Zoomcar Complaints & Reviews

I've used Zoom car for around 5 times in the past, never experienced this issue until now. I've uploaded the reciept from the bank statement which depicts the petrol pump name and now when i spoke to the representative very annoying response he gave - to go back to the fuel pump and get the receipt. So is this the way you guys treat the customers?

Please initiate the refund amount.

Reg Ph number : [protected]

As per companies norms the refund will be credited within 24 hours and if the worst case it will be 5 to 15 days takes time to refund... but, it is almost 18 days are gone still the amount is not refunded to bank account... we inquired the same with zoom customer care and we are not received any satisfactory explanation ... please help me to get back my amount..

Reg Mobile No. [protected]

I booked a Ford Figo with Zoomcar under booking reference - JPS6T1RBW.
Picked up the vehicle from Mumbai Airport Multi level car park on the 30th of June, 2017 at 11am.
I was handed over the car by the zoomcar representative. I completed the formalities and took the car expecting for a smooth service. Upon leaving the premises, I noticed a great amount of wobble in the vehicle, thus, I found a safe spot and changed the tyre. The tyre that was on the vehicle had uneven wear having 3mm tread on one side and below 1.5mm on another side. There was also a massive bulge on the tyre and some of the wires contained within the tyre were poking out.
Zoom car deliberately provided me with a faulty vehicle and made me check the vehicle in a dark premises, thus not being able to check the vehicle properly. Least of all, I never expected them to provide their customers with a faulty vehicle which was extremely dangerous to drive as if the tyre had exploded, I would have ended up being involved in a major accident.
When I returned the vehicle, I informed the Zoom car representatives about the faulty tyre to which they said that I had burst the tyre. I asked them to check if the tyre was able to retain any air. Surprisingly the tyre which they claimed I burst was able to retain air easily. I asked them to show me the record of the tyre tread which they maintain. To my surprise, I found they had noted the tread at 4mm. When I had them cross check this with all the vehicle tyres, It was found that no tyre tread was over 3mm and on the faulty tyre, some portions had a tread of below 1.5mm.
Zoomcar is being extremely unreasonable in forcing me to pay Rs 3500 for the damage stating that I caused the damage and are threatening me with legal action. Their systems are not in place, their vehicle checks are inconsistent with their records and their representatives do not advise the customers to inform them if any problem is encountered. Moreover, Zoomcar does not care about their customers safety and provide them with faulty vehicles.
They have also forfeited the INR 2000 deposit I paid to them and are demanding I pay INR 1500 more or they will take legal action on me.
As a vehicle rental business, their priority should be ensuring the safety of their customers by providing vehicles that are safe to drive and they should ensure all their vehicles are checked thoroughly by their staff ensuring such issues are not encountered by a customer.
Their claim is that I did not notify them about the vehicle condition at the beginning of the journey. First and foremost, I am paying to hire a decent and safe vehicle (which was not the case here), I expect the vehicle to be maintained properly and not encounter such issues as I had several meetings in place and due to their faulty vehicle, I was late at my meetings since I had to stop and change the tyre myself. I had the courtesy to bring to the attention of the staff the faulty tyre but they wanting to hide their fault started pinning the blame on me.

I request you to kindly look into this matter and help me.

Thanking you.

We have taken a trip on 4-7-2017 with a car Audi Q3 MH 14FC 4898 when we take pickup the executive hadn't informed us about the damages in the car properly as he was new for that branch. When we came back to deliver the vehicle one other executive came to take delivery and he has rectified the mistake which was not done by us and he is saying that we are the sinners ...
So, I Herby asks to the concerned person to justify the mistake and correct the problem.

I made the trip of audi Q3 on 04-07-17 at koramangala sonysignal. They shown all the damages before start the trip but they didn't shown the damage which happened on the top of the car. The open door of the top was already broken before they deliver but they are telling its broken by you. Its very planned thing to take the money from customers. Please make sure the thing and solve the problem...

This is related to the booking id (JPS6T13V9) for Scorpio is allocated at Electronics City. But when I reached the site, vehicle was not available and a CC person called me and suggested to take a cab to bellandur site and he promised to refund that cab amount and they will b ok if I exceed 5 to 10 kms bcz the different site is far from my place.

The patgeti thing is Now I am trying to contact CC for my refund. It's not at all connected unnecessarily they are charging my phone currency..

I tried to contact in different ways but couldnot able to reach out to zoom.

