for it. This was the worst experience that I have ever had with any company that is in this business. I would want them to apologize and to clear all the charges that should have not been put under my name since i am not responsible for the same.

We have booked zoom car and cancelled the zoom car on the same day, but still we have not got amount back, registered mobile number is [protected].

When i called zoom car customer care, they confirmed i will be getting the amount within 24 hours but still the amount is not credited.

Now i am not able to speak to any of the customer care number of zoom car.

I had rented two rides from the gvk branch in hyderabad and had deposited 2lakh for the each of the vehicles i booked which is refundable as said by your staff that the refund amount will be received between 4-5 working days its been more than 20 days and i still did not get refund for any of the two cars i keep checking my bank statements and i didn't get any refund from your company this is getting really annoying and you should look into this matter

We have hired a Car (Scorpio), for trip to Rishikesh from Zoom car and while coming back the car broke down. After calling customer caren we got solution only to leave the car and come back by paid taxi. We have already paid INR 15000 + fuel of INR 1000 and shall have to bear cost of cab Service.
We are still in Rishikesh right now and shall arrive late in delhi. Monday office shall be another issue for 7 o[censored]s. Expecting proper service solution urgently.

We planned for a family trip to ooty with zoom car. I booked zoom car for 5 days from thursday to monday. I was charged Rs.16000 + Rs. 2000 deposit. We started the trip on thursday by collecting the car and drove to ooty. At the top of the hill in ooty, after the 36 hair pin bends, the car broke down.

I immedietly called zoom car about it and informed. They asked us to take a taxi to our hotel and for returning and they will tow the car themselves and asked me to use a tax to return and they will refund my amount.

We spent 4 days in ooty by booking other taxi for 5k and then returned to bangalore for 12k from ooty. When I called back zoomcar they told me that the service report said I had driven bad and the car has been broke down because of me and I was charged Rs.10k for damage.

The car clutch was already bad when I received the car, I hardly drove the car uphill for 30 mins and the clutch melted down. I had 5 years of driving experience, as I have my own car here back in hyderabad and it was driven over 50k km and never had I faced any problem with it.

Zoom car not only charged me Rs.10k for damage but also refused to refund me for my taxi. I told them that I booked the car for 5 days, and I drove it only for 1 day, atleast give me the refund for 4 days which I didnt have your car, but they refused to.

If I had booked the car only for 1 day, i would still would have been charged for 10k damage, but now I booked the car for 5 days I dont get refund for the unused days + no promised taxi refund + 10k damage charges.

My total cost by choosing zoomcar to drive from bangalore to ooty =
16k(zoom car for 5 days) + 10k(damage) + 5k(4 days touring ) + 12k return = 43k

If I would have not choosed zoom car, I would have probably had a drive with a driver for half of its price.

I (Sagar kumar sahoo) booked a zoom car for 13th may 1pm to 4pm. Car details (Address and car number) received through message. Reached the location as per the gprs location sent by zoomcar. However there was no zoom car present there and the address received in message did not match with the address sent by gprs. After searching a lot we did not found the location sent by the zoomcar. So we returned back. After an hour at 2:04 pm we received a message as "pick up location has been changed and plan accordingly". There is no customer support number to contact with the executive. We tried a lot to contact the executive however no ivr option available for the discussion.

The money has been deducted due to the zoomcar negligence and fraud.
We request to return back the deducted amount rs 520 along with the security deposit of rs 2000 with a total amount of rs 2520 only

This Company is one of the worst customer friendly companies I have come across. Their customer support staff is arrogant. First if all their website and application sucks. Simple booking becomes difficult. Purposely they have made their Sapp a little complicated so that we make mistakes while booking. For eg. I wanted airport pick up at coimbatore, I selected airport pick up but somehow during the transition it got changed to another pick up point. Then licence scanning is not smooth. Seems they don't understand india. Then the car given to me was not checked properly. The car did not have a rear view mirror. The previous customer who took the car on rent last time broke the mirror 4 days back. But they still alloted me the car. How can someone allot a unsafe car. Probably for their commercial gains they did not want to keep the car idle. Now when I land at pick up point, running late coz I expected airport pick up. I was shown the car. Initially was quite happy as the car seemed in good condition. But when we sat in the car, it did not have a rear view mirror. Immediately we told the staff there we need another car as I cannot drive a mirror less car on the highway in the night. They replied saying they don't have a mirror and no replacement car. I have a bloody important meeting 3 hours away. What do you expect us to do. We were forced to take this car. In the night we were about to meet with a life threatening accident. Just missed. Else all 4 o[censored]s would have lost our lives. We could not see the truck behind us as their was no mirror. Guys seriously should such unsafe cars be alloted to anyone.? Then next day while driving, again as I could not see behind car, I looked at the side and to save myself had to just speed up a little. I exceeded speed limit of 125 km per hr by 1 km and that too for hardly 5 seconds. Had the mirror been there I would not have to suddenly raise my speed. Anyway, they get a chance and deduct 2500 Rs from me stating they are very strict about their customer safety and can't reverse speeding charges. My question is if they are so concerned about us, why do they allow us unsafe cars, where we were about to meet with a life threatening accident. Hypocrisy on their part. They just have a tendency to find reasons to deduct deposits given to them. Also, while driving we noticed our part number plate came off. We were sure we never banged any other car so how could that happen. On checking we saw, the number plate stuck with a adhesive tape! Once we realised this Compnay is trying to cheat us, we bought a new adhesive tape from the market and stuck it back and gave the car back. Tit for tat. Worst Compnay ever. Pls don't take cars from them. Other customers of zoom car have had even more horrible experiences. Some customer like syed have been assaulted. Some customers refunds not given to them. A bunch of fraudsters. And worst call centre ever.. Robotic call centre. Keep giving the same non specific generic replies

