Zoomcar Complaints & Reviews

Background:

I booked a car - maruti baleno, for 4 hours from 6 pm to 10 pm on 20th august 2017 from forum mall. Since i was late, i picked the car at 6.30 pm. While starting the trip, the executive (Manjunath) told me that it is a one-week old car and it has only 2 damages and he asked me to take photos of those and i took it and he gave me the key and i started the trip. I drove from forum mall to magrath road - koramangala 5th block - hsr layout - forum mall (Returned). I drove around 25 km inside the city. I delivered the car at 9.30 pm and the executive (Manjunath) checked the car. There was steering issue while driving and i mentioned in the app and i told manjunath that there was steering issue. So, he saw the car completely and he said that is fine. He took the car away from the place i stopped. Later, i tried booking audi q3 for 8 hours and the app was showing that there is a pending payment. I tried calling customer support and they said due to suspension damage there is a fine of inr 10, 000. Customer support team has canceled my booking and they have deducted inr 3000 for audi car booking. Now, the amount appears stating that i have to pay 7000 out of inr 10, 000 fine and they are asking me to pay the remaining amount.

Concern #1
There was no hit or damage on the car while i had the car with me. If zoomcar has noise detectors or motion detectors they may check the same from their end. There is no reason for this apparent damage, claimed by the zoomcar staff.

Concern #2
While delivering the car, the executive took the car after checking it and verifying the delivery and the payment has been completed and he drove away somewhere from the place i ended my trip.

Concern #3
Customer support executive said that someone else booked the car and they told that something is wrong with the car. Will zoomcar provide the car without checking if there was a damage in the first place?

Concern #4
If the new customer found some issue with the car and the zoomcar staff, already been proven inefficient by giving this car to the next customer, is putting the blame on me for causing the issue - isn’t it possible that the customer before me caused the issue? Or the customer before that caused the issue? Or the one before that?
Apart from the staff’s inability to pinpoint this issue, there is no legal claim or proof of which customer caused the issue and i am claiming that zoomcar is framing me for this issue.

Concern #5
I was told i am being charged inr 10, 000. While i know i have zero liability toward zoomcar, i would still like to know on what basis are you quoting the amount inr 10, 000?

Concern #6
Zoomcar had deducted inr 3000 from my next booking. This is unfair. The fact that i went back to make my next booking from zoomcar is that i have nothing to hide and i would’ve continued to be a customer until the exchange of conversation with your team regarding the above concern and no action being taken from them to understand the situation.

We faced the similar problem as well.
Zoomcar booking id - jps6tdrun
We booked maruti swift dl1na 1133 from 12th to 15th august 2017 for noida to sariska tiger reserve.
We started from noida on 12th and reached a resort near to sariska for a night stay on 12th august 2017.
Next morning we planned to go sariska tiger reserve.
But the car did not started.
We informed the car breakdown around 10:30 am to zoomcar customer care and the person who handed the car to us.
The customer care people said to get it repaired from the local mechanic.
However, since it was sunday no authorized service center was open. We informed the same to zoomcar customer care and asked for their help. Also, we shared them our location on whatsapp. We tried to start the car by pushing and got it checked to many local mechanics as well. But they were not able to diagnose the issue.
On our request zoomcar customer care told us they will send a mechanic to our location in one and half hour. But no mechanic was able to reach us at our location till 3:00pm.
Finally, we got a contact number from a local resident of the local mechanic near sariska who was out of town. He finally helped us and got the car started. And we at the same time informed the zoomcar customer care. Also, whatsapp them the car maintenance bill. Then, zoomcar customer care called us that we won’t refund you the car maintenance since they have already sent a mechanic to our location. We told them its ok if you cannot refund us the money for maintenance, but we have already decided to return back the car. Since, we are facing problem since morning and did not see any help from your side we asked them for complete refund. Zoomcar customer care told us don’t worry that they will adjust for the un-used hours once you return us the car.
Then, finally after the whole day was wasted and it was already evening we decided to return back to delhi. We just moved 2-3 km we were then stopped by zoomcar customer care call that mechanic is about to reach you in 10-15 mins. They said we won’t give you any assistance if you faced the same problem again on way. Then we decided to wait again and get it crossed checked by zoomcar mechanic as they told mechanic is about to reach in 10-15 mins. But again we waited there for 1 hour and no zoomcar mechanic was seen. Finally we started our journey back at 4 pm on 13 august 2017 after informing and taking consent of the zoomcar customer service. And also only after zoomcar confirmation that the battery voltage they checked is fine we started our journey back. They also assured us we will get you un-used hours adjusted and refund your whole payment.
Unfortunately, we get to know none of our money is going to come back when we returned back the car at noida. The person we handed back the car told us zoomcar never refund the customer’s paid amount.
We felt fooled after listening this, that we returned back the car early after getting its maintenance. And instead getting relaxed there for long weekend we have to push the car in the sun all day that too in summers. This was the worst experience.
Also, we called customer car and e-mailed them about the return of car and reminded them to initiate the refund. They straight away said we apologies for the inconvenience and cannot refund the amount. Only they can give us 1000 zoom car credits. Also, they said you will get a call form our seniors in 1 hour, but nobody called back. I called them back but they refused to refund any amount and came up with excuse that we were not able to contact on your number.
This is horrible. We paid you rs. 15, 000/- for 12-15th august 2017 and used only your car on 12th. We returned it very next day on13th august 2017 after car breakdown that too after waiting for your help, no-one came up, got its maintenance by our self.
We have been using zoomcar many times for local travel. And this was the first time we booked for long weekend for out-station travel. We were made false promises of refunding the amount paid for un-used hours.
Apart from this, the un-necessary trouble and harassment we faced, though we planned for holidays from our busy schedule. All our plans for holidays were spoiled for 12th -15th.
We would never use or recommend zoomcar if the complete rs. 15, 000/- we paid is not refunded back to our account.

