Zoomcar Complaints & Reviews

Hello Team,

My registered mobile number is [protected].

Today I booked a ecosport from 1pm to 11.30. While searching zoomcar offers I found a one way offer attached is screenshot. While booking you zoomcar application has taken the promocode.

Then at zoomcar office i come to know this offer is expire. Same confirmed by your call center yashaswini agent.

When I ask for cancellation agent said unable to cancel and no refund.

My complain is
1. If the offer is not there then why it is showing under zoomcar offers section.
2. If the offer is not there then why there is no any error message while entering the promocode in application.
3. This is your system and online information issue then why you cant refund my money.
4. I have not initiated my ride then how come you deny for refund, even if this is your own issue.
5. Why there is a misleading information even on your site.

I want the complete refund of my money, this is zoomcars system fault so please fix it. Awaiting you response.

[protected]
[protected]@gmail.com

I booked a Zoomcar on the 18th of March from 7:00 am till 1:00 am of 19th morning( booking reference -JPS6TOPYG) . The car had a large number of dents and damages and we were told by the executive that these were minor damages . We dint bother much for the damages and accepted the car after completing the check list . When we were about to leave, I noticed that the clutch of the car was not working properly and informed the same to the executive who handed us the car . He told me that this was normal wear and tear and this would not be much of an issue . Right when we returned the car, the clutch of the car stopped working and the executive who took back the car from us, wrote down 10k car damage charges when the fault was not even ours . I called their customer care service informing them that the damage to the clutch was done much before we goṛ the car and their question to me was - what proof do you have that the car was not damaged when it was with you ? I asked them the same question and their response was - you had the car and hence you damaged the car . First of all - the car was very old . Secondly - I could see more scratches and dents than anything else .

If this is the kind of service that is provided by Zoomcar, I doubt ill ever be using Zoomcar again .

Dear sir

This is in reference to charged that you have levied for damage. The damage repairing cost will be maximum of 1k-2k which you will get it claimed from insurance company . However you have levied the mazimum charges which was stated in the policy of 10k . The 10k is maximum charges and not the minimum charges that we need to pay . Hence for the damage i am not liable for maximum amount that you are claiming. I trusted the brand name ZOOMamd booked the car. But this kind of hidden thing that you will do by stating maximum charged and recovering that for small damages even was not expected from the brand like you. As of now i have paid 1500/- for damage cost which i beleive is sufficient and that you you will get it claimed from insurance company. The booking is still showing as amount pending of 8500/- . Request you to please look into this and remove such unneccessary extra charges that has been levied.

Please find the snap of the damage too for your refernce and provide with reasonable chargez so that guest cAn trust your brand. The damage is at the boot of the car .

Charges related issue booking id jps6toz5d . My enail is [protected]@yahoo.co.in and contct is [protected]

I have rented a swift ka51c6810 for my bangalore to mysore trip. On the trip i noticed that even when the speedometer was showing 90 kmph i got a message from zoom car for charges of 2500 for overspeeding (Crossing speed of 125kmph). I immediately called up the customer support and informed them of the issue. Subsequently i used gps based app to track the speed and clicked few evidence pics where odometer showed way less speed and faulty swings in the speed. On finish the trip, while handing back the car i informed the site person about the issue and offered him a demo ride to show the issue as i still had 1 hour and around 200kms of booking left. He informed that no need of this, they will check it and get the refund processed.

After waiting for couple of days, i didnt hear any thing on this so i raised a complaint on their website. The customer support guy who reached out said that they had checked the vehicle and its fine. I will have to pay the penalty. I also shared the evidence pics on the complaint however they disregarded them and claimed that their vehicle is perfect.

I need to know where i can take this issue further and get it addressed as this surely looks like a case of cheating the customers.

Hi,
I tried to book online but after the bank charges were deducted I got a message that the booking is failed. Tried to call the customer care numbers several times but could not contact any representative. Poor service and pathetic experience. Let me know the steps I should take now to get my money back.

