Zoomcar Complaints & Reviews

We had booked a Scorpio for a trip one week prior to the trip. The booking was confirmed and other formalities were done. But as we went to get the car from Brigade Metropolis, Whitefield on that morning, the officials were saying that the car was unavailable! And when we asked for some other buffer they had no answers.
We tried calling the customer care but all they were saying was "We understand your concern but there are no cars...

At the time of registration mistakenly i uploaded my dl into my friends account. But now when i'm trying to re-upload it into my account. It's showing dual account message. I want to get my dl out of his account as it can be misused too. And when i called zoomcar they r telling that it's in their policy once uploaded can't be removed they should have told it earlier while registration. But now the thing is i want to get my dl out of his account....

Zoom car gave me the worst service one could ever have. i booked the xuv for 10th dec from laxmi nagar delhi at 7p.m . i was standing at the place at 7 but nothing was there and at 7.30 someone informed me that u have to pick the car from east of kailash which is 15 kms from the booked place. and they didn't informed us that we have to even drop it at east of kailash .. we said that we cant come to east of kailash at 3 A.M we will drop at...

Dear Sir/ Madam,

I am Mohamed Hidayath from Bangalore. I had book car from zoom Car on 11Dec2016 8:30 AM from Elements Mall pick up station. I had to pick up my freind to Bangalure International airport. When I went there to pick up the car, I was told that the allotted car to me is blocked and I spoke to customer care and was told to pick up another car from Garuda Mall and when I went I was told there is no vehicle there...

Hello,

I took ZoomCar Service from pune viman Nagar. I went to Hubli. I hired service for 3 days. We got stacked in Hubli for some reason. I called ZoomCar Customer care and i told them that i need one more day service. Shocking ! they said they don't have felicity to extend service i have to pay 1000 per hour fine !!.

I droped car on fourth day. and they said I have to Pay 31, 000 INR AS fine. I am working...

My account has been blacklisted and said that the DL is uploaded their even i checked once and now but it seems its not my DL what are u guys up to i cant even book the car even the coustemer care number their also only machines talk i mean ssly are u guys out of employees or something and i am trying to solve this problem frm the begining like from 4-5 months...

Dear Sir,

I have booked Honda amaze long time back from East of KAILASH location was my pickup point. When I reached at location found the car was not available . The guys told me car got accident. I have 2 booking on the same day . The second one was from Jasola appolo location they said the same thing from another one car met with an accident . These guys are totally fake. They take money and confirm the booking .
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I booked a scorpio car with the booking number JPS6V2KCR and the booking was confirmed after full payment of 42000 INR. The very next day i received the mail that my booking stands cancelled because the uploaded Driving licence was not clear enough. i wonderd for a while and thought that if the DL picture was not clear i should have been advised / instructed to upload another one, but that was not to be the case. i tried once again with the...

I have taken this Ford Figo fro Zoom car, when we took the car during Diwali, the car was already hot, seemed it was driven for quite some time. We were travelling to Hampi with Family. The car started showing pick up issues initially, then after going for 100Km it started slowing down and then completely stopped moving. Zoom car couldnt provide us with any back up but Sachin from zoom car assured us that he will refund the entire amount...

Had an extremely unpleasant experience with Zoomcar. Rented a car for a long trip. The trip was planned out over multiple long stretches of hill climbs and descents through hairpin bends and narrow roads. I’m sure you know the kind of extremely prime vehicle condition needed to safely execute such a trip. But the car was nowhere close to that and the company and staff simply did not care about it! Below is a summary of the account.
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My booking reference no: JPS6VVG7V
My Name: Y Kishore Kumar

For one of my cousins marriage day, hope you know how marriage day special for anyone in their life. I kishore kumar wanted make it more special and memorable for her, so While googling I found your service and been through the web pages and gone for the Luxury Car GLA Model from Mercedes as it looked stunning in Red colour and so luxurious. More than her I...

I was in delhi on 23rd nov16 with my family 6 adults 5kids I went to Delhi from Jaipur Delhi Sarai Rohilla station by train which reached rohilla at10:39
I had booked Zoomcar xuv 7 seater with door delivery to be deleivered at Sarai Rohilla station at 10:30AM and dropped at the same place at 4:30
But I got a call at 10:20 AM that the company is unable to deliver the vehicle at rohilla station so I have to pick the vehicle from...

I booked a car at Zoom car booking id was JPS6VVHE3. Booked a ciaz from 22nd to 25th November 2016 till 6 pm. I had asked company for extension by one day as per the company the extension is not available. When checked on their app there were multiple Ciaz cars available. We kept on requesting Zoom cars as we had a medical emergency that we need to any how keep it for a day. The customer care said that only late fees will be applicable since...

Hello Team,

My name is Amarjeet and with reference to my last booking JPS6VEEYZ and please read the complete mail as its too serious as I was promised call-back from Supervisor in 15 to 20 min. and did not get call back at for more than half an hours. Finally I called back and found a different person each time and had to explain the situation again. Check the vehicles condition as the A/C was not working to the mark and the...

I booked a car well in advance for an outing as I had some guests from outside town. A big THANK YOU TO ZOOMCAR FOR RUINING OUR DAY. I booked the car for pick up at 10am and when I reached the location to pick up the car, I was told the car was unavailable. I waited till 12pm(all the while talking to the customer service representative to arrive at a solution but in vain). Even after all this I was asked to wait for another 3 HOURS to get...

Hi,

I had scropio booked car early in the morning on 19th for 7:00 AM, when I reached to pick up point, I was car was already broken and I was shocked as I have not been informed so when I called up customer care name shumanshu Kumar he told me that the new car will get allocated in 15 min then I waited for 18 minno car was allocated then I called back again this time some other representative picked it up, she took my complaint...

Booking id is jps6vabw4, at time of taking the delivery on 12nov 2017 at 9.30am we reach to the delivery spot but according to the vendor the booking was not reflecting with him, secondly car was not in condition to be given to the customer, we had word with cust care they ask us to pick delivery from other location which was 20kms away from the location that too at time of peak traffic in delhi. After 1hr of time same car from same location...

I had booked for zoom car on 18th nov for a trip starting from 19th-nov 6 am to 20th-nov 10pm having booking id # jps6veb2t with payment of rs. 6600. They have given me call asking telling i have used same dl for two different ids. Upon my request they agreeed to cancel the old account and remove the same while retaining my current booking. After few miniutes of the conversation i received a mail telling "your driving license has been blacklisted...

Actually i hv booked a Mercedes CLA & Mercedes GLA for brother's marriage on 17th Nov & they hv confirmed everything & i hv paid them in advance bt at the time of pickup when i hv reached on pickup location then they said both cars are not available & didn't give any satisfactory solution & they cancelled my booking themselve.
I want concession from them otherwise they should banned their service
Plz let me know if any action...

I had booked for a trip for 16 Nov 2016 @ 10 PM delivery at home address. License for self & Co-driver was verified successfully and confirmation received on 11 Nov 2016. Even on 16 Nov 10 AM had received a confirmation to fill the checklist at the start of booking. Received a call from a driver to confirm delivery @21.13 Hrs and confirmed to callback in next 10 mins. but having not received any call had to callback @ 2229 Hrs and was informed...