Zoomy should make sure to help thr customers. The response is very good when we do booking but once it's done and at the time of customer query or refund zoom don't care about its customers. This is not the way to treat your customers. Even now also I am looking forward for my cab refund.

BOOKING ID - JPS6T3WQG

This is regards to Booking ID - JPS6T3WQG with Zoom Car. I had booked Maruti Swift from Ghaziabad location dated 17th June, 17. The car was handed over to me with small crack on front which I didn't notice at the time of pickup. While I was busy making video of back side of car before picking up the car, my brother who went there with me noticed the small crack & pointed out to executive available. Executive said that its an old damage & its very small crack which we can ignore & asked him to choose minor damage option while filling Picking Formalities in Zoom Car Application so my brothers ignored the same & didn't brought this crack in my notice before pickup. While making video unknowingly the Crack on Windscreen got captured for just 2 second which I came to know next day.

Car Pickup area of Zoom Car in Aditya Mall, Indirapuram, Ghaziabad location is in level 2 Under Ground Parking which doesn't have natural light source & dark ambience which makes very difficult for customer to notice any scratches or damage in car at the time of pickup. Once I got out o[censored]nderground Parking i noticed the crack on windscreen & immediately took picture of it from inside only which didn't bothered me even much as crack was not big & my brother confirmed me that Executive know about this damage as well.

While dropping the car back to Zoom Car Site the other new night shift executive asked me if this crack is new damage done by me & also asked me to call customer care first as this damage is done by me & he didn't allowed me to complete Car Dropping Formalities on Zoom Car Application. So I asked him to contact Morning Shift Executive who handed over the car to me in morning in order to confirm that this damage is old & pre-existing at the time of delivery. He did called the morning guy & put him on speaker & he confirmed him back on speaker phone that damage is old. So now the executive asked me to start the dropping formalities without contacting customer care as the damage was old & given me Dropping OTP to enter in Zoom Car Application. After completing dropping formalities he asked me to go back as there is nothing to worry about. I went back but next morning I got update that Zoom Car has levied damage charge of Rs. 5000/- on me for the small crack which was pre-existing & the morning executive & night executive both has changed their statement by saying that its damage done by me.

I have raised the complain to customer care several times with Slow Motion Video as crack got captured for just 2 seconds & also picture which I took 5 minutes after picking the car & after not getting positive revert I contacted Twitter Team but again the same negative reply. Zoom Car team went into complete denial mode that they are not able to see the crack in Video & after several mail interaction at at last they accepted that they saw something on windscreen but it’s not the crack but just the reflection.

I just want Zoom Car to reverse this illegal damage charge else prove me that damage is done by me by answering below points & going through trimmed version of Video taken at the time of picking in which crack pattern is noticed in left corner of windscreen.

Kindly address below raised point:
1) Why Dropping Formalities was completed & Drop OTP was provided without mentioning the additional damage details if it’s a damage done by me? That means executive knew that damage is old & hence he didn't mentioned the damage detail in Dropping Formalities & given me OTP without contact.

2) If Drop OTP is provided to customer by ground staff after all verification of existing & addition damage to car then how customer is liable to pay if any damage is found after that & what is the purpose of OTP then if even after completing dropping formality customer is blamed for damage done by your executives.

3) I have a call recording with night shift executive in which is having conversation with me that Morning executive first told him its an old damage & then next morning he is saying its new damage done by me. So why Zoom Car is believing a person who changed his statement in less than 12 hours & not believing its customer who has all valid points & evidences to proof its old preexisting damage.

Kindly resolve the issue as earliest possible.

Regards,
Abhinav Mishra

Zoomcar is cheating customer's with 'free fuel' tag.

BOOKING ID # JPS6T16QI
Place: Silk Board - Hosur Road (Hotel Ibis), Bangalore
Day travelled: 1st and 2nd of July, 2017
Car booked: Ford Endeavor

Security deposit: 5000/-
Fuel given: 1/3rd of tank
Fuel filled: 2200/-
Security deposit refunded: 4502/-

When I ask for full fuel refund, they were saying that, I might had used the vehicle in heavy traffic with full time AC ON and might had driven in ghat section, which will consume more fuel than expected, and not going to return full fuel refund.
I spoke with Manjula and other lady on the same, they are simply saying sorry for not giving me the vehicle with full tank, at the same time she was telling, it is not possible to refund the money.
In fact, if they would have given me with full tank fuel, it is not necessary for me to re-fill the fuel. I would have definitely completed the entire trip with just 45 liters of fuel.
Seems like this is new way of cheating customer's by giving very less amount of fuel than required, and asking customer's to refill the fuel and deducting some amount saying that we over used the fuel.
While writing this review, I had gone through similar complaints(Not returning full fuel refund) about Zoomcar.
I would suggest go with Revv or Myles, as their vehicles are less used and in good condition, instead of getting cheated by Zoomcar.

