Zoomcar Complaints & Reviews

'respected sir/madam,
I had booked a car a month ago but due to unsuccessful license verification my booking was not completed, the amount which i paid was supposed to be refunded in 15 working days but its has been more than 1 month and still my amount is yet to be refunded in my account.. I tried calling zoomcar office (Hinjewadi) but they were least intrested in listening to my problem, i checked in my zoomcar app it says the booking amount is refunded but it is not reflecting in my account, please make a note and do the needful as soon as possible.

Being a first time customer, i booked the car locally instead of intercity. I apologised and asked them to shift my local city booking to intercity and allow me to take the car from surat to ahmedabad.

I was ready to pay 3 times more amount but still they did not and based on their # policy they denied.

I did not pick the car and informed the driver & customer support from the pick up location that allow me to take this car to ahmedabad from surat but still they did not allow me by giving the excuses of their disgusting policies.

The car was not used at all and still i lost my whole money

Hello,

This is regarding the cancellation fee fraud committed by Zoom Car (Car Rental Services) based from Bangalore.

I have rented out one of their car from Chennai Airport on August 6th from 08.00 AM to 10.00 PM. Because of the heavy traffic on I could not return the vehicle on time which was realised 30 minutes before and I have extended the end time for rupees 240/-. Since the Zoomcar holds my 5000/- rupees as security deposit I have not paid that amount immediately. After returning the car before 11.00 PM they have charged 500 rupees from me as Latency fee.

When I contacted Zoom Car customer care they treated me like a bad debtor and confirmed that the Zoom car has such policies i.e we need to pay them immediately even after holding 5000 rupees as security deposit.

But I am still unable to understand that their policy does not allow to take extension fees from but the same allows to charge the customer on Latency Fees.

Requesting you to investigate the entire billing structure of Zoom Car and do the needful.

Details.

Zoom Car Registered Address:

7th Floor, Tower-B, Diamond District, 150, HAL Airport Road, Kodihalli, Bangalore

Car Rented Parking:

Chennai Airport, No.1/53A, Veterans Line, Pallavaram, Chennai

Amount Charged:

[protected]+500)
Deposit - 5000
Refund - 4500

Booking ID: JPS6T015P

Worst customer support.
Mercedes GLA was booked. But our age wasn't in the 24 year limit. We weren't intimated about this special age condition while booking or even after DL verification. When there is a different set of rules/conditions it should be made as a pop-up or something so that customers can save their loss of money later. That wasn't made. At the pick up location, we were denied the car. Fine that we are not above the age limit, but can't they assign us an other car? When there are lots of em available at the same location? It's not like they have to go beyond their normalcy to get us a car, the cars are just there, can't they reassign it? Can't they do this small thing to their customers? Instead they cancel our booking and we have to lost the entire amount ( except refundable deposit ofc). Is this the customer service they can provide? so much money oriented? We even told them that we had come from far off location and that our whole journey would go in vain. Still no support when there were lot of vehicles available.

At the time of registration mistakenly i uploaded my friends dl into my account. I want to get my dl into my account and remove my friends dl in my account. And when i called zoomcar they r telling that it's in their policy once uploaded can't be removed they should have told it earlier while registration. But now the thing is i want to get my dl into my account.

On 8th -aug-2017, place: rangal Punjab hotel. Near Pune -Mumbai express highway. Driver hit me and run Car details: MH14CX8893 [PIMPRI-CHINCHWAD, MH]
Owner:1-ZOOM CAR INDIA PVT LTD
Vehicle:MARUTI CIAZ VXI(PETROL)
Motor Cab
RC/FC Expiry:25-May-18
Finance:A U FINANCIERS INDIA LTD
MV Tax upto:NA
-Courtesy:MoRTH/NIC around 11:00 PM on 8th aug the person using this car hit me and run kindly provide me the details of this person.alos take strict action against him

I booked a Ford figo on 01/Aug2017. For a day. After handing over car I received a mail stating the refund will be sent to paytm account. There is no information provided any where in the site that refunds are sent to paytm. But given information according to website is refunds are sent to originating/source account.(I have attached screen shot from website and emails sent from zoomcar team) These people did not notify that refund sent to paytm account. Fact is that I did not had paytm account on my registered mobile number. No one informed me. Even after sending multiple emails and doing multiple calls, I did not got my credit, of Rs. 4, 868. Zoomcar people say "you follow up with paytm. It's not our job. "
Bottom line. I lost my security deposit amount.
Worst team. Worst support. The car was also not in proper condition. Clutch was so hard. Not tidy car.
Overall. I recommend PLS do not go for zoomcars. You have multiple other options.
Such a worst experience.
Cheating public for commissions.
When the website says that the refunds will be done in the same mode of source payment, why did you guys used paytm? Is it because, you get commission from paytm you put the customers on spot. If your zoom car really have any sort of ethics, stop this stupid drama and provide me the refund in the same mode in which the source payment was done.

Hi, I have booked a car from Zoom car but, as I have not carried original licence I had to cancel my booking. I have called the customer care on the same and they told the amount will be reimbursed. Although they processed the amount through transaction ID : gzwvbn47i, the amount is not reflecting in citrus wallet. Kindly rectify the same as soon as possible.

Due to accident front bumper has been broken but i was asked to pay for lot of things which are damaged before i have taken the car they have taken 10, 000 rupees but i was not mentioned what repairs have been made to the car. I have called our mechanic for his help he said that repair will be finished within 4, 000 rupees. Even i have asked that i will take for repair they are not allowing me for that.
Please help me out with this problem.