I have booked my car 1 month before and money was deducted already, but at the last moment at 2:00 pm when i was at mumbai airport from delhi with my family on 12 august your executive said they don't have any car and my booking is going to cancel

1. As per my booking my pickup location was at mumbai airport and drop location is also same, because i have to go shirdi saibaba temple which is 260 km far from mumbai airport that's why i fixed the pickup time accordingly.
But zoomcar executive said we don't have any car we will cancel your booking, but after long arguments on call one senior guy said he will arrange the same car but with other location (Mira bahender road) which is 20 km far from mumbai airport and not at 3:00 pm... After 4 hours 7:00 pm

I got the car at 7 pm at another location then reach at 2:00 am at shirdi temple which was very hectic for me to drive late night.

I think if i delayed the car to drop time then zoom car will charge me extra... What about if they gave me pickup 4 hours late and with different location from my booked location...

After​ that on 15 august at the time of drop the car zoomcar executive want me to drop the car at same location which is 20 km far from mumbai airport... My original drop location mumbai airport, and in my zoomcar application drop location was shown at mumbai airport but zoomcar customer care executive don't care about that they continuously forced me to drop the car at another locaton.

After long heat-up arguments and 20-30 calls with customer care they agree (Ms. Sheheswani helps me)

Point is in my whole trip i only called 30-40 time customer care
You gave me the car 4 hours late

My whole trip was 4-5 hour delayed and ruined because of zoom car worst services.

I am not happy with world worst service of zoom car

I need my full refund and want know who is responsible for this 3rd class service.

If you can't handle the process shut down your services and hand over the company to other service provider like myles etc... They will work far better then you...

Nikhil
[protected]
[protected]

Zoomcar has my driving licence from 5 months.
They are not returning it to me for no reason.
According to their policy they are no supposed to collect original driving licence from the user.
How should i proceed about this legally??

Name: ramachandra bhat
Booking date : 25th march 2017
Car number : 2842
Booking id : 0xti

Zoomcar contact person : [protected]

Hi booked a zoomcar - honda city yesterday. But since i do not have an original copy of my driving license, i won't be able to drive the zoomcar. I sent multiple emails to zoomcar to help me in this matter or cancel my booking.

All i received from zoomcar was auto-reply emails saying i have to upload my license.

Now if i cancel, i have to go ahead with full money deduction. Please help me in this.

Mrinalini

I had booked xuv at chennai domestic terminal from 12th aug 2017 to 15th aug 2017 to go to pondicherry. The booking was done in advance on 23 jun 2017 and the charges + security deposit were paid at the time of booking. I had reconfirmed the booking by calling customer care 2-3 days before my trip.
The zoom car site at chennai domestic terminal is around 1.5 km away and one need to call them on landing and they arrange to pick you. On landing at chennai airport, when i switched on my phone i was shocked to see sms from zoom car mentioning that my scorpio was ready and i should call them to arrange pick up from domestic airport. My car was downgraded without informing me. We proceeded to the pick up site while on call with them arguing regarding the downgrade. I had no option but to accept the scorpio. Then came the real shocker. I was told to take a taxi and go to some other zoom car site which was 20 km away. Initially i did not agree to it but then i had no other option because getting another car at last minute was not possible and zoom car had taken money in advance so they were holding me by my neck. All this while, my wife and 3 year old daughter along with me were waiting in scorching chennai heat at the pick up point. Finally after heated arguments with zoom car they agreed to reimburse the taxi charges. I wasted my 4 hours outside the airport in hot weather with my daughter getting cranky and another 1 hour to head to the pick up location which i did it unwillingly. Zoom car was not at all helpful and i wasted my full day of holiday due to zoom car. No compensation was given to me by zoom car for the delay and sudden change of location. I request everyone to be careful while booking zoom car and paying in advance. The fraud company may just spoil your holiday

