Zoomcar Complaints & Reviews

As I am individual I don't have policies to take Zoomcars, But Zoomcars has policies, They charged late fee 165 Rs per hour and late charge 650 Rs per hour for my resent trip 13 hours delayed, this is my understanding I am clear but I paid 12865 Rs total penalty + 12 per Km +Booking amount 4445 Rs,
I think its not fair,

My last trip was pathetic because car was not in the driving condition, But I gave positive feedback because some times mistake can happen, but this time mistake is my side I booked car from 13Jan2017 morning 7:00AM to 15Jan2017 morning 7:00AM, I thought my dropping time is 7:00PM I totally forgot my dropping time, from zoomcar side no information to me (They may tried via calling but I was in my village there network was very weak they could informed by sending text message like they send over speeding messages but they didn't, still I got the message like this (Your booking ending soon. not done zooming yet?do extend your booking through zoomcar website or mobile App extention is subject toavailability...) common message like alway they send before ending your booking)...

Mistake from Zoom car side:

1. The Audio system was not working there where wait time 30 mins and key code was stacked was not working called costumer care several times not fixed, The site guy not even listening my word I will do it with that code, Zoomcar people think they only know everything.
2. Zoomcar stopped my mobility while I was in the driving for delay because of the delay, called costumer care theye said after paying late fee + late charge = 12865 Rs then only they can unlock the mobility, I paid the amount roaming here and there find network and paid full amount through mobile App. after the payment the took 45 mins delay to unlock the car to drive.(LATE FEE 165 Rs + LATE CHARGE 650 for 13 Hours + some charges If some booked the car also you lose per day amount not per hour penalty NOT AT ALL FAIR)

FOR MY MISTAKE I PAID BIG AMOUNT WILL THEY RETURN WHAT ZOOMCARS MISTAKE...

I NEED PROPER ANSWER IF I DONT GET I WILL FILE PETITION AGAINST ZOOM CAR.

I DON'T THINK ZOOMCAR WILL SURVIVE LONG IN INDIA...

-Vijay.

12/01/2016
Zoomcar.
I'm following with up with zoomcar over a month now.
Its been mail trails and phone calls but still the issue is not resolved.
I tried to book the amaze car on 1st dec 2016. The amount 1030/- was deducted from the bank and I didn't get confirmation of
the booking.
I called up immediately to the customer care and they said that the amount will be refunded.
Fake assurance by customer care was given that the amount will be transferred within 48 hours.
After a month, I was askied to link my citrus account and they said that the amount would be transferred there directly.
Now that when I have linked, they are saying that the amount had been reininated on 2nd dec 2016 and now asking me to check with the bank.
With repeative follow-ups I'm fed up with their approach and excuses.

The resolution to this issue is refunding me back my money of 1030 at the earliest.

Below is the mail trail----

Hi Swapnil Dhumal!

Apologies for the inconvenience caused. As per our records, your refund for the Booking Id JPS6VTTNK has been released on 01 Dec 2016 19:12:58.000. It should reflect in your citrus account shortly.

We request you to provide the relevant Booking ID in case you have not already. This will enable us to provide faster resolution to your query.

Regards,
Team Zoomcar

01/02/2017 10:30 [protected]@gmail.com
'I had done the booking on 1st December for Amaze(1030/-). However I didn\\'t get confirmation and the money was deducted from my bank account.\\nI had called so many times to zoomcar customer care and they said the amount will be transferred in 2 days but still it is not transferred yet.\\n\\nNow I\\'m feeling worried about booking the car through zoomcar with this kind of response and service.\\nRequest you to please look into this on priority and resolve the issue at the earliest.\\nRegards, \\nSwapnil Dhumal'

Dear Customer, to update any concerns on this issue, please reply back on the same email thread. For any further queries, use the Contact Us page on our website for faster responses. Do not write directly to [protected]@zoomcar.com as this is not actively monitored and may result in a delay in resolution

swapnil dhumal
Jan 4 (8 days ago)

to Zoomcar
Hi,

I'm not able to link to my citrus account.
I tried and it is not accepting.
Request you to please provide the solution.