I booked zoom car on 4th july 2017 under booking id jps6tyuik in kolkata. The trip completed successfully and i have paid all the extra outstanding amount for extra time in our trip. It has been more than a month and i have dropped several emails to zoomcar but their replies are very laid back and when they respond they respond with wrong inputs/response. I don't understand if they have any professionalism or not?

@zoomcar plz refund my deposit money.

I've booked a ford figo car on 5th of this month. The booking id is jps6t0z2b. I've paid 425 rupees for booking charges and 5000 rupees as part of security deposit. I've travelled 9km extra for which zoom car had charged 108 rupees. So an amount of 4892 is to be credites. But only 4467 ruppes are credited. I would like to know what happened to the remaining 425 rupees.

Zoomin india — "unethical behaviour, false allegations, no refund!"

1 review
Sp spitigang on aug 7, 2017 mark as resolved

Beautiful trip ruined putting even our life in danger... All thanks to zoomcar!!! Worst experience ever.. Bigtime cheaters asking for money all the time through threatening mails with a baseless reason without any clear communication
Booking id : jps6t11g
Car no : blue scorpio dl1n8299 (Never ever take this car.. Do check this car number in your booking)
K. M. Driven :89, 200 km plus
Think many times before booking a zoomcar. At the time of booking their support team will call you many times daily for booking follow up. But after the booking no single call from their end for the issues. Last complete week we have been trying to call them every day to discuss upon our issue. But believe me their call center team never escalates the call to the concerned department n top of it every single day they give us a reason.. We din't answered their call. We had booked the car for 9 days (1-9 july), it had a break down on 3 day itself.. Now without any communication they directly raise a bill in they are charging my complete amount (23000) + deposit of 5000 + the fuel we had fill 3000. + they want more 5000 as damage charge. So.in all it's 36000k for a ride of just 3 days n not more than 500km. Also at time of registering break down they don't disclose any extras even after asking them multiple time.. They will directly mail u the bill no verbal communication. I guess there are much bet ter self drives available than zoom.

On 24th july 2017, i availed the car hiring service from zoom car against a refundable deposit of 5000/- under a order id no. Jps6t5tb3 and still not received my amount. I tried many time to contact zoom car, they have the same reply and are not able to give any satisfactory ans.

Zoom car is in hurry in collecting the amount than why not at the time of refund.

I had a booking for 29th apr 2017 for zoom car. After completion the refund amount was rs. 2220/- which was refunded to my account.

Somehow it is again debited from my account on 5th aug. 2017 by zoom car.
I would like to know the details. Why this amount is again debited from my account? And you have to inform us before doing any direct transactions from our accounts, you are not supposed to do this.

We had booked zoomcar in july, i requested them to provide me refunds in my bank account, they messaged me saying you will receive an email with a link where you can give your bank details, but almost a month has passed neither i have got any email nor my refund in my account. Tried calling them but customer care no doesn't have option of speaking to the executive.
Sala chutiyaa samjh rkhaa h kyaa tm sab ne..
Ab lag rha ki police kaa help lena pdegaa mujhe
Wahi last option hai paisaa wapis paane ka

I've been using zoomcar since last 1.5 years and very frequently. But 2 days ago what i experienced is very much shocking. I booked a swift. While keeping the stand still at road side i tried to adjust the left hand side mirror knob by stretching my hands from the driver's seat. But suddenly the mirror (Only the glass) fell on the road and got a crack. While returning the car they charged me any how. And it was rs 2000/ for a peace of glass. I tried to tell them why should i pay for a damage which hasn't been done for my fault. They told me it's all about their # policies.in hyderabad i used to get good condition cars. But in kolkata the many cars' condition is bad (Especially in amp mall). They are just fixing the previous damages temporarily or hiding it any how. The zoom car pickup point guys are not at all keeping the cars well. And that's why it creating misunderstandings between zoomcar and customers and it's just defaming the company. Previously also they tried to get charges for false damages which hasn't been done by me at all but due to the video footage of the car while pickup they couldn't not get succeeded in such kinda tricks. But this time how a person can supposedly check a mirror glass is well attached or not. The looking glass assembly was totally intact. I've decided i will never get back to zoom car again which is treating a long term customer in such bad way.

We had booked zoomcar in july, i requested them to provide me refunds in my bank account, they messaged me saying you will receive an email with a link where you can give your bank details, but almost a month has passed neither i have got any email nor my refund in my account. Tried calling them but customer care no doesn't have option of speaking to the executive.

I have booked a car in zoom.in hurry i din't take my original driving licence. When i have reached parking lot i have provided xerox of my driving licence. Zoom agent has not accepted my xerox. He informed that with in 5 hours if i don't pick up the car. The amount would be refunded back is what he informed. Now i see a message saying 0 rs refunded. This is worst. And the customer care number is of no use. I have tried atleast 100 times to contact and failed. Now i am not interested in leaving this matter here. I wanted to take this to consumer court. Please guide me.

Their staff horrable they behave they drunk they misbehaving i have video they blamming ubeatable even ready to beat me, look at ur staff driving style they drive toa back car on parking like an aeroplane even where they stand the car whole area have bamboos iron roads, poor experince i am going to file an case of harrasment again penal code 153/7 fore sure, look now your rating will crash all you rating on web after upload all case papers.' as well they cheated my money rs.4500 as security after blaming me i have video also.

Recently i had hire zoomcar for just to drive 50-60km. First of all i had to fight very much to get approve my dl since they were rejecting saying duplicate licence to my original one. They have really worst car demage policy, even if you make a single tiny scratch they will charge you huge, even if you do hard demage, you are going to regret in your life, that kind of charge they will put in. Though they will be claiming from the insurance. Basically you will lost your deposite as well, either they will give you 10-15 back by applying many fake charges, something like cleaning, repair etc. Etc. So never ever hire zoomcar. Not at all worth.