Dearsir/madam,
Booking id # jps6t0jlo
I booked a car on 3rd of aug 2017. I uploaded my husbands driving license and it got rejected and they told me to upload my license i didnt upload it because all this happened between 3am to 5am. We are not living in us. We are in india, ofcourse 3am to 5am is my sleeping time. They said that the amount will reflect in your paytm wallet in 1hr but when i checked my paytm wallet it is 0 and today is 14th day till now i didnt get my refund money from zoom car.
I have three screen shots with me
When i checked my zoomcar page it showed that amount has been credited to paytm wallet on 4th aug and after three days when i checked it showed amount has been credited on 7th aug with two diff timings and now it shows 17 aug 12.50 pm. Till now my paytm wallet is zero

Zoom car is cheating all o[censored]s.
Iam not ambani's daughter. Iam a normal middle class family women. I want my money and justice.

'respected sir/madam,
I had booked a car a month ago but due to unsuccessful license verification my booking was not completed, the amount which i paid was supposed to be refunded in 15 working days but its has been more than 1 month and still my amount is yet to be refunded in my account.. I tried calling zoomcar office (Hinjewadi) but they were least intrested in listening to my problem, i checked in my zoomcar app it says the booking amount is refunded but it is not reflecting in my account, please make a note and do the needful as soon as possible.

Being a first time customer, i booked the car locally instead of intercity. I apologised and asked them to shift my local city booking to intercity and allow me to take the car from surat to ahmedabad.

I was ready to pay 3 times more amount but still they did not and based on their # policy they denied.

I did not pick the car and informed the driver & customer support from the pick up location that allow me to take this car to ahmedabad from surat but still they did not allow me by giving the excuses of their disgusting policies.

The car was not used at all and still i lost my whole money

Hello,

This is regarding the cancellation fee fraud committed by Zoom Car (Car Rental Services) based from Bangalore.

I have rented out one of their car from Chennai Airport on August 6th from 08.00 AM to 10.00 PM. Because of the heavy traffic on I could not return the vehicle on time which was realised 30 minutes before and I have extended the end time for rupees 240/-. Since the Zoomcar holds my 5000/- rupees as security deposit I have not paid that amount immediately. After returning the car before 11.00 PM they have charged 500 rupees from me as Latency fee.

When I contacted Zoom Car customer care they treated me like a bad debtor and confirmed that the Zoom car has such policies i.e we need to pay them immediately even after holding 5000 rupees as security deposit.

But I am still unable to understand that their policy does not allow to take extension fees from but the same allows to charge the customer on Latency Fees.

Requesting you to investigate the entire billing structure of Zoom Car and do the needful.

Details.

Zoom Car Registered Address:

7th Floor, Tower-B, Diamond District, 150, HAL Airport Road, Kodihalli, Bangalore

Car Rented Parking:

Chennai Airport, No.1/53A, Veterans Line, Pallavaram, Chennai

Amount Charged:

[protected]+500)
Deposit - 5000
Refund - 4500

Booking ID: JPS6T015P

Worst customer support.
Mercedes GLA was booked. But our age wasn't in the 24 year limit. We weren't intimated about this special age condition while booking or even after DL verification. When there is a different set of rules/conditions it should be made as a pop-up or something so that customers can save their loss of money later. That wasn't made. At the pick up location, we were denied the car. Fine that we are not above the age limit, but can't they assign us an other car? When there are lots of em available at the same location? It's not like they have to go beyond their normalcy to get us a car, the cars are just there, can't they reassign it? Can't they do this small thing to their customers? Instead they cancel our booking and we have to lost the entire amount ( except refundable deposit ofc). Is this the customer service they can provide? so much money oriented? We even told them that we had come from far off location and that our whole journey would go in vain. Still no support when there were lot of vehicles available.

At the time of registration mistakenly i uploaded my friends dl into my account. I want to get my dl into my account and remove my friends dl in my account. And when i called zoomcar they r telling that it's in their policy once uploaded can't be removed they should have told it earlier while registration. But now the thing is i want to get my dl into my account.

