Zoomcar Complaints & Reviews

Had a zoom car booking for 8pm and i was told no car is present at 6:30Pm. I am being given the open to either delay my ride by 2 hrs and that too pick it up 20 kms away from me.. or get it now by going 35kms away. Seriouslyyy??? is this your hassle free service? What am i supposed to do now ?? next can cannot be booked untill 2 hrs from now and even not even a single car is close to me.

I was given a compensation of 500 credit points becouse of this but do you think that will resolve my issue ??? Why cant get a replacent car driven to me instead even if there is gonna be a delay ?? why do i take the pain of going 35ms to fetch it and then coming back home to get my stuff for the actual journey. Worst service ever by ZOOM CAR.

Reference booking id: jps6tclcr
Customer: anurag jain
Car : honda amaze
Date : 18th feb, 2017
City : bengaluru

The tag of ‘zoom car’ is so true, it do “zoom” upon the customers with all their reveries that customer is the only predator for all their “good car conditions” (P. S. The sarcasm). Something similar happened with us on 19.02.2016, sunday. We, a group of five, booked a car (Honda amaze) on saturday night when the odometer already read 93295 kms at 11.05 pm. Ganpati bappa morya! Yeah, we started our drive at 11.20 pm. It went smooth, though only for around 5 kms. You need a grip of every new thing we do! (I am sounding correct here) even we had some adjustment issues initially but once when we halted at a chai-point, we had an instance which made us ponder over the “zoom car” we opted for. Reverse gear was not working properly, a minumum time for a reverse gear to function in the car was noted as 5 mins. However, alike every other individual in bangalore, the zest of saturday sunday was pumping in our blood and no one wanted to bring the journey to an abrupt end. We took over the ride from there. To our bad luck, within a matter of 30 mins, when you are already out of city, we started inhaling some burning smell. However, we were in a perception that due to rough terrain there can be some issues with tyres. We did not find it good-enough-place to halt and check. We continued. But when the smell got evident enough to make our senses alert, we halted in front of a renowned center present in kanakpura, 30 kms away from city. Immediately, doing no delay, we called up the road side assistance of zoom car. “please be on line till the time we connect to our executive” sounds so familiar. So it was on that day. The executive did took the call. We conveyed all our issues to the concerned person, and he demanded 5 mins to come back to us with a solution. Sorry, for not mentioning that the time we halted near the center was 1 p. M. Coming back, that 5 mins got replaced with 15. Never mind, we all know, even being late sometimes yields the desired result. Post 15 mins, the executive connected us with the honda customer centre, without any further sync in between them. The executive of honda customer centre stated that he will be toing the car and will provide us with a cab which will drive us back to our homes within a reach of 50kms without any charge, post which we would be charged. We again called up zoom car, and now they came up with ‘please wait for 15 mins’ our mechanic-assistance team will contact you soon. At this juncture, we even asked them if they could provide us with any alternate vehicle. Because no matter what, a cab was to come, instead, a car could be provided. But, neither did we come to know which mechanic-assistance team nor the time within which they will reach us. We again tried connecting with honda customer centre, after trying multiple times, our call was being heard. ‘please take the way, it was just being listened!’ they again demanded 15 mins, to connect with some of their team person to get back to us. Please note, by 2.30 am, there was absolute no response either by call or by action. We again called them back, and they said they will reach by 4 am, maximum by 4.10. We all did wonder that a drive of 25-30 kms takes 3 hours to reach at the point we were present. We did wait with all our patience and clock struck 4. Even 4.20. But no sign. Now even our calls were not being heard. Out of nowhere, finding no solution to it, we started our journey knowing the fact that we are not in reachable zone of zoom car and our money was also not to be refunded. The car, red in color, resembled the red signal! We drove till our destination with all safety measures. I remember even few bi-cycles waived crossing us. Nevertheless, may be the fault for which we are demanded with a penalty is we are enthusiast soul. For zoom car, you should have being at that spot only until honda car assistance would have reached you!!! Mind, no matter how much time they were about to take!! Their time and service is so precious. We were asked that we will be charged for driving the car in poor state for all the distance the car has travelled since its inception.
Now, we leave this open to you all to say penalty for taking all measures, driving safely, most important, waiting for more than three hours in an abandoned road with no proper assistance, no coordination, and calls for a fine!! [with a threat, if you don’t pay, legal actions are waiting at your doorstep].

