Zoomcar Complaints & Reviews

I booked a cab (booking id Your Zoomcar Booking : JPS6VP2R0) on 20th august from 8pm to 22nd august 12 midnight and picked it up from palace grounds location. First of all they gave me the car at 10:45 pm, secondly their app says i made a booking for 20th august 8pm to 21 august 12 midnight which means they expect me to return the car in 1 hour. I had to travel to mysore and calicut and returned the car at 10.30pm on 21st, my citrus wallet...

Please do not use zoom cars!

The condition of the car was pathetic, ac was not working properly. We took zoomcar for the 1st time because we were a lot of people going on a trip, they cheat you with all the charges. We were just 1hr late and also had informed, they charged us almost the same amount as for 1 full day for 1 hour. And on top of that they simply add on late charges+late fee+ fuel charges.

They are...

I booked zoomcar (Honda amaze, ka-03-ab-5761, booking id - jps6vy2sv) from 13th aug, 4:00 am to 16th aug, 10:00 pm for my journey from bangalore to hampi. I paid 300 inr extra for pick and drop of the car at my house. My wife and i were going to travel in this car.


Tl;dr

Zoomcar provided a poorly maintained vehicle after a 1.5 hr delay. This vehicle broke down on the way and zoomcar made us wait for...

I have been scammed by a company
named Zoomcar rentals its a big name in car rental business. I booked a car on 7th august
for my guest from United States.. 17 august when we were expecting the car at the booking time 11:30am
the car didnt reach we tried there customer care contact numbers the head office phone, but nobody was
answering the phone we wasted more then a hour & some how i managed to speak to them...

My booking id JPS6VYTIT on 5th august ... i was harrassed by the fleet executive and zoomcar rohini city center branch head ... they created fake documents to impose charges against me ... i had been regular custome for more than a year ... no passt history as you can see ... they have been harassing me from my last 3-4 bookings ... i will be filling a case against them in the nearest police station if i dont get a postive feedback from zoomcar...

Worst service i ever had in my life time we want to waynad water fall in the way to that waterfall in extreme dense forest our zoom car broke down we called on their number at 3 pm after that they said they will send a recovery van and a cab for us at 7 pm dark night they took that broken zoom car but they have not send any cab for us, only we people know it was how scary to stay in between the forest which is near to bandipur tiger reserve......

We have booked zoom car for 16 august at 9 am but till 12 pm, we didn't get the car. And this zoom car is a team of liars because executive call me at 9:30 am that driver already started 10mins before but we got the number of driver at 10:30 am and call the driver then he told us that he started just 10 mins before. All are liars in zoom car. Very disappointing and worst service i have ever seen in zoom car....

I have booked zoomcar scorpio for 13th aug 2016. However, the vehicle was not available., which i had to know after going to the pickup place spending deep auto money..

Zoomcar never had courtesy to call us in advance and tell that car was no available and that i had to mad alternate arrangements

We tried calling customer care several times, it keeps disconnecting..
Customer care number or email does...

We tried to book a car via zoomcar app and money got deducted from our account without getting any confirmation and we did call you and you said that the payment is unsuccessful and i contacted my banks customer care they told me that payment was successful and thy give me reference id also. I need to know that where my money gone as bank people saying it is problem with your side. We tried to connect you it's not getting connected. May i...

I would like to inform my booking id jps6vytit... I usually took car from this pickup point and the fleet executive and manager have been harassing us from last 2 months... They try to imply fake charges of the vehicle... Vehicle is never clean and we have to carry air freshner as foul smell comes each n everytime... The vehicle given to us had loose front seats and no working horn which could cause accident anytym... I had to go somewhr...

Dear Sir/Ma’am,

Kindly request you to give me a detailed invoicing on the car rental that I had availed from you. I am surprised that in my first booking itself there were so many innumerable issues that I had faced:

1) I had booked an XUV 500 to be delivered/picked up from my house in Powai on 31st July at 7:30 am.

2) I made many calls to your customer care from 7:45am until 9:30am but there...

On 29th june 2016, i availed the car hiring service from zoom car against a refundable deposit of 5000/- under a order id no. Jps6v3mt8 and still not received my amount. I tried many time to contact zoom car but not got any satisfactory ans.Initially they are saying about there refund policy of 5-15 working day and they are saying there is technical glitch in banking channel.
I zoom car is hurry in collecting the amount than why not...

Hello Team,

I had booked a Honda Amaze from 2nd July, 2016 (2.30pm) to 3rd July, 2016 (6.30 pm) from Zoom car, Bangalore.
However, a vehicle damage fee of Rs.2000 has been deducted from deposit of Rs.5000.


Issue: The vehicle damage fee which was levied is totally wrong. I am not telling that the dent on the bonnet was present before the car was delivered to me.
My point is that there was...

Sir, i booked a ride on 27th june 2016 from zoom car and returned it in the required time. Now for the refund they started refund process on 28th june 2016 at 3:15:24. And i haven't received the refund yet and it's 19th july. I called them before and they told me that i will get my refund in 5-15 working days. So i waited for that also. Now today is 19th july and i haven't received any refund. I called them today also and they told me that...

Hi my name is channappagoud nadagoud
Booked gla-jps6v1jfa on 18/07/16 time is 7pm
I have all the way from dharwad to bangalore and booked the drive for mercedes.. But when i reached your place the mercedes was available but the button which is used to move the driver seat backwards was not working.. As the client told that the car met with an accident 6 months back and its not working.. We contacted your customer care many times...

Zoom car has given me a nightmarish driving experience.
I was supposed to get the car at 7:30 pm and was supposed to return the car at 11:00 pm the next day.
I was given the car at 10 pm and was made to wait all the while. I was told that the car i am allotted has not been returned by the previous customer. While eventually i was given another car which had been parked right there all along. So now i have to pay for two days...

I had booking of swift car on May 8th, 2016 from 2:00 hours to 17:00 hours for 225 kms. As, Maruti Swift was unavailable at the location, Honda City was allocated to me from another location. I was fine with it and pretty much happy about it that Zoom car at least cared about my journey.

But, after the journey started, I hardly crossed 35-40 kms and car broke down. There was minimal water blockage on road as it was raining...

Booking id: jps6v1|bh


Booking - on 11/07/16 i (saurabh) booked xuv 500 from zoomcar (hadapsar), car pick up was scheduled at 8:30 pm, it was handed over to us around 9:30 pm as the car scheduled didnt arrive in time, hence we were given another car without service.

Problem begins here-
After 200 km approx car breaks started being unresponsive, we were on our way to bhandardara which is quite isolated....

Booked a scorpio on 08/07/2016 vide booking id jps6v3faz for our journey from airport road, viman nagar (pune) to lavasa, a distance of approximately 70kms. after driving d vehicle for 55kms one of its rear tyre got flat. we replaced it with d spare tyre n started off again. however, d spare tire too got flat after 5 mins and we 7 people (4 guys, 3 girls) found ourselves isolated in a place where civilization couldn't be traced anywhere near....

I had done my booking with zoom car for 4th july, 2016 being the pickup location as chembur Eden garden at 6 AM. Got the message from zoom car at 5:30 am and at the same time spoke to to the customer for the pick up at the same location and they confirmed that the driver will hand over the car.
When we reach the location there is no one present called the customer care the phone was not reachable. After somehow talking to the customer...