Regards,
Swapnil Dhumal

Zoomcar Help via SugarCRM
Jan 5 (7 days ago)

to me
Hi Swapnil,

Greetings from Zoomcar!

Thank you for writing in.

We regret the inconvenience caused. Request you to drop an email to [protected]@citruspay.com so that the concern team will assist you on the same.

Further queries, feel free to contact us.

Regards,
Stephen Raj
Zoomcar Email-Support.

01/04/2017 01:22pm [protected]@gmail.com

Hi,

I'm not able to link to my citrus account.

I tried and it is not accepting.

Request you to please provide the solution.

Regards,

Swapnil Dhumal

On Mon, Jan 2, 2017 at 5:40 AM, Zoomcar Help via SugarCRM

wrote:

Hi Swapnil Dhumal!





Apologies for the inconvenience caused. As per our records, your refund

for the Booking Id JPS6VTTNK has been released on 01 Dec 2016 19:12:58.000.

It should reflect in your citrus account shortly.



We request you to provide the relevant Booking ID in case you have not

already. This will enable us to provide faster resolution to your query.





Regards,

Team Zoomcar



01/02/2017 10:30 [protected]@gmail.com

'I had done the booking on 1st December for Amaze(1030/-). However I

didn\\\\'t get confirmation and the money was deducted from my bank

account.\\\\nI had called so many times to zoomcar customer care and they

said the amount will be transferred in 2 days but still it is not

transferred yet.\\\\n\\\\nNow I\\\\'m feeling worried about booking the car

through zoomcar with this kind of response and service.\\\\nRequest you to

please look into this on priority and resolve the issue at the

earliest.\\\\nRegards, \\\\nSwapnil Dhumal'



[protected][protected]

Dear Customer, to update any concerns on this issue, please reply back on

the same email thread. For any further queries, use the Contact Us page on

our website for faster responses. Do not write directly to *[protected]@zoomcar.com

* as this is not actively monitored and may result in a

delay in resolution

01/02/2017 04:00pm [protected]@gmail.com

'I had done the booking on 1st December for Amaze(1030/-). However I didn\\'t get confirmation and the money was deducted from my bank account.\\nI had called so many times to zoomcar customer care and they said the amount will be transferred in 2 days but still it is not transferred yet.\\n\\nNow I\\'m feeling worried about booking the car through zoomcar with this kind of response and service.\\nRequest you to please look into this on priority and resolve the issue at the earliest.\\nRegards, \\nSwapnil Dhumal'

Dear Customer, to update any further concerns on this issue, please reply back on the same email thread. For any further queries, use the Contact Us page on our website for faster responses. Do not write directly to [protected]@zoomcar.com as this is not actively monitored and may result in a delay in resolution

Zoomcar Help via SugarCRM
Jan 5 (7 days ago)

to me
Hi Swapnil Dhumal!

Apologies for the inconvenience caused. As per our records, your refund for the Booking Id JPS6VTTNK has been released on 01 Dec 2016 19:12:58.000. It should reflect in your citrus account shortly.

We request you to provide the relevant Booking ID in case you have not already. This will enable us to provide faster resolution to your query.

Regards,
Team Zoomcar

01/05/2017 15:50 [protected]@gmail.com
'I have still not received refund amount for the amaze car booking on 1st dec. money was deducted from bank amount and didnt get confirmation about the booking. Request you again to refund my amount on priortiy. Its almost a month now I\\'m following up with calls and emails.'

Dear Customer, to update any concerns on this issue, please reply back on the same email thread. For any further queries, use the Contact Us page on our website for faster responses. Do not write directly to [protected]@zoomcar.com as this is not actively monitored and may result in a delay in resolution

swapnil dhumal
Jan 6 (6 days ago)

to Zoomcar
I have linked already to the citrix account.. Request you to please proceed with the refund immediatedly.

Regards,
Swapnil Dhumal

Zoomcar Help via SugarCRM
Jan 7 (5 days ago)

to me
Hi Swapnil,

Greetings from Zoomcar!

