Zoomcar Complaints & Reviews

I booked a car for 570kms, the fuel tank was not enough filled. I paid for all of it on my own. No reimbursement done for the same. The dealer was rude while returning the car. He added damage for thr car which costed me rs2000 more inspite of no damage from our end. Secondly the security amount has also not been refunded. The customer care staff is callous and is not ready to help in anyway. I have all the pictures and videos for the same but they stand no value because out of rs2700 refund amount i have only received rs664. I hope the company gets a nice heads up on this and they dare not repeat the same with their customers.

I made a booking (jps6tqyjb) from 15-4-17 4:am to 15-4-17 8:am
My driving license (dl) was rejected so, i didn't went for pickup of vehicle
Because of zoom car message (dl was rejected booking will be canceled)
At 5: 24 my dl got approved accidentally how, i saw this around 6 am, contacted zoomcar they say dl was approved pick the car
My booking was 4 am to 8 am they saying this words around 6 am
This is clear example of fraud business of zoom car for looting customer money
I was attaching screen shots of when my dl was approved

Zoom car company grabs the money from customers. They just need one particular reason for heavy charges.
I just have got a scratch to my zoom car and they charged me Rs 8967.
Showing 8000 Rs for damage, 500 Rs for late charge, 100 Rs for Late fee and 367 for excess kms. They charged in almost all aspects.

I'm gonna file a case against Zoom Car. This is not the way to wrap the customers. If this is continued then company will surely face a huge loss one day for trolling customers.

Hi,

I rented a swift from Zoomcar in Bangalore at Forum value mall, Whitefield on 23 March 2017 7:30 AM to 24 March 6:30 PM. Plan of 15 kms per hour totaling 350 free kms.

Paid total[protected] citrus wallet + 500 zoom credits) after applying 650 promocode.

Now on the 24th, I decide to extend my booking for a few hours because I'm travelling more than my free kms quota.

I extended my booking for an additional 6.5 hours. A charge of Rs 984 for this reschedule which comes with 15 free kms/hr which is now totaling my free km quota to 420 kms.

Booking ends on 25 March 2017 1 AM.
Reschedule charge Rs 984 paid through citrus wallet.

Now, I returned to Bangalore on 24th 7:30 PM. I have to be in office at 8:30 pm. Waited for the zoom representative for an hour. He finally came.

Now starts the pain.

Total kms driven by me is 506.
Free kms 420.

Excess of 86 km * 12 rs/km = Rs 982.

But Zoom now says that I owe them Rs1764.

Are you kidding me?

Emailed them and after a week I get an email saying you extended for 1 hr only.

So Zoom you charged me Rs 984 for 1 hr of extension? What is this an Audi A6?

Could not reply back because their email system is such that, once you get a reply you cannot continue it.

The email clearly says do not reply to [protected]@ zoomcar.com it is not monitored. But their reply comes from that same [protected]@ zoomcar.com

Should start fresh emails and we only get one reply after weeks. That's it, if I reply back there is no reply at all.

The worst kind of support you guys have.

Also I submitted Rs 1500 Diesel bill which you have to refund me. But no, you guys say I owe you Rs 1764. This is ridiculous to the core.

Please have a supervisor (if you have one) in your customer support about my booking. I have clearly mentioned the charges that are deducted from my wallet. Check it and reply back. Its been 3 weeks now and I've rented over 10 times with no issues with you guys.

I did not like this ground staff who was at the mall during the delivery. He was doing all manila calculations on a paper and his phone and might be the main rain reason for all the goo[censored]p.

Usually, when I returned the cars earlier, end booking took no more than 2 mins.

But this time, this guy was doing some calculations manually, was clueless about my reschedule, the free kms that come in it. Made me wait 15 mins to complete the booking.

Please investigate, resolve the issue and take necessary action against the ones who are responsible for this.

