Zoomcar Complaints & Reviews

We had booked zoomcar in july, i requested them to provide me refunds in my bank account, they messaged me saying you will receive an email with a link where you can give your bank details, but almost a month has passed neither i have got any email nor my refund in my account. Tried calling them but customer care no doesn't have option of speaking to the executive.

I have booked a car in zoom.in hurry i din't take my original driving licence. When i have reached parking lot i have provided xerox of my driving licence. Zoom agent has not accepted my xerox. He informed that with in 5 hours if i don't pick up the car. The amount would be refunded back is what he informed. Now i see a message saying 0 rs refunded. This is worst. And the customer care number is of no use. I have tried atleast 100 times to contact and failed. Now i am not interested in leaving this matter here. I wanted to take this to consumer court. Please guide me.

Their staff horrable they behave they drunk they misbehaving i have video they blamming ubeatable even ready to beat me, look at ur staff driving style they drive toa back car on parking like an aeroplane even where they stand the car whole area have bamboos iron roads, poor experince i am going to file an case of harrasment again penal code 153/7 fore sure, look now your rating will crash all you rating on web after upload all case papers.' as well they cheated my money rs.4500 as security after blaming me i have video also.

Recently i had hire zoomcar for just to drive 50-60km. First of all i had to fight very much to get approve my dl since they were rejecting saying duplicate licence to my original one. They have really worst car demage policy, even if you make a single tiny scratch they will charge you huge, even if you do hard demage, you are going to regret in your life, that kind of charge they will put in. Though they will be claiming from the insurance. Basically you will lost your deposite as well, either they will give you 10-15 back by applying many fake charges, something like cleaning, repair etc. Etc. So never ever hire zoomcar. Not at all worth.

Booked zoomcar for 7 days, mentioning per hr 10 km can be travelled apart from free kms in your package which you choose. Overall total km travelled was 1077 which was very less than 7 * 240 per day. Now zoomcar is saying you were just having only free km in the package nothing more than it. Which is very clear that they are luring people with false and fake commitment and to trap customer. Which is unethical as per law governing these rental company. These people are charging more than 135/hr starting for a car, in which they are not mentioning a clear figure in km which can be travelled. Or they just providing rental car cabin with ac with fuel to park n enjoy ensuring not to travel and km travelled will be charged at very higher rate as per standard norms. All these matter raise a concern of overall big scam n cheating done by zoomcar. Zoomcar is fooling and cheating consumer by not depicting clear charges, overcharging, unethical deduction of funds of consumer.

I am writing this review/complaint about zoomcar after being frustrated with zoomcar pathetic service. We had a plan to go to hill station on 16-18th july and did not want to take our own cars. Instead we wanted to take a big car like sedan or suv category. We had heard a lot about zoomcar. Since it was our first experience with any rental car, we did not want to take any chances and wanted a hassle free experience. However this became a worst experience for us.

We booked a honda city with zoomcar for 3 days in rs 19111 (Including 5000 security amount) on 14th july for delivery on 15th july night. Impressed with the pictures (They show on their portal), we were sure the car will be new. If not new, atleast will be in a top position to run on the hills. Delivery time was 8:30 pm and the driver was almost on time. Until this time everything seemed good.

However when driver arrived with the car, the car was not upto our expectations and was very old car. Since we did not have any other option at that time, we made our mind for the same car. Now, driver was in a hurry to return and was expecting us to 'accept' the delivery and 'start' the trip asap. However we were supposed to inspect the vehicle before accepting it and starting the trip (As mentioned on its app). When we started inspecting, we found some minor/major dents in the car and noticed that the car was already ran around 1 lac kilometer. Although 1 lac km is not bad with hondacity but we did not want to take any chances on hill driving. Later on also found that the jack/rod kit was not complete and you cannot change your tyres using that kit. I was shocked with such a car delivered to us and the driver was very casual like it is a normal thing for them. He seemed very eager to impose that car on us. We discussed and decided to not accept that car and instead ask for a replacement car.

When we talked to the customer car executive about it, he said there is no other car available on our nearest location (East of kailash). When we asked to collect vehicle from any location, he then managed to arrange a replacement car for us from the same location. Since he was very sure for the alternate 'good' car, we went to east of kailash center on the same honda city with the driver leaving our cars on the delivery location. While on our way to the eok, the driver too accepted that this car is not suitable for hills. On reaching there, we were told by the area manager : sandeep, that there is no alternate car available and you should cancel the booking if you are not happy with the original car. To our surprise, the tone & attitude of so called reputed company's manager was very bad and unprofessional. He did not even think of talking to us about our problems and try to rectify them.

