Zoomcar Complaints & Reviews

A callous service provider. Friends, only get their service.in case if you want to spoil your plans else want your family to get stuck up in the mid-way.

Firstly, they will try your height of patience to refund your security deposit and fuel reimbursement and that after much haggling.

Secondly, they do provide worn out cars which are due to service. I booked a XUV500 for 4 days. On the starting date, got a message...

Guys just wanted to share my experience with Zoom car. We friends planned a trip and thought of going with zoom car. First car which we order was eco sport and when we reached there we were being told ecosport is not unavailable and gave us honda city which was not good in condition and mirror of reverse was not working..then they gave us another honda city car and condition was not that good but we continued with that car as we didnt wanted...

We booked zoom car service for a trip to goa. Forget goa it lasted only 5-10mins. The moment we reached the heavy traffic area of outer ring road the clutch in the car broke down in the middle of the road. This is not the problem. What followed next is a nightmare for any common person who takes up a rental car.
There was a very heavy traffic, it started raining, and the car broke down in the middle of the road. People started honking...

Booking id: jps6vsvfr
Date: 24 sept, 2016

I had a booking from nariman point, and that was the only pickup point available. We were told on reaching that the rim of the spare wheel was bent. They cannot assign the car to us. So we asked for a replacement and they said they don't have any.

When they don't have a proper defect free car, why were they showing the same in the booking system. This itself is...

We booked zoomcar on 24th september 2016 time 4am to 11pm. We got car at 4am and the car doesnt have number plat n tape. When we called customer care they just say apologize and you make number plate. Is that a reply customer care has to give. They juat said us to go to shamshabad. We went their the n service man of shashabad he dont even know anything. He just said go ahead we cant do anything. We lost our kilometer n booking hours. They...

I am writing this email for the very inappropriate behaviour from Zoomcar and overcharging because of the app and will be taking the matter to Consumer court as well, I have done the booking with Zoomcar for Ciaz AT for 13 hours and when I reached at the venue @ 12 pm to pickup the car it didn't start and after calling again and again I have been asked to take the car from different location which was 50 mins away, due to my initial commitments...

‎Hello,

This mail is with respect to how zoom cars is pathetically running their self drive cars business. Firstly I made the booking for Honda amaze of the above booking id for 7 pm, 15th sept 2016‎ till 11 am 16 sept 2016. I reached the zoom cars point around 7:30, the on spot zoom car employee was busy with the pool game on mobile and asked me to wait, after all the formalities the car was handed to me around 8pm. I...

Hi Zoomcar,

I am Ajay Singh, my email id is [protected]@yahoo.com, and my registered mobile no is [protected].

I booked my one ride at 12.09.16 but by mistake i selected wrong pick up point, after booking i try to call many times customer care but did not connect and unfortunately i had to cancel my booking and Rs.200 charged for cancellation.

So I used your Service last time along with my Brother...

Booking ID - JPS6V54ND
Date of Incident- 11th September 2016
Car picked-up- Morning 5:00 o'clock from Domestic Airport, Mumbai

We were four females and one male took Figo car for bhandardara on reaching approx. 150 Km away from Mumbai, front left tyre got punctured and to our surprise the Stepney was not there(which was confirmed by Zoomcar executive that it’s there). We were stuck in the middle of the jungle...

[CASE:249432], Zoomcar Booking: JPS6VPYYZ

Handed over the car "Scorpio" with the faulty "Running board", , , , , which we came to know on the way to our trip.

Once back we informed Driver regarding the damaged "Running Board" who had come to our residency to pickup the Vehicle.
He himself confirmed that it was been damaged earlier itself, colliding to the Divider while taking reverse.And you guys need...

I have made a net banking payment for Zoomcar booking on 20/08/2016. And booking was cancelled and the refund was initiated on the same day(by citrus). But It's been more than 18 days and amount is not credited to my account.

I had called customer care and the response was there is a delay from the biller's end. Should I contact Zoomcar's Biller now?

Below are the booking details,

Payment details...

Worst service of the world zoomcar. Their new tagline is a terrible car with terrible service! I had a booking for ford figo (Jps6v5s79). The initial time for pickup was 1:00pm but for some reason they cancelled that i had to wait a full hour (And re-book on the app again and again only to find out there was an error on the app and you can only change the booking time via website) to get the car.
Initially the car was a bit funny to...

I got an xuv car from zoomcar on 4th sep. The headlights was not working. I was left to drive on a national highway at night without headlights.

The high beam was configured to point at the signboards at the top, which meant the headlights were pretty much useless.

Zoomcare customer care representative has confirmed no compensation will be provided to the customer....

- I had booked Mercedes CLK one month prior to my day of booking commencement (Aug 17, booking id: JPS6VYJ6K) in July month for INR 30, 040
- I was flying from Mumbai and had plans to go to Jaipur and come back in 4 days for which I needed the car.
- I received the message from Zoomcar in the morning to fill the checklist within time, a sign that car was being readied for my pickup
- I landed in Delhi at 8pm and hired...

It is highly unprofessional of the company to do such things. I booked a swift for 28th august and when i reached there to pick up my car, they tell me that it's not available. The booking was made on 26th august. No prior communication or message. Even the app stopped working and we were left with no option. The person at the location was least bothered about our problems and asked us to contact customer service. He stood at a side surfing...

On 21st Aug 2016, i availed the car hiring service from zoom car against a refundable deposit of 5000/- under a order id no. JPS6VPAN8and still not received my amount. I tried many time to contact zoom car, They have the same reply templete and are not able to give any satisfactory ans.

zoom car is in hurry in collecting the amount than why not at the time of refund....

I book a car, I delivered a car 2 hours late they put fine, first two hour 1000 rs fine and 300 for not infroming for late delivery, i paid the amount, Again one more time i booked and due to some reason i delivered the car 3 hr 20 min late, But i infromed this time, But they put fine for 4 hours and they put for 1000 rs for late totally 3500 rs fine....

We are not satisfied with the zoom car service. It's herculean task to call you people. Shut your [censored]G Business. After everything they should suppose to pay us around Rs 7000 but they only refunded 4455, I don't understand on what basis they did that. I delivered car at 5 P.M which suppose to be delivered at 6:30 P.M but they entered 'actual drop off' time as 7:45 P.M and charged penalty.
We've taken XUV 500 for three days on 21/08/2016-22/08/2016,...

I had a fordd figo booking from brigade metropolis at 9:00 pm on 14th august. At 7:00 pm, customer care executive called me and asked me to cancel my ride becuase they don't hae the car available. So after half an hour discussion they agreed to give me the car but at different location which was 12km away from my home and they thery gave me the car at 10:30 pm. After taking the car before reaching my home the tyre got punctured and i changed...

I have been trying to connect with zoomcar customer care since 11 days now. You extensions do not work and the call is disconnected as soon as i enter my registered mobile number (I have been trying your customer care number[protected] with multiple mobiles with no success).

Of course, they won't take the pain to call back the customer.


Booking id: jps6vyhhp, trip date: 13th august, 2016
br...