This is very frustrating... I have sucessfuly booked an XUV vehicle through Zoom car app from Dwarka, new Delhi. Since it was said that I need to pick the vehicle from their pickup point in Dwarka, sector 18, when I reached it said that the vehicle is not available and will only be provide after 4hours. While contacting their customer care, they reverted that they had tried to contact me but I didn't picked up third call. My question is- if I haven't picked the cal (due to any reason) then why didn't they send a text MSG or email informing this. Anyways, after struggling to contact them, they said the vehicle will be provided at 1:30pm and it's already 1:45pm and no sign of vehicle. My parents and family member s are waiting at my home. Sorry to say, the resonse and ownership from zoom is unprofessional, no one is taking responsibility. As of now, I am left out with anything but to wait for the vehicle to come. Very very unprofessional ism and pathetic response. The only empathising behavior showcased during this whole episode was the person avaible at the pickup point - Vinay. He was the only person who was willing to help me out. Incase Zoom is reviewing customer complaints please update me with the status of my vehicle and refund. I have already paid from 1230pm. I definitely need my money back. My booking I'd - JPS6TCQ1F thanks, Ganesh [protected]

Alright, after being a regular Zoom Car Customer and a series of mixed experiences, this issue has puzzled me to the core and is keeping me sleepless for the past few nights.

I booked Ford Ecosport from 10:00 PM 04 Feb 2017 to 12:00 PM 05 Feb 2017. My BOOKING ID is JPS6V9G8Y. I paid a total of 2200 INR as the booking fees over the app.An hour before the pickup time at around 9PM I get a call that the booked car (Ecosport) is unavailable but an alternative (Mahindra Scorpio )is available.Perplexed by the response, right at the brink of collecting time, we decided to go forward and collect the car offered anyways by 10:30 PM .Reaching the destination we found the car to be in a untidy state, vomit on the floor and mats and window which upon confrontation was immediately cleaned up(We are unaware of the previous ride details) After collecting the car we headed to Nandi Hills, a decent getaway destination 80 kms from Bangalore where the vehicle started showing signs of bad clutch. The clutch pedal will not raise off the floor and mild smoke to come started to come from the engine. The hydraulics to the clutch stopped working. It looked like the master cylinder has gone out. This happened exactly a mile before our destination spot at around 6 AM( we started 4 AM)

The response from Zoom customer care was a tedious process. There is one number to call to which happens to take complaints and then registers it to forward it to respective internal departments.After making several calls to customer care, they registered a complain for the break down and informed us that Mahindra Road Side Assistance (RSA) will pick up the vehicle and tow it for repair. . Zoom did not offer any alternate vehicle for our trip though I mentioned that I have further plans of travel to elsewhere destinations. Instead they suggested to make our own taxi reservations for the trip but I was assured the following statements:
1) The amount paid for the remaining hours would be refunded.
2) Mahindra Roadside Assistance would tow the car to a repair workshop and taker care of
3)Zoom car provide a taxi for one way drop back to our residence out of which first 50 km would be free.(we traveled total 80 kms back home)
4) The amount for the taxi would be refunded.

Later a Mahindra RSA calls me around 10 pm and informs that the towing truck along with a custody person had been arranged and that they would be providing the taxi to our destination . After some time the 3rd party taxi operator arranged by Zoom Car/Mahindra called me that there will be an additional charge post 50 KMs (I paid 1100 total for Taxi) and about the refund, we have to claim with Zoom Car later on. We spoke to the Zoom car executive handling our case and he confirmed me on the same.(We spoke to Rohit from Zoom car)

An hour later Mahindra RSA calls me around 11 pm and informs that the towing truck itself has broken down and it will take another 1-2 hrs to get there.This was another disaster or rather a catastrophic goo[censored]p by zoom car which cannot be explained.Still hopeful, finally the taxi driver arrives at 12:30 PM to pick us up.We were without water and food stranded on the road and rushed downhill in the arranged pick up to refresh.We later coordinated with the upcoming towing company to have the car pick up and delivered at the workshop which was safely executed.We handed over the vehicle at 1:30 pm after some coordination and finally reached home by 2:30.

