Zoomcar Complaints & Reviews

So I'm a student who went to Mumbai to visit a friend, and we booked a zoom car. The company gave us a car with some battery and electrical problems due to which it wouldn't start. We called the company the mechanic came the next day, and when we told him to take the car with himself, he said no. The company charged us for that day and the day after. Now they sent a legal notice asking for 93, 000 rs.

Booking ID-JPS6TI26D
ZoomCar Complaint no.- 394684
Booked by- Avisek Sarkar
Email- [protected]@gmail.com
Ph- [protected]

Context-
On 25/3/17, I picked up pre-booked car from Bangalore Airport depot. The car had a faint noise coming from the rear from the beginning.
By 26/3/17, the noise became very load and violent, and the car also became very difficult to drive. After wasting a lot of time trying to coordinate with Zoomcar executives, trying to find a repair shop, I finally decided to drop the vehicle at the nearest Zoomcar depot at Kormangala, near Sony signal.
After reaching I was shocked to see the the wheel was badly broken. I was informed that the wheel could have come out if I hadn't been careful and drove above 50 km/hr.
My Concerns-
Major:
1. I am entitled to get a car in fit-for-road condition. This car was not fit for road.
2. This incident was a huge safety hazard. There were 4 other friends with me riding the car. Had the wheel came out, we could have met a major accident and lost our lives

Minor:
1. Effectively lost 5 hours of my paid rental hours, refund for that needs to be made.
2. Also had to incur additional expenses (Cab + Bus charges) to reach my destination, all because of Zoomcar's inability to provide me a fit for road car.

Expecting full refund and appropriate compensation for this issue. You cannot play with someone's safety and life.

Today i had booked a zoom car and selected my nearest [protected]@1.51pm for 2.00 pm pickup. After booking confirmation the pickup location was 20km+ from my location. I tried to modify it but the app was not giving me access to modify it. I called customer care number of times and they have a big list of questions and button to select before reaching to customer care. Too much time taking. When i was able to reach them they are just making excuse for not changing location and do any modification in my booking and giving me excuse my system is not allowed to do that. Then for what they are sitting their i don't know and they are not allowing me to cancel my booking also my full money went in air. Very ridicules service and very uncooperative service staff.

I am a regular customer of Zoom Car but from a couple of months, i am trying to book a zoom car but the application is showing that you are blacklisted by the zoom car without any reason and intimation.

After that i have emailed almost 3-4 times to the zoom car support but there is no response from there side. I have also called so many times to the customer care number but not able to connect with the representative.
br...

I just want to bring in to notice how zoom car is cheating people and bribing money from peoples.

I booked a ford figo on 4th march 2017.

The condition of car is worst ..car already driven already 1 lakh kms..anoying sound is coming ...I also have video which shows annoying sounds.

I drive only 60 kms. At the time of returning the supervisor start saying for underbody damage that silencer got broken...

How it's possible by driving on smooth roads silencer will broke...it means their cars are is not in good condition will broke anytime and they will charge you then.

They have made this a another side business of earning.

And I want other guys agli baar jhuk ke gaadi ke neeche underbody jaroor check kr Lena no one knows they play same with you.

They charged me 10000 .can you imagine after 1lakh kms nothing left in car even from that they earning badly.

From past few days I'm just taking to their customer care people, playing on emails, taking social media help.

They are behaving unprofessionally by not bothering abt our concerns.

They are making people life hell.

I booked a car on zoomcar.com for 25-26th March 2017 for 2 days. The pickup was in Meenaxi mall bangalore.I returned the car next day same place and thought everything was fine till I got this hefty bill of 9000 which included a fraudulent charge of 2500 for overspeeding.

Fraudulent charge of 2500 posted in my final bill as overspeeding fees while its clearly not mentioned anywhere during booking. On contacting the company they say its embedded in there policy documents.

Clearly this is a hidden fee fraudulently imposed on consumers.

When I went to return the car, the fleet person asked for my DL and said not to return it till the time I made the payment. As per my understanding this is called as stealing. My DL is with the fleet person as of now as well.

I have booked a maruti swift for rent with Zoom car, bangalore through zoomcar android mobile app vide booking ref JPS6TKPYZ around 9pm on 25th march 2017. The booked car has been canceled by zoom around 3.15am without proper information. When i called them regarding this, they have provided the improper information stating the online payment was delayed. so the booking of the car was canceled automatically by the system. Where i have debit confirmation from pay-u-online.