Thank you for writing in,

With reference to your mail, we are glad to assist you on your query. However, request you to click on the below given link verify your contact number and follow the steps for the refund withdrawal.

https://consumer.citruspay.com/CitrusConsumerPortal/

1) Login to your Zoomcar account.
2) In the other new window type www.citruspay.com
3) Click on consumer login.
4) Enter your registered citrus email ID and password.
5) Enter your email ID and mobile number for verification.
6) An OTP number will be sent to your registered contact number.
7) Enter the OTP number.
8) Click on My Cash.
9) Click on Withdraw Cash.

NOTE: Once the withdrawal is done refund will be credited to your account in 1-2 working days.

For more info request you to visit our website.

Regards,
Revathi
Team Zoomcar.

01/06/2017 02:26pm [protected]@gmail.com

I have linked already to the citrix account.. Request you to please proceed

with the refund immediatedly.

Regards,

Swapnil Dhumal

On Jan 5, 2017 9:35 PM, "Zoomcar Help via SugarCRM"

wrote:

Hi Swapnil Dhumal!





Apologies for the inconvenience caused. As per our records, your refund

for the Booking Id JPS6VTTNK has been released on 01 Dec 2016 19:12:58.000.

It should reflect in your citrus account shortly.



We request you to provide the relevant Booking ID in case you have not

already. This will enable us to provide faster resolution to your query.





Regards,

Team Zoomcar



01/05/2017 15:50 [protected]@gmail.com

'I have still not received refund amount for the amaze car booking on 1st

dec. money was deducted from bank amount and didnt get confirmation about

the booking. Request you again to refund my amount on priortiy. Its almost

a month now I\\\\'m following up with calls and emails.'



[protected][protected]

Dear Customer, to update any concerns on this issue, please reply back on

the same email thread. For any further queries, use the Contact Us page on

our website for faster responses. Do not write directly to *[protected]@zoomcar.com

* as this is not actively monitored and may result in a

delay in resolution

01/05/2017 09:20pm [protected]@gmail.com

'I have still not received refund amount for the amaze car booking on 1st dec. money was deducted from bank amount and didnt get confirmation about the booking. Request you again to refund my amount on priortiy. Its almost a month now I\\'m following up with calls and emails.'

Dear Customer, to update any further concerns on this issue, please reply back on the same email thread. For any further queries, use the Contact Us page on our website for faster responses. Do not write directly to [protected]@zoomcar.com as this is not actively monitored and may result in a delay in resolution

swapnil dhumal
AttachmentsJan 9 (3 days ago)

to Zoomcar
Still the amount is not refunded and the balance is 0.
Request you to please do the needful Asap.
attached screenshot herewith.

Regards,
Swapnil Dhumal

Attachments area

Zoomcar Help via SugarCRM
Jan 9 (3 days ago)

to me
Hi Swapnil,

Greetings from Zoomcar!

With reference to your mail, request you to verify your contact number for the mentioned link in the below mail and make the withdrawal.

NOTE: Request to make the withdrawal from the website login.

Regards,
Revathi
Team Zoomcar.

01/09/2017 12:32pm [protected]@gmail.com

Still the amount is not refunded and the balance is 0.

Request you to please do the needful Asap.

attached screenshot herewith.

Regards,

Swapnil Dhumal

On Jan 7, 2017 12:35 PM, "Zoomcar Help via SugarCRM"

Dear Customer, to update any further concerns on this issue, please reply

back on the same email thread. For any further queries, use the Contact Us

page on our website for faster responses. Do not write directly to *[protected]@zoomcar.com

* as this is not actively monitored and may result in a

delay in resolution

01/07/2017 12:29pm revathi.[protected]@zoomcar.com

Replied to customer: [protected]@gmail.com, Subject: Re: [CASE:342290] (Query Related to Wallet and Refunds - Citrus Cash)

swapnil dhumal
Jan 9 (3 days ago)

to Zoomcar
I have already done that.
Can you please check it from your end.