I had such a positive vibe about zoomcar and the way things work, but after this problem I can see where u guys stand when it comes to support. Never thought that I had to submit it here to get your attention. It has left a scar and it's difficult to heal.

Refund me the fuel bill amount deducting the correct excess km charge of Rs 982.

I have all the email proofs of booking, reschedule and the amount you deducted for reschedule from my citrus wallet.

Please resolve at the earliest. I had plans of renting this easter but u totally spoiled it for me.

If this isn't resolved correctly I'll take the legal way to make this right.

It's our hard earned money guys. Please please improve your after support, customer support.

Regards,
Zhovin

I prudhvi with mail id [protected]@ipeindia.org has made an booking with zoomcar website on 5-04-16 transactiion was cancelled and amount was debitted from my bank account and i am receiving a message from zoom car that please share your bank details to the link mailed to you but i did not get any link this is been happening from past 3 times please refund my money soon of rs 740

This Saturday night we tried booking zoom car but it was not happening. We we were trying to book it was asking for payment and we have done that twice, but after doing online payment it was not getting booked. So we tried second time still the same issue. We thought since car is not booked so transaction is cancelled, but in morning when I checked transaction alert on my mail it was showing 860 + 860 deducted from by bank account, even we were not able to book the car.

I feel angry and disgusted at the level of cheating a customer’s money is happening at Zoomcar.

During a pick-up on 8th March, I was given a car with 30% fuel in it; which made refuel it for Rs 1500 to drive 221 KMs. Just before drop-off, I was offered driving credits for filling up the tank full; which I promptly did for Rs 3650.

As per policy, Zoomcar refunds the bill amount submitted for refueling. While I handed over the payment receipts from the two instances of refueling to their fleet personnel – and also later received one of the fuel refund of Rs 3650 and the driving credits – I was told that there is no proof for the other refuel of Rs 1500!

I struggled hard over several emails to make their customer service understand that I really did refuel the car immediately after pick-up as it’s impossible to drive a car like the Mahindra XUV for 221 KMs with just 30% fuel in it. While calculating, they fail to look at the fact that the refueling of Rs 3650 was done only the next day just before drop-off. Even the reference of my credit card statement did not seem to make any sense to them in correcting their ill-assumed miscalculation.

To add more shame to the already disgusting experience, while I’ve received call backs from Zoomcar prompting me to go-ahead and complete bookings that I had searched and left open; none of my request for a call back on this long-pending refund issue was successful; until I really made an escalation call. I was tired of writing emails over emails for close to a month, only for their representatives to beat around the bush.

Instead of refunding my right amount, Zoomcar runs their car for free on my money.

Hi!!

Have been a regular customer of zoom car since the past yr and half and now whn i need to book suddenly i get a msg saying you are blacklisted. On mailing the customer support all i get is that i had used multiple accounts to enter. They old account when i looked into it was 2yrs old and was not used ever since. The other account is pretty much active and has the latest bookings. The support team is not responding to mails. Need to book urgently. It's not a good practice to do something like this to loyal customers. If this goes on you'll be left with none. Pls delete the old account and revive my new one. Thanks! Ph feel free to contact as your customer number is not of much use.

Booked a zoom car with id jps6tllom on 5/4/17 for pickup on 6/4/17 5am and 10pm as the drop time. We went out on the drive but had to get back without reaching our destination as we got a call from the customer care at 12 noon saying our booking got over at 10am. Harassed as we were we returned the facility by 3:30pm and ended the trip. We had paid 600 in advance for booking charges and the outstanding bill showed 1000 and we offered to pay it. But the dealer refused to accept it and asked us to leave so we left. Later on after we left we found out the outstanding amount has been changed to 5000 and then later in the evening the outstanding amount changed to 9100. Received a mail saying that my licence would be blacklisted. I didn't know zoomcar is banking on taking advantage on people's trust and i have been harassed by zoomcar. I have luckily managed to keep a screenshot of our outstanding amount at the end of our trip which clearly indicates 1000. And also a screenshot of the outstanding amount in the evening. Please look into this matter. This is robbery.