Regards
Byomkesh

I just want to bring in to notice how zoom car is cheating people and bribing money from peoples.

I booked a ford figo on 4th march 2017.

The condition of car is worst ..car already driven already 1 lakh kms..anoying sound is coming ...I also have video which shows annoying sounds.

I drive only 60 kms. At the time of returning the supervisor start saying for underbody damage that silencer got broken...

How it's possible by driving on smooth roads silencer will broke...it means their cars are is not in good condition will broke anytime and they will charge you then.

They have made this a another side business of earning.

And I want other guys agli baar jhuk ke gaadi ke neeche underbody jaroor check kr Lena no one knows they play same with you.

They charged me 10000 .can you imagine after 1lakh kms nothing left in car even from that they earning badly.

From past few days I'm just taking to their customer care people, playing on emails, taking social media help.

They are behaving unprofessionally by not bothering abt our concerns.

They are making people life hell.

Cheating and Fraud
I wanted to bring to you notice the case of cheating and fraud by Zoomcar executive. I have handed over the car yesterday (09.03.2017) after my trip (My booking no. JPS6TJR8J) and the executive who has arrived late by 45min inspected it thoroughly and confirmed that all is clear and then we left from that place. Few later hours later i found that, damage charge of 2000 has been deducted from the deposit. This is case of pure cheating and fraud. Firstly, i have driven the car very carefully and throughout the journey there was no instance of any damage of scratch on the car. Secondly, executive has taken handover of the car and the has verified the car and has confirmed that everything is fine. After we have the closed the booking and left the place, how can one be responsible for any damage to the car?? This is case of outmost fraud and cheating. Kindly look into this.

Complain
I have booked the car at 8am from the pick up point and i expect the executive to be present at the pickup point atleast 10min before the pick up time. Unfortunately there was no one present and i have make multiple call to call center to sent someone. The executive came 30min late and again took around 15min more to give me handover. My entire family was made to wait at the basement of the mall with no proper ventilation for more than 45min. Understanding the issue, at the time of drop, i have called up the call center to arrange an executive at the drop point since i was about to reach in 30min ie 8pm. Call center executive confirmed that there would always be an zoomcar executive 24/7 at the location. But again to my surprise, no one was there at the drop location. Again i have to call the call center to sent someone for handover of the vehicle. Executive came and he made us wait for 45min at the basement of the mall. This is highly unprofessional from the Zoomcar and i have never expected this.
Thirdly, the car had ignition issue which i had highlighted to executive and also updated the checklist accordingly. Battery of the car was low, the car didnt start when i tried to start our return journey. I have to call up some boys nearby to push the car and fortunately it started. This has caused lot of stress and inconvenience to us and our family. No apology has come up from the Zoomcar, again highly unprofessional.
I have many friends in Mumbai who has used Zoomcar and have highly recommended me to use it. Since i already own a car in Mumbai, I never have to used it in Mumbai. But when i came to Delhi for vacation, i thought i would use it here for travel, but i am highly disappointed with the service provided and would never recommend it. Service here in Delhi is pathetic and Zoomcar should really need to consider if they need to continue their service in Delhi..
My concern now here is, if we were late for drop for even 5min, Zoomcar would charge us for late drop? What about late coming of your executive?? What about the ignition issue?? I think Zoomcar should compensate me for the poor service and i not only expect refund of Rs.2000 for car damage, but also expect Zoomcar to compensate me with min of Rs.5000 for the poor service.
Expecting a positive response.

I had completed a booking on 2nd Feb and initiated for liable refund from the online Car Rental service. The team has sent me an IMPS link for money transfer but that link is not working with my login id password. I had requested numerous times for a different mode for refund, but inadequate response from customer care, on call and email did not provide any solution. I have escalated the matter to their team and they have confirmed they would be sending me NEFT link for money refund. The link which they have sent is not of full refund as mentioned but partial amount. The customer care team acknowledges the fact that they have processed partial refund and will be processing full refund soon. Its been over a month and without a proper response from them, my refund is delayed and they are unable to process refund amount to my account.