Zoomcar Help via SugarCRM
Jan 9 (3 days ago)

to me
Hi Swapnil,

Greetings from Zoomcar!

With reference to your mail. there was some technical issue with the citrus portal. Request you to kindly make the withdrawal now.

Regards,
Revathi
Team Zoomcar.

01/09/2017 06:26pm [protected]@gmail.com

I have already done that.

Can you please check it from your end.

Swapnil

On Jan 9, 2017 2:25 PM, "Zoomcar Help via SugarCRM"

page on our website for faster responses. Do not write directly to *

[protected]@zoomcar.com



* as this is not actively monitored and may result in a



delay in resolution











01/09/2017 02:17pm revathi.[protected]@zoomcar.com

swapnil dhumal
AttachmentsJan 10 (2 days ago)

to Zoomcar
What is going on I'm not understanding.
It is still not reflected.
Please escalate this to higher level as it is more than enough of what I have had to get the amount back.

Attachments area

Zoomcar Help via SugarCRM
2:00 AM (23 hours ago)

to me
Hi Swapnil,

Greetings from Zoomcar!

Thank you for writing in.

With reference to your mail, we do understand your concern. However, we tried reaching you multiple times on your registered contact number since there is no response. We would like to inform you that as per our records we see that the refund has processed from our end to your bank account on12/02/15 12:46 AM. Request you to kindly check with your bank with the same from the initiated date.

Feel free for further assistance.

Regards,
Syed
Team Zoomcar.

10/01/2017 18.26 [protected]@gmail.com

What is going on I'm not understanding.

It is still not reflected.

Please escalate this to higher level as it is more than enough of what I

have had to get the amount back.

On Jan 10, 2017 9:45 AM, "Zoomcar Help via SugarCRM"

page on our website for faster responses. Do not write directly to *

[protected]@zoomcar.com



* as this is not actively monitored and may result in a



delay in resolution











10/01/2017 10.03 revathi.[protected]@zoomcar.com

Replied to customer: [protected]@gmail.com, Subject: Re: [CASE:342290] (Query Related to Wallet and Refunds - Citrus Cash)

Hi Swapnil,

Greetings from Zoomcar!

With reference to your mail. there was some technical issue with the citrus portal. Request you to kindly make the withdrawal now.

Regards,

Revathi

Team Zoomcar.

09/01/2017 18.56 [protected]@gmail.com

09/01/2017 14.47 revathi.[protected]@zoomcar.com

Replied to customer: [protected]@gmail.com, Subject: Re: [CASE:342290] (Query Related to Wallet and Refunds - Citrus Cash)

Hi Swapnil,

Greetings from Zoomcar!

With reference to your mail, request you to verify your contact number for the mentioned link in the below mail and make the withdrawal.

NOTE: Request to make the withdrawal from the website login.

Regards,

Revathi

Team Zoomcar.

09/01/2017 13.02 [protected]@gmail.com

07/01/2017 12.59 revathi.[protected]@zoomcar.com

Replied to customer: [protected]@gmail.com, Subject: Re: [CASE:342290] (Query Related to Wallet and Refunds - Citrus Cash)

Hi Swapnil,

Greetings from Zoomcar!

Thank you for writing in,

With reference to your mail, we are glad to assist you on your query. However, request you to click on the below given link verify your contact number and follow the steps for the refund withdrawal.

https://consumer.citruspay.com/CitrusConsumerPortal/

1) Login to your Zoomcar account.

2) In the other new window type www.citruspay.com

3) Click on consumer login.

4) Enter your registered citrus email ID and password.

5) Enter your email ID and mobile number for verification.

6) An OTP number will be sent to your registered contact number.

7) Enter the OTP number.

8) Click on My Cash.

9) Click on Withdraw Cash.

NOTE: Once the withdrawal is done refund will be credited to your account in 1-2 working days.

For more info request you to visit our website.

Regards,

Revathi

Team Zoomcar.