Referring to the booking ID JPS6TOQF4
Hereby, I Anant Yash, would like to draw your attention to a matter where I am in a situation which shall require your kind help.
As you may be able to retrieve the data using the booking ID, a Scorpio was booked on 16th March, 17, at 21:00 hours and was due to return on 17th March, 17, at 06:00 hours. So when I arrived at the pick up location in Mayur Vihar on 16th, I found the associate from zoom car very easily. He took me to the car which was booked for me. He informed me about a check list and the other formalities to be completed but he seemed a little hassled as there were other customers to deal with as well. So, in a hurry, he proceeded with the formalities which included completing the check list, taking picture of the car number plate along with me in the same frame and checking my Driving Licence. In a while, i was handed over the car and as you say it, I "zoomed away".
Then, the next day in the morning, i got a little late to return the car and a late fee and late charge was added to my account as per the policy. Now, the person, or the associate who was to take the handover of the car, inspected the car. While he was inspecting, I told him about a little box which came hanging near my feet where the clutch, break and accelerator be. He informed me about the box that it was a gps box and its okay. Then, he showed me a few damages, wheel cap missing, scratch on the left door and handle and a tail light cracked. Since I was the only person driving and I knew that there has been no such incident occurred which would lead to such damages in the car. I denied these damages been done by me. So the fleet member asked me to refer to the video which i must have taken while completing the pick up formalities. I had no clue about the video, so I asked him to explain me about this video process. Then, I was informed, that while a customer goes through the pick up, he is advised to take a video of the car depicting the condition of the car in which he is being given the handover. This video, helps to resolve any damage related discrepancy. But to my shock, i was never asked to make a video of the car while picking it up. So now, the associate who had given me the pick up the other day was called to ask why was the video not taken in my case. To my disappointment and shock and awe, the associate blamed it all on me that I was the one who denied to take a video.
Then, some snaps were taken of the damage and i was informed that this shall be charged to my account. I denied it again but the fleet associate asked me to contact the customer care for further help. I immediately called the customer care to know what should I do in this situation. But by that time the damage charges had not been added and so, i was informed that right now, there is nothing to worry.
After that, the same day i could see the damage charges added to my account which is completely unjust. Since then, i had been trying to communicate the issue to several customer care executives but ultimately, during my final conversation with an executive named Monica, I was informed that the charges are valid and i need to pay them. She completely ignores the fact that i was not informed about the video to be taken, also, she accepts it that the crew member might have forgotten.
I feel it completely ridiculous that how can a person forget about such an important procedure. Also, i am upset by the way, the fleet associate blamed me for not taking the video.
I also doubt, that the damages might have been done by the associate himself or he might have given the car to someone else which led to this damage before the car was handed over to me. Its my fault that i could not check the condition of the car as the associate was also hassled and i was doing it for the first time. I may be ready to pay the damage charges if you find it just and valid for me to do so. But trust me, these damages have not been incurred by me. I would have been happy to pay the charges if I was sure to have them occurred by me. Also, it would have taken me hardly 30 seconds to shoot a video of the car before accepting the pick up if i was informed about it. I had no objection in completing the formalities and have no reason to deny a process. I am very much upset by the behaviour of the fleet staff and I find it impossible to book another zoom car for myself or even recommend it to my kith and kin. For now, I'd request you to kindly look into the matter, investigate it and help me in this situation.
Thanking you,
Warm Regards,
ANANT YASH

Hello Team,

My registered mobile number is [protected].

Today I booked a ecosport from 1pm to 11.30. While searching zoomcar offers I found a one way offer attached is screenshot. While booking you zoomcar application has taken the promocode.

Then at zoomcar office i come to know this offer is expire. Same confirmed by your call center yashaswini agent.

When I ask for cancellation agent said unable to cancel and no refund.

My complain is
1. If the offer is not there then why it is showing under zoomcar offers section.
2. If the offer is not there then why there is no any error message while entering the promocode in application.
3. This is your system and online information issue then why you cant refund my money.
4. I have not initiated my ride then how come you deny for refund, even if this is your own issue.
5. Why there is a misleading information even on your site.

I want the complete refund of my money, this is zoomcars system fault so please fix it. Awaiting you response.

[protected]
[protected]@gmail.com

I booked a Zoomcar on the 18th of March from 7:00 am till 1:00 am of 19th morning( booking reference -JPS6TOPYG) . The car had a large number of dents and damages and we were told by the executive that these were minor damages . We dint bother much for the damages and accepted the car after completing the check list . When we were about to leave, I noticed that the clutch of the car was not working properly and informed the same to the executive who handed us the car . He told me that this was normal wear and tear and this would not be much of an issue . Right when we returned the car, the clutch of the car stopped working and the executive who took back the car from us, wrote down 10k car damage charges when the fault was not even ours . I called their customer care service informing them that the damage to the clutch was done much before we goṛ the car and their question to me was - what proof do you have that the car was not damaged when it was with you ? I asked them the same question and their response was - you had the car and hence you damaged the car . First of all - the car was very old . Secondly - I could see more scratches and dents than anything else .

If this is the kind of service that is provided by Zoomcar, I doubt ill ever be using Zoomcar again .