Hi, I booked a zoom car today, 10th may at8.00am at gvk one Hyderabad I went to the location asked the fleet executive what to do he said take video of vehicle and asked me to go do checklist I did checked all marks I asked him to show spare tyre tool kit he showed, car was not tidy I didn't checked the ticker took readings of fuel n odo it asked for OTP he provided me one and later next he asked for a driving licence which is the same photocopy of original ID I uploaded and you have approved ? And there were no SMS intimation regarding to bring original DL if it is so crucial you should have kept it in check list first. I ll attach all my intimation SMS screen shots ok: later he took out car keys n went back asking coustomer care 2. This call centre executive are so arrogant an unprofessional I asked d same they said Sorry we cannot refund as you have gone live with your booking .as you started it ok alright I disconnected the call and came to mr ayub fleet executive at gvk one he replied as you don't hold a original DL I cannot provide you vehicle I had to rush as I had scheduled at 9, I asked him y u have asked me to start booking and went live in the front he denied to give reply I was sitting on the chair he pulled me off and pulling my right shoulder thrower me onto a car in parking after incident I took out phone started to make clipping he ran off into dark location of cellar he was not willing to come back in light you can clearly see I had a data cable in my back pocket it fell off and the chair was distorted I called customer care service executive they were unable to provide me a proper reception of completion now at the end I have a trauma to my right shoulder which is severely hurting causing me a sprain ligament now I lost money of booking I missed my schedule with a trauma to my shoulder which is hurting several bad i hear by informing zoom car IAM going to file a case against the fleet executive and zoom car for causing me grevious hurt and all mental trauma and agony .
I need a fair compensation and a quick action and resolution.
Note:
1.poor communication of customer care executives no complaints taken and tickets were raised
2.y u didn't send me SMS stating bring original DL no photo copy of original DL is invalid never mentioned in site or SMS
3.who ll recompense my schedule meeting and time
4.y I've to go thru pain and suffering with my trauma.
5.i need a quick fair compensation and action
6. I wonder there was a video uploaded in YouTube regarding behaviour of same fellow y action is not taken against him
IAM uploading screenshot all My SMs notification none mentioned regarding bring original DL.
Reply soon and revert me on
Booking ID:JPS6T80QJ
3.i have uploaded you a

1attaching video clip post inscident
https://m.facebook.com/story.php?story_fbid=[protected]&id=[protected]

Awaiting for a fair compensation as I ve got a right elbow ligament tear.

Thank you
Dr.fayaz

Hello Fayaz,

Greetings!

Firstly, please accept our apologies for the inconvenience caused. We believe our team reached out to you and addressed the above stated issue. It is disappointing to receive such feedback from our customers, as we strive to provide a great zooming experience to our customer.

As informed on the call, we have already escalated the issue to our ​ground ​team ​to check on this ​and will ensure necessary measures are taken as we do not tolerate such behavior.

Regards,
Appachu

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Can you revert me with the resolution what you have taken
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Hello Fayaz,

Greetings!

The concerned executive has been warned for his behavior and we are monitoring his performance to avoid any such mishaps in the future. Rest assured, the matter is taken up on priority and we will surely work on rectifying the issue.

Regards,
Appachu

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Thank you for your mail, however where is the fair justice to the physical​ injury, the mental stress I have gone through and the loss of work that I have experience​d.

Because of your executive I had to undergo these which I am not supposed to. Additionally I incurred medical expenses and have went through series of stress.Zoom car is liable to pay me for these. Revert with a substantiate response.
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It's a very worst experience and we recommend not to go for the zoom cars
We booked a car at 2am but by mistake we have captured drop timing as 7:30pm and as we asked immediatly for a remedy with customer care (Karthik) he said to start the trip then we can extend the trip... When we started the trip after that he says car is not available and still if we need to extend we have to pay 19000 rs extra on booking... As per their policy... We communicated with him almost 45min after that his team lead prashanth spoken to us and he also said same story
... After all we thought of cancellation of booking... Then also they said like they il deduct 1300rs... We asked for higher authority to get in connect to resolve the issue so that they can arrange atleast other vehicle for us... As we had a very important meeting that morning we lost around 9000rs due to negligence of the zoomcar
... Later on they says about the policies as they didn't have before...

If they are concerned about the customer
Kindly call back on [protected]
Or else am surely gonna lodge a complaint in consumer court with call record proof...

Kindly don't go for zoomcar friends... Its worse than i think...

Had a very bad experience with Zoom Car. Tire was old and was flat on my way back. But they charged me for new tyre. Not able to justify, Firstly, there is no assistance if anything go wrong with car. When the tyre was flat, I call customer care and inform them, but was told to manage that on my own. The tyre had bad nuts and was not able to remove with the tools provided. Have to travel 6 KM on hot sunny day to find for tyre person, The car was pretty dirty. Would take this on serious note and request not to go with Zoom cars anytime.

I have spend 800 Rs on fixing this and have no refunds, Also, still waiting on concrete justification on why charging 4000 when tyre were old and bad.