Verified Support
Jul 05, 2017
Zoomcar Customer Care's response Hello Abhinav,
Greetings!
We did investigate the above issue and also the video shared. Kindly note, we see that the damage was not present at the time of pickup and our team has already shared the picture which was taken at the time of vehicle pickup which had no damage on the windshield.
In regard to the video shared, we did thoroughly check on it and is is the reflection of the vehicle dashboard.
We regret to inform that we will be unable to do much in this case as the charges are valid.
Regards,
Zoomcar
Jul 06, 2017
Updated by pracheta07 Kindly look the Picture again & watch it closely. The picture shared by you is not exactly the proof for deciding damage was preexisting or not as crack was very small (approx 2 cm in length) & was at bottom left side of front windshield just few centimetres above the bonnet of car, infront of which I am standing in that picture. The picture shared by you is taken from distance of approx 2 meters & that even with low quality camera in dim light as you can see tube light above the car is not working. The ground executive purposely making customer inspect the car in dim light where there is no natural light or even the tube light is on top of car so that they can hide any minor damage which is preexisting on car.
Zoom Car has given me just one proof of photograph which is not exactly a proof as I am standing infront of that crack location of bottom left side of windshield but I have given you multiple proofs that even a common man with basic logical sense can understand that Zoom Car Executive are fooling & cheating the customers just to hide their mistake.
If you have logical answer to few basic logical questions mentioned below then I will not doubt your ethics & business practice again:
1) To drop any Zoom Car at the end of trip the customer has to fill Joining Formalities which includes questionnaire asking Ïs there any additional damage done to car?" So if customer Selects NO & Ground staff inspecting the car & validating the correctness of questionnaire filled by customer by providing the OTP to complete the Drop then how Customer is liable for any damage done?
2) What is use of OTP provided by your ground staff after inspecting the car thoroughly that there is no additional damage done & customer can complete the dropping formalities by entering provided OTP?
3) Why your Night Shift Executive first did asked me to contact customer care as the damage is new & done by me so he didn't provided me OTP to complete drop Formalities later on after talking & confirmation from Morning Shift Executive(From Whom I picked car) that Damage is old & preexisted provided me OTP without talking to customer care & assisted me completing the Drop Formalities.
4) Why your executive didn't took any picture of me standing infront of the crack on windshield just the same way you guys took picture while handing over the car in morning? Why didn't executive asked me to call customer care & simply provided OTP to complete formalities?
5) If the picture shared by you in which I am standing infront of car is your proof that damage was not there then where is the picture proof in which I am standing infront the damaged windshield to prove that damage was there at the time of dropping car & done by me? Kindly share that picture.
6) How is this Coincidence possible that the video I shared with you having reflection of dashboard with same shape, line & Pattern as the crack is seen in photograph shared by me & the dashboard reflection stopped immediately after the crack location? Flash Light reflection is clearly seen at different location & the crack reflection is clearly seen with same shape, pattern & line when you compare it to the picture shared by me.
I have full HD video recording of car both side of windshield in which no dashboard reflection is there on other right side of windshield so why dashboard is reflecting light only on left side where crack is captured? Do you have any logical answer to this?
7) I have Call Recording of your Night Shift Executive in which we are having conversation next day that why he has changed his statement that damage is new & done by me while previous night he only spoke to Morning Shift Executive & confirmed that damage is old & preexisting. He is replying back in call that in night he got confirmation but in morning when asked the same thing again other executive changed his statement. So why Zoom Car is listening to lying executives who changed their statement in just 12 hours not listening the customer who has several solid proofs.
This is really a big shame for big brand like Zoom Car that the customer is feeling so helpless by using your services & he has to go so far to prove his innocence by giving so many proofs multiple time & Zoom Car is so much arrogant who are not ready to accept the mistake of their executive & encouraging their lying executive to continue practising unethical behaviour & cheating customers.
I hope you will give me satisfactory answer to above raised points apart from just writing same pre-scripted drafts everytime.
Regards,
Abhinav Mishra
