Zoomcar Complaints & Reviews

Inspite of speaking with 4 agents more than for 1hr and after submitting all the required proofs why is my refund rejected? 1st spoke customer service agent accepted that the mistake was from your end and the discounted amount of 224 will be reverted! Why is that rejected? Deepak [protected]@aol.com-----Original Message-----From: ZoomCar To: iiduid Sent: Mon, Feb 13, 2017 05:08 PMSubject: Your Zoomcar Booking: JPS6T7WPERefund ProcessedHi DEEPAK SOWMIYAN, Booking CompletedRefund ProcessedProcess CompletedYour booking id JPS6T7WPE is now complete. Hope you had a great trip!We have calculated all your booking charges.No refund was required.

Booking reference: JPS6VNEZI
Car: Scorpio S4
Pick up: Meenaxi Mall, Bannerghatta Road, Blore
Pick up date: 01 Feb 2017 05:00 hrs
Return date: 11 Feb 2017 01:00 hrs
Complaint number ref: 365645
Current complaint status: closed, with notes that customer declined the pathetic INR 1000 driving credit.

Picked up the car on 01 Feb at 06:00 hrs. On visual inspection all looked ok. Exterior had a few minor dents, interior clean, car started and engine sounded healthy. Started driving.
- Engine in good condition
- Gear box was a little fidgety, but manageable
- Braking satisfactory

Once I got onto NICE road, realized the suspension was not in great shape. Considering the car was a rental and had seen 100, 000+ kms, not surprised. But realized there was a wobble after 80kmph.

Once I got onto NH4, realized how badly screwed I was. Wobble and steering vibration at 80 kmph; once I hit 100 kmph, the scorpio was wobbling so bad, it was not fit for driving and was unsafe to drive beyond speeds of 85-90 kmph.

Called up customer service and explained - was asked to find a local mechanic and have it checked out. Was a bit early in the morning, and could not find a mechanic. Since I was visiting India from abroad and was pressed for time, I continued to my destination [which was Sirsi - 450 kms from Blore]. The drive was very unpleasant and took too long since I had to either bear the wobbly car OR drive at less than 80 kmph.

Brought the car to a mechanic and he pointed out to me that:
- on the rear axle left tyre was brand new, right tyre had seen 20k+ kms. Bad idea on a rear wheel drive; was causing the car to drag to the right
- 3 of the 4 tyres were badly worn out on the inside
- he offered to balance the wheels but told me the tyres needed replacing and there was not much he could do.

After the wheel balancing, the car was a little better.

On my drive back [Sirsi - Blore], the car handled a little better, but still had considerable drag and wobbled badly past 100 kmph.

I returned the car, paid all due amount, and then raised a complaint with Zoom car customer care about this. Then started the fun and games with the customer care. The customer care are polite and well spoken but are trained well to screw with the customer. Events unfolded as below:

11 Feb, 11 AM: I call customer care, explain the issue, raise complaint, told "we will get back to you in 24 hrs".

11 Feb, 6 PM: I am on another call when zoomcar calls; I tell them "on an important call, can you please call in 20 mins" - but I do not hear back from them.

12 Feb, 8 PM: I call zoomcar again - they say the complaint is in status "awaiting customer"!! So, basically rather than call me in 20 mins as I had asked, they just set the complaint to "awaiting customer" hoping it would just go away. I tell them they were to call me. I end up talking to 2 different people over 25 mins, explain the issue in detail twice. The guy first offers to pay the cost ow wheel balancing! What a chancer. I tell him of course zoomcar will pay for the wheel balancing since they advised I get the car repaired and told me they would reimburse the amount. He then promises to call back in 15 mins.

I tell the customer care that I have photos to prove that this is a genuine complaint. I also tell them they can have the car inspected and will know the issue is real and major.

12 Feb, 8:15 PM: Someone calls from zoomcar and offers INR 1000 in driving credit. I tell them that 1k driving credit on a 30k rental for giving me a car with unsafe and undrivable tyres is ridiculous.

