Zoom Car — Booked car not available!! | |||||
Car booked for morning 6:00am but not available!! Zoomcar executive failed to arrange an alternative, neither did they inform me in the night about the same. As per their late return policy they charge 300/hr and hourly charge of the car booked. So if the previous customer who was supposed to return at night 23:00 haven't returned till morning 6:00, they will charge a minimun of RS 2800 from him. Due to inconvenience caused to me, I would demand a compensation of RS 2000 now. Booking ID: JPS6VM77G Was this information helpful? | |||||
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Zoomcar customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
We deeply regret for the inconvenience caused Ajay. As informed, we will initiate 100% refund and we have added compensation amount to your booking. Kindly oblige and accept the same.
I missed a flight!! and you are giving me a compensation of Rs 480 and that too as DC!! I will not accept the same!
Let me reiterate the point again...
Why was I not given the car? - It was because the previous customer who was supposed to return at night 23:00 had not returned the car till morning 6:00. Why was I not informed about it till morning 6:00 when I went at the pickup location 2km away to get the car?? Nevertheless, as per the late return policy, Zoomcar charges 300/hr and hourly charge of the car booked. So if the previous customer haven't returned till morning 6:00, you will charge a minimum of RS 2800 from him. Also I had to book a taxi for to and fro for which I had to pay Rs 2000. Hence, due to inconvenience caused to me, I would demand a compensation of RS 2000 now. I would not accept anything less!! Recovering the same from previous customer is your duty and this is also in your policy that any inconvenience charges caused to the next customer will be recovered from the customer returning late.
Also I am so rigid for the fact that immediately I tried calling the Zoomcar customer care on the day of booking at morning 6:00 but the line was busy due to a network failure till afternoon 12:00! and then when I submitted a compliant, the Zoomcar executive was finding fault in me that why I did not call rather than trying to check from the site executive first! This was completely disgusting!
Anyway I have recorded all the calls made till now and I am ready for taking a legal action if I am not satisfied! I am asking for a logical Rs 2000 taxi fare compensation now, but may/would demand more if I go for a legal action. So please resolve the issue asap.
Let me reiterate the point again...
Why was I not given the car? - It was because the previous customer who was supposed to return at night 23:00 had not returned the car till morning 6:00. Why was I not informed about it till morning 6:00 when I went at the pickup location 2km away to get the car?? Nevertheless, as per the late return policy, Zoomcar charges 300/hr and hourly charge of the car booked. So if the previous customer haven't returned till morning 6:00, you will charge a minimum of RS 2800 from him. Also I had to book a taxi for to and fro for which I had to pay Rs 2000. Hence, due to inconvenience caused to me, I would demand a compensation of RS 2000 now. I would not accept anything less!! Recovering the same from previous customer is your duty and this is also in your policy that any inconvenience charges caused to the next customer will be recovered from the customer returning late.
Also I am so rigid for the fact that immediately I tried calling the Zoomcar customer care on the day of booking at morning 6:00 but the line was busy due to a network failure till afternoon 12:00! and then when I submitted a compliant, the Zoomcar executive was finding fault in me that why I did not call rather than trying to check from the site executive first! This was completely disgusting!
Anyway I have recorded all the calls made till now and I am ready for taking a legal action if I am not satisfied! I am asking for a logical Rs 2000 taxi fare compensation now, but may/would demand more if I go for a legal action. So please resolve the issue asap.
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+91 80 6748 1200
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
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Firstly, we sincerely apologies for the inconvenience caused. We have notified our team about the issue who will get in touch with you with an update. An appropriate compensation will be provided for the inconvenience caused.
Once again, we sincerely apologize for the inconvenience caused.
Regards,
Team Zoomcar