On 31/1/2017, I booked a car using JPS6VNBW0 through company’s mobile application and made initial payment of Rs. 2565/- as initial rental charges and 1500/- as security deposit for the booked car with registration number MH14FC251. I was handed over the car at Kothrud (near Karveputala) on 1/2/2017 at 5:22AM. According to my booking history I had booked the car for one entire day (1.2.2017- 2.2.2017). After having traveled for approximately 5-6 km, the car broke down in middle of the road near CCD next German Bakery of SB road. After coordinating with Zoomcar executives, the car was handed over back to the company at 8:30 on 1/2/2017. In accordance to agreement duly verified and acknowledged by me I was liable to be provided a new fit for road car for my further journey, which I did not receive, instead after period of 45 days, I have received a mail from the company stating that the car was used in excess of the paid rental but the mail also says that the car was returned on the same of the pick.
I was entitled to get car fit for the road, which the car was not. The incident of car breaking down in middle of the main road was a huge safetythreat. We could have meet with a major accident and my life was put at risk. Effectively I lost lot of time cause of the breakdown of the car and couldn’t reach my destination in designated time period all because I was not given a replacement for the broken car. If the mail I received is stating that I exceeded the usage and the same time states that I returned the car on same day (1/2/2107), how am I liable for the payment? The car was not thoroughly checked by the company person, all he checked was accelerator paddle, blinker system and the horn system, the engine and other parts were not supervised. Instead of giving me compensation for my inconvenience, the company has audacity of accusing me of fraud for not paying outstating amount. Also there is no correspondence between the mail I received and the history on my account on zoomcar website, the account states I damaged the vehicle (which I am not responsible for) whereas mail says I over used the vehicle. If we go through the account details, I would like to ask company why they have contacted me so late about the damage. Also would like to ask the company to show me details for the same vehicle whether it was handed over to any other customer post my returning. Hypothetically, if we assume I made the damage why wasn’t I informed the same day, why the company person did not check the vehicle when I handed back the vehicle? It is also possible that the person whom I returned the vehicle is responsible for the damage but since he is worker of the company, the company is covering up for him by putting false allegations on me. I would also like to ask company whether the person who supervised our vehicle is eligible mechanic or just a random pick and drop guy. It is also possible that the damage was done by the previous customer and was not noticed until we returned the vehicle.
I would like to bring the attention of the executives to the agreement which states only if the car is over used im liable to make extra payment but in this case no such thing happened. Now, that im accused of fraud, I would like to report zoomcar to consumer court for not not giving a safe vehicle and putting my life in jeopardy. I hereby give zomcar executives two days to pay me compensation of the inconvenience caused and for accusing me of fraud, if failed to do so I’ll be filling complaint in consumer court with all the documents and the copy of mail sent to me and copy of my zoomcar account along copy of my call details made to executives after the break down of the car.

I have made transaction with zoomcar location of south electronic city for 4-4-2017 of swift car and atlast stage the transaction become canceled after debited the amount. the transaction made on[protected] I hate the zoom car I definatly make the case on this or refund my money to my account.
Send the details of booking or else refund the amount
Transaction ID:[protected]

Hi.. Please note the booking id : JPS6TJEGC.. I booked a scorpio well in advance. my journey date is 10-Apr 2017... Now a zoomcar representative called and said the car cannot be provided..

I have planned for everything and they are now saying the car is not available. They are offering to take a 5 seater. Very well said. I need a 7 seater and they are offering a 5 seater.

They said either to take the 5 seater or cancel the booking. Or if i cannot accomodate in the 5 seater then book another.

It seems they are least bothered about their customer.
Horrible company and horrible experience. I will never ever opt for zoomcar in future.

How can they say like this. Its pretty rude. I have planned for everything.

I need the car any how. Please look into it.