So, basically, I paid 30k for a 10 day car rental. Zoomcar gave me a car with unsafe tyres that needed to be replaced. When I raised a complaint, they tried to screw with me and gave me the run around. After explaining the same issue to 4 different people and wasting 2 hours of my time they offer me a INR 1000 in driving credit. This is just horrible customer service - you take my money, do not give me what I should get for money and offer some pathetic 1000 rupee refund.

I attach photos of the tyres for your reference. You can see clearly how the insides of the tyres are worn out. You can also see where some idiot of a mechanic fit a new tyre on the rear left leaving a worn out tyre on the rear right - this on a rear wheel drive vehicle.

Oh, and finally as an added bonus, the 5v charger points in the car were not working.

At this point I believe you are a bunch of chancers and thieves and do not intend to use your services again. I was in India on a vacation and am returning today and do not have the patience to make international calls to talk to you guys. But if you find a way to make this right for me, do so.

Kiran

PS: the above is going on Facebook, Twitter, TripAdvisor and consumercomplaints.in for now and then on any other place I think I can put on. Terrible service like this deserves to get the publicity it should.

They will ask you to book the car first and start their foul game in the name of DL.

If you fail to approve it, they won't pay back your money.

Looters at their best.

They will not publish customer care number on their own web site, you have to dig a lot to find the customer care.

It is like a hell talking to them, not at all helpful. Not their fault, policies matters.

Giving 1 star, cause there is no 0 star option available.

Hi,

I have been levied with damage fee incorrectly.

I returned the perfect condition and attached are the pics before taking the car and while returning the car.

I am not sure how the vehicle is damaged when the damage was not their when am returning the vehicle.

Attaching the pics and also your Customer care are telling that the car is damaged.

What the hell is this and when i asked for a pick some random pic has been sent to me

Overview of what happened:
Today i booked ZOOM Car[Okkiyam Thuraipakkam] from 5:00 PM to 9:00 PM to attend important function. We reached pick up point at 4:50 PM. Executive in that location have started asking to "start trip" in Mobile App. Since i am first time user i didnt know the process. Executive tries to start the vehicle and noticed KEY is broken into two pieces[Attached Photo]. He is asking us to adjust my using the broken key when ever i want to start. It is Ford Ecosport, sensor in key. Almost 45 Mins he tried and again asked me to adjust with that this time he used insulation tape. After 2 try it is not started. So we asked him to cancel the booking since trip is started. He and his colleagues simply not responding.

Then i tried customer care and explained the above. They told that will come back in 15 Mins. I waited nothing went only time is gone. I called again [Customer Care Executive - Sahan] and explain the problem. Sahan told team is working and give me solution in 5 Mins. After 30 Mins nothing happend. Executive in location doing there work, i am still waiting to go to function.

Third time i called and started explaining the same from another mobile. They asked me to wait 5 Mins. Suddenly i got call to my registered mobile. Finally person who called told that he will cancel my booking and amount will refund in 15 Days.

Because of this below are losses for me:
1. Not able to attend the function at time. Till 6:45 we were in pick up location.
2. Booking Amount given will be refunded after 15 Working Days. Please think of dont have such fund in account which is very much needed.
3. Time and Mobile balance.

Lot of pressure, depression, tension and abnormal situation.

Hello,

Very much disappointed with the cancelled booking refund process by Zoom (Booking ID #JPS6VFIYN).

I made booking on 19 Dec 2016, paid 6340 INR for booking and 5000 INR as deposit and later cancelled my booking on 10 Jan 2017.

I received refund of 4800 toward my deposit in Paytm wallet and have been told 6340 INR will be credited back to my bank account with in 5 to 20 working days.

I patiently waited and when I started following up with customer care on 1 Feb they told me they had already refunded this amount and even surprised to see my zoom account shows refund completed.

Later I showed them three month bank statement to prove them it wasn't credit to my bank account, then customer care asked me to wait for more 5 to 15 working days.

This is unacceptable, there is no track of the refund process by zoom team, creating pain for users to do several follow ups.

Now when I called customer care they disconnected, when I chat with zoom customer in FB they stopped communicating after a while...