Since then it has been a tedious process for the next two days to get the update on the amount refund.But to my surprise what I see is another big blunder.ON the app, I now see an outstanding amount of Rs.12305 . 6th Feb they mention that that amount is towards vehicle damages. When I asked the reason, they did not know why and said they would register a complain and that I would receive a call within an hour.They did not mention anything about refunding the remaining amount.

Since then I haven't received any update till date and this is bugging me to the core to have this resolved.

Here is a glossary for reference:
1.Amount refund needed :2200(zoom car fare)+1100(taxi fare)=Rs.3300
2.Parties involved:-Zoom Car, Mahindra RSA, Taxi Service, Me
3.Amount reflecting as outstanding=Rs.12305

Regards,
Saurav Kumar Singh

I booked zommcar with booking id - JPS6T7MJA, Mahindra XUV 5oo from time 13 feb 2017 11:00AM to 15 feb 2017 10:00AM With amount 7195 . First of all i booked car at 11 feb . At 12 feb 8:00PM i got call from zoomcar that u can not get car from that site because car has been accidented . So they change my delivery location . When i go to take car fleet member took my phone and started to fill checklist . Thenafter when i start to drive after 20 meter i stopped because a light on meter was blinking that light was of ajar warning hood open . I told to the fleet member who delivered car to me . He said okh i can drive . Then when i was on highway i set cruise control on at 115kmph . Either i didnt press any pedal or reset cruise control light of cruise control on meter was on speed was varying . Car beeps because its 125 kmph . Then at evening nearby abt 7:40PM when i was driving on GT road all lights on meter starts blinking at speedometer moment to 0 kmph to 220 kmph . It happened twice and engine stops. It was our good luck that we were on extreme left lane . Then nearby 7:50 i confirm it to zoomcar so they arrange us mahindra road side assistance . Then we ask them to replacement . They told us that they will arrange cab . Bt no cab available there . To confirm abt the replacement or cab they take a time of 2:30 hours . In between that time we call them miniimum 10 times . finally they failed to help us . Then at 12:48 i handed over tha car to mahindra road side assistance team . Then i again start calling to zoomcar bt they were not accepting any input on IVR . Without my prior confirmation they cancelled my booking . When i asked them for replacement they said no replacement is available . Bt here i cant see any booking summary . And when i asked them refund for remaining hours and kms then they said for mechanic confirmation .then they will refund .i missed my interview . They are not little but worried abt us and car . Superviser from mahindra is calling me to take permission to open dashboard of car . They even didnt call to mahindra service . The thing i want either replacment or instant refund so i can book other cab . Some of rhe pictures are attached there .

Inspite of speaking with 4 agents more than for 1hr and after submitting all the required proofs why is my refund rejected? 1st spoke customer service agent accepted that the mistake was from your end and the discounted amount of 224 will be reverted! Why is that rejected? Deepak [protected]@aol.com-----Original Message-----From: ZoomCar To: iiduid Sent: Mon, Feb 13, 2017 05:08 PMSubject: Your Zoomcar Booking: JPS6T7WPERefund ProcessedHi DEEPAK SOWMIYAN, Booking CompletedRefund ProcessedProcess CompletedYour booking id JPS6T7WPE is now complete. Hope you had a great trip!We have calculated all your booking charges.No refund was required.

Booking reference: JPS6VNEZI
Car: Scorpio S4
Pick up: Meenaxi Mall, Bannerghatta Road, Blore
Pick up date: 01 Feb 2017 05:00 hrs
Return date: 11 Feb 2017 01:00 hrs
Complaint number ref: 365645
Current complaint status: closed, with notes that customer declined the pathetic INR 1000 driving credit.

Picked up the car on 01 Feb at 06:00 hrs. On visual inspection all looked ok. Exterior had a few minor dents, interior clean, car started and engine sounded healthy. Started driving.
- Engine in good condition
- Gear box was a little fidgety, but manageable
- Braking satisfactory

Once I got onto NICE road, realized the suspension was not in great shape. Considering the car was a rental and had seen 100, 000+ kms, not surprised. But realized there was a wobble after 80kmph.

