Zoomcar Complaints & Reviews

Booking Id: JPS6VEIP6
Booking date : Nov 12, 2016

I booked a zoomcar(A self driving car provider) car for my trip to jaipur from delhi.
1. They didn't provided the car from the location promised & changed the location from east kailash, delhi to mahipalpur, delhi.
2. On reaching the changed located zoomcar people told me that the newly allocated car is in damaged location.
3. After calling customer...

Respected sir
Please file an FIR on ZOOM CAR COMPANY from me
This company has cheated us yesterday
The whole scene is as followed
I had booked zoom car (4xuv and 1 eco sport ) for 6 days for self drive
The company confirmed the booking and also took the payment via internet banking
The cars were booked in advanced for the date 13th November timing 8pm
On the day of booking also they did...

Car was not given at right time and finally, they asked us to cancel the ride. It was so critical to reach destination, finally we have to cancel the plan.
It was a fake registeration. After reaching to zoom car office they said, car is not operating properly.

The employees in ZoomCar are irresponsible. They did not even bothered we are into problem and we at last we have to cancel the trip....

Friday 04th Nov 2014. There was an medical emergency so I was hurrying to take my car out of my building but an idiot driver from Zoom Car, parked his car in front of my gate and I was out of my mind, I had to take a taxi to take my sister to hospital. This kind of illegal car parking can end up in serious situation, So I please request you to take action in this case.

Some Details Of The Incident and Vehicle.

Date...

This is regarding the Zoomcar Booking# JPS6VD2OI made on 24th October 2016. Payment 5740 was made for vehicle XUV on travel date 31st Oct 2016.
On 30th Oct I received a confirmation message from your team to fill the pickup checklist at the start of the journey. I even called up the customer care support to verify if the car will be delivered on time as per the schedule. I was informed that someone from the team will call us & deliver...

I booked Mahindra XUV to be delivered at my doorstep on 01st Nov. 2016, 5 am for a 3 day family trip to Wayanad with a booking reference no. JPS6VDJEP . I booked the car more than 2 weeks in advance with full payment. One day prior to the trip I called customer care thrice about the confirmed delivery of the vehicle and each time they confirmed that the vehicle is confirmed, only the vehicle details would be shared 1 hour before actual delivery...

I have booked zoomcar Honda Amaze (JPS6VAGZZ) for 03rd November 2016. However, the vehicle was not available., which i had to know after going to the pickup place after riding 12 km Through Bike.

I AM A OLD CUSTOMER OF ZOOM CAR, and use zoomcar many a times...this was the 2nd time thus writing.

Zoomcar had never even tried to call in advance and tell that car was no available (And their representative was saying...

I booked ford ecosport from zoomcar on 30 oct, 2016 starting from 5 am in morning till 10 am of 31st oct with booking id : jps6vaj99 paying rs. 5, 790 including home delivery option also, so the representative came at my location with the car at 5:00 am and completed the formalities by filling checklist and made me to look at car dents and scratches. It was cold outside so i didn't tried ac to be much low and it was running on 23 degree....

Dear senior management of mahindra auto & zoom car,
I bring to your notice that today suffered lot & fortunately safe from major accidents incident due to poor service & design issue of rear suspension.
The vehicle – 500xuv booked vide ref nos-jps6vdnwb on 1st november 2016 were booked to travel with family on diwali holidays but it was received with poor conditions and breakdown in kokan.
Refer attached pictures of...

I had booked swift with booking id# jps6vp5ut on 15th aug. I had deposited 6575/-. After which this booking was cancelled since my license was blacklisted. They told me, they will refund me the money within 5-15 working days. But it has not been received till 30th oct today. Need help here to refund my money.

I have constantly tried to reach them and every time i spoke to them, i was told that it will refunded soon. Now i am...

I feel zoom car booking is illegal, as they get the payment from customers like me and many others and once you do the payment licence copy is uploaded, usually licence generated by rto which is a govt agency is having photo's not so clear just like adhaar card or pancard once the payment is done zoom car is cancelling the booking done just because your uploaded licence copy is having no proper image of your's.

Now the scam...

Today we booked a ritz car..and your team replace that car with swift car because o[censored]navailablilty of ritz..and you guys give us a damn poor car with no proper gripped tyre..poor brake and indicator switch has complaint..and proper steering balance is not there and clutch also have problems..and today we got in to accident for that..and we call to your customer..and they cut the call and now they don't give a damn response..now we are in...

I purchased Zoomcar Giftcard worth Rs. 1800/- yesterday (22/10/16) at 7.30pm and made the payment using PayUMoney. Attaching the details below:

Merchant Order ID: ba05e1dh938c
PayUMoney Payment ID:[protected]
Amount: Rs. 1800/-
Receipent's email: [protected]@yahoo.com

The giftcard was for a friend's bday which is today (23/10/16) & he didn't receive any giftcard yet. Its more than 24hrs since...

I was driving the car on the highway and suddenly the car in d front halted. I had cars on the right as well as behind. I had to exceed my speed over the stated speed limit to overtake the right car as otherwise i would have crashed or the rear car would have bumped on me. Based on my driving experience and instincts this was ehat i could do at the time. I explained them that it had to be done but they are fining me Rs. 2500 for it. I understand...

The date for pickup was 7th Oct 2016.
Booking ref: JPS6VS8FQ
While collecting the car I had checked everything. The speakers were missing in the car. The back lights broken. And asked if the spare tyre was checked. Executive said it was completely checked and was fine. on 8th Oct 2016 at night, the front left tyre got punctured in the middle of a jungle on our way to Goa. When we put the spare tyre in place we found that even...

I am very disappointed in the way the customer service is handled in Zoomcar. The representatives are not cooperative and most importantly they are not transparent in their business. One example was when we tried hard to reschedule our trip- at one moment rep A says car is available and at another rep B says sorry we can't do anything, although we did all this before our end trip. Furthermore, how can Zoomcar charge fines that is more than...

I had booked a rental car for two days and eighteen hours, ant the end moment of pick up time i had a call from zoom car executive for change in location of the pick up point, i had no other option but to go for new location and the promised me to give some 300 rs offer on my next booking but because of the change in drop location i had to return the car three hours late and i have been charged delay penalty of rs 350. My booking id is jps6v0eum...

I was ascribed the crime of damaging the spare tyre. My claim is that I have not used the tyre at all and the tyre was given to me in damaged condition. This is horrible, the tyre was damaged at a visible inaccessible location and car dealer knew where exactly to look at while taking the car back.

Car details. DL1N7572 Ford ecosport.

Sincerely,
Karthik...

I booked a car on 8th sept 2016 booking id # jps6v5afi and went to shoolgiri tamilnadu. I was returning back and while driving all of sudden gear became free. After that i called you guys around 8:30 pm explained my issue so you guys told me that to wait for an hour and you are sending a cab for me as well as towing van to tow the car. At 9:30 i got a call that zoomcar person is starting from bangalore and he will reach to my location in...

Sir,
my nae is ranjeet sajwan
i booked zoomcar from 2oct (00:00am)to 5 oct (5:00pm)
firstly when i reach to pic my car that car is not working properly after so many calls by customer care they provide me another car after waste my 1:30 hour, i.E i pic my car at 1:30am

secoundly they provide me car with battery problem due to which h had face so many problem during my ride
even i pushed 4 times...