I liked the zoom concept and technology but when it comes to payment and refund.. IT's PAINFUL... NEED TO THINK BEFORE MAKE ANY PAYMENT..

I am hoping zoom team will hear my voice and do the needful...

Regards,
Babu CK

I made a booking with booking Id: JPS6VF745. I had made an advance payment of Rs. 5000/-. Unfortunately, zoomcar only refunded me Rs. 4010/-.
Rest of the amount i.e. Rs. 990/- is still pending on their side.

After several complaints and queries, I have not received a proper response from their side. Each time I have contacted zoomcar I have received a different solution for my problem but none of them has been implemented.

My name is Rohit Arora s/o Shri Ashok Arora r/o B-4/177A keshav puram, Lawrence road delhi 110035 .
Dear sir or madam i had a car booking from zoom car self driven vehicles for 24 January 5 am to 26 January 11:30 pm and i had pay the entire payment of 13500 in advance and the security depsit of 1500 rs in that they had to provide a car and fuel expense they provide us a car with a half tank of fuel and said that when u drop the car show yours fuel bill and we would refund your money but from the weather problem i was late for the one day and they have a option of extend booking in their application of car booking i had try alot but they dont extended our bookings and they are foricing us drop the car we would request them plz extend my booking but they refused and telling me late charges of 500 rs per hour and late fee of 250 rs per hour and after that i had to pay 15 rs per/km i request them i cant afford that much money plz extend my booking but they refused again then they disconnected the call next day i was on d way of Dalhousie to delhi and i was at pathankhot check post they locked the car from the gps system the car was not working i suppose there was a problem in car i called a car mechanic he didn't find the problem then i called zoom car they told us that they locked the car and approaching me to pay online the sum of 33780rs as the late charges then they unlocked the car i request them that i am not able to pay this much right now plz take the some money now and i will pay the balance ammount in delhi plz unlocked the car i am with my two kids nd four friends plz unblock the car but they refused again nd harassing me that they take me to court i requested again that i will pay 15000rs now plz and the balance in delhi they refused then i asked do whatever u want do i am not going to pay this much i asked them you are harrasing the customer to pay the this much late fee of one day that is too much and then they said plz droped our car we will arranged the tow i said how can i go they said go yourself i requested again that was with my children's how can i go then they refused again then i would go to the railway station and came back to my house i want to request you please take a legal action on my complaint .
Thanks and regards
Rohit Arora

I did a booking yesterday and paid 6092 INR however zoom car never confirmed my booking stating the payment is not made. I have all the proofs from my bank that the payment was successful and have provided reference number too. I keep trying zoom cars but there is no human to talk.

Mr Greg claims the simplicity with Grandma. My Grandma is smarter than all of these. Process is simply complex !