Once I got onto NH4, realized how badly screwed I was. Wobble and steering vibration at 80 kmph; once I hit 100 kmph, the scorpio was wobbling so bad, it was not fit for driving and was unsafe to drive beyond speeds of 85-90 kmph.

Called up customer service and explained - was asked to find a local mechanic and have it checked out. Was a bit early in the morning, and could not find a mechanic. Since I was visiting India from abroad and was pressed for time, I continued to my destination [which was Sirsi - 450 kms from Blore]. The drive was very unpleasant and took too long since I had to either bear the wobbly car OR drive at less than 80 kmph.

Brought the car to a mechanic and he pointed out to me that:
- on the rear axle left tyre was brand new, right tyre had seen 20k+ kms. Bad idea on a rear wheel drive; was causing the car to drag to the right
- 3 of the 4 tyres were badly worn out on the inside
- he offered to balance the wheels but told me the tyres needed replacing and there was not much he could do.

After the wheel balancing, the car was a little better.

On my drive back [Sirsi - Blore], the car handled a little better, but still had considerable drag and wobbled badly past 100 kmph.

I returned the car, paid all due amount, and then raised a complaint with Zoom car customer care about this. Then started the fun and games with the customer care. The customer care are polite and well spoken but are trained well to screw with the customer. Events unfolded as below:

11 Feb, 11 AM: I call customer care, explain the issue, raise complaint, told "we will get back to you in 24 hrs".

11 Feb, 6 PM: I am on another call when zoomcar calls; I tell them "on an important call, can you please call in 20 mins" - but I do not hear back from them.

12 Feb, 8 PM: I call zoomcar again - they say the complaint is in status "awaiting customer"!! So, basically rather than call me in 20 mins as I had asked, they just set the complaint to "awaiting customer" hoping it would just go away. I tell them they were to call me. I end up talking to 2 different people over 25 mins, explain the issue in detail twice. The guy first offers to pay the cost ow wheel balancing! What a chancer. I tell him of course zoomcar will pay for the wheel balancing since they advised I get the car repaired and told me they would reimburse the amount. He then promises to call back in 15 mins.

I tell the customer care that I have photos to prove that this is a genuine complaint. I also tell them they can have the car inspected and will know the issue is real and major.

12 Feb, 8:15 PM: Someone calls from zoomcar and offers INR 1000 in driving credit. I tell them that 1k driving credit on a 30k rental for giving me a car with unsafe and undrivable tyres is ridiculous.

So, basically, I paid 30k for a 10 day car rental. Zoomcar gave me a car with unsafe tyres that needed to be replaced. When I raised a complaint, they tried to screw with me and gave me the run around. After explaining the same issue to 4 different people and wasting 2 hours of my time they offer me a INR 1000 in driving credit. This is just horrible customer service - you take my money, do not give me what I should get for money and offer some pathetic 1000 rupee refund.

I attach photos of the tyres for your reference. You can see clearly how the insides of the tyres are worn out. You can also see where some idiot of a mechanic fit a new tyre on the rear left leaving a worn out tyre on the rear right - this on a rear wheel drive vehicle.

Oh, and finally as an added bonus, the 5v charger points in the car were not working.

At this point I believe you are a bunch of chancers and thieves and do not intend to use your services again. I was in India on a vacation and am returning today and do not have the patience to make international calls to talk to you guys. But if you find a way to make this right for me, do so.

Kiran

PS: the above is going on Facebook, Twitter, TripAdvisor and consumercomplaints.in for now and then on any other place I think I can put on. Terrible service like this deserves to get the publicity it should.

They will ask you to book the car first and start their foul game in the name of DL.

If you fail to approve it, they won't pay back your money.

Looters at their best.

They will not publish customer care number on their own web site, you have to dig a lot to find the customer care.

It is like a hell talking to them, not at all helpful. Not their fault, policies matters.

Giving 1 star, cause there is no 0 star option available.

Hi,

I have been levied with damage fee incorrectly.

I returned the perfect condition and attached are the pics before taking the car and while returning the car.

I am not sure how the vehicle is damaged when the damage was not their when am returning the vehicle.

Attaching the pics and also your Customer care are telling that the car is damaged.