So I'm a student who went to Mumbai to visit a friend, and we booked a zoom car. The company gave us a car with some battery and electrical problems due to which it wouldn't start. We called the company the mechanic came the next day, and when we told him to take the car with himself, he said no. The company charged us for that day and the day after. Now they sent a legal notice asking for 93, 000 rs.

Booking ID-JPS6TI26D
ZoomCar Complaint no.- 394684
Booked by- Avisek Sarkar
Email- [protected]@gmail.com
Ph- [protected]

Context-
On 25/3/17, I picked up pre-booked car from Bangalore Airport depot. The car had a faint noise coming from the rear from the beginning.
By 26/3/17, the noise became very load and violent, and the car also became very difficult to drive. After wasting a lot of time trying to coordinate with Zoomcar executives, trying to find a repair shop, I finally decided to drop the vehicle at the nearest Zoomcar depot at Kormangala, near Sony signal.
After reaching I was shocked to see the the wheel was badly broken. I was informed that the wheel could have come out if I hadn't been careful and drove above 50 km/hr.
My Concerns-
Major:
1. I am entitled to get a car in fit-for-road condition. This car was not fit for road.
2. This incident was a huge safety hazard. There were 4 other friends with me riding the car. Had the wheel came out, we could have met a major accident and lost our lives

Minor:
1. Effectively lost 5 hours of my paid rental hours, refund for that needs to be made.
2. Also had to incur additional expenses (Cab + Bus charges) to reach my destination, all because of Zoomcar's inability to provide me a fit for road car.

Expecting full refund and appropriate compensation for this issue. You cannot play with someone's safety and life.

Today i had booked a zoom car and selected my nearest [protected]@1.51pm for 2.00 pm pickup. After booking confirmation the pickup location was 20km+ from my location. I tried to modify it but the app was not giving me access to modify it. I called customer care number of times and they have a big list of questions and button to select before reaching to customer care. Too much time taking. When i was able to reach them they are just making excuse for not changing location and do any modification in my booking and giving me excuse my system is not allowed to do that. Then for what they are sitting their i don't know and they are not allowing me to cancel my booking also my full money went in air. Very ridicules service and very uncooperative service staff.

I am a regular customer of Zoom Car but from a couple of months, i am trying to book a zoom car but the application is showing that you are blacklisted by the zoom car without any reason and intimation.

After that i have emailed almost 3-4 times to the zoom car support but there is no response from there side. I have also called so many times to the customer care number but not able to connect with the representative.
br...

I just want to bring in to notice how zoom car is cheating people and bribing money from peoples.

I booked a ford figo on 4th march 2017.

The condition of car is worst ..car already driven already 1 lakh kms..anoying sound is coming ...I also have video which shows annoying sounds.

I drive only 60 kms. At the time of returning the supervisor start saying for underbody damage that silencer got broken...

How it's possible by driving on smooth roads silencer will broke...it means their cars are is not in good condition will broke anytime and they will charge you then.

They have made this a another side business of earning.

And I want other guys agli baar jhuk ke gaadi ke neeche underbody jaroor check kr Lena no one knows they play same with you.

They charged me 10000 .can you imagine after 1lakh kms nothing left in car even from that they earning badly.

From past few days I'm just taking to their customer care people, playing on emails, taking social media help.

They are behaving unprofessionally by not bothering abt our concerns.

They are making people life hell.

I booked a car on zoomcar.com for 25-26th March 2017 for 2 days. The pickup was in Meenaxi mall bangalore.I returned the car next day same place and thought everything was fine till I got this hefty bill of 9000 which included a fraudulent charge of 2500 for overspeeding.

Fraudulent charge of 2500 posted in my final bill as overspeeding fees while its clearly not mentioned anywhere during booking. On contacting the company they say its embedded in there policy documents.

Clearly this is a hidden fee fraudulently imposed on consumers.