We picked up the car (Maruti Suzuki Swift;Red; KA 03 AC 3544) from the parking lot of The Garuda Mall, Mysuru on Monday, 16th Jaunuary 2017.
At the time of pick-up, the car was facing acceleration problems. On complaining to Mr. Girish (Zoomcar Delivery guy), he advised us to continue driving stating it to be a normal problem. On our way to Coorg, the car was revving on its own without going forward.
The car was not generating sufficient power to climb the ghat sections of Coorg. We stopped the car and noticed a pungent smell from the bonnet. On the advice of Mr. Girish, we started the car, but the car was in a worse condition than before. We, then stopped the car near a shop. The shopkeeper called a local mechanic, who suggested clutch failure as the root cause. On contacting Mr. Girish, he directed us to call Zoomcar customer care. On contacting customer care, they advised to not drive the car and asked us to wait for another car. After 30 minutes, we again contacted them and were told to handover the car to the towing vehicle as they cannot provide us with a new car as it was beyond their service area. The customer care personnel asked us to continue our journey on our own and Zoomcar would refund the amount as soon as possible. We refused to hand over the keys unless we were provided with a suitable replacement or total refund. We asked them to keep the money and provide us with a cab for the remainder of our journey. Instead of booking a cab for us, they asked us to book it ourselves and provide the receipt to reimburse the amount. Citing lack of funds, we asked them for a refund as soon as possible. After waiting for 30minutes, Zoomcar informed us to hand over the keys as it would take 48 hours to initiate the refund citing company policy, after receiving report from a Maruti Suzuki service center. We handed over the car to the towing van and asked them for a ride till Coorg, to which they agreed. On our way, we took the car’s documents in our custody as a guarantee. We arrived at the Maruti service center where we were informed about clutch failure and the report would be generated the following day. The next day, we were notified on the Zoomcar app to pay an outstanding amount of Rs. 10, 000. We were surprised to see such an exorbitant amount for no apparent reason. We called the customer care immediately and were not provided with a satisfactory reply and told us to wait for a call from their tech support. We received a call in the evening stating that it will take five days to initiate refund. After five days we were informed that until and unless we return the car documents to them they cannot process the refund. On receiving the documents couriered by us their team imposed another amount of Rs. 10, 000 on us stating that we may have driven the car on half clutch resulting into clutch failure. On hearing this we were shocked that how can a clutch fail by driving only about 100 Kms, are the vehicles of Zoomcar safe. As engineers, we are very well aware of the working of clutch. With our driving experience of 5 years, we know how to drive a car. On informing this to Zoomcar, they had no answer and asked us wait. Following day, they informed that they would waive off the fine of Rs.20, 000 but asked us to pay Rs.10, 000 towards inconvenience as they couldn’t rent the car to another customer.
How could a reputed company, like Zoomcar, is unprofessional and unethical in doing business. This has cost us our refund and other expenses for the alternatives used.
We faced serious inconvenience due to this ordeal. Our trip was ruined. This put the reputation of Zoomcar in jeopardy.
Attached are some pics of damaged parts of car which we got from service center

This is my second bad experience with zoomcar and this time it turned out to be a nightmare.
I booked a honda city (DL 1N 8813) for 9 PM 25th jan 2017 to 11AM 26 jan 2017 from chandigarh.my booking id is JPS6VNLZT.
I paid a total amount of 4060 INR including security deposit of 1500 INR.
Firstly after reaching at 9pm to our car location there was no customer incharge to hand over the keys after calling customer care the guy showed up around 9:30 pm. After we started driving around 9:30pm from chandigarh towards himachal at 10:40 pm just after driving for [ 23 km] the vehicle started showing bad signs of clutch.The vehicle stopped and the clutch didnt responded.
The response from zoomcar was not prompt.After 5-6 calls to the customer care they filed a complaint of breakdown of the car. Around 2:30 am after three hours filing the complaint the Honda roadside assistance showed up to tow the vehicle for repair.
After inspection he told it might be due less clutch oil in the car the vehicle showed up this condition.He also insisted to not to rely so much on zoomcar as every next week he had to tow atleast one zoomcar for no such good reasons.its just because of iappropriate service of the cars the people have face such problems in such harsh climate.
After several calls to the zoomcar at 2-3am they refused us to provide alternate vehicle and we were stuck in the middle of the rainy night. At 3:30 am they provided us the cab to make us to reach at the safe place in the city so that we can head to our homes (ps-the trip to himachal was already spoiled by them).At 3am they confirmed us to refund our entire amount but at 4am my zoomcar app displayed i have to pay vehicle damage fee of 10000 INR.
I STRONGLY ASK YOU WHICH MECHANIC YOU GOT WITHIN 15 MINS TO CHECK FOR THE DAMAGE AND TOOK MORE THAN 3 HOURS TO JUST EVEN LISTEN TO OUR COMPLAINT??
I appealingly request the authorities of zoomcar to see to this concern and initiate my refund for making me stand for than 3 hours in the middle of the night at such a secluded place. I request you to see to this concern immediately.

Zoomcar mobile application just doesn't allow users to login to citrus wallet which is the only cash back option that they have. (Cheeky huh!)

Every time i try to link citrus account to zoomcar (Application and website) it says "email not registered"

The way i see it, there must be some server issue. Should i be informed prior? Or should it not be resolved in 3 days?