Booking Id-JPS6TIMV1
Mail id-debu.[protected]@gmail.com

I had booked a car for 1st March, 2017.
When I completed my trip I was imposed a fine of 2500 for over speeding. Before imposing fine I should get a warning for over speeding. Without any warning how can you impose a fine. On 1st March around 11:30pm when I reached back and handed over the vehicle, after travelling for 18hous it was very disappointing to call customer care n lodge a complaint. Still there is a fine on me. I agreed to pay the extra km travelled but won't be paying the fine for over speeding because there was no warning before imposing the fine.
Respond ASAP.

I had made a booking yesterday on the 03/03/2017 for 18th march till 20th march
Payment was made, I then uploaded my IDP LICENCE, with both photos address and driving licence number and also my uk driving licence both sides, shortly after my driving licence was approved then I added a co driver to be added on as a additional driver then I got a email saying his licence has been declined then I saw that my licence was also declined, I spoke to a advisor on Facebook messenger and he told me the pictures have been edited this can not be as the Idp has been stamped and been verified and payed for via the post office so this is false information, one minute it is approved then the next it has been declined, this has cost me time and money, I am coming to India Mumbai on a buisness trip to see clients and never had any kind of issues with driving anywhere abroad all my abroad permits have been accepted, I feel this is very unnaveptabke and people working in the back office do not know the difference between a genuine permit and a false one, it is stamped and approved by AA,
Advisor said he will call me but no call or neither a reply to me on face book, I will surely be putting my comments and issues global on social media and facebooked to give out a warning to anyone thinking of making bookings in the future as this issue something that has been made up to give me disappointment

Booking ID - JPS6TC3KJ
Will never use Zoom Car's services again. (Exorbitant, unknown charges)
Drop center - Sony Signal - Kormangala- Bangalore.

Firstly I didn't know when I crossed the speed limit, secondly should I concentrate on the road or on the speed ?

As I spoke to the Team Leader - Kamal from the call center he said the over speed was 127KMPH
I'm charged Rs. 2500 for overpseding at 2KMPH?

Also I might have crossed the 125KMPH mark because I was overtaking a car and there was a car coming from front, I had to cross that mark or else there would have been an accident.
In a situation like this and a car without an warning alarm, do I concentrate on the rood or on the speedometer ?
In this situation does the speed limit stand valid ? Who will judge that ?

The car that I had taken didn't even have a basic alarm system to make me aware of the over speeding.

The staff that I spoke to at the drop center was also very rude, unpleasant experience of talking to your executive. I was forced to pay the amount there. In an educated world how can your executive force someone to pay the unfair unknown charges ?
Also there were some 4-5 unknown, non zoom car employees in the parking continuously looking at us and saying something, we had a female traveller with us and she was scared because of them.

Previously when I crossed the 125KMPL mark there was an alarm that beeped.

Kindly initiate the refund, ASAP.

Kind Regards,
Pranav Bhawale

Ridiculous & not trustworthy zoomcar.
Dont book car from zoom ever because there is no surety of car.
as i booked the car with complete booking amount given even they approved my Driving licence n they have asked me to cancel it now just 4 days before my booking date with stupid reason.

Incase o[censored]ber if any driver doesn't want to come or cab unexpectedly break down.. uber would offer to book another cab but zoomcar left me with no choice... i will definitely file a case because i have to face insult now in front of everyone where booked this car for special occasions
Booking Id JPS6TC5L6

Had a zoom car booking for 8pm and i was told no car is present at 6:30Pm. I am being given the open to either delay my ride by 2 hrs and that too pick it up 20 kms away from me.. or get it now by going 35kms away. Seriouslyyy??? is this your hassle free service? What am i supposed to do now ?? next can cannot be booked untill 2 hrs from now and even not even a single car is close to me.

I was given a compensation of 500 credit points becouse of this but do you think that will resolve my issue ??? Why cant get a replacent car driven to me instead even if there is gonna be a delay ?? why do i take the pain of going 35ms to fetch it and then coming back home to get my stuff for the actual journey. Worst service ever by ZOOM CAR.