What the hell is this and when i asked for a pick some random pic has been sent to me

Overview of what happened:
Today i booked ZOOM Car[Okkiyam Thuraipakkam] from 5:00 PM to 9:00 PM to attend important function. We reached pick up point at 4:50 PM. Executive in that location have started asking to "start trip" in Mobile App. Since i am first time user i didnt know the process. Executive tries to start the vehicle and noticed KEY is broken into two pieces[Attached Photo]. He is asking us to adjust my using the broken key when ever i want to start. It is Ford Ecosport, sensor in key. Almost 45 Mins he tried and again asked me to adjust with that this time he used insulation tape. After 2 try it is not started. So we asked him to cancel the booking since trip is started. He and his colleagues simply not responding.

Then i tried customer care and explained the above. They told that will come back in 15 Mins. I waited nothing went only time is gone. I called again [Customer Care Executive - Sahan] and explain the problem. Sahan told team is working and give me solution in 5 Mins. After 30 Mins nothing happend. Executive in location doing there work, i am still waiting to go to function.

Third time i called and started explaining the same from another mobile. They asked me to wait 5 Mins. Suddenly i got call to my registered mobile. Finally person who called told that he will cancel my booking and amount will refund in 15 Days.

Because of this below are losses for me:
1. Not able to attend the function at time. Till 6:45 we were in pick up location.
2. Booking Amount given will be refunded after 15 Working Days. Please think of dont have such fund in account which is very much needed.
3. Time and Mobile balance.

Lot of pressure, depression, tension and abnormal situation.

Hello,

Very much disappointed with the cancelled booking refund process by Zoom (Booking ID #JPS6VFIYN).

I made booking on 19 Dec 2016, paid 6340 INR for booking and 5000 INR as deposit and later cancelled my booking on 10 Jan 2017.

I received refund of 4800 toward my deposit in Paytm wallet and have been told 6340 INR will be credited back to my bank account with in 5 to 20 working days.

I patiently waited and when I started following up with customer care on 1 Feb they told me they had already refunded this amount and even surprised to see my zoom account shows refund completed.

Later I showed them three month bank statement to prove them it wasn't credit to my bank account, then customer care asked me to wait for more 5 to 15 working days.

This is unacceptable, there is no track of the refund process by zoom team, creating pain for users to do several follow ups.

Now when I called customer care they disconnected, when I chat with zoom customer in FB they stopped communicating after a while...

I liked the zoom concept and technology but when it comes to payment and refund.. IT's PAINFUL... NEED TO THINK BEFORE MAKE ANY PAYMENT..

I am hoping zoom team will hear my voice and do the needful...

Regards,
Babu CK

I made a booking with booking Id: JPS6VF745. I had made an advance payment of Rs. 5000/-. Unfortunately, zoomcar only refunded me Rs. 4010/-.
Rest of the amount i.e. Rs. 990/- is still pending on their side.

After several complaints and queries, I have not received a proper response from their side. Each time I have contacted zoomcar I have received a different solution for my problem but none of them has been implemented.

My name is Rohit Arora s/o Shri Ashok Arora r/o B-4/177A keshav puram, Lawrence road delhi 110035 .
Dear sir or madam i had a car booking from zoom car self driven vehicles for 24 January 5 am to 26 January 11:30 pm and i had pay the entire payment of 13500 in advance and the security depsit of 1500 rs in that they had to provide a car and fuel expense they provide us a car with a half tank of fuel and said that when u drop the car show yours fuel bill and we would refund your money but from the weather problem i was late for the one day and they have a option of extend booking in their application of car booking i had try alot but they dont extended our bookings and they are foricing us drop the car we would request them plz extend my booking but they refused and telling me late charges of 500 rs per hour and late fee of 250 rs per hour and after that i had to pay 15 rs per/km i request them i cant afford that much money plz extend my booking but they refused again then they disconnected the call next day i was on d way of Dalhousie to delhi and i was at pathankhot check post they locked the car from the gps system the car was not working i suppose there was a problem in car i called a car mechanic he didn't find the problem then i called zoom car they told us that they locked the car and approaching me to pay online the sum of 33780rs as the late charges then they unlocked the car i request them that i am not able to pay this much right now plz take the some money now and i will pay the balance ammount in delhi plz unlocked the car i am with my two kids nd four friends plz unblock the car but they refused again nd harassing me that they take me to court i requested again that i will pay 15000rs now plz and the balance in delhi they refused then i asked do whatever u want do i am not going to pay this much i asked them you are harrasing the customer to pay the this much late fee of one day that is too much and then they said plz droped our car we will arranged the tow i said how can i go they said go yourself i requested again that was with my children's how can i go then they refused again then i would go to the railway station and came back to my house i want to request you please take a legal action on my complaint .
Thanks and regards
Rohit Arora