When i write to zoomcar customer care about this, they wrote back asking me to get in touch with citrus customer care.
For the record, my citrus account is working perfect! In that case, should i reach citrus or zoomcar when there is a problem with zoomcar (App or website)? Make sense rt?

If zoomcare is interested in resolving my issue, find my number below.

Shyam prasad,
[protected].

I have been charged for over speeding above 125 km per hr. They have not communicated to us about this during multiple discussion with them. I asked explicitly if we need to follow some policy or protocol but they did not mentioned anything then. I contacted customer care to relax the fine as i was not aware, however they are persistent that we should read the policy and they can't help. Pure case of fraudulent behaviour and cleverly designed scheme to cheat customers.

My name is amandeep singh i opened a zoom car page and try to book the car and it booked but it is not the real page according to the agents of zoom car the link of page was c.zoomcarstaging.com and i lost 1800 rs so i just requesting please check the page so that no one other face the same loss which i have taken
The page and process is same of zoomcar.com evan the booking od os also the same with original bookings

Booking ID: JPS6VBGKP

CASE:351716

Booked a car on 2nd JAN & paid a refundable deposit along with the rental of Rs. 570. Total of Rs. 5570. Post completion of the ride I was informed that the amount will be refunded within 5-15 working days.

Spoke to the customer care several times over the phone to know the status on the refund.

Finally when on the 15th working day(20th JAN) when I contacted the customer care, They informed that the refund status is still showing initiated from their end and I need to wait until the end of day. If the refund was not received they asked me to reply to an email they has sent me as a test email.

I emailed the team on 21st JAN informing that the refund amount is still now reflecting in my bank account. Also I had contacted the customer care at the same time and spoke with a Supervisor.

This person asked me to reply to the same email with my bank account number and a statement copy for the purpose of investigation.

After I share all the required details, I receive a reply to the email asking for the 16 digit Card Number for verification purpose. Now this is ridiculous. Sharing the 16 Digit Debit Card Number is just not acceptable. Sensitive information like these cannot be asked for verification purpose.

No sign of refund anyways. As per the company's refund policy the money will be refunded within 5-15 days. No where in the statement its mentioned working days.
What the company promise is not being delivered. Worst ever experience. The refund is still under investigation and I haven't received a concreted answer for the delay.

Our car was booked from zoomcar at the Star point mall basement in Andheri East, Mumbai.The guy providing car lied about the minor damages about the car we booked (Honda City) but we figured it out and told them so he put on the checklist that there are minor damages and he himself put the interior is good in the checklist but it was not.Clutch in the car was very tight and uncomfortable.our Car was Honda City ivtec.While coming back from our trip, a truck crashed into our car from the back.We called 7 times the Zoomcar helpline but they were disconnecting again and again.We took the car to the Basement and told Akshay(so called senior over the office of Zoomcar at the Star point mall basement) about our problems.He said himself his number is always off, so how are we able to contact any one in case of accident or car breakdown? Their office is in basement, just 2 tables kept there and 4 chairs.Akshay(the name he told us) was very illiterate and rude in behaviour.Helpline number is not available.Luckily no one o[censored]s were hurt.
Please take serious action against Zoom car for not providing proper helpline for people like us who faced car breakdown, we would've faced serious injuries but thank God we all are safe.But we faced mental trauma at the Starpoint mall basement office of Zoomcar.Please don't ignore us and take some action against Akshay and Zoomcar.
Thank you

My booking got cancelled due to submitting of duplicate license on 2nd of jan, dey ask for adhar card even i submitted dat also but dey dint accept my booking.i paid 9000.today is 20th of jan...its been 18 days till nw i didnt get my money back...im realy happy with the facilities dos u r giving to the customers ...but its realy disappoinment dat u r not serious about the refund procedure..its not fair to keep customer to waiting for long...so kindly please payback my money...