Later on when we talked to the customer care about it, they said there is one car available and you can check it. Now, the car that was mentioned was already parked there and was very dirty that had not been washed for long. They did not even bother to clear the dust on the windscreen. When we saw that, we straight away decided to cancel our booking since we were not satisfied with the type of cars zoomcar was trying to impose on us. It seemed those were the worst cars they were left with and they were trying to impose them on us to earn some money, since they knew that we already made the payment. We asked the customer care to cancel our booking with total refund and they agreed on email/message that they will return all the money : rs 19111. I even shared the pics of that dirty car on the number [protected] shared by customer care and they also accepted that the car is not in a delivery condition. When we asked for a shuttle which can drop us to nearest metro station, sandeep straightaway denied it and said talk to customer care for any help. It seemed it was useless to expect anything at that moment.

Later on we booked a new car from revv company and to our surprise, that less reputed compnay delivered us a car with excellent condition. When i say excellent condition, it means a well serviced & polished car with full petrol, almost no dents, 40k km driven and a very important thing: a well behaved and professional driver. We did not have any type of issues with the car and the entire process of booking and returning.

Now the hassle with zoomcar did not end there, while refunding my money they deducted rs 2500 as inconvenience fee since we cancelled the booking. Now, i am trying to figure out that what type of inconvenience they had in that entire incident. The total inconvenience was for us but still they wanted to earn with our inconvenience as well.

I am not sure if anyone else faced such terrible experience with zoomcar but i understand one thing that "the name is not enough". It reminded me of a saying "unchi dukan feeke pakwan". The only good part with zoomcar were their customer care executives.

I booked a honda city from my friends phone with his email id and when we reached the driving licence of my friend was not accepted by them, so the staff there asked me to put my driving license and change the name and it got verified. And recently when i tried booking a car from my phone through my email id, it got cancelled. Zoomcars called me up and they said once your driving license is registered through another email id it cannot be changed. I told them it wasn't really my fault because your staff asked me to do so! But then they said they cannot help in any way! This is a huge disappointment! So basically i cannot book any car in future! Very disappointed with your service. I hope you look forward to this and reply back if any solution is possible!! Very much dissapointed with zoomcars

On 24th of march i did a transaction of 2765 on zoomcar. When i returned the car, they showed in the status that they have refunded my 1500 to my paytm number and also they showed the paytm transaction id. But i did not get any refund in my wallet and also paytm customer care told me that transaction id is wrong. I've been trying to connect to zoomcar since 4 month but they haven't responded back yet.
My zoomcar no [protected]
Paytm no : same
Transaction id with paytm :[protected]
Please contact me at [protected]

My booking id is jps6t3ncc
My booking ended on 26th june, 9am.
And a refund of rs 5528 was expected but somehow the same has not yet been received.
It's been almost a month that i have not received my money back.
Customer care has always asked for 48hrs time for the refund, and confirmed they will get back to me. But yet no resolution to the same has been received.

I have very serious concern to share. Case ID:

I submitted the car 5-6 days before 45 mins (prior) to your executives. I was told that they saw a scratch on the car. I went to find that there was a very minor (very light) scratch on the left side bumper near the tyres. It was so light that they have to use the torch to take pictures.

After that, the person called his Supervisor on phone and spoke to him in Gujarati....

Dear sir

I have been requesting zoom car to refund my rs 1000 deposited to initiate the loan disbursal but even after sending 10 emails from last 15 days i have not received any response nor any refund. So i want to register a complaint against zoom car for not refunding the requested amount.

How can we trust such company where such small amount is not received even after many requests, forget about the rental???

Regards
Nikhil bhatia

Sir i have booked car from zoom car
In returning their is only minor scratch in the car the executive also said that it is on the only one area but they are charging very heavy charges for it. They have also not returned my security deposit now they are saying they will send the legal notice to me for not making payment
This is not right. This is violation of our right. Please help me
Thank you

Darshan gaikwad
We had a car breakdown in heavy rains. We asked for help and your executives did not send any towing help for one hour. My family with a child was stuck badly but no help from your end. Even the people at the drop location misbehaved and did not allow to end the trip. We had a pathetic time dealing with the people you have hired. We want our money back. Somehow we had help from highway police and we towed the car to our home. They are charging with extra money though we had no help from their end and also they are blaming us with a fake story which is extremely unbearable.
Please look into the matter as soon as possible

So i am shubham i have done a booking (Jps6tp7pr) with zoom car and they are fining me for the damages that is not done by me and they are charging 2000 for scratches it is not scratches but the paint is got changed by heat or something i did not know what has happened and they are saying it is damage that is not done by me and i have contacted customer care at that time and when i am completing the checklist they have asked me to check minor damages which comes in it so i have just checked it so now they are forcing me to pay otherwise they will take legal action but why i will pay that amount i dint do that and the customer care said that you have to pay then after that we will look into it and i have replies to the company that i did not done any damages and i am not gonna pay so they are forcing me to pay it otherwise you have to face courts that is so rude they are just making money they dont care about customer please look into it

I had booked gla for lot of times whend i tried to book endevor 2 times zoom car took payment form me of rs 7000 and canceled booking dueto age problem den how can dey allot gla to me its more luxurious dan endevor i was help less 14000 rs is not a small amount i just waited for it for 4 days to refund i was just in a problem i could'nt book other car due to insufficent funds so dont use zoom car myles and voler are good

I had successfully completed my 3 zoomcar trips but still my account is not reflecting my status updated to supermiler. I had made atleast 8 calls to customer care regarding the same and everytime i was told to wait. Today i got a message requesting to complete one more trip to get upgraded. As per the policy the moment i complete 2 trips or 400 kms i should be getting this upgradation which never happened.