Place of Booking - Pune
Booking ID - JPS6TW4QB
Day - 23 June'2017
Security refund to be given back to me (customer) - 2000 Rs.
Refundable Fuel Filled by me (customer) - 500 Rs. (to be refunded by company, as given in advertised policy)
Expected return from ZoomCar - 2000 + 500 = 2500 Rs.

Actual return Zoomcar giving to me = Rs. 2264 (saying based on based on Zoomcar mileage and estimation policies, don't know why are they fleecing me)

They don't give enough fuel in their vehicles and if I fill it they don't give full fuel refund.
This is totally wrong advertising, and fooling people.

Another booking which has similar issue -
Place of Booking - Pune
Booking ID - JPS6TWZ9G
Day - 22 June'2017

Security refund to be given back to me (customer) - 2000 Rs.
Refundable Fuel Filled by me (customer) - 1000 Rs. (to be refunded by company, as given in advertised policy)
Expected return from ZoomCar - 2000 + 1000 =3000 Rs.

Actual return Zoomcar giving to me = Rs. 2782

This is Zoomcar just fooling the customers.

Booking id: jps6tglbe
Car: maruti ciaz - regn # ka51c3811
Travellers : 2 - my wife and i

I had done a booking for pickup at chennai airport on 24 june at 9am.
After several calls the car arrived only after 930am.
The return was scheduled for 26 june at 7pm. I requested for an extension of 30 minutes. It was declined.

The car was not even cleaned and even the inside of the car was dirty.
In one of the photographs you can observe the zoom driver wiping the car with a cloth.

I observed that the car was dented at several places and even brought it to the notice of the driver. He said it was minor and will not affect the performance of the car.
In one photo u can see him looking at the rear bumper which had come off the clips. The bumper was also badly scraped on the sides which was the reason why it had come off the clips at the back of the car.

However since we were already late for our trip we took off based on the assurance of the driver

Within 2 hours as we were cruising along the east coast road to pondicherry i heard a sound from the rear and in the rear view mirror i saw the bumper flying off and landing in the middle of the road. There was good traffic moving at high speed on the highway. I managed to reverse the car and collect the bumper from the road and placed it safely in the rear seat which was at considerable risk to my safety when i exited the car on the highway.

Thereafter, i immediately called up zoom car and explained the incident and also sent pictures of the bumper placed on the rear seat.

This incident happened on the highway
No car hit me from behind
The picture of the bumper (Taken when the car was returned to chennai depot) clearly shows that it is not damaged on the rear which is proof of the fact that i did not cause the damage.
The bumper flew off on the highway due to air friction - because the clips of the bumper had come off and therefore the bumper was already loose and this calamity was just waiting to happen

Earlier, when i had spoken to zoom customer assistance, mr aboo told me to get the bumper fitted and zoom would reimburse the costs. I told him that it would not be practical for me to hunt around to get that job done and further spoil my day. I told him that for all the trouble i had to undergo for no fault of mine, i should be offered a discount or some form of compensation. He said it will be considered. He was very reasonable and provided some solace and i have to appreciate that.

I got the car washed at my expense - see how clean the car looks in the picture when it was returned to the chennai depot

On my return journey i filled in rs 1000 worth of petrol and loaded the bill on the zoom site.

But i was in for disappointment when i finally returned the car at the chennai depot. The customer assistance guy told me most insensitively that i have to pay the damage charges of rs 10, 000. He refused to listen to reason and kept repeating that i have to pay rs 10, 000
I was shocked

For all the mental trauma i had gone through for no fault of mine, and the risks i undertook on the busy highway while collecting the bumper, this is the insensitive treatment i finally received from zoom.