On 8th -aug-2017, place: rangal Punjab hotel. Near Pune -Mumbai express highway. Driver hit me and run Car details: MH14CX8893 [PIMPRI-CHINCHWAD, MH]
Owner:1-ZOOM CAR INDIA PVT LTD
Vehicle:MARUTI CIAZ VXI(PETROL)
Motor Cab
RC/FC Expiry:25-May-18
Finance:A U FINANCIERS INDIA LTD
MV Tax upto:NA
-Courtesy:MoRTH/NIC around 11:00 PM on 8th aug the person using this car hit me and run kindly provide me the details of this person.alos take strict action against him

I booked a Ford figo on 01/Aug2017. For a day. After handing over car I received a mail stating the refund will be sent to paytm account. There is no information provided any where in the site that refunds are sent to paytm. But given information according to website is refunds are sent to originating/source account.(I have attached screen shot from website and emails sent from zoomcar team) These people did not notify that refund sent to paytm account. Fact is that I did not had paytm account on my registered mobile number. No one informed me. Even after sending multiple emails and doing multiple calls, I did not got my credit, of Rs. 4, 868. Zoomcar people say "you follow up with paytm. It's not our job. "
Bottom line. I lost my security deposit amount.
Worst team. Worst support. The car was also not in proper condition. Clutch was so hard. Not tidy car.
Overall. I recommend PLS do not go for zoomcars. You have multiple other options.
Such a worst experience.
Cheating public for commissions.
When the website says that the refunds will be done in the same mode of source payment, why did you guys used paytm? Is it because, you get commission from paytm you put the customers on spot. If your zoom car really have any sort of ethics, stop this stupid drama and provide me the refund in the same mode in which the source payment was done.

Hi, I have booked a car from Zoom car but, as I have not carried original licence I had to cancel my booking. I have called the customer care on the same and they told the amount will be reimbursed. Although they processed the amount through transaction ID : gzwvbn47i, the amount is not reflecting in citrus wallet. Kindly rectify the same as soon as possible.

Due to accident front bumper has been broken but i was asked to pay for lot of things which are damaged before i have taken the car they have taken 10, 000 rupees but i was not mentioned what repairs have been made to the car. I have called our mechanic for his help he said that repair will be finished within 4, 000 rupees. Even i have asked that i will take for repair they are not allowing me for that.
Please help me out with this problem.

I booked zoom car on 4th july 2017 under booking id jps6tyuik in kolkata. The trip completed successfully and i have paid all the extra outstanding amount for extra time in our trip. It has been more than a month and i have dropped several emails to zoomcar but their replies are very laid back and when they respond they respond with wrong inputs/response. I don't understand if they have any professionalism or not?

@zoomcar plz refund my deposit money.

I've booked a ford figo car on 5th of this month. The booking id is jps6t0z2b. I've paid 425 rupees for booking charges and 5000 rupees as part of security deposit. I've travelled 9km extra for which zoom car had charged 108 rupees. So an amount of 4892 is to be credites. But only 4467 ruppes are credited. I would like to know what happened to the remaining 425 rupees.

Zoomin india — "unethical behaviour, false allegations, no refund!"

1 review
Sp spitigang on aug 7, 2017 mark as resolved

Beautiful trip ruined putting even our life in danger... All thanks to zoomcar!!! Worst experience ever.. Bigtime cheaters asking for money all the time through threatening mails with a baseless reason without any clear communication
Booking id : jps6t11g
Car no : blue scorpio dl1n8299 (Never ever take this car.. Do check this car number in your booking)
K. M. Driven :89, 200 km plus
Think many times before booking a zoomcar. At the time of booking their support team will call you many times daily for booking follow up. But after the booking no single call from their end for the issues. Last complete week we have been trying to call them every day to discuss upon our issue. But believe me their call center team never escalates the call to the concerned department n top of it every single day they give us a reason.. We din't answered their call. We had booked the car for 9 days (1-9 july), it had a break down on 3 day itself.. Now without any communication they directly raise a bill in they are charging my complete amount (23000) + deposit of 5000 + the fuel we had fill 3000. + they want more 5000 as damage charge. So.in all it's 36000k for a ride of just 3 days n not more than 500km. Also at time of registering break down they don't disclose any extras even after asking them multiple time.. They will directly mail u the bill no verbal communication. I guess there are much bet ter self drives available than zoom.

On 24th july 2017, i availed the car hiring service from zoom car against a refundable deposit of 5000/- under a order id no. Jps6t5tb3 and still not received my amount. I tried many time to contact zoom car, they have the same reply and are not able to give any satisfactory ans.

Zoom car is in hurry in collecting the amount than why not at the time of refund.