Zoom Car — Non initiation of refund, fraudulent and cheating practices | |||||
I rented a XUV 500 car for INR 13, 999 which includes INR 5000 security deposit and INR 8999 as car rent fee. The car was taken by us for a trip on 22 March and initially itself the car had very bad vibrations and shaking which escalated as the journey went on. At one point of time I called up the person who handed over the car to us telling about the vibrations and his response was that the vibrations would be only light and he said sorry for the trouble. As we had to continue our trip we went on and after sometime the car lost its accelerator response and the car couldn't continue. After repeated calling up and arguments with ZoomCar customer care, somehow we got a taxi after waiting for 5 hours on the road with 4 women with me at night. I was then promised a full refund and a compensation for the difficulties I endured, .But later on they changed their promise and now they are not refunding my money and on top of that they have put up an extra 5000 rs as vehicle damage costs. The vehicle was handed over to me in a faulty condition and now they are charging money from me for their negligence. I have till now called up their customer care 30 times and every time they promise me a call back but never actually calls back. On top of that they lie about things in order to blame me for their mistakes Was this information helpful? | |||||
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Zoomcar customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
I booked Honda City from 7th April 2016 to 10th April 2016 vide booking ID JPS6V8AZD. The requested pick up time was 9.30 PM on 7th April. After reaching the pick up point I was told that the vehicle is not available. No alternate car was offered to us & we were made to wait till 11.30 PM with my family to get the vehicle. Need less to say that all our plans went for toss. The vehicle was with damaged front bumper which was shown to the person who delivered the vehicle. I made a mistake of accepting the vehicle. On 9th the front bumper fell down while taking the vehicle out of the parking lot a Phoenix mall. I was charged with damaging the car & my deposit of INR 5000 was not returned.
To my opinion this company is opportunistic & follows unethical working practices. My appeal to all to stop hiring cars from Zoom Cars...Susheel [protected]
To my opinion this company is opportunistic & follows unethical working practices. My appeal to all to stop hiring cars from Zoom Cars...Susheel [protected]
Maine car rent pr li bt wrong side car is accident me thats why my car is damaging that why conpany is saying my rules nd regulations 5000 is forfeited bt i company is saying 1000 rs charged for this overall . bt i saying to pls refund my security amount. i m gery irritating .
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+91 80 6748 1200
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
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Apologies for the inconvenience caused. We request you to write to us with your booking details. Once we get the booking details we will investigate this further and have the issue resolved. Request you to provide us your booking details and/or contact details for us to check on this and get back to you.
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Team Zoomcar