Reference booking id: jps6tclcr
Customer: anurag jain
Car : honda amaze
Date : 18th feb, 2017
City : bengaluru

The tag of ‘zoom car’ is so true, it do “zoom” upon the customers with all their reveries that customer is the only predator for all their “good car conditions” (P. S. The sarcasm). Something similar happened with us on 19.02.2016, sunday. We, a group of five, booked a car (Honda amaze) on saturday night when the odometer already read 93295 kms at 11.05 pm. Ganpati bappa morya! Yeah, we started our drive at 11.20 pm. It went smooth, though only for around 5 kms. You need a grip of every new thing we do! (I am sounding correct here) even we had some adjustment issues initially but once when we halted at a chai-point, we had an instance which made us ponder over the “zoom car” we opted for. Reverse gear was not working properly, a minumum time for a reverse gear to function in the car was noted as 5 mins. However, alike every other individual in bangalore, the zest of saturday sunday was pumping in our blood and no one wanted to bring the journey to an abrupt end. We took over the ride from there. To our bad luck, within a matter of 30 mins, when you are already out of city, we started inhaling some burning smell. However, we were in a perception that due to rough terrain there can be some issues with tyres. We did not find it good-enough-place to halt and check. We continued. But when the smell got evident enough to make our senses alert, we halted in front of a renowned center present in kanakpura, 30 kms away from city. Immediately, doing no delay, we called up the road side assistance of zoom car. “please be on line till the time we connect to our executive” sounds so familiar. So it was on that day. The executive did took the call. We conveyed all our issues to the concerned person, and he demanded 5 mins to come back to us with a solution. Sorry, for not mentioning that the time we halted near the center was 1 p. M. Coming back, that 5 mins got replaced with 15. Never mind, we all know, even being late sometimes yields the desired result. Post 15 mins, the executive connected us with the honda customer centre, without any further sync in between them. The executive of honda customer centre stated that he will be toing the car and will provide us with a cab which will drive us back to our homes within a reach of 50kms without any charge, post which we would be charged. We again called up zoom car, and now they came up with ‘please wait for 15 mins’ our mechanic-assistance team will contact you soon. At this juncture, we even asked them if they could provide us with any alternate vehicle. Because no matter what, a cab was to come, instead, a car could be provided. But, neither did we come to know which mechanic-assistance team nor the time within which they will reach us. We again tried connecting with honda customer centre, after trying multiple times, our call was being heard. ‘please take the way, it was just being listened!’ they again demanded 15 mins, to connect with some of their team person to get back to us. Please note, by 2.30 am, there was absolute no response either by call or by action. We again called them back, and they said they will reach by 4 am, maximum by 4.10. We all did wonder that a drive of 25-30 kms takes 3 hours to reach at the point we were present. We did wait with all our patience and clock struck 4. Even 4.20. But no sign. Now even our calls were not being heard. Out of nowhere, finding no solution to it, we started our journey knowing the fact that we are not in reachable zone of zoom car and our money was also not to be refunded. The car, red in color, resembled the red signal! We drove till our destination with all safety measures. I remember even few bi-cycles waived crossing us. Nevertheless, may be the fault for which we are demanded with a penalty is we are enthusiast soul. For zoom car, you should have being at that spot only until honda car assistance would have reached you!!! Mind, no matter how much time they were about to take!! Their time and service is so precious. We were asked that we will be charged for driving the car in poor state for all the distance the car has travelled since its inception.
Now, we leave this open to you all to say penalty for taking all measures, driving safely, most important, waiting for more than three hours in an abandoned road with no proper assistance, no coordination, and calls for a fine!! [with a threat, if you don’t pay, legal actions are waiting at your doorstep].