I did a booking yesterday and paid 6092 INR however zoom car never confirmed my booking stating the payment is not made. I have all the proofs from my bank that the payment was successful and have provided reference number too. I keep trying zoom cars but there is no human to talk.

Mr Greg claims the simplicity with Grandma. My Grandma is smarter than all of these. Process is simply complex !

We picked up the car (Maruti Suzuki Swift;Red; KA 03 AC 3544) from the parking lot of The Garuda Mall, Mysuru on Monday, 16th Jaunuary 2017.
At the time of pick-up, the car was facing acceleration problems. On complaining to Mr. Girish (Zoomcar Delivery guy), he advised us to continue driving stating it to be a normal problem. On our way to Coorg, the car was revving on its own without going forward.
The car was not generating sufficient power to climb the ghat sections of Coorg. We stopped the car and noticed a pungent smell from the bonnet. On the advice of Mr. Girish, we started the car, but the car was in a worse condition than before. We, then stopped the car near a shop. The shopkeeper called a local mechanic, who suggested clutch failure as the root cause. On contacting Mr. Girish, he directed us to call Zoomcar customer care. On contacting customer care, they advised to not drive the car and asked us to wait for another car. After 30 minutes, we again contacted them and were told to handover the car to the towing vehicle as they cannot provide us with a new car as it was beyond their service area. The customer care personnel asked us to continue our journey on our own and Zoomcar would refund the amount as soon as possible. We refused to hand over the keys unless we were provided with a suitable replacement or total refund. We asked them to keep the money and provide us with a cab for the remainder of our journey. Instead of booking a cab for us, they asked us to book it ourselves and provide the receipt to reimburse the amount. Citing lack of funds, we asked them for a refund as soon as possible. After waiting for 30minutes, Zoomcar informed us to hand over the keys as it would take 48 hours to initiate the refund citing company policy, after receiving report from a Maruti Suzuki service center. We handed over the car to the towing van and asked them for a ride till Coorg, to which they agreed. On our way, we took the car’s documents in our custody as a guarantee. We arrived at the Maruti service center where we were informed about clutch failure and the report would be generated the following day. The next day, we were notified on the Zoomcar app to pay an outstanding amount of Rs. 10, 000. We were surprised to see such an exorbitant amount for no apparent reason. We called the customer care immediately and were not provided with a satisfactory reply and told us to wait for a call from their tech support. We received a call in the evening stating that it will take five days to initiate refund. After five days we were informed that until and unless we return the car documents to them they cannot process the refund. On receiving the documents couriered by us their team imposed another amount of Rs. 10, 000 on us stating that we may have driven the car on half clutch resulting into clutch failure. On hearing this we were shocked that how can a clutch fail by driving only about 100 Kms, are the vehicles of Zoomcar safe. As engineers, we are very well aware of the working of clutch. With our driving experience of 5 years, we know how to drive a car. On informing this to Zoomcar, they had no answer and asked us wait. Following day, they informed that they would waive off the fine of Rs.20, 000 but asked us to pay Rs.10, 000 towards inconvenience as they couldn’t rent the car to another customer.
How could a reputed company, like Zoomcar, is unprofessional and unethical in doing business. This has cost us our refund and other expenses for the alternatives used.
We faced serious inconvenience due to this ordeal. Our trip was ruined. This put the reputation of Zoomcar in jeopardy.
Attached are some pics of damaged parts of car which we got from service center