After a lot of argument we were dropped back to the airport

Now in my account on the zoom site i am asked to pay an outstanding amount of rs 4000 i. E damages rs 10, 000 less security deposit rs 5, 000 less petrol rs 1, 000

This was the nastiest experience of my life

Zoom can be very demanding and very un-professional and very insensitive

To reiterate:
1. The damage was not caused by me
2. The bumper flew off on its own
3. The rear of the bumper is not damaged as is clearly visible in the picture
4. My holiday was ruined
5. My friends & relatives could not join me on my holiday with a bumper sitting in the rear seat of the car

For the inconvenience and the trauma that i have faced, for no fault of mine,
I would be surprised if an insensitive company like zoom could offer any refund or compensation

For the moment, all i ask for is:
A refund of my security deposit of rs 5, 000
Plus
Reimbursement of petrol filled in the car : rs 1, 000
Total refund: rs 6, 000

Jairaj nair

Ps
If the pictures of the bumper are enlarged one can clearly see the gaps evidencing that the bumper had come off the clips

I tried loading the photos but this site does not accept above 2mb
Each photo is above 2mb
What do i do

We booked a car with a loose bumper. The guy assured us that nothing ll happen. But the bumper flew off while driving and the brakes were also jammed. We have image proof of loose banner before taking the car. But zoom car now wants us to pay for the damages. We already complained this to them. No response.
We have videos which show that the bumper was already loose and when we contacted their support during the session, they said that if anything happens take it to a garage and they would pay for it. Since it was a saturday morning, every garage was closed and we had to drive back to their location. They assured a refund but now they want us to pay damage charges.

I booked a car in oct 2016 and i got a mail a few days back about paying ₹5000 for accidental damage. The amount was tooo much but they forced me to pay it or else they would take legal actions. I paid the amount because i didnt know what to do. They kept calling me too. I need the refund. The amount was too much. The company is looting us this way

We had taken a zoomcar on rent (Booking id jps6tw0bi) on 11th june. We had returned the car in the same condition in which we had borrowed it. There were scratches already on the car before we picked it up. But the zoomcar executives created a scene when we wanted to return the car and started asking for 10 thousand rupees. We dropped the car at 4 pm but they didn't allow us to drop. Then at 9 pm they allowed us to drop but kept asking 10 thousand rupees penelty which we are not liable to pay as we did not do any damage. We completed the trip in which it is written that there was no damage to the car. We left the place and then later on zoomcar is asking me 8 thousand rupees more and are not returning my 2 thousand rupee deposit amount as well. Now they are harassing us more by mailing us and threatening us with some legal action. This is very unprofessional and a fraud.

Have used rented car from zoom car from 1st jan 2017 to 6th jan 2017.
Had refunds from zoom car against initial security money and for petrol filled during the trip.
Am yet to receive 2400/ from zoom car. Now on zoom car customer care number there is no option to speak to zoom car executives, so really don't k now how to get my money back..
My contact no: [protected]...

Hello,
This is narayanadas pavan kumar, i had booked the zoom car on 12 th june nj, so the booking has been cancelled., due to iam less than 20 years old... So my money has been debit to zoom car acnt so pls refund my money as soon as possible... For any queries call [protected] sir argent sir my money please refund my money sir ok sir please please.

Booking id - jps6t3kh7
This is the first time i have booked the zoom, i have been trying numerous numbers of the customer care of the zoom car and there is no single service number working. I have made a wrong booking and i want to change the booking and there is no clear information regarding the changes in booking made right now by mistake and guess what there is no conformation call upon the booking

Below is the mail sent to zoom car support

Hi all,

(Please find the attachments accordingly)

This email is to report the worst customer service and threatening behavior of zoom car which has given us life threatening ride after many false promises which would result in the negative publicity of such a huge organization.
I'm aditya, working as a web developer (Metrix lab pvt ltd) in hyderabad planned for a trip to ooty and booked a car in zoomcar accordingly for 2 days and 5 hours i. E 10th june 2017 2:30 pm to 12th june 2017 8:00pm with the booking id jps6twwlx for a honda city for 550 kms.

I've reached the pick up location on time and found that there was no one there and i could find the location to be so creepy. Only a computer placed between the trash and papers thrown all over the room, five minutes later a person called me and gave the keys of the vehicle to check. I can see the vehicle parked down and inspected the vehicle and taken the videos and photos of it. I found the vehicle to be in worst condition physically and does not even have windows washed and floor mats available and immense of noise from dashboard and cabin.
The fleet in-charge person have taken the mobile from me and checked the list himself with my knowledge. I've then called the zoomcar and joseph spoke to the fleet person and promised me that the vehicle engine condition and performance is good though the physical appearance is not. I was made to wait and someone just cleaned the vehicle for name sake.

