Zoomcar Complaints & Reviews

As I am individual I don't have policies to take Zoomcars, But Zoomcars has policies, They charged late fee 165 Rs per hour and late charge 650 Rs per hour for my resent trip 13 hours delayed, this is my understanding I am clear but I paid 12865 Rs total penalty + 12 per Km +Booking amount 4445 Rs,
I think its not fair,

My last trip was pathetic because car was not in the driving condition, But I gave positive feedback...

12/01/2016
Zoomcar.
I'm following with up with zoomcar over a month now.
Its been mail trails and phone calls but still the issue is not resolved.
I tried to book the amaze car on 1st dec 2016. The amount 1030/- was deducted from the bank and I didn't get confirmation of
the booking.
I called up immediately to the customer care and they said that the amount will be refunded.
Fake assurance...

Dear Sir,

This is to inform as i was driving down from Ooty towards Khalatty hair bends
on 23 hair bend, I was driving down, Zoom car ecosport banged like a CARROM board Crash, i Just missed with Kids.

My question why do you give cars to such person, When he doesn't know to drive properly, as the car was stuck in a beam and radiator water was leaking, then to this person trying to drive,

Note....

Booking id : JPS6VXRIH
I had overspeed the car due to an emergency situation as i had dropped the patient to hospital.
I am not going pay overspeed charge for this.
I[censored] need proof i will submit.
Why zoom car making fool to people by charging a higher amount of 2500 rs.
They installed sensors every where in cars then why cant they speed lock the cars.
This game is wantedly planned to loot their customers.br...

Hi this yasch narmani, I booked Zoom car (Ford Figo) with booking ID-JPS6VFMFQ, they confirmed my booking 8 days prior to my journey which was good and when I reach Gaduda mall to pick my car they handed me a car whose side mirror was broken (mirror on driver seat) i asked the guy to change the car he said they dont have other, If i want this i Better I should cancel my booking, So appearently they asking me either you accept this damage...

I booked a zoom car on 01/01/2017, Booking ID : JPS6VBZF0.
I was charged Rs.[protected] towards security deposit & 2880 towards car rental). While booking I paid the amount totally as a single payment.

However, after the ride was completed, I was informed that refund will be processed within 7-10 days. It has been 8 days since the ride and I still haven't received the security deposit.

With Internet...

I booked a car on zoomcar.com for 3rd Jan 2107 for a day. The pickup was in Delhi airport.I returned the car next day same place and thought everything was fine till I got this hefty bill of 10000 which included a fraudulent charge of 2500 for overspeeding.

Fraudulent charge of 2500 posted in my final bill as overspeeding fees while its clearly not mentioned anywhere during booking. On contacting the company they say its embedded...

The latest case registeration number with zoomcar customer care is 325782. I had rented a Ford ecosport for a weekend trip to mysore. I noticed a bit of wheel misalignment while steering opon taking delivery from Eements mall branch Thanisandra. I informed about my finding to the Zoomcar incharge or assistant. He took a test drive and told me its all fine and that the car was just checked. Upon reaching our destination I got wheel puncture...

I had made booking (jps6vfoel) on zoomcar, the car was given to me at 7am and dropped back in half an hour i. e 7:30am due to trip got cancelled i had to return the vehicle.
The vehicle was returned and the fleet executive other than the one who had given me the vehicle at 7am had checked the vehicle properly and updated the details in the app with no remarks and the app showed that the security deposit of rs.5000/- will be refunded....

I was given a car with no fc so practically the car has no liability in case of any issue. The rto in goa was not ready to allow me into goa for my friends marriage. I was stranded in the rto office for more than 3 hours in late night taking to all the dummy who do not understand the car is not legally allowed on road. Then i was promised of all the refunds and taxi charges but nothing worked. They are cheaters and the worst service providers....

My booking id is: jps6vfqfn, i had booked ecosport for 7 days for vacation. Only problem was with tyre which was not noticeable at when i took vehicle.

Vehicle was breakdown for more than 48 hours and informed to zoom car's customer care they did not help on the way & told that they do not have service in that area. After coming back to bangalore i have handed over vehicle to zoom car & requested to waive-off 2 days charges...

Zoom Car registered vehicle Number (KA51D-5722) hit me on road and runaway around 1:45 PM on 2nd January near K R Puram Railway Station, Bangalore . A lady was driving and accompanied by a male member next to her. Car came from back and run over on my right leg badly and they didnt bother to check me.When asked to stop she run away, I tried to catch them but they were driving very fast towards Marathalli....

I had taken a Scorpio on rent which was in pathetic condition.
Few sharp strings were coming out from the seats which tore my friend's pant. The door pads were completely damaged which were making crazy sounds during the drive. The alignment of driving door was improper which was letting outside air into the car and allowing outside sound as well - due to which AC was not effective. Odo meter lights were not working. The Engine power...

I have booked the car for rent in zoomcar.com with Booking id- JPS6V2GD5 and paid an amount of Rs.10124 through online. When I cancelled the booking, they promised to refund 9900 by deducting some charges. I didn't get the refund yet and I am unable to contact customer care. No reply from their side after contacting through mails.

The booking is done for Amaze vehicle from[protected] to[protected].
Pick up Location...

Just to give you a summary of things below:

Booked an XUV but got a Scorpio that too two hours late and in absolutely untidy condition as it was handed over to me directly from another customer. On top of it charge/fee has not been adjusted till date.

Scorpio breaks down and I intimate immediately to ZoomCar, once they hand over to Road Side Assistance their job is over, they don't care if their customer is taken...

My first and only Zoom Car experience is pathetic. My booking id was JPS6VFL1D Firstly they charge 300 for pickup and drop. Then they don't inform till an hour that the driver to drop the vehicle in my location is not available. Only when I call them they tell me that since the driver is not available, either I have to go and pick the vehicle or cancel the trip for which I will be charged cancellation charge. I took the vehicle 2 hours late....

I had booked Amaze ( KA031B8187) online from zoomcar website on 15Dec, 2016 for 16Dec, 2016. I had paid Rs 5000 as security deposit and spent Rs 1300 on fuel. Still while returning back the vehicle, I got call from the firm that I have not paid 5000Rs as security deposit, when I said them that I will show them my account transaction details then they agreed to it. They had given the vehicle with just 10% fuel (without any prior information)...

No ac, No speaker, No USB ports are working. No hand break, door lock are working. The breaks were failed due to less oil. they are claiming saying we had a used sudden breaks that is why oil leakage occurred. The less oil symbol was blinking since so long but they are considering that one. We were about to die at the slope due to breaks failure. They played with 8 human lives. not even a basic check done before giving. The car assigned to...

We had booked Amaze( KA03AB8187) for 16Dec, 2016 ( booking id: JPS6V4A7F) . The car condition was not good and they gave us without fuel. We had to waste lot much of time in search of card payment petrol pumps or ATM with cash. We had tried calling customer care and other zoom personnel but they either do not pick up the call or give some alternative number to talk to. They have not yet refunded the security deposit amount and fuel fare....

I have booked for car rental from zoom car at chennai from 10th dec 2016 to 12th dec 2016 for a trip to pondicherry.

1st issue: i booked honda city but they denied to give me the reason was they told at last minute that 'tyre is not in good condition so you take amaze' i agreed and took that.

2nd issue: then later when i went to pondichery, there i was hold by rto for permit issues it was not my mistake but...