Zoomcar Complaints & Reviews

Worst customer support.
Mercedes GLA was booked. But our age wasn't in the 24 year limit. We weren't intimated about this special age condition while booking or even after DL verification. When there is a different set of rules/conditions it should be made as a pop-up or something so that customers can save their loss of money later. That wasn't made. At the pick up location, we were denied the car. Fine that we are not above the age limit, but can't they assign us an other car? When there are lots of em available at the same location? It's not like they have to go beyond their normalcy to get us a car, the cars are just there, can't they reassign it? Can't they do this small thing to their customers? Instead they cancel our booking and we have to lost the entire amount ( except refundable deposit ofc). Is this the customer service they can provide? so much money oriented? We even told them that we had come from far off location and that our whole journey would go in vain. Still no support when there were lot of vehicles available.

At the time of registration mistakenly i uploaded my friends dl into my account. I want to get my dl into my account and remove my friends dl in my account. And when i called zoomcar they r telling that it's in their policy once uploaded can't be removed they should have told it earlier while registration. But now the thing is i want to get my dl into my account.

On 8th -aug-2017, place: rangal Punjab hotel. Near Pune -Mumbai express highway. Driver hit me and run Car details: MH14CX8893 [PIMPRI-CHINCHWAD, MH]
Owner:1-ZOOM CAR INDIA PVT LTD
Vehicle:MARUTI CIAZ VXI(PETROL)
Motor Cab
RC/FC Expiry:25-May-18
Finance:A U FINANCIERS INDIA LTD
MV Tax upto:NA
-Courtesy:MoRTH/NIC around 11:00 PM on 8th aug the person using this car hit me and run kindly provide me the details of this person.alos take strict action against him

I booked a Ford figo on 01/Aug2017. For a day. After handing over car I received a mail stating the refund will be sent to paytm account. There is no information provided any where in the site that refunds are sent to paytm. But given information according to website is refunds are sent to originating/source account.(I have attached screen shot from website and emails sent from zoomcar team) These people did not notify that refund sent to paytm account. Fact is that I did not had paytm account on my registered mobile number. No one informed me. Even after sending multiple emails and doing multiple calls, I did not got my credit, of Rs. 4, 868. Zoomcar people say "you follow up with paytm. It's not our job. "
Bottom line. I lost my security deposit amount.
Worst team. Worst support. The car was also not in proper condition. Clutch was so hard. Not tidy car.
Overall. I recommend PLS do not go for zoomcars. You have multiple other options.
Such a worst experience.
Cheating public for commissions.
When the website says that the refunds will be done in the same mode of source payment, why did you guys used paytm? Is it because, you get commission from paytm you put the customers on spot. If your zoom car really have any sort of ethics, stop this stupid drama and provide me the refund in the same mode in which the source payment was done.

Hi, I have booked a car from Zoom car but, as I have not carried original licence I had to cancel my booking. I have called the customer care on the same and they told the amount will be reimbursed. Although they processed the amount through transaction ID : gzwvbn47i, the amount is not reflecting in citrus wallet. Kindly rectify the same as soon as possible.

Due to accident front bumper has been broken but i was asked to pay for lot of things which are damaged before i have taken the car they have taken 10, 000 rupees but i was not mentioned what repairs have been made to the car. I have called our mechanic for his help he said that repair will be finished within 4, 000 rupees. Even i have asked that i will take for repair they are not allowing me for that.
Please help me out with this problem.

I booked zoom car on 4th july 2017 under booking id jps6tyuik in kolkata. The trip completed successfully and i have paid all the extra outstanding amount for extra time in our trip. It has been more than a month and i have dropped several emails to zoomcar but their replies are very laid back and when they respond they respond with wrong inputs/response. I don't understand if they have any professionalism or not?

@zoomcar plz refund my deposit money.

I've booked a ford figo car on 5th of this month. The booking id is jps6t0z2b. I've paid 425 rupees for booking charges and 5000 rupees as part of security deposit. I've travelled 9km extra for which zoom car had charged 108 rupees. So an amount of 4892 is to be credites. But only 4467 ruppes are credited. I would like to know what happened to the remaining 425 rupees.

Zoomin india — "unethical behaviour, false allegations, no refund!"