06/01/2017 14.56 [protected]@gmail.com

05/01/2017 21.50 [protected]@gmail.com

'I have still not received refund amount for the amaze car booking on 1st dec. money was deducted from bank amount and didnt get confirmation about the booking. Request you again to refund my amount on priortiy. Its almost a month now I\\'m following up with calls and emails.'

Dear Sir,

This is to inform as i was driving down from Ooty towards Khalatty hair bends
on 23 hair bend, I was driving down, Zoom car ecosport banged like a CARROM board Crash, i Just missed with Kids.

My question why do you give cars to such person, When he doesn't know to drive properly, as the car was stuck in a beam and radiator water was leaking, then to this person trying to drive,

Note. This person have experience driving hill stations, he was over speed when driving up/

Booking id : JPS6VXRIH
I had overspeed the car due to an emergency situation as i had dropped the patient to hospital.
I am not going pay overspeed charge for this.
I[censored] need proof i will submit.
Why zoom car making fool to people by charging a higher amount of 2500 rs.
They installed sensors every where in cars then why cant they speed lock the cars.
This game is wantedly planned to loot their customers.
If they respect customers life they qould have surely install speedlock.
However who cares...no body will see speed in case of emergency.
I[censored] have guts i am Lawyer by professional
Underrule 206(2) u will file case against me n i must handover my license and surely i know how to fight case against u cheaters.
When the pateint was in my car it was a ambulance at that time not zoom car.
I have saved life by overspeed.
I too better know not to drive overspeed but it was a matter of one's human life.
Lets Hope u people will proceed forward or have a excuse to me.

Hi this yasch narmani, I booked Zoom car (Ford Figo) with booking ID-JPS6VFMFQ, they confirmed my booking 8 days prior to my journey which was good and when I reach Gaduda mall to pick my car they handed me a car whose side mirror was broken (mirror on driver seat) i asked the guy to change the car he said they dont have other, If i want this i Better I should cancel my booking, So appearently they asking me either you accept this damage for gor 1350Km as it was for Goa or I should cancel my trip which i planned a month ago. So as result with no other option I took the car, secondly they didnt infor me about TP(Transport Permit )which required in goa when you enter the state they only told us about Entry fee hence we paid the entry fee while entring in Goa, and we entered, while exiting Goa RTO stopped us and asked for TP, then i called Zoom car, the guy said there is no such TP is required and he started arguing with the traffic police and in result, traffic police ask us to pay the fine for Transport permit, after a long dicussion we paid 5000 to them and came back, there is a very minor scrath on the car, and punture for whic they charged us 3000 INR. which is totally unjustified, we do have our car and we know what they charge just a loot nothing else. My total trip cost me 15000 for rent +2800 for extra Km + 5000 paid to traffic because Zoom car dont explain you or direct you properly before handing over +3000 for minor damage.
I must no they just started fooling customers on the name of service.
There are other service provider in the market like "Miles " they never charge for such thing and they brief you all details before handing vehicle to.

I booked a zoom car on 01/01/2017, Booking ID : JPS6VBZF0.
I was charged Rs.[protected] towards security deposit & 2880 towards car rental). While booking I paid the amount totally as a single payment.

However, after the ride was completed, I was informed that refund will be processed within 7-10 days. It has been 8 days since the ride and I still haven't received the security deposit.

With Internet banking & Online transactions happening swiftly these days, I wonder why is the refund amount released after a long period. What is the reason to hold the payment for so long ? Who enjoys the interest benefits ?
I should say, the ride was a hassle free, while the refund ain't.

I booked a car on zoomcar.com for 3rd Jan 2107 for a day. The pickup was in Delhi airport.I returned the car next day same place and thought everything was fine till I got this hefty bill of 10000 which included a fraudulent charge of 2500 for overspeeding.

Fraudulent charge of 2500 posted in my final bill as overspeeding fees while its clearly not mentioned anywhere during booking. On contacting the company they say its embedded in there policy documents.

Clearly this is a hidden fee fraudulently imposed on consumers.