Dear sir

This is in reference to charged that you have levied for damage. The damage repairing cost will be maximum of 1k-2k which you will get it claimed from insurance company . However you have levied the mazimum charges which was stated in the policy of 10k . The 10k is maximum charges and not the minimum charges that we need to pay . Hence for the damage i am not liable for maximum amount that you are claiming. I trusted the brand name ZOOMamd booked the car. But this kind of hidden thing that you will do by stating maximum charged and recovering that for small damages even was not expected from the brand like you. As of now i have paid 1500/- for damage cost which i beleive is sufficient and that you you will get it claimed from insurance company. The booking is still showing as amount pending of 8500/- . Request you to please look into this and remove such unneccessary extra charges that has been levied.

Please find the snap of the damage too for your refernce and provide with reasonable chargez so that guest cAn trust your brand. The damage is at the boot of the car .

Charges related issue booking id jps6toz5d . My enail is [protected]@yahoo.co.in and contct is [protected]

I have rented a swift ka51c6810 for my bangalore to mysore trip. On the trip i noticed that even when the speedometer was showing 90 kmph i got a message from zoom car for charges of 2500 for overspeeding (Crossing speed of 125kmph). I immediately called up the customer support and informed them of the issue. Subsequently i used gps based app to track the speed and clicked few evidence pics where odometer showed way less speed and faulty swings in the speed. On finish the trip, while handing back the car i informed the site person about the issue and offered him a demo ride to show the issue as i still had 1 hour and around 200kms of booking left. He informed that no need of this, they will check it and get the refund processed.

After waiting for couple of days, i didnt hear any thing on this so i raised a complaint on their website. The customer support guy who reached out said that they had checked the vehicle and its fine. I will have to pay the penalty. I also shared the evidence pics on the complaint however they disregarded them and claimed that their vehicle is perfect.

I need to know where i can take this issue further and get it addressed as this surely looks like a case of cheating the customers.

Hi,
I tried to book online but after the bank charges were deducted I got a message that the booking is failed. Tried to call the customer care numbers several times but could not contact any representative. Poor service and pathetic experience. Let me know the steps I should take now to get my money back.

Regards
Byomkesh

I just want to bring in to notice how zoom car is cheating people and bribing money from peoples.

I booked a ford figo on 4th march 2017.

The condition of car is worst ..car already driven already 1 lakh kms..anoying sound is coming ...I also have video which shows annoying sounds.

I drive only 60 kms. At the time of returning the supervisor start saying for underbody damage that silencer got broken...

How it's possible by driving on smooth roads silencer will broke...it means their cars are is not in good condition will broke anytime and they will charge you then.

They have made this a another side business of earning.

And I want other guys agli baar jhuk ke gaadi ke neeche underbody jaroor check kr Lena no one knows they play same with you.

They charged me 10000 .can you imagine after 1lakh kms nothing left in car even from that they earning badly.

From past few days I'm just taking to their customer care people, playing on emails, taking social media help.

They are behaving unprofessionally by not bothering abt our concerns.

They are making people life hell.

Cheating and Fraud
I wanted to bring to you notice the case of cheating and fraud by Zoomcar executive. I have handed over the car yesterday (09.03.2017) after my trip (My booking no. JPS6TJR8J) and the executive who has arrived late by 45min inspected it thoroughly and confirmed that all is clear and then we left from that place. Few later hours later i found that, damage charge of 2000 has been deducted from the deposit. This is case of pure cheating and fraud. Firstly, i have driven the car very carefully and throughout the journey there was no instance of any damage of scratch on the car. Secondly, executive has taken handover of the car and the has verified the car and has confirmed that everything is fine. After we have the closed the booking and left the place, how can one be responsible for any damage to the car?? This is case of outmost fraud and cheating. Kindly look into this.

Complain
I have booked the car at 8am from the pick up point and i expect the executive to be present at the pickup point atleast 10min before the pick up time. Unfortunately there was no one present and i have make multiple call to call center to sent someone. The executive came 30min late and again took around 15min more to give me handover. My entire family was made to wait at the basement of the mall with no proper ventilation for more than 45min. Understanding the issue, at the time of drop, i have called up the call center to arrange an executive at the drop point since i was about to reach in 30min ie 8pm. Call center executive confirmed that there would always be an zoomcar executive 24/7 at the location. But again to my surprise, no one was there at the drop location. Again i have to call the call center to sent someone for handover of the vehicle. Executive came and he made us wait for 45min at the basement of the mall. This is highly unprofessional from the Zoomcar and i have never expected this.
Thirdly, the car had ignition issue which i had highlighted to executive and also updated the checklist accordingly. Battery of the car was low, the car didnt start when i tried to start our return journey. I have to call up some boys nearby to push the car and fortunately it started. This has caused lot of stress and inconvenience to us and our family. No apology has come up from the Zoomcar, again highly unprofessional.
I have many friends in Mumbai who has used Zoomcar and have highly recommended me to use it. Since i already own a car in Mumbai, I never have to used it in Mumbai. But when i came to Delhi for vacation, i thought i would use it here for travel, but i am highly disappointed with the service provided and would never recommend it. Service here in Delhi is pathetic and Zoomcar should really need to consider if they need to continue their service in Delhi..
My concern now here is, if we were late for drop for even 5min, Zoomcar would charge us for late drop? What about late coming of your executive?? What about the ignition issue?? I think Zoomcar should compensate me for the poor service and i not only expect refund of Rs.2000 for car damage, but also expect Zoomcar to compensate me with min of Rs.5000 for the poor service.
Expecting a positive response.