I believed his words and continued my journey by one hour late there. As soon as i started my journey, i found that the vehicle condition is not good as it hits the speed breaker every time the vehicle moves on it. However, i managed to drive slowly and reached ooty in 5 hours travelling slowly. On 10 th june i checked into my hotel by 10 pm and started the journey to explore ooty with my family at around 10:30 am the next day. After travelling for 30 kms, a weird smell started coming from the tyres and i stopped the vehicle and shocked to observe that the temperature of the tyres is melting the plastic wheel pads and smoke coming heavy from the tyres when water touches them (Find the attached video). Before that, the break pads started giving a huge noise when ever the break is applied. I reported the issue immediately to the zoom car customer support and waited for a response for more than 6 hours on road, due to which my meeting has got cancelled and my over all schedule for the day has been spoiled. My brother surya and i reported that on a serious note to the support team. My case 468149 is registered and got a resolution from the managers ganesh and diwakar. Please listen to the over all interaction with diwakar about this issue attached to this email.

I wanted a car urgent and they were unable to provide a proper resolution as the location was different compared to the pick up location. They asked me to get it repaired, or offered to extend the vehicle for 8 hours or 1000 cashback or 2000 credits or exchange with honda jazz at evening around 7:30 pm. I was not ready to accept any of them because i had my schedule fixed and after waiting for hours on road i've requested to get the refund for 1 day as the whole day was wasted on roads and would not be able to cover 550 kms for which i've actually booked the car for. They were unable to provide the refund and i accepted it. Later, i got the vehicle checked from the local mechanic who told the disc pads of the vehicle are worn out and it was used in a rough manner all these days and due to which the disc pads and the wheel condition is too poor as the vehicle was run for over 80000 kms. Mechanic asked me to manage the vehicle to move slow and to use the breaks gently. I've intimated the zoom car that the break pads were worn out on my first interaction with ganesh and diwakar.

I managed the vehicle to move slowly continued the journey for my time and at the time of returning the vehicle i've dropped it in different location at coimbatore before time at 7:45 pm as the condition of brakes was not good. I intimated zoom car before and submitted the vehicle there to james, who inspected the vehicle and agreed that the break pads issue was there with the vehicle. Zoom car has charged me 300 for ​​​​​​​​​​​​​​​​​​​​​​​​​​�...⇄ dropping charge even though there was a promise from zoom car customer executive that i will not be charged nothing and i was advised by the zoom car support to drop the vehicle at airport location.

After dropping the vehicle i called zoom car around 10 times that the trip was not ended by the executive. Late night at 10:30 pm they confirmed that the vehicle has been returned back and next day i received a message from zoom car that i've to pay a sum of 3800 rupees as maintenance charges towards the brake pads being worn out. I've intimated the same on call to the support team and raised a complaint that there was no mistake from my end to pay 3800 rupees instead zoom car has to pay me compensation for the false promises and keeping my life at risk allocating such a faulty vehicle. I received a call today from an advocate anitha, who threatened me to pay 3800 rupees as if i've spoiled the brake pads of the car. She said "car was given to you in immaculate condition and due to your driving break pads are worn out, you should pay the outstanding amount or else action would be taken". She criticized me that zoom car would not reimburse the fuel amount and the fuel receipts were not yet verified. She was very rude and did not even possess human nature to speak with a fellow human. She addressed herself as advocate and started threatening in a worst manner. Please find the audio recording with her in the attachments.

I did not even get the fuel bill reimbursed and moreover i'd take forward this issue with proofs of photos and videos to the national electronic media, consumer forums, court and police if i did not get any response on this.
I do not want zoom car to play with customer's life. I'd not prefer to see any users to face such an incredible experience.

Please find my allegations and provide meaningful answer to me for the following questions.