1 review
Sp spitigang on aug 7, 2017 mark as resolved

Beautiful trip ruined putting even our life in danger... All thanks to zoomcar!!! Worst experience ever.. Bigtime cheaters asking for money all the time through threatening mails with a baseless reason without any clear communication
Booking id : jps6t11g
Car no : blue scorpio dl1n8299 (Never ever take this car.. Do check this car number in your booking)
K. M. Driven :89, 200 km plus
Think many times before booking a zoomcar. At the time of booking their support team will call you many times daily for booking follow up. But after the booking no single call from their end for the issues. Last complete week we have been trying to call them every day to discuss upon our issue. But believe me their call center team never escalates the call to the concerned department n top of it every single day they give us a reason.. We din't answered their call. We had booked the car for 9 days (1-9 july), it had a break down on 3 day itself.. Now without any communication they directly raise a bill in they are charging my complete amount (23000) + deposit of 5000 + the fuel we had fill 3000. + they want more 5000 as damage charge. So.in all it's 36000k for a ride of just 3 days n not more than 500km. Also at time of registering break down they don't disclose any extras even after asking them multiple time.. They will directly mail u the bill no verbal communication. I guess there are much bet ter self drives available than zoom.

On 24th july 2017, i availed the car hiring service from zoom car against a refundable deposit of 5000/- under a order id no. Jps6t5tb3 and still not received my amount. I tried many time to contact zoom car, they have the same reply and are not able to give any satisfactory ans.

Zoom car is in hurry in collecting the amount than why not at the time of refund.

I had a booking for 29th apr 2017 for zoom car. After completion the refund amount was rs. 2220/- which was refunded to my account.

Somehow it is again debited from my account on 5th aug. 2017 by zoom car.
I would like to know the details. Why this amount is again debited from my account? And you have to inform us before doing any direct transactions from our accounts, you are not supposed to do this.

We had booked zoomcar in july, i requested them to provide me refunds in my bank account, they messaged me saying you will receive an email with a link where you can give your bank details, but almost a month has passed neither i have got any email nor my refund in my account. Tried calling them but customer care no doesn't have option of speaking to the executive.
Sala chutiyaa samjh rkhaa h kyaa tm sab ne..
Ab lag rha ki police kaa help lena pdegaa mujhe
Wahi last option hai paisaa wapis paane ka

I've been using zoomcar since last 1.5 years and very frequently. But 2 days ago what i experienced is very much shocking. I booked a swift. While keeping the stand still at road side i tried to adjust the left hand side mirror knob by stretching my hands from the driver's seat. But suddenly the mirror (Only the glass) fell on the road and got a crack. While returning the car they charged me any how. And it was rs 2000/ for a peace of glass. I tried to tell them why should i pay for a damage which hasn't been done for my fault. They told me it's all about their # policies.in hyderabad i used to get good condition cars. But in kolkata the many cars' condition is bad (Especially in amp mall). They are just fixing the previous damages temporarily or hiding it any how. The zoom car pickup point guys are not at all keeping the cars well. And that's why it creating misunderstandings between zoomcar and customers and it's just defaming the company. Previously also they tried to get charges for false damages which hasn't been done by me at all but due to the video footage of the car while pickup they couldn't not get succeeded in such kinda tricks. But this time how a person can supposedly check a mirror glass is well attached or not. The looking glass assembly was totally intact. I've decided i will never get back to zoom car again which is treating a long term customer in such bad way.

We had booked zoomcar in july, i requested them to provide me refunds in my bank account, they messaged me saying you will receive an email with a link where you can give your bank details, but almost a month has passed neither i have got any email nor my refund in my account. Tried calling them but customer care no doesn't have option of speaking to the executive.

I have booked a car in zoom.in hurry i din't take my original driving licence. When i have reached parking lot i have provided xerox of my driving licence. Zoom agent has not accepted my xerox. He informed that with in 5 hours if i don't pick up the car. The amount would be refunded back is what he informed. Now i see a message saying 0 rs refunded. This is worst. And the customer care number is of no use. I have tried atleast 100 times to contact and failed. Now i am not interested in leaving this matter here. I wanted to take this to consumer court. Please guide me.

Their staff horrable they behave they drunk they misbehaving i have video they blamming ubeatable even ready to beat me, look at ur staff driving style they drive toa back car on parking like an aeroplane even where they stand the car whole area have bamboos iron roads, poor experince i am going to file an case of harrasment again penal code 153/7 fore sure, look now your rating will crash all you rating on web after upload all case papers.' as well they cheated my money rs.4500 as security after blaming me i have video also.

Recently i had hire zoomcar for just to drive 50-60km. First of all i had to fight very much to get approve my dl since they were rejecting saying duplicate licence to my original one. They have really worst car demage policy, even if you make a single tiny scratch they will charge you huge, even if you do hard demage, you are going to regret in your life, that kind of charge they will put in. Though they will be claiming from the insurance. Basically you will lost your deposite as well, either they will give you 10-15 back by applying many fake charges, something like cleaning, repair etc. Etc. So never ever hire zoomcar. Not at all worth.