True face of Zoomcar, Wrong commitment and take money from you and adjust towards other dues...Harassment by zoomcar: https://l.facebook.com/l.php?u=https%3A%2F%2Fdrive.google.com%2Fopen%3Fid%3D0B-d...⇄

I called customer service team again, to check if my problem could be solved. I got again a false commitment that i will get an IMPS link today for my money transfer back to my account, (Rs 990 autocancelled of Honda Jazz, which was committed to be refunded back to my bank account). I was happy but then suddenly i got a call from Zoomcar delhi, where the supervisor told we cannot do it Sorry. You fools do not learn from your mistakes. Twice wrong commitments you have given being a big player in India market. I think wasim the supervisor is 10th passout, who is not willing to listen at all and other executives are 7th /8th passout passing time there...!!!

Hi Team,

Zoom car complaint number [case:346360] (Late fee)

As per the detailed telephonic conversation with your customer care office, here is a summary of the incident and the arguments from our end. I have booked a figo on Wednesday 4:00 P.M from porur, Chennai till 10:00 P.M.

This is my third trip with zoom car, I have other two completed trips without any issue. In this trip due to Pongal season there is huge traffic in t-nagar so I got to know I will be late in dropping the vehicle.

I have got a notification from you guys as well for extending, hence I have extended by going into your app but later was the surprise. Once I am done with trip I came to know that the trip is not extended.

When I have received the call from your representative from the location I have informed him that I have done the extension. If I have not done it I have not given this comment to your location representative.

So I know I have done the extension but in app is not reflecting hence I called the customer care for help.

But sorry to say the customer service Kamal(Team lead) the way he response to the customer issue, it’s really pathetic. Instead of solving the problem he was going on repeating the same dialogue again and again.

I have said him that I have done the extension but due to app issue its not reflecting in the records. He asked me the process I have explained him step by step but still he was repeating the same dialogue that I need to take the cost.

I need to put up a question, this is the first time I have done the extension if I have not done then I cannot explain the steps right?. So from this he should know I have done it due to app issue its not taken it into account.

Seriously I was upset with the way he responded. Do you think anyone who can think logically would not pay the small amount for extension and intentionally become a defaulter to pay excessive late fees?.

If I have not done it then I can't explain the process clearly. So hope you will understand from customer perspective and do the needful here.

I have couple of future bookings which is getting affected by these issue.

Thanks.,
Muthukaruppan
[protected]

As I am individual I don't have policies to take Zoomcars, But Zoomcars has policies, They charged late fee 165 Rs per hour and late charge 650 Rs per hour for my resent trip 13 hours delayed, this is my understanding I am clear but I paid 12865 Rs total penalty + 12 per Km +Booking amount 4445 Rs,
I think its not fair,

My last trip was pathetic because car was not in the driving condition, But I gave positive feedback because some times mistake can happen, but this time mistake is my side I booked car from 13Jan2017 morning 7:00AM to 15Jan2017 morning 7:00AM, I thought my dropping time is 7:00PM I totally forgot my dropping time, from zoomcar side no information to me (They may tried via calling but I was in my village there network was very weak they could informed by sending text message like they send over speeding messages but they didn't, still I got the message like this (Your booking ending soon. not done zooming yet?do extend your booking through zoomcar website or mobile App extention is subject toavailability...) common message like alway they send before ending your booking)...

Mistake from Zoom car side:

1. The Audio system was not working there where wait time 30 mins and key code was stacked was not working called costumer care several times not fixed, The site guy not even listening my word I will do it with that code, Zoomcar people think they only know everything.
2. Zoomcar stopped my mobility while I was in the driving for delay because of the delay, called costumer care theye said after paying late fee + late charge = 12865 Rs then only they can unlock the mobility, I paid the amount roaming here and there find network and paid full amount through mobile App. after the payment the took 45 mins delay to unlock the car to drive.(LATE FEE 165 Rs + LATE CHARGE 650 for 13 Hours + some charges If some booked the car also you lose per day amount not per hour penalty NOT AT ALL FAIR)

FOR MY MISTAKE I PAID BIG AMOUNT WILL THEY RETURN WHAT ZOOMCARS MISTAKE...

I NEED PROPER ANSWER IF I DONT GET I WILL FILE PETITION AGAINST ZOOM CAR.

I DON'T THINK ZOOMCAR WILL SURVIVE LONG IN INDIA...

-Vijay.