Thanks,
Abhi

The latest case registeration number with zoomcar customer care is 325782. I had rented a Ford ecosport for a weekend trip to mysore. I noticed a bit of wheel misalignment while steering opon taking delivery from Eements mall branch Thanisandra. I informed about my finding to the Zoomcar incharge or assistant. He took a test drive and told me its all fine and that the car was just checked. Upon reaching our destination I got wheel puncture in the back left tyre which I fixed. After driving for a while the front right tyre got worn out in the middle of the highway causing a bit of panic. Replaced that with the sparetyre. I called zoomcar for roadside assistance, the team from ford advised me to take a cab as the front left tyre was also completely worn out due to misalignment. The zoomcar customer care executive also advised taking a cab whose fee will be refunded. I have submitted my bill for Rs3800/-, a few months back and still not have received any refund. Kindly do the needful.

I had made booking (jps6vfoel) on zoomcar, the car was given to me at 7am and dropped back in half an hour i. e 7:30am due to trip got cancelled i had to return the vehicle.
The vehicle was returned and the fleet executive other than the one who had given me the vehicle at 7am had checked the vehicle properly and updated the details in the app with no remarks and the app showed that the security deposit of rs.5000/- will be refunded. after some time i got a email that all charges are covered by security deposit. when i called up the fleet executive to whom i had dropped the vehicle as to what charges were levied and then he says there are no charges, so i told him about the email i have received then he told me wait and on the other line he spoke to the fleet executive who had given the vehicle to me at 7am and then he informed me that he has written an email to the company that the customer has lost the documents, so he advised me to lodge a complaint againt the fleet executive and also helped me with the customer support number.
After speaking to the customer support number they are teeling me that the fleet executive has informed us that the documents are lost by the customer and whereas i had handed over the documents to the fleet executive available at 7:30am and also updated in the app regarding the same.
Just because the fleet executive wants to escape from his liability he has blamed the customer, and surprisingly the customer support are supporting the employee for his wrong doings inspite of all the evidence available on record with the company. how can a customer be blamed after the car is been dropped with due procedure of checking.
Due to such employees, the customer relationship is spoilt and brand image.
I am sure with this review the customers should be aware that zoomcar is cheating the customer and all the incorrect charges are being levied.
I do not recommend to use zoomcar.

I was given a car with no fc so practically the car has no liability in case of any issue. The rto in goa was not ready to allow me into goa for my friends marriage. I was stranded in the rto office for more than 3 hours in late night taking to all the dummy who do not understand the car is not legally allowed on road. Then i was promised of all the refunds and taxi charges but nothing worked. They are cheaters and the worst service providers. I am really looking to file a case against them. Jps6v4e0j

My booking id is: jps6vfqfn, i had booked ecosport for 7 days for vacation. Only problem was with tyre which was not noticeable at when i took vehicle.

Vehicle was breakdown for more than 48 hours and informed to zoom car's customer care they did not help on the way & told that they do not have service in that area. After coming back to bangalore i have handed over vehicle to zoom car & requested to waive-off 2 days charges but zoom car is ont responding, whenever i call them they say, they'll arrange a call back... But i have not received any call & resolution to issue. Service is not good, only concept is awesome.

Zoom Car registered vehicle Number (KA51D-5722) hit me on road and runaway around 1:45 PM on 2nd January near K R Puram Railway Station, Bangalore . A lady was driving and accompanied by a male member next to her. Car came from back and run over on my right leg badly and they didnt bother to check me.When asked to stop she run away, I tried to catch them but they were driving very fast towards Marathalli.

I had taken a Scorpio on rent which was in pathetic condition.
Few sharp strings were coming out from the seats which tore my friend's pant. The door pads were completely damaged which were making crazy sounds during the drive. The alignment of driving door was improper which was letting outside air into the car and allowing outside sound as well - due to which AC was not effective. Odo meter lights were not working. The Engine power was not good. The car had sharp edges which is extremely dangerous. This was a perfect accident recovery car with inadequate safety norms.
All the above were agreed by the pick-up representative when the car was given back also and recorded in the drop off slip as well.
Also a fake over speeding charge was levied - The car and the traffic was in such a condition that i could hardly reach 80km/hr whereas i got a fine for over speeding crossing 130km/hr. I immediately called Zoom car for the charge but the response from the customer care guys was horrible.
The customer care guys who called me are so dumb they are not understanding my concerns - i was fed up explaining them all the while on calls.