1. Who is anitha, the advocate to call me and threaten and speak in such a rude tone? An advocate is supposed to call customer when the customer is not responsive or refuses to pay the amount billed. Here, i've raised a complaint to re-check why i was billed 3800 rupees.
2. How can anitha say that my driving is responsible for the break pads to worn out? How can the brakes of the a vehicle such as honda city worn out after driving for 100 kms? Can you prove or track using the gps that my driving is harsh or i've gone crossed a speed of 100kmph? I'd bet my life on that.
3. How can she insult me about my driving skills or the way i drove the vehicle?
4. How can she say that she spoke with the technical team and came to a decision, when i've only informed the zoom car support team as soon as the break pads started giving the sound. What was her findings there? Please train her that brake pads gets worn out according to the usage and the odometer run and not if a person drives it for 100 km.
5. Why joseph had given me a false promise that the vehicle's engine and performance was good?
6. Why the car was not neat and had hell lot of dents and issues with physical appearance (Asking because zoom car advertises that the cars would be handed over in a neat and perfect condition?
7. Isn't the zoom car's responsibility to check the tyres, breaks and break pads before delivering? Or am i supposed to check the internal parts carefully? If so, how can i check the disc pads, which were going to worn out in 100 kms?
8. How can i figure that the vehicle's suspension is completely failed with out driving?
9. Why zoom car is not bothered about the customer's safety after coming to know that the tyres are getting too heated and break pad fail?
10. How can diwakar set a deal with me about the cashback amount or credits for the inconvenience caused?
11. I've requested for one day refund as i've wasted my time on roads and cancelled all the plans due to the faulty vehicle. How could that be a demand?
12. I'm least bothered about 3800 rupees, but highly frustrated by the behavior of anitha, the advocate and zoom car team. Also the way she spoke is very impertinent.
13. The agent james, who collected the vehicle from me was threatening us because they would charge me extra and was inquiring me in a unprofessional manner being rude.
14. How can anitha say that the car was in immaculate condition? Please check the vehicle condition in the video file attached and give me an answer.
15. I've waited 6 hours on road with out any appropriate response from you. How can you expect a customer to get the repairs of the car done, even though you reimburse them? Are we the slaves for you?
16. And your advocate anitha repeatedly saying this is not a genuine case. Are we fools to come coimbatore from hyderabad take the car from you people and face this issues.

Please prove me wrong in this case, i'd pay you back the fee you've charged me illegally.

Finally zoom car, please do not only try to do business. Value your customers and value their lives. Still i believe that you take care of customer's safety.

Thanks in advance for helping. Please find the attachments.

Kind regards,
Aditya sai,
[protected]

I had done a booking for a maruti ciaz at vehicle, that i was supposed to pick up from chennai airport at 12.30 am on tuesday the 13th of june 2017.

I was picked up from the airport and taken to the pallavaram zoom car office to fill the check list. When inspecting the car we realised that the overall quality of the car was very poor. More over the tail light cluster was loose and was close to falling off. We therefore asked for an alternate car to be provided, this was at 2.00 am, another ciaz was then cleaned and provided to us, when i drove the car outside the gate i realised there was a noise coming from this car. I immediately refered this to the executive who informed me that this vehicles exhaust system was damaged. They then asked us to give back the vehicle. We then spoke to the customer care team and asked them for a solution, by this time it was 3 am and i with my younger sister and mom who was sick were still waiting for a car to be provided.

As my mother was very unwell and as no car was available i took a cab from the airport to the hotel. At 3.30 am i get a call stating that no sedan is available and the only car available is a ford eco sport, manual transmission vehicle. I informed the zoom car person that this vehicle does not meet my requirements completely as my mother whose condition was bad will find it difficult to get into a eco sport, however i was told that there was no other option that zoom car could provide. As it was already late i did not have a choice but to take this vehicle.in the morning my mom's condition became worse and as i had anticipated she was not able to get into this vehicle. I therefore had to arrange for cab transport to take my mom to the hospital. Post which i called up zoom car at 10 am and requested that this reservation be cancelled as the car that i had asked for was not available and asked for a full refund to be processed. I was informed that this was not possible. The managers dealing with the issue were very rude and were not willing to consider why this cancellation is being done. I have been a customer with zoom car for more than 5 yrs now and i am so disappointed by the quality of cars and service that is being delivered to customers. I am therefore raising this complaint to ensure that i get a full refund of the booking amount and to ensure better service is delivered to us as customers.

The app/website nicely displays how many 'free' kms you can drive with you booking amount. Notice how they use the word free - absolutely misleading customers.
Every additional km was charged at 12km - that more than an uber go or ola mini as well!!
Car quality is not up to the mark, they provide base models, with minimal facilities. To add to this the cost of the rental by itself is very very expensive.
I would not advise anyone to use this service.
On top of everything listed above, there are a ton of rules you need to follow. What a waste of time!

Hey, consumer complaints please make sure that this query reaches main authority member of this company who can change rules
03/06/2017 it was good zooming but at the end while giving car on 04//06/2017 night i have to catch the bus to allahabad i requested the man who handles zoom services in delhi to pick up the car at bus station he denies and says it costs around 10, 000 it's not good there should be minimum comforts for consumer without paying that much bill i adopt to give the car myself which results loosing the bus so please solve this.

It's good to see you making money but not this way
My contact number [protected]
Sandy. [protected]@gmail.com