This is very frustrating... I have sucessfuly booked an XUV vehicle through Zoom car app from Dwarka, new Delhi. Since it was said that I need to pick the vehicle from their pickup point in Dwarka, sector 18, when I reached it said that the vehicle is not available and will only be provide after 4hours. While contacting their customer care, they reverted that they had tried to contact me but I didn't picked up third call. My question is- if I haven't picked the cal (due to any reason) then why didn't they send a text MSG or email informing this. Anyways, after struggling to contact them, they said the vehicle will be provided at 1:30pm and it's already 1:45pm and no sign of vehicle. My parents and family member s are waiting at my home. Sorry to say, the resonse and ownership from zoom is unprofessional, no one is taking responsibility. As of now, I am left out with anything but to wait for the vehicle to come. Very very unprofessional ism and pathetic response. The only empathising behavior showcased during this whole episode was the person avaible at the pickup point - Vinay. He was the only person who was willing to help me out. Incase Zoom is reviewing customer complaints please update me with the status of my vehicle and refund. I have already paid from 1230pm. I definitely need my money back. My booking I'd - JPS6TCQ1F thanks, Ganesh [protected]

Alright, after being a regular Zoom Car Customer and a series of mixed experiences, this issue has puzzled me to the core and is keeping me sleepless for the past few nights.

I booked Ford Ecosport from 10:00 PM 04 Feb 2017 to 12:00 PM 05 Feb 2017. My BOOKING ID is JPS6V9G8Y. I paid a total of 2200 INR as the booking fees over the app.An hour before the pickup time at around 9PM I get a call that the booked car (Ecosport) is unavailable but an alternative (Mahindra Scorpio )is available.Perplexed by the response, right at the brink of collecting time, we decided to go forward and collect the car offered anyways by 10:30 PM .Reaching the destination we found the car to be in a untidy state, vomit on the floor and mats and window which upon confrontation was immediately cleaned up(We are unaware of the previous ride details) After collecting the car we headed to Nandi Hills, a decent getaway destination 80 kms from Bangalore where the vehicle started showing signs of bad clutch. The clutch pedal will not raise off the floor and mild smoke to come started to come from the engine. The hydraulics to the clutch stopped working. It looked like the master cylinder has gone out. This happened exactly a mile before our destination spot at around 6 AM( we started 4 AM)

The response from Zoom customer care was a tedious process. There is one number to call to which happens to take complaints and then registers it to forward it to respective internal departments.After making several calls to customer care, they registered a complain for the break down and informed us that Mahindra Road Side Assistance (RSA) will pick up the vehicle and tow it for repair. . Zoom did not offer any alternate vehicle for our trip though I mentioned that I have further plans of travel to elsewhere destinations. Instead they suggested to make our own taxi reservations for the trip but I was assured the following statements:
1) The amount paid for the remaining hours would be refunded.
2) Mahindra Roadside Assistance would tow the car to a repair workshop and taker care of
3)Zoom car provide a taxi for one way drop back to our residence out of which first 50 km would be free.(we traveled total 80 kms back home)
4) The amount for the taxi would be refunded.

Later a Mahindra RSA calls me around 10 pm and informs that the towing truck along with a custody person had been arranged and that they would be providing the taxi to our destination . After some time the 3rd party taxi operator arranged by Zoom Car/Mahindra called me that there will be an additional charge post 50 KMs (I paid 1100 total for Taxi) and about the refund, we have to claim with Zoom Car later on. We spoke to the Zoom car executive handling our case and he confirmed me on the same.(We spoke to Rohit from Zoom car)

An hour later Mahindra RSA calls me around 11 pm and informs that the towing truck itself has broken down and it will take another 1-2 hrs to get there.This was another disaster or rather a catastrophic goo[censored]p by zoom car which cannot be explained.Still hopeful, finally the taxi driver arrives at 12:30 PM to pick us up.We were without water and food stranded on the road and rushed downhill in the arranged pick up to refresh.We later coordinated with the upcoming towing company to have the car pick up and delivered at the workshop which was safely executed.We handed over the vehicle at 1:30 pm after some coordination and finally reached home by 2:30.