I have booked the car for rent in zoomcar.com with Booking id- JPS6V2GD5 and paid an amount of Rs.10124 through online. When I cancelled the booking, they promised to refund 9900 by deducting some charges. I didn't get the refund yet and I am unable to contact customer care. No reply from their side after contacting through mails.

The booking is done for Amaze vehicle from[protected] to[protected].
Pick up Location - Madhapur, Hyderabad

I have cancelled the booking on 7th Dec 2016. Still refund is not credited to my account.

Just to give you a summary of things below:

Booked an XUV but got a Scorpio that too two hours late and in absolutely untidy condition as it was handed over to me directly from another customer. On top of it charge/fee has not been adjusted till date.

Scorpio breaks down and I intimate immediately to ZoomCar, once they hand over to Road Side Assistance their job is over, they don't care if their customer is taken care of or what's happening at their end.

Fuel Refund not in place, I paid the Taxi services fee but so far nothing about refunding that money, but now they have raised a demand of Rs. 10, 000/- as damage charges. They claim that I drove the vehicle in half clutch. I asked for information like how many people drove the vehicle before I drove and after the clutch has been replaced and no response to that so far. Vehicle broke down when you took it so you pay the charges is all that I got. I asked for details and the customer care told me that I'll be contacted by their legal department for asking all these details. And still they don't talk about the charges that I incurred.

Whole story @ http://concerns-for-ram.blogspot.in/2016/12/issues-with-zoomcars.html

My first and only Zoom Car experience is pathetic. My booking id was JPS6VFL1D Firstly they charge 300 for pickup and drop. Then they don't inform till an hour that the driver to drop the vehicle in my location is not available. Only when I call them they tell me that since the driver is not available, either I have to go and pick the vehicle or cancel the trip for which I will be charged cancellation charge. I took the vehicle 2 hours late.
Now to the second issue. I gave the vehicle back with a delay of 4 fours. Now when I went to give the vehicle, they have to confirm delivery or something by getting an OTP. Since the OTP was delayed, they made me wait from 3:30AM to 4:40AM and finally in their billing, they counted that 1 hour also as delay.
Btw, their delay charges are ridiculously high.
Now coming to the best part - they charge late penalty and hourly rate of car for the delayed rate. Late penalty is for giving it late and hourly rate of car is charged based on the car we book. I booked Mahindra Scorpio whose hourly rate is 160. Based on this, the total extra for the hourly rate part should be 160*4 = 640. But they booked me for 1780.
When I raised this complaint, their brilliant executive says the rate is per hour is 356 and I was charged for 5 hours. Basically he just divided 1780/5 and gave me the value. upon asking what is the hourly rate, he said he is clueless and he is just following the system.
Also apparently even if you are late by 5 min, they will round it up to 1 hour and charge you the 1 hour rate. #zoomcar, you can check the phone conversation and he literally said that. If that is your policy, please do mention it in bold. I have called customer care center some 5-6 times and every time they say they are checking the issue. How long will it take to check?
This is fraud of the highest order and I sincerely suggest all my friends not to use ZoomCar unless you have lots of cash to burn.