Booked zoomcar for 7 days, mentioning per hr 10 km can be travelled apart from free kms in your package which you choose. Overall total km travelled was 1077 which was very less than 7 * 240 per day. Now zoomcar is saying you were just having only free km in the package nothing more than it. Which is very clear that they are luring people with false and fake commitment and to trap customer. Which is unethical as per law governing these rental company. These people are charging more than 135/hr starting for a car, in which they are not mentioning a clear figure in km which can be travelled. Or they just providing rental car cabin with ac with fuel to park n enjoy ensuring not to travel and km travelled will be charged at very higher rate as per standard norms. All these matter raise a concern of overall big scam n cheating done by zoomcar. Zoomcar is fooling and cheating consumer by not depicting clear charges, overcharging, unethical deduction of funds of consumer.

I am writing this review/complaint about zoomcar after being frustrated with zoomcar pathetic service. We had a plan to go to hill station on 16-18th july and did not want to take our own cars. Instead we wanted to take a big car like sedan or suv category. We had heard a lot about zoomcar. Since it was our first experience with any rental car, we did not want to take any chances and wanted a hassle free experience. However this became a worst experience for us.

We booked a honda city with zoomcar for 3 days in rs 19111 (Including 5000 security amount) on 14th july for delivery on 15th july night. Impressed with the pictures (They show on their portal), we were sure the car will be new. If not new, atleast will be in a top position to run on the hills. Delivery time was 8:30 pm and the driver was almost on time. Until this time everything seemed good.

However when driver arrived with the car, the car was not upto our expectations and was very old car. Since we did not have any other option at that time, we made our mind for the same car. Now, driver was in a hurry to return and was expecting us to 'accept' the delivery and 'start' the trip asap. However we were supposed to inspect the vehicle before accepting it and starting the trip (As mentioned on its app). When we started inspecting, we found some minor/major dents in the car and noticed that the car was already ran around 1 lac kilometer. Although 1 lac km is not bad with hondacity but we did not want to take any chances on hill driving. Later on also found that the jack/rod kit was not complete and you cannot change your tyres using that kit. I was shocked with such a car delivered to us and the driver was very casual like it is a normal thing for them. He seemed very eager to impose that car on us. We discussed and decided to not accept that car and instead ask for a replacement car.

When we talked to the customer car executive about it, he said there is no other car available on our nearest location (East of kailash). When we asked to collect vehicle from any location, he then managed to arrange a replacement car for us from the same location. Since he was very sure for the alternate 'good' car, we went to east of kailash center on the same honda city with the driver leaving our cars on the delivery location. While on our way to the eok, the driver too accepted that this car is not suitable for hills. On reaching there, we were told by the area manager : sandeep, that there is no alternate car available and you should cancel the booking if you are not happy with the original car. To our surprise, the tone & attitude of so called reputed company's manager was very bad and unprofessional. He did not even think of talking to us about our problems and try to rectify them.

Later on when we talked to the customer care about it, they said there is one car available and you can check it. Now, the car that was mentioned was already parked there and was very dirty that had not been washed for long. They did not even bother to clear the dust on the windscreen. When we saw that, we straight away decided to cancel our booking since we were not satisfied with the type of cars zoomcar was trying to impose on us. It seemed those were the worst cars they were left with and they were trying to impose them on us to earn some money, since they knew that we already made the payment. We asked the customer care to cancel our booking with total refund and they agreed on email/message that they will return all the money : rs 19111. I even shared the pics of that dirty car on the number [protected] shared by customer care and they also accepted that the car is not in a delivery condition. When we asked for a shuttle which can drop us to nearest metro station, sandeep straightaway denied it and said talk to customer care for any help. It seemed it was useless to expect anything at that moment.

Later on we booked a new car from revv company and to our surprise, that less reputed compnay delivered us a car with excellent condition. When i say excellent condition, it means a well serviced & polished car with full petrol, almost no dents, 40k km driven and a very important thing: a well behaved and professional driver. We did not have any type of issues with the car and the entire process of booking and returning.

Now the hassle with zoomcar did not end there, while refunding my money they deducted rs 2500 as inconvenience fee since we cancelled the booking. Now, i am trying to figure out that what type of inconvenience they had in that entire incident. The total inconvenience was for us but still they wanted to earn with our inconvenience as well.

I am not sure if anyone else faced such terrible experience with zoomcar but i understand one thing that "the name is not enough". It reminded me of a saying "unchi dukan feeke pakwan". The only good part with zoomcar were their customer care executives.

I booked a honda city from my friends phone with his email id and when we reached the driving licence of my friend was not accepted by them, so the staff there asked me to put my driving license and change the name and it got verified. And recently when i tried booking a car from my phone through my email id, it got cancelled. Zoomcars called me up and they said once your driving license is registered through another email id it cannot be changed. I told them it wasn't really my fault because your staff asked me to do so! But then they said they cannot help in any way! This is a huge disappointment! So basically i cannot book any car in future! Very disappointed with your service. I hope you look forward to this and reply back if any solution is possible!! Very much dissapointed with zoomcars