Zoomcar Complaints & Reviews

I am interested in zap program and got registered for visakhapatnam city. I have got an automated email. And I have sent 2 no of mails to visakhapatnam's mail id. It has been more than 24 hrs that none of the representative replied me back. I am unable to make a talk to customer care number also. Which is [protected]. I have also mentioned in the mail related to face to face meeting and to clarify all the queries....

Booked a zoomcar, went to pondycherry (On 14 april), lost car key, made a new key after consulting their customer care, returned car with full functionality and after it was fully verified by them, all the charges were dropped.
After 4 days (19 april) got a message from them to pay an amount of 10000. We already paid an amount of 10000 for making the remote key (As asked by them)....

Booking Id: JPS6TQM3O

I had booked a Honda Amaze, but due to unavailability, I was upgraded to Hyundai Creta. On confirming that there won't be any extra charges for upgradation, I agreed to take Creta.

On the first day itself, a stone hit the windshield and created a crack. I have been charged Rs 9200 for this, while the Zoomcar website lists the windshield damage charges as Rs 6000 for Honda Amaze.
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Hello zoom car owner ... forced me to take a damaged car .. which I had already paid 7000 for Honda city .. cautioned to customer care about the bumper condition .. still they did not change the car . Forced me to take .. during my travel I faced lot of problem due to the broken bumper .. who is responsible not for this ... who is going to repair this ... customer service one of the worst ... delivery location is pretty scary for a family...

I booked a car for 570kms, the fuel tank was not enough filled. I paid for all of it on my own. No reimbursement done for the same. The dealer was rude while returning the car. He added damage for thr car which costed me rs2000 more inspite of no damage from our end. Secondly the security amount has also not been refunded. The customer care staff is callous and is not ready to help in anyway. I have all the pictures and videos for the same...

I made a booking (jps6tqyjb) from 15-4-17 4:am to 15-4-17 8:am
My driving license (dl) was rejected so, i didn't went for pickup of vehicle
Because of zoom car message (dl was rejected booking will be canceled)
At 5: 24 my dl got approved accidentally how, i saw this around 6 am, contacted zoomcar they say dl was approved pick the car
My booking was 4 am to 8 am they saying this words around 6 am
This...

Zoom car company grabs the money from customers. They just need one particular reason for heavy charges.
I just have got a scratch to my zoom car and they charged me Rs 8967.
Showing 8000 Rs for damage, 500 Rs for late charge, 100 Rs for Late fee and 367 for excess kms. They charged in almost all aspects.

I'm gonna file a case against Zoom Car. This is not the way to wrap the customers. If this is continued then...

Hi,

I rented a swift from Zoomcar in Bangalore at Forum value mall, Whitefield on 23 March 2017 7:30 AM to 24 March 6:30 PM. Plan of 15 kms per hour totaling 350 free kms.

Paid total[protected] citrus wallet + 500 zoom credits) after applying 650 promocode.

Now on the 24th, I decide to extend my booking for a few hours because I'm travelling more than my free kms quota.

I extended...

I prudhvi with mail id [protected]@ipeindia.org has made an booking with zoomcar website on 5-04-16 transactiion was cancelled and amount was debitted from my bank account and i am receiving a message from zoom car that please share your bank details to the link mailed to you but i did not get any link this is been happening from past 3 times please refund my money soon of rs 740...

This Saturday night we tried booking zoom car but it was not happening. We we were trying to book it was asking for payment and we have done that twice, but after doing online payment it was not getting booked. So we tried second time still the same issue. We thought since car is not booked so transaction is cancelled, but in morning when I checked transaction alert on my mail it was showing 860 + 860 deducted from by bank account, even we...

I feel angry and disgusted at the level of cheating a customer’s money is happening at Zoomcar.

During a pick-up on 8th March, I was given a car with 30% fuel in it; which made refuel it for Rs 1500 to drive 221 KMs. Just before drop-off, I was offered driving credits for filling up the tank full; which I promptly did for Rs 3650.

As per policy, Zoomcar refunds the bill amount submitted for refueling. While...

Hi!!

Have been a regular customer of zoom car since the past yr and half and now whn i need to book suddenly i get a msg saying you are blacklisted. On mailing the customer support all i get is that i had used multiple accounts to enter. They old account when i looked into it was 2yrs old and was not used ever since. The other account is pretty much active and has the latest bookings. The support team is not responding to...

Booked a zoom car with id jps6tllom on 5/4/17 for pickup on 6/4/17 5am and 10pm as the drop time. We went out on the drive but had to get back without reaching our destination as we got a call from the customer care at 12 noon saying our booking got over at 10am. Harassed as we were we returned the facility by 3:30pm and ended the trip. We had paid 600 in advance for booking charges and the outstanding bill showed 1000 and we offered to pay...

On 31/1/2017, I booked a car using JPS6VNBW0 through company’s mobile application and made initial payment of Rs. 2565/- as initial rental charges and 1500/- as security deposit for the booked car with registration number MH14FC251. I was handed over the car at Kothrud (near Karveputala) on 1/2/2017 at 5:22AM. According to my booking history I had booked the car for one entire day (1.2.2017- 2.2.2017). After having traveled for approximately...

I have made transaction with zoomcar location of south electronic city for 4-4-2017 of swift car and atlast stage the transaction become canceled after debited the amount. the transaction made on[protected] I hate the zoom car I definatly make the case on this or refund my money to my account.
Send the details of booking or else refund the amount
Transaction ID:[protected]...

Hi.. Please note the booking id : JPS6TJEGC.. I booked a scorpio well in advance. my journey date is 10-Apr 2017... Now a zoomcar representative called and said the car cannot be provided..

I have planned for everything and they are now saying the car is not available. They are offering to take a 5 seater. Very well said. I need a 7 seater and they are offering a 5 seater.

They said either to take the 5 seater...

So I'm a student who went to Mumbai to visit a friend, and we booked a zoom car. The company gave us a car with some battery and electrical problems due to which it wouldn't start. We called the company the mechanic came the next day, and when we told him to take the car with himself, he said no. The company charged us for that day and the day after. Now they sent a legal notice asking for 93, 000 rs....

Booking ID-JPS6TI26D
ZoomCar Complaint no.- 394684
Booked by- Avisek Sarkar
Email- [protected]@gmail.com
Ph- [protected]

Context-
On 25/3/17, I picked up pre-booked car from Bangalore Airport depot. The car had a faint noise coming from the rear from the beginning.
By 26/3/17, the noise became very load and violent, and the car also became very difficult to drive. After wasting a lot...

Today i had booked a zoom car and selected my nearest [protected]@1.51pm for 2.00 pm pickup. After booking confirmation the pickup location was 20km+ from my location. I tried to modify it but the app was not giving me access to modify it. I called customer care number of times and they have a big list of questions and button to select before reaching to customer care. Too much time taking. When i was able to reach them they are just making...

I am a regular customer of Zoom Car but from a couple of months, i am trying to book a zoom car but the application is showing that you are blacklisted by the zoom car without any reason and intimation.

After that i have emailed almost 3-4 times to the zoom car support but there is no response from there side. I have also called so many times to the customer care number but not able to connect with the representative.
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