This is my second bad experience with zoomcar and this time it turned out to be a nightmare.
I booked a honda city (DL 1N 8813) for 9 PM 25th jan 2017 to 11AM 26 jan 2017 from chandigarh.my booking id is JPS6VNLZT.
I paid a total amount of 4060 INR including security deposit of 1500 INR.
Firstly after reaching at 9pm to our car location there was no customer incharge to hand over the keys after calling customer care the guy showed up around 9:30 pm. After we started driving around 9:30pm from chandigarh towards himachal at 10:40 pm just after driving for [ 23 km] the vehicle started showing bad signs of clutch.The vehicle stopped and the clutch didnt responded.
The response from zoomcar was not prompt.After 5-6 calls to the customer care they filed a complaint of breakdown of the car. Around 2:30 am after three hours filing the complaint the Honda roadside assistance showed up to tow the vehicle for repair.
After inspection he told it might be due less clutch oil in the car the vehicle showed up this condition.He also insisted to not to rely so much on zoomcar as every next week he had to tow atleast one zoomcar for no such good reasons.its just because of iappropriate service of the cars the people have face such problems in such harsh climate.
After several calls to the zoomcar at 2-3am they refused us to provide alternate vehicle and we were stuck in the middle of the rainy night. At 3:30 am they provided us the cab to make us to reach at the safe place in the city so that we can head to our homes (ps-the trip to himachal was already spoiled by them).At 3am they confirmed us to refund our entire amount but at 4am my zoomcar app displayed i have to pay vehicle damage fee of 10000 INR.
I STRONGLY ASK YOU WHICH MECHANIC YOU GOT WITHIN 15 MINS TO CHECK FOR THE DAMAGE AND TOOK MORE THAN 3 HOURS TO JUST EVEN LISTEN TO OUR COMPLAINT??
I appealingly request the authorities of zoomcar to see to this concern and initiate my refund for making me stand for than 3 hours in the middle of the night at such a secluded place. I request you to see to this concern immediately.

Zoomcar mobile application just doesn't allow users to login to citrus wallet which is the only cash back option that they have. (Cheeky huh!)

Every time i try to link citrus account to zoomcar (Application and website) it says "email not registered"

The way i see it, there must be some server issue. Should i be informed prior? Or should it not be resolved in 3 days?

When i write to zoomcar customer care about this, they wrote back asking me to get in touch with citrus customer care.
For the record, my citrus account is working perfect! In that case, should i reach citrus or zoomcar when there is a problem with zoomcar (App or website)? Make sense rt?

If zoomcare is interested in resolving my issue, find my number below.

Shyam prasad,
[protected].

I have been charged for over speeding above 125 km per hr. They have not communicated to us about this during multiple discussion with them. I asked explicitly if we need to follow some policy or protocol but they did not mentioned anything then. I contacted customer care to relax the fine as i was not aware, however they are persistent that we should read the policy and they can't help. Pure case of fraudulent behaviour and cleverly designed scheme to cheat customers.

My name is amandeep singh i opened a zoom car page and try to book the car and it booked but it is not the real page according to the agents of zoom car the link of page was c.zoomcarstaging.com and i lost 1800 rs so i just requesting please check the page so that no one other face the same loss which i have taken
The page and process is same of zoomcar.com evan the booking od os also the same with original bookings

Booking ID: JPS6VBGKP

CASE:351716

Booked a car on 2nd JAN & paid a refundable deposit along with the rental of Rs. 570. Total of Rs. 5570. Post completion of the ride I was informed that the amount will be refunded within 5-15 working days.

Spoke to the customer care several times over the phone to know the status on the refund.

Finally when on the 15th working day(20th JAN) when I contacted the customer care, They informed that the refund status is still showing initiated from their end and I need to wait until the end of day. If the refund was not received they asked me to reply to an email they has sent me as a test email.

I emailed the team on 21st JAN informing that the refund amount is still now reflecting in my bank account. Also I had contacted the customer care at the same time and spoke with a Supervisor.

This person asked me to reply to the same email with my bank account number and a statement copy for the purpose of investigation.

After I share all the required details, I receive a reply to the email asking for the 16 digit Card Number for verification purpose. Now this is ridiculous. Sharing the 16 Digit Debit Card Number is just not acceptable. Sensitive information like these cannot be asked for verification purpose.

No sign of refund anyways. As per the company's refund policy the money will be refunded within 5-15 days. No where in the statement its mentioned working days.
What the company promise is not being delivered. Worst ever experience. The refund is still under investigation and I haven't received a concreted answer for the delay.