I had completed a booking on 2nd Feb and initiated for liable refund from the online Car Rental service. The team has sent me an IMPS link for money transfer but that link is not working with my login id password. I had requested numerous times for a different mode for refund, but inadequate response from customer care, on call and email did not provide any solution. I have escalated the matter to their team and they have confirmed they would be sending me NEFT link for money refund. The link which they have sent is not of full refund as mentioned but partial amount. The customer care team acknowledges the fact that they have processed partial refund and will be processing full refund soon. Its been over a month and without a proper response from them, my refund is delayed and they are unable to process refund amount to my account.

Booking Id-JPS6TIMV1
Mail id-debu.[protected]@gmail.com

I had booked a car for 1st March, 2017.
When I completed my trip I was imposed a fine of 2500 for over speeding. Before imposing fine I should get a warning for over speeding. Without any warning how can you impose a fine. On 1st March around 11:30pm when I reached back and handed over the vehicle, after travelling for 18hous it was very disappointing to call customer care n lodge a complaint. Still there is a fine on me. I agreed to pay the extra km travelled but won't be paying the fine for over speeding because there was no warning before imposing the fine.
Respond ASAP.

I had made a booking yesterday on the 03/03/2017 for 18th march till 20th march
Payment was made, I then uploaded my IDP LICENCE, with both photos address and driving licence number and also my uk driving licence both sides, shortly after my driving licence was approved then I added a co driver to be added on as a additional driver then I got a email saying his licence has been declined then I saw that my licence was also declined, I spoke to a advisor on Facebook messenger and he told me the pictures have been edited this can not be as the Idp has been stamped and been verified and payed for via the post office so this is false information, one minute it is approved then the next it has been declined, this has cost me time and money, I am coming to India Mumbai on a buisness trip to see clients and never had any kind of issues with driving anywhere abroad all my abroad permits have been accepted, I feel this is very unnaveptabke and people working in the back office do not know the difference between a genuine permit and a false one, it is stamped and approved by AA,
Advisor said he will call me but no call or neither a reply to me on face book, I will surely be putting my comments and issues global on social media and facebooked to give out a warning to anyone thinking of making bookings in the future as this issue something that has been made up to give me disappointment

Booking ID - JPS6TC3KJ
Will never use Zoom Car's services again. (Exorbitant, unknown charges)
Drop center - Sony Signal - Kormangala- Bangalore.

Firstly I didn't know when I crossed the speed limit, secondly should I concentrate on the road or on the speed ?

As I spoke to the Team Leader - Kamal from the call center he said the over speed was 127KMPH
I'm charged Rs. 2500 for overpseding at 2KMPH?

Also I might have crossed the 125KMPH mark because I was overtaking a car and there was a car coming from front, I had to cross that mark or else there would have been an accident.
In a situation like this and a car without an warning alarm, do I concentrate on the rood or on the speedometer ?
In this situation does the speed limit stand valid ? Who will judge that ?

The car that I had taken didn't even have a basic alarm system to make me aware of the over speeding.

The staff that I spoke to at the drop center was also very rude, unpleasant experience of talking to your executive. I was forced to pay the amount there. In an educated world how can your executive force someone to pay the unfair unknown charges ?
Also there were some 4-5 unknown, non zoom car employees in the parking continuously looking at us and saying something, we had a female traveller with us and she was scared because of them.

Previously when I crossed the 125KMPL mark there was an alarm that beeped.

Kindly initiate the refund, ASAP.

Kind Regards,
Pranav Bhawale

Ridiculous & not trustworthy zoomcar.
Dont book car from zoom ever because there is no surety of car.
as i booked the car with complete booking amount given even they approved my Driving licence n they have asked me to cancel it now just 4 days before my booking date with stupid reason.

Incase o[censored]ber if any driver doesn't want to come or cab unexpectedly break down.. uber would offer to book another cab but zoomcar left me with no choice... i will definitely file a case because i have to face insult now in front of everyone where booked this car for special occasions
Booking Id JPS6TC5L6