I had booked Amaze ( KA031B8187) online from zoomcar website on 15Dec, 2016 for 16Dec, 2016. I had paid Rs 5000 as security deposit and spent Rs 1300 on fuel. Still while returning back the vehicle, I got call from the firm that I have not paid 5000Rs as security deposit, when I said them that I will show them my account transaction details then they agreed to it. They had given the vehicle with just 10% fuel (without any prior information) because of which we had to suffer a lot in search of liquid cash and card payment petrol pump. We even talked to the doorstep delivery driver and his reference guy regarding time extension or money redemption since we had to waste almost 2 hours in search on card payment petrol pump and liquid cash. After all this at last at 8.30 pm they agreed to extend the time without any extra payment. But now they have charged Rs 115 and 300 as late fee and late charge respectively. Even they have charged damage fees as Rs 4000, but we had returned the vehicle in the same condition as they had given us. This is not the first time that students of IIT- Madras are facing problem with zoom service. These people do not even pay attention towards their customer phone calls, how can someone expect for other grievance hearings? I even went to zoomcar office located in IT Express way, Chennai to ask for bill for my booking and other charges but they negotiated. Again I got the same respond that talk to customer care. I made a call to customer care of zoomcar but again they were not responsive as always. I told the man in the office to give me hand written proof atleast so that I can have some legal document of my booking. He said he is responsible only to dispatch the car and not for any other stuffs. he even talked to his higher authority and he said that they dont provied any bill.

http://www.mouthshut.com/product-reviews/Zoomcar-in-reviews[protected]
https://www.tripadvisor.in/ShowTopic-g297628-i2499-k7917377-o30-Would_like_to_kn...⇄
This is what zoomcar reviews show online. I am not the only one who is facing problem with this firm. Kindly go through all the reviews. I have voice record of the meeting at zoomcar. If needed I can send you online. Kindly help to avoid cheating by zoomcar personnel on innocent students and also help us to get invoice/bill for the transaction.

No ac, No speaker, No USB ports are working. No hand break, door lock are working. The breaks were failed due to less oil. they are claiming saying we had a used sudden breaks that is why oil leakage occurred. The less oil symbol was blinking since so long but they are considering that one. We were about to die at the slope due to breaks failure. They played with 8 human lives. not even a basic check done before giving. The car assigned to us and which they gave is different. Customer care dint answer my calls. we drove for 80 KM in 20 speed by switching on the blinkers. We literally kept praying god to reach us home safe. Our friend missed a flight to reach Hyd (he was supposed to catch the connecting flight from Hyde to Delhi then to US) other friend missed a bus to Hyd. We did not have sleep at least for 10min in the car. we reached Bangalore by 2AM where supposed to reach at 9.30PM. The guy refused to take the key without 10K as the bumper scratch is there due to breaks failure upon, he complained that we were drunk and abused him. They are playing saying they will callback from 10.40AM shortly which did not happen till now (4PM). They are not even ready to give my security deposit back. I want car servicing report to analyse on it.

We had booked Amaze( KA03AB8187) for 16Dec, 2016 ( booking id: JPS6V4A7F) . The car condition was not good and they gave us without fuel. We had to waste lot much of time in search of card payment petrol pumps or ATM with cash. We had tried calling customer care and other zoom personnel but they either do not pick up the call or give some alternative number to talk to. They have not yet refunded the security deposit amount and fuel fare. Earlier they even said you have not deposited 5000rs as security deposit, when I had shown my account details then they agreed to it. The service is really horrible better go for ola outstation rather than zoomcar.

I have booked for car rental from zoom car at chennai from 10th dec 2016 to 12th dec 2016 for a trip to pondicherry.

1st issue: i booked honda city but they denied to give me the reason was they told at last minute that 'tyre is not in good condition so you take amaze' i agreed and took that.

2nd issue: then later when i went to pondichery, there i was hold by rto for permit issues it was not my mistake but that mistake is from zoom car no proper documents then i was held at the office for 5 hrs. They (Zoom cars) told me you can extend the delivery time.

3rd issue: then the next day that's dec 12th 2016 there was a 'cyclone' which hit chennai by dec12 2:30 - 4:30 pm which made a heavy destruction at chennai and also the coastal roads. But as my booking ends by dec12th 7:00 pm, am caught hold at pondichery when i cal to zoom car customer care and requested for extending my booking they are telling me

'sorry sir we cannot extend your booking if you deny to drop at 7pm you may need to pay late charges'

How hell they can say, am i super hero to hold their car in head and travel crossing all stroms and thunders.

This was a irresponsible reply from them. Finally i paid late payment fee.