When I went to return the car, the fleet person asked for my DL and said not to return it till the time I made the payment. As per my understanding this is called as stealing. My DL is with the fleet person as of now as well.

I have booked a maruti swift for rent with Zoom car, bangalore through zoomcar android mobile app vide booking ref JPS6TKPYZ around 9pm on 25th march 2017. The booked car has been canceled by zoom around 3.15am without proper information. When i called them regarding this, they have provided the improper information stating the online payment was delayed. so the booking of the car was canceled automatically by the system. Where i have debit confirmation from pay-u-online.

Referring to the booking ID JPS6TOQF4
Hereby, I Anant Yash, would like to draw your attention to a matter where I am in a situation which shall require your kind help.
As you may be able to retrieve the data using the booking ID, a Scorpio was booked on 16th March, 17, at 21:00 hours and was due to return on 17th March, 17, at 06:00 hours. So when I arrived at the pick up location in Mayur Vihar on 16th, I found the associate from zoom car very easily. He took me to the car which was booked for me. He informed me about a check list and the other formalities to be completed but he seemed a little hassled as there were other customers to deal with as well. So, in a hurry, he proceeded with the formalities which included completing the check list, taking picture of the car number plate along with me in the same frame and checking my Driving Licence. In a while, i was handed over the car and as you say it, I "zoomed away".
Then, the next day in the morning, i got a little late to return the car and a late fee and late charge was added to my account as per the policy. Now, the person, or the associate who was to take the handover of the car, inspected the car. While he was inspecting, I told him about a little box which came hanging near my feet where the clutch, break and accelerator be. He informed me about the box that it was a gps box and its okay. Then, he showed me a few damages, wheel cap missing, scratch on the left door and handle and a tail light cracked. Since I was the only person driving and I knew that there has been no such incident occurred which would lead to such damages in the car. I denied these damages been done by me. So the fleet member asked me to refer to the video which i must have taken while completing the pick up formalities. I had no clue about the video, so I asked him to explain me about this video process. Then, I was informed, that while a customer goes through the pick up, he is advised to take a video of the car depicting the condition of the car in which he is being given the handover. This video, helps to resolve any damage related discrepancy. But to my shock, i was never asked to make a video of the car while picking it up. So now, the associate who had given me the pick up the other day was called to ask why was the video not taken in my case. To my disappointment and shock and awe, the associate blamed it all on me that I was the one who denied to take a video.
Then, some snaps were taken of the damage and i was informed that this shall be charged to my account. I denied it again but the fleet associate asked me to contact the customer care for further help. I immediately called the customer care to know what should I do in this situation. But by that time the damage charges had not been added and so, i was informed that right now, there is nothing to worry.
After that, the same day i could see the damage charges added to my account which is completely unjust. Since then, i had been trying to communicate the issue to several customer care executives but ultimately, during my final conversation with an executive named Monica, I was informed that the charges are valid and i need to pay them. She completely ignores the fact that i was not informed about the video to be taken, also, she accepts it that the crew member might have forgotten.
I feel it completely ridiculous that how can a person forget about such an important procedure. Also, i am upset by the way, the fleet associate blamed me for not taking the video.
I also doubt, that the damages might have been done by the associate himself or he might have given the car to someone else which led to this damage before the car was handed over to me. Its my fault that i could not check the condition of the car as the associate was also hassled and i was doing it for the first time. I may be ready to pay the damage charges if you find it just and valid for me to do so. But trust me, these damages have not been incurred by me. I would have been happy to pay the charges if I was sure to have them occurred by me. Also, it would have taken me hardly 30 seconds to shoot a video of the car before accepting the pick up if i was informed about it. I had no objection in completing the formalities and have no reason to deny a process. I am very much upset by the behaviour of the fleet staff and I find it impossible to book another zoom car for myself or even recommend it to my kith and kin. For now, I'd request you to kindly look into the matter, investigate it and help me in this situation.
Thanking you,
Warm Regards,
ANANT YASH