The customer agents lack the basic understanding about the offers running in zoomcar.

We hired a zoom car and at the time of starting the trip we asked about the tyre but they just asked us to fill the air ourselves but we insisted them to fill. Later after a day the same issue repeated during our long journey and there were two punctures and it was a rural area there we could hardly find a puncture shop luckily we found one and the bill was written in urdu and the same was uploaded and it wasn't refunded

I rented car from nagpur (Ramdaspet) to travel to kanha. Here are the details of my booking:
* date of booking: 9/07/2017 (Same day was start of travel)
* end of booking: 13/07/2017
* package: 1000+ km
* total miles driven: 580 km

Car seemed ok with initial check list at the zoomcar store (As you can't tell everything by just putting ignition on). After riding half way into my journey, car started making some vibrating sound. To which i started calling customer care number given in sms, which is ([protected]) not reachable from mp.
Later i got another number from internet and was able to launch my complaint.
Here is the short description of my call with them:
* they recommended me to get it fixed and produce the bill.
* i replied that i will try as not sure if i can find a service centre in the middle of the jungle (As by this time i was in kanha)

Later prabhu from nagpur called me, here is description of my call with them.
* he asked me to get is fixed.
* i clearly said i can't.
* he said his tow truck is not available and he won't be able to give a replacement right now.
* i told him, i am travelling with my family and won't take much risk with his car.
To which i proposed him this:
* i will hire something else here to go around. And will drive slow and bring your car on my way back. And you will have to adjust my driving package.
* to which he said ok

Later on 13th july 2017, i brought the car back, prabhu was not at the store, another guy did the end trip formalities. Here is the description of discussion during that time:
* i explained the type of sound it makes
* he said it would be of clutch plates
* we talked about package price adjustment
* he called prabhu on phone and prabhu confirmed that he will adjust the price (I have this on recording)
* then the guy at the store asked me to call customer care once then send an email to them.
* i submitted the car and left.
Note: no one objected or checked the car this point (I was standing there for more than 20 mins, as my internet was not working properly).

Later i called up customer care and they offered me 300rs compensation.
Which is absurd as real compensation would have been way more.

Later during few calls with prabhu, we had a heated discussion as on different occasions he and other guy accepted and rejected the issue claimed by me.
Here is a small description about the same.
* first occasion, his associate said it is clutch plate sound.
* second occasion, his associate said it is front bumper sound.
* third occasion he only accepted that "small sound is there but not of engine" (To which i expressed that how would a non-technical guy guess that)
* fourth occasion, he said dismissed his own statement and said that "vo to normal hai"

I also requested him to come to bangalore and show me if this sound is normal.
I also proposed that he pays for my travel and i go back to nagpur and show him what noise i am talking about.
A
This shows their unprofessional behaviour, as here is the list of faults at their end.
* not attending to customer's complaint
* not providing any aid to customer in distress
* not validating or understanding customer's issue when the car was being returned.
* a day later claiming that the customer is a liar

Need help in resolving this issue and getting my correct refund.

I had used zoomcar in january for about 3 days. While returning the vehicle, i came to know that i have been charged rs 2500/- for overspeeding.

I don't understand where these charges have come from. Firstly, zoomcar never informed me of these charges and secondly their claim that whenever you go above the speed limit, a loud buzzer/voice warns you about the speed, is false.

Neither was i not aware of the extra charges that zoomcar is asking for before making the booking and nor did any buzzer go off in the car at any point during my ride.

On top of that zoomcar is now sending emails threatening to file suit against me. Is this really a way to run a business?

I booked the car for a day rental from zoomcar app on 5th march 2017. For the same, i was told to deposit rs. 5000 as security deposit which will be refunded back to my source payment method after the rented car is given back.

Now on 6th march 2017, i got an email from zoomcar that my money is refunded to citrus wallet in which i don't even have an account. First issue is how can the company transfer money into citrus wallet when they clearly mentioned that the money will go to the source payment method which is my credit card.

Second thing is when i tried logging into citrus wallet, i don't see any amount in it. I tried contacting zoomcar customer care but there reply didn't help. I have been following up with them since 1 month but they are just repeating same thing that login into citrus account and you will see the amount.

Zoomcar is responsible to refund my rs.5000 successfully back to me. However they are not helping me in this. Hence i would like to raise a serious complaint about this company.