Since then it has been a tedious process for the next two days to get the update on the amount refund.But to my surprise what I see is another big blunder.ON the app, I now see an outstanding amount of Rs.12305 . 6th Feb they mention that that amount is towards vehicle damages. When I asked the reason, they did not know why and said they would register a complain and that I would receive a call within an hour.They did not mention anything about refunding the remaining amount.

Since then I haven't received any update till date and this is bugging me to the core to have this resolved.

Here is a glossary for reference:
1.Amount refund needed :2200(zoom car fare)+1100(taxi fare)=Rs.3300
2.Parties involved:-Zoom Car, Mahindra RSA, Taxi Service, Me
3.Amount reflecting as outstanding=Rs.12305

Regards,
Saurav Kumar Singh

I booked zommcar with booking id - JPS6T7MJA, Mahindra XUV 5oo from time 13 feb 2017 11:00AM to 15 feb 2017 10:00AM With amount 7195 . First of all i booked car at 11 feb . At 12 feb 8:00PM i got call from zoomcar that u can not get car from that site because car has been accidented . So they change my delivery location . When i go to take car fleet member took my phone and started to fill checklist . Thenafter when i start to drive after 20 meter i stopped because a light on meter was blinking that light was of ajar warning hood open . I told to the fleet member who delivered car to me . He said okh i can drive . Then when i was on highway i set cruise control on at 115kmph . Either i didnt press any pedal or reset cruise control light of cruise control on meter was on speed was varying . Car beeps because its 125 kmph . Then at evening nearby abt 7:40PM when i was driving on GT road all lights on meter starts blinking at speedometer moment to 0 kmph to 220 kmph . It happened twice and engine stops. It was our good luck that we were on extreme left lane . Then nearby 7:50 i confirm it to zoomcar so they arrange us mahindra road side assistance . Then we ask them to replacement . They told us that they will arrange cab . Bt no cab available there . To confirm abt the replacement or cab they take a time of 2:30 hours . In between that time we call them miniimum 10 times . finally they failed to help us . Then at 12:48 i handed over tha car to mahindra road side assistance team . Then i again start calling to zoomcar bt they were not accepting any input on IVR . Without my prior confirmation they cancelled my booking . When i asked them for replacement they said no replacement is available . Bt here i cant see any booking summary . And when i asked them refund for remaining hours and kms then they said for mechanic confirmation .then they will refund .i missed my interview . They are not little but worried abt us and car . Superviser from mahindra is calling me to take permission to open dashboard of car . They even didnt call to mahindra service . The thing i want either replacment or instant refund so i can book other cab . Some of rhe pictures are attached there .

Inspite of speaking with 4 agents more than for 1hr and after submitting all the required proofs why is my refund rejected? 1st spoke customer service agent accepted that the mistake was from your end and the discounted amount of 224 will be reverted! Why is that rejected? Deepak [protected]@aol.com-----Original Message-----From: ZoomCar To: iiduid Sent: Mon, Feb 13, 2017 05:08 PMSubject: Your Zoomcar Booking: JPS6T7WPERefund ProcessedHi DEEPAK SOWMIYAN, Booking CompletedRefund ProcessedProcess CompletedYour booking id JPS6T7WPE is now complete. Hope you had a great trip!We have calculated all your booking charges.No refund was required.

Booking reference: JPS6VNEZI
Car: Scorpio S4
Pick up: Meenaxi Mall, Bannerghatta Road, Blore
Pick up date: 01 Feb 2017 05:00 hrs
Return date: 11 Feb 2017 01:00 hrs
Complaint number ref: 365645
Current complaint status: closed, with notes that customer declined the pathetic INR 1000 driving credit.

Picked up the car on 01 Feb at 06:00 hrs. On visual inspection all looked ok. Exterior had a few minor dents, interior clean, car started and engine sounded healthy. Started driving.
- Engine in good condition
- Gear box was a little fidgety, but manageable
- Braking satisfactory

Once I got onto NICE road, realized the suspension was not in great shape. Considering the car was a rental and had seen 100, 000+ kms, not surprised. But realized there was a wobble after 80kmph.

Once I got onto NH4, realized how badly screwed I was. Wobble and steering vibration at 80 kmph; once I hit 100 kmph, the scorpio was wobbling so bad, it was not fit for driving and was unsafe to drive beyond speeds of 85-90 kmph.

Called up customer service and explained - was asked to find a local mechanic and have it checked out. Was a bit early in the morning, and could not find a mechanic. Since I was visiting India from abroad and was pressed for time, I continued to my destination [which was Sirsi - 450 kms from Blore]. The drive was very unpleasant and took too long since I had to either bear the wobbly car OR drive at less than 80 kmph.

Brought the car to a mechanic and he pointed out to me that:
- on the rear axle left tyre was brand new, right tyre had seen 20k+ kms. Bad idea on a rear wheel drive; was causing the car to drag to the right
- 3 of the 4 tyres were badly worn out on the inside
- he offered to balance the wheels but told me the tyres needed replacing and there was not much he could do.

After the wheel balancing, the car was a little better.

On my drive back [Sirsi - Blore], the car handled a little better, but still had considerable drag and wobbled badly past 100 kmph.

I returned the car, paid all due amount, and then raised a complaint with Zoom car customer care about this. Then started the fun and games with the customer care. The customer care are polite and well spoken but are trained well to screw with the customer. Events unfolded as below:

11 Feb, 11 AM: I call customer care, explain the issue, raise complaint, told "we will get back to you in 24 hrs".

11 Feb, 6 PM: I am on another call when zoomcar calls; I tell them "on an important call, can you please call in 20 mins" - but I do not hear back from them.

12 Feb, 8 PM: I call zoomcar again - they say the complaint is in status "awaiting customer"!! So, basically rather than call me in 20 mins as I had asked, they just set the complaint to "awaiting customer" hoping it would just go away. I tell them they were to call me. I end up talking to 2 different people over 25 mins, explain the issue in detail twice. The guy first offers to pay the cost ow wheel balancing! What a chancer. I tell him of course zoomcar will pay for the wheel balancing since they advised I get the car repaired and told me they would reimburse the amount. He then promises to call back in 15 mins.

I tell the customer care that I have photos to prove that this is a genuine complaint. I also tell them they can have the car inspected and will know the issue is real and major.

12 Feb, 8:15 PM: Someone calls from zoomcar and offers INR 1000 in driving credit. I tell them that 1k driving credit on a 30k rental for giving me a car with unsafe and undrivable tyres is ridiculous.

So, basically, I paid 30k for a 10 day car rental. Zoomcar gave me a car with unsafe tyres that needed to be replaced. When I raised a complaint, they tried to screw with me and gave me the run around. After explaining the same issue to 4 different people and wasting 2 hours of my time they offer me a INR 1000 in driving credit. This is just horrible customer service - you take my money, do not give me what I should get for money and offer some pathetic 1000 rupee refund.

I attach photos of the tyres for your reference. You can see clearly how the insides of the tyres are worn out. You can also see where some idiot of a mechanic fit a new tyre on the rear left leaving a worn out tyre on the rear right - this on a rear wheel drive vehicle.

Oh, and finally as an added bonus, the 5v charger points in the car were not working.

At this point I believe you are a bunch of chancers and thieves and do not intend to use your services again. I was in India on a vacation and am returning today and do not have the patience to make international calls to talk to you guys. But if you find a way to make this right for me, do so.

Kiran

PS: the above is going on Facebook, Twitter, TripAdvisor and consumercomplaints.in for now and then on any other place I think I can put on. Terrible service like this deserves to get the publicity it should.

They will ask you to book the car first and start their foul game in the name of DL.

If you fail to approve it, they won't pay back your money.

Looters at their best.

They will not publish customer care number on their own web site, you have to dig a lot to find the customer care.

It is like a hell talking to them, not at all helpful. Not their fault, policies matters.

Giving 1 star, cause there is no 0 star option available.