Zoomcar Complaints & Reviews

They will ask you to book the car first and start their foul game in the name of DL.

If you fail to approve it, they won't pay back your money.

Looters at their best.

They will not publish customer care number on their own web site, you have to dig a lot to find the customer care.

It is like a hell talking to them, not at all helpful. Not their fault, policies matters.
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Hi,

I have been levied with damage fee incorrectly.

I returned the perfect condition and attached are the pics before taking the car and while returning the car.

I am not sure how the vehicle is damaged when the damage was not their when am returning the vehicle.

Attaching the pics and also your Customer care are telling that the car is damaged.

What the hell is this...

Overview of what happened:
Today i booked ZOOM Car[Okkiyam Thuraipakkam] from 5:00 PM to 9:00 PM to attend important function. We reached pick up point at 4:50 PM. Executive in that location have started asking to "start trip" in Mobile App. Since i am first time user i didnt know the process. Executive tries to start the vehicle and noticed KEY is broken into two pieces[Attached Photo]. He is asking us to adjust my using the broken...

Hello,

Very much disappointed with the cancelled booking refund process by Zoom (Booking ID #JPS6VFIYN).

I made booking on 19 Dec 2016, paid 6340 INR for booking and 5000 INR as deposit and later cancelled my booking on 10 Jan 2017.

I received refund of 4800 toward my deposit in Paytm wallet and have been told 6340 INR will be credited back to my bank account with in 5 to 20 working days.br...

I made a booking with booking Id: JPS6VF745. I had made an advance payment of Rs. 5000/-. Unfortunately, zoomcar only refunded me Rs. 4010/-.
Rest of the amount i.e. Rs. 990/- is still pending on their side.

After several complaints and queries, I have not received a proper response from their side. Each time I have contacted zoomcar I have received a different solution for my problem but none of them has been implemented....

My name is Rohit Arora s/o Shri Ashok Arora r/o B-4/177A keshav puram, Lawrence road delhi 110035 .
Dear sir or madam i had a car booking from zoom car self driven vehicles for 24 January 5 am to 26 January 11:30 pm and i had pay the entire payment of 13500 in advance and the security depsit of 1500 rs in that they had to provide a car and fuel expense they provide us a car with a half tank of fuel and said that when u drop the car...

I did a booking yesterday and paid 6092 INR however zoom car never confirmed my booking stating the payment is not made. I have all the proofs from my bank that the payment was successful and have provided reference number too. I keep trying zoom cars but there is no human to talk.

Mr Greg claims the simplicity with Grandma. My Grandma is smarter than all of these. Process is simply complex !...

We picked up the car (Maruti Suzuki Swift;Red; KA 03 AC 3544) from the parking lot of The Garuda Mall, Mysuru on Monday, 16th Jaunuary 2017.
At the time of pick-up, the car was facing acceleration problems. On complaining to Mr. Girish (Zoomcar Delivery guy), he advised us to continue driving stating it to be a normal problem. On our way to Coorg, the car was revving on its own without going forward.
The car was not generating...

This is my second bad experience with zoomcar and this time it turned out to be a nightmare.
I booked a honda city (DL 1N 8813) for 9 PM 25th jan 2017 to 11AM 26 jan 2017 from chandigarh.my booking id is JPS6VNLZT.
I paid a total amount of 4060 INR including security deposit of 1500 INR.
Firstly after reaching at 9pm to our car location there was no customer incharge to hand over the keys after calling customer care the...

Zoomcar mobile application just doesn't allow users to login to citrus wallet which is the only cash back option that they have. (Cheeky huh!)

Every time i try to link citrus account to zoomcar (Application and website) it says "email not registered"

The way i see it, there must be some server issue. Should i be informed prior? Or should it not be resolved in 3 days?

When i write to zoomcar customer...

I have been charged for over speeding above 125 km per hr. They have not communicated to us about this during multiple discussion with them. I asked explicitly if we need to follow some policy or protocol but they did not mentioned anything then. I contacted customer care to relax the fine as i was not aware, however they are persistent that we should read the policy and they can't help. Pure case of fraudulent behaviour and cleverly designed...

My name is amandeep singh i opened a zoom car page and try to book the car and it booked but it is not the real page according to the agents of zoom car the link of page was c.zoomcarstaging.com and i lost 1800 rs so i just requesting please check the page so that no one other face the same loss which i have taken
The page and process is same of zoomcar.com evan the booking od os also the same with original bookings...

Booking ID: JPS6VBGKP

CASE:351716

Booked a car on 2nd JAN & paid a refundable deposit along with the rental of Rs. 570. Total of Rs. 5570. Post completion of the ride I was informed that the amount will be refunded within 5-15 working days.

Spoke to the customer care several times over the phone to know the status on the refund.

Finally when on the 15th working day(20th JAN) when...

Our car was booked from zoomcar at the Star point mall basement in Andheri East, Mumbai.The guy providing car lied about the minor damages about the car we booked (Honda City) but we figured it out and told them so he put on the checklist that there are minor damages and he himself put the interior is good in the checklist but it was not.Clutch in the car was very tight and uncomfortable.our Car was Honda City ivtec.While coming back from...

My booking got cancelled due to submitting of duplicate license on 2nd of jan, dey ask for adhar card even i submitted dat also but dey dint accept my booking.i paid 9000.today is 20th of jan...its been 18 days till nw i didnt get my money back...im realy happy with the facilities dos u r giving to the customers ...but its realy disappoinment dat u r not serious about the refund procedure..its not fair to keep customer to waiting for long...so...

True face of Zoomcar, Wrong commitment and take money from you and adjust towards other dues...Harassment by zoomcar: https://l.facebook.com/l.php?u=https%3A%2F%2Fdrive.google.com%2Fopen%3Fid%3D0B-dyV-hYfAbKZ3E3SWN5emt4VDQ&h=ATPqHVMjG8QCJYOxnKl2HQ-eJiuj0X...⇄

I called customer service team again, to check if my problem could be...

Hi Team,

Zoom car complaint number [case:346360] (Late fee)

As per the detailed telephonic conversation with your customer care office, here is a summary of the incident and the arguments from our end. I have booked a figo on Wednesday 4:00 P.M from porur, Chennai till 10:00 P.M.

This is my third trip with zoom car, I have other two completed trips without any issue. In this trip due to Pongal...

As I am individual I don't have policies to take Zoomcars, But Zoomcars has policies, They charged late fee 165 Rs per hour and late charge 650 Rs per hour for my resent trip 13 hours delayed, this is my understanding I am clear but I paid 12865 Rs total penalty + 12 per Km +Booking amount 4445 Rs,
I think its not fair,

My last trip was pathetic because car was not in the driving condition, But I gave positive feedback...

12/01/2016
Zoomcar.
I'm following with up with zoomcar over a month now.
Its been mail trails and phone calls but still the issue is not resolved.
I tried to book the amaze car on 1st dec 2016. The amount 1030/- was deducted from the bank and I didn't get confirmation of
the booking.
I called up immediately to the customer care and they said that the amount will be refunded.
Fake assurance...

Dear Sir,

This is to inform as i was driving down from Ooty towards Khalatty hair bends
on 23 hair bend, I was driving down, Zoom car ecosport banged like a CARROM board Crash, i Just missed with Kids.

My question why do you give cars to such person, When he doesn't know to drive properly, as the car was stuck in a beam and radiator water was leaking